Information providing device, information processing system, information providing method, and program

Abstract

To assist in suggesting a destination that suits a user's state.SOLUTION: The above problem is solved by an information providing device including user information acquisition means for acquiring user information of a user, state determination means for performing user state determination based on the user information, and suggestion means for suggesting a destination for the user based on the result of the state determination.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an information providing device, an information processing system, an information providing method, and a program. [Background technology]

[0002] For example, users who plan to travel to a place different from their usual environment for a trip, outing, business trip, etc. (hereinafter referred to as "trip") will use web searches to find information about their destination and plan their activities at the destination in advance. Users who are traveling may also use web searches to find their next destination while they are at their destination.

[0003] Patent Document 1 describes a website that provides services such as sales and reservations for travel-related products over the Internet. Summary of the Invention [Problem to be solved by the invention]

[0004] However, when a user is traveling, there are cases where the user wants to decide on the next destination depending on their state at the time, such as feeling more tired than expected or feeling unexpectedly energetic at the travel destination, but this requires the user to search the web or the like for a destination that suits their state at the time, which is time-consuming. Patent Document 1 does not address this issue.

[0005] The present disclosure aims to support the suggestion of destinations that suit the user's condition. [Means for solving the problem]

[0006] One embodiment of the present invention is a system including: a user information acquisition unit that acquires user information of a user; a status determination unit that determines a status of the user based on the user information; and a suggestion unit that suggests a destination for the user based on a result of the status determination. a device control means for outputting information for controlling the device to cause the device to perform a performance according to the content stored in association with the state of the user based on the result of the state determination, among the content stored in a storage unit that stores content to be performed by the device at the destination in association with the state of the user, and The information providing device has the following. [Effects of the Invention]

[0007] According to one embodiment of the present invention, it is possible to assist in suggesting destinations that suit the user's condition. [Brief explanation of the drawings]

[0008] [Figure 1] 1 is a configuration diagram of an example of an information processing system according to an embodiment of the present invention. [Figure 2] FIG. 1 is a configuration diagram of an example of an experience facility according to an embodiment of the present invention. [Figure 3] FIG. 2 is a diagram illustrating an example of a hardware configuration of a computer according to the present embodiment. [Figure 4] FIG. 2 is a diagram illustrating an example of a hardware configuration of a smartphone according to the present embodiment. [Figure 5] 1 is a functional configuration diagram of an example of an information providing device according to an embodiment of the present invention; [Figure 6] FIG. 2 is a functional configuration diagram of an example of a user terminal according to the present embodiment. [Figure 7] 10 is a flowchart illustrating an example of processing of the information processing system according to the present embodiment. [Figure 8] FIG. 10 is a diagram illustrating an example of determining a state of a user. [Figure 9] FIG. 10 is a diagram illustrating an example of a destination suggestion for a user. [Figure 10] FIG. 10 is an image diagram of an example of a plan change proposal made to a user at the destination. [Figure 11] 10 is a flowchart illustrating an example of processing of the information processing system according to the present embodiment. [Figure 12] FIG. 10 is a diagram showing an example of the correspondence between the state of a user and the performance to be performed by a device in an experience facility. DETAILED DESCRIPTION OF THE INVENTION

[0009] Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings.

[0010] [First embodiment] <System configuration> Fig. 1 is a configuration diagram of an example of an information processing system according to this embodiment. The information processing system 1 shown in Fig. 1 includes an information providing device 10, a service providing device 11, an SNS (social networking service) site 13, a search site 14, a travel destination suggestion site 15, a user terminal 16, a smartwatch 17, an audio device 18, one or more rooms 21 of an experience facility 20, an experience facility system 22, a signage distribution system 23, an aroma control system 24, and a communication network 19.

[0011] The information providing device 10, service providing device 11, SNS site 13, search site 14, travel destination suggestion site 15, user terminal 16, audio device 18, one or more rooms 21 of experience facility 20, experience facility system 22, signage distribution system 23, and aroma control system 24 communicate via a communication network 19. The communication network 19 is the Internet, a LAN (Local Area Network), or the like. Note that the information providing device 12 indicated by the dotted line in FIG. 1 is an example of a device that combines the functions of the information providing device 10 and the service providing device 11 into one device.

[0012] The user terminal 16 is an information processing terminal operated by a user. The user terminal 16 is a PC (Personal Computer), a mobile phone, a smartphone, a tablet terminal, a game console, a PDA (Personal Digital Assistant), etc. The user operates the user terminal 16 to use the service providing device 11, the SNS site 13, the search site 14, the travel destination suggestion site 15, etc.

[0013] For example, a user may use a social networking site 13 to post on social networking sites, save information of interest, or comment on other people's posts (hereinafter referred to as "posted information"). A user may also use a search site 14 or a travel destination suggestion site 15 to search and gather information, and consider destinations such as travel destinations. For example, before or during a trip, a user may consider destinations at the travel destination (hereinafter referred to as "destinations"), such as tourist attractions, restaurants, hotels, and other places they want to visit, how to get to those places, and the order in which to visit them.

[0014] The smartwatch 17 is an example of a wearable device that measures the user's biometric information (vital data such as heart rate, body temperature, blood pressure, sleep state, and number of steps). The smartwatch 17 is also an example of a wearable device that measures the user's location information. The smartwatch 17 may be used as the user terminal 16. The audio device 18 is installed in the user's home or car, and inputs audio information such as the user's conversation. The audio device 18 is portable and may be installed wherever the user prefers.

[0015] The information providing device 10 acquires user information of the user from the service providing device 11, the SNS site 13, the search site 14, the travel destination suggestion site 15, etc. The information providing device 10 also acquires vital data and location information of the user measured by a smart watch 17 from a user terminal 16. The information providing device 10 also acquires voice data of the user from an audio device 18.

[0016] For example, the information providing device 10 obtains information on destinations that the user is interested in from SEO (Search Engine Optimization). For example, the information providing device 10 obtains information on destinations that the user is interested in and facilities that the user has used (accommodations, shops, restaurants, event venues, tourist facilities, activity facilities, etc.) from a search site 14 and a travel destination suggestion site 15.

[0017] The service providing device 11 determines a destination to be suggested to the user as described below, and suggests it by displaying it on the user terminal 16. The display on the user terminal 16 may be performed using email or an application.

[0018] The service providing device 11 also controls devices such as an audio device, an STB (set-top box), a projection mapping device, and an odor device, which are provided in each room 21 of the experience facility 20, to perform the below-described performance in, for example, a room 21 of the experience facility 20. The experience facility 20 is, for example, an accommodation facility such as a hotel where users stay, an event venue for an event in which users participate, or a tourist facility used by users.

[0019] The service providing device 11 may be operated by the facility operator of the experience facility 20, or may be operated by a service provider (which may be an individual or an organization such as a company), an event planning company, or the like. The service providing device 11 acquires user information about the user and the user's state, such as emotions, from the information providing device 10. Based on the acquired user information and user state, the service providing device 11 determines a destination to be suggested to the user, as will be described below.

[0020] The experience facility system 22 accepts reservations from, for example, users for use of a room 21 in the experience facility 20. The room 21 in the experience facility 20 is, for example, a room or floor of a hotel where the user stays. Details of the room 21 in the experience facility 20 will be described later.

[0021] The signage distribution system 23 is a system that distributes information (content) to be displayed on a projector or display installed in the room 21 of the experience facility 20. The aroma control system 24 is a system that controls the odor device 33 installed in the room 21 of the experience facility 20.

[0022] The information providing device 10 and the service providing device 11 are, for example, PCs or workstations. The information providing device 10 and the service providing device 11 may be realized by a server device, an ASP (Application Service Provider), or cloud computing.

[0023] 1 is an example. For example, at least a part of the functions of the information providing device 10 may be provided in the service providing device 11. Also, at least a part of the functions of the service providing device 11 may be provided in the information providing device 10. Furthermore, some of the functions of the information providing device 10 and the service providing device 11 may be provided in the user terminal 16, the smart watch 17, the experience facility system 22, etc.

[0024] Fig. 2 is a configuration diagram of an example of an experience facility according to this embodiment. As shown in Fig. 2, a room 21 of an experience facility 20 is provided with an audio device 30, an STB 31, a projector 32, and a smell device 33 as examples of devices that perform an effect according to the emotion, which is an example of the state of the user.

[0025] The audio device 30 performs sound effects such as music in accordance with device control information output from the service providing device 11. The STB 31 and projector 32 are examples of projection mapping devices. The STB 31 and projector 32 perform projection mapping effects in accordance with the device control information output from the service providing device 11 and content provided from the signage distribution system 23. The STB 31 and projector 32 perform display effects in accordance with the device control information output from the service providing device 11 and content provided from the signage distribution system 23. The scent device 33 performs scent effects in accordance with the device control information output from the service providing device 11 and aroma information provided from the aroma control system 24.

[0026] The device that performs the performance according to the emotion, which is an example of the state of the user in FIG. 2, is one example, and may be an air conditioner, lighting, or the like. The air conditioner changes, for example, the temperature, humidity, and air volume of the room 21. The lighting changes, for example, the brightness and color tone of the room 21. The room 21 may be provided with an information processing terminal that is operated by the user. The user may use the information processing terminal provided in the room 21 instead of the user terminal 16.

[0027] <Hardware configuration> "computer" The information providing device 10 and the service providing device 11 in Fig. 1 are realized, for example, by a computer 500 having the hardware configuration shown in Fig. 3. Furthermore, when the user terminal 16 in Fig. 1 is a PC, it is realized, for example, by a computer 500 having the hardware configuration shown in Fig. 3. Fig. 3 is a hardware configuration diagram of an example of a computer according to this embodiment.

[0028] The computer 500 includes a CPU (Central Processing Unit) 501, a ROM (Read Only Memory) 502, a RAM (Random Access Memory) 503, a HD 504, a HDD (Hard Disk Drive) controller 505, a display 506, an external device connection I / F (Interface) 508, a network I / F 509, a data bus 510, a keyboard 511, a pointing device 512, a DVD-RW (Digital Versatile Disk Rewritable) drive 514, and a media I / F 516.

[0029] Of these, the CPU 501 controls the overall operation of the computer 500 in accordance with a program. The ROM 502 stores programs used to drive the CPU 501, such as the IPL. The RAM 503 is used as a work area for the CPU 501. The HD 504 stores various data such as programs. The HDD controller 505 controls the reading and writing of various data from and to the HD 504 in accordance with the control of the CPU 501.

[0030] The display 506 displays various types of information such as a cursor, menus, windows, characters, or images. The external device connection I / F 508 is an interface for connecting various types of external devices. In this case, the external device is, for example, a USB (Universal Serial Bus) memory. The network I / F 509 is an interface for data communication using the communication network 19. The data bus 510 is an address bus, data bus, or the like for electrically connecting each component such as the CPU 501.

[0031] The keyboard 511 is a type of input means having multiple keys for inputting characters, numbers, various instructions, etc. The pointing device 512 is a type of input means for selecting and executing various instructions, selecting a processing target, moving a cursor, etc. The DVD-RW drive 514 controls reading and writing of various data from a DVD-RW 513, which is an example of a removable recording medium. Note that this is not limited to a DVD-RW, and may be a DVD-R, etc. The media I / F 516 controls reading and writing (storing) of data from a recording medium 515, such as a flash memory.

[0032] The hardware configuration shown in FIG. 3 is an example, and it is not necessary to include all of the components shown in FIG. 3, or it may include components other than those shown in FIG.

[0033] Smartphone When the user terminal 16 in Fig. 1 is a smartphone, it is realized by, for example, a smartphone 700 having the hardware configuration shown in Fig. 4. Fig. 4 is a diagram showing an example of the hardware configuration of a smartphone according to this embodiment.

[0034] The smartphone 700 in FIG. 4 includes a CPU 701, a ROM 702, a RAM 703, an EEPROM 704, a CMOS sensor 705, an image sensor I / F 706, an acceleration / direction sensor 707, a media I / F 709, and a GPS receiving unit 711.

[0035] The CPU 701 controls the overall operation of the smartphone 700. The ROM 702 stores the CPU 701 and programs used to drive the CPU 701, such as the IPL. The RAM 703 is used as a work area for the CPU 701. The EEPROM 704 reads and writes various data, such as programs for the smartphone 700, under the control of the CPU 701.

[0036] The CMOS sensor 705 is a type of built-in imaging means that captures an image of a subject (mainly a self-portrait) under the control of the CPU 701 to obtain image data. Note that instead of the CMOS sensor 705, an imaging means such as a CCD sensor may be used. The imaging element I / F 706 is a circuit that controls the driving of the CMOS sensor 705. The acceleration / azimuth sensor 707 is one of various sensors such as an electronic magnetic compass that detects geomagnetism, a gyrocompass, or an acceleration sensor.

[0037] A media I / F 709 controls reading and writing (storing) of data from and to a recording medium 708 such as a flash memory. A GPS receiving unit 711 receives GPS signals from GPS satellites.

[0038] The smartphone 700 also includes a long-distance communication circuit 712, a CMOS sensor 713, an image sensor I / F 714, a microphone 715, a speaker 716, an audio input / output I / F 717, a display 718, an external device connection I / F 719, a short-distance communication circuit 720, an antenna 720a of the short-distance communication circuit 720, and a touch panel 721.

[0039] The long-distance communication circuit 712 is a circuit that communicates with other devices via the communication network 19. The CMOS sensor 713 is a type of built-in imaging means that captures an image of a subject and obtains image data under the control of the CPU 701. The image sensor I / F 714 is a circuit that controls the driving of the CMOS sensor 713. The microphone 715 is a built-in circuit that converts sound into an electrical signal. The speaker 716 is a built-in circuit that converts electrical signals into physical vibrations to produce sounds such as music and voice.

[0040] The audio input / output I / F 717 is a circuit that processes input and output of audio signals between the microphone 715 and the speaker 716 under the control of the CPU 701. The display 718 is a type of display unit, such as a liquid crystal display or organic electroluminescence (EL) display, that displays an image of a subject, various icons, etc. The display may be an HMD (head-mounted display). The external device connection I / F 719 is an interface that connects various external devices. The short-range communication circuit 720 is a communication circuit such as NFC or Bluetooth. The touch panel 721 is a type of input unit that allows a user to operate the smartphone 700 by pressing the display 718.

[0041] The smartphone 700 also includes a bus line 710. The bus line 710 is an address bus, a data bus, or the like for electrically connecting the components such as the CPU 701 shown in FIG.

[0042] <Functional configuration> The information providing device 10 and the service providing device 11 of the information processing system 1 according to this embodiment are realized by, for example, a functional configuration as shown in Fig. 5. Fig. 5 is a functional configuration diagram of an example of the information providing device according to this embodiment. Note that the functional configuration diagram of Fig. 5 appropriately omits configurations that are not necessary for explaining this embodiment. The information providing device 10 and the service providing device 11 realize, for example, the functional configuration shown in Fig. 5 by executing programs such as an OS and applications.

[0043] The service providing device 11 includes a communication unit 60, a user information acquisition unit 62, a status determination unit 64, a suggestion unit 66, a device control unit 68, and a storage unit 70. The storage unit 70 includes a user information storage unit 80, a destination information storage unit 82, and a device control information storage unit 84.

[0044] The communication unit 60 communicates with the information providing device 10, the user terminal 16, the devices in the room 21 of the experience facility 20, and the experience facility system 22. The user information acquisition unit 62 acquires user information about the user. The user information includes data necessary to determine the user's status and data necessary to suggest destinations to the user, such as the user's conversation data, vital data, and data posted to SNS. Note that the user may be able to select which data to use as user information from the user terminal, etc.

[0045] The state determination unit 64 determines the state of the user based on the user information acquired by the user information acquisition unit 62. For example, the state determination unit 64 determines the state of the user, such as their emotions (e.g., positive, neutral, negative, etc.), based on at least one of the user's conversation data, vital data, and data posted to SNS, which are included in the user information.

[0046] The suggestion unit 66 suggests a destination that suits the user based on the result of the state determination by the state determination unit 64. For example, the suggestion unit 66 suggests to the user a destination based on the state of the user, such as emotions, which is the result of the state determination by the state determination unit 64.

[0047] The device control unit 68 outputs device control information for controlling the devices in the room 21 of the experience facility 20 where the user is present to the audio device 30, the STB 31, the projector 32, and the smell device 33, and controls them to perform a presentation according to the emotion, which is an example of the state of the user. Note that the device control unit 68 may also output device control information for controlling the devices in the room 21 of the experience facility 20 where the user is present to the experience facility system 22, the signage distribution system 23, or the aroma control system 24, and control them to perform a presentation according to the emotion, which is an example of the state of the user.

[0048] In this way, the device control unit 68 outputs device control information and controls the devices in the room 21 of the experience facility 20, the user's destination, so as to perform a performance that corresponds to the user's emotions and the devices in the room 21 of the experience facility 20, the user's destination. The user information storage unit 80 stores the user information acquired by the user information acquisition unit 62. The destination information storage unit 82 stores candidate destination information to be suggested to the user.

[0049] 5 includes a communication unit 40, a user information acquisition unit 42, an information provision unit 44, and a storage unit 46. The communication unit 40 communicates with the service provision device 11, the SNS site 13, the search site 14, the travel destination suggestion site 15, the user terminal 16, and the voice device 18. The storage unit 46 includes a user information storage unit 50 and a device control information storage unit 52.

[0050] The user information acquisition unit 42 acquires user information of a user by pre-registration by the user, collection from the SNS site 13, the search site 14, the travel destination suggestion site 15, the user terminal 16, and the voice device 18. The user information storage unit 50 of the storage unit 46 stores the user information acquired by the user information acquisition unit 42.

[0051] The device control information storage unit 52 of the storage unit 46 stores device control information for controlling the devices in the room 21 of the experience facility 20 to perform an effect that corresponds to the state of the user, such as the user's emotions, based on the user's state, such as the user's emotions. For example, the device control information storage unit 52 stores device control information for causing the devices in the room 21 of the experience facility 20 to perform an effect that suits a positive user, when the user's emotions are positive. Furthermore, the device control information storage unit 52 stores device control information for causing the devices in the room 21 of the experience facility 20 to perform an effect that suits a negative user, when the user's emotions are negative. The information provider 36 provides the user information and device control information stored in the storage unit 46 to the service provider device 11.

[0052] 5 is an example, and some of the functions of the information providing device 10 may be provided in the service providing device 11, or some of the functions of the service providing device 11 may be provided in the information providing device 10. Also, the functions of the information providing device 10 and the service providing device 11 may be integrated into an information providing device 12. Furthermore, the division of the information providing device 10 and the service providing device 11 in FIG. 5 is an example, and they may be realized by dividing them into three or more devices.

[0053] Furthermore, the user terminal 16 of the information processing system 1 according to this embodiment is realized by, for example, a functional configuration as shown in Fig. 6. Fig. 6 is a functional configuration diagram of an example of a user terminal according to this embodiment. Note that the functional configuration diagram of Fig. 6 appropriately omits configurations that are not necessary for explaining this embodiment. The user terminal 16 realizes, for example, the functional configuration of Fig. 6 by executing programs such as an OS and applications.

[0054] 6 includes a communication unit 100, an operation reception unit 102, a display control unit 104, and a data providing unit 106. The communication unit 100 communicates with the information providing device 10, the service providing device 11, the SNS site 13, the search site 14, the travel destination suggestion site 15, and the experience facility system 22. The operation reception unit 102 receives operations from the user. The display control unit 104 controls the display of the display 506 or 718 based on various data received from the information providing device 10, the service providing device 11, the SNS site 13, the search site 14, the travel destination suggestion site 15, and the experience facility system 22.

[0055] The data providing unit 106 provides the vital data of the user measured by the user terminal 16 or the smart watch 17 and the location information of the user measured by the user terminal 16 or the smart watch 17 to the information providing device 10 or the service providing device 11. Note that the functional configuration in FIG. 6 is an example.

[0056] <Processing> The processing procedure of the information processing system 1 according to this embodiment will be described. Fig. 7 is a flowchart showing an example of the processing of the information processing system according to this embodiment. The processing of Fig. 7 may be started in response to a request from a user, or may be started every predetermined time (for example, every five minutes).

[0057] In step S10, the user information acquisition unit 62 of the service providing device 11 acquires user information from the information providing device 10 and the user terminal 16. The user information includes at least one of conversation data by the user, vital data of the user, and data posted to the SNS.

[0058] In step S12, the state determination unit 64 of the service providing device 11 determines the state of the user based on at least one of the conversation data of the user, the vital data of the user, and the data posted to the SNS.

[0059] Fig. 8 is a diagram illustrating an example of determining a user's state. Fig. 8(A) shows an example in which user information such as conversation data by the user, vital data of the user, and data posted to SNS is input to the state determination unit 64, and an emotion (positive, neutral, or negative), which is an example of the user's state, is determined and output. Fig. 8(B) shows an example in which text information such as conversation data by the user or data posted to SNS is input, and negative is output as the user's state.

[0060] The user status determination shown in Figure 8 may utilize, for example, an existing web service that provides emotion analysis functionality, or may utilize a machine learning model that has already machine-learned the relationship between user information and the user status.

[0061] In step S14, the suggestion unit 66 of the service providing device 11 suggests a destination that suits the user based on the result of the state determination by the state determination unit 64. For example, the suggestion unit 66 determines a destination for the user that suits the state of the user, such as the user's emotions, which is the result of the state determination by the state determination unit 64, and suggests the destination to the user.

[0062] Furthermore, the suggestion unit 66 of the service providing device 11 may suggest a destination that suits the user based on the result of the state determination by the state determination unit 64 and the location information of the user. For example, the suggestion unit 66 determines a destination for the user that suits the state of the user, such as the emotion of the user, which is the result of the state determination by the state determination unit 64, and the location information of the user, and suggests the destination to the user.

[0063] FIG. 9 is a diagram illustrating an example of a suggested destination for a user. FIG. 9(A) shows an example in which the user's state, such as emotion, user information, and location information are input to the suggestion unit 66, and an experience facility (an example of a destination) to be suggested to the user is determined and output. Destinations suggested to the user include, for example, tourist spots, restaurants, or hotels. FIG. 9(B) shows an example in which roadside stations, YY glass crafting experiences, and the like are output as examples of suggested destinations based on the input of the user's state, such as emotion, user information, and location information.

[0064] Figure 10 is an example of a proposed plan change to a user at a travel destination. For example, the travel plan is to visit XX Aquarium, play in the sea, and then go to a hotel. Also, suppose the user is more tired than expected at XX Aquarium.

[0065] If the user becomes more tired than expected at XX Aquarium, the state of feeling tired is reflected in the user information. Based on the user information, the state of the user (emotions, physical condition, tiredness, etc.) is determined to be negative by the state determination unit 64 of the service providing device 11. In addition, the suggestion unit 66 of the service providing device 11 suggests to the user that they change their plan to, for example, a roadside station as their next destination instead of the sea. Note that the suggestion is not limited to one, and there may be multiple suggestions.

[0066] If the user does not get tired at XX Aquarium, the user information reflects an energetic state. Based on the user information, the state of the user is determined to be positive by the state determination unit 64 of the service providing device 11. If the state of the user is determined to be positive, the suggestion unit 66 of the service providing device 11 suggests the sea as the user's next destination as planned.

[0067] According to the process shown in FIG. 7, the next destination that suits the user's condition can be suggested, and the user does not need to search the web for a destination that suits their condition.

[0068] In addition, in the hotel of Fig. 10, a soothing space may be presented according to the state of the user, for example, as shown in Fig. 11. Fig. 11 is a flowchart showing an example of the processing of the information processing system according to this embodiment. The processing of Fig. 11 may be started by being triggered by the arrival of the user.

[0069] In step S20, the user information acquisition unit 62 of the service providing device 11 acquires user information from the information providing device 10 and the user terminal 16. In step S22, the status determination unit 64 determines the status of the user based on at least one of the user's conversation data, the user's vital sign data, and the data posted to the SNS. Note that if there are multiple users, the users themselves may be able to select which user's information to use using a user terminal or the like. Alternatively, the status of the user may be determined using the result of integrating the information of multiple users.

[0070] In step S24, the device control unit 68 of the service providing apparatus 11 controls the devices in the room 21 of the destination experience facility 20 based on the result of the state determination by the state determination unit 64 so as to provide a performance suited to the user.

[0071] Fig. 12 is a diagram showing an example of the correspondence between the state of a user and the effects to be performed by devices at an experience facility. Fig. 12 shows settings for each emotion (e.g., positive, neutral, or negative), which is an example of the state of a user, regarding the effects to be performed by devices in room 21 (an example of a destination) of experience facility 20 at the hotel in Fig. 10.

[0072] Therefore, the devices in the room 21 of the experience facility 20 can perform a performance according to the emotion, which is an example of the user's state, according to FIG. 12. For example, if the user's emotion is negative, the audio device 30 shown in FIG. 2 outputs soothing music that is highly effective in relieving fatigue and promoting relaxation. If the user's emotion is negative, the STB 31 and projector 32 shown in FIG. 2 select no performance. If the user's emotion is negative, the STB 31 and projector 32 shown in FIG. 2 display soothing content. If the user's emotion is negative, the scent device 33 shown in FIG. 2 emits a soothing scent.

[0073] According to the information processing system 1 of this embodiment, it is possible to assist in suggesting destinations that suit the user's condition, and it is also possible to control devices in the room 21 of the experience facility 20 so that a performance that suits the user's condition can be performed in the room 21 of the experience facility 20.

[0074] Each function of the above-described embodiments can be realized by one or more processing circuits. Here, the term "processing circuit" in this specification includes a processor programmed to perform each function by software, such as a processor implemented by an electronic circuit, as well as devices such as an ASIC (Application Specific Integrated Circuit), a DSP (Digital Signal Processor), an FPGA (Field Programmable Gate Array), or a conventional circuit module designed to perform each function described above.

[0075] The devices described in the examples merely represent one of multiple computing environments for implementing the embodiments disclosed herein. The present invention is not limited to these embodiments, and the components in these embodiments include those that would be easily conceived by a person skilled in the art, those that are substantially identical, and those that are within the scope of what is called equivalents. Furthermore, various omissions, substitutions, modifications, and combinations of the components can be made without departing from the spirit of the present embodiments.

[0076] For example, aspects of the present invention are as follows. <1> A user information acquisition means for acquiring user information of a user; a status determination means for determining a status of the user based on the user information; a suggestion means for suggesting a destination for the user based on the result of the state determination; An information providing device having the above. <2> The state determination means determines the emotion of the user based on at least one of voice information, biological information, and information posted to a social networking service by the user, which are included in the user information. The above characterized by <1> The information providing device described. <3> a device control means for outputting device control information for controlling a device at the destination based on the result of the state determination and the destination of the user; The above further comprising <1> or <2> The information providing device described. <4> The suggestion means suggests a destination for the user based on the user's feelings. The above characterized by <2> The information providing device described. <5> the device control means outputs device control information for controlling the destination device so as to perform a performance according to the emotion of the user and the destination device of the user. The above characterized by <3> The information providing device described. <6> The destination device is at least one of an audio device, a projection mapping device, a signage device, and an odor device. The above <3> The information providing device described. <7> The suggestion means suggests a next destination for the user based on the result of the state determination and the location information of the user. The above <1> ~ <6> 10. The information providing device according to claim 9, wherein: <8> An information processing system in which an information providing device and a user terminal are communicably connected, The information providing device A user information acquisition means for acquiring user information of a user; a status determination means for determining a status of the user based on the user information; a suggestion means for suggesting a destination for the user based on the result of the state determination; and The user terminal a display control means for displaying the proposed destination of the user; An information processing system having the above. <9> An information providing method executed by an information providing device, a user information acquisition step of acquiring user information of a user; a status determination step of determining a status of the user based on the user information; a suggestion step of suggesting a destination for the user based on the result of the state determination; An information provision method having the above. <10> On the computer, a user information acquisition step of acquiring user information of a user; a status determination step of determining a status of the user based on the user information; a suggestion step of suggesting a destination for the user based on the result of the state determination; A program to execute. [Explanation of symbols]

[0077] 1. Information Processing Systems 10, 12 Information provision device 11 Service provision equipment 16 User terminals 19. Communication Networks 20 Experience Facilities 21 rooms 30 Audio Devices 31 STB 32 Projector 33 Smell Device 62 User information acquisition department 64 Status determination unit 66 Proposal Department 68 Device control section [Prior art documents] [Patent documents]

[0078] [Patent Document 1] Patent No. 5349212

Claims

1. A user information acquisition means for acquiring user information of a user; a status determination means for determining a status of the user based on the user information; a suggestion means for suggesting a destination for the user based on the result of the state determination; a device control means for outputting information for controlling the device to cause the device to perform a performance according to the content stored in association with the state of the user based on the result of the state determination, among the content stored in a storage unit that stores content to be performed by the device at the destination in association with the state of the user, and An information providing device having the above.

2. The state determination means determines the state of the user based on at least one of voice information, biological information, and information sent to a social networking service by the user, which are included in the user information.

2. The information providing device according to claim 1, wherein:

3. The user's state includes a plurality of states.

2. The information providing device according to claim 1.

4. The state determination means performs a state determination of one of the user's states among the plurality of states, the storage unit stores each of the plurality of states in association with the content; The device control means outputs information for controlling the device to the device so as to make the device perform a performance according to the content stored in the storage unit in association with the one state determined as the state.

4. The information providing device according to claim 3, wherein:

5. The plurality of states includes at least a state in which the emotion is positive and a state in which the emotion is negative.

4. The information providing device according to claim 3, wherein:

6. The device at the destination includes a plurality of devices; The storage unit stores, for each of the plurality of devices, the state of the user and the content to be produced by the device in association with each other.

2. The information providing device according to claim 1, wherein:

7. The suggestion means suggests a destination for the user based on the result of the state determination and location information of the user.

2. The information providing device according to claim 1.

8. The device is at least one of an audio device, a projection mapping device, a signage device, or an odor device. The information providing device according to any one of claims 1 to 7.

9. An information processing system in which an information providing device and a user terminal are communicably connected, The information providing device A user information acquisition means for acquiring user information of a user; a status determination means for determining a status of the user based on the user information; a suggestion means for suggesting a destination for the user based on the result of the state determination; a device control means for outputting information for controlling the device to cause the device to perform a performance according to the content stored in association with the state of the user based on the result of the state determination, among the content stored in a storage unit that stores content to be performed by the device at the destination in association with the state of the user, and and The user terminal a display control means for displaying the proposed destination of the user; An information processing system having the above.

10. An information providing method executed by an information providing device, a user information acquisition step of acquiring user information of a user; a status determination step of determining a status of the user based on the user information; a suggestion step of suggesting a destination for the user based on the result of the state determination; a device control step of outputting information for controlling the device to cause the device to perform a performance according to the content stored in association with the state of the user based on the result of the state determination, among the content stored in a storage unit that stores content to be performed by the device at the destination in association with the state of the user, and An information provision method having the above.

11. On the computer, a user information acquisition step of acquiring user information of a user; a status determination step of determining a status of the user based on the user information; a suggestion step of suggesting a destination for the user based on the result of the state determination; a device control step of outputting information for controlling the device to cause the device to perform a performance according to the content stored in association with the state of the user based on the result of the state determination, among the content stored in a storage unit that stores content to be performed by the device at the destination in association with the state of the user, A program to execute.

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