Cleaning management system and program

Abstract

To provide a cleaning management system and program, capable of improving cleaning work duties in a hospital.SOLUTION: A cleaning management system 10 includes: a storage part for storing cleaning area data 16 illustrating a cleaning area cleaned by a cleaning worker; and a storage part for storing work instruction data 18 for instructing cleaning work in the cleaning area of the cleaning area data, where the cleaning management system prompts the input of the work instruction data 18 or reads the work instruction data 18 from an electronic chart 26 to store the inputted or read work instruction data 18 in the storage part, outputs the cleaning area data 16, and outputs the work-instruction data 18 stored in the storage part for storing the work-instruction data 18 to the figure of the outputted cleaning area. This can smoothly advance cleaning in a hospital since it is unnecessary that a hospital side person in charge writes the contents of work instruction on a sheet to present the cleaning worker.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a cleaning management system and program that improves the cleaning work in hospitals, such as hospital rooms. [Background technology]

[0002] When cleaning within a hospital, it is important for the cleaning manager (the person contracted to do the cleaning) and the cleaning staff to keep in close contact with the hospital staff (ward clerks or nursing assistants) to receive instructions for the cleaning work and report when the cleaning is complete. Instructions from the hospital staff and reports from the cleaning staff are mutually completed on forms and presented, or communicated via PHS. However, when they were unable to make contact, the hospital staff would search for the cleaning staff, and the cleaning manager or cleaning staff would search for the hospital staff and contact them, which created a problem whereby both parties could not carry out their work smoothly.

[0003] Currently, there are provided accommodation facility management systems and management methods for managing rooms (guest rooms) in facilities that provide lodging, such as hotels, inns, and hospitals (for example, Patent Document 1). [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 7051147 Summary of the Invention [Problem to be solved by the invention]

[0005] The management system of Patent Document 1 is a management system that can access a floor database containing the room layout of a lodging facility and a cleaning staff team database containing work information of the cleaning staff team of the lodging facility, and has: a first interface that acquires, in real time via a network, images of the surfaces of existing room indicators placed in areas where cleaning management or linens are stored at the lodging facility; a cleaning management unit that plans a cleaning schedule by referring to the floor database and the cleaning staff team database based on information obtained by analyzing the acquired images of the surfaces of the existing room indicators; and a second interface that transmits information about the planned cleaning schedule via a network to the terminal of the cleaning staff team during or after cleaning is completed, and the second interface includes a function to send the acquired images of the surfaces of the existing room indicators. This management system captures images of existing room indicator panels using a web camera or similar device, acquires and analyzes the images in real time via the Internet or other computer networks, digitizes the information displayed on the room indicators in a cloud-based system, and distributes information about cleaning schedules based on that information to cleaning staff teams, thereby improving the efficiency of cleaning work at the accommodation facility.

[0006] However, the management system of Patent Document 1 uses images of the surface of an existing room indicator installed in the area where cleaning management or linen is stored at accommodation facilities, so in facilities where room indicators are not installed, it may not be possible to improve the efficiency of work such as cleaning at accommodation facilities.

[0007] The present invention is intended to solve the above-mentioned problems, and aims to provide a cleaning management system and program that improves the cleaning work within a hospital. [Means for solving the problem]

[0008] The cleaning management system of the present invention includes a storage unit for cleaning area data illustrating cleaning areas where cleaning personnel are to clean, and a storage unit for work instruction data instructing cleaning work for the cleaning areas of the cleaning area data, Prompts for input of work instruction data or reads work instruction data from the electronic medical record, and inputs or reads the data. Work instruction data The work instruction data is stored in the storage unit, the cleaning area data is output, and the work instruction data stored in the storage unit is output to the output cleaning area diagram. death, The system includes a storage unit for cleaning worker data that identifies cleaning workers, and a storage unit for facility zoning data that divides areas into areas contaminated with infectious disease pathogens and areas that are not contaminated. If a cleaning worker attempts to enter an area that is not contaminated after cleaning a contaminated area, an alert is output to warn the worker about the order of work. It is designed to

[0009] In addition, when the cleaning of a cleaning area is completed and the work instruction data for the cleaning area is deleted by the cleaning worker, the work instruction data stored in the work instruction data memory unit is output after the work instruction data is deleted.

[0011] The cleaning management program of the present invention is a program for managing a computer that includes cleaning area data illustrating a cleaning area where a cleaning worker is to clean and work instruction data that instructs cleaning work for the cleaning area of ​​the cleaning area data. The method includes the steps of: prompting the user to input work instruction data or reading the work instruction data from the electronic medical record; saving the input or read work instruction data; outputting cleaning area data; and outputting the work instruction data stored in the storage unit for the work instruction data to the output diagram of the cleaning area. 、 The method includes providing cleaning worker data for identifying cleaning workers and facility zoning data for dividing the facility into areas contaminated with at least infectious disease pathogens and uncontaminated areas, and executing a step of outputting an alert to warn the cleaning worker about the order of work when the cleaning worker is about to enter an uncontaminated area after cleaning a contaminated area. It is designed to allow this.

[0012] In addition, when the work instruction data for a cleaning area is deleted by a cleaning worker upon completion of cleaning of the cleaning area, the computer is configured to execute a step of outputting the work instruction data stored in the work instruction data memory unit after the work instruction data is deleted. [Effects of the Invention]

[0014] The cleaning management system and program of the present invention allows hospital staff to receive instructions for cleaning work and perform cleaning in accordance with those instructions. The cleaning details are displayed on a terminal screen, and the display is shared between the hospital staff (ward clerks or nursing assistants) and the cleaning staff. This eliminates the need for hospital staff to write the details of the work instructions on paper and present them to the cleaning staff. The progress of the cleaning is also displayed on the terminal screen, and this information is shared between the hospital staff and the cleaning personnel. This eliminates the need for hospital staff to visit the cleaning area in person or check the progress by PHS. This means that they can maintain close contact with the hospital staff and work together smoothly. In addition, the terminal display can display an alert for zoning cleaning (the incorrect order of cleaning work, moving from infected areas to clean areas or general areas), which can help prevent infection during in-hospital cleaning. [Brief explanation of the drawings]

[0015] [Figure 1] 1 is a diagram illustrating a cleaning management system of the present invention. [Figure 2] FIG. 2 is a flow diagram of a cleaning management program of the present invention. [Figure 3] FIG. 3 is a diagram showing a work instruction input screen displayed on the display of the terminal in step 1 of FIG. 2. [Figure 4] FIG. 3 is a diagram showing a daily work management screen displayed on the display of the terminal in step 4 of FIG. 2. [Figure 5] 3 is a diagram showing a cleaning staff input screen displayed on the display of the terminal in step 5 of FIG. 2. FIG. [Figure 6] FIG. 2 is a diagram showing an example of cleaning staff data of the cleaning management system of FIG. 1. [Figure 7] 5 is a diagram showing one cleaning area data (room No. 401) displayed on the daily work management screen of FIG. 4. FIG. [Figure 8]FIG. 2 is a diagram showing an example of facility zoning data of the cleaning management system of FIG. DETAILED DESCRIPTION OF THE INVENTION

[0016] The present invention is intended to facilitate smooth in-hospital cleaning operations. [Example]

[0017] The cleaning management system of the present invention will be described with reference to the drawings. Fig. 1 is a diagram showing the cleaning management system of the present invention. Fig. 2 is a flow diagram of the cleaning management program of the present invention. Fig. 3 is a diagram showing the work instruction input screen displayed on the terminal display in step 1 of Fig. 2. Fig. 4 is a diagram showing the daily work management screen displayed on the terminal display in step 4 of Fig. 2. The cleaning management system of the present invention is a computer 10 and a program 10a that provide information to support cleaning within the hospital in response to requests from hospital personnel (ward clerks or nursing assistants) and cleaning staff (FIG. 1). The cleaning management system 10 in Figure 1 is a system that can be used on the Internet and is accessible by hospital staff, cleaning staff, and cleaning managers, providing them with information to support in-hospital cleaning.

[0018] In FIG. 1, a cleaning management system 10 (server) is connected via the Internet 12 to user terminals 14 (clients) of hospital staff, cleaning personnel, and cleaning managers. The user terminal 14 includes an input means 14a (keyboard, touch panel) for inputting information for accessing the cleaning management system 10, and an output means 14b for displaying data and information output from the cleaning management system 10 (server) on the display screen of the user terminal 14. For example, the user terminal 14 is a computer equipped with the input means 14a and the output means 14b, such as a PC (personal computer), a smartphone, or a tablet terminal.

[0019] The cleaning management system 10 (server) is equipped with an input means for inputting data in a format suitable for a computer, and an output means for outputting data in a form that can be understood by hospital staff, cleaning personnel, and cleaning managers on the output means 14b of the user terminal 14. In addition, in addition to the web system that can be used on the Internet 12, methods of introducing the cleaning management system 10 (server) include installing the cleaning management system 10 on a user terminal 14, or installing the system 10 on a network to which the user terminal 14 is connected.

[0020] The cleaning management system 10 (computer) has a memory unit for cleaning area data 16, a memory unit for work instruction data 18, a memory unit for usage status data 20, a memory unit for option data 22, and a memory unit for special note data 24. The electronic medical record 26 holds data such as the work instruction data 18, usage status data 20, option data 22, and special note data 24, and is assumed to hold at least the work instruction data 18. The cleaning management system 10 can read the various data 18, 20, 22, and 24 held by the electronic medical record 18 and store them in the memory unit for the various data. The cleaning management system 10 in FIG. 1 can search, store, and update information related to hospital cleaning, such as cleaning area data 16 and work instruction data 18.

[0021] The cleaning area data 16 is a diagram of cleaning areas (rooms such as patient rooms and toilets). The daily work management screen of FIG. 4 displays cleaning area data 16 representing rooms on "Building C, 4th floor" of the hospital. For example, rooms to be cleaned, such as patient room numbers "401" to "410," "pharmacy room," "forest lounge," "hair washing room," "laundry room," "toilet," and "septic room," are displayed as a diagram (image) with square frames.

[0022] The work instruction data 18 instructs cleaning work for the cleaning area of ​​the cleaning area data. The work instruction data 18 can be input (selected) from the work instruction input screen of FIG. 3. The work instruction input screen of FIG. 3 shows examples of work instruction data 18 for "sun," "circle," "water," and "sky" as "work instructions." The input work instruction data 18 is saved (accumulated) in the memory unit for the work instruction data 18. The work instruction data 18 "Day" shown as an example on the work instruction input screen in Figure 3 is an instruction for daily cleaning, which involves regular cleaning of a patient's hospital room. "Circle" is an instruction for discharge cleaning, which involves changing the sheets and wiping down the room, including the TV. "Water" is an instruction for discharge cleaning, which involves cleaning the sink, toilet, shower room, and other areas in the patient's room where water is present. "Empty" is an instruction for a vacant room check, which involves checking whether the clean vacant room (room) is dirty after cleaning.

[0023] The usage status data 20 indicates the usage status of a room. The usage status data 20 can be input (selected) from the work instruction input screen of FIG. 3. The work instruction input screen of FIG. 3 shows examples of the usage status data 20 as "status" such as "present," "left," "moved," and "vacant." The input usage status data 20 is saved (accumulated) in the storage unit for the usage status data 20. The usage status data 20 "Occupied" shown as an example on the work instruction input screen in Figure 3 represents a room (occupied) where a patient is currently hospitalized and is not scheduled to be discharged on the day of cleaning. "Discharged" represents a room where a patient is scheduled to be discharged on the day. "Moved" represents a room where the patient will be moved within the same floor or to another floor. "Vacant" represents a room that is vacant. It should be noted that on the work instruction input screen of FIG. 3, the input of "status" (usage status data 20) and "work instruction" (work instruction data 18) are linked. For example, when "present" is selected in the usage status data 20, "day" in the work instruction data 18 is selected in linkage. When "retiring" is selected, "environment" and "water" are selected in linkage. When "empty" is selected, "empty" is selected in linkage. This allows the work instruction data 18 to be input smoothly. The linked input may be canceled and the work instruction data 18 may be input (selected).

[0024] The optional data 22 represents instructions and contact information other than the work instruction data 18. The optional data 22 can be input (selected) from the work instruction input screen of Fig. 3. The work instruction input screen of Fig. 3 shows the optional data 22 of "fabric" and "feel" as examples of "options". The input optional data 22 is saved (accumulated) in the memory unit of the optional data 22. Option data 22 "Cloth" shown as an example on the work instruction input screen in Figure 3 is an instruction to change the futon in the event of discharge after death. "Sensation" is a notification that the room is an infected room, as cleaning methods are different for rooms infected with influenza or norovirus. The highlight option data 22 "urgent" shown as an example on the work instruction input screen in Fig. 3 is used when work needs to be done urgently. "Proposed" indicates that the room has already been booked for admission. In FIG. 3, data marked with a "●" or a "■" (parts indicated by black symbols) are data that will be saved (accumulated) in the storage unit for each data when the input content is confirmed.

[0025] The special note data 24 is information that requires advance notification to the cleaning staff. The special note data 24 can be entered by entering text or by selecting a fixed phrase from the work instruction input screen of FIG. 3. The work instruction input screen of FIG. 3 shows examples of special note data 24 such as "hospitalization after discharge," "hospitalization," and "sofa inspection" as "special note." Other possible special note data 24 include "PM operation" and "chemo." The entered special note data 24 is saved (accumulated) in the memory of the usage status data 20.

[0026] In the cleaning management system 10 (computer), the various data 18, 20, 22, and 24 (step 1 in FIG. 2) input (selected) via the work instruction input screen of FIG. 3 are saved (accumulated) in the storage unit for each data (step 3). Also, when the various data 18, 20, 22, and 24 are read from the electronic medical record 26 (step 2 in FIG. 2), they are saved (accumulated) in the storage unit for each data (step 3 in FIG. 2). When the data are read from the electronic medical record 26 (step 2 in FIG. 2), the manual input work of inputting via the work instruction input screen of FIG. 3 (step 1 in FIG. 2) can be omitted.

[0027] As described above, the cleaning management system 10 (computer) prompts the user to input work instruction data 18 (step 1 in FIG. 2) or reads the work instruction data 18 from the electronic medical record (step 2 in FIG. 2), and stores the input or read work instruction data 18 in a memory unit (step 3 in FIG. 2).Then, the cleaning area data 16 is output, and the work instruction data 18 stored in the memory unit for the work instruction data 18 is output to the output diagram of the cleaning area (step 4 in FIG. 2). The display 14b of the terminal 14 displays the work instruction data 18 for each cleaning area data 16 (Fig. 4), allowing the cleaning staff to receive instructions for cleaning the hospital and perform the cleaning in accordance with those instructions. The instructions can also be shared with the hospital staff (ward clerks or nursing assistants). This eliminates the need for the hospital staff to write down the work instructions on paper and present them to the cleaning staff, allowing for smoother cleaning of the hospital.

[0028] Next, the cleaning completion report to the hospital staff and cleaning manager will be explained with reference to Figures 1, 2, 5 to 7. Figure 5 shows the cleaning staff input screen displayed on the terminal display in step 5 of Figure 2. Figure (a) is the screen displayed when the diagram of room number "401" (cleaning area data 16) in Figure 4 is tapped. Figure (b) is the screen displayed when the "Enter Room" button in Figure (a) is selected. Figure (c) is the image displayed when the "Update Mode ON" button in Figure (b) is selected. Figure 6 shows an example of cleaning staff data in the cleaning management system of Figure 1. Figure 7 shows one cleaning area data (room No. 401) displayed on the daily work management screen of Figure 4. Figure (a) is the screen displaying the data entered on the input screen of Figure 3, and Figure (b) is the screen displayed after processing of step 6 of Figure 2. When the cleaning area data 16 and the diagram (image) of room (room number) "401" displayed on the display 14b of the cleaning staff terminal 14 are tapped, a cleaning staff input screen 28 is displayed on the display 14b of the cleaning staff terminal 14 (FIG. 5(a), step 5 in FIG. 2). The cleaning staff input screen 28 in FIG. 5(a) displays work instruction data 18, usage status data 20, option data 22, and special note data 24 for room number "401" that are stored in the memory unit of the cleaning management system 10. For the work instruction data 18, a table 28a is displayed, with columns for "Instructions" and "Implementation." In the "Instructions" column, a "■" mark is displayed next to the items "Environment" and "Water." The "Implementation" column is left blank. In FIG. 5, the mark "■" (parts indicated by black symbols) indicates that the data is saved (stored) in the storage section for the work data 18 or the storage section for the option data 22.

[0029] When cleaning staff member "Tanaka XX" who will be cleaning room number "401" selects (tap) the "Enter" button in Figure 5(a), "Currently in the room: Tanaka XX" is displayed on the cleaning staff member input screen 28 (Figure 5(b)). The cleaning management system 10 is provided with a storage unit for cleaning staff data 30 (FIGS. 1 and 6). The cleaning staff data 30 in FIG. 6 is composed of the name of the cleaning staff "Tanaka XX," the ID of the device used (or the identification number of the cleaning staff "Tanaka XX"), etc. When the "Enter" button in FIG. 5(a) is selected (tapped), data such as the "Date of Implementation" (date of entry and cleaning), the number of the "room" entered, and the time of entry and exit are stored as cleaning staff data 30 (FIG. 6).

[0030] In addition, cleaning completion buttons 28b are provided for the "Circulation" and "Water" items in the "Implementation" column of table 28a. After cleaning in accordance with the work instruction data 18 for "Circulation" and "Water," cleaning worker "Tanaka XX" selects (tap) the cleaning completion buttons 28b for "Circulation" and "Water," and selects (tap) the "Update Mode ON" button 28c on the cleaning worker input screen 28 (FIG. 5(b)). By selecting (tapping) buttons 28b and 28c, the "Not yet performed" display on the cleaning worker input screen 28 in FIG. 5(b) changes to a "Cleaned" display, and a "■" mark is also displayed in the "Circulation" and "Water" items in the "Implementation" column (FIG. 5(c)). Note that in FIG. 5(c), the "■" mark displayed in the "Circulation" and "Water" items in the "Implementation" column indicates that the cleaning work has been completed. The cleaning worker "Tanaka XX" checks that the "■" mark is displayed in all of the "Circulation" and "Water" items in the "Instructions" and "Implementation" columns of Table 28a in Figure 5(c), and then leaves room number "401" after completing the cleaning work. In this embodiment, the exit time in FIG. 6 is the time when the cleaning staff input screen 28 in FIG. 5(c) is displayed, but is not limited to this.

[0031] On the cleaning staff input screen 28 in Figure 5(b), the cleaning staff selects (tap) the cleaning completion buttons 28b for "Circle" and "Water" and selects (tap) the "Update mode ON" button 28c, which is an operation to delete the work instruction data 18 for room number "401", and executes the processing of step 6 in Figure 2. After the work instruction data 18 for room number "401" is deleted, the work instruction data 18 for room number "401" is no longer stored in the memory of work instruction data 18. Since the cleaning management system 10 (computer) always or as needed displays the data stored in the memory of work instruction data 18 (step 4 in FIG. 2, FIG. 4), the cleaning area data 16 for room number "401" on the daily work management screen in FIG. 4 (FIG. 7(a)) is displayed as cleaning area data 16 with the work instruction data 18 deleted after the data deletion (FIG. 7(b)). When the hospital staff and cleaning manager confirm that the work instruction data 18 is not displayed in the cleaning area data 16 for room number "401" on the daily work management screen in Figure 4, they can see that the cleaning work for the work instruction data 18 "Circle" and "Water" for room number "401" has been completed. This eliminates the need for hospital staff to personally visit the cleaning area (patient room number "401") or check the progress of cleaning by PHS, as was previously the case. This allows hospital staff and cleaning workers to maintain close contact and perform their work smoothly. The process of step 6 in FIG. 2 may be performed by simply selecting (tapping) the cleaning completion button 28b.

[0032] Next, the implementation of zoning cleaning, in which areas are divided into areas contaminated with infectious disease pathogens (contaminated areas) and areas not contaminated (clean areas) to prevent infection, and cleaning is carried out according to these divisions, will be explained with reference to Figures 1, 2 and 8. Figure 8 is a diagram showing an example of facility zoning data for the cleaning management system of Figure 1. The cleaning management system 10 of FIG. 1 is provided with a storage unit for facility zoning data 32. The facility zoning data 32 is divided into three areas: clean area, general area, and contaminated area, and cleaning area data 16 corresponding to each area is stored (FIG. 8). The cleaning area data 16 for each area is color-coded: blue (clean area), yellow (general area), and red (contaminated area) (FIG. 8). For example, the cleaning area data 16 for the contaminated areas "toilet" and "septic room" is displayed in red on the daily work management screen of FIG. 4 (not shown). When cleaning rooms in cleaning area data 16, which are color-coded blue, yellow, and red, cleaning staff are assumed to understand that cleaning procedures require them to enter the blue room first, then the yellow room, and then the red room. When the cleaning staff completes cleaning the "toilet" (cleaning area data 16 for contaminated areas, shown in red) and leaves the room, and taps the cleaning area data 16 for "laundry" (cleaning area 16 for general areas, shown in yellow), the cleaning management system 10 (computer) determines that the order of tasks is incorrect (step 7 in Figure 2), and an alert (a warning or caution message sent by the cleaning management system 10) stating "The order of tasks is incorrect. Please select the room to clean again" is displayed on the display 14b of the terminal 14 used by the cleaning staff (step 8 in Figure 2). This prevents hospital infections caused by cleaning. When an alert is displayed on the display 14b of the terminal 14, the cleaning staff input screen 28 of FIG. 5 is not displayed.

[0033] The present invention is a cleaning management system and program that can be implemented in accommodation facilities such as hotels and facilities that perform daily and regular cleaning, in addition to the medical facilities exemplified in this embodiment. [Explanation of symbols]

[0034] 10 Cleaning Management System 10a Cleaning Management Program 16 Cleaning Area Data 18 Work instruction data 26 Electronic Medical Records 30 Cleaning worker data 32 Facility Zoning Data

Claims

1. The cleaning system includes a storage unit for cleaning area data illustrating a cleaning area where a cleaning worker is to clean, and a storage unit for work instruction data instructing cleaning work for the cleaning area of ​​the cleaning area data, Prompts for input of work instruction data or reads work instruction data from the electronic medical record, stores the input or read work instruction data in a work instruction data storage unit, outputs cleaning area data, and also outputs the work instruction data stored in the work instruction data storage unit to the output cleaning area diagram, A cleaning management system that includes a storage unit for cleaning worker data that identifies cleaning workers and a storage unit for facility zoning data that divides areas into areas contaminated with at least infectious disease pathogens and uncontaminated areas, and that outputs an alert to warn cleaning workers about the order of work when they are about to enter an uncontaminated area after cleaning a contaminated area.

2. A cleaning management system as described in claim 1, characterized in that when work instruction data for a cleaning area by a cleaning worker is deleted upon completion of cleaning of the cleaning area, the work instruction data stored in the work instruction data memory unit after the work instruction data is deleted is output.

3. A computer having cleaning area data illustrating a cleaning area where a cleaning worker will clean and work instruction data instructing cleaning work for the cleaning area of ​​the cleaning area data, Execute a step of prompting the input of work instruction data or a step of reading the work instruction data from the electronic medical record, a step of saving the input or read work instruction data, a step of outputting cleaning area data, and a step of outputting the work instruction data saved in the memory unit for the work instruction data on the output diagram of the cleaning area, A cleaning management program that provides cleaning worker data that identifies cleaning workers and facility zoning data that divides areas into at least areas contaminated with infectious disease pathogens and uncontaminated areas, and executes a step of outputting an alert to warn about the order of work when a cleaning worker is about to enter an uncontaminated area after cleaning a contaminated area.

4. The cleaning management program of claim 3, characterized in that when work instruction data for a cleaning area by a cleaning worker is deleted upon completion of cleaning of the cleaning area, the program executes a step of outputting the work instruction data stored in the work instruction data memory unit after the work instruction data is deleted.

Images