Information processing device system, information processing method, and program

Abstract

To provide an information processing device system, an information processing method, and a program that enable a support responder to rush and reduce the burden on a person in need of support.SOLUTION: An information processing system 100 is formed by interconnecting a server 1, a first device A, a second device B, a third device C, a fourth device D, and a fifth device E via a predetermined network N such as the Internet. The first device A is a device that automatically detects the presence of a person in need of support SN. The server 1 is a device that receives a detection signal from the first device A, and based on this, generates a support request signal directed to a support responder SR. The second device B is a device that displays the support request signal so that it can be visually recognized by the support responder SR.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present invention relates to an information processing device system, an information processing method, and a program. [Background technology]

[0002] For example, Patent Document 1 below discloses a technology that allows automatic doors to be opened for a certain period of time using a common signal frequency when a physically disabled person, elderly person, or other person is moving around in a wheelchair. The wheelchair in this disclosed technology is equipped with a remote-controlled transmitter. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2002-285756 Summary of the Invention [Problem to be solved by the invention]

[0004] In the above-mentioned conventional technology, a disabled person in a wheelchair or an elderly person operates an attached remote control transmitter themselves to open an automatic door for a certain period of time. For example, when visiting a building or facility where the remote control transmitter is operated frequently, there is a problem that the burden on the disabled person or elderly person (those who need assistance) is heavy. In other words, since there is no support person to provide assistance, the person who needs assistance is forced to do it themselves, which results in a heavy burden.

[0005] The present invention has been made in consideration of such circumstances, and aims to provide an information processing device system, an information processing method, and a program that enable support personnel to rush to the scene, thereby reducing the burden on those in need of support. [Means for solving the problem]

[0006] In order to achieve the above object, an information processing device according to one aspect of the present invention comprises: At least one first device capable of detecting a person in need of assistance; a second device having a second device display unit visible to at least one support person who supports the support needer; an information processing device capable of communicating with each of the first device and the second device; An information processing system comprising: The first device is a first information generating means for generating first information as information relating to the detected person in need of support; a first information transmitting means for transmitting the generated first information to the information processing device; Equipped with The information processing device includes: a first information receiving means for receiving the first information from the first device; second information generating means for generating second information serving as a support request directed to the support person based on the received first information; second information transmitting means for transmitting the generated second information to the second device; Equipped with The second device is second information receiving means for receiving the second information from the information processing device; a second information display means for displaying information relating to the received second information on the second device display unit; Equipped with. [Effects of the Invention]

[0007] According to the present invention, a support person can rush to the scene, thereby reducing the burden on the person needing support. [Brief explanation of the drawings]

[0008] [Figure 1] FIG. 1 is a diagram showing an overview of the present service provided by the information processing system of the present invention. [Figure 2] FIG. 1 is a block diagram illustrating an example of a system configuration of an information processing system. [Figure 3] FIG. 3 is a block diagram showing the hardware configuration of a server in the information processing system of FIG. 2 (the parts in parentheses in the figure relate to the hardware configurations of the first to fifth devices). [Figure 4] 3 is a functional block diagram showing an example of the functional configuration of a server in the information processing system of FIG. 2. FIG. [Figure 5] 3 is a functional block diagram showing an example of a functional configuration of a first device in the information processing system of FIG. 2. FIG. [Figure 6] 3 is a functional block diagram showing an example of a functional configuration of a second device in the information processing system of FIG. 2. FIG. [Figure 7] 3 is a functional block diagram showing an example of the functional configuration of a third device to a fifth device in the information processing system of FIG. 2. FIG. [Figure 8] FIG. 10 is a diagram showing an overview of this service when a person in need of support is present within a predetermined area. [Figure 9] 3 is a flowchart showing an example of a processing operation of a server in the information processing system of FIG. 2. [Figure 10] 3 is a flowchart showing an example of a processing operation of a first device in the information processing system of FIG. 2. [Figure 11] 3 is a flowchart showing an example of a processing operation of a second device in the information processing system of FIG. 2. DETAILED DESCRIPTION OF THE INVENTION

[0009] <Overview of this service> FIG. 1 is a diagram showing an overview of the present service provided by an information processing system 100 of the present invention.

[0010] In FIG. 1, this service is provided by multiple devices including a server 1 (see FIG. 2 (information processing device)) managed by a service provider (not shown). This service employs, for example, cloud computing and edge computing. As will become clear from the following explanation, this service involves a first device A (described later) detecting a support needer SN who requires support. Then, a support responder SR rushes to the detected support needer SN to provide support. This aims to reduce the subsequent burden on the support needer SN.

[0011] The above-mentioned support-requiring person SN is, for example, a physically disabled person or an elderly person. A support-requiring person SN corresponds to a person who is in a situation where they need some kind of support from others. A support-requiring person SN corresponds to, for example, a person who places a relatively heavy burden on themselves when going out. A support-requiring person SN corresponds to, for example, a person using a white cane, a person in a wheelchair, a person with a guide dog, or a person wearing a help mark. It may also be someone pushing a stroller. Furthermore, if this service is provided in, for example, a hospital, so-called patients also correspond to support-requiring people SN.

[0012] The support-requiring person SN shown in FIG. 1 is assumed to be, for example, a person using a station. The support-requiring person SN is assumed to be, for example, a person carrying a white cane 2. The white cane 2 is composed of a white cane body 2a and a detectable part 2b provided at a desired position on the white cane body 2a. The detectable part 2b is, for example, a small device capable of contactless information transmission, such as an IC chip or IC tag. The detectable part 2b corresponds to something that can be detected by the first device A. In this case, the detectable part 2b is, for example, embedded in the white cane body 2a (embedding is considered as an example; for example, it is also possible to attach it later).

[0013] If the support needing person SN is, for example, a person in a wheelchair rather than using a white cane 2, then something equivalent to the above-mentioned detected part 2b will be provided somewhere on the wheelchair. Also, if the support needing person SN carries, for example, a fourth device D (described later) instead of a white cane 2, then the fourth device D may be provided with a function equivalent to the detected part 2b.

[0014] Regarding "detection," it is assumed here that the support needer SN is detected automatically, but this is not limiting, and the support needer SN may be detected as a result of taking voluntary action (described later). Also, the support needer SN may operate a fourth device D (described later) at a predetermined location to have himself / herself detected, for example.

[0015] The above-mentioned support responder SR is a person who can rush to the support needer SN when a support request is made in this service. In other words, a person who has been assigned a support role or a person who is willing to take on that role. The support responder SR is a person who is deployed to provide the support required by the support needer SN. For example, if the first device A is installed in a station, the support responder SR may be a station employee or a security guard from a security company that guards the station (this is just one example).

[0016] The above-mentioned first device A is, for example, a device for automatically detecting the presence of a person in need of support SN. In FIG. 1, the first device A is a device installed at a predetermined location in a station. The first device A is installed at a location where the person in need of support SN can feel, for example, that "if I come here, I will receive support, and with that support I can use the station with peace of mind." The first device A is installed integrally with or adjacent to an automatic door device installed at the entrance or exit of a station, for example. The first device A is installed in a location where the SN of the person needing support can be easily identified, such as the automatic door device described above.

[0017] The first device A may be installed, for example, in an elevator, an escalator, a multi-purpose toilet, etc. The above-mentioned first device A may also be installed in places where barrier-free measures are lagging behind. In addition, it may be installed on a wall or a pillar near a ticket gate or near a staircase. The first device A is preferably installed in the above-mentioned public places or devices, and further in a place where the person in need of support SN can wait without disturbing others.

[0018] The first device A in Fig. 1 has a detection unit (not shown) for detecting the detectable part 2b of the white cane 2 held by the person needing support SN. This detection unit is a device that can detect the detectable part 2b even from a distance. If the detectable part 2b of the white cane 2 is an IC chip or IC tag, the first device A is a reader-like device that can receive the information.

[0019] The above-mentioned server 1 (see FIG. 2 (information processing device)) is a device that receives a detection signal (first information, which will be described later) from the first device A and generates a support request signal (second information, which will be described later) for the support person SR based on the detection signal. The server 1 also transmits the generated support request signal to the second device B on the support person SR side (this is an example, and details will be described later).

[0020] The second device B is, for example, a mobile terminal carried by the support person SR, or an information processing terminal or display device installed in a room where the support person SR is waiting. By receiving the support request signal (second information), the second device B acquires, for example, information about the type of support needer SN. It also acquires information about the location where support is needed. The second device B displays (presents) the acquired information. The second device B is provided so that the support responder SR can visually confirm the above-mentioned displayed information and then rush to the support requester SN.

[0021] Examples of the portable terminal include a mobile terminal such as a smartphone or a tablet, or a wristwatch-type wearable terminal. Examples of the information processing terminal include a personal computer. Examples of the display device include a digital signage.

[0022] <About action and effects> As explained above with reference to Figure 1, in this service, when a person needing support SN (for example, a person with a white cane 2) comes to the location where the first device A is installed and waits, a support person SR will come to their aid. Therefore, by receiving support from the support person SR, the person needing support SN can reduce the burden on them later.

[0023] <System Configuration of Information Processing System 100> FIG. 2 is a block diagram showing an example of a system configuration related to the information processing system 100. As shown in FIG.

[0024] The information processing system 100 is configured by connecting a server 1 (information processing device), a first device A, a second device B, a third device C, a fourth device D, and a fifth device E to each other via a predetermined network N such as the Internet. Here, the service will be described as being provided at a train station (for example, a large station such as Tokyo Station). It should be noted that the term "information processing system" may also be read as, for example, "support system (for those in need of support)."

[0025] The server 1 is a device that executes various processes in cooperation with a first device A, a second device B, and the like, which will be described below.

[0026] The first device A is a device that automatically detects the presence of a person needing support SN. In this example, the first device A is installed integrally with an automatic door device (not shown) at the entrance / exit of a train station (the installation location is an example). It should be noted that a space is secured near the automatic door device where the person needing support SN can wait without getting in the way of others. The first device A here has a display unit 16A (see FIG. 5). The display unit 16A is provided to display information related to a response (described later) directed to the support needer SN. The display unit 16A is provided as needed. The first device A has a detection unit (not shown) for detecting the support needer SN. This detection unit is a device that can detect the support needer SN (detected unit 2b in the case of FIG. 1) even from a distance. As described above, the first device A is a device such as a reader. The detection unit may be one of the input units 17A described later. The first device A is essentially the same as that described here with reference to FIG.

[0027] The second device B is, for example, a mobile terminal carried by the support person SR, an information processing terminal installed in a room where the support person SR waits, a display device, etc. The second device B here is basically the same as that described with reference to FIG.

[0028] The third device C is a device that automatically detects whether a support needer SN is present within a predetermined area AR (see FIG. 8). Multiple third devices C are installed within the predetermined area AR. Note that, for example, if the range of the predetermined area AR is narrow, the installation of the third device C is optional. The mechanism for detection here is basically the same as that of the first device A.

[0029] The fourth device D is a mobile device such as a smartphone or tablet carried by the support needer SN, or a wristwatch-type wearable device. The fourth device D has a display unit 16D (see FIG. 7). The fourth device D is a device capable of displaying information (fifth information) related to a response (described later) directed to the support needer SN. The fourth device D has a function compatible with wireless communication standards such as Bluetooth (registered trademark).

[0030] The fifth device E has a display unit 16E (see FIG. 7) and is placed near the first device A. The display unit 16E is, for example, a display device (digital signage, etc.) installed in the automatic door system described above. The fifth device E is a device for displaying information (fifth information) related to a response (described later) directed to the support needer SN. Note that installation of the fifth device E is optional.

[0031] <Hardware configuration of Server 1> FIG. 3 is a block diagram showing the hardware configuration of the server 1 (information processing device) in the information processing system 100 of FIG.

[0032] The server 1 is configured to include a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, a display unit 16 (output unit), an input unit 17, a memory unit 18, a communication unit 19, and a drive 20.

[0033] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 into the RAM 13 . The RAM 13 also stores data and the like necessary for the CPU 11 to execute various processes.

[0034] The CPU 11, ROM 12, and RAM 13 are connected to one another via a bus 14. An input / output interface 15 is connected to this bus 14. The input / output interface 15 is connected to a display unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20.

[0035] The display unit 16 (output unit) is configured with a display (screen) and displays various images. The input unit 17 is configured with various hardware and the like and inputs various information. The storage unit 18 is configured with a hard disk, a DRAM (Dynamic Random Access Memory), etc., and stores various data. The communication unit 19 controls communication with other devices (first device A to fifth device in the case of FIG. 2) via the network N.

[0036] The drive 20 is provided as needed. Removable media 21, such as a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is loaded into the drive 20 as appropriate. The program read from the removable medium 21 by the drive 20 is installed in the storage unit 18 as needed. The removable medium 21 can also store various data stored in the storage unit 18 in the same way as the storage unit 18.

[0037] With respect to the server 1 and the first device A to the fifth device E as described above, various processes to be described later are realized by cooperation between the various hardware and software.

[0038] <Regarding Device 1 A to Device 5 E> In FIG. 3, the hardware configuration of each of the first device A to the fifth device E is basically the same as the hardware configuration of the server 1 described above. That is, the first device A is configured to include a CPU 11A, a ROM 12A, a RAM 13A, a bus 14A, an input / output interface 15A, a display unit 16A, an input unit 17A, a memory unit 18A, a communication unit 19A, a drive 20A, and a removable media 21A. The first device A may be configured to generate first information (described later) including video and still images to grasp the state of the support needer SN. In this case, the first device A may be further configured to include an imaging unit (not shown).

[0039] Furthermore, the second device B is configured to include a CPU 11B, a ROM 12B, a RAM 13B, a bus 14B, an input / output interface 15B, a display unit 16B, an input unit 17B, a memory unit 18B, a communication unit 19B, a drive 20B, and a removable media 21B. If the second device B is the above-mentioned smartphone or tablet, it is configured to further include an imaging unit (not shown).

[0040] Furthermore, the third device C is configured to include a CPU 11C, a ROM 12C, a RAM 13C, a bus 14C, an input / output interface 15C, a display unit 16C, an input unit 17C, a memory unit 18C, a communication unit 19C, a drive 20C, and a removable media 21C.

[0041] Furthermore, the fourth device D is configured to include a CPU 11D, a ROM 12D, a RAM 13D, a bus 14D, an input / output interface 15D, a display unit 16D, an input unit 17D, a memory unit 18D, a communication unit 19D, a drive 20D, and a removable media 21D. If the fourth device D is the above-mentioned smartphone or tablet, it is configured to further include an imaging unit (not shown).

[0042] Furthermore, the fifth device E is configured to include a CPU 11E, a ROM 12E, a RAM 13E, a bus 14E, an input / output interface 15E, a display unit 16E, an input unit 17E, a memory unit 18E, a communication unit 19E, a drive 20E, and a removable media 21E.

[0043] <Functional configuration of Server 1> FIG. 4 is a functional block diagram showing an example of the functional configuration of the server 1 in the information processing system 100 of FIG.

[0044] 3, the server 1 is configured to include a CPU 11, a storage unit 18, a communication unit 19, etc. The server 1 is connected to the first device A to the fifth device E via the communication unit 19.

[0045] The CPU 11 is configured to include a first information receiving unit 111 (first information receiving means), a second information generating unit 112 (second information generating means), a second information transmitting unit 113 (second information transmitting means), a third information receiving unit 114 (third information receiving means), a fourth information generating unit 115 (fourth information generating means), a fourth information transmitting unit 116 (fourth information transmitting means), a sixth information receiving unit 117 (sixth information receiving means), a fifth information generating unit 118 (fifth information generating means), and a fifth information transmitting unit 119 (fifth information transmitting means).

[0046] In other words, when the CPU 11 of the server 1 (information processing device) is operating, a first information receiving unit 111, a second information generating unit 112, a second information transmitting unit 113, a third information receiving unit 114, a fourth information generating unit 115, a fourth information transmitting unit 116, a sixth information receiving unit 117, a fifth information generating unit 118, and a fifth information transmitting unit 119 function.

[0047] The storage unit 18 includes a first information storage unit 181, a second information storage unit 182, a third information storage unit 183, a fourth information storage unit 184, a sixth information storage unit 185, and a fifth information storage unit 186.

[0048] The first information receiving unit 111 of the CPU 11 executes a process of receiving first information (described later) transmitted from the first device A. The first information receiving unit 111 also executes a process of storing the received first information in the first information storage unit 181.

[0049] The second information generation unit 112 executes a process of generating second information for the support person SR based on the received first information. The second information is generated as information that serves as a support request. The information that serves as a support request, i.e., the second information, includes, for example, a request such as "the support person SR should rush to the support needer SN to provide support," as well as information such as the location to which the support person SR will rush and the optimal route to that location. The second information generation unit 112 executes a process of storing the generated second information in the second information storage unit 182. Note that storing the second information is optional.

[0050] The second information transmitting unit 113 executes a process of transmitting the generated second information to the second device B via the communication unit 19. The second information transmitting unit 113 may be configured to grasp the current location of the support person SR and select a person suitable for support to transmit the information to. By transmitting the second information, a support request is then made to the support person SR.

[0051] The third information receiving unit 114 executes a process of receiving third information (described later) transmitted from the third device C. In addition, the third information receiving unit 114 executes a process of storing the received third information in the third information storage unit 183.

[0052] Based on the received third information, the fourth information generation unit 115 executes a process of generating fourth information related to a communication directed to the support person SR, for example, the content of which is "The support needer SN is present in a predetermined area AR (see FIG. 8)." The fourth information is generated as information to be communicated in advance so that the support person SR can respond quickly when a support request is made. The fourth information generation unit 115 executes a process of storing the generated fourth information in the fourth information storage unit 184. Note that storing the fourth information is optional.

[0053] The fourth information transmitting unit 116 executes a process of transmitting the generated fourth information to the second device B via the communication unit 19. By transmitting the fourth information, the support person SR can then wait and quickly rush to the support needer SN.

[0054] The sixth information receiving unit 117 executes a process of receiving sixth information (described later) transmitted from the second device B. In addition, the sixth information receiving unit 117 executes a process of storing the received sixth information in the sixth information storage unit 185.

[0055] The fifth information generating unit 118 executes a process of generating fifth information for the support needer SN based on the received sixth information. The fifth information is information for displaying a response (message) such as "Please wait a moment" when, for example, the support responder SR is delayed in rushing to the support needer SN for some reason. In addition, when the first information receiving unit 111 receives the first information, the fifth information generating unit 118 may execute a process to generate fifth information to display a response (message) such as "We will send a support person SR to you, so please wait" to the support needer SN. The fifth information generating unit 118 executes a process of storing the generated fifth information in the fifth information storage unit 186.

[0056] The fifth information transmitting unit 119 executes a process of transmitting the generated fifth information to at least one of the second device B, the fourth device D, and the fifth device E via the communication unit 19. After the fifth information is transmitted, the support needer SN can wait for the support responder SR to arrive with peace of mind.

[0057] The first information storage unit 181 of the storage unit 18 is a storage area for storing the first information (described later) received by the first information receiving unit 111. The second information storage unit 182 is a storage area for storing the second information generated by the second information generation unit 112. The third information storage unit 183 is a storage area for storing the third information (described later) received by the third information receiving unit 114. The fourth information storage unit 184 is a storage area for storing the fourth information generated by the fourth information generation unit 115. The sixth information storage unit 185 is a storage area for storing the sixth information (described later) received by the sixth information receiving unit 117. The fifth information storage unit 186 is a storage area for storing the fifth information generated by the fifth information generation unit 118.

[0058] <Functional configuration of first device A> FIG. 5 is a functional block diagram showing an example of the functional configuration of first device A in information processing system 100 of FIG.

[0059] 3, the first device A includes a CPU 11A, a display unit 16A (first device display unit), a storage unit 18A, a communication unit 19A, etc. The first device A is connected to the server 1 via the communication unit 19A. It should be noted that the first device A may not have the display unit 16A.

[0060] The CPU 11A is configured to include a first information generating unit 11A1 (first information generating means), a first information transmitting unit 11A2 (first information transmitting means), a fifth information receiving unit 11A3 (fifth information receiving means), and a fifth information display unit 11A4 (fifth information display means). If first device A does not have display unit 16A, fifth information receiving unit 11A3 and fifth information display unit 11A4 do not function.

[0061] When CPU 11A operates, first information generating section 11A1, first information transmitting section 11A2, fifth information receiving section 11A3, and fifth information display section 11A4 function.

[0062] The storage unit 18A is configured to include a first information storage unit 18A1 and a fifth information storage unit 18A2. The first information storage unit 18A1 is provided in the first device A as a storage area for storing generated first information (described later), and the fifth information storage unit 18A2 is also provided in the first device A as a storage area for storing received fifth information.

[0063] The first information generating unit 11A1 of the CPU 11A executes a process of generating first information as information relating to the detected support needer SN. If the support needer SN is, for example, a person carrying a white cane 2 as shown in FIG. 1, the first information is generated including information transmitted from the detected unit 2b provided on the white cane body 2a (such as personal information of the support needer SN), location information of the first device A, and time information of detection. The first information generating unit 11A1 executes a process of storing the generated first information in the first information storage unit 18A1.

[0064] The first information transmitting unit 11A2 executes a process of transmitting the generated first information to the server 1 via the communication unit 19. After the first information is transmitted, a support request is made to the support person SR, and the support person SR rushes to the support needer SN.

[0065] The fifth information receiving unit 11A3 executes a process of receiving the fifth information transmitted from the server 1, and also executes a process of storing the received fifth information in the fifth information storage unit 18A2.

[0066] The fifth information display unit 11A4 executes a process of displaying information relating to the received fifth information on the display unit 16A (first device display unit). The display unit 16A displays a response to the support requester SN (for example, a response (message) such as "Please wait a moment" or "We will send a support person SR to your location, so please wait").

[0067] <Functional configuration of second device B> FIG. 6 is a functional block diagram showing an example of the functional configuration of the second device B in the information processing system 100 of FIG.

[0068] 3, the second device B is configured to include a CPU 11B, a display unit 16B (second device display unit), an input unit 17B, a storage unit 18B, a communication unit 19B, etc. The second device B is connected to the server 1 via the communication unit 19B.

[0069] The CPU 11B is configured to include a second information receiving unit 11B1 (second information receiving means), a second information display unit 11B2 (second information display means), a fourth information receiving unit 11B3 (fourth information receiving means), a fourth information display unit 11B4 (fourth information display means), a response necessity determination unit 11B5, a sixth information generation unit 11B6, and a sixth information transmission unit 11B7.

[0070] In other words, when the CPU 11B of the second device B operates, the second information receiving unit 11B1, the second information display unit 11B2, the fourth information receiving unit 11B3, the fourth information display unit 11B4, the response necessity determination unit 11B5, the sixth information generation unit 11B6, and the sixth information transmission unit 11B7 function.

[0071] The storage unit 18B has a second information storage unit 18B1, a fourth information storage unit 18B2, and a sixth information storage unit 18B3. The second information storage unit 18B1 is a storage area in the second device B for storing received second information, and the fourth information storage unit 18B2 is a storage area in the second device B for storing received fourth information. The sixth information storage unit 18B3 is a storage area in the second device B for storing generated sixth information.

[0072] The second information receiving section 11B1 of the CPU 11B executes a process of receiving the second information transmitted from the server 1, and also executes a process of storing the received second information in the second information storage section 18B1.

[0073] The second information display unit 11B2 executes a process of displaying information about the received second information on the display unit 16B (second device display unit). The display unit 16B displays a support request for the support person SR (for example, a request (message) saying, "The support person SR should rush to the support needer SN and provide support"). In addition to this, various information such as the location required for rushing to the location and the optimal route to that location may also be displayed. In addition to display, audio and other information may also be output at the same time.

[0074] The fourth information receiving unit 11B3 executes a process of receiving the fourth information transmitted from the server 1, and also executes a process of storing the received fourth information in the fourth information storage unit 18B2.

[0075] The fourth information display unit 11B4 executes a process of displaying information relating to the received fourth information on the display unit 16B (second device display unit). For example, a message (message) stating that "a person needing support SN is present in a predetermined area AR (see FIG. 8)" is displayed on the display unit 16B. The fourth information is like a preliminary message. By displaying the fourth information, if a support request is made later, the support person SR can respond quickly. Note that, as in the case of the second information described above, audio or the like may be output simultaneously in addition to the display.

[0076] The response necessity determination unit 11B5 executes a process to determine whether a response (message) directed to the support needer SN is necessary. In this determination, "a response is necessary" refers to, for example, a case where the support person SR is delayed in arriving at the support needer SN due to some factor. When a "response is necessary," the support person SR inputs this fact into the second device B via the input unit 17B (e.g., a keyboard). When the second device B receives an input from the support person SR, it determines that a "response is necessary" and executes the next process (generation of sixth information).

[0077] The sixth information generating unit 11B6 executes a process of generating sixth information when the response necessity determining unit 11B5 determines that "a response is necessary." The sixth information is input information indicating that a response (message) to the support needer SN is necessary.

[0078] The sixth information transmission unit 11B7 executes a process of transmitting the generated sixth information to the server 1 via the communication unit 19. After the sixth information is transmitted, the fifth information is generated on the server 1 side.

[0079] <Functional configuration of the third device C> FIG. 7(a) is a functional block diagram showing an example of the functional configuration of the third device C in the information processing system 100 of FIG.

[0080] As described above with reference to Fig. 3, the third device C is configured to include a CPU 11C, a storage unit 18C, a communication unit 19C, etc. The third device C is connected to the server 1 via the communication unit 19C.

[0081] CPU 11C is configured to include third information generation unit 11C1 (third information generation means) and third information transmission unit 11C2 (third information transmission means). In other words, in CPU 11C of third device C, third information generation unit 11C1 and third information transmission unit 11C2 function when operating.

[0082] The storage unit 18C includes a third information storage unit 18C1. The third information storage unit 18C1 is a storage area in the third device C for storing the generated third information.

[0083] The third information generating unit 11C1 of the CPU 11C executes a process of generating third information as information that the support needer SN is present within a predetermined area AR (see FIG. 8). The third information is generated, for example, based on a detection signal from a detection unit (not shown) that is one of the input units 17C. The third information includes location information of the third device C, detection time information, and the like. If the support needer SN is a person who has been registered in advance, it becomes possible to predict, for example, behavior patterns by later receiving the third information at the first device A. The third information generating unit 11C1 executes a process of storing the generated third information in the third information storage unit 18C1.

[0084] The third information transmitting unit 11C2 executes a process of transmitting the generated third information to the server 1 via the communication unit 19. After the third information is transmitted, the fourth information is generated on the server 1 side.

[0085] <Functional configuration of the fourth device D (fifth device E)> FIG. 7(b) is a functional block diagram showing an example of the functional configuration of the fourth device D (fifth device E) in the information processing system 100 of FIG.

[0086] As described above with reference to Fig. 3, the fourth device D (fifth device E) is configured to include a CPU 11D (CPU 11E), a display unit 16D (16E), a storage unit 18D (18E), a communication unit 19D (19E), etc. The fourth device D (fifth device E) is connected to the server 1 via the communication unit 19D (19E).

[0087] The CPU 11D is configured to include a fifth information receiving unit 11D1 (11E1) (fifth information receiving means) and a fifth information display unit 11D2 (11E2) (fifth information display means). In other words, in the CPU 11D (11E) of the third device C, the fifth information receiving unit 11D1 (11E1) and the fifth information display unit 11D2 (11E2) function when the CPU 11D (11E) is operating.

[0088] The storage unit 18D (18E) has a fifth information storage unit 18D1 (18E1). The fifth information storage unit 18D1 (18E1) is a storage area that stores the fifth information generated in the fourth device D (fifth device E).

[0089] The fifth information receiving unit 11D1 (11E1) of the CPU 11D (11E) executes a process of receiving the fifth information transmitted from the server 1, and also executes a process of storing the received fifth information in the fifth information storage unit 18D1 (18E1).

[0090] The fifth information display unit 11D2 (11E2) executes a process of displaying information relating to the received fifth information on the display unit 16D (16E) (fourth device display unit (fifth device display unit)). The display unit 16D (16E) displays a response to the support requester SN (for example, a response (message) such as "Please wait a moment" or "We will send a support person SR to you, so please wait.").

[0091] <Example of when the SN of the person needing support is within the designated area AR> FIG. 8 is a diagram showing an outline of this service when the support needer SN is located within a predetermined area AR.

[0092] In Figure 8, we will explain an example in which the specified area AR is a little wider (since Figure 2, we have explained this as a service provided at train stations (for example, large stations such as Tokyo Station). Therefore, here we will use the Marunouchi area, including Tokyo Station, as an example). Figure 8 shows an example in which the support needer SN says, for example, "If I come this far (if I come to Marunouchi), I can receive support. And by receiving support, I can use the station (Tokyo Station) with peace of mind."

[0093] In the predetermined area AR, a large number of third devices C (see Figure 2) are installed that detect the presence of a person in need of support SN within the predetermined area. In addition, in predetermined locations (there are multiple locations) in the predetermined area AR, first devices A that detect a person in need of support SN who is about to receive support are installed. The first devices A are installed in various locations, such as automatic door devices, elevators, escalators, multi-purpose toilets, near ticket gates, near stairs, and locations where barrier-free access is lagging behind. A fifth device E is installed nearby the first devices A as needed.

[0094] The support needer SN in Fig. 8 is a person holding a white cane 2 having a detectable portion 2b, as in Fig. 1, but is not limited to this and may be, for example, a person in a wheelchair (there is no particular limitation as long as the person requires support). Here, the support needer SN is assumed to be a person registered in advance (this is one example).

[0095] The support responder SR is a person who supports the support needer SN, and in this case, this includes station staff, security guards from a security company that guards the station, security guards from a security company that guards the entire designated area AR, volunteers, etc. The support responder SR is a person who rushes to the support needer SN and provides the support that the support needer SN requires. There may be one or more support responders SR. In this case, the support responder SR carries a second device B.

[0096] In this service shown in Fig. 8, when the person needing support SN moves toward the station (Tokyo Station) and is then detected by the third device D within the predetermined area AR (Marunouchi), the support responder SR will know from the second device B that the person needing support SN is within the predetermined area AR. The support responder SR can then stand by to provide support (if the behavior of the person needing support SN can be predicted from the registered information in this service, the support responder SR may be sent to the predicted location of movement).

[0097] When the person needing support SN reaches the location where the first device A is installed within the specified area AR (for example, when they reach the automatic door device at the entrance or exit of a station), the person needing support SN is detected by the first device A, and based on this detection, a support request (message) is displayed on the second device B carried by the support responder SR. When the support responder SR sees the support request displayed on the second device B, the support responder SR rushes to the person needing support SN. By the support responder SR rushing to the person needing support, the person needing support SN can receive support (for example, they can receive support until they board the train). The person needing support SN can have their burden reduced by the support responder SR.

[0098] <Server 1 processing operations> First, an example of the processing operation of the server 1 will be described. FIG. 9 is a flowchart showing an example of the processing operation of the server 1 in the information processing system 100 of FIG.

[0099] In step SS1 of the processing operation of the server 1, it is determined whether or not third information (information indicating that the support needer SN is within the predetermined area AR) has been received from the third device C. If the third information has been received (YES in step SS1), the process proceeds to step SS2 (although not shown here, fourth information is generated and transmitted to the second device B before proceeding to step SS2). On the other hand, if the third information has not been received (NO in step SS1), the process of step SS1 is performed again. It should be noted that, for example, if the range of the predetermined area AR is small and the third device C is not installed, the above-described processing operation of step SS1 is omitted.

[0100] In step SS2, it is determined whether or not first information (information regarding the detected support needer SN) has been received from the first device A. If the first information has been received (YES in step SS2), the process proceeds to step SS3. On the other hand, if the first information has not been received (NO in step SS2), the process of step SS1 is performed again.

[0101] In step SS3, second information (information including the support request, the location required for rushing to the location, the optimal route to that location, etc.) is generated, and the generated second information is transmitted to the second device B. When step SS3 is completed, the process proceeds to step SS4.

[0102] In step SS4, it is determined whether sixth information (input information indicating that a response (message) to the support needer SN is required) has been received from the second device B. If the sixth information has been received (YES in step SS4), the process proceeds to step SS5. On the other hand, if the sixth information has not been received (NO in step SS4), the process of step SS1 is performed again.

[0103] In step SS5, fifth information (information about a response such as "Please wait a moment" in the event that the support responder SR is delayed in rushing to the support needer SN for some reason) is generated, and the generated fifth information is transmitted to the first device A (or at least one of the fourth device D and the fifth device E). When step SS5 is completed, the process of step SS1 is performed again.

[0104] <Regarding the processing operation of the first device A> Next, an example of the processing operation of the first device A will be described. FIG. 10 is a flowchart showing an example of the processing operation of the first device A in the information processing system 100 of FIG.

[0105] In step SS11 of the processing operation of the first device A, it is determined whether or not the support needer SN has been detected. If the support needer SN has been detected (YES in step SS11), the process proceeds to step SS12. On the other hand, if the support needer SN has not been detected (NO in step SS11), the process of step SS11 is performed again.

[0106] In step SS12, first information (information relating to the detected support needer SN) is generated, and the generated first information is transmitted to the server 1. When step SS12 ends, the process proceeds to step SS13.

[0107] In step SS13, it is determined whether or not the fifth information has been received. If the fifth information has been received (YES in step SS13), the process proceeds to step SS14. On the other hand, if the fifth information has not been received (NO in step SS13), the process of step SS11 is performed again.

[0108] In step SS14, a process is performed to display information about the received fifth information on the display unit 16A. A response (message) such as "Please wait a moment" or "We will send a support representative SR to you, so please wait" is displayed on the display unit 16A. When step SS12 is completed, the process of step SS11 is performed again.

[0109] <Regarding the processing operation of the second device B> Finally, an example of the processing operation of the second device B will be described. FIG. 11 is a flowchart showing an example of the processing operation of the second device B in the information processing system 100 of FIG.

[0110] In step SS21 of the processing operation of the second device B, it is determined whether or not fourth information (information relating to a contact stating that "the support needer SN is within the specified area AR") has been received from the server 1. If the fourth information has been received (YES in step SS21), the process proceeds to step SS22. On the other hand, if the fourth information has not been received (NO in step SS21), the process of step SS21 is performed again.

[0111] In step SS22, a process is performed to display information relating to the received fourth information on the display unit 16 B. When step SS22 is completed, the process proceeds to step SS23.

[0112] In step SS23, it is determined whether or not the above-mentioned second information has been received from the server 1. If the second information has been received (YES in step SS23), the process proceeds to step SS24. On the other hand, if the second information has not been received (NO in step SS23), the process of step SS21 is performed again.

[0113] In step SS24, a process is performed to display information relating to the received second information on the display unit 16 B. When step SS24 is completed, the process proceeds to step SS25.

[0114] In step SS25, it is determined whether a response to the support needer SN is necessary (a response in the case where the support responder SR is delayed in arriving at the support needer SN for some reason). If a response to the support needer SN is necessary (YES in step SS25), the process proceeds to step SS26. On the other hand, if a response to the support needer SN is not necessary (NO in step SS25), the process of step SS21 is performed again.

[0115] In step SS26, the sixth information is generated and the generated sixth information is transmitted to the server 1. When step SS26 is completed, the process of step SS21 is performed again.

[0116] <About the effects> As explained above with reference to Figures 2 to 11, in this service, if the support needer SN arrives at the location where the first device A is installed and waits, a support responder SR will come to the rescue. Therefore, by receiving support from the support responder SR, the support needer SN can reduce subsequent burdens. Also, in this service, the system can determine that the support needer SN is located within a specified area AR. Therefore, it is possible to give the support needer SN a sense of security, knowing that "If I come this far (for example, if I come to Marunouchi), I will receive support. And, by receiving support, I can use Tokyo Station, for example, with peace of mind." In addition, as a provider of this service, we can contribute to "creating a friendly city for those who need support," which means we can increase the value of AR in a specific area.

[0117] <Summary> Although one embodiment of the information processing system 100 of the present invention has been described above, the present invention is not limited to the above-described embodiment. Furthermore, the effects described in this embodiment are merely a list of the most preferable effects resulting from the present invention, and the effects of the present invention are not limited to those described in this embodiment.

[0118] In this embodiment, a visually impaired person holding a white cane 2 is illustrated and described as an example, but the present invention can also be applied to a hearing impaired person, for example. Also, while the wheelchair has been described above, the present invention can also be applied to a parent and child using a stroller. In this case, it can contribute to "creating a child-friendly town." In this embodiment, the support needing person SN is automatically detected by the first device A, but the present invention is not limited to this, and can be applied to, for example, a case where the support needing person SN is detected by pressing a button, etc. In this case, the first device A is provided with a push button (input unit 17A). There are various examples of detection. It is also possible to capture a white cane 2 or a wheelchair with an imaging unit and perform image recognition to detect it. In this embodiment, the response to the support needer SN is made by display, but in consideration of, for example, visually impaired people, the response may be made by voice.

[0119] In this embodiment, the hardware configuration shown in Fig. 3 is merely an example for achieving the object of the present invention and is not particularly limited. In other words, the functional configurations shown in Figs. 4 to 7 are merely an example and are not particularly limited. In other words, it is sufficient that the information processing system 100 is provided with a function that can execute the above-described series of processes as a whole, and the functional blocks used to realize this function are not particularly limited to the examples of Figs. 4 to 7.

[0120] 4 to 7, the locations of the functional blocks are not particularly limited, and may be arbitrary. For example, the functional blocks of server 1 may be distributed among multiple servers. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination of both.

[0121] Furthermore, for example, when a series of processes is executed by software, the program that constitutes the software is installed into a computer or the like from a network or a recording medium. The computer may also be a computer incorporated into dedicated hardware.

[0122] The computer may be a computer capable of executing various functions by installing various programs thereon, such as the server 1, or may be a general-purpose smartphone or personal computer.

[0123] Furthermore, for example, the recording medium containing such a program may not only be constituted by a removable medium (not shown) that is distributed separately from the device main body in order to provide the program to the user, but may also be constituted by a recording medium that is provided to the user in a state that is pre-installed in the device main body.

[0124] In this specification, the steps describing the program recorded on the recording medium include not only processes that are performed in chronological order, but also processes that are not necessarily performed in chronological order but are performed in parallel or individually. Also, in this specification, the term "system" means an overall device composed of multiple devices or multiple means, etc.

[0125] A recording medium containing such a program may be constituted not only by the removable media 21 in Figure 3 that is distributed separately from the device main body in order to provide the program to the user, but also by a recording medium that is provided to the user in a state that it is pre-installed in the device main body. The removable medium 21 is, for example, a magnetic disk (including a floppy disk), an optical disk, a magneto-optical disk, etc. The optical disk is, for example, a CD-ROM (Compact Disk-Read Only Memory), a DVD (Digital Versatile Disk), etc. The magneto-optical disk is, for example, an MD (Mini-Disk), etc. The recording medium provided to the user in a state where it is pre-installed in the device main body is constituted, for example, by the ROM 12 in FIG. 3 on which the program is recorded, or a hard disk included in the storage unit 18 in FIG.

[0126] In summary, the information processing system to which the present invention is applied is sufficient if it has the following configuration, and can take on a variety of different embodiments. That is, an information processing system to which the present invention is applied (for example, the information processing system 100 shown in FIGS. 1 and 2) At least one first device (e.g., first device A in FIGS. 1, 2, and 5) capable of detecting a support seeker (e.g., support seeker SN in FIGS. 1 and 8) who needs support; a second device (e.g., second device B in FIGS. 2 and 6) having a second device display unit (e.g., display unit 16B in FIG. 6) that is visible to at least one support person (e.g., support person SR in FIGS. 1 and 8) who supports the support needer; an information processing device (for example, server 1 in FIGS. 2 and 4) capable of communicating with each of the first device and the second device; An information processing system comprising: The first device is a first information generating means (for example, the first information generating unit 11A1 in FIG. 5) that generates first information as information relating to the detected person in need of support; a first information transmitting means (for example, the first information transmitting unit 11A2 in FIG. 5) that transmits the generated first information to the information processing device; Equipped with The information processing device includes: a first information receiving means (for example, the first information receiving unit 111 in FIG. 4) that receives the first information from the first device; second information generating means (for example, the second information generating unit 112 in FIG. 4) for generating second information serving as a support request for the support person based on the received first information; a second information transmitting means (for example, the second information transmitting unit 113 in FIG. 4) that transmits the generated second information to the second device; Equipped with The second device is A second information receiving means (for example, the second information receiving unit 11B1 in FIG. 6) that receives the second information from the information processing device; a second information display unit (for example, the second information display unit 11B2 in FIG. 6) that displays information relating to the received second information on the second device display unit; Equipped with.

[0127] According to the present invention, the first device can detect a person needing support, generate first information as information about the person needing support, and transmit the generated first information to an information processing device. The information processing device can receive the first information from the first device, generate second information serving as a support request based on the received first information, and transmit the generated second information to a second device. The second device can receive the second information from the information processing device, and display information related to the received second information on a display unit of the second device so that it can be visually recognized by a person providing support. Therefore, a support person can rush to the support needer and provide support, thereby reducing the burden on the support needer.

[0128] In addition, the information processing system to which the present invention is applied comprises: a third information generating means (for example, a third information generating unit 11C1 in FIG. 7(a)) that generates third information as information relating to the presence of the support needer in a predetermined area (for example, a predetermined area AR in FIG. 8); a third information transmitting means (for example, a third information transmitting unit 11C2 in FIG. 7(a)) that transmits the generated third information to the information processing device; and further including a third device (e.g., third device C in FIGS. 2 and 7(a)) comprising: The information processing device includes: a third information receiving means (for example, the third information receiving unit 114 in FIG. 4) that receives the third information from the third device; a fourth information generating means (for example, the fourth information generating unit 115 of FIG. 4) that generates fourth information related to a contact that the support needer is in the predetermined area and is directed to the support responder based on the received third information; a fourth information transmitting means (for example, the fourth information transmitting unit 116 in FIG. 4) that transmits the generated fourth information to the second device; Further provided with The second device is a fourth information receiving means (for example, a fourth information receiving unit 11B3 in FIG. 6) that receives the fourth information from the information processing device; a fourth information display means (for example, the fourth information display unit 11B4 in FIG. 6) that displays information relating to the received fourth information on the second device display unit (for example, the display unit 16B in FIG. 6); Further provided with:

[0129] According to the present invention, the third device can generate third information as information regarding the presence of the support needer within a predetermined area and can transmit the generated third information to the information processing device. Furthermore, the information processing device can receive the third information from the third device and, based on the received third information, generate fourth information regarding a message that the support needer is within the predetermined area and send the generated fourth information to the second device. Furthermore, the second device can receive the fourth information from the information processing device and display information regarding the received fourth information on a display unit of the second device. Therefore, since it is possible to know that there is a person in need of support within a specified area, it is possible to respond to a support request more quickly. A quick response can increase the satisfaction, peace of mind, and reliability of the person in need of support.

[0130] In addition, the information processing system to which the present invention is applied comprises: The information processing device includes: A fifth information generating means (for example, the fifth information generating unit 118 of FIG. 4) that generates fifth information as information related to a response to the support needer; a fifth information transmitting means (for example, the fifth information transmitting unit 119 in FIG. 4) that transmits the generated fifth information to the first device; Further provided with The first device is A fifth information receiving means (for example, a fifth information receiving unit 11A3 in FIG. 5) that receives the fifth information from the information processing device; a fifth information display means (for example, the fifth information display unit 11A4 in FIG. 5) that displays information relating to the received fifth information on a first device display unit (for example, the display unit 16A in FIG. 5) of the first device; Further provided with:

[0131] According to the present invention, the information processing device can generate fifth information as information related to a response to the support needer and can transmit the generated fifth information to the first device. Furthermore, the first device can receive the fifth information from the information processing device and display information related to the received fifth information on the first device display unit. Therefore, the person needing support can understand the situation of the support person by looking at the displayed response. The display of the response from the support person can give the person needing support a sense of security.

[0132] In addition, the information processing system to which the present invention is applied comprises: The support system further includes at least one of a fourth device carried by the person in need of support and a fifth device located near the first device, The information processing device includes: a fifth information generating means for generating fifth information as information relating to a response directed to the support needer; a fifth information transmitting means for transmitting the generated fifth information to the one device; Further provided with The one device is a fifth information receiving means for receiving the fifth information from the information processing device; a fifth information display means for displaying information relating to the received fifth information on a display unit of the one device; Further provided with:

[0133] According to the present invention, the information processing device can generate fifth information as information related to a response to the support needer, and can transmit the generated fifth information to at least one of a fourth device carried by the support needer and a fifth device located near the first device. Furthermore, the one device can receive the fifth information from the information processing device, and can display information related to the received fifth information on a display unit of the one device. Therefore, the person needing support can understand the situation of the support person by looking at the displayed response. The display of the response from the support person can give the person needing support a sense of security.

[0134] The information processing method to which the present invention is applied is At least one first device capable of detecting a person in need of assistance; a second device having a second device display unit visible to at least one support person who supports the support needer; an information processing device capable of communicating with each of the first device and the second device; An information processing method executed by an information processing system including: The steps executed by the first device include: a first information generating step (for example, step SS12 in FIG. 10) of generating first information as information relating to the detected person in need of support; a first information transmitting step (for example, step SS12 in FIG. 10) of transmitting the generated first information to the information processing device; Including, The steps executed by the information processing device include: a first information receiving step (e.g., step SS2 in FIG. 9) of receiving the first information from the first device; a second information generating step (e.g., step SS3 in FIG. 9) of generating second information serving as a support request for the support person based on the received first information; a second information transmitting step (for example, step SS3 in FIG. 9) of transmitting the generated second information to the second device; Including, The second device executes the steps: a second information receiving step (for example, step SS23 in FIG. 11) of receiving the second information from the information processing device; a second information display step (for example, step SS24 in FIG. 11) of displaying information relating to the received second information on the second device display unit; Includes:

[0135] According to the present invention, a support person can rush to the support needer and provide support, thereby reducing the burden on the support needer.

[0136] The program to which the present invention is applied is A first computer (for example, CPU 11A in FIG. 5) that controls at least one first device capable of detecting a support recipient who needs support; a second computer (for example, CPU 11B in FIG. 6) that controls a second device having a second device display unit that is visible to at least one support person who supports the support needer; an information processing device computer (for example, CPU 11 in FIG. 4) that controls an information processing device capable of communicating with each of the first device and the second device; A program applied to an information processing system including: the first computer, a first information generating step of generating first information as information relating to the detected person in need of support; a first information transmitting step of transmitting the generated first information to the information processing device; Execute a control process including The information processing device computer a first information receiving step of receiving the first information from the first device; a second information generating step of generating second information serving as a support request directed to the support person based on the received first information; a second information transmitting step of transmitting the generated second information to the second device; Execute a control process including the second computer; a second information receiving step of receiving the second information from the information processing device; a second information display step of displaying information relating to the received second information on the second device display unit; The control process including the above is executed.

[0137] According to the present invention, a support person can rush to the support needer and provide support, thereby reducing the burden on the support needer. [Explanation of symbols]

[0138] 1 Server (information processing device), 100 Information processing system, A First device, B Second device, C Third device, D Fourth device, E Fifth device, N Network, SN Person requiring support, SR Person providing support

Claims

1. at least one first device capable of detecting a person in need of assistance; a second device having a second device display unit visible to at least one support person who supports the support needer; an information processing device capable of communicating with each of the first device and the second device; An information processing system comprising: The first device is a first information generating means for generating first information as information relating to the detected person in need of support; a first information transmitting means for transmitting the generated first information to the information processing device; Equipped with The information processing device includes: a first information receiving means for receiving the first information from the first device; a second information generating means for generating second information, which serves as a support request for the support person, based on the received first information, the second information including information on a location where the support person will rush to the scene and information indicating an optimal route to the location; second information transmitting means for transmitting the generated second information to the second device; Equipped with The second device is second information receiving means for receiving the second information from the information processing device; a second information display means for displaying information relating to the received second information on the second device display unit; Equipped with Information processing system.

2. a third information generating means for generating third information as information relating to the presence of the person in need of support within a predetermined area; a third information transmitting means for transmitting the generated third information to the information processing device; and a third device comprising: The information processing device includes: a third information receiving means for receiving the third information from the third device; a fourth information generating means for generating fourth information, directed to the support person, regarding advance contact that the support needer is present within the predetermined area, based on the received third information; a fourth information transmitting means for transmitting the generated fourth information to the second device; Further provided with The second device is a fourth information receiving means for receiving the fourth information from the information processing device; a fourth information display unit that displays information relating to the received fourth information on the second device display unit; Further comprising: The information processing system according to claim 1 .

3. The information processing device includes: a fifth information generating means for generating fifth information as information relating to a response directed to the support needer; a fifth information transmitting means for transmitting the generated fifth information to the first device; Further provided with The first device is a fifth information receiving means for receiving the fifth information from the information processing device; a fifth information display means for displaying information relating to the received fifth information on a first device display unit of the first device; Further comprising:

3. The information processing system according to claim 1 or 2.

4. The support system further includes at least one of a fourth device carried by the person in need of support and a fifth device disposed near the first device, The information processing device includes: a fifth information generating means for generating fifth information as information relating to a response directed to the support needer; a fifth information transmitting means for transmitting the generated fifth information to the one device; Further provided with The one device is a fifth information receiving means for receiving the fifth information from the information processing device; a fifth information display means for displaying information relating to the received fifth information on a display unit of the one device; Further comprising:

3. The information processing system according to claim 1 or 2.

5. at least one first device capable of detecting a person in need of assistance; a second device having a second device display unit visible to at least one support person who supports the support needer; an information processing device capable of communicating with each of the first device and the second device; An information processing method executed by an information processing system including: The steps executed by the first device include: a first information generating step of generating first information as information relating to the detected person in need of support; a first information transmitting step of transmitting the generated first information to the information processing device; Including, The steps executed by the information processing device include: a first information receiving step of receiving the first information from the first device; a second information generating step of generating second information, which is a support request for the support person, based on the received first information, the second information including information on a location where the support person will rush to the location and information indicating an optimal route to the location; a second information transmitting step of transmitting the generated second information to the second device; Including, The second device executes the steps: a second information receiving step of receiving the second information from the information processing device; a second information display step of displaying information relating to the received second information on the second device display unit; Including, Information processing methods.

6. a first computer that controls at least one first device capable of detecting a support recipient who needs support; a second computer that controls a second device having a second device display unit that is visible to at least one support person who supports the support needer; an information processing device computer that controls an information processing device capable of communicating with each of the first device and the second device; A program applied to an information processing system including: the first computer, a first information generating step of generating first information as information relating to the detected person in need of support; a first information transmitting step of transmitting the generated first information to the information processing device; Execute a control process including The information processing device computer a first information receiving step of receiving the first information from the first device; a second information generating step of generating second information, which is a support request for the support person, based on the received first information, the second information including information on a location where the support person will rush to the location and information indicating an optimal route to the location; a second information transmitting step of transmitting the generated second information to the second device; Execute a control process including The second computer a second information receiving step of receiving the second information from the information processing device; a second information display step of displaying information relating to the received second information on the second device display unit; Execute a control process including program.

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