Facility management device, facility management system, facility management method, and facility management program

Abstract

In the past, high satisfaction levels for customer needs were set uniformly, and maintenance and renewal times were determined when performance fell below that level. This was without taking into account the fact that different buildings and customers have different needs that need to be taken into account when determining maintenance and renewal times. [Solution] The equipment management device has an equipment needs score creation unit that creates an equipment needs score that quantifies the necessity of equipment-based setting items for each building based on at least one of the building attributes, the customer attributes of the customer who owns or manages the building, and the equipment attributes of the equipment installed in the building, and a maintenance plan creation unit that creates an equipment maintenance plan based on the equipment needs score.

Description

[Technical Field]

[0001] The present disclosure relates to an equipment management device, an equipment management system, an equipment management method, and an equipment management program for managing equipment installed in a building. [Background technology]

[0002] Elevators, air conditioning equipment, and other facilities installed in buildings require regular and irregular maintenance.

[0003] In Patent Document 1, data collection devices such as various sensors and terminal devices are attached to machinery and equipment. The operating status of the machinery and equipment is monitored at a management center via a communication network, and remote maintenance is performed. Information related to the state of the machinery and equipment and its maintenance history is also stored in a database. Then, based on this information, function curves corresponding to high levels of customer satisfaction and function curves corresponding to societal needs, the timing of regular maintenance and renewal is determined. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2001-357112 Summary of the Invention [Problem to be solved by the invention]

[0005] The technology in Patent Document 1 sets a uniform high level of customer satisfaction and determines the timing of maintenance and renovation when performance falls below that level. However, in actual building management, the factors that should be emphasized vary greatly depending on the building's use and the customer's industry. For example, in medical facilities, equipment availability is of paramount importance and even slight downtime cannot be tolerated, while in office buildings, economy and comfort are often prioritized. Furthermore, environmentally conscious companies prioritize energy-saving performance, while luxury hotels prioritize user comfort. As such, conventional technology does not take into account the different needs that should be considered depending on the building and customer. As a result, excessive maintenance or overlooking necessary maintenance can occur, leading to increased costs and sudden equipment failures.

[0006] This disclosure has been made to solve the above-mentioned problems. The objective is to understand the differences in needs that must be taken into consideration depending on the customer, building, facility, etc., and to provide a facility management device that can present appropriate maintenance plans and control parameters. This will enable the provision of maintenance services optimized for each building and customer, and the efficient operation of facilities. [Means for solving the problem]

[0007] The facility management device of the present disclosure includes: The system includes a building attribute needs score table in which needs scores, which quantify the necessity for setting items, are set for each building attribute; a customer attribute needs score table in which needs scores are set for each customer attribute of customers who may own or manage a building; an equipment attribute needs score table in which needs scores are set for each equipment attribute of equipment that may be installed in a building; an input unit that receives input of customer attributes, building attributes, and equipment attributes of a building; an equipment needs score creation unit that extracts the needs scores of the input customer attributes from the customer attribute needs score table, extracts the needs scores of the input building attributes from the building attribute needs score table, extracts the needs scores of the input equipment attributes from the equipment attribute needs score table, and creates equipment needs scores based on the equipment of the building; a maintenance plan creation unit that creates a maintenance plan for equipment based on the equipment needs scores; and an output unit that outputs the maintenance plan. The facility management device of the present disclosure also includes a building attribute needs score table in which needs scores that quantify the necessity for setting items are defined for each building attribute, a customer attribute needs score table in which needs scores are defined for each customer attribute of customers who may own or manage a building, a facility attribute needs score table in which needs scores are defined for each facility attribute of equipment that may be installed in a building, an input unit that receives input of building customer attributes, building attributes, and facility attributes, an facility needs score creation unit that extracts the needs scores of the input customer attributes from the customer attribute needs score table, extracts the needs scores of the input building attributes from the building attribute needs score table, extracts the needs scores of the input facility attributes from the facility attribute needs score table, and creates facility needs scores based on the facility of the building, an facility control parameter creation unit that creates control parameters for the facility based on the equipment needs scores, and an output unit that outputs the control parameters. It has. [Effects of the Invention]

[0008] This disclosure makes it possible to present optimal equipment maintenance plans and control parameters according to customers, buildings, facilities, etc. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a block diagram showing a schematic configuration of a facility management system according to a first embodiment. [Figure 2] FIG. 10 is a diagram illustrating a data format of a customer attribute needs score table. [Figure 3]FIG. 10 is a diagram showing the data format of a building attribute needs score table. [Figure 4] FIG. 10 is a diagram illustrating a data format of a facility attribute needs score table. [Figure 5] 10 is a flowchart for creating a maintenance plan and equipment control parameters. [Figure 6] This is the needs score read from the needs score table. [Figure 7] FIG. 10 is a diagram showing a data format of an equipment needs score stored in an equipment needs score table. [Figure 8] 10 is a flowchart illustrating manual correction of facility needs scores. [Figure 9] 10 is a flowchart for automatically correcting equipment needs scores. [Figure 10] FIG. 2 illustrates an example of hardware resources of an equipment management device. [Figure 11] FIG. 10 is a diagram illustrating another example of hardware resources of the equipment management device. [Figure 12] FIG. 10 is a block diagram showing a schematic configuration of a facility management system according to a second embodiment. [Figure 13] FIG. 11 is a block diagram showing a schematic configuration of a facility management system according to a third embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0010] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present disclosure will be described with reference to the accompanying drawings. In the drawings, the same or corresponding parts are designated by the same reference numerals, and redundant explanations will be appropriately simplified or omitted.

[0011] Embodiment 1 1 is a block diagram showing a schematic configuration of an equipment management system according to embodiment 1. The equipment management system 100 is mainly composed of an equipment management device 1, an input device 101, an output device 102, a mobile terminal 103, and a microphone 104.

[0012] The equipment management device 1 has a needs score table 2, an input unit 3, an equipment needs score creation unit 4, an equipment needs score table 5, a maintenance plan creation unit 6, an equipment control parameter creation unit 7, an output unit 8, a communication unit 9, a voice input unit 10, an automatic score correction unit 11, a manual score correction unit 12, and an equipment needs score history unit 13.

[0013] The needs score table 2 is made up of a customer attribute needs score table 21, a building attribute needs score table 22, and a facility attribute needs score table 23.

[0014] FIG. 2 is a diagram showing the data format of the customer attribute needs score table 21. In the customer attribute needs score table 21, customer attributes 211 and needs 212 are presented as a matrix. In FIG. 2, the customer attribute 211 is the business scale of the building owner or manager. Here, there are three categories: large companies and large organizations 211a, small and medium-sized enterprises and small- to medium-sized organizations 211b, and individuals 211c. The needs score is a numerical representation of the requests and needs that customers potentially have.

[0015] Needs 212 indicate the setting items that customers are considered to place particular importance on when it comes to introducing and using equipment. The needs score is a numerical representation of the necessity of that setting item. For example, a three-point rating system is used, with 3 indicating high necessity, 2 indicating average necessity, and 1 indicating not so high necessity. A more detailed five-point rating system may also be used. Customer needs vary from one another, and it is difficult to meet all of them. Therefore, needs 212 are broken down into setting items that are one level more abstract, and then reflected in the management and operation of building facilities. In Figure 2, the needs are divided into seven categories: required capacity 212a, economy 212b, safety 212c, availability 212d, environment 212e, comfort 212f, and health 212g.

[0016] The required capacity 212a is, for example, the capacity required per day. For example, if the client is a large company, maximum capacity processing is required, but this is not the case for an individual client.

[0017] The economics 212b indicates whether the customer attaches importance to economics in maintenance and use. For example, if the customer is a large company, the cost of maintaining the equipment is small compared to the total expenses, and therefore it is not given much importance.

[0018] Safety 212c is how important safety is to the customer.

[0019] Availability 212d is the ability to continue operating without interruption. Environment 212e is how much importance the customer places on the environment. Comfort 212f is how much importance the customer places on comfort. Health 212g is how much importance the customer places on the health of people in the building.

[0020] In the customer attribute needs score table 21, a needs score obtained by quantifying needs 212 is defined for each customer attribute 211. Naturally, the same needs score may be obtained for each customer attribute 211. For example, a large corporation or large organization 211a and a small or medium-sized enterprise or small-to-medium-sized organization 211b may have the same needs score for comfort 212f, which is "2."

[0021] FIG. 3 is a diagram showing the data format of building attribute needs score table 22. In building attribute needs score table 22, building attributes 221 and needs 222 are arranged in a matrix. In FIG. 3, building attribute 221 represents the use of the building. Here, seven categories are defined: residences 221a, offices, government offices 221b, commercial facilities, restaurants 221c, medical facilities, welfare facilities 221d, accommodation facilities 221e, stations, airports 221f, factories, and distribution facilities 221g. Here, similar buildings are grouped together in categories, but, for example, factories and distribution facilities 221g may be used as separate attributes for factories and distribution facilities.

[0022] The needs 222 are classified into seven categories, namely, required capacity 222a, economy 222b, safety 222c, availability 222d, environment 222e, comfort 222f, and health 222g, similar to the customer attribute needs score table 21.

[0023] In setting the needs scores in FIG. 3, for example, a medical facility or welfare facility 221d requires high availability 222d. Conversely, a high environment 222e is not required. The need for economy 222b is also relatively low. Furthermore, for example, a factory or distribution facility 221g requires high safety 222c. High comfort 222f is not required. Furthermore, for example, an accommodation facility 221e requires high comfort 222f and availability 222d. The need for economy 222b is relatively low. In this way, the building attribute needs score table 22 considers the necessity of needs 222 in building attributes 221, and a numerical needs score is set for each building attribute 221.

[0024] Fig. 4 is a diagram showing the data format of the equipment attribute needs score table 23. In the equipment attribute needs score table 23, equipment attributes 231 and needs 232 are arranged in a matrix. In Fig. 4, the equipment attributes 231 represent the types of equipment that may be installed in a building. Here, there are seven categories: elevators 231a, air conditioning equipment 231b, lighting equipment 231c, water supply and drainage equipment 231d, security equipment 231e, power receiving and transforming equipment 231f, and other equipment 231g.

[0025] The needs 232 are classified into seven categories, namely, required capacity 232a, economy 232b, safety 232c, availability 232d, environment 232e, comfort 232f, and health 232g, similar to the customer attribute needs score table 21.

[0026] In setting the needs scores in FIG. 4, for example, elevator 231a requires high safety 232c in consideration of the possibility of being trapped due to a malfunction or the car falling. However, since the ride time is relatively short, high comfort 232f is not required. Also, since it is originally not very relevant to the environment, high environment 232e is not required. Furthermore, for example, air conditioning equipment 231b requires support for high environment 232e in consideration of global warming and refrigerant leaks. However, high safety 232c is not required. In this way, in the equipment attribute needs score table 23, the necessity of needs 232 for equipment attribute 231 is considered and a numerical needs score is set for each equipment attribute 231.

[0027] The input unit 3 receives input of the target building name, customer attributes, building attributes, and facility attributes from the input device 101 .

[0028] The equipment needs score creation unit 4 creates an equipment needs score based on the customer attributes, building attributes, and equipment attributes received by the input unit 3 and the needs score table 2. This equipment needs score is stored in an equipment needs score table 5.

[0029] The maintenance plan creation unit 6 creates a maintenance plan for each piece of equipment based on the equipment needs score stored in the equipment needs score table 5. Furthermore, the equipment control parameter creation unit 7 creates control parameters for each piece of equipment based on the equipment needs score stored in the equipment needs score table 5. The output unit 8 outputs the created maintenance plan and control parameters to the output device 102.

[0030] The communication unit 9 transmits and receives information to and from an external mobile terminal 103. The voice input unit 10 receives human voice via an external microphone 104. The automatic score correction unit 11 corrects the equipment needs scores in the equipment needs score table 5 based on the voice received by the voice input unit 10. The manual score correction unit 12 corrects the equipment needs scores in the equipment needs score table 5 by operating the mobile terminal 103.

[0031] The history of the corrections made by the automatic score correction unit 11 and the manual score correction unit 12 is stored in the equipment needs score history unit 13.

[0032] Next, an example will be given to explain the flow of creating a maintenance plan and equipment control parameters using the equipment management system 100. Fig. 5 is a flowchart for creating a maintenance plan and equipment control parameters.

[0033] First, a salesperson or the like of a building inputs the building name 101a, customer attribute 101b, building attribute 101c, and facility attribute 101d from the input device 101, and the input unit 3 receives them (step S001: input step). For example, suppose the following is true: Building name 101a: Building A. Customer Attribute 101b: Large company. Building Attributes 101c: Offices. Equipment attribute 101d: Elevators, air conditioning equipment.

[0034] Next, the equipment needs score creation unit 4 extracts needs scores corresponding to the attributes input in step S001 from the needs score table (step S002: extraction step). Fig. 6 shows needs scores extracted from the needs score table 2. Fig. 6(a) shows needs scores extracted from the customer attribute needs score table 21. The needs scores are from required capacity 212a to health 212g for customer attributes of large companies and large organizations 211a.

[0035] 6(b) shows the needs scores extracted from the building attribute needs score table 22. The building attributes are office, government office 221b, and the needs scores range from required capacity 222a to health 222g.

[0036] 6(c) shows the needs scores extracted from the facility attribute needs score table 23. The facility attributes are elevator 231a and air conditioning facility 231b, and the needs scores are from required capacity 232a to health 232g.

[0037] Next, the equipment needs score creation unit 4 creates an equipment needs score based on the needs scores corresponding to each attribute extracted in step S002. The created equipment needs score is then stored in the equipment needs score table 5 (step S003: equipment needs score creation step). Specifically, for example, the needs score of large companies and large organizations 211a, the needs score of offices and government offices 221b, and the needs score of elevators 231a are added up for each item. Also, the needs score of large companies and large organizations 211a, the needs score of offices and government offices 221b, and the needs score of air conditioning equipment 231b are added up for each item.

[0038] 7 is a diagram showing the format of equipment needs score data for, for example, Building A stored in the equipment needs score table 5. The needs 512 are divided into seven categories: required capacity 512a, economy 512b, safety 512c, availability 512d, environment 512e, comfort 512f, and health 512g.

[0039] Next, the maintenance plan creation unit 6 creates a maintenance plan based on the equipment needs score stored in the equipment needs score table 5 in step S003 (step S004: maintenance plan creation step). Then, the maintenance plan is output from the output unit 8 to the output device 102 (step S005: output step). There are several logics for creating the plan here, and one example is shown below.

[0040] Optimize parts replacement planning: Set the service outage risk tolerance as follows: (Service outage risk tolerance) = (Economics 512b needs score) - (Availability 512d needs score) Service outage risk tolerance -3 to -4: Standard replacement cycle - 2 years Service outage risk tolerance -1 to -2: Standard cycle - Replace every 1 year Service outage risk tolerance 0: Replace at standard intervals Service outage risk tolerance 1-2: Replace every standard cycle + 1 year Service outage risk tolerance level 3-4: Replace every standard cycle + 2 years The standard interval is the interval at which maintenance is generally performed for that equipment. For example, maintenance is generally performed every seven years.

[0041] Enhanced modulation support: - For customers with a high comfort 512f need score, the threshold for detecting slight vibrations and noise modulation will be lowered, and emergency dispatches will be made if the threshold is exceeded. This will be checked intensively during regular maintenance. - For customers with a high safety 512c need score, service will be stopped even if even the slightest abnormality or deviation is detected. - For customers with a high Availability 512d Need Score, service continues even when minor anomalies or irregularities are detected.

[0042] With this in mind, the equipment needs score is used to create a maintenance plan.

[0043] Next, the equipment control parameter creation unit 7 creates equipment control parameters based on the equipment needs score created in step S003 (step S006: equipment control parameter creation step). Then, the equipment control parameters are output from the output unit 8 to the output device 102 (step S007: output step). There are several logics for creating the equipment control parameters, and examples are shown below.

[0044] This is an example of creation logic when creating control parameters for an elevator. - If the Needs score for Required Ability 512a is high: - Reduced door opening waiting time. - Increased door opening / closing speed and acceleration / deceleration. - Fleet management to maximize transport capacity. - If Comfort 512f Needs Score is high: - Decrease acceleration and deceleration. - Group management to prevent excessive waiting times. - Group management to care for people who cannot board because the train is full. - If your Safety 512c Needs score is high: - Extended door opening wait time. - Decreased door opening speed. - Improved motion detection. - Increased time resolution of in-cab camera recordings. - If the Needs score for Environment 512e and Economy 512b is high: - Group management that allocates vehicles with as high a regeneration level as possible and as low a powering level as possible. - Group management to minimize the number of idled units being woken up. With this in mind, elevator control parameters are created.

[0045] 10 is an example of creation logic when creating control parameters for an air conditioning facility. - If the required ability 512a and comfort 512f need scores are high: - Set the room temperature lower in summer and higher in winter. - When there is a large temperature deviation, such as immediately after startup, the temperature is quickly brought closer to the set temperature. - If the Needs score for Environment 512e and Economy 512b is high: - Set the room temperature higher in summer and lower in winter. - Even when there is a large temperature deviation, such as immediately after startup, the temperature slowly approaches the set temperature. - Avoid driving when no one is around, - When Availability 512d and Comfort 512f are high: -Continue driving even when no one is around. - If Comfort 512f Needs Score is high: - Enhanced humidity control. - Enhanced air purification function. - If comfort 512f and safety 512c need scores are high: - Strengthened ventilation frequency and air volume. Control parameters for air conditioning equipment are created based on this concept.

[0046] 10 is an example of creation logic when creating control parameters for lighting equipment. - If the required ability 512a and comfort 512f need scores are high: - Increase the overall light level. - If the Needs score for Economy 512b and Environment 512e is high: - Reduce the light level. - Improved automatic light-off function using the motion sensor. - If your safety 512c and comfort 512f need scores are high: - Refrain from using motion sensors to automatically turn off lights. Based on this concept, the control parameters for the lighting equipment are created.

[0047] The sales representative makes a proposal to the customer based on the maintenance plan and equipment control parameters output to the output device 102. However, what the customer actually values ​​may differ from the equipment needs score created by the equipment needs score creation unit 4. For example, this may be the case when the customer expresses a high level of environmental awareness during the conversation at the time of the proposal.

[0048] Taking such cases into consideration, it is possible to correct the equipment needs scores in the equipment needs score table 5. Fig. 8 is a flowchart showing how to manually correct the equipment needs scores.

[0049] The sales representative uses his / her mobile terminal 103 to connect to the communication unit 9 of the equipment management device 1 (step S101).

[0050] Next, the user operates the manual score correction unit 12 on the mobile terminal 103, designates the building name, and displays the equipment needs scores on the mobile terminal 103 from the equipment needs score table 5 (step S102). For example, when Building A is designated, the equipment needs scores of the elevator 511a and the air conditioning equipment 511b are displayed as shown in Fig. 7.

[0051] Next, the sales representative corrects the equipment needs score on the mobile terminal 103 (step S103). For example, the sales representative corrects the needs score of the equipment needs score environment 512e from "A5+B5+C5" to "D" using the character input function of the mobile terminal 103. As a result, the manual score correction unit 12 corrects the equipment needs score of building A in the equipment needs score table 5.

[0052] The manual score correction unit 12 sends this correction information to the equipment needs score history unit 13. The correction date and time and the correction information are saved as a correction history (step S104).

[0053] Furthermore, there are cases where a sales representative makes a proposal to a customer and talks with them, but is unable to grasp the customer's needs. Taking such cases into consideration, the system is designed to estimate the needs from conversations with the customer and correct the equipment needs scores in the equipment needs score table 5. Figure 9 is a flowchart for automatically correcting the equipment needs scores.

[0054] First, the salesperson records a conversation with the customer as recorded voice data using, for example, a voice recorder, and then inputs the recorded voice into microphone 104. Voice input unit 10 receives the voice (step S201).

[0055] Next, the automatic score correction unit 11 analyzes the voice from the voice input unit 10. From the natural language data contained in the voice, which is the customer's reaction, the automatic score correction unit 11 analyzes the customer's inclinations using natural language processing and determines their needs. Based on this, a needs score is set (step S202). For example, it may be determined from the voice that the customer is highly environmentally conscious, and the environmental needs score is "D."

[0056] Next, the automatic score correction unit 11 corrects the equipment needs score in the equipment needs score table 5 (step S203). For example, the environment 512e of the equipment needs score of building A is corrected from "A5+B5+C5" to "D."

[0057] The automatic score correction unit 11 sends this correction information to the equipment needs score history unit 13, and the correction history is saved (step S204). Note that a microphone 104 may be installed at the meeting site, and conversation may be directly input from the microphone 104 to the voice input unit 10.

[0058] After correcting the equipment needs scores in the equipment needs score table 5, the sales representative operates the maintenance plan creation unit 6. This allows the maintenance plan to be output with the corrections reflected. The sales representative also operates the equipment control parameter creation unit 7. This allows the equipment control parameters to be output with the corrections reflected.

[0059] In the first embodiment, an equipment needs score is created by inputting customer attributes, building attributes, and equipment attributes, and maintenance plans and equipment parameters are automatically created based on the score. This reduces the creation burden. It is possible to provide optimal maintenance and operation services for each customer, building, and equipment. It is possible to optimize all the equipment installed in a building at once.

[0060] Furthermore, by quantifying equipment needs scores based on customer, building, and equipment attributes, maintenance plans tailored to the characteristics of each building are automatically created. This prevents unnecessary costs from being incurred due to excessive maintenance while enabling focused maintenance where necessary, achieving both improved equipment reliability and cost optimization.

[0061] Furthermore, by optimizing equipment control parameters to suit the characteristics of each building, it is possible to achieve equipment control that prioritizes energy-saving performance in a building with a high environmental and economic need score, and equipment control that prioritizes user satisfaction in a building with a high comfort need score. This makes it possible to manage a variety of building equipment, such as elevators, air conditioning equipment, and lighting equipment, in a way that is optimized to suit the purpose of each building and the needs of customers.

[0062] In addition, the equipment needs score can be revised later. This allows maintenance plans and equipment parameters to be tailored to individual customer needs. Even if customer needs change over the course of a long period of use, this can be quickly addressed.

[0063] Furthermore, the system can dynamically adjust the needs score based on information obtained from customer interactions, allowing it to flexibly respond to changing customer demands over time, making it possible to provide building management services that will provide high levels of customer satisfaction over the long term.

[0064] In addition, by analyzing the correction history of the saved equipment needs scores, the needs scores in the needs score table 2 can be adjusted to more optimal ones.

[0065] Although the needs scores corresponding to three factors, customer attributes, building attributes, and equipment attributes, were used in the example, equipment needs scores may be created using needs scores corresponding to two of these. For example, this may be done using building attributes and equipment attributes. In this case, Figure 6 does not include Figure 6(a). And the equipment needs scores in Figure 7 do not include A1 to A7. Even with these equipment needs scores, maintenance plans and equipment control parameters can be created.

[0066] Alternatively, the equipment needs score may be created using a needs score corresponding to one of three attributes: customer attributes, building attributes, and equipment attributes. By adding other parameters unrelated to attributes, it is also possible to create different equipment parameters for each building.

[0067] In the needs score table 2, the needs are set to seven items, but it may be less than that. For example, it may be only economy, safety, and availability. It is also possible to add other items.

[0068] Although the customer attribute is exemplified as the business scale of the building owner or manager, other attributes may be used. Similarly, the building attribute is exemplified as the use of the building, but other attributes may be used.

[0069] The audio used by the automatic score correction unit 11 may be other than conversations during meetings with customers. For example, it may be a telephone call, audio from a dedicated inquiry response application, or data on call center inquiries. The content may also be audio not directly related to maintenance plans, such as audio from when a problem such as being locked inside occurs. Based on this audio, a correction may be made to increase the safety need score. If the customer appears to be troubled by rising common area fees at the apartment building, a correction may be made to increase the economy need score. If the customer appears to be troubled by overcrowding at the hotel during check-out hours, a correction may be made to increase the required capacity need score.

[0070] The input device 101 may be a wirelessly connected communication device as long as it can input information. Alternatively, it may be one that receives input from a server or the like via a communication network. Similarly, the output device may also be a communication device or a server.

[0071] The equipment needs score creation unit 4 does not have to simply add up the needs scores of each attribute. For example, it may add up after multiplying by a specific coefficient. It may also create the needs score using internal logic without using a needs score table. AI may also be used.

[0072] The maintenance plan creation unit 6 and the equipment control parameter creation unit 7 may use AI.

[0073] 10 is a diagram showing an example of hardware resources of the equipment management device 1. The equipment management device 1 is a computer having, as hardware resources, a processor 1a, a memory 1b, and a transmission / reception circuit 1c. Note that there may be multiple processors 1a, memories 1b, and transmission / reception circuits 1c.

[0074] In the first embodiment, the equipment needs score creation unit 4, the maintenance plan creation unit 6, the equipment control parameter creation unit 7, the automatic score correction unit 11, and the manual score correction unit 12 are executed by the processor 1a by software, firmware, or a combination of software and firmware written as programs stored in the memory 1b. The transmitter / receiver circuit 1c is responsible for acquiring and outputting information from the input unit 3, the output unit 8, the communication unit 9, and the voice input unit 10. The memory 1b is responsible for the needs score table 2, the equipment needs score table 5, and the equipment needs score history unit 13.

[0075] The processor 1a is also called a CPU (Central Processing Unit), central processing unit, arithmetic unit, microprocessor, or DSP. The memory 1b may be a semiconductor memory, a magnetic disk, a flexible disk, an optical disk, a compact disk, a minidisk, or a DVD. Usable semiconductor memories include RAM, ROM, flash memory, EPROM, and EEPROM.

[0076] FIG. 11 is a diagram showing another example of hardware resources of the equipment management device 1. In the example of FIG. 11, the equipment management device 1 has a processing circuit including a processor 1a, a memory 1b, a transceiver circuit 1c, and dedicated hardware 1d. Some of the functions of the equipment management device 1 are realized by the dedicated hardware 1d. It is also possible to realize all of the functions of the equipment management device 1 by the dedicated hardware 1d. The dedicated hardware 1d can be a single circuit, a composite circuit, a programmed processor, a parallel programmed processor, an ASIC, an FPGA, or a combination of these.

[0077] Embodiment 2 A building may be equipped with equipment manufactured by other companies that the equipment management system 100 cannot grasp. In such cases, the specifications of the equipment manufactured by the other companies are unknown, making it impossible to create a maintenance plan or control parameters. In the second embodiment, taking this situation into consideration, the needs score is sent to the other companies' equipment control systems.

[0078] FIG. 12 is a block diagram showing a schematic configuration of an equipment management system according to a second embodiment. In FIG. 12, the equipment management device 1 has a third-party input / output unit 14 and is connected to a third-party equipment control system 105. The third-party input / output unit 14 has an interface with other companies' systems. Data can be input and output between the third-party equipment control system 105 and the third-party equipment control system 105. In this configuration, the third-party equipment control system 105 acquires the equipment needs scores of the third-party equipment stored in the equipment needs score table 5 via the third-party input / output unit 14. For example, if the air conditioning equipment is from another company, the equipment needs score is the equipment needs score of the air conditioning equipment. If the third-party equipment control system 105 has a component equivalent to the maintenance plan creation unit 6, it can create a maintenance plan. If it has a component equivalent to the equipment control parameter creation unit 7, it can create control parameters. Even if it does not have such a component, sales representatives can refer to the equipment needs scores when creating maintenance plans and control parameters. This enables seamless integration with other companies' products.

[0079] Embodiment 3 As in the second embodiment, there are cases where it is desired to correct the equipment needs score after it has been sent to the other company's equipment control system 105. In the third embodiment, automatic score correction is possible in such cases.

[0080] FIG. 13 is a block diagram showing a schematic configuration of an equipment management system according to a third embodiment. In FIG. 13, an equipment management device 1 has a third-party input / output unit 14, and is connected to a third-party customer management system 106 and a third-party sales support system 107. The third-party input / output unit 14 acquires recorded data of responses made to customers through voice recordings from the third-party customer management system 106 or the third-party sales support system 107. The recorded data of responses is then processed by an automatic score correction unit 11, which corrects the equipment needs score. This enables seamless integration with other companies' products. It is also possible to input customer attributes, building attributes, and equipment attributes from the third-party customer management system 106 or the third-party sales support system 107 into the input unit 3. In this case, an equipment needs score dedicated to other companies' equipment is generated.

[0081] Although the preferred embodiments have been described above in detail, the present invention is not limited to these embodiments, and various modifications and substitutions can be made to the above-described embodiments without departing from the scope of the disclosure.

[0082] Furthermore, when the number, quantity, amount, range, etc. of each element is mentioned in the embodiments, the device of this disclosure is not limited to the mentioned number unless otherwise specified or clearly specified in principle. Furthermore, the structures, etc. described in the embodiments are not necessarily essential unless otherwise specified or clearly specified in principle.

[0083] Various aspects of the present disclosure are summarized below as appendices. (Appendix 1) An equipment management device having an equipment needs score creation unit that creates an equipment needs score that quantifies the necessity of equipment-based setting items for each building based on at least one of building attributes, customer attributes of customers who own or manage the building, and equipment attributes of equipment installed in the building, and a maintenance plan creation unit that creates a maintenance plan for the equipment based on the equipment needs score. (Appendix 2) An equipment management device having an equipment needs score creation unit that creates an equipment needs score that quantifies the necessity of equipment-based setting items for each building based on at least one of building attributes, customer attributes of customers who own or manage the building, and equipment attributes of equipment installed in the building, and an equipment control parameter creation unit that creates control parameters for the equipment based on the equipment needs score. (Appendix 3) 3. An equipment management device as described in Appendix 2, having a maintenance plan creation unit that creates a maintenance plan for the equipment based on the equipment needs score. (Appendix 4) a building attribute needs score table in which needs scores that quantify the necessity of setting items are defined for each building attribute; a customer attribute needs score table in which the needs score is determined for each customer attribute of customers who may own or manage buildings; an equipment attribute needs score table in which the needs score is determined for each equipment attribute of equipment that may be installed in the building; an input unit that receives input of the customer attributes, the building attributes, and the facility attributes of the building; an equipment needs score creation unit that extracts the needs scores of the input customer attributes from the customer attribute needs score table, extracts the needs scores of the input building attributes from the building attribute needs score table, extracts the needs scores of the input equipment attributes from the equipment attribute needs score table, and creates an equipment needs score based on the equipment of the building; a maintenance plan creation unit that creates a maintenance plan for the equipment based on the equipment needs score; an output unit that outputs the maintenance plan; A facility management device having the above. (Appendix 5) a building attribute needs score table in which needs scores that quantify the necessity of setting items are defined for each building attribute; a customer attribute needs score table in which the needs score is determined for each customer attribute of customers who may own or manage buildings; an equipment attribute needs score table in which the needs score is determined for each equipment attribute of equipment that may be installed in the building; an input unit that receives input of the customer attributes, the building attributes, and the facility attributes of the building; an equipment needs score creation unit that extracts the needs scores of the input customer attributes from the customer attribute needs score table, extracts the needs scores of the input building attributes from the building attribute needs score table, extracts the needs scores of the input equipment attributes from the equipment attribute needs score table, and creates an equipment needs score based on the equipment of the building; an equipment control parameter creation unit that creates control parameters for the equipment based on the equipment needs score; an output unit that outputs the equipment control parameters; A facility management device having the above. (Appendix 6) 6. An equipment management device as described in Appendix 5, having a maintenance plan creation unit that creates a maintenance plan for the equipment based on the equipment needs score. (Appendix 7) 7. An equipment management device according to any one of appendices 1 to 6, wherein the customer attributes are categorized by the business scale of the customer. (Appendix 8) 8. The facility management device according to any one of appendices 1 to 7, wherein the building attributes are classified according to the use of the building. (Appendix 9) 9. An equipment management device according to any one of appendices 1 to 8, wherein the equipment attributes are classified by the type of the equipment. (Appendix 10) An equipment management device described in any one of Appendices 1 to 9, characterized in that the setting items correspond to at least one of the items of required capacity, economy, safety, availability, environment, comfort, and health. (Appendix 11) 11. The equipment management device according to any one of appendices 1 to 10, further comprising an equipment needs score table for storing the equipment needs scores created by the equipment needs score creation unit. (Appendix 12) 12. The equipment management device according to claim 11, further comprising a score modification unit capable of modifying the equipment needs score stored in the equipment needs score table. (Appendix 13) The equipment management device described in Appendix 12, wherein the score correction unit corrects the equipment needs score based on input voice. (Appendix 14) The equipment management device described in Appendix 12, characterized in that the score correction unit corrects the equipment needs score based on operations performed on a connected terminal. (Appendix 15) 12. The equipment management device according to claim 11, further comprising an input / output unit that transmits the equipment needs scores stored in the equipment needs score table to another company's equipment control system. (Appendix 16) An equipment management device as described in Appendix 12, characterized in that it has an input / output unit that acquires voice response record data from another company's customer management system or another company's sales support system, and the score correction unit corrects the equipment needs score based on the response record data. (Appendix 17) An equipment management system comprising an equipment management device having an input device into which at least one of building attributes, customer attributes of customers who own or manage the building, and equipment attributes of equipment installed in the building is input, an equipment needs score creation unit that creates an equipment needs score that quantifies the necessity of setting items based on the equipment for each building based on at least one of the building attributes, customer attributes, and equipment attributes input from the input device, and a maintenance plan creation unit that creates a maintenance plan for the equipment based on the equipment needs score. (Appendix 18) An equipment management system comprising an equipment management device having an input device into which at least one of building attributes, customer attributes of customers who own or manage the building, and equipment attributes of equipment installed in the building is input, an equipment needs score creation unit that creates an equipment needs score that quantifies the necessity of setting items based on the equipment for each building based on at least one of the building attributes, customer attributes, and equipment attributes input from the input device, and an equipment control parameter creation unit that creates control parameters for the equipment based on the equipment needs score. (Appendix 19) an input device into which building attributes, customer attributes of customers who own or manage the building, and equipment attributes of equipment installed in the building are input; an equipment management system comprising: a building attribute needs score table in which needs scores, which quantify the necessity for setting items, are defined for each of the building attributes; a customer attribute needs score table in which the needs scores are defined for each of the customer attributes; an equipment attribute needs score table in which the needs scores are defined for each of the equipment attributes; an equipment needs score creation unit that extracts the needs scores of the customer attributes input from the input device from the customer attribute needs score table, extracts the needs scores of the building attributes input from the input device from the building attribute needs score table, and extracts the needs scores of the equipment attributes input from the input device from the equipment attribute needs score table, and creates equipment needs scores based on the equipment of the building; a maintenance plan creation unit that creates a maintenance plan for the equipment based on the equipment needs scores; and an output unit that outputs the maintenance plan. (Appendix 20) an input device into which building attributes, customer attributes of customers who own or manage the building, and equipment attributes of equipment installed in the building are input; an equipment management system comprising: a building attribute needs score table in which needs scores, which quantify the necessity for setting items, are defined for each of the building attributes; a customer attribute needs score table in which the needs scores are defined for each of the customer attributes; an equipment attribute needs score table in which the needs scores are defined for each of the equipment attributes; an equipment needs score creation unit that extracts the needs scores of the customer attributes input from the input device from the customer attribute needs score table, extracts the needs scores of the building attributes input from the input device from the building attribute needs score table, and extracts the needs scores of the equipment attributes input from the input device from the equipment attribute needs score table, and creates equipment needs scores based on the equipment of the building; an equipment control parameter creation unit that creates control parameters for the equipment based on the equipment needs scores; and an output unit that outputs the equipment control parameters to an output device. (Appendix 21) An equipment management method comprising: an equipment needs score creation step of creating an equipment needs score that quantifies the necessity of equipment-based setting items for each building based on at least one of building attributes, customer attributes of customers who own or manage the building, and equipment attributes of equipment installed in the building; and a maintenance plan creation step of creating a maintenance plan for the equipment based on the equipment needs score. (Appendix 22) An equipment management method comprising: an equipment needs score creation step of creating an equipment needs score that quantifies the necessity of equipment-based setting items for each building based on at least one of building attributes, customer attributes of customers who own or manage the building, and equipment attributes of equipment installed in the building; and an equipment control parameter creation step of creating control parameters for the equipment based on the equipment needs score. (Appendix 23) an input step of inputting building attributes of a building, customer attributes of customers who may own or manage the building, and equipment attributes of equipment installed in the building; extracting the needs score of the input building attribute from a building attribute needs score table in which a needs score that quantifies the necessity of a setting item is defined for each building attribute; extracting the needs score of the input customer attribute from a customer attribute needs score table in which the needs score is defined for each customer attribute; an extraction step of extracting the needs score of the input equipment attribute from an equipment attribute needs score table in which the needs score is defined for each equipment attribute; an equipment needs score creation step of creating an equipment needs score based on the equipment of the building; a maintenance plan creation step of creating a maintenance plan for the equipment based on the equipment needs score; an output step of outputting the maintenance plan; A facility management method having the above. (Appendix 24) an input step of inputting building attributes of a building, customer attributes of customers who may own or manage the building, and equipment attributes of equipment installed in the building; extracting the needs score of the input building attribute from a building attribute needs score table in which a needs score that quantifies the necessity of a setting item is defined for each building attribute; extracting the needs score of the input customer attribute from a customer attribute needs score table in which the needs score is defined for each customer attribute; an extraction step of extracting the needs score of the input equipment attribute from an equipment attribute needs score table in which the needs score is defined for each equipment attribute; an equipment needs score creation step of creating an equipment needs score based on the equipment of the building; and an equipment control parameter creation step of creating control parameters for the equipment based on the equipment needs score; an output step of outputting the control parameters; A facility management method having the above. (Appendix 25) On the computer, An equipment management program that executes an equipment needs score creation step that creates an equipment needs score that quantifies the necessity of equipment-based setting items for each building based on at least one of building attributes, customer attributes of customers who own or manage the building, and equipment attributes of equipment installed in the building, and a maintenance plan creation step that creates a maintenance plan for the equipment based on the equipment needs score. (Appendix 26) On the computer, An equipment management program that executes an equipment needs score creation step that creates an equipment needs score that quantifies the necessity of equipment-based setting items for each building based on at least one of building attributes, customer attributes of customers who own or manage the building, and equipment attributes of equipment installed in the building, and an equipment control parameter creation step that creates control parameters for the equipment based on the equipment needs score. (Appendix 27) On the computer, an input step of receiving input of building attributes of a building, customer attributes of customers who may own or manage the building, and equipment attributes of equipment installed in the building; extracting the needs score of the input building attribute from a building attribute needs score table in which a needs score that quantifies the necessity of a setting item is defined for each building attribute; extracting the needs score of the input customer attribute from a customer attribute needs score table in which the needs score is defined for each customer attribute; an extraction step of extracting the needs score of the input equipment attribute from an equipment attribute needs score table in which the needs score is defined for each equipment attribute; an equipment needs score creation step of creating an equipment needs score based on the equipment of the building; and a maintenance plan creation step of creating a maintenance plan for the equipment based on the equipment needs score; an output step of outputting the maintenance plan; and (Appendix 28) On the computer, an input step of receiving input of building attributes of a building, customer attributes of customers who may own or manage the building, and equipment attributes of equipment installed in the building; extracting the needs score of the input building attribute from a building attribute needs score table in which a needs score that quantifies the necessity of a setting item is defined for each building attribute; extracting the needs score of the input customer attribute from a customer attribute needs score table in which the needs score is defined for each customer attribute; an extraction step of extracting the needs score of the input equipment attribute from an equipment attribute needs score table in which the needs score is defined for each equipment attribute; an equipment needs score creation step of creating an equipment needs score based on the equipment of the building; and an equipment control parameter creation step of creating control parameters for the equipment based on the equipment needs score; an output step of outputting the control parameters. [Explanation of symbols]

[0084] 1 Facility management device, 1a Processor, 1b Memory, 1c Transmitter / Receiver circuit, 1d Dedicated hardware, 2 Needs score table, 3 Input section, 4. Equipment needs score creation section, 5. Equipment needs score table, 6 Maintenance plan creation unit, 7 Equipment control parameter creation unit, 8 Output unit, 9. Communication unit, 10. Voice input unit, 11. Automatic score correction unit, 12 manual score correction section, 13 equipment needs score history section, 14. Input / output units of other companies, 21 Customer attribute needs score table, 22 Building attribute needs score table, 23 Facility attribute needs score table, 100 facility management system, 101 input device, 102 output device, 103 mobile terminal, 104 microphone, 105 Other company's equipment control system, 106 Other company's customer management system, 107 Other company sales support system

Claims

1. a building attribute needs score table in which needs scores that quantify the necessity of setting items are defined for each building attribute; a customer attribute needs score table in which the needs score is determined for each customer attribute of customers who may own or manage buildings; an equipment attribute needs score table in which the needs score is determined for each equipment attribute of equipment that may be installed in the building; an input unit that receives input of the customer attributes, the building attributes, and the facility attributes of the building; an equipment needs score creation unit that extracts the needs scores of the input customer attributes from the customer attribute needs score table, extracts the needs scores of the input building attributes from the building attribute needs score table, extracts the needs scores of the input equipment attributes from the equipment attribute needs score table, and creates an equipment needs score based on the equipment of the building; a maintenance plan creation unit that creates a maintenance plan for the equipment based on the equipment needs score; an output unit that outputs the maintenance plan; A facility management device having the above.

2. a building attribute needs score table in which needs scores that quantify the necessity of setting items are defined for each building attribute; a customer attribute needs score table in which the needs score is determined for each customer attribute of customers who may own or manage buildings; an equipment attribute needs score table in which the needs score is determined for each equipment attribute of equipment that may be installed in the building; an input unit that receives input of the customer attributes, the building attributes, and the facility attributes of the building; an equipment needs score creation unit that extracts the needs scores of the input customer attributes from the customer attribute needs score table, extracts the needs scores of the input building attributes from the building attribute needs score table, extracts the needs scores of the input equipment attributes from the equipment attribute needs score table, and creates an equipment needs score based on the equipment of the building; an equipment control parameter creation unit that creates control parameters for the equipment based on the equipment needs score; an output unit that outputs the control parameters; A facility management device having the above.

3. The equipment management device according to claim 2 , further comprising a maintenance plan creation unit that creates a maintenance plan for the equipment based on the equipment needs score.

4. The facility management device according to claim 1 , wherein the customer attributes are categorized by the business scale of the customer.

5. The facility management device according to claim 1 , wherein the building attributes are classified according to the use of the building.

6. The equipment management device according to claim 1 , wherein the equipment attributes are classified according to the type of the equipment.

7. 4. The equipment management device according to claim 1, wherein the setting items correspond to at least one of required capacity, economy, safety, availability, environment, comfort, and health.

8. 4. The equipment management device according to claim 1, further comprising an equipment needs score table for storing the equipment needs scores created by the equipment needs score creation unit.

9. The equipment management device according to claim 8, further comprising a score modification unit capable of modifying the equipment needs scores stored in the equipment needs score table.

10. The equipment management device according to claim 9 , wherein the score correction unit corrects the equipment needs score based on an input voice.

11. The equipment management device according to claim 9 , wherein the score correction unit corrects the equipment needs score based on an operation performed by a connected terminal.

12. The equipment management device according to claim 8, further comprising an input / output unit that transmits the equipment needs scores stored in the equipment needs score table to an equipment control system of another company.

13. The equipment management device according to claim 9, further comprising an input / output unit that acquires voice response record data from another company's customer management system or another company's sales support system, and the score correction unit corrects the equipment needs score based on the response record data.

14. an input device into which building attributes, customer attributes of customers who own or manage the building, and equipment attributes of equipment installed in the building are input; an equipment management system comprising: a building attribute needs score table in which needs scores, which quantify the necessity for setting items, are defined for each of the building attributes; a customer attribute needs score table in which the needs scores are defined for each of the customer attributes; an equipment attribute needs score table in which the needs scores are defined for each of the equipment attributes; an equipment needs score creation unit that extracts the needs scores of the customer attributes input from the input device from the customer attribute needs score table, extracts the needs scores of the building attributes input from the input device from the building attribute needs score table, and extracts the needs scores of the equipment attributes input from the input device from the equipment attribute needs score table, and creates equipment needs scores based on the equipment of the building; a maintenance plan creation unit that creates a maintenance plan for the equipment based on the equipment needs scores; and an output unit that outputs the maintenance plan.

15. an input device into which building attributes, customer attributes of customers who own or manage the building, and equipment attributes of equipment installed in the building are input; an equipment management system comprising: a building attribute needs score table in which needs scores, which quantify the necessity for setting items, are defined for each of the building attributes; a customer attribute needs score table in which the needs scores are defined for each of the customer attributes; an equipment attribute needs score table in which the needs scores are defined for each of the equipment attributes; an equipment needs score creation unit that extracts the needs scores of the customer attributes input from the input device from the customer attribute needs score table, extracts the needs scores of the building attributes input from the input device from the building attribute needs score table, and extracts the needs scores of the equipment attributes input from the input device from the equipment attribute needs score table, and creates equipment needs scores based on the equipment of the building; an equipment control parameter creation unit that creates control parameters for the equipment based on the equipment needs scores; and an output unit that outputs the control parameters to an output device.

16. an input step of inputting building attributes of a building, customer attributes of customers who may own or manage the building, and equipment attributes of equipment installed in the building; extracting the needs score of the input building attribute from a building attribute needs score table in which a needs score that quantifies the necessity of a setting item is defined for each building attribute; extracting the needs score of the input customer attribute from a customer attribute needs score table in which the needs score is defined for each customer attribute; an extraction step of extracting the needs score of the input equipment attribute from an equipment attribute needs score table in which the needs score is defined for each equipment attribute; an equipment needs score creation step of creating an equipment needs score based on the equipment of the building; a maintenance plan creation step of creating a maintenance plan for the equipment based on the equipment needs score; an output step of outputting the maintenance plan; An equipment management method executed by an equipment management device, comprising:

17. an input step of inputting building attributes of a building, customer attributes of customers who may own or manage the building, and equipment attributes of equipment installed in the building; extracting the needs score of the input building attribute from a building attribute needs score table in which a needs score that quantifies the necessity of a setting item is defined for each building attribute; extracting the needs score of the input customer attribute from a customer attribute needs score table in which the needs score is defined for each customer attribute; an extraction step of extracting the needs score of the input equipment attribute from an equipment attribute needs score table in which the needs score is defined for each equipment attribute; an equipment needs score creation step of creating an equipment needs score based on the equipment of the building; and an equipment control parameter creation step of creating control parameters for the equipment based on the equipment needs score; an output step of outputting the control parameters; An equipment management method executed by an equipment management device, comprising:

18. On the computer, an input step of receiving input of building attributes of a building, customer attributes of customers who may own or manage the building, and equipment attributes of equipment installed in the building; extracting the needs score of the input building attribute from a building attribute needs score table in which a needs score that quantifies the necessity of a setting item is defined for each building attribute; extracting the needs score of the input customer attribute from a customer attribute needs score table in which the needs score is defined for each customer attribute; an extraction step of extracting the needs score of the input equipment attribute from an equipment attribute needs score table in which the needs score is defined for each equipment attribute; an equipment needs score creation step of creating an equipment needs score based on the equipment of the building; and a maintenance plan creation step of creating a maintenance plan for the equipment based on the equipment needs score; an output step of outputting the maintenance plan; and

19. On the computer, an input step of receiving input of building attributes of a building, customer attributes of customers who may own or manage the building, and equipment attributes of equipment installed in the building; extracting the needs score of the input building attribute from a building attribute needs score table in which a needs score that quantifies the necessity of a setting item is defined for each building attribute; extracting the needs score of the input customer attribute from a customer attribute needs score table in which the needs score is defined for each customer attribute; an extraction step of extracting the needs score of the input equipment attribute from an equipment attribute needs score table in which the needs score is defined for each equipment attribute; an equipment needs score creation step of creating an equipment needs score based on the equipment of the building; and an equipment control parameter creation step of creating control parameters for the equipment based on the equipment needs score; an output step of outputting the control parameters.

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