Control device and control method

Abstract

To provide a management device and a management method capable of efficiently assigning a maintenance persons to an elevator requiring earthquake recovery correspondence.SOLUTION: A memory 112 stores database information 161 including information on a building in which an elevator is installed, and information of maintenance person s53 maintaining the elevator. A processor 111 obtains real-time information 162 including first information related to an earthquake of a corresponding elevator requiring correspondence due to the earthquake, and second information on the maintenance persons 53 related to the correspondence of the corresponding elevator. The processor 111 decides a corresponding maintenance person performing the correspondence of the corresponding elevator among the maintenance persons 53 on the basis of the database information 161 and the real-time information 162. The processor 111 transmits route information to the corresponding elevator to a maintenance person terminal 300 used by the corresponding maintenance person.SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] The present disclosure relates to a management device and a management method for managing the response to an elevator when an earthquake occurs.

Background Art

[0002] When an earthquake occurs, a maintenance company that performs elevator maintenance sends maintenance personnel to the site to perform earthquake recovery measures for the elevator. At that time, the maintenance personnel access a management device provided by the maintenance company using a terminal, and check neighboring elevators that require earthquake recovery measures and the priority of the recovery measures. Then, the maintenance personnel select an elevator for which to perform earthquake recovery measures based on their own judgment.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, when maintenance personnel freely select an elevator for which to perform earthquake recovery measures as described above, there are cases where the overall recovery efficiency deteriorates, such as many maintenance personnel rushing to a certain area while the number of maintenance personnel is insufficient in another area. Therefore, there is room for improvement in the method of allocating maintenance personnel during earthquake recovery measures.

[0005] The present disclosure has been made to solve the above problems, and an object thereof is to provide a management device and a management method capable of efficiently allocating maintenance personnel to elevators that require earthquake recovery measures.

Means for Solving the Problems

[0006] The management device described herein is a device for managing responses to elevators in the event of an earthquake. The management device comprises a processor and a memory that stores programs executable by the processor. The memory stores database information including information about the building in which the elevator is installed and information about the maintenance personnel who maintain the elevator. The processor acquires real-time information including first information related to the earthquake of the elevator that requires attention due to the earthquake, and second information about the maintenance personnel associated with the response to the elevator. Based on the database information and the real-time information, the processor determines which maintenance personnel will handle the response to the elevator from among the maintenance personnel. The processor transmits route information to the elevator to the maintenance personnel terminal used by the responding maintenance personnel.

[0007] The management method relating to this disclosure is a method for managing responses to elevators in the event of an earthquake. The management method includes the steps of: storing database information including information about the building in which the elevator is installed and information about the maintenance personnel who maintain the elevator; acquiring real-time information including first information related to the earthquake of the elevator that requires attention due to the earthquake and second information about the maintenance personnel involved in the response to the elevator; determining a maintenance personnel member from among the maintenance personnel to handle the elevator based on the database information and the real-time information; and transmitting route information to the elevator to a maintenance personnel terminal used by the maintenance personnel. [Effects of the Invention]

[0008] According to this disclosure, maintenance personnel can be efficiently allocated to elevators that require earthquake recovery. [Brief explanation of the drawing]

[0009] [Figure 1] This is a diagram illustrating the map screen in this embodiment. [Figure 2] This figure shows an example of the hardware configuration of the management system. [Figure 3]This is a diagram illustrating the processes performed by the management device. [Figure 4] This is a flowchart of the map generation process. [Figure 5] This is a flowchart for determining who will handle the case. [Figure 6] This figure shows an example of a route selection screen. [Figure 7] This figure shows an example of a screen that displays route information. [Figure 8] This figure shows an example of how the estimated arrival time is displayed on a platform display device. [Figure 9] This figure shows an example of how the estimated arrival time is displayed on the user's terminal. [Figure 10] This is a diagram illustrating the response time of maintenance personnel. [Figure 11] This table shows an example of employee information. [Figure 12] This diagram illustrates the determination of who will be responsible for handling the situation in the commercial area of ​​Area E1. [Figure 13] This diagram illustrates the determination of who will be responsible for responding in the residential area of ​​Area E1. [Figure 14] This diagram explains the factors used to determine the priority of assigning a person to handle a situation. [Figure 15] This is a diagram illustrating the training dataset. [Figure 16] This is a flowchart of the learning process. [Modes for carrying out the invention]

[0010] The embodiments will be described below with reference to the drawings. In the following description, identical parts are denoted by the same reference numerals. Their names and functions are also the same. Therefore, detailed descriptions of them will not be repeated.

[0011] FIG. 1 is a diagram for explaining the map screen 141 in the present embodiment. A management device 100 (FIG. 2 described later) in the present embodiment can display the map screen 141. The management device 100 is a device that manages the response to an elevator in the event of an earthquake (earthquake recovery response). Building information and earthquake information in the area where an earthquake has occurred are displayed on the map screen 141.

[0012] When an earthquake occurs, earthquake recovery response (recovery work) may be required for the elevator. When a seismic sensor installed in the elevator detects shaking above a predetermined level, the elevator car stops (lands) at the nearest floor and then the door opens. Thereby, the passengers get off, and then the elevator suspends operation.

[0013] In this case, a maintenance worker who performs maintenance on the elevator goes to the building where the elevator is installed and performs the earthquake recovery response (recovery work) of the elevator. After the inspection work of the elevator, the maintenance worker returns it to normal operation and resets the seismic sensor. The seismic sensor is installed, for example, in a pit (underground) or a machine room (roof). When the seismic sensor is installed in the machine room and the building has a large number of floors such as a high-rise building, it is necessary to climb the stairs to the roof in order to operate the seismic sensor. It takes time, and if the maintenance worker is elderly, such work is not suitable.

[0014] When a larger earthquake occurs, or when some abnormality or power outage occurs in the elevator due to the earthquake, for example, a situation may occur where the passengers are trapped inside the car because the car has stopped between floors and they cannot get off. In this case, the maintenance worker needs to move the car to the nearest floor and rescue the passengers. This work takes time and requires a certain level of maintenance skills. Also, responses to buildings with a high degree of urgency such as hospitals, police stations, and fire stations, and situations with a high degree of urgency such as the occurrence of injured persons, and responses to high-speed elevators also require a certain level of skills.

[0015] In this embodiment, the system is configured to efficiently allocate maintenance personnel to elevators that require earthquake recovery (restoration work). For example, it allocates highly skilled and appropriate personnel to sites requiring high skill levels or those with high urgency, and allocates more maintenance personnel to areas where recovery is likely to take time (e.g., areas with many high-rise buildings or traffic congestion), taking into account the overall situation of the earthquake-affected area.

[0016] In the example in Figure 1, let's assume an earthquake occurs in areas E1 to E4. The map screen 141 displays the maps of areas E1 to E4 where the earthquake occurred. Map screen 141 also displays seismic intensity information. It shows that the seismic intensity in area E1 is M1, in area E3 is M2, in area E2 is M3, and in area E4 is M4. Here, we assume that M1 > M2 > M3 > M4.

[0017] The map screen 141 displays buildings and their status. Buildings 152 and 153 indicate that elevator repair work (earthquake recovery work) is required due to the earthquake. On the other hand, building 151 was not affected by the earthquake and its elevators are currently operating normally. Building 152 requires repair work because the elevator car stopped at the nearest floor and has been inactive since the earthquake. Building 153 requires repair work because passengers were trapped due to the earthquake.

[0018] The management device 100 assigns maintenance personnel 53 to each building that requires restoration work. The map screen 141 displays the current location information of each maintenance personnel 53 and the routes (routes 71a to e) to buildings 152 and 153 where the restoration work will be performed.

[0019] Area E1 indicates that one maintenance worker 53 has been assigned to three buildings 152, and is scheduled to move along route 71a to carry out sequential restoration work (earthquake recovery response). It also indicates that another maintenance worker 53 nearby has been assigned to two buildings 152, and is scheduled to move along route 71b to carry out sequential restoration work. Furthermore, it indicates that yet another maintenance worker 53 is scheduled to move along route 71c to carry out restoration work on building 153 (rescuing trapped passengers).

[0020] Similarly, in area E3, it is indicated that two maintenance personnel 53 will travel along routes 71d and 71e respectively to perform restoration work on building 152. On the other hand, in areas E2 and E4, there are no buildings 152 and 153 that require restoration work, so no maintenance personnel 53 have been assigned.

[0021] Furthermore, the map screen 141 does not need to display the location and route 71a-e of the maintenance worker 53. Alternatively, instead of displaying the location and route 71a-e of the maintenance worker 53 on the map screen 141, information such as the estimated arrival time of the maintenance worker 53 to each building 152, 153 may be displayed.

[0022] Figure 2 shows an example of the hardware configuration of the management system. The management system comprises a management device 100, a monitoring device 200, an elevator system 10, a maintenance worker terminal 300, and a user terminal 400.

[0023] The management device 100 is installed, for example, in the information center 90 of an elevator maintenance company. The information center 90 centrally manages information on elevators in various locations. The management device 100 comprises a processor 111, a memory 112, a communication interface 113, and a display unit 121. These are connected to each other via a bus so that they can communicate with one another.

[0024] The processor 111 is, for example, a CPU (Central Processing Unit). The memory 112 may be configured to include ROM (Read Only Memory), RAM (Random Access Memory), and a storage unit. The storage unit is a non-volatile storage device. The storage unit may be, for example, an HDD (Hard Disk Drive) or an SSD (Solid State Drive).

[0025] The processor 111 loads programs stored in ROM into RAM and executes them to implement various functions of the management device 100. ROM stores programs that describe the processing procedures of the management device 100. RAM serves as a workspace for the processor 111 when executing programs, and temporarily stores programs and data used when executing them.

[0026] The management device 100 can wirelessly connect to the monitoring device 200, the maintenance worker terminal 300, and the user terminal 400 via the communication interface 113. The management device 100 may also communicate with the monitoring device 200 via a wired connection. The display unit 121 displays various types of information. The display unit 121 is, for example, a liquid crystal display or a regular display.

[0027] The monitoring device 200 is a device that monitors the elevator system 10. The monitoring device 200 can transmit (issue) various elevator information acquired from the elevator system 10 to the management device 100. The monitoring device 200 includes a processor (CPU) 211, a memory 212, and a communication interface 213. These are connected to each other via a bus so that they can communicate with one another. The memory 212 may also be configured to include ROM, RAM, and a storage unit.

[0028] The processor 211 loads programs stored in ROM into RAM and executes them to implement various functions of the monitoring device 200. The ROM stores programs that describe the processing procedures of the monitoring device 200. The monitoring device 200 communicates with the management device 100 via the communication interface 213.

[0029] The maintenance worker terminal 300 is a terminal used by the maintenance worker 53. The maintenance worker terminal 300 is, for example, a mobile terminal such as a smartphone. The maintenance worker 53 is a maintenance worker of an elevator maintenance company. In this embodiment, the maintenance worker terminal 300 is a terminal provided by the maintenance company.

[0030] The maintenance worker terminal 300 comprises a processor (CPU) 311, memory 312, a communication interface 313, an input unit 320, and a display unit 321. These are interconnected via a bus so as to be able to communicate with each other. The memory 312 may also be configured to include ROM, RAM, and a storage unit.

[0031] The processor 311 loads programs stored in ROM into RAM and executes them to implement various functions of the maintenance terminal 300. The ROM stores programs that describe the processing procedures of the maintenance terminal 300. The maintenance terminal 300 can be connected to the management device 100 via the communication interface 313.

[0032] The input unit 320 receives input from the user. The input unit 320 is, for example, a touch panel, but it may also be a keyboard or mouse. The display unit 321 displays various information. The display unit 321 is, for example, a liquid crystal display or a display.

[0033] The user terminal 400 is a terminal used by the building manager or owner of the building where the elevator is installed, or by elevator passengers (for example, passengers trapped inside the elevator car). The user terminal 400 is, for example, a mobile device such as a smartphone.

[0034] The user terminal 400 comprises a processor (CPU) 411, memory 412, a communication interface 413, an input unit 420, and a display unit 421. These are interconnected via a bus so as to be able to communicate with each other. The memory 412 may also be configured to include ROM, RAM, and a storage unit.

[0035] The processor 411 loads programs stored in ROM into RAM and executes them to implement various functions of the user terminal 400. The ROM stores programs that describe the processing procedures of the user terminal 400. The user terminal 400 can connect to the management device 100 via the communication interface 413.

[0036] The input unit 420 receives input from the user. The input unit 420 is, for example, a touch panel, but it may also be a keyboard or mouse. The display unit 421 displays various information. The display unit 421 is, for example, a liquid crystal display or a display.

[0037] The elevator system 10 comprises a group control device 20, individual elevator control devices 30, a car device 40, an earthquake sensor 25, and a landing display device 26. The elevator system 10 includes multiple elevators (two in this example), but it may also include one elevator. The elevator car is installed in a hoistway provided within the building. The car travels within the hoistway, moving between multiple floors.

[0038] A machine room is located directly above the elevator shaft. The machine room houses the hoisting machine and control panel. The hoisting machine is a motor that drives the elevator car up and down. The control panel contains a group control device 20 and an individual unit control device 30. The elevator car device 40 is electronic equipment installed inside the elevator car and includes a display that shows the position and direction of the elevator car.

[0039] The elevator system 10 is equipped with a group control device 20 and individual elevator control devices 30 as control units for controlling the elevators, such as controlling the operation of the elevator car. The group control device 20 is a device that controls multiple elevators (two elevators in this example). The individual elevator control devices 30 are devices that control each individual elevator.

[0040] The group control device 20 and the individual elevator control devices 30 communicate with each other and exchange various data related to the elevator. The individual elevator control devices 30 acquire signal data from the elevator car 40 or issue control commands to the elevator car 40.

[0041] The group control device 20 is connected to various landing equipment, including the landing display device 26. The landing display device 26 is installed at the landings on each floor and displays various information to passengers.

[0042] The group control device 20 is connected to the earthquake sensor 25. The earthquake sensor 25 is a device that detects earthquakes. The individual elevator control device 30 acquires earthquake signals (for example, P-wave, S-wave, etc.) from the earthquake sensor 25 via the group control device 20. The individual elevator control device 30 can cause the elevator car to perform actions (earthquake-induced controlled operation) based on the earthquake signals detected by the earthquake sensor 25. Specifically, based on the earthquake signals, the individual elevator control device 30 pauses or stops the elevator car after it has landed on the nearest floor.

[0043] Furthermore, the control device 100 can communicate with the elevator system 10 via the monitoring device 200. The monitoring device 200 can send various elevator signals, including earthquake signals detected by the earthquake sensor 25, to the control device 100.

[0044] This allows the control device 100 to acquire various information about the elevator and to recognize that an earthquake has occurred in the building where the elevator is installed. The signals acquired by the control device 100 are not limited to earthquake signals (P-waves, S-waves, etc.), but may also include signals indicating that the elevator is stopped due to an earthquake, signals that can identify a trapped state, etc.

[0045] Furthermore, the earthquake sensor 25 is not limited to being connected to the group control device 20, but may also be connected to the individual unit control device 30, and an earthquake sensor 25 may be installed for each elevator. In addition, the elevator system 10 may not have a group control device 20, and the individual unit control devices 30 may communicate with each other, and the individual unit control devices 30 may communicate directly with the monitoring device 200.

[0046] Figure 3 is a diagram illustrating the process performed by the management device 100. The management device 100 activates this process when it detects an earthquake. For example, this process may be activated when it receives earthquake information from the Japan Meteorological Agency, or it may be activated based on information received at the information center 90.

[0047] Hereafter, elevators that require attention (earthquake recovery response) due to the earthquake will also be referred to as "response elevators." Furthermore, the maintenance personnel 53 who perform earthquake recovery response on these response elevators will also be referred to as "response maintenance personnel."

[0048] When processing begins, the management device 100 first requests database information 161. Then, the management device 100 receives the database information 161.

[0049] The database information 161 is stored, for example, in memory 112. In this case, the management device 100 retrieves the database information 161 from memory 112. Alternatively, the database information 161 may be stored in a different server device than the management device 100. In this case, the management device 100 requests the database information 161 from the server device and retrieves it from the server device.

[0050] Database information 161 includes building information for buildings where elevators are installed, elevator information, and maintenance personnel information for the 53 maintenance personnel who maintain the elevators. The building information records for each building the building's purpose, whether it is designated as an express service area, its location, the nearest train station to the building when traveling by public transport, the travel time from the nearest station, the nearest interchange to the building when traveling by car, and whether the building has a parking lot.

[0051] Designation as an "express priority" building is a designation indicating whether or not earthquake recovery efforts will be prioritized. If an express priority designation is made in accordance with the contract with the customer, earthquake recovery efforts will be prioritized over those of other buildings. The building's use is recorded, including hospitals, fire stations, police stations, office buildings, and commercial buildings. If the building's use is a hospital, fire station, or police station, the urgency of earthquake recovery efforts is high.

[0052] The elevator information records details such as the presence or absence of monitoring devices 200 in each building, the number of elevators installed, the number of earthquake sensors 25 (hereinafter also simply referred to as "sensors") installed, the number of floors, the elevator model, the location of the sensors, and the type of sensors.

[0053] The maintenance personnel information includes each maintenance worker's employee ID, department, job duties, email address, home address (residence), maintenance-related skills information (personal skills, technical skills), age, geographical knowledge, and other relevant details.

[0054] The affiliation section records information that identifies the location of the workplace, such as the name of the branch office to which the employee belongs. In this embodiment, each branch office has an area under its jurisdiction (responsibility). For example, if the area that Branch Office A is responsible for is Area B, then Maintenance worker 53 belonging to Branch Office A is responsible for the maintenance of elevators in buildings located within Area B.

[0055] The job description records the employee's duties, such as "maintenance worker" who performs elevator maintenance, or "clerk" who performs administrative tasks. The email address section records the email address of the maintenance worker terminal 300 used by maintenance worker 53.

[0056] The skill information includes both personal skills and technical skills. Technical skills indicate the skill level related to elevator maintenance. In this embodiment, the information indicating the skill level includes skill level A, skill level B, and skill level C. Skill level A, skill level B, and skill level C indicate increasing skill levels related to elevator maintenance, in that order.

[0057] Human skills are general skills other than technical skills. For example, information such as whether or not someone can drive a car, or whether or not they can climb the stairs to the top floor (machine room) of a high-rise building, is recorded.

[0058] Next, the management device 100 requests real-time information 162. The management device 100 then receives the real-time information 162. The real-time information 162 includes information from the Japan Meteorological Agency, earthquake information, traffic information, and responder information.

[0059] The Japan Meteorological Agency (JMA) information is provided by the JMA and includes seismic intensity information for various locations. The management device 100 accesses the JMA's server to obtain seismic intensity information for various locations.

[0060] Earthquake information is information about earthquakes managed on the server of the information center 90, and includes earthquake-related information about response elevators that require action due to the earthquake. Earthquake information includes information received from the monitoring device 200 (for example, earthquake signals such as P-waves and S-waves), telephone information from customers regarding response elevators, whether or not people are trapped, and whether or not there are injured people. The management device 100 requests earthquake information from the server of the information center 90 and receives earthquake information from the server of the information center 90.

[0061] An entrapment situation is when passengers are trapped inside an elevator car because the doors cannot be opened. Telephone information refers to telephone calls received regarding the relevant elevator. This includes telephone information received from building managers, telephone information received from inside the elevator car where the entrapment occurred, etc.

[0062] Traffic information can be obtained from servers owned by companies that provide traffic information. This traffic information includes congestion information. The management device 100 requests traffic information from the server and receives it from the server. The traffic information also includes transfer information for public transportation such as trains.

[0063] The responder information (also referred to as "responsible maintenance personnel") is information about the maintenance personnel 53 (responsible maintenance personnel) involved in the response to the elevator in question. Responsible personnel information can be obtained from the maintenance personnel terminal 300 carried by the maintenance personnel. Responsible personnel information includes the location information (current location) of the maintenance personnel 53, current status information (response completion information, etc.), and whether or not a vehicle is being used. The management device 100 receives the responder information from the maintenance personnel terminal 300. This information will be described later.

[0064] The database information 161, earthquake information, and responder information may be stored in the memory 112 of the management device 100, or they may be stored in a server device different from the management device 100. In the former case, the management device 100 retrieves the information from the memory 112. In the latter case, the management device 100 requests data from the server device and retrieves the data from the server device.

[0065] Next, the management device 100 executes a map generation process. In the map generation process, the management device 100 generates map information by overlaying the location information (location) of the building where the elevators requiring attention due to the earthquake (responsible elevators) are installed, the detection results of the earthquake sensors 25, and seismic intensity information from various locations.

[0066] Figure 4 is a flowchart of the map generation process. The management device 100 executes the map generation process. Hereinafter, "step" will also be simply referred to as "S".

[0067] During the map generation process, a map screen 141 as shown in Figure 1 is generated. However, at this stage, maintenance personnel 53 have not yet been assigned, so this information is not displayed. In this example, recovery work is required in areas E1 and E2.

[0068] As shown in Figure 4, when the map generation process starts, the management device 100 acquires database information 161 and real-time information 162 in S201.

[0069] In S202, the management device 100 sets building information in the map information. In the example in Figure 1, the map information is a map of areas E1 to E4. Also, in the example in Figure 1, the building information is the location information of buildings 151 to 153, etc.

[0070] In step S203, the management device 100 sets seismic intensity information into the map information. In the example shown in Figure 1, seismic intensity information (seismic intensity M1 to M4) for areas E1 to E4 is set.

[0071] In S204, the management device 100 sets the information of the earthquake detector 25 into the map information. In the example in Figure 1, the building information is the information of the earthquake detector 25 in buildings 152 and 153. In this example, the information includes whether or not recovery work is required due to the elevator car stopping (suspending) at the nearest floor, and whether or not recovery work is required due to an entrapment.

[0072] In S205, the management device 100 sets other information to the map information and terminates the map generation process. The other information may include P-wave and S-wave information including seismic intensity, and various signals obtained from the elevator via the monitoring device 200. The other information may also include telephone information or smartphone information from customers or elevator users (such as whether there are injured people or whether people are trapped).

[0073] Furthermore, as shown in Figure 1, after a maintenance worker 53 is assigned to an elevator requiring restoration work, the maintenance worker 53's current location information and the route the maintenance worker 53 will travel may be set in the map information.

[0074] Returning to the explanation of Figure 3, the management device 100 executes the personnel determination process. Based on the database information 161 and real-time information 162, the personnel determination process uses the trained model 168 to determine which maintenance personnel 53 will handle the elevator in question (maintenance personnel 53 capable of earthquake recovery).

[0075] Figure 5 is a flowchart of the response personnel determination process. The management device 100 executes the response personnel determination process. As shown in Figure 5, when the response personnel determination process starts, the management device 100 extracts "target areas" with an earthquake intensity of a predetermined value or higher (for example, earthquake intensity 5) in S301.

[0076] In S302, the management device 100 extracts database information 161 and real-time information 162 for the target area. In S303, the management device 100 extracts building information within the target area that requires earthquake recovery measures. For example, in the example shown in Figure 1, buildings 152 and 153 that require earthquake recovery measures are extracted.

[0077] In S304, the management device 100 extracts maintenance personnel 53 who reside or are staying within the target area. Specifically, the management device 100 uses the "address" data of the "maintenance personnel information" in the database information 161 to extract maintenance personnel 53 whose addresses are located within the "target area" where the seismic intensity is above a predetermined value (seismic intensity 5). The management device 100 also obtains the "location information (current location)" of the maintenance personnel 53 from the "responder information" in the real-time information 162.

[0078] In this embodiment, the management device 100 is configured to acquire the location information of maintenance personnel 53 using GPS information from the maintenance personnel terminal 300. Then, it extracts maintenance personnel 53 whose location information is within the "target area" (i.e., staying in the target area).

[0079] In S305, the management device 100 uses the trained model 168 to estimate the responding maintenance personnel, response route, and response time information, and then terminates the responder determination process. Details of the trained model 168 will be described later with reference to Figures 15 and 16.

[0080] Returning to Figure 3, the management device 100 transmits route information to the elevator in question to the maintenance worker terminal 300 used by the maintenance worker. Multiple routes are available, and the maintenance worker 53 can choose their preferred route. The management device 100 assigns the route selected by the maintenance worker to the maintenance worker from among the multiple routes.

[0081] Figure 6 shows an example of a route selection screen. In the example in Figure 6, an example of the route selection screen displayed to maintenance worker 53 with employee ID "123" is shown. The display unit 321 of the maintenance worker terminal 300 shows that the employee ID is "123", the name of maintenance worker 53 is "ABC", the category (job) is "maintenance worker", and the address (residence) is included in "Area E1". It also shows that maintenance worker 53 is currently in "Area E1".

[0082] At the bottom of the screen, under "Route Selection," two options, Route 1 and Route 2, are displayed, and instructions are given to select the route that corresponds to earthquake recovery and click the submit button.

[0083] Route 1 corresponds to buildings A, B, and C in that order. A link to "Detailed Information" is displayed, and clicking this link will show detailed information for Route 1. Route 2 corresponds to buildings D and E in that order. A link to "Detailed Information" is also displayed, and clicking this link will show detailed information for Route 2.

[0084] When you check the route you want to select and click the send button, the above information is sent to the management device 100. In this example, maintenance worker 53 selects route 1 and sends the selected route to the management device 100.

[0085] As a result, the management device 100 formally assigns the selected route to the maintenance worker 53. Figure 7 shows an example of a screen displaying route information. This screen may be displayed when "Next" is clicked on the screen shown in Figure 6.

[0086] In this example, since maintenance worker 53 selected Route 2, the route information was instructed to address Building D first, and then Building E, as shown in Figure 7 (the elevators assigned to maintenance worker 53 are those in Building D and Building E).

[0087] The information for Building D shows that the estimated travel time to Building D is "T1 minutes," that there is "1" earthquake sensor installed in Building D, and that there are 2 elevators stopped at the nearest floor and out of service (elevators requiring repair) due to the earthquake. Clicking the "Show more details" link will display more detailed information about Building D, including directions to Building D.

[0088] Furthermore, the information for Building E indicates that the estimated travel time to Building D is "T2 minutes," that there is "1" earthquake sensor installed in Building D, and that there is one elevator stopped at the nearest floor and out of service (an elevator requiring restoration) due to the earthquake. Clicking the "Show more details" link will display more detailed information about Building E, including directions to Building E. Maintenance worker 53 will head to the site to carry out earthquake restoration work on buildings along this route.

[0089] Returning to the explanation of Figure 3, the management device 100 estimates the estimated arrival time (estimated arrival time) of the maintenance personnel to the building where the corresponding elevator is installed, based on the database information 161 and the real-time information 162.

[0090] The management device 100 periodically acquires real-time information 162. Based on the database information 161 and the periodically acquired real-time information 162, the management device 100 updates the estimated arrival time.

[0091] The management device 100 notifies elevators and elevator users in buildings along the route assigned to the maintenance worker 53 of the estimated arrival time of the maintenance worker 53. The estimated arrival time can be displayed on the landing display device 26 and the user terminal 400.

[0092] Figure 8 shows an example of the estimated arrival time display on the landing display device 26. The management device 100 transmits information including the estimated arrival time to the monitoring device 200. The monitoring device 200 transmits information including the estimated arrival time to the group control device 20. The group control device 20 causes the landing display device 26 to display this information.

[0093] For example, as shown in Figure 8, the platform display device 26 displays the message "Currently en route to restoration work," along with an estimated arrival time of "14:25." It also indicates that the restoration work is being carried out on elevators A and B.

[0094] The estimated arrival time can also be checked on the user terminal 400. Figure 9 shows an example of the estimated arrival time display on the user terminal 400.

[0095] For example, as shown in Figure 9, the display unit 421 of the user terminal 400 shows that the building to be restored is "ABC Building" and the elevators to be restored are "Elevator A" and "Elevator B". In addition, the message "We are currently on our way to restore service" is displayed, along with an estimated arrival time of "14:25".

[0096] This user terminal 400 may be a terminal owned by the owner or manager of the building that is being restored. In this case, the estimated arrival time can be checked by accessing the management device 100 via a predetermined URL.

[0097] Furthermore, the user terminal 400 may be a terminal owned by a passenger trapped inside the elevator car. In this case, the estimated arrival time can be checked by scanning a two-dimensional code attached to the elevator car with the user terminal 400. This two-dimensional code contains information that identifies the building and elevator, as well as URL information for accessing the management device 100.

[0098] As described above, the building is equipped with a landing display device 26 that displays information based on information transmitted from the management device 100. The management device 100 periodically transmits updated estimated arrival times to the landing display device 26 in order to display the estimated arrival time. Furthermore, the management device 100 is configured to communicate with user terminals 400 used by elevator users. The management device 100 periodically transmits updated estimated arrival times to the user terminals 400 connected to the management device 100 in order to display the estimated arrival time to the user terminals 400.

[0099] Figure 10 is a diagram illustrating the response time of maintenance worker 53. The example in Figure 10 shows the state of route 71b in area E1 and area E2 in Figure 1.

[0100] Maintenance worker 53, assigned route 71b, is scheduled to perform maintenance work in Building D before proceeding to Building E. Building D has two elevators, both of which require maintenance. Building E also has two elevators, both of which require maintenance.

[0101] The management device 100 predicts that the travel time to Building D will be T1 minutes, the time required for handling tasks at Building D will be Ta minutes, and then the travel time to Building E will be T2 minutes. Therefore, Building D is notified that its estimated arrival time is "T1 minutes". Meanwhile, Building E is notified that its estimated arrival time is "T1 + Ta + T2 minutes".

[0102] For example, when maintenance worker 53 completes the work at Building D, this is registered on the maintenance worker terminal 300. As a result, the management device 100 recalculates the estimated arrival time to Building E, and the recalculated estimated arrival time is notified to Building E.

[0103] As shown in Figure 1, there are no elevators in Area E2 that require attention. Therefore, as shown in Figure 4, no maintenance personnel 53 have been assigned to Area E2.

[0104] Returning to the explanation of Figure 3, once the process of transmitting the estimated arrival time is complete, the real-time information 162 is acquired again, and the process from map generation to transmission of the estimated arrival time is repeated. The process is then repeated every predetermined time (for example, every second). In other words, in this embodiment, the maintenance personnel 53 who will respond to the earthquake recovery are determined, and then, based on the real-time information 162 which is updated in real time, the map screen 141 shown in Figure 1, the assignment of personnel, and information such as the estimated arrival time to be presented to the customer are updated.

[0105] As mentioned above, the responder information includes the location information (current location) and current status information (completion status) of maintenance worker 53. Since the location information of maintenance worker 53 is updated hourly, the estimated arrival time will be updated with greater accuracy based on the distance to the building, traffic information, etc.

[0106] Furthermore, the maintenance worker 53 may input information about buildings where the work has been completed, or the estimated time required for the work, into the maintenance worker terminal 300. Since the estimated arrival time is recalculated each time this information is updated, the estimated arrival time will be updated to be more accurate. In addition, when information about buildings where the work has been completed is entered, a new route may be assigned, or the route may be reviewed and reassigned.

[0107] The following will explain in detail the assignment of maintenance worker 53 (including the relationship between maintenance worker 53's skills and urgency) using the figures from Figure 11 onwards. Figure 11 is a table showing an example of employee information. As shown in Figure 11, the items of employee information are "Employee ID," "Department," "Job Title," "Email Address," "Address," and "Skill Information."

[0108] For example, the employee information records that employee ID "10023" (maintenance worker 53) belongs to "S1 Branch," his job is "maintenance worker," his email address is "xx1@xx.xx," his address is "T1 Prefecture, S1 City," and his skill information is "skill level B."

[0109] In this embodiment, the branch office responsible for the earthquake-affected area E1 (target area) is assumed to be Branch Office S1. Branch Office S1 has 53 maintenance workers with skill level B and employee ID "10023", 53 maintenance workers with skill level A and employee ID "10024", 53 maintenance workers with skill level C and employee ID "10025", and 53 maintenance workers with skill level C and employee ID "10026". Employee ID "10027" is an office worker.

[0110] The following describes an example of determining the responsible party in Area E1. In this example, Area E1 is assumed to consist of a commercial area (Figure 12) and a residential area (Figure 13).

[0111] In commercial areas, there are many high-rise buildings, and it is desirable that maintenance personnel have high skill levels to handle these buildings. On the other hand, in residential areas, there are many mixed-use buildings or apartments with fewer floors, and it is acceptable for maintenance personnel with lower skill levels to handle them.

[0112] Figure 12 is a diagram illustrating the determination of who will respond in the commercial area of ​​Area E1. The commercial area of ​​Area E1 has many high-rise buildings 155 and few mixed-use buildings 156 (including apartments). Mark 157 indicates that a monitoring device 200 is installed in the building and that recovery work is required. Mark 158 indicates that a monitoring device 200 is installed in the building and that recovery work is not required. Mark 159 indicates that a monitoring device 200 is not installed in the building and it is unclear whether recovery work is required.

[0113] For the restoration of E1, maintenance personnel 53 belonging to the S1 branch office that oversees area E1 and whose address is within area E1 may be assigned, or maintenance personnel 53 who simply have an address within area E1 may be assigned. However, it is more desirable to assign maintenance personnel 53 from the S1 branch office because they are familiar with the site and the surrounding geography. In addition, the management device 100 will assign maintenance personnel with a higher probability to high-rise buildings 155 equipped with high-speed elevators than to mixed-use buildings 156 equipped with low-speed elevators.

[0114] For example, the management device 100 may assign maintenance personnel 53d with skill levels A and B to high-rise buildings 155 equipped with high-speed elevators, and assign maintenance personnel with skill level C to mixed-use buildings 156 equipped with low-speed elevators.

[0115] If there is a shortage of maintenance personnel 53 to be assigned to area E1, the management device 100 may assign maintenance personnel 53 whose current location is within area E1 (for example, a business traveler or someone who happens to be staying there on a holiday), or it may assign maintenance personnel 53 in an area adjacent to E1 or maintenance personnel 53 from a branch office adjacent to branch office S1.

[0116] Furthermore, in this embodiment, the management device 100 assigns maintenance personnel with higher skill levels to buildings with a higher urgency level with a higher probability than to buildings with a lower urgency level. For example, if the building is used as a hospital, fire station, or police station, the urgency level is set higher. If the building is used as an office building, commercial building, etc., the urgency level is set lower than the above.

[0117] For example, if a building is used as a hospital, fire station, or police station, there is a higher probability that 53 maintenance personnel with skill level A will be assigned. For other building uses, there is a higher probability that 53 maintenance personnel with skill levels B or C will be assigned. The same assignment method should also be used in high-priority situations (such as when there are injured people or people trapped inside).

[0118] This will be explained using a specific example of employee information (Figure 11). Of the maintenance personnel shown in Figure 11, those whose address (residence) is within Area E1 and who have skill levels A and B (Employee IDs: 10023, 10024) will be extracted. Alternatively, maintenance personnel 53 whose current location is within Area E1 and who have skill levels A and B may also be extracted.

[0119] Then, maintenance personnel with employee IDs 10023 and 10024 are assigned as "available". For example, in the example in Figure 1, maintenance personnel 53 with employee ID 10024, who has skill level A, is assigned to building 153 (where a trap occurs) on route 71c, which requires a high level of skill.

[0120] Next, we will explain how to determine who will respond in the residential area of ​​Area E1. Figure 13 is a diagram illustrating how to determine who will respond in the residential area of ​​Area E1. Assume that there are no high-rise buildings 155 in the residential area of ​​Area E1, and that there are only mixed-use buildings 156 (including apartments) with slow elevators.

[0121] As described above, the management device 100 assigns maintenance personnel with a higher skill level to high-rise buildings 155 equipped with high-speed elevators with a higher probability than to mixed-use buildings 156 equipped with low-speed elevators. For example, the management device 100 may assign maintenance personnel 53g with skill level C to mixed-use buildings 156 (including apartment buildings) equipped with low-speed elevators.

[0122] Let's explain using a specific example of employee information (Figure 11). From the maintenance personnel shown in Figure 11, maintenance personnel whose address (residence) is within Area E1 and who have skill level C (Employee IDs: 10025, 10026) are extracted. Alternatively, maintenance personnel 53 who are currently located within Area E1 and have skill level C may also be extracted. Then, maintenance personnel with employee IDs 10025 and 10026 are assigned as "available".

[0123] In this case, building 156, which is marked 159, does not have a monitoring device 200 installed that transmits earthquake information to the management device 100. In this case, unless there is a telephone call or other notification from the building, the maintenance worker 53 cannot know whether or not there is an elevator in the building that requires attention.

[0124] As shown in Figure 13, in the residential area of ​​Area E1, there are 4 buildings with monitoring devices 200 installed and 4 buildings without monitoring devices 200 installed. Of the 4 buildings with monitoring devices 200 installed, 2 (50%) require corrective action.

[0125] Of the four buildings where monitoring device 200 is not installed, it is unclear how many require countermeasures. However, it is possible to estimate how many of the buildings without monitoring device 200 require countermeasures based on the history of real-time information from past earthquakes.

[0126] For example, suppose that past records show that the proportion of buildings requiring corrective action is the same whether or not the monitoring device 200 is installed. In this case, since the proportion of buildings requiring corrective action among those with the monitoring device 200 installed is 50%, we can estimate that the number of buildings requiring corrective action among those without the monitoring device 200 is 4 × 50% = 2.

[0127] In this way, the management device 100 estimates the number of response elevators in the area where response is required due to the earthquake. The number of response elevators includes the number of response elevators installed in buildings where the monitoring device 200 is not installed.

[0128] The estimation may be performed using the method described above. In this embodiment, the estimation is configured to be performed using a trained model that has been trained using AI based on historical data. However, the method is not limited to this, and an estimation model may be derived based on a known estimation method using historical data, and the estimation may be performed using this model.

[0129] Figure 14 is a diagram illustrating the factors used to determine the priority of assigning response personnel. Response personnel (maintenance personnel) are assigned based on predetermined priorities. These priorities include factors such as "urgency" and "reasonableness."

[0130] For example, situations such as an elevator entrapment or an injured person inside the elevator car are highly urgent. In such urgent situations, rescue must be prioritized.

[0131] Rationality is a factor related to the time it takes to complete recovery work (response work). For example, when assigning maintenance worker 53, is there any wasted time on the route to the building (can he get there quickly)? Or does maintenance worker 53 have the skills to handle the situation at the site (will a lack of skills cause unnecessary delays)?

[0132] The management device 100 makes optimal assignments by allocating maintenance personnel 53 while considering factors such as urgency and rationality (to respond quickly to high-urgency sites while also shortening the overall response time).

[0133] Specifically, the elements that indicate "urgency" and "rationality" as included in database information 161 and real-time information 162 are those shown in the table in Figure 11.

[0134] Items corresponding to "urgency" include seismic intensity, building use (hospital, fire department, police), designation as an emergency service, telephone information from clients, whether or not people are trapped, and whether or not there are injured people.

[0135] Items related to "rationality (recovery time)" are classified into those related to "travel time" and those related to "work time". Items related to "travel time" include the location information of maintenance worker 53, the building address, traffic congestion information, sensor installation location (number of floors), age (movement between floors), and geographical knowledge (travel time). Items related to "work time" include skill information (human skills, technical skills), number of sensors installed, model, elevator model (high-speed elevator), etc.

[0136] For example, if the earthquake is of high magnitude and traffic congestion is occurring, the number of personnel allocated to that area needs to be increased. Hospitals, fire departments, and police need to be assigned 53 maintenance personnel with high priority and technical skills. Cases designated as urgent, involving people trapped inside, receiving phone calls from customers, and involving injured persons need to be given priority.

[0137] Depending on the elevator model, such as high-speed elevators, it may be necessary to assign maintenance personnel with high technical skills (53). This tendency is particularly strong in high-rise buildings and commercial areas. For low-speed elevators, it is acceptable to assign maintenance personnel with lower technical skills (53). This tendency is also strong in mixed-use buildings and residential areas.

[0138] Furthermore, if the earthquake sensor 25 is installed in the machine room (rooftop), the time it takes to climb the stairs to the rooftop must be taken into consideration. In this case, if there are many floors and the maintenance personnel are elderly, it will take time to move to the machine room. Also, if a special type of earthquake sensor 25 is installed, it will take time to operate.

[0139] Furthermore, based on the building's address and the location information of maintenance personnel 53, it is necessary to assign maintenance personnel who will have the shortest travel distance, travel time, and work time. In doing so, it is necessary to take into account traffic congestion information appropriate to the time of day and region.

[0140] In commercial areas with many high-rise buildings, the large number of floors and elevators can cause delays, and some areas require a large number of personnel. These trends, such as which areas experience congestion at which times of day, which areas require more time for tasks, and which areas require more personnel, can be identified from historical data.

[0141] As illustrated above, there is a certain correlation between the history (input data) of database information 161 and real-time information 162 and the corresponding information (output data) regarding the maintenance worker 53 (responding maintenance worker) to whom the route was actually assigned. Here, "responding information" includes the corresponding maintenance worker, the corresponding maintenance worker's route, and the corresponding maintenance worker's estimated arrival time and estimated work time.

[0142] Therefore, in this embodiment, "corresponding information" is determined using AI (Artificial Intelligence). For example, a trained model is generated that infers output Y from input X based on training data consisting of combinations of input and output data. For example, training can be performed using supervised learning with a neural network. As a learning algorithm used for model generation, deep learning, which learns to extract the features themselves, can also be used.

[0143] In this embodiment, memory 112 stores the trained model 168. The management device 100 inputs database information 161 and real-time information 162 into the trained model 168, and outputs corresponding information as an estimation result from the trained model 168. The trained model 168 is a model that has undergone machine learning processing using training data so that when the history of database information 161 and real-time information 162 is input, it outputs corresponding information (responding maintenance personnel, corresponding maintenance personnel's corresponding route, corresponding maintenance personnel's response time information (estimated arrival time, estimated work time)) as an estimation result.

[0144] Specifically, the learning process is performed using the input and output data set described above. Then, using the obtained trained model, the database information 161 and real-time information 162 are taken as input data, and the corresponding information is used as output data (estimation result) for estimation. The learning process will be explained below using Figures 15 and 16.

[0145] The "input data" and "output data" described above are as shown in Figure 15. Figure 15 is a diagram illustrating the training dataset 167. As shown in Figure 15, the input data 165 includes database information 163 and history information 164. The output data 166 includes correspondence information.

[0146] Here, the response information includes the assigned maintenance worker, the assigned maintenance worker's response route, and the assigned maintenance worker's response time information (arrival time, work time). The assigned maintenance worker is one of the pieces of information about the maintenance worker 53 who was actually assigned from the history of past real-time information 162. The response route is the route that the assigned maintenance worker 53 actually took to respond. The response time information is the time that the assigned maintenance worker 53 actually spent on the response, and includes the arrival time to the assigned building and the work time spent on elevator repair work.

[0147] The database information 161 and past real-time information 162 corresponding to this output data 166 become the input data 165 (database information 163, history information 164 (history of real-time information 162)). The input data 165 includes various information such as seismic intensity information, traffic congestion information, building usage, and maintenance worker skill information from when the maintenance worker 53 actually responded.

[0148] Next, a training dataset 167 is prepared, consisting of combinations of input data 165 and output data 166. Here, output data 166 will be the correct data.

[0149] For example, in practice, highly skilled maintenance personnel (53) are assigned to high-rise buildings and high-priority sites, and maintenance personnel (53) closer to the site are also assigned to handle the situation. Therefore, in principle, the extracted input and output data can be used directly as training data.

[0150] However, it is also possible to manually exclude inappropriate data and select the optimal combination of input data 165 and output data 166. For example, data such as customer complaints arising or delays in resolving complaints due to the assignment of maintenance personnel with low technical skills may be excluded as unsuitable training data.

[0151] Figure 16 is a flowchart of the learning process. Hereafter, "step" will also be simply referred to as "S". As shown in Figure 16, when the learning process starts, the management device 100 selects training data from the training dataset 167 in S101 and proceeds to S102.

[0152] In S102, the control device 100 inputs the selected training data into the estimation model and proceeds to S103. In S103, the control device 100 executes the estimation process, outputs the estimation result, and proceeds to S54. In S104, the control device 100 updates the parameters of the estimation model based on the error between the estimation result and the ground truth data corresponding to the training data, and proceeds to S105.

[0153] In S105, the control device 100 determines whether or not learning has been performed based on all the training data. If the control device 100 determines that learning has been performed based on all the training data (YES in S105), it proceeds to S106. If the control device 100 does not determine that learning has been performed based on all the training data (NO in S105), it returns to S101.

[0154] In S106, the management device 100 stores the trained estimation model as trained model 168 and terminates the training process.

[0155] The main configuration and effects of this embodiment are described below. The management device 100 is a device that manages responses to elevators in the event of an earthquake. The management device 100 comprises a processor 111 and a memory 112 that stores programs executable by the processor 111. The memory 112 stores database information 161, which includes information about the building where the elevator is installed and information about the maintenance personnel 53 who maintain the elevator. The processor 111 acquires real-time information 162, which includes first information related to the earthquake of the elevators that require attention due to the earthquake, and second information about the maintenance personnel 53 related to the response to the elevators. Based on the database information 161 and the real-time information 162, the processor 111 determines which maintenance personnel 53 will handle the elevators. The processor 111 transmits route information to the elevators to the maintenance personnel terminals 300 used by the maintenance personnel. In this way, maintenance personnel 53 can be efficiently assigned to elevators that require earthquake recovery.

[0156] The processor 111 estimates the expected arrival time of a maintenance worker to the building where the elevator is installed, based on database information 161 and real-time information 162. The processor 111 periodically acquires real-time information 162. The processor 111 updates the estimated arrival time based on database information 161 and the periodically acquired real-time information 162. In this way, users can be notified of a more accurate estimated arrival time of the maintenance worker. Knowing the estimated arrival time can alleviate user frustration and provide a sense of security.

[0157] The building is equipped with a landing display device 26 that displays information based on data transmitted from the management device 100. The processor 111 periodically transmits updated estimated arrival times to the landing display device 26 to display the estimated arrival time. In this way, elevator users can be notified of the more accurate estimated arrival time of the maintenance worker. Knowing the estimated arrival time can alleviate user frustration and provide a sense of security.

[0158] The management device 100 is configured to communicate with user terminals 400 used by elevator users. The processor 111 periodically transmits updated estimated arrival times to the user terminals 400 connected to the management device 100 in order to display the estimated arrival time to the user terminals 400. In this way, the building manager / owner or elevator users (especially passengers trapped inside the elevator car) can be notified of the more accurate estimated arrival time of the maintenance worker. Knowing the estimated arrival time can alleviate user frustration and provide a sense of security.

[0159] The route information includes multiple routes that the maintenance worker can choose from. The processor 111 assigns the route selected by the maintenance worker to the maintenance worker. In this way, the maintenance worker 53 can select the optimal route according to the situation at the time.

[0160] The management device 100 is configured to communicate with the monitoring device 200, which monitors the elevator in question. The first information includes information received from the monitoring device 200, telephone information received regarding the elevator in question, whether or not there is a trapped state, and whether or not there are any injured persons in the elevator in question. A trapped state is a state in which passengers are trapped inside the elevator car because the doors of the elevator car cannot be opened. The second information includes the location information of the maintenance personnel in question and the status of the maintenance personnel's response to the elevator in question. In this way, for example, based on information indicating the urgency of the situation, such as a trapped state, and information indicating the reasonableness (recovery time), such as the location information of the maintenance personnel in question, maintenance personnel 53 can be assigned more efficiently to elevators that require earthquake recovery.

[0161] The building information includes the building's purpose, whether or not the building should be prioritized for response, the building's location, information about the elevators, whether or not a monitoring device 200 is installed, and information about earthquake sensors 25 installed in conjunction with the elevators. The maintenance worker 53 information includes the maintenance worker 53's age, place of residence, maintenance skills, and geographical knowledge. In this way, for example, maintenance workers 53 can be assigned more efficiently to elevators requiring earthquake recovery based on information indicating the urgency of the building's purpose and information indicating the reasonableness (recovery time) of the building's location.

[0162] The processor 111 estimates the number of elevators that need attention in areas affected by the earthquake. This number includes elevators in buildings where monitoring devices 200 are not installed. In this way, maintenance personnel 53 can be efficiently allocated to elevators that require earthquake recovery, even in buildings where monitoring devices 200 are not installed.

[0163] Memory 112 further stores the trained model 168. The processor 111 inputs database information 161 and real-time information 162 into the trained model 168, and outputs correspondence information as an estimated result from the trained model 168. The correspondence information includes the corresponding maintenance worker, the corresponding maintenance worker's route information, and the corresponding maintenance worker's estimated arrival time. The trained model 168 is a model that has undergone machine learning processing using training data so that when the history of database information 161 and real-time information 162 is input, it outputs correspondence information as an estimated result. In this way, by utilizing the trends shown by past historical information, maintenance workers 53 can be assigned more efficiently to elevators that require earthquake recovery.

[0164] The embodiments disclosed herein are illustrative and not limited to those described herein. The scope of the present invention is defined by the claims, and all modifications within the meaning and scope equivalent to the claims are intended to be included. [Explanation of symbols]

[0165] 10 Elevator system, 20 Group control device, 25 Earthquake sensor, 26 Landing display device, 30 Individual control device, 40 Car device, 53, 53d, 53g Maintenance personnel, 54 Employees, 71a~e Route, 90 Information center, 100 Management device, 111, 211, 311, 411 Processor, 112, 212, 312, 412 Memory, 113, 213, 313, 413 Communication interface, 121, 321, 421 Display unit, 141 Map screen, 151~153 Building, 155 High-rise building, 156 Mixed-use building, 157~159 Mark, 161 Database information, 162 Real-time information, 163 Database information, 164 History information, 165 Input data, 166 Output data, 167 Training dataset, 168 Pre-trained models, 200 monitoring devices, 300 maintenance personnel terminals, 320, 420 input units, 400 user terminals.

Claims

1. A control device for managing responses to elevators in the event of an earthquake, Processor and The system comprises a memory that stores a program executable by the aforementioned processor, The memory stores database information including information about the building in which the elevator is installed and information about the maintenance personnel who maintain the elevator. The aforementioned processor, Real-time information is acquired, including first information related to the earthquake of the elevators that require attention due to the earthquake, and second information of the maintenance personnel related to the response of the elevators. Based on the database information and the real-time information, a maintenance worker is selected from among the maintenance workers to handle the elevator in question. Route information to the elevator is transmitted to the maintenance worker terminal used by the maintenance worker. Based on the database information and the real-time information, the estimated arrival time of the maintenance worker at the building where the elevator is installed is estimated. The aforementioned real-time information is acquired periodically, A management device that updates the estimated arrival time based on the database information and the real-time information acquired periodically.

2. The building is equipped with a display device that displays information based on the information transmitted from the management device. The management device according to claim 1, wherein the processor periodically transmits the updated estimated arrival time to the display device in order to display the estimated arrival time.

3. The management device is configured to communicate with user terminals used by users of the elevator. The management device according to claim 1, wherein the processor periodically transmits the updated estimated arrival time to the user terminal connected to the management device in order to display the estimated arrival time on the user terminal.

4. The aforementioned route information includes multiple routes that can be selected by the corresponding maintenance worker, The management device according to any one of claims 1 to 3, wherein the processor assigns the route selected by the corresponding maintenance worker from among the plurality of routes to the corresponding maintenance worker.

5. The management device is configured to communicate with a monitoring device that monitors the corresponding elevator. The first information includes information received from the monitoring device, telephone information received regarding the corresponding elevator, whether or not there is a trapped person, and whether or not there are injured persons in the corresponding elevator. The aforementioned entrapment state is a state in which passengers are trapped inside the elevator car because the door of the elevator car cannot be opened. The management device according to any one of claims 1 to 4, wherein the second information includes the location information of the responding maintenance worker and the status of the responding maintenance worker's response to the responding elevator.

6. The information of the building includes the building's purpose, a designation of whether or not to prioritize the building, the building's location, information regarding the elevator, whether or not the monitoring device is installed, and information regarding earthquake sensors installed in conjunction with the elevator. The management device according to claim 5, wherein the information of the maintenance worker includes the maintenance worker's age, place of residence, maintenance skills, and geographical knowledge.

7. The processor estimates the number of elevators needed in the area where response is required due to the earthquake. The management device according to claim 6, wherein the number of compatible elevators includes the number of compatible elevators installed in the building where the monitoring device is not installed.

8. The aforementioned memory further stores the trained model, The processor inputs the database information and the real-time information into the trained model, and outputs corresponding information as an estimation result from the trained model. The aforementioned response information includes the responding maintenance personnel, the route information of the responding maintenance personnel, and the estimated arrival time of the responding maintenance personnel. The management device according to any one of claims 1 to 7, wherein the trained model is a model that has undergone machine learning processing using training data so that when the database information and the history of the real-time information are input, the corresponding information is output as the estimation result.

9. A management method for managing responses to elevators in the event of an earthquake, The steps include storing database information that includes information about the building in which the elevator is installed and information about the maintenance personnel who maintain the elevator, A step of acquiring real-time information including first information related to the earthquake of the response elevator that required attention due to the earthquake, and second information of the maintenance personnel related to the response of the response elevator, A step of determining a maintenance worker from among the maintenance workers to handle the elevator in question, based on the database information and the real-time information. The steps include transmitting route information to the elevator to the maintenance terminal used by the maintenance worker, Based on the database information and the real-time information, the estimated arrival time of the maintenance worker at the building where the elevator is installed is estimated. The steps include: periodically acquiring the aforementioned real-time information, A management method comprising the step of updating the estimated arrival time based on the database information and the real-time information acquired periodically.

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