Information processing systems, server devices, information processing methods, and programs

Abstract

To provide an information processing system for more accurately recording correspondence contents, a server device, an information processing method and a program.SOLUTION: In an information processing system, a server device 2 includes a template management unit for managing a template including call setting including an additional input information column and correspondence content input setting including an additional input information column, and a server communication unit for notifying a second terminal 3b when a notification event including additional input information inputted to the additional input information column is received from a first terminal 3a. The first terminal 3a includes a first display unit for displaying first display information showing a call execution screen including the additional input information column on the basis of call setting, and a first communication unit for transmitting a notification event to the server device. The second terminal includes a second display unit for displaying second display information showing a correspondence content input screen including the additional input information on the basis of the correspondence content input setting and the additional input information column, and a second communication unit for transmitting correspondence information to the server device.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to an information processing system, a server device, an information processing method, and a program.

Background Art

[0002] Conventionally, at a site such as a factory line, when a trouble occurs during work, the foreman is called using an application on a smart device installed on the line, the arriving foreman responds, and then the response content is recorded.

[0003] Patent Document 1 discloses a technique for changing fixed phrases to be displayed according to date and time or season for the purpose of reducing the trouble of selection when a user selects and uses fixed phrases (such as greetings at the beginning of a sentence) determined by the season and country at that time when creating a sentence.

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, there has been a problem that the response content cannot be accurately recorded only with the fixed phrases prepared in advance.

[0005] The present invention has been made in view of the above, and an object thereof is to provide an information processing system, a server device, an information processing method, and a program that can record the response content more accurately.

Means for Solving the Problems

[0006] To solve the above-mentioned problems and achieve the objective, the present invention comprises a server device, a first terminal and a second terminal, wherein the server device comprises a template management unit that manages a template including a call setting including an additional input information field and a corresponding content input setting including the additional input information field, and a server communication unit that notifies the second terminal when it receives a notification event from the first terminal that includes additional input information entered in the additional input information field, the first terminal comprises a first display unit that displays first display information indicating a call execution screen including the additional input information field based on the call setting, a notification event creation unit that creates the notification event, and a first communication unit that transmits the notification event to the server device, and the second terminal comprises a second display unit that displays second display information indicating a corresponding content input screen including the additional input information based on the corresponding content input setting and the additional input information entered in the additional input information field, a corresponding information creation unit that creates corresponding information entered via the corresponding content input screen, and a second communication unit that transmits the corresponding information to the server device. [Effects of the Invention]

[0007] The present invention has the effect of enabling more accurate recording of correspondence details. [Brief explanation of the drawing]

[0008] [Figure 1] Figure 1 shows an example of the device configuration of an information processing system according to an embodiment. [Figure 2] Figure 2 shows an example of the hardware configuration of the administrator terminal and server device in the embodiment. [Figure 3] Figure 3 shows an example of the hardware configuration of a user terminal in the embodiment (in the case of a smart device). [Figure 4] Figure 4 shows an example of the functional configuration of the server device in the embodiment. [Figure 5] Figure 5 shows an example of the functional configuration of the user terminal in the embodiment. [Figure 6]Figure 6 is a sequence diagram showing an example of the call template creation process in the embodiment. [Figure 7] Figure 7 is a sequence diagram showing an example of the calling device registration process in the embodiment. [Figure 8] Figure 8 is a sequence diagram showing an example of the call execution process in the embodiment. [Figure 9] Figure 9 shows an example of a template for the embodiment. [Figure 10] Figure 10 shows an example of the call execution screen of the embodiment. [Figure 11] Figure 11 shows an example of the input screen for corresponding content in the embodiment. [Modes for carrying out the invention]

[0009] The embodiments of the information processing system, server device, information processing method, and program will be described in detail below with reference to the attached drawings.

[0010] For example, in a factory assembly line, if a problem occurs during work, the details of the response recorded on an app on a smart device installed on the line are analyzed and used to improve operations. However, team leaders often manage multiple lines alone, leaving them with little time to spare, and the recorded content can vary depending on who is recording it. Therefore, a system is in place where standard phrases are provided for inputting response details, allowing team leaders to complete the recording simply by selecting a pre-prepared phrase. However, depending on the nature of the trouble notification, there may be additional information specific to the notification, and in some cases, the pre-prepared standard phrases alone may not be sufficient to accurately record the response.

[0011] In the following embodiments, we will explain using a factory production line as an example.

[0012] [Example of an information processing system's device configuration] Figure 1 shows an example of the device configuration of the information processing system of the embodiment. The information processing system of the embodiment is a system that can notify on-site troubles using user terminals 3a to 3b (for example, smart devices). First, the overview of the information processing system of the embodiment will be explained using Figure 1.

[0013] The information processing system of this embodiment comprises an administrator terminal 1, a server device 2, and user terminals 3a to 3b. The administrator terminal 1 creates templates corresponding to each line and registers them in the cloud (server device 2) (step S1). The templates contain settings for button items to be called and standard phrases for recording the actions taken by the team leader. Details of the templates will be described later with reference to Figure 9.

[0014] User terminal 3a is a smart device used on the manufacturing line. User terminal 3b is a smart device used by the team leader on the manufacturing line. Templates used for calling operations are set up (linked) to user terminals 3a and 3b (step S2).

[0015] When a problem occurs on-site, the user terminal 3a initiates a call from the calling application (step S3). At this time, the user terminal 3a accepts input of unique information regarding the nature of the problem and displays buttons representing the nature of the problem in response to the user's clicks. Details of the buttons representing the nature of the problem (example of the calling execution screen) will be described later with reference to Figure 10.

[0016] The team leader, who possesses user terminal 3b, rushes to the scene when they receive a call via user terminal 3b and takes action (step S4). After that, user terminal 3b accepts input indicating the details of the action taken (step S5). At this time, the team leader can input the details of the action taken by selecting a standard phrase that includes unique information added at the time of the call. Details of the input screen for the details of the action taken will be described later with reference to Figure 11.

[0017] The administrator terminal 1 is used by an administrator who analyzes log data on the content to be handled at a later date and leads to improvement activities (step S6).

[0018] [Example of Hardware Configuration of Administrator Terminal and Server Device] FIG. 2 is a diagram showing an example of the hardware configuration of the administrator terminal 1 and the server device 2 according to the embodiment.

[0019] As shown in FIG. 2, the administrator terminal 1 and the server device 2 are constructed by a computer, and as shown in FIG. 2, include a CPU 501, a ROM 502, a RAM 503, an HD 504, an HDD (Hard Disk Drive) controller 505, a display 506, an external device connection I / F (Interface) 508, a network I / F 509, a bus line 510, a keyboard 511, a pointing device 512, a DVD-RW (Digital Versatile Disk Rewritable) drive 514, and a media I / F 516.

[0020] Among these, the CPU 501 controls the overall operations of the administrator terminal 1 and the server device 2. The ROM 502 stores programs used for driving the CPU 501 such as IPL. The RAM 503 is used as a work area for the CPU 501. The HD 504 stores various data such as programs. The HDD controller 505 controls the reading or writing of various data to and from the HD 504 according to the control of the CPU 501. The display 506 displays various information such as a cursor, menu, window, characters, or images. The external device connection I / F 508 is an interface for connecting various external devices. The external devices in this case are, for example, a USB (Universal Serial Bus) memory, a printer, etc. The network I / F 509 is an interface for performing data communication using the communication network 100. The bus line 510 is an address bus, a data bus, etc. for electrically connecting the components such as the CPU 501 shown in FIG. 2.

[0021] The keyboard 511 is a type of input means equipped with multiple keys for inputting characters, numbers, and various instructions. The pointing device 512 is a type of input means for selecting and executing various instructions, selecting processing targets, and moving the cursor. The DVD-RW drive 514 controls the reading or writing of various data to the DVD-RW 513, which is an example of a removable recording medium. Note that it is not limited to DVD-RW, but may also be DVD-R, etc. The media interface 516 controls the reading or writing (storage) of data to the recording medium 515, such as flash memory.

[0022] Note that the configuration in Figure 2 is just one example, and the configurations of the administrator terminal 1 and server device 2 may be changed as appropriate. For example, server device 2 may not have some components (e.g., display 506, keyboard 511, pointing device 512, and DVD-RW drive 514).

[0023] [Example of user terminal hardware configuration] Figure 3 shows an example of the hardware configuration of the user terminal 3 in the embodiment (in the case of a smart device).

[0024] As shown in Figure 3, the user terminal 3 is equipped with a CPU 401, ROM 402, RAM 403, EEPROM 404, CMOS sensor 405, image sensor I / F 406, acceleration / direction sensor 407, media I / F 409, and GPS receiver 411.

[0025] Of these, the CPU 401 controls the operation of the entire user terminal 3. The ROM 402 stores programs used to drive the CPU 401, such as the CPU 401 and IPL. The RAM 403 is used as the work area for the CPU 401. The EEPROM 404 reads or writes various data, such as smartphone programs, according to the control of the CPU 401. The CMOS (Complementary Metal Oxide Semiconductor) sensor 405 is a type of built-in imaging means that captures an image of a subject (mainly a self-portrait) according to the control of the CPU 401 to obtain image data. Note that it may be an imaging means such as a CCD (Charge Coupled Device) sensor instead of a CMOS sensor. The image sensor I / F 406 is a circuit that controls the driving of the CMOS sensor 405. The acceleration / direction sensor 407 is a type of sensor such as an electronic magnetic compass, gyrocompass, or acceleration sensor that detects the Earth's magnetic field. The media I / F 409 controls the reading or writing (storage) of data to or from the recording medium 408, such as flash memory. The GPS receiver 411 receives GPS signals from GPS satellites.

[0026] Furthermore, the user terminal 3 is equipped with a long-range communication circuit 412, a CMOS sensor 413, an image sensor interface 414, a microphone 415, a speaker 416, an audio input / output interface 417, a display 418, an external device connection interface 419, a short-range communication circuit 420, an antenna 420a for the short-range communication circuit 420, and a touch panel 421.

[0027] Of these, the long-range communication circuit 412 is a circuit that communicates with other devices via the communication network 100. The CMOS sensor 413 is a type of built-in imaging means that captures an image of a subject and obtains image data according to the control of the CPU 401. The image sensor interface 414 is a circuit that controls the driving of the CMOS sensor 413. The microphone 415 is a built-in circuit that converts sound into electrical signals. The speaker 416 is a built-in circuit that converts electrical signals into physical vibrations to produce sound such as music and speech. The sound input / output interface 417 is a circuit that processes the input and output of sound signals between the microphone 415 and the speaker 416 according to the control of the CPU 401. The display 418 is a type of display means such as liquid crystal or organic EL (electroluminescence) that displays images of the subject and various icons. The external device connection interface 419 is an interface for connecting various external devices. The short-range communication circuit 420 is a communication circuit such as NFC (Near Field Communication) or Bluetooth (registered trademark). The touch panel 421 is a type of input means that allows the user to operate the user terminal 3 by pressing the display 418.

[0028] Furthermore, the user terminal 3 is equipped with a bus line 410. The bus line 410 is an address bus, data bus, etc., for electrically connecting each component, such as the CPU 401 shown in Figure 3.

[0029] [Example of server device functional configuration] Figure 4 shows an example of the functional configuration of the server device 2 in the embodiment. The server device 2 that realizes the cloud service includes an authentication unit 11, a template management unit 12, an event log management unit 13, a device management unit 14, a communication unit 15, and a determination unit 16. The server device 2 also includes a storage unit that stores user accounts 17, templates 18, call events 19, and device information 20.

[0030] Table 1 shows an example of device information 20. [Table 1]

[0031] In the example of device information 20 in Table 1, the device ID of user terminal 3a used for the call is associated with and stored the device name, the template ID used by that device, and the email address of user terminal 3b that notifies the call.

[0032] The authentication unit 11 authenticates the logged-in user. The template management unit 12 manages the call templates used when a call event is notified and when response content is posted. The event log management unit 13 manages the event log that records response information. For example, the event log includes notified call events and registered response documents.

[0033] The device management unit 14 manages the device making the call (user terminal 3a) and the template information and notification destination information (user terminal 3b) used by that device, based on the device information 20 described above. The communication unit 15 communicates with external devices. The determination unit 16 makes decisions regarding various processes.

[0034] [Example of user terminal function configuration] Figure 5 shows an example of the functional configuration of the user terminal 3 in the embodiment. The user terminal 3 in the embodiment includes a display unit 31, a notification event creation unit 32, a corresponding information creation unit 33, a communication unit 34, and a determination unit 35.

[0035] The display unit 31 displays various display information. The notification event creation unit 32 creates a notification event when the call function is used. The response information creation unit 33 creates response information in which the response content is registered when the receiving function is used (when a call event is received). The communication unit 34 communicates with the server device 2 (cloud service). The determination unit 35 makes decisions on various processes.

[0036] [Example of call template creation process] Figure 6 is a sequence diagram showing an example of the call template creation process in the embodiment. First, the administrator terminal 1 (for example, a personal computer, etc.) logs in to the cloud service of the server device 2 from, for example, a web browser (step S11). Next, if the login is successful (step S12), the administrator terminal 1 obtains display information indicating the template creation screen (steps S13 and S14).

[0037] Next, administrator terminal 1 displays the template creation screen (step S15) and accepts input for the template items (step S16). Details of the template will be described later with reference to Figure 9.

[0038] Next, the administrator terminal 1 registers the created template information with the cloud service of server device 2 (step S17), and server device 2 stores the template information (step S18).

[0039] Table 2 is an example of a data table that shows this template information. [Table 2]

[0040] As shown in Table 2, for example, information entered in the call text field title (detail) can be embedded as $detail within the setting value of the corresponding content template - IDXX (XX is an identification number).

[0041] [Example of calling device registration process] Figure 7 is a sequence diagram showing an example of the calling device registration process in the embodiment. First, the user terminal 3a starts the calling application installed on the user terminal 3a in response to user input (step S21).

[0042] Next, user terminal 3a queries the cloud service of server device 2 to check whether the calling device is already registered (step S22). If user terminal 3a is not registered (step S23), after the login process (steps S24 and S25), it displays the device registration screen (step S26). If the calling device is already registered, the calling screen is displayed, and the user is ready to make a call.

[0043] Next, when user terminal 3a accepts input of a device name from the device registration screen (step S27), that information, along with the device ID automatically added by the calling application, is notified to the cloud service of server device 2 (step S28) and stored on the cloud service (step S29).

[0044] Next, administrator terminal 1 logs in to the cloud service of server device 2, for example, from a web browser (step S30). Then, if the login is successful (step S31), administrator terminal 1 obtains display information indicating the device notification settings screen (steps S32 and S33).

[0045] Next, the administrator terminal 1 displays the device notification settings screen (step S34) and accepts input for the device notification settings (step S35). For example, the input for the device notification settings includes input to select a registered device, input to set the user to whom events will be notified when a call is made from that device, and input to select and save the template that the device will use.

[0046] Next, the administrator terminal 1 saves the device notification settings to the cloud service of server device 2 (step S36), and server device 2 updates and stores the device information (Table 1) (step S37).

[0047] [Example of a call execution process] Figure 8 is a sequence diagram showing an example of the call execution process in the embodiment. First, the user terminal 3a starts the call application installed on the user terminal 3a in response to the user's operation input (step S41). Next, the user terminal 3a checks the registration status of the device with the cloud service of the server device 2 (step S42) and obtains the template ID associated with that device (step S43).

[0048] Next, user terminal 3a retrieves template information for the acquired template ID from the cloud service of server device 2 (steps S44 and S45) and displays the call screen (step S46).

[0049] Meanwhile, user terminal 3b (the terminal of the user that receives the call event) launches the call application installed on user terminal 3b, logs in to the cloud service of server device 2 (steps S47 and S48), and displays an event reception waiting screen, thereby putting it into an event reception waiting state (step S49).

[0050] Next, the user terminal 3a executes a call from the calling application (step S50). Details of the example call execution screen will be described later, referring to Figure 10.

[0051] Next, the user terminal 3a sends a call notification to the cloud service of the server device 2, which includes the device ID, the label ID of the call button, and the call details entered by the caller (step S51). The cloud service of the server device 2 stores a log of the call event (step S52) and then notifies the receiving application of the call event (step S53).

[0052] Next, the user terminal 3b displays the received event on the receiving application (step S54). The received event includes the label name of the call and notification information indicating that the user has received a call.

[0053] Next, when user terminal 3b receives input to select a received event (step S55), it retrieves template information including a list of standard phrases from the cloud service of server device 2 (steps S56 and S57) and displays an input screen for the response content. At this time, the standard phrase list document displays standard phrases containing the call details entered by the caller as options. Details of the example of the input screen for the response content will be described later with reference to Figure 11.

[0054] Next, after the recipient has taken the necessary action, the user terminal 3b accepts input to register the action by selecting a standard phrase on the action input screen (step S58), and sends the action details to the server device 2 (step S59). Next, the server device 2 updates and saves the call event log on the cloud service (step S60), and notifies the call application on the user terminal 3b that the action has been completed (step S61).

[0055] [Template example] Figure 9 shows an example of a template for the embodiment. The $detail portion in Figure 9 indicates that the contents of the detailed information input field (an example of an additional input information field) are expanded. As shown in Figure 9, the response content input setting includes at least one standard response content registration phrase set for each call type. A standard response content registration phrase can be registered in which additional input information is entered into the additional input information field ($detail). This allows for the creation of more detailed standard phrases, thereby improving user convenience.

[0056] [Example of a call execution screen] Figure 10 shows an example of the call execution screen of the embodiment. In the example in Figure 10, information indicating the type of call is displayed by six buttons. In this example, "paper jam" is entered in the detailed information field, and a call is made as an equipment malfunction (ID2 on the template in Figure 9).

[0057] [Example of a screen for entering response details] Figure 11 shows an example of the input screen for the corresponding content in the embodiment. In the example in Figure 11, a list of standard phrases registered on the template settings screen (see Figure 9) is displayed, and information is shown that allows selection of the corresponding content to be registered via an input field (e.g., a check box or radio button). In this example, since Figure 10 shows the case where the event and detailed information for ID2 are entered and called, a list of standard phrases registered for ID2 on the template is displayed. As shown in Figure 11, when registering corresponding content, options corresponding to the call type are displayed, improving user convenience.

[0058] The user terminal 3b sends response information to the server device 2 via the response input screen, which includes response identification information that identifies a response registration template selected from at least one response registration template (in the example in Figure 11, "Paper jam removed").

[0059] As described above, the information processing system of this embodiment comprises a server device 2, a user terminal 3a (an example of a first terminal), and a user terminal 3b (an example of a second terminal). In the server device 2 of this embodiment, the template management unit 12 manages templates that include call settings including an additional input information field, and corresponding content input settings including the additional input information field. When the communication unit 15 (an example of a server communication unit) receives a notification event from the first terminal that includes additional input information entered in the additional input information field, it notifies the second terminal.

[0060] On the user terminal 3a (an example of the first terminal), the display unit 31 (an example of the first display unit) displays first display information, which includes an additional input information field, showing the call execution screen based on the call settings. The notification event creation unit creates a notification event. Then, the communication unit 34 (an example of the first communication unit) sends the notification event to the server device 2.

[0061] On user terminal 3b (an example of a second terminal), display unit 31 (an example of a second display unit) displays second display information, which shows the corresponding content input screen including the additional input information, based on the corresponding content input settings and the additional input information entered in the additional input information field. The corresponding information creation unit 33 creates the corresponding information entered via the corresponding content input screen. Then, communication unit 34 (an example of a second communication unit) transmits the corresponding information to server device 2.

[0062] This means that, according to the information processing system of this embodiment, it becomes possible to record the details of the response more accurately. For example, if there is additional information when a trouble notification is made, the additional information can be dynamically added to the standard text that describes the response, so that the details of the trouble response can be recorded accurately in a short time, improving user convenience.

[0063] The programs executed by the administrator terminal 1, server device 2, and user terminals 3a to 3b in this embodiment are provided, for example, as installable or executable files recorded on a computer-readable recording medium such as a CD-ROM, flexible disk (FD), CD-R, or DVD (Digital Versatile Disc).

[0064] Alternatively, the programs executed on the administrator terminal 1, server device 2, and user terminals 3a-3b of this embodiment may be stored on a computer connected to a network such as the Internet and provided by downloading them via the network.

[0065] Alternatively, for example, the administrator terminal 1, server device 2, and user terminals 3a-3b of this embodiment may be configured to be pre-installed in ROM or the like and provided. Also, for example, the programs executed by the administrator terminal 1, server device 2, and user terminals 3a-3b of this embodiment may be pre-installed in ROM or the like and provided. [Explanation of Symbols]

[0066] 1. Administrator terminal 2 Server devices 3(3a,3b) User terminal 11. Authentication Department 12. Template Management Department 13 Event Log Management Department 14. Device Management Department 15 Communications Department 16 Judgment section 31 Display section 32 Notification Event Creation Department 33. Department for Creating Corresponding Information 34 Communications Department 35 Judgment section [Prior art documents] [Patent Documents]

[0067] [Patent Document 1] Japanese Patent Publication No. 2002-351862

Claims

1. The system comprises a server device, a first terminal, and a second terminal. The server device is A storage unit that stores template information including a call setting that includes an additional input information field, and a corresponding content input setting that includes the said additional input information field, The system includes a server communication unit that, upon receiving a notification event from the first terminal that includes the additional input information entered in the additional input information field, notifies the second terminal, The first terminal is, A first acquisition unit that acquires the template information from the server device, A first display unit that displays a call execution screen including the additional input information field based on the call settings included in the template information acquired by the first acquisition unit, A notification event creation unit that creates the aforementioned notification event, The system includes a first communication unit that transmits the notification event to the server device, The second terminal is, A second acquisition unit that acquires the template information from the server device, A second display unit displays a corresponding content input screen including the additional input information based on the corresponding content input settings included in the template information acquired by the second acquisition unit and the additional input information entered in the additional input information field. A response information creation unit that creates response information entered via the response content input screen, A second communication unit that transmits the aforementioned correspondence information to the server device, An information processing system equipped with the following features.

2. The aforementioned response content input setting includes at least one standard response content registration text, which includes the aforementioned additional input information field. The aforementioned response content input screen includes, in which the additional input information includes at least one standard response content registration phrase entered in the additional input information field, The aforementioned correspondence information includes correspondence content identification information that identifies the correspondence content registration template selected from the at least one correspondence content registration template via the correspondence content input screen. The information processing system according to claim 1.

3. The aforementioned response content input setting includes at least one of the aforementioned response content registration standard phrases set for each call type, The aforementioned input screen for handling details further includes information indicating the type of call, The aforementioned correspondence information further includes call type identification information that identifies the call type selected via the correspondence content input screen. The information processing system according to claim 2.

4. The server device is A device management unit that manages the template information used in the first terminal and the second terminal called from the first terminal. The information processing system according to any one of claims 1 to 3, further comprising:

5. The server device is An event log management unit that manages the event log that records the aforementioned correspondence information, The information processing system according to any one of claims 1 to 4, further comprising:

6. A server device, A storage unit that stores template information including a call setting that includes an additional input information field, and a corresponding content input setting that includes the said additional input information field, A communication unit receives a notification event from the first terminal, which includes additional input information entered in the additional input information field, via a call execution screen that includes the additional input information field included in the template information acquired from the server device, and notifies the second terminal, and receives the corresponding information entered via a corresponding content input screen based on the corresponding content input settings included in the template information acquired from the server device and the additional input information entered in the additional input information field, A server device equipped with the following features.

7. The server device stores template information including a call setting that includes an additional input information field, and a corresponding content input setting that includes the additional input information field. When the server device receives a notification event from the first terminal via a call execution screen that includes the additional input information field included in the template information obtained from the server device, the server device notifies the second terminal, and receives the corresponding information entered via a corresponding content input screen based on the corresponding content input settings included in the template information obtained from the server device and the additional input information entered in the additional input information field, the server device receives the corresponding information from the second terminal. Information processing methods including

8. A computer comprising a storage unit that stores template information including a call setting including an additional input information field and a corresponding content input setting including the additional input information field, When a notification event including additional input information entered in the additional input information field is received from the first terminal via a call execution screen which includes the additional input information field included in the template information obtained from the computer, a notification is sent to the second terminal, and the communication unit receives the corresponding information entered via a corresponding content input screen which is based on the corresponding content input settings included in the template information obtained from the computer and the additional input information entered in the additional input information field, from the second terminal. A program designed to function as such.

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