Information processing device and delivery system

Abstract

Increasing the reliability of home delivery. [Solution] An information processing device capable of communicating with a resident terminal owned by a resident of an apartment building and a contractor server, comprising: a first acquisition means for acquiring package information regarding a package delivered to the resident; a transmission means for transmitting at least a portion of the acquired package information to the contractor server; a second acquisition means for acquiring notification from the contractor server that the delivered package is a package eligible for compensation; and a notification means for notifying the resident terminal of at least the acquired notification.

Description

[Technical Field]

[0001] The present invention relates to an information processing device and a home delivery system. [Background technology]

[0002] BACKGROUND ART Conventionally, information processing devices capable of communicating with door control devices that control locking and unlocking of doors installed in apartment buildings have been known.

[0003] For example, Patent Document 1 below discloses a server device as an information processing device that sends an unlock instruction to a delivery box to unlock the lid of the delivery box. This server device notifies a user terminal of package posting information indicating that a package has been posted in the delivery box. The package posting information includes, for example, an image of the package. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Publication No. 2023-075432 Summary of the Invention [Problem to be solved by the invention]

[0005] However, it is possible that a delivery company may forget to take an image of a package or may take an image of a package addressed to another person by mistake. For this reason, in the server device described in Patent Document 1, a user who is notified of package posting information may feel unsure whether the package addressed to him or her has actually arrived.

[0006] The present invention has been made in view of the above problems, and aims to provide an information processing device and a delivery system that can improve the reliability of home delivery.

[0007] An information processing device according to a first aspect of the present invention is an information processing device capable of communicating with a resident terminal owned by a resident of an apartment building and a contractor server, and is equipped with a first acquisition means for acquiring package information regarding a package delivered to the resident, a transmission means for transmitting at least a portion of the acquired package information to the contractor server, a second acquisition means for acquiring a notification from the contractor server that the delivered package is a package eligible for compensation, and a notification means for notifying the resident terminal of at least the acquired notification.

[0008] In the information processing device relating to the second aspect of the present invention, the transmitting means transmits first information to the contractor server, the first information including package identification information that identifies the delivered package and specific information that specifies the delivery destination of the delivered package.

[0009] In the information processing device according to a third aspect of the present invention, the transmission means hashes at least the specific information and transmits the hashed information to the agent server.

[0010] In the information processing device according to a fourth aspect of the present invention, the second acquisition means acquires, as the contact information, from the agent server, target identification information that identifies the delivered package as a package eligible for compensation.

[0011] In the information processing device according to a fifth aspect of the present invention, the notification means notifies the resident terminal of package identification information that identifies the delivered package and a delivery receipt for the delivered package together with the contact information.

[0012] In the information processing device of the sixth aspect of the present invention, when the vendor server is a first vendor server, the second acquisition means, in the event of theft of the delivered parcel, acquires information regarding the stolen parcel from the resident terminal, and the transmission means transmits at least information regarding the stolen parcel to the first vendor server and also transmits an implementation notice to the resident terminal to implement theft compensation for the stolen parcel.

[0013] In the information processing device of the seventh aspect of the present invention, the transmitting means transmits second information to the first dealer server as information regarding the stolen package, the second information including at least target identification information that identifies the stolen package as a package eligible for compensation, theft report information, and resident information regarding the resident to whom the stolen package was delivered.

[0014] An information processing device according to an eighth aspect of the present invention is an information processing device capable of communicating with a resident terminal owned by a resident of an apartment building, and comprises: an acquisition means for acquiring package information regarding a package delivered to the resident; a judgment means for determining whether the delivered package is eligible for compensation when the package information is received; and a notification means for notifying the resident terminal that the delivered package is eligible for compensation when the judgment means determines that it is eligible for compensation.

[0015] An information processing device according to a ninth aspect of the present invention includes an issuing means for issuing target identification information that identifies the delivered package as a package that is eligible for compensation when the judgment means judges that the package is eligible for compensation, and the notification means notifies the resident terminal of the target identification information as the contact information, together with package identification information that identifies the delivered package and a delivery receipt for the delivered package.

[0016] In an information processing device according to a tenth aspect of the present invention, when the delivered package is stolen, the acquisition means acquires information regarding the stolen package from the resident terminal, and the notification means sends an implementation notification to the resident terminal to implement theft compensation for the stolen package.

[0017] An information processing device according to an eleventh aspect of the present invention is an information processing device capable of communicating with a door control device that controls the locking and unlocking of doors installed in an apartment building and a second agent server, and comprises: an acquisition means for acquiring identification information of a package to be delivered to a destination address; an unlocking means for sending an unlocking instruction including the identification information to the door control device; a receiving means for receiving from the second agent server an image of the package taken at the destination address inside the door that will be unlocked by the unlocking instruction, along with the identification information; and a notification means for, if an image of the package is received after sending the unlocking instruction, notifying the consignee of the package of a first arrival notice notifying the arrival of the package at the destination address together with the image of the package, and, if an image of the package has not been received after the predetermined time has elapsed since sending the unlocking instruction, notifying the consignee of a second arrival notice notifying the arrival of the package at the destination address, including the time information of the unlocking.

[0018] An information processing device according to a twelfth aspect of the present invention comprises a receiving means for receiving from the consignee a report of theft of the parcel identified by the identification information, and an output means for, when the report of theft is received, outputting to the agent server information contained in the first arrival notice or the second arrival notice of the parcel identified by the identification information.

[0019] An information processing device according to a thirteenth aspect of the present invention includes a determination means for analyzing the received image of the package using AI and determining the authenticity of the package based on information relating to the analysis results of the analyzed image of the package and information about the package identified by the identification information.

[0020] A fourteenth aspect of the present invention is a delivery system that includes an information processing device capable of communicating with a resident terminal owned by a resident of an apartment building, and a contractor server capable of communicating with the information processing device, wherein the information processing device comprises a first acquisition means for acquiring package information regarding a package delivered to the resident, a transmission means for transmitting at least a portion of the acquired package information to the contractor server, a second acquisition means for acquiring a notification from the contractor server that the delivered package is a package eligible for compensation, and a notification means for notifying the resident terminal of at least the acquired notification, and the contractor server comprises a determination means for determining whether the delivered package is eligible for compensation when it receives at least a portion of the package information from the information processing device, and an issuance means for issuing identification information that identifies the delivered package as a package eligible for compensation if the determination means determines that it is eligible for compensation.

[0021] A fifteenth aspect of the present invention is a delivery system including an information processing device capable of communicating with a door control device that controls the locking and unlocking of doors installed in an apartment building, and a company server capable of communicating with the information processing device and a company terminal of a company, wherein the information processing device includes an acquisition means for acquiring identification information of a package delivered to a destination address, an unlocking means for sending an unlocking instruction including the identification information to the door control device, and a receiving means for receiving from the company server an image of the package taken at the destination address inside the door that will be unlocked by the unlocking instruction, together with location information of the company terminal of the company, when the image of the package is received after sending the unlocking instruction, a first arrival notice notifying the consignee of the package of the arrival of the package at the destination address together with the image of the package, and a company server capable of communicating with the information processing device and a company terminal of a company, and a receiving means for receiving from the company server an image of the package taken at the destination address inside the door that will be unlocked by the unlocking instruction, together with location information of the company terminal of the company, when the image of the package is received after sending the unlocking instruction, and a notification means for, if an image of the package has not been received after a predetermined time has elapsed, sending a second arrival notification to the consignee, including the unlocking time information and informing the consignee of the arrival of the package at the destination address; and the agent server is equipped with an image receiving means for receiving an image of the package from the agent terminal, an identification means for, if an image of the package and the identification information of the package are received from the agent terminal, identifying the location information of the agent terminal, a determination means for determining whether the image of the package is an image of the package linked to the identification information based on the information of the package linked to the identification information and the location information of the agent terminal, and an image sending means for, if it is determined that the image of the package is an image of the package linked to the identification information, sending the image of the package to the information processing device together with the location information of the agent terminal. [Effects of the Invention]

[0022] According to the present invention, the reliability of home delivery can be improved. [Brief explanation of the drawings]

[0023] [Figure 1] 1 is a block diagram showing the overall configuration of a home delivery system according to a first embodiment. [Figure 2] FIG. 2 is a block diagram showing a hardware configuration of a server device according to the first embodiment. [Figure 3]FIG. 2 is a block diagram showing the hardware configuration of a user terminal according to the first embodiment. [Figure 4] FIG. 2 is a block diagram showing an example of functional means of the home delivery system according to the first embodiment. [Figure 5] FIG. 10 is a diagram illustrating an example of a time table. [Figure 6] FIG. 10 is a diagram illustrating an example of an arrival notice with an image. [Figure 7] FIG. 10 is a diagram showing an example of an arrival notice without an image. [Figure 8] 4 is a flowchart showing the flow of processing executed in the home delivery system according to the first embodiment. [Figure 9] FIG. 10 is a block diagram showing functional means of a server device according to a second embodiment. [Figure 10] FIG. 10 is a diagram showing an example of stolen baggage information. [Figure 11] 10 is a flowchart showing the flow of processing executed in the home delivery system according to the second embodiment. [Figure 12] FIG. 10 is a block diagram showing the overall configuration of a home delivery system according to a fourth embodiment. [Figure 13] FIG. 11 is a block diagram showing an example of functional means of a home delivery system according to a fourth embodiment. [Figure 14] FIG. 10 is a diagram illustrating an example of a target baggage table. [Figure 15] FIG. 10 is a diagram illustrating an example of a compensation target notification. [Figure 16] 10 is a flowchart showing a flow of processing executed in a home delivery system according to a fourth embodiment. [Figure 17] FIG. 13 is a block diagram showing an example of functional means of a home delivery system according to a fifth embodiment. [Figure 18] 13 is a flowchart showing the flow of processing executed in the home delivery system according to the fifth embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0024] First Embodiment A first embodiment of the present invention will be described below.

[0025] --Overall structure-- Fig. 1 is a block diagram showing the overall configuration of a delivery system 1 according to a first embodiment. As shown in Fig. 1, the delivery system 1 includes one or more door control devices 10, one or more server devices (information processing devices) 12, one or more delivery company servers (company servers, second company servers) 14, one or more delivery company terminals (company terminals) 16, and one or more user terminals 18. These devices are capable of communicating with each other via a communication network NT such as the Internet or a telephone line.

[0026] The door control device 10 is installed in a housing complex M, such as an apartment building, condominium, or dormitory. The door control device 10 may be installed, for example, near the entrance of the housing complex M, or may be installed in a location within the housing complex M away from the entrance of the housing complex M. The door control device 10 controls the locking and unlocking of an auto-locking door 10A installed in the housing complex M. For example, the door control device 10 is configured with a pair of intercoms, one of which is installed near the entrance of the housing complex M and the other intercom is installed in each room of the housing complex M. A delivery person can use one intercom to communicate with a resident on the other end of the intercom, and the resident can remotely unlock the door 10A to enter the housing complex M. The door control device 10 also has an authentication-based door control function in addition to the intercom function. This allows the delivery person to unlock the door 10A and enter the housing complex M even when the resident is not present and cannot make a call.

[0027] The door control device 10 includes a control device that controls locking and unlocking of the door 10A, and a storage device such as a memory. The storage device acquires and stores package identification information, such as a slip number set by the delivery company. Furthermore, if there are multiple doors 10A in the apartment building M, the storage device stores the door 10A for entering the destination address corresponding to the slip number, in association with the slip number. When the delivery company arrives in front of the door control device 10 of the apartment building M, they can input the slip number and other information of the package to be delivered into the door control device 10. The slip number input into the door control device 10 is sent to the server device 12.

[0028] The server device 12 is an information processing device that performs various processes. The server device 12 sends instructions to the door control device 10 to lock or unlock the door 10A. The server device 12 also sends various notifications to the user terminal 18. The server device 12 also manages various information necessary for the door control device 10 to control the door 10A, such as a slip number, which is identification information for a parcel to be delivered. The server device 12 also manages the time when the door 10A of the door control device 10 is unlocked and locked when the parcel is delivered. The server device 12 also manages information on the parcel identified by the slip number, etc.

[0029] The delivery company server 14 is an information processing device that performs various processes. The delivery company server 14 manages information related to delivery. The information related to delivery includes, for example, a slip number, destination (address) and recipient information (name, telephone number, address, etc.), delivery status, and type of package (normal package, fresh product, valuable product, heavy item, frozen product, refrigerated product, delivery to door, cash on delivery, etc.).

[0030] Delivery company server 14 transmits an image of the package delivered to the destination address to server device 12. Delivery company server 14 also identifies location information of delivery company terminal 16. Delivery company server 14 also evaluates the image of the package received from delivery company terminal 16.

[0031] Delivery agent terminal 16 is a communication terminal device operated by a delivery agent. Delivery agent terminal 16 transmits the package slip number, a captured photo of the package, etc. to delivery agent server 14. Examples of delivery agent terminal 16 include a mobile phone, a smartphone, a tablet, a laptop computer, and a personal computer. The hardware configuration of delivery agent terminal 16 is similar to the hardware configuration of user terminal 18, which will be described below.

[0032] The user terminal 18 is a communication terminal device operated by a user residing in the apartment complex M. In other words, it is a communication terminal device operated by a consignee of a package delivered to a destination address within the apartment complex M.

[0033] For example, a user can receive an image of a package delivered to a destination address on a user terminal 18 on which an application provided by the server device 12 is installed. Also, a user can report a package as stolen on a user terminal 18 on which an application provided by the server device 12 is installed.

[0034] --Hardware configuration-- Next, the hardware configuration of the server device 12 and the user terminal 18 will be described.

[0035] Fig. 2 is a block diagram showing the hardware configuration of the server device 12 according to the first embodiment. As shown in Fig. 2, the server device 12 includes a control device 20, a communication device 22, and a storage device 24. The control device 20 is mainly configured to include a CPU (Central Processing Unit) 20A and a memory 20B.

[0036] The control device 20 functions as various functional means by the CPU 20A executing predetermined programs stored in the storage device 24 or memory 20B, etc. The details of these functional means will be described later.

[0037] The communication device 22 is configured with a communication interface for communicating with external devices, etc. The communication device 22 transmits and receives various information or data between the door control device 10, the delivery company server 14, and the user terminal 18, for example.

[0038] The storage device 24 is configured by a hard disk, etc. The storage device 24 stores various programs and various information required for executing the processes in the control device 20, as well as information on the results of the processes.

[0039] The server device 12 can be realized using an information processing device such as a dedicated or general-purpose server computer. The server device 12 may be composed of a single information processing device or multiple information processing devices distributed over the communication network NT. FIG. 2 shows only a portion of the main hardware configuration of the server device 12, and the server device 12 may also include other components that are generally included in a server. The hardware configuration of the delivery company server 14 may be similar to that of the server device 12. The hardware configuration of the delivery company terminal 16 and the user terminal 18 may also be similar to that of the server device 12, except for including a GPS receiver for receiving a GPS (Global Positioning System) signal to identify the delivery company's location via, for example, an operating means, a display device, an antenna, etc.

[0040] Fig. 3 is a block diagram showing the hardware configuration of a user terminal 18 according to the first embodiment. As shown in Fig. 3, the user terminal 18 includes a main control unit 30, a touch panel (touch screen) 32, a camera 33, a speaker 34, a mobile communication unit 36, a wireless LAN communication unit 37, and a storage unit 38. In the example shown in the first embodiment, the user terminal 18 is a smartphone.

[0041] The main control unit 30 is configured to include a CPU, memory, etc. The main control unit 30 is connected to a touch panel 32 as a display input device, a camera 33, a speaker 34, a mobile communication unit 36, a wireless LAN communication unit 37, and a storage unit 38. The main control unit 30 has a function to control these connection destinations.

[0042] The touch panel 32 has both a display function and an input function, and is composed of a display 32A that performs the display function and a touch sensor 32B that performs the input function. The display 32A can display images (video) and operation input images such as button images. The touch sensor 32B can detect the input position of the player relative to the display 32A.

[0043] The camera 33 has a function of taking still images and / or videos and storing them in a memory unit 38. The speaker 34 has a function of outputting sound and the like. The mobile communication unit 36 ​​has a function of connecting to a mobile communication network via an antenna 36A and communicating with other communication devices connected to the mobile communication network. The wireless LAN communication unit 37 has a function of connecting to a communication network NT via an antenna 37A and communicating with other devices such as the server device 12 connected to the communication network NT.

[0044] --Functional means-- Next, the functional configurations of server device 12, delivery agent server 14, and delivery agent terminal 16 will be described.

[0045] Fig. 4 is a block diagram showing an example of functional means of the delivery system 1 according to the first embodiment. As shown in Fig. 4, the server device 12 includes, as functional means, an acquisition means 12A, an unlocking means 12B, a receiving means 12C, a notification means 12D, and a storage means 12E. The storage means 12E is realized by one or more storage devices 24. These functional means are realized by the control device 20 executing a program stored in the storage device 24 or the like.

[0046] The acquisition unit 12A acquires the slip number (identification information) of the package delivered to the destination address. The acquisition unit 12A acquires the slip number of the package set by the delivery company from the door control device 10, for example.

[0047] The unlocking means 12B sends an unlocking instruction including the slip number to the door control device 10. When the door control device 10 receives the unlocking instruction from the server device 12, it automatically unlocks the door 10A. After unlocking, the control device of the door control device 10 opens and closes the door 10A, and then locks it.

[0048] Receiving means 12C receives from delivery agent server 14 an image of the package captured at the destination address inside door 10A that is to be unlocked in response to the unlocking instruction, together with location information of delivery agent terminal 16.

[0049] When the notification means 12D receives an image of the package after sending the unlocking instruction, it notifies the user (consignee) of the package of an arrival notice with image (first arrival notice) 40 notifying the arrival of the package at the destination address together with the image of the package. Also, when the notification means 12D has not received an image of the package after a predetermined time has elapsed since sending the unlocking instruction, it notifies the user (consignee) of an arrival notice without image (second arrival notice) 42 notifying the arrival of the package at the destination address, including unlocking time information 42B.

[0050] Furthermore, when the notification means 12D notifies the user (consignee) of the package of the arrival notice with image 40 together with the image of the package, it notifies the delivery company server 14 of the arrival notice with image 40 as a "notice that a non-delivery notice is not required." The "notice that a non-delivery notice is not required" here is a notice indicating that a non-delivery notice informing the user who is the consignee that they are absent is not required.

[0051] The predetermined time here is, for example, a period of several hours after the unlocking instruction is sent. In the first embodiment, the notification means 12D notifies the consignee of the arrival notice with image 40 or the arrival notice without image 42 one hour after the unlocking means 12B sends the unlocking instruction. Specifically, the notification means 12D notifies the consignee of the arrival notice with image 40 or the arrival notice without image 42 by sending the arrival notice with image 40 or the arrival notice without image 42 to the user terminal 18.

[0052] The storage unit 12E stores the slip number of the package set by the delivery company for each user. The storage unit 12E stores a management table 12E1 in which the slip number is linked to each user.

[0053] In management table 12E1, for each user ID, a slip number and the room number of each user are registered in association with each other. Management table 12E1 also registers detailed information about packages identified by the slip number. The detailed information about the package here includes the package's item name, price, size, etc. This detailed information about the package is acquired from delivery company server 14. The user ID is user identification information, and may be registered in advance for each user, or may be registered in association with the slip number when the slip number is registered. The slip number is registered in association with the user ID, for example, by receiving it from delivery company terminal 16 or user terminal 18. The room number is the room number of the room where the user lives, and is registered in association with the user ID and service number.

[0054] The storage unit 12E also stores the time since the unlocking instruction was sent. Specifically, the storage unit 12E stores a time table 12E2 in which the time at which the unlocking instruction was sent is linked to each slip number.

[0055] Here, the time table 12E2 stored in the storage means 12E will be specifically described.

[0056] Fig. 5 is a diagram showing an example of time table 12E2. As shown in Fig. 5, time table 12E2 stores the unlocking time of door 10A, in other words, the time when the unlocking instruction was sent, for each slip number. When the unlocking instruction is sent by server device 12, the unlocking time is registered in association with the slip number included in the unlocking instruction.

[0057] Next, an example of the image-containing arrival notice 40 sent by the notification means 12D will be described.

[0058] Fig. 6 is a diagram showing an example of the image-attached arrival notice 40. Fig. 6 shows the image-attached arrival notice 40 displayed on the display 32A of the user terminal 18. As shown in Fig. 6, the image-attached arrival notice 40 includes arrival information 40A and image information 40B.

[0059] Arrival information 40A is information notifying the arrival of a package at the destination address, and includes the package's shipping slip number, the name of the user (consignee) linked to that shipping slip number, and information regarding the date and time when the image-containing arrival notice 40 was notified.

[0060] Image information 40B is, for example, a photographic image of a delivered package. In the example shown in Fig. 6, image information 40B displays a photographic image of a package placed in front of a room with room number 101, which is the destination address of the package.

[0061] Next, an example of the no-image arrival notice 42 sent by the notification means 12D will be described.

[0062] Fig. 7 is a diagram showing an example of the image-less arrival notice 42. Fig. 7 shows the image-less arrival notice 42 displayed on the display 32A of the user terminal 18. As shown in Fig. 7, the image-less arrival notice 42 includes arrival information 42A and time information 42B.

[0063] Arrival information 42A is the same as arrival information 40A included in image-included arrival notice 40. Time information 42B is information including the indication "no package image" and the time when door 10A was unlocked (unlocking time). More specifically, the time when door 10A was unlocked is the time when door 10A of apartment building M, which is the destination address, was unlocked in response to an unlocking instruction including the slip number displayed in arrival information 42A. Server device 12 reads the unlocking time registered in association with the slip number from time table 12E2 and displays it in time information 42B.

[0064] 4, delivery company server 14 has, as its functional configuration, image receiving means 14A, identification means 14B, determination means 14C, image transmitting means 14D, and storage means 14E. Similar to the respective functional means in server device 12, these functional means are realized by the CPU of delivery company server 14 executing a program stored in the memory of delivery company server 14.

[0065] The image receiving means 14A receives an image of the package from the delivery agent terminal 16.

[0066] When identification means 14B receives an image of a package from delivery agent terminal 16, it identifies the location information of delivery agent terminal 16. As will be described later, when delivery agent terminal 16 transmits an image of a package to delivery agent server 14, it notifies the location information along with the image of the package. This allows identification means 14B to identify the location information of delivery agent terminal 16 that received the image of the package.

[0067] Determination means 14C determines whether an image of a package is an image of a package linked to a slip number based on the package information linked to the slip number and the location information of delivery agent terminal 16. Specifically, determination means 14C compares the destination address included in the package information linked to the slip number with the address identified from the location information of delivery agent terminal 16. If the destination address included in the package information approximately matches the address identified from the location information of delivery agent terminal 16, determination means 14C determines that the image of the package received from delivery agent terminal 16 is an image of a package linked to the identification information. If the destination address included in the package information does not approximately match the address identified from the location information of delivery agent terminal 16, determination means 14C determines that the image of the package received from delivery agent terminal 16 is not an image of a package linked to the identification information.

[0068] When the determination means 14C determines that the image of the package received from the delivery company terminal 16 is an image of the package linked to the identification information, the image sending means 14D sends the image of the package to the server device 12 together with the location information of the delivery company terminal 16.

[0069] The storage means 14E stores information about home delivery, including the service number, for each delivery company terminal 16. For example, the storage means 70 stores a delivery management table 14E1. In the delivery management table 14E1, a slip number, a destination address, and a delivery status are registered and linked to each other for each terminal ID of the delivery company terminal 16.

[0070] On the other hand, delivery agent terminal 16 includes location acquisition means 16A, location notification means 16B, and imaging means 16C.

[0071] Location acquisition means 16A acquires location information (current location) of delivery agent terminal 16. Location acquisition means 16A acquires location information of delivery agent terminal 16, for example, based on a GPS signal received by a GPS receiver provided in delivery agent terminal 16. Location acquisition means 80 acquires location information of delivery agent terminal 16 periodically, for example, at predetermined intervals. Note that location information of delivery agent terminal 16 may be acquired not only by a method based on a GPS signal, but also by other methods such as a location measurement method using an IP address or a location measurement method using a Wi-Fi base station.

[0072] Location notification means 16B notifies delivery agent server 14 of the acquired location information of delivery agent terminal 16.

[0073] The image capturing unit 16C captures an image of the package. The delivery agent terminal 16 is provided with, for example, a camera as the image capturing unit 16C.

[0074] --Processing flow-- Next, the flow of processing executed in home delivery system 1 according to the first embodiment will be described.

[0075] 8 is a flowchart showing the flow of processing executed in the home delivery system 1 according to the first embodiment. Note that the content and order of the following processing can be changed as appropriate.

[0076] 8, information about the parcel to be delivered (such as the slip number and the destination address) is transmitted by the delivery company server 14 to the server device 12. Upon receiving the information about the parcel to be delivered, the server device 12 associates the slip number with the room number of each user for each user ID and registers them in the management table 12E1.

[0077] (Step SP10) The acquisition means 12A of the server device 12 acquires from the door control device 10 the slip number of the package to be delivered to the destination address of the apartment building M. When the server device 12 acquires the slip number from the door control device 10, it determines whether or not the slip number matches a slip number registered in the management table 12E1. Then, the process proceeds to step S12.

[0078] (Step SP12) If the unlocking means 12B of the server device 12 determines that the slip number acquired from the door control device 10 matches the slip number registered in the management table 12E1, it sends an unlocking instruction including the slip number acquired in step S12 to the door control device 10. This unlocks the door 10A of the apartment building M that is used to enter the destination address corresponding to the slip number. With door 10A unlocked, the delivery person can enter door 10A and deliver the package to the destination address. Then, the process proceeds to step SP14.

[0079] (Step SP14) Imaging means 16C of delivery company terminal 16 captures an image of the package. For example, the delivery company that leaves the package in front of a room at the destination address can capture an image of the left package using imaging means 16C. Then, the process proceeds to step SP16.

[0080] (Step SP16) Delivery agent terminal 16 transmits the captured image of the package. At this time, location notification means 16B of delivery agent terminal 16 transmits the location information acquired by location acquisition means 16A to delivery agent server 14 along with the image of the package. Image receiving means 14A of delivery agent server 14 receives the image of the package and the location information of delivery agent terminal 16 transmitted from delivery agent server 14. Then, the process proceeds to step SP18.

[0081] (Step SP18) Determination means 14C of delivery company server 14 determines whether the image of the package transmitted from delivery company terminal 16 is the image of the package linked to the delivery slip number, based on the information of the package linked to the delivery slip number and the location information of delivery company terminal 16. If determination means 14C makes a positive determination, i.e., if it determines that the image of the package received from delivery company terminal 16 is correct, the process proceeds to step SP20. On the other hand, if determination means 14C makes a negative determination, i.e., if it determines that the image of the package received from delivery company terminal 16 is incorrect, delivery company server 14 ends the process without transmitting the image of the package to server device 12.

[0082] (Step SP20) Delivery company server 14 transmits an image of the package together with the package slip number to server device 12. The image of the package and the package slip number transmitted from delivery company server 14 are received by receiving means 12C of server device 12. Then, the process proceeds to step SP22.

[0083] (Step SP22) The notification means 12D of the server device 12 determines whether or not the image of the package transmitted from the delivery company server 14 has been received together with the slip number of the package (whether or not it has already been received). If the notification means 12D makes a positive determination, the process proceeds to step SP24 and step SP26. If the notification means 12D makes a negative determination, the process proceeds to step SP28.

[0084] (Step SP24) The notification means 12D of the server device 12 notifies the user terminal 18 of the image arrival notification 40.

[0085] (Step SP26) The notification means 12D of the server device 12 notifies the delivery company server 14 of the "no delivery notice required" message. Then, the process ends the series of steps shown in FIG.

[0086] (Step SP28) The notification means 12D of the server device 12 determines whether one hour has passed since the unlock command was sent. If the notification means 12D judges the result to be positive, i.e., if it judges that one hour has passed, the process proceeds to step SP30. If the notification means 12D judges the result to be negative, i.e., if it judges that one hour has not passed, the process of step SP28 is repeatedly executed.

[0087] (Step SP30) The notification means 12D of the server device 12 sends a no-image arrival notification 42 to the user terminal 18. Then, the process ends the series of processes shown in FIG.

[0088] Effects of the First Embodiment The server device (information processing device) 12 according to the first embodiment is a server device 12 capable of communicating with a door control device 10 that controls locking and unlocking of a door 10A installed in an apartment building M and a delivery company server (transporter server) 14, and includes an acquisition means 12A that acquires a slip number (identification information) of a package delivered to a destination address, an unlocking means 12B that transmits an unlocking instruction including the slip number to the door control device 10, and an image of the package captured at the destination address inside the door 10A that is unlocked by the unlocking instruction, together with the slip number, to the delivery company server. and a notification means 12D which, if an image of the package is received after sending the unlocking instruction, notifies the user (consignee) of the package of an arrival notice with image 40 (first arrival notice) notifying the arrival of the package at the destination address together with the image of the package, and which, if an image of the package has not been received one hour after sending the unlocking instruction, notifies the user of the package of an arrival notice without image (second arrival notice) 42 notifying the arrival of the package at the destination address, including unlocking time information 42B.

[0089] Conventionally, a package arrival notice is sent to a user on the assumption that an image of the package is captured and transmitted by delivery company terminal 16. In contrast, according to server device 12 of the first embodiment, once a predetermined time has elapsed since door 10A for entering the destination address in apartment complex M is unlocked, a package arrival notice 42 without an image is sent to the user even if an image of the package is not captured or transmitted by delivery company terminal 16. This allows the user to know that the package has been delivered. This increases the reliability of the delivery service.

[0090] Furthermore, when the server device 12 notifies the user of the arrival notice with image 40, it notifies the delivery company server 14 of a "notice that no absence notice is required." When the delivery company server 14 is notified of the "notice that no absence notice is required," it notifies the delivery company terminal 16 of this fact, allowing the delivery company possessing the delivery company terminal 16 to know that a absence notice is not required because the user has been notified of the arrival notice with image 40. As a result, it is possible to avoid the trouble of dropping a absence notice into the user's mailbox, etc. This can increase the convenience of the server device 12 from the delivery company's perspective.

[0091] Furthermore, the delivery system 1 according to the first embodiment is a delivery system 1 including a server device 12 capable of communicating with a door control device 10 that controls the locking and unlocking of a door 10A installed in an apartment building M, and a delivery company server 14 capable of communicating with the server device 12 and a delivery company terminal (company terminal) 16. The server device 12 includes an acquisition means 12A that acquires slip information of a package delivered to a destination address, an unlocking means 12B that transmits an unlocking instruction including the slip number to the door control device 10, and a device for acquiring information on a package photographed at the destination address inside the door 10A that is unlocked by the unlocking instruction. The device is provided with a receiving means 12C for receiving an image of the package from the delivery company server 14 together with location information of the delivery company terminal 16, and a notifying means 12D for notifying the user of an arrival notice 40 with an image notifying the arrival of the package at the destination address together with the image of the package when the image of the package is received after sending an unlocking instruction, and for notifying the user of an arrival notice 42 without an image notifying the arrival of the package at the destination address including unlocking time information 42B when the image of the package has not been received one hour after sending the unlocking instruction. The delivery company server 14 includes an image receiving means 14A that receives an image of a package from the delivery company terminal 16, an identification means 14B that identifies the location information of the delivery company terminal 16 when the image of the package and the package's shipping slip number are received from the delivery company terminal, a determination means 14C that determines whether the image of the package is an image of the package linked to the shipping slip number based on the information of the package linked to the shipping slip number and the location information of the delivery company terminal 16, and an image sending means 14D that sends the image of the package to the server device 12 together with the location information of the delivery company terminal 16 when it is determined that the image of the package is an image of the package linked to the shipping slip number.

[0092] According to the delivery system 1 of the first embodiment, even if the delivery company terminal 16 does not take an image of the package or does not transmit an image of the package, the user can know that the package has been delivered by the image-less arrival notice 42. Furthermore, if the delivery company terminal 16 transmits an image of the package, the user is notified by the image-present arrival notice 40, which includes an image of the package that has been determined to be correct by the delivery company server 14. This increases the reliability of delivery.

[0093] Second Embodiment Next, a second embodiment of the present invention will be described. In the description of the second embodiment, the description of the same configuration as the first embodiment will be simplified or omitted.

[0094] Fig. 9 is a block diagram showing functional means of server device 112 according to the second embodiment. In Fig. 9, the components of server device 112 according to the second embodiment that correspond to the components of server device 12 according to the first embodiment shown in Fig. 4 are designated by reference numerals obtained by adding 100 to the reference numerals used in the first embodiment.

[0095] As shown in FIG. 9, the server device 112 according to the second embodiment includes, as functional means, an acquisition means 112A, a release means 112B, a reception means 112C, a notification means 112D, and a storage means 112E described in the first embodiment, as well as a reception means 112F and an output means 112G.

[0096] The reception unit 112F receives from the user a report of theft of a package identified by a slip number. If the package is stolen after being left at the door, the user can report the package as stolen using the user terminal 18.

[0097] When the output means 112G receives a theft report, it transmits information included in the image-containing arrival notice 40 or image-less arrival notice 42 of the package identified by the slip number to the delivery company server 14 as stolen package information 140. Furthermore, when detailed information of the package identified by the slip number is registered in the management table 112E1, the output means 112G outputs the detailed information to the delivery company server 14 by including it in the stolen package information 140.

[0098] Here, an example of stolen package information 140 transmitted to delivery company server 14 will be described.

[0099] Fig. 10 is a diagram showing an example of stolen baggage information 140. As shown in Fig. 10, stolen baggage information 140 includes baggage information 140A of the stolen baggage and an enlarged image 140B of the stolen baggage.

[0100] The package information 140A of the package is detailed information about the package identified by the slip number received from the user. In the example shown in Fig. 10, based on the management table 112E1, the name, address, contact information of the consignee (user) of the package linked to the slip number received from the user, the delivery date and time of the package, the item name, price, and size of the package are displayed. Note that the "delivery date and time of the package" displays the date and time when the unlock instruction including the slip number of the package was sent.

[0101] The enlarged image 140B of the package is an enlarged image of the package portion of the image of the package identified by the slip number received from the user, and is displayed when an image of the package has been sent from the delivery company server 14. As an example, if the user has received an arrival notice 42 of the package without an image, the stolen package information 140 can be configured not to include the enlarged image 140B of the package.

[0102] Next, the flow of processing executed in home delivery system 1 according to the first embodiment will be described.

[0103] 11 is a flowchart showing the flow of processing executed in the home delivery system according to the second embodiment. Note that the content and order of the following processing can be changed as appropriate.

[0104] (Step SP110) The user terminal 18 transmits a theft report to the server device 112. If a delivered package is stolen, the user can report the theft by transmitting the package's slip number to the server device 112. Then, the process proceeds to step SP112.

[0105] (Step SP112) The receiving means 112F of the server device 112 receives from the user a report of the theft of the package identified by the slip number, and the process then proceeds to step SP114.

[0106] (Step SP114) When the output means 112G of the server device 112 receives a theft report, it outputs the information included in the image-containing arrival notice 40 or image-less arrival notice 42 of the package identified by the slip number included in the theft report to the delivery company server 14 as stolen package information 140. At this time, the output means 112G outputs detailed information of the package identified by the slip number to the delivery company server 14, including the stolen package information 140. Then, the processing proceeds to step SP116.

[0107] (Step SP116) The delivery company server 14 determines whether or not there has been an inquiry from the user regarding the stolen package. If it is determined that there has been an inquiry, the process proceeds to step SP118. If it is determined that there has not been an inquiry, the process ends the series of steps shown in FIG. 11.

[0108] (Step SP118) The delivery company server 14 transmits the stolen package information 140 to the user, and the process then ends the series of processes shown in FIG.

[0109] Effects of the second embodiment In addition to the configuration of the server device 12 according to the first embodiment, the server device 112 according to the second embodiment further includes a reception means 112F for receiving from a user a theft report of a package identified by a slip number, and an output means 112G for outputting information contained in an image-containing arrival notice 40 or an image-less arrival notice 42 of the package identified by the slip number when a theft report is received.

[0110] With this configuration, when a user reports a stolen package, they simply notify server device 112 of the slip number of the stolen package, and stolen package information 140 displaying information about the stolen package is output to, for example, delivery company server 14. This eliminates the need for the user to input detailed information about the stolen package when reporting the theft, and prevents the user from inputting incorrect information about the package. As a result, the reliability of home delivery can be improved.

[0111] Third Embodiment Next, a third embodiment of the present invention will be described. In the description of the third embodiment, the description of the same configuration as the first embodiment will be simplified or omitted.

[0112] The server device according to the third embodiment includes a determining means as a functional means in addition to the configuration of the server device 12 according to the first embodiment.

[0113] The determination means analyzes the received image of the package using AI and determines the authenticity of the package based on information about the analysis results of the analyzed image of the package and information about the package identified by the shipping slip number.

[0114] By including the above-described determination means, the server device according to the third embodiment can determine that the package in the image is a different package even if, for example, delivery company terminal 16 mistakenly transmits an image of a package different from the package identified by the slip number, thereby increasing the authenticity of the package delivered.

[0115] <Fourth embodiment> Next, a fourth embodiment of the present invention will be described. In the description of the fourth embodiment, the description of the same configuration as the first embodiment will be simplified or omitted.

[0116] --Overall structure-- Fig. 12 is a block diagram showing the overall configuration of a delivery system 201 according to the fourth embodiment. As shown in Fig. 12, the delivery system 201 includes one or more server devices (information processing devices) 212, one or more delivery company servers (company server, second company server) 214, one or more insurance company servers (company server, first company server) 216, and one or more user terminals (resident terminals) 218. These devices are capable of communicating with each other via a communication network NT such as the Internet or a telephone line. Although not shown, the delivery system 201 is also capable of communicating with an apartment building M, similar to the delivery system 1 of the first embodiment.

[0117] The server device 212 executes the following processes in addition to the processes executed by the server device 12 according to the first embodiment. The server device 212 transmits various information to the insurance provider server 216. The server device 212 acquires various information from the insurance provider server 216. The server device 212 notifies the user terminal 218 of various notifications.

[0118] In addition to the processes executed by the delivery company server 14 according to the first embodiment, the delivery company server 214 transmits to the server device 212 various information related to the parcel delivered to the destination address.

[0119] The insurance provider server 216 is an information processing device that performs various processes. The insurance provider server 216 manages information related to insurance. In particular, the insurance provider server 216 is a server of an insurance provider that provides luggage theft insurance to residents of the apartment complex M, and manages information related to the luggage theft insurance subscribed to by residents of the apartment complex M. The information related to the theft insurance includes, for example, information about the theft insurance subscriber (such as name, age, telephone number, residential address, type of theft insurance, and annual maximum amount of theft insurance compensation). The theft insurance provided by the insurance provider server 216 may be subscribed to by, for example, the provider of the server device 212. The apartment complex M may then subscribe to the theft insurance provided by the provider of the server device 212 as a whole. In this case, the annual maximum amount of theft insurance compensation, etc. can be set for the entire apartment complex M.

[0120] The user terminal 218 is a communication terminal device operated by a user residing in the apartment complex M. In this embodiment, the user terminal 218 is particularly a communication terminal device owned by a user (resident) residing in the apartment complex M who has taken out baggage theft insurance. An application provided by the server device 212, for example, is installed on the user terminal 218.

[0121] The hardware configurations of the server device 212, the delivery company server 214, and the user terminal 218 are similar to those of the server device 12, the delivery company server 14, and the user terminal 18 in the first embodiment, and therefore will not be described here. The hardware configuration of the insurance company server 216 is similar to that of the delivery company server 214.

[0122] --Functional means-- Next, the functional configurations of the server device 212, the delivery company server 214, and the insurance company server 216 will be described.

[0123] Fig. 13 is a block diagram showing an example of functional means of delivery system 201 according to the fourth embodiment. As shown in Fig. 13, server device 212 includes, as functional means, first acquisition means 212A, transmission means 212B, second acquisition means 212C, notification means 212D, and storage means 212E. In addition to these functional means, server device 212 may also include various functional means included in server device 12 of the first embodiment.

[0124] The first acquisition means 212A acquires package information regarding packages delivered to residents of the apartment complex M, for example, from the delivery company server 214. The package information here includes, for example, the slip number (package identification information) of the package delivered to the destination address, an image of the delivered package, and specific information specifying the delivery destination of the delivered package (such as a property ID for identifying the apartment complex M to which the package is delivered, the room number of the room to which the package is delivered, and a delivery location ID for identifying the location to which the package is delivered). If the delivered package is to be left at a designated location, the delivery location ID may be information for identifying the location to which the package is to be left.

[0125] The transmitting means 212B transmits at least a part of the package information to the insurance provider server 216. For example, the transmitting means 212B transmits to the insurance provider server 216 first information including the slip number of the package delivered to the destination address and the above-mentioned identification information that identifies the delivery destination of the delivered package.

[0126] Furthermore, the transmission means 212B hashes at least the above-mentioned specific information and transmits it to the insurance provider server 216. In this case, the transmission means 212B may transmit the slip number of the package to the insurance provider server 216 without hashing it.

[0127] Furthermore, the transmission means 212B transmits information about the stolen package to the insurance provider server 216. For example, the transmission means 212B transmits to the insurance provider server 216, as information about the stolen package, second information including a theft compensation ID (target identification information 240A) for identifying the stolen package as a package that is subject to theft compensation, theft report information, and resident information about the resident to whom the stolen package was delivered. The theft report information here is, for example, information about the theft report obtained when the resident who is the owner of the user terminal 218 reports the theft to the police.

[0128] Furthermore, the transmission means 212B transmits to the user terminal 218 a compensation implementation notice (implementation notice) for implementing compensation for theft of the stolen package.

[0129] The second acquisition means 212C acquires from the agent server a notification that the delivered package is a package eligible for compensation. The notification here may be, for example, a theft compensation ID. The notification here may be, for example, a notification that the delivered package is eligible for compensation.

[0130] Furthermore, when a delivered parcel is stolen, the second acquisition means 212C acquires information about the stolen parcel from the user terminal 218. In more detail, when a user inputs and submits the slip number of the stolen parcel and theft report information on a website indicated by an information input URL described below (when the user presses the "send information button" displayed on the website), the second acquisition means 212C acquires information about the stolen parcel, i.e., the theft compensation ID and theft report information corresponding to the slip number.

[0131] The notification means 212D notifies the user terminal 218 of at least a message that the delivered package acquired by the second acquisition means 212C is a package eligible for compensation. The notification means 212D notifies the user terminal 218 of the slip number of the delivered package and the delivery receipt for the delivered package together with the above message. The notification means 212D may notify the user terminal 218 of a compensation eligibility notice 240 including these pieces of information. Note that the notification means 212D may notify the delivery company server 214 of the compensation eligibility notice 240 if the delivery destination of the delivered package is apartment building M which does not have an auto-lock.

[0132] The storage means 212E stores the theft compensation ID of each package to be compensated for, for each slip number. The storage means 212E stores a target package table 212E1 in which the theft compensation ID is linked to each slip number.

[0133] In the target package table 212E1, for each package theft compensation ID, the slip number, the unlocking time of the door 10A of the apartment building M when the package was delivered, an image of the package, the property ID of the apartment building M when the package was delivered, and the room number of the room where the user to whom the package is delivered lives are registered, all linked to one another. The unlocking time here is the same as the unlocking time described in the first embodiment, and refers to the time when the server device 212 sent an instruction to unlock the door 10A of the apartment building M. This information is obtained as package information from the delivery company server 214.

[0134] If the apartment complex M to which the parcel is delivered has an auto-locking door, the server device 212 may use the unlocking time as proof of delivery that the parcel has been delivered to the destination. In this case, the server device 212 may be configured to be able to optionally notify an image of the delivered parcel. If the apartment complex M to which the parcel is delivered does not have an auto-locking door, the server device 212 may use an image of the delivered parcel as proof of delivery that the parcel has been delivered to the destination.

[0135] Here, the target baggage table 212E1 stored in the storage means 212E will be specifically described.

[0136] 14 is a diagram showing an example of the target luggage table 212E1. As shown in Fig. 14, the target luggage table 212E1 stores, for each theft compensation ID, a slip number, an unlocking time, image information of the luggage, a property ID, and a room number, all of which are associated with each other.

[0137] Next, an example of the compensation target notification 240 notified by the notification means 212D will be described.

[0138] Fig. 15 is a diagram showing an example of the compensation target notification 240. Fig. 15 shows the compensation target notification 240 displayed on the display of the user terminal 218. As shown in Fig. 15, the compensation target notification 240 includes target identification information 240A and image information 240B.

[0139] The object identification information 240A is information for identifying the parcel that is the object of theft compensation, and includes the slip number of the parcel and the theft compensation ID of the parcel.

[0140] The image information 240B is, for example, a photographic image of a delivered package. In the example shown in Fig. 15, the image information 240B displays a photographic image of the package placed in front of the room of the delivery destination.

[0141] 13, the functional configuration of delivery company server 214 includes image receiving means 214A, identification means 214B, determination means 214C, image transmission means 214D, storage means 214E, and information transmission means 214F. Of these, image receiving means 214A, identification means 214B, determination means 214C, image transmission means 214D, and storage means 214E are the same as image receiving means 14A, identification means 14B, determination means 14C, image transmission means 14D, and storage means 14E provided in delivery company server 14 of the first embodiment, and therefore description thereof will be omitted.

[0142] After the package is delivered to the delivery address within the housing complex M, the information transmission means 214F transmits the above package information regarding the delivered package to the server device 212.

[0143] Furthermore, when the information transmitting means 214F receives an inquiry from a user that a package delivered to their home has been stolen, it transmits the tracking number of the package and an information input URL indicating a website for inputting theft report information to the user terminal 218 of the user. The theft report information here includes, for example, a theft report form, information regarding the bank account for the theft compensation, and information regarding the contact information of the user who owns the user terminal 218. The inquiry that a package has been stolen may be received directly by the delivery company server 214, or may be received by the delivery company server via an application that the delivery company server 214 provides to the user.

[0144] The slip number and theft report information entered on the website indicated by the information input URL are sent to the server device 212, for example, by pressing an information send button displayed on the user terminal 218. At this time, the entered slip number may be converted by the delivery system 201 into a theft compensation ID linked to the slip number and sent to the server device 212.

[0145] The insurance provider server 216 has, as its functional configuration, a determination means 216A and an issuing means 216B.

[0146] The determination means 216A determines whether or not the delivered package is eligible for compensation when it receives at least a portion of the package information from the server device 212. For example, the determination means 216A determines whether or not the user at the delivery destination of the delivered package has subscribed to theft insurance, and whether or not the content of the theft insurance coverage for the delivered package exceeds the upper limit of the annual compensation amount for the theft insurance subscribed to by the user.

[0147] When the determination means 216A determines that the delivered package is eligible for compensation, the issuing means 216B issues a theft compensation ID to the server device 212. For example, when the determination means 216A determines that the user at the delivery destination of the delivered package has subscribed to theft insurance and that the theft compensation content of the delivered package does not exceed the upper limit of the annual compensation amount of the theft insurance subscribed to by the user, the issuing means 216B issues a theft compensation ID for the package and transmits it to the server device 212.

[0148] --Processing flow-- Next, the flow of processing executed in the home delivery system 201 according to the fourth embodiment will be described.

[0149] 16 is a flowchart showing the flow of processing executed in the home delivery system 201 according to the fourth embodiment. Note that the content and order of the following processing can be changed as appropriate.

[0150] In this embodiment, the flowchart shown in FIG. 8 in the first embodiment is executed prior to the flowchart shown in FIG.

[0151] (Step SP210) The first acquisition means 212A of the server device 212 acquires package information relating to packages delivered to residents of the housing complex M, for example, from the delivery company server 214. Then, the process proceeds to step SP212.

[0152] (Step SP212) The transmission means 212B of the server device 212 transmits first information including at least a part of the acquired package information to the insurance provider server 216. Then, the process proceeds to step SP214. At this time, the transmission means 212B may hash specific information that identifies the delivery destination of the delivered package, among the package information, and transmit the hashed information to the insurance provider server 216.

[0153] (Step SP214) The determination means 216A of the insurance provider server 216 determines whether the package that is the subject of the received package information is covered by theft compensation. Specifically, the determination means 216A determines whether the user to whom the package is delivered has subscribed to theft insurance, and whether the theft compensation for the delivered package does not exceed the upper limit of the annual compensation amount for the theft insurance subscribed to by the user. If the determination means 216A determines that the package is covered by theft compensation, the process proceeds to step SP216. If the determination means 216A determines that the package is not covered by theft compensation, the process ends the series of steps shown in FIG. 16.

[0154] (Step SP216) The issuing means 216B of the insurance company server 216 issues a theft compensation ID for the package that is determined to be covered by theft compensation in the processing of step SP214 to the server device 212. Then, the processing proceeds to step SP218.

[0155] (Step SP218) The notification means 212D of the server device 212 notifies the user terminal 218 of the theft compensation ID issued by the insurance company server 216, the slip number of the package that is the subject of compensation for the theft compensation ID, and an image of the package (delivery proof). Then, the process proceeds to step SP219.

[0156] (Step SP219) The user terminal 218 determines whether or not the URL for information input has been acquired. If the user terminal 218 determines that the URL for information input has been acquired, the process proceeds to step SP220. If the user terminal 218 determines that the URL for information input has not been acquired, the process repeats the process of step SP219.

[0157] (Step SP220) The user terminal 218 determines whether the slip number and theft report information have been entered and the "Send Information Button" has been pressed on the website indicated by the information input URL. If the user terminal 218 determines that the slip number and theft report information have been entered and the "Send Information Button" has been pressed, the process proceeds to step SP222. If the user terminal 218 determines that the information send button has not been pressed, the process repeats step SP220.

[0158] (Step SP222) The user terminal 218 transmits the theft compensation ID of the package (stolen package) linked to the slip number input in the processing of step SP220 together with the input theft report information to the server device 212. Then, the processing proceeds to step SP224.

[0159] (Step SP224) The transmission means 212B of the server device 212 transmits second information regarding the stolen package to the insurance provider server 216. Specifically, the transmission means 212B transmits, for example, the theft compensation ID of the stolen package, the slip number of the package, information regarding the record of unlocking the door 10A of the apartment building M when the package was delivered, information regarding the delivery record of the package, an image of the package, identification information identifying the delivery destination of the delivered package, and theft report information to the insurance provider server 216. Then, the process proceeds to step SP226.

[0160] (Step SP226) The insurance provider server 216 checks the second information received from the server device 212. Then, the process proceeds to step SP228.

[0161] (Step SP228) The insurance provider server 216 transmits the theft compensation ID of the stolen package together with a notice of the implementation of the theft compensation to the server device 212. Then, the processing proceeds to step SP230.

[0162] (Step SP230) The transmitting means 212B of the server device 212 transmits the theft compensation ID of the stolen package together with the above-mentioned implementation notification to the user terminal 218. Then, the process ends the series of processes shown in FIG.

[0163] --Effects of the Fourth Embodiment-- The server device 212 according to the fourth embodiment is a server device 212 capable of communicating with a user terminal 218 owned by a resident of an apartment complex M and an insurance company server (first agent server) 216, and is equipped with a first acquisition means 212A for acquiring package information relating to a package delivered to the resident, a transmission means 212B for transmitting at least a portion of the acquired package information to the insurance company server 216, a second acquisition means 212C for acquiring a notification from the insurance company server 216 that the delivered package is a package that is eligible for theft compensation, and a notification means 212D for notifying the user terminal 218 of at least the acquired notification.

[0164] With this configuration, the residents of the apartment complex M can immediately know after the package is delivered that it is covered by theft compensation. Therefore, if the delivered package is stolen, the residents can quickly take action to claim theft compensation. As a result, the reliability of the delivery service can be improved.

[0165] Furthermore, with the above configuration, the residents of the apartment complex M can receive notification via the server device 212 that the delivered package is covered by theft compensation, eliminating the need to purchase individual insurance policies for package theft compensation with each insurance company. This improves the convenience of theft compensation for delivered packages.

[0166] Furthermore, the transmission means 212B transmits to the insurance provider server 216 first information including package identification information (slip number) that identifies the delivered package and specific information that specifies the delivery destination of the delivered package.

[0167] According to this configuration, the insurance provider server 216 can receive specific information for determining whether or not the delivered package is eligible for theft compensation.

[0168] Furthermore, the transmission means 212B hashes at least the above-mentioned specific information and transmits it to the insurance provider server 216.

[0169] According to this configuration, the insurance provider server 216 that receives the specific information cannot restore the specific information, thereby improving the confidentiality of the specific information.

[0170] In addition, the second acquisition means 212C acquires from the insurance company server 216 target identification information 240A (theft compensation ID) that identifies the delivered package as a package eligible for compensation, as notification that the package is eligible for compensation for theft.

[0171] According to this configuration, the server device 212 can provide a specific configuration for easily identifying that a delivered parcel is a parcel that is subject to theft compensation.

[0172] Furthermore, the notification means 212D notifies the user terminal 218 of the package identification information for identifying the delivered package and the delivery certificate of the delivered package together with a message that the package is eligible for theft compensation.

[0173] According to this configuration, the owner of the user terminal 218 can know detailed information about the package that is the subject of compensation for theft.

[0174] Furthermore, when the insurance company server 216 is the first provider server, if a delivered package is stolen, the second acquisition means 212C acquires information about the stolen package from the user terminal 218, and the transmission means 212B transmits at least information about the stolen package to the first provider server and also transmits to the user terminal 218 a notice of implementation of theft compensation for the stolen package.

[0175] With this configuration, a resident who owns the user terminal 218 can immediately receive a notice of the theft compensation if a delivered package is stolen, without having to purchase package theft compensation insurance from each insurance company individually, thereby improving the reliability of the delivery service.

[0176] In addition, the transmitting means 212B transmits second information to the insurance company server 216 as information regarding the stolen package, which includes at least target identification information 240A that identifies the stolen package as a package eligible for compensation, theft report information, and resident information regarding the resident to whom the stolen package was delivered.

[0177] With this configuration, the first agent server can receive specific information about the stolen package and can immediately send a notice of the theft compensation to the user terminal 218. In this way, the server device 212 provides all specific information about the stolen package to the insurance provider server 216. The insurance provider server 216 can then directly implement the theft compensation using the target identification information 240A sent from the user.

[0178] Furthermore, the delivery system 201 according to the fourth embodiment is a compensation system including a server device 212 capable of communicating with a user terminal 218 owned by a resident of an apartment building M, and a provider server capable of communicating with the server device 212, wherein the server device 212 comprises a first acquisition means 212A for acquiring package information relating to a package delivered to the resident, a transmission means 212B for transmitting at least a portion of the acquired package information to the insurance provider server 216, a second acquisition means 212C for acquiring a notice from the insurance provider server that the delivered package is a package eligible for compensation, and a notification means 212D for notifying the user terminal 218 of at least the acquired notice, and the insurance provider server 216 comprises a determination means 216A for determining whether the delivered package is eligible for compensation when at least a portion of the package information is received from the server device 212, and an issuance means 216B for issuing target identification information 240A to the server device 212, which identifies the delivered package as a package eligible for compensation when the determination means 216A determines that the delivered package is eligible for compensation.

[0179] According to the delivery system 201 of the fourth embodiment, the residents of the apartment complex M can immediately know that the delivered package is covered by theft compensation after the package is delivered via the server device 212 and the insurance company server 216. Therefore, if the delivered package is stolen, the residents can quickly take action to claim theft compensation. As a result, the reliability of the delivery can be improved.

[0180] Fifth Embodiment Next, a fifth embodiment of the present invention will be described. In the description of the fifth embodiment, the description of the same configuration as the first and fourth embodiments will be simplified or omitted.

[0181] The delivery system according to the fifth embodiment includes one or more server devices (information processing devices) 312, one or more delivery company servers, and one or more user terminals (resident terminals) 318. These devices are capable of communicating with each other via a communication network NT such as the Internet or a telephone line. Although not shown, the delivery system 201 is also capable of communicating with an apartment building M, similar to the delivery system 1 of the first embodiment.

[0182] The configurations of the server device 312, the delivery company server, and the user terminal 318 are similar to the configurations of the server device 212, the delivery company server 214, and the user terminal 218 described in the fourth embodiment.

[0183] --Functional means-- Next, the functional configuration of the server device 312 of the fifth embodiment will be described.

[0184] Fig. 17 is a block diagram showing an example of functional means of the home delivery system according to the fifth embodiment. As shown in Fig. 17, server device 312 includes, as functional means, acquisition means 312A, determination means 312B, issuance means 312C, notification means 312D, and storage means 312E. In addition to these functional means, server device 212 may also include various functional means included in server device 12 of the first embodiment.

[0185] In addition to the functions of the first acquisition means 212A provided in the server device 212 of the fourth embodiment, the acquisition means 312A acquires information about the stolen package from the user terminal 318 if the delivered package is stolen.

[0186] When the determination means 312B receives package information about a delivered package from the delivery company server, it determines whether the delivered package is eligible for compensation. For example, the determination means 316A determines whether the user at the delivery destination of the delivered package has subscribed to theft insurance and whether the content of the theft compensation for the delivered package exceeds the upper limit of the annual compensation amount for the theft insurance subscribed to by the user, based on the insurance subscription information 312E2 described below.

[0187] When the determination means 312B determines that the delivered package is eligible for compensation, the issuing means 312C issues a theft compensation ID.

[0188] When the determination means 312B determines that the delivered package is eligible for compensation, the notification means 312D notifies the user terminal 318 of at least a message that the delivered package is eligible for compensation. For example, the notification means 312D notifies the user terminal 318 of the theft compensation ID (eligible identification information) that identifies the delivered package as eligible for compensation, together with the slip number (package identification information) that identifies the delivered package and a delivery receipt for the delivered package.

[0189] The notification means 312D also transmits to the user terminal 318 a compensation implementation notice (implementation notice) for implementing compensation for the theft of the stolen package.

[0190] The storage unit 312E stores a target baggage table 312E1 in which theft compensation IDs are linked to each slip number. The target baggage table 312E1 is similar to the target baggage table 212E1 described in the fourth embodiment. The storage unit 312E also stores insurance information 312E2 for baggage theft insurance, along with contract information with insurance companies.

[0191] The contract information with the insurance company here refers to contract information regarding theft insurance concluded in advance between the company that manages the server device 312 (hereinafter referred to as the "management company") and the insurance company, such as information regarding an agency contract concluded between the management company and the insurance company. The management company provides theft insurance for packages delivered to residents (users) of apartment complex M on behalf of the insurance company.

[0192] Furthermore, the insurance subscription information 312E2 includes information on each user's insurance subscription, contract details information for the subscribed users, etc. The insurance subscription information for each user is information on the subscription status of the theft insurance provided by the management company for each resident (user) of the housing complex M. The contract details information for the subscribed users is information on the contract details (e.g., annual compensation amount) for users who have subscribed to theft insurance, etc.

[0193] --Processing flow-- Next, the flow of processing executed in the home delivery system according to the fifth embodiment will be described.

[0194] 18 is a flowchart showing the flow of processing executed in the home delivery system according to the fifth embodiment. Note that the content and order of the following processing can be changed as appropriate.

[0195] In this embodiment, the flowchart shown in FIG. 8 in the first embodiment is executed prior to the flowchart shown in FIG.

[0196] (Step SP310) The acquisition means 312A of the server device 312 acquires package information relating to packages delivered to residents of the housing complex M, for example, from the delivery company's server. Then, the process proceeds to step SP312.

[0197] (Step SP312) The determination means 312B of the server device 312 determines whether the parcel that is the subject of the received parcel information is covered by theft compensation. Specifically, the determination means 312B determines, based on the insurance subscription information 312E2 and the like, whether the user at the delivery destination of the parcel has subscribed to theft insurance and whether the theft compensation for the parcel does not exceed the upper limit of the annual compensation amount for the theft insurance subscribed to by the user. If the determination means 312B determines that the parcel is covered by theft compensation, the process proceeds to step SP314. If the determination means 312B determines that the parcel is not covered by theft compensation, the process ends the series of steps shown in FIG. 18.

[0198] (Step SP314) The issuing means 312C of the server device 312 issues a theft compensation ID for the package that is determined to be covered by theft compensation in the processing of step SP312 to the server device 312. Then, the processing proceeds to step SP316.

[0199] (Step SP316) The notification means 312D of the server device 312 notifies the user terminal 218 of the issued theft compensation ID, the slip number of the package that is the subject of compensation for that theft compensation ID, and an image of that package. Then, the process proceeds to step SP318.

[0200] (Step SP318) The user terminal 318 determines whether or not the URL for information input has been acquired. If the user terminal 318 determines that the URL for information input has been acquired, the process proceeds to step SP320. If the user terminal 318 determines that the URL for information input has not been acquired, the process repeats the process of step SP318.

[0201] (Step SP320) The user terminal 318 determines whether the slip number and theft report information have been entered and the "Send Information Button" has been pressed on the website indicated by the information input URL. If the user terminal 318 determines that the slip number and theft report information have been entered and the "Send Information Button" has been pressed, the process proceeds to step SP322. If the user terminal 318 determines that the send information button has not been pressed, the process repeats step SP320.

[0202] (Step SP322) The user terminal 218 transmits the theft compensation ID of the package (stolen package) linked to the slip number input in the processing of step SP320 together with the input theft report information to the server device 212. Then, the processing proceeds to step SP324.

[0203] (Step SP324) The notification means 312D of the server device 312 transmits the theft compensation ID of the stolen package together with a notice of the implementation of the theft compensation to the user terminal 318. Then, the series of processes shown in FIG. 16 ends.

[0204] --Effects of the fifth embodiment-- The server device 312 according to the fifth embodiment is a server device 312 capable of communicating with a user terminal 318 owned by a resident of an apartment complex M, and is equipped with an acquisition means 312A for acquiring package information relating to packages delivered to the resident, a determination means 312B for determining whether the delivered package is eligible for compensation when the package information is received, and a notification means 312D for notifying the user terminal 318 that the delivered package is eligible for compensation when the determination means 312B determines that the package is eligible for compensation.

[0205] With this configuration, the residents of the apartment complex M can immediately know after the package is delivered that it is covered by theft insurance without going through the insurance company's server. Therefore, if the delivered package is stolen, the residents can quickly take action to claim theft insurance. As a result, the reliability of the delivery service can be improved.

[0206] In addition, when the judgment means 312B judges that the delivered parcel is eligible for compensation, the server device 312 is provided with an issuing means 312C that issues a theft compensation ID (eligible identification information) that identifies the delivered parcel as being eligible for compensation for theft, and a notification means 312D notifies the user terminal 318 of the theft compensation ID together with a slip number (parcel identification information) that identifies the delivered parcel and a delivery receipt for the delivered parcel as notification that the parcel is eligible for compensation for theft.

[0207] According to this configuration, the theft compensation ID is issued by the server device 312 instead of the insurance company's server. The owner of the user terminal 218 can instantly obtain the theft compensation ID and detailed information about the package that is the subject of the theft compensation without going through the insurance company's server.

[0208] In addition, if a delivered package is stolen, the acquisition means 312A acquires information about the stolen package from the user terminal 318, and the notification means 312D sends to the user terminal 318 a notification of implementation of theft compensation for the stolen package.

[0209] With this configuration, a resident who owns a user terminal 218 does not need to purchase individual theft insurance for each insurance company, and can immediately receive a notice of the theft compensation if a delivered package is stolen without going through the insurance company's server, thereby improving the reliability of home delivery.

[0210] <Modification> The above-described embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments may be embodied in various other forms, and various omissions, substitutions, and modifications may be made without departing from the spirit of the invention. These embodiments and their modifications are included within the scope and spirit of the invention, and are also included in the scope of the invention and its equivalents as defined in the claims.

[0211] In the above-described embodiments, the user terminal 18 is a smartphone, but the present invention is not limited to this. For example, the user terminal 18 may be an intercom system including a master unit and a slave unit. In this case, the master unit may include a monitor, and the image-containing arrival notice 40 and the image-less arrival notice 42 may be displayed on the monitor.

[0212] In the above embodiments, the server device 12, 112 is configured to determine whether an image of the package has been received after a predetermined time has elapsed since the server device 12, 112 sent the unlock instruction. However, the server device 12, 112 may be configured to notify the user of the arrival notice 40 with image immediately after receiving the image of the package, even if the predetermined time has not elapsed since the server device 12, 112 sent the unlock instruction. In this case, the user can receive the arrival notice 40 with image more quickly.

[0213] In the above embodiments, the identification information and the package identification information are examples in which the package slip number is used. However, the present invention is not limited to this, and the identification information and the package identification information may be any information that can identify the package (such as a service number or an inquiry number).

[0214] In each of the above embodiments, a configuration for unlocking an auto-locking door 10A installed in an apartment building M has been exemplified. However, the present invention is not limited to this, and may be configured to unlock the door 10A in order to deposit a package into a delivery box or the like installed in the apartment building M, for example.

[0215] In the above-described embodiments, one hour is given as an example of the predetermined time, but the predetermined time is not limited to this. Note that the upper limit of the predetermined time (for example, 24 hours) may be set in advance.

[0216] In the above-described embodiments, the delivery system 1 includes a door control device 10. However, the delivery system 1 may also be a system that does not include a door control device 10 and is applicable when a package is delivered to an apartment building M that does not have an auto-lock door 10A. In this case, the receiving unit 12C, 112C may periodically receive, at a predetermined interval, location information of the delivery company terminal 16 delivering the package to the apartment building M. In this case, the notification unit 12D, 112D may notify the user of an arrival notification with an image if the image of the package is received after confirming that the location information of the delivery company terminal 16 matches the destination address of the package. In this case, the notification unit 12D, 112D may notify the user of an arrival notification without an image 42 if the image of the package has not been received after a predetermined time has elapsed since confirming that the location information of the delivery company terminal 16 matches the destination address of the package.

[0217] According to the above configuration, when a package is delivered to an apartment building M that has a door 10A that is not an auto-lock type, even if an image of the package is not captured or transmitted by the delivery company terminal 16, the user can know that the package has been delivered. This increases the reliability of the delivery service.

[0218] In the fourth embodiment, theft compensation is exemplified as an example of the compensation subject for luggage. However, for example, compensation for disasters such as fire may also be used as the compensation subject for luggage.

[0219] In the above fourth embodiment, a configuration has been exemplified in which the theft compensation ID is notified to an application of the user terminal 218 provided by the server device 212. However, the theft compensation ID may also be notified to an application of the user terminal 218 provided by each delivery company.

[0220] In the fourth embodiment, an example was shown in which the parcel was delivered to a location other than the parcel, but it may be a non-face-to-face delivery other than a delivery to a location other than the parcel. In this case, the delivery location ID included in the parcel information may be information for identifying the location to which the parcel is delivered.

[0221] In the above-described fourth embodiment, the insurance company server 216 issues the object identification information 240A for identifying that the delivered package is an object to be compensated. However, the insurance company server 216 may be configured to issue the object identification information 240A by an information processing device other than the insurance company server 216.

[0222] In the fourth and fifth embodiments described above, the notification means 212D, 312D are configured to notify an image of the delivered package as proof of delivery of the package. However, the notification means 212D, 312D may be configured to notify the time when the instruction to unlock the door 10A of the apartment building M was sent as proof of delivery of the delivered package, or may be configured to notify other information that can prove that the package has been delivered.

[0223] In the above fourth and fifth embodiments, a configuration has been exemplified in which the delivery company server 214 notifies the user terminal 218, 318 of the URL for information input. However, a configuration in which the server device 212, 312 notifies the user terminal 218, 318 of the URL for information input, or a configuration in which another information processing device notifies the user terminal 218, 318 of the URL for information input, may also be used.

[0224] Some or all of the above embodiments can be described as, but are not limited to, the following supplementary notes.

[0225] (Appendix 1) A door control device that controls locking and unlocking of doors installed in an apartment building and an information processing device that can communicate with a contractor server, an acquisition means for acquiring information about the package including identification information of the package delivered to the destination address; an unlocking means for transmitting an unlocking instruction including the identification information to the door control device; a receiving means for receiving from the agent server an image of the package taken at the destination address inside the door that is unlocked in response to the unlocking instruction, together with the identification information; a receiving means for receiving a report of the theft of the imaged package from the consignee; a transmitting means for transmitting information about the package identified by the identification information to the agent server together with an image of the package when the theft report is received; An information processing device comprising:

[0226] (Appendix 2) A door control device that controls locking and unlocking of doors installed in an apartment building and an information processing device that can communicate with a contractor server, An acquisition means for acquiring identification information of a package delivered to a destination address; an unlocking means for transmitting an unlocking instruction including the identification information to the door control device; a receiving means for receiving from the agent server an image of the package taken at the destination address inside the door that is unlocked in response to the unlocking instruction, together with the identification information; A determination means for analyzing the received image of the package using AI and determining the authenticity of the package based on information about the analysis result of the analyzed image of the package and information about the package identified by the identification information; An information processing device comprising: [Explanation of symbols]

[0227] 12, 112, 212, 312: Server device, 12A: First acquisition means, 12D, 112D, 212D, 312D: Notification means, 18, 218, 318: User terminal, 212B: Transmission means, 212C: Second acquisition means, 216: Insurance provider server, M: Apartment complex

Claims

1. An information processing device capable of communicating with a resident terminal owned by a resident of an apartment building and a contractor server, a first acquisition means for acquiring package information relating to packages delivered to the resident; a transmitting means for transmitting at least a part of the acquired package information to the agent server; a second acquiring means for acquiring, from the provider server, a notification that a parcel determined to be eligible for compensation among the parcels delivered to the customer is eligible for compensation; a notification means for notifying the resident terminal of at least the acquired message before the occurrence of the event for which compensation is required; An information processing device comprising:

2. The transmitting means transmits first information to the provider server, the first information including package identification information for identifying the delivered package and specific information for specifying a delivery destination of the delivered package. The information processing device according to claim 1 .

3. The transmission means hashes at least the specific information and transmits the hashed information to the provider server. The information processing device according to claim 2 .

4. The second acquisition means acquires, as the contact information, target identification information for identifying that the delivered package is a package eligible for compensation from the provider server. The information processing device according to claim 1 .

5. The notification means notifies the resident terminal of package identification information that identifies the delivered package and a delivery certificate for the delivered package together with the contact information. The information processing device according to claim 1 .

6. When the vendor server is the first vendor server, the second acquisition means acquires information about the stolen package from the resident terminal when the delivered package is stolen; The transmission means transmits at least information regarding the stolen package to the first business server, and transmits to the resident terminal a notice of implementation of theft compensation for the stolen package. The information processing device according to any one of claims 1 to 5.

7. The transmitting means transmits second information to the first business server as information regarding the stolen parcel, the second information including at least target identification information that identifies the stolen parcel as a parcel eligible for compensation, the theft report information, and resident information regarding the resident to whom the stolen parcel was delivered. The information processing device according to claim 6 .

8. An information processing device capable of communicating with a resident terminal owned by a resident of an apartment building, an acquisition means for acquiring package information relating to packages delivered to the resident; a determination means for determining whether the delivered package is eligible for compensation when the package information is received; a notification means for notifying the resident terminal, when the determination means determines that the parcel is eligible for compensation, that at least the delivered parcel is eligible for compensation before the occurrence of the event eligible for compensation; An information processing device comprising:

9. an issuing means for issuing target identification information for identifying the delivered parcel as a parcel eligible for compensation when the determining means determines that the parcel is eligible for compensation; The notification means notifies the resident terminal of the object identification information as the contact information together with package identification information that identifies the delivered package and a delivery certificate for the delivered package. The information processing device according to claim 8 .

10. When the delivered parcel is stolen, the acquisition means acquires information about the stolen parcel from the resident terminal; The notification means transmits to the resident terminal a notice of implementation of theft compensation for the stolen luggage. The information processing device according to claim 8 or 9.

11. A delivery system including an information processing device capable of communicating with a resident terminal owned by a resident of an apartment building, and a vendor server capable of communicating with the information processing device, The information processing device includes: a first acquisition means for acquiring package information relating to packages delivered to the resident; a transmitting means for transmitting at least a part of the acquired package information to the agent server; a second acquiring means for acquiring, from the provider server, a notification that a parcel determined to be eligible for compensation among the parcels delivered to the customer is eligible for compensation; a notification means for notifying the resident terminal of at least the acquired message before the occurrence of the event for which compensation is required; Equipped with The vendor server: a determination means for determining whether the delivered package is eligible for compensation when at least a portion of the package information is received from the information processing device; an issuing means for issuing, to the information processing device, target identification information for identifying that the delivered parcel is a parcel eligible for compensation when the determining means determines that the parcel is eligible for compensation; Equipped with Delivery system.

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