Methods of providing medical services

Abstract

To provide a method for delivering medical services that ensures online consultations are conducted appropriately for both users and clinics. [Solution] A method for providing medical services to a user through online medical consultation, wherein the control unit of the clinic terminal accepts the purchase of a ticket for a desired product from the product menu presented on the website provided by the clinic terminal from the user's user terminal, and accepts the application for a desired diagnostic item from the online medical consultation menu on the website from the user's user terminal. The control unit of the server terminal receives information related to the accepted diagnostic item from the clinic terminal, and when it confirms that the user has purchased the ticket, it transmits the information related to the accepted diagnostic item to the clinic terminal, and the clinic terminal performs an online medical consultation with the user.

Description

Technical Field

[0001] The present invention relates to a method for providing medical services through the provision of online medical consultations to users.

Background Art

[0002] Recently, online medical consultation services conducted between users and doctors have become widespread.

[0003] For example, in Patent Document 1, an information processing system capable of quickly providing medicine to a user through online medical consultation is disclosed.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] However, although the technique disclosed in Patent Document 1 discloses a method for smoothly providing medicine to a user after online medical consultation, recently, there has been a problem that patients do not pay the diagnosis fee despite the provision of online medical consultation. On the other hand, even if prepayment is required, for example, it has been difficult to purchase drugs that require a prescription without undergoing medical consultation due to regulations.

[0006] Therefore, in view of such problems, an object of the present invention is to provide medical services so that online medical consultations are properly conducted for both users and clinics.

Means for Solving the Problems

[0007] A method for providing medical services to a user through online medical consultation, in one aspect of the present invention, wherein the control unit of the clinic terminal accepts the purchase of a ticket for a desired product from a product menu presented on a website provided by the clinic terminal from the user terminal of the user, accepts the application for a desired diagnostic item from the online medical consultation menu on the website from the user terminal of the user, the control unit of the server terminal accepts information related to the accepted diagnostic item from the clinic terminal, and when the user confirms that the ticket has been purchased, transmits the information related to the accepted diagnostic item to the clinic terminal, and the clinic terminal performs an online medical consultation with the user. [Effects of the Invention]

[0008] According to the present invention, it is possible to provide medical services to users in a way that ensures online medical consultations are conducted appropriately for both the user and the clinic. [Brief explanation of the drawing]

[0009] [Figure 1] This is a block diagram showing a medical service provision system according to the first embodiment of the present invention. [Figure 2] Figure 1 is a functional block diagram showing the server terminal 100. [Figure 3] Figure 1 is a functional block diagram showing the user terminal 200. [Figure 4] This figure shows an example of user data stored in server 100. [Figure 5] This figure shows an example of brand data stored in server 100. [Figure 6] This figure shows an example of clinic data stored on server 100. [Figure 7] This flowchart shows an example of a method for providing medical services according to the first embodiment of the present invention. [Figure 8]This flowchart shows another example of a method for providing medical services according to the first embodiment of the present invention. [Figure 9] This flowchart shows yet another example of a method for providing medical services according to the first embodiment of the present invention. [Modes for carrying out the invention]

[0010] Embodiments of the present invention will be described below with reference to the drawings. The embodiments described below are not intended to unduly limit the scope of the present invention as described in the claims. Furthermore, not all components shown in the embodiments are necessarily essential components of the present invention.

[0011] <Structure> Figure 1 is a block diagram showing a system for performing a method of providing medical services according to a first embodiment of the present invention. This system 1 includes, for example, a server terminal 100 that operates an e-commerce site and provides online medical consultation services in cooperation with various clinic terminals, user terminals 200A and 200B managed by users, a brand owner terminal 300 (which also serves as the clinic terminal 300 if the brand owner operates a clinic) that accepts ticket purchases and online consultation applications from users and provides platform services for the e-commerce site and online medical consultation, a clinic terminal 400 that partners with brand owners to provide online medical consultations to users, and an SNS server 500 that supports communication between users and brand owner terminals (or clinic terminals). Here, there may be separate terminals for each of multiple brand owners as brand owner terminals, and separate terminals for each of multiple clinics as clinic terminals. Each brand owner terminal can provide online medical consultations through its own e-commerce site and clinic, or it can provide e-commerce sites and online medical consultations in cooperation with partner clinics. Furthermore, each clinic terminal can provide medical consultations related to its respective medical menu. For the sake of explanation, each terminal is described as a single unit or a specific number, but there is no limit to the number of each. In addition, as user terminals 200A and 200B, this system can also be applied to patient user booth terminals 200A and 200B (hereinafter referred to as booth terminals 200A and 200B) installed in public facilities such as train stations, community centers, and post offices, or in private facilities such as apartment rooms or clinics operated by businesses such as brand owners or clinics, and accessible to users.

[0012] Server terminal 100, user terminals 200A and 200B, brand owner terminal 300, and clinic terminal 400 are each connected via network NW1. Network NW consists of the Internet, intranet, wireless LAN (Local Area Network), WAN (Wide Area Network), etc.

[0013] The server terminal 100, the brand owner terminal 300, the clinic terminal 400, and the SNS server may be general-purpose computers such as workstations or personal computers, or may be logically realized by cloud computing.

[0014] The user terminals 200A and 200B are information processing devices such as personal computers or tablet terminals, for example, but may also be configured by smartphones, mobile phones, PDAs, etc.

[0015] In this embodiment, the system 1 includes a server terminal 100, user terminals 200A and 200B, a brand owner terminal 300, a clinic terminal 400, and an SNS server 500. The users of each terminal use their respective terminals to perform operations on the server terminal 100. However, the server terminal 100 may be configured as a stand-alone device, and the server terminal itself may be provided with a function for each user to directly perform operations. Hereinafter, the user terminals 200A and 200B will be collectively referred to as the user terminal 200 as necessary.

[0016] FIG. 2 is a functional block configuration diagram of the server terminal 100 in FIG. 1. The server terminal 100 includes a communication unit 110, a storage unit 120, and a control unit 130.

[0017] The communication unit 110 is a communication interface for communicating with the user terminal 200 and the brand owner terminal 300 via the network NW1. Communication is performed according to a communication protocol such as TCP / IP (Transmission Control Protocol / Internet Protocol), for example.

[0018] The storage unit 120 stores programs for executing various control processes and each function within the control unit 130, input data, etc., and is composed of a RAM (Random Access Memory), a ROM (Read Only Memory), etc. Further, the storage unit 120 includes a user data storage unit 121 that stores various data related to the user, a brand data storage unit 122 that stores various data related to the brand owner who accepts the purchase of tickets and the application for online medical treatment from the user, and a clinic data storage unit 123 that stores various data related to the clinic that supports the brand owner who accepts the application for the online medical treatment. Here, when the brand owner operates the clinic by himself / herself, the brand owner can also manage the clinic data stored in the clinic data storage unit 123. Note that a database (not shown) storing various data may be constructed outside the storage unit 120 or the server terminal 100.

[0019] The control unit 130 controls the overall operation of the server terminal 100 by executing the programs stored in the storage unit 120, and is composed of a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), etc. As functions of the control unit 130, it has an information reception unit 131 that receives information from each terminal, and an information processing unit 132 that refers to and processes various data stored in the storage unit 120. The information reception unit 131 and the information processing unit 132 are activated by the programs stored in the storage unit 120 and executed by the server terminal 100 which is a computer (electronic computing machine).

[0020] The information reception unit 131 receives information from various terminals via the communication unit 110.

[0021] The information processing unit 132 refers to various data received from various terminals and stored in the storage unit 120 (for example, user data 1000 described later, etc.) and performs predetermined processing.

[0022] Furthermore, the control unit 130 may also have a screen generation unit (not shown) that generates screen information to be displayed via the user interface of the user terminal 200 as needed. For example, using image and text data (not shown) stored in the storage unit 120 as material, the user interface is generated by arranging various images and text in predetermined areas of the user interface according to predetermined layout rules. Processing related to the image generation unit can also be performed by a GPU (Graphics Processing Unit).

[0023] Figure 3 is a functional block diagram showing the user terminal 200 in Figure 1. The user terminal 200 comprises a communication unit 210, a display operation unit 220, a storage unit 230, and a control unit 240.

[0024] The communication unit 210 is a communication interface for communicating with the server terminal 100 via the network NW, and communication is performed using a communication protocol such as TCP / IP.

[0025] The display operation unit 220 is a user interface used to display text, images, etc., in response to user input and input data from the control unit 240. If the user terminal 200 is a personal computer, it consists of a display and a keyboard or mouse; if the user terminal 200 is a smartphone or tablet, it consists of a touch panel, etc. This display operation unit 220 is activated by a control program stored in the storage unit 230 and executed by the user terminal 200, which is a computer (electronic calculator).

[0026] The memory unit 230 stores programs for executing various control processes and functions within the control unit 240, input data, etc., and is composed of RAM, ROM, etc. The memory unit 230 also temporarily stores the contents of communications with the server terminal 100.

[0027] The control unit 240 controls the overall operation of the user terminal 200 by executing programs stored in the memory unit 230, and is composed of a CPU, GPU, etc.

[0028] Figure 4 shows an example of user data stored in the server terminal 100.

[0029] The user data 1000 shown in Figure 4 stores various data related to the user. In Figure 4, for the sake of explanation, an example of one user (a user identified by user ID "10001") is shown, but information for multiple users can be stored. Various data related to the user may include, but are not limited to, basic information about the user (name, address, contact information, SNS account, payment information, etc.), clinic information (for example, information identifying the clinic the user visits), medical history information (for example, information about the user's health status and symptoms that the user answers before receiving treatment from a doctor, etc.), diagnostic information (for example, information about the diagnosis and prescription of medication provided by the doctor to the user through online consultation, etc.), and accounting information (for example, information about tickets purchased in advance for online consultation and prescription of medication, etc.).

[0030] Figure 5 shows an example of brand data stored in the server terminal 100.

[0031] Brand Data 2000 stores various data related to brand owners who accept online medical consultation applications from users. In Figure 5, for the sake of explanation, an example of one brand owner (a brand owner identified by brand ID "20001" (for example, a corporation or individual business operator using the name "ABC Online Clinic")) is shown, but it can store information related to multiple brand owners. Various data related to the above brand owners may include, but are not limited to, basic information about the brand owner (e.g., name or company name, address, URL), user information (e.g., name, address, contact information, SNS account, medical questionnaire content, diagnosis content, prescription content, payment information, etc.), medical menu information (e.g., menu items such as morning-after pill, low-dose birth control pill, ED treatment, AGA treatment, etc.), accounting information (e.g., sales for each consultation, total sales information, information related to the above tickets), website information (e.g., article content information, etc.), and affiliated clinic information (e.g., affiliated clinic name, clinic ID, etc.).

[0032] Figure 6 shows an example of clinic data stored on the server terminal 100.

[0033] Clinic Data 3000 stores various data related to clinics that support the medical services of clinics that accept online consultation applications. In Figure 6, for the sake of explanation, an example of a single clinic (a clinic identified by clinic ID "30001" (e.g., "XYZ Clinic")) is shown, but information related to multiple clinics can be stored. Various data related to the above clinic may include, but are not limited to, basic information about the clinic (e.g., name, address, URL, doctor), user information (e.g., name, address, contact information, SNS account, payment information, etc.), medical history information (e.g., information about the user's health status and symptoms, which each user answers before receiving treatment from a doctor), diagnostic information (e.g., information about the diagnosis and prescription of medication provided by the doctor to each user through online consultation, etc.), accounting information (e.g., sales for each consultation, total sales, information about the above tickets, etc.), and affiliated brand information (e.g., affiliated brand name, brand ID, etc.). Here, as mentioned above, if the brand owner operates the clinic themselves, the clinic data 3000 can be mutually referenced with the brand data 2000 managed by the brand owner.

[0034] <Processing flow> Referring to Figures 7 and onward, the processing flow of a method for providing online medical consultations, executed by System 1 of this embodiment in cooperation with one or more brand owners, one or more clinics, and a server terminal 100, will be described. Figure 7 is a flowchart showing an example of a method for providing medical services according to the first embodiment of the present invention. In this example, the processing described assumes a form in which the brand owner operates the clinic themselves. In this embodiment, the functional configuration of the server terminal 100 may be provided in the brand owner terminal 300 or the clinic terminal 400. In this case, the brand owner terminal 300 or the clinic terminal 400 may execute the processing that the server terminal 100 executes as described in the above embodiment, or the brand owner terminal 300 or the clinic terminal 400 may partially execute the processing that the server terminal 100 executes. Furthermore, the server terminal, brand owner terminal, or clinic terminal can directly conduct interviews with the user terminal and obtain the user's interview information without going through the SNS server.

[0035] First, as part of step S101, a user who wishes to receive online medical treatment accesses the website of the clinic operated by the brand owner (for example, "ABC Online Clinic") by searching for a product name or medical treatment menu (for example, "diet pill," "morning-after pill," etc.) via their user terminal 200 (or "booth terminal 200," hereinafter the same). In this example, the brand owner's (hereinafter referred to as "brand") website, which provides various online medical treatment menus as a clinic, also incorporates the functionality of an e-commerce site for purchasing various products (medicine, skincare products, etc.) and can include SEO-based article content containing keywords related to each item of the medical treatment menu (for example, morning-after pill). By providing the brand's website as the clinic's website in this way, various products can be presented to users who visit the clinic's website as an e-commerce site, thus achieving a customer acquisition effect. Users can view the product list in this manner on the clinic's website provided by the brand owner's terminal 300.

[0036] Then, as part of step S102, the user accesses the website of the brand owner terminal 300 using a web browser or application on their respective user terminal, selects a desired product (for example, a "beauty support set") from the product menu provided through the website, and requests the purchase of a product ticket through a predetermined operation (for example, tapping "Add to Cart"). When the brand owner terminal 300 receives the purchase request for a product ticket from the user terminal 200, as part of step S103, it redirects the purchase request to the server terminal 100, and as part of step S104, the server terminal 100 executes the payment processing for the purchase of the product. Note that this payment processing can also be performed by a payment processing server (not shown) different from the brand owner terminal 300, in cooperation with the brand owner terminal 300 or the server terminal 100. The server terminal 100 executes the payment processing and issues a product ticket to the user via the brand owner terminal 300.

[0037] Next, as part of step S105, the server terminal 100 issues a user ID to the target user and performs a registration process by storing information about the product ticket purchased by the user (for example, the product name, amount, and target clinic, etc.) in the user information storage unit 121 of the storage unit 120 of the server terminal 100.

[0038] In this embodiment, the user does not purchase the medicine or other product itself at this point, but rather purchases a product "ticket" that allows the user to receive the product after receiving a diagnosis from a doctor. In other words, the product purchased by the user as a product ticket (medicine in this example) cannot be purchased without a doctor's prescription, and the user can receive a prescription for the medicine by undergoing an online medical consultation and ultimately receive the product purchased as a product ticket.

[0039] Here, as part of step S106, the user selects a desired diagnostic item (for example, cosmetic treatment) from the above treatment menu and requests the purchase of a treatment ticket by performing a predetermined operation (for example, tapping "Add to Cart"). At this point, the user can refer to the relevant diagnostic menus presented on the cart screen for purchasing the above product ticket and proceed with the purchase procedure for the treatment ticket, or the user can purchase only the treatment ticket without purchasing the above product ticket. When the brand owner terminal 300 receives a request to purchase a medical treatment ticket from the user terminal 200, as the process in step S107, it redirects the purchase request to the server terminal 100, and as the process in step S108, the server terminal 100 executes the payment process for purchasing the medical treatment ticket. Similarly, this payment process can also be executed by a payment processing server (not shown) different from the brand owner terminal 300, in cooperation with the brand owner terminal 300. In addition to executing the payment process, as the process in step S109, the server terminal 100 registers the ticket information by storing it in the user information storage unit 121 of the storage unit 120, and issues a medical treatment ticket to the user via the brand owner terminal 300.

[0040] In this embodiment, each diagnostic item included in the medical consultation menu is provided free of charge, and it can be considered that the user is essentially paying for the online consultation as a package by purchasing a product ticket. That is, the user prepays the consultation fee by purchasing a product ticket before receiving the online consultation, and through the purchase of the consultation ticket, they can proceed to the online consultation application procedure explained in the following figure. Conversely, the user can also receive an online consultation based only on the free consultation ticket, in which case they can receive the product (medicine in this example) by purchasing it after the online consultation.

[0041] Figure 8 is a flowchart illustrating another example of a method for providing medical services according to the first embodiment of the present invention. In this example, the process described assumes that a brand owner provides online medical services in cooperation with a partner clinic. In this embodiment, the functional configuration of the server terminal 100 may be provided in the brand owner terminal 300 or the clinic terminal 400. In this case, the brand owner terminal 300 or the clinic terminal 400 may execute the processes that the server terminal 100 executes as described in the above embodiment, or the brand owner terminal 300 or the clinic terminal 400 may partially execute the processes that the server terminal 100 executes. Furthermore, the server terminal, brand owner terminal, or clinic terminal can directly conduct interviews with the user terminal and obtain the user's interview information without going through the SNS server.

[0042] First, as part of step S201, a user who wishes to receive online medical treatment accesses the website operated by the brand owner (e.g., "ABC Online") by searching for a product name or medical treatment menu (e.g., "diet pill," "morning-after pill," etc.) via their user terminal 200 (or "booth terminal 200," hereinafter the same) and accessing the website. In this example, the brand owner's (hereinafter referred to as "brand") website functions as an e-commerce site for purchasing various products (medicine, skincare products, etc.), and is linked to the websites of affiliated clinics via URLs. It can also include SEO-based article content containing keywords related to each item of the medical treatment menu (e.g., morning-after pill). Users can then view the product list on the website provided by the brand owner's terminal 300.

[0043] Then, as part of step S202, the user accesses the website of the brand owner terminal 300 using a web browser or application on their user terminal, as described above, selects a desired product (for example, "Beauty Support Set") from the product menu provided through the website, and requests the purchase of a product ticket by performing a predetermined operation (for example, tapping "Add to Cart"). When the brand owner terminal 300 receives the purchase request for a product ticket from the user terminal 200, as part of step S203, it redirects the purchase request to the server terminal 100, and as part of step S204, the server terminal 100 executes the payment processing for the purchase of the product. Note that this payment processing can also be performed by a payment processing server (not shown) different from the brand owner terminal 300, in cooperation with the brand owner terminal 300 or the server terminal 100. The server terminal 100 executes the payment processing and issues a product ticket to the user via the brand owner terminal 300.

[0044] Next, as part of step S205, the server terminal 100 issues a user ID to the target user and executes the registration process by storing information about the product ticket purchased by the user (for example, the product name, amount, and target clinic, etc.) in the user information storage unit 121 of the storage unit 120 of the server terminal 100.

[0045] In this embodiment, the user does not purchase the medicine or other product itself at this point, but rather purchases a product "ticket" that allows the user to receive the product after receiving a diagnosis from a doctor. In other words, the product purchased by the user as a product ticket (medicine in this example) cannot be purchased without a doctor's prescription, and the user can receive a prescription for the medicine by undergoing an online medical consultation and ultimately receive the product purchased as a product ticket.

[0046] Here, as part of step S206, the user sends an access request to the brand owner terminal 300 to access the website of a partner clinic included in the website provided by the brand owner terminal 300 in order to receive an online medical consultation. Upon receiving the access request, the brand owner terminal 300 redirects the user terminal 200 to the partner clinic terminal 400 as part of step S207, and as part of step S208, the user selects a desired diagnostic item (e.g., cosmetic treatment) from the medical treatment menu presented on the clinic's website provided by the partner clinic terminal 400 and requests the purchase of a medical treatment ticket through a predetermined operation (e.g., tapping "Add to Cart"). Here, the user can also refer to the relevant diagnostic menu presented on the cart screen or the like for purchasing the above-mentioned product ticket and proceed with the purchase procedure for the medical treatment ticket, or the user can purchase only the medical treatment ticket without purchasing the above-mentioned product ticket. When the brand owner terminal 300 receives a request to purchase a medical treatment ticket from the user terminal 200, as the process in step S209, it redirects the purchase request to the server terminal 100, and as the process in step S210, the server terminal 100 executes the payment process for purchasing the medical treatment ticket. Similarly, this payment process can also be executed by a payment processing server (not shown) different from the brand owner terminal 300, in cooperation with the brand owner terminal 300. In addition to executing the payment process, as the process in step S211, the server terminal 100 registers the ticket information by storing it in the user information storage unit 121 of the storage unit 120, and issues a medical treatment ticket to the user via the brand owner terminal 300.

[0047] In this embodiment, as described above, each diagnostic item included in the medical consultation menu is provided free of charge, and it can be considered that the user is essentially paying for the costs of the online consultation as a package by purchasing a product ticket. That is, the user prepays the consultation fee by purchasing a product ticket before receiving the online consultation, and through the purchase of the consultation ticket, they can proceed to the online consultation application procedure described in the following figure. Conversely, the user can also receive an online consultation based only on the free consultation ticket, in which case they can receive the product (medicine in this example) by purchasing it after the online consultation.

[0048] Figure 9 is a flowchart illustrating yet another example of a method for providing medical services according to the first embodiment of the present invention. In this example, the flow of receiving an online medical consultation after a user purchases a product ticket and a medical consultation ticket, as described above, will be explained. If the brand owner terminal 300 itself operates the clinic, the following processing can also be applied by replacing the clinic terminal 400 below with the brand owner terminal 300.

[0049] First, as a preliminary step to step S301, as described above, a user who wishes to receive online medical treatment accesses the brand owner's (hereinafter referred to as "brand") website via their user terminal 200 to view various online medical treatment menus (for example, morning-after pill, low-dose birth control pill, ED treatment, AGA treatment, etc.).

[0050] Then, as part of step S301, the user selects a desired diagnostic item (e.g., cosmetic treatment) from the medical treatment menu provided through the website via the user terminal 200, and requests to apply for an online medical treatment by performing a predetermined operation (e.g., tapping "Receive online medical treatment"). Here, when applying for an online medical treatment, the user can select a purchased (issued) product ticket, or the user terminal 100 can display link information for applying for an online medical treatment (e.g., a link to access the SNS server 500), and the user can access the SNS server 500 via the link information to perform the online medical treatment.

[0051] Next, as part of step S302, the brand owner terminal 300 redirects (forwards) the user terminal 200's access to the SNS server 500 (for example, the communication app server) in order to proceed to the online consultation. At this point, the brand owner terminal 300 can also send a consultation request containing information about the diagnostic items directly to the server terminal 100 without going through the SNS server 500. As another example, at this point, the SNS server 500 can also check with the server terminal 100 whether the user has purchased a product ticket, and if so, proceed to the next step, the medical interview process.

[0052] Next, as part of step S303, the SNS server 500 sends an application acceptance message along with a medical questionnaire input form to the user terminal 200 via a chat communication interface displayed on the user terminal 200 as a screen for applying for online medical consultation. The user answers each question in the medical questionnaire input form (for example, items asking for the user's basic information such as "name," "gender," "date of birth," and "medication delivery address," and questions depending on the medical menu such as "diet and drinking habits," "history of taking other medications," and "history of liver disease, heart disease, kidney disease, etc.") via the chat communication interface. Then, as part of step S304, the SNS server 500 receives the medical questionnaire information (including the user's basic information) from the user terminal 200. At this point, it is also possible for the brand owner terminal 300 or the server terminal 100 (or the clinic terminal 400 that received the medical instruction (described later)) to conduct a medical questionnaire with the user terminal 200 and receive the medical questionnaire information without going through the SNS server 500.

[0053] Next, as part of step S305, the SNS server 500 sends the medical questionnaire information, including the items of the medical treatment menu applied for, received from the user, to the server terminal 100.

[0054] As part of step S306, the server terminal 100 refers to the ticket information stored in the user information storage unit 121 of the storage unit 120 via user identification information such as the user ID of the target user, matches it with the user ID of the user included in the above medical questionnaire information, and confirms whether the user has already purchased (i.e., registered) the medical consultation ticket and product ticket related to the diagnostic items of the online consultation that the user has applied for. If it is determined that the user has already purchased the tickets, the process proceeds to step S207 and beyond, and the user continues the online consultation. In other words, at this point, it is guaranteed that the user has prepaid the cost for the online consultation. As another example, if it is determined that the user has not purchased a product ticket but has purchased a free medical consultation ticket, the server terminal 100 may proceed to the process of continuing the online consultation on the condition that payment for the products will be made after the online consultation. Even in such a case, since the user is expected to purchase products, the clinic can mitigate the payment risk even considering other users who have already purchased product tickets.

[0055] Next, as part of step S307, the server terminal 100 registers the user as a patient by storing the received user's basic information and medical interview information as user data 1000 in the user data storage unit 121 of the storage unit 120. The server terminal 100 also stores the above basic information and medical interview information as brand data 2000 in the brand data storage unit 122 of the storage unit 120.

[0056] Next, in step S308, the server terminal 100 refers to the brand data 2000 stored in the brand data storage unit 122 of the storage unit 120, identifies the clinic that is a partner of the brand, and sends the registered user's basic information and medical history information to the clinic's clinic terminal 400, sending a medical treatment instruction to the user. Here, the server terminal 100 can send a medical treatment instruction to a clinic that has been registered in advance as a partner of the brand, or it can determine a clinic based on the medical treatment content (medical menu) that the user wishes to receive, as received by the brand, and send a medical treatment instruction from the brand to that clinic. In addition, it can also refer to the medical status of each clinic (status of available doctors) and send a medical treatment instruction to a clinic determined based on the medical status.

[0057] Next, in step S309, the clinic (or a doctor belonging to the clinic) that received the medical instruction sends a request to start the medical consultation to the user terminal 200 via the clinic terminal 400. In step S210, the user accepts the request to start the medical consultation via the user terminal 200, and in step S310, an online medical consultation is started between the user and the doctor belonging to the clinic. Here, the request to start the medical consultation and the consultation can be conducted via the SNS server 500 through a chat communication interface displayed on the user terminal 200 and the clinic terminal 400 by means of chat, voice call, or video call, or by other video conversation applications (not shown) or other communication means such as telephone. Here, the doctor can conduct the consultation while referring to the medical questionnaire information entered by the user and information about the product included in the purchased product ticket (for example, "diet pills") on the management screen displayed on the clinic terminal 400.

[0058] Next, in step S311, the doctor, through online consultation, inputs diagnostic information, including the diagnosis and prescription details for the user, and accounting information (in this case, the cost corresponding to the product ticket and / or consultation ticket purchased by the user) on the management screen displayed on the clinic terminal 400. The clinic terminal 400 then generates the diagnostic information and accounting information and stores the diagnostic information in a storage unit (not shown). In step S312, the clinic terminal 400 transmits the generated diagnostic information and accounting information, including the billing amount, to the user terminal 200, and in step S313, transmits the diagnostic information and accounting information to the server terminal 100. In step S314, the server terminal 100 stores the received user's diagnostic information and accounting information as user data 1000 in the user data storage unit 121 of the storage unit 120. The server terminal 100 also stores the above basic information and medical history information as clinic data 3000 in the clinic data storage unit 123 of the storage unit 120. Furthermore, the server terminal 100 refers to the ticket information stored in the user data storage unit 121 of the memory unit 120, offsets the amount included in the accounting information with the amount included in the ticket information (in this example, the amount of the product ticket), and updates the ticket information by invalidating the product ticket purchased by the user. Here, as described above, for users who have purchased a medical treatment ticket but have not purchased a product ticket, they can access the website provided by the brand owner terminal 300 again and receive their prescribed medication by going through the procedure to purchase the prescribed medication as a ticket.

[0059] The server terminal 100 sends instructions to the clinic terminal 400 or a pharmacy terminal (not shown) to arrange for medication delivery. If a user receives an online consultation via the booth terminal 200, the clinic terminal 400 generates prescription information and sends it to the booth terminal 200. Along with the prescription information, it also sends information (e.g., a PIN code, a QR code) to unlock a medication storage locker located inside or adjacent to the booth, allowing the user to unlock the locker and receive the prescribed medication. The locker can be pre-stored with medications corresponding to the consultation menu available through the booth (e.g., diet pills, emergency contraception pills, etc.). The server terminal 100 stores the number of medications in stock in the storage unit 120 and can refer to it as needed for replenishment. If the booth is inside or adjacent to a pharmacy, the user can also receive the medication on the spot based on the prescription information. If the doctor does not issue a prescription as a result of the online consultation, the server terminal 100, via the brand owner terminal 300, initiates a refund procedure for the user equivalent to the ticket purchase cost.

[0060] Furthermore, the server terminal 100 refers to the accounting information stored in the clinic data storage unit 123 of the storage unit 120, calculates the amount to be paid to the brand (revenue share amount) based on the billing amount (ticket purchase amount) charged to the user by the clinic data and a predetermined rate, and executes the process of paying the clinic. This revenue share amount may also be calculated at the clinic terminal and paid directly to the brand. This revenue share may be paid to the clinic as a prepayment when the user purchases the ticket, or it may be paid to the clinic after the online consultation, after the prescription has been provided and it has been confirmed that the ticket has been used. In addition, in this embodiment, in addition to the billing amount charged to the user by the clinic, revenue sharing can also be implemented between the brand owner and the clinic for the sales amount of products sold to the user through an e-commerce site operated in partnership with the clinic. In this case, the server terminal 100 refers to the ticket information of the products sold to the user stored in the storage unit 120, calculates the amount to be paid to the brand (or clinic) based on a predetermined rate, and executes the process of paying the brand owner or clinic.

[0061] As described above, according to this embodiment, multiple brands offering online medical consultation menus and clinics providing online medical consultations can collaborate to provide users with a one-stop virtual clinic service. Clinics can provide medical consultations after users have prepaid for the online consultations, thus enabling the stable operation of medical services. In particular, the above mechanism can be flexibly provided in cases where a brand owner operates a clinic themselves to provide online medical consultations, or in cases where they partner with a clinic to provide online medical consultations. By providing services in a structure that integrates the e-commerce site and the clinic, it is possible to improve user benefits and further enhance the effectiveness of attracting customers. Furthermore, brand owners can also operate e-commerce sites in partnership with companies that provide pharmaceuticals or cosmetics. In this case, the companies do not need to operate the e-commerce site themselves, but can sell their products on an e-commerce site operated by the brand owner. In such cases, the revenue generated through the e-commerce site can be shared between the brand owner and the company.

[0062] Although embodiments of the invention have been described above, these can be implemented in various other forms, and can be carried out by various omissions, substitutions, and modifications. These embodiments and variations, as well as those with omissions, substitutions, and modifications, are included within the technical scope of the claims and their equivalents. [Explanation of symbols]

[0063] 1 System: 100 Server terminals, 110 Communication unit, 120 Storage unit, 130 Control unit, 200 User terminals, 300 Brand owner terminals, 400 Clinic terminals, NW1 Network

Claims

1. A method of providing medical services to users through online consultations, The control unit of the clinic terminal is From the user's terminal, the user can purchase a ticket for a desired product from the product menu displayed on the website provided by the clinic terminal. From the user's terminal, the application for the desired diagnostic item is received from the online medical consultation menu on the website. The control unit of the server terminal is: The clinic terminal receives information related to the received diagnostic items. When the user confirms that they have purchased the ticket, The information related to the received diagnostic items is transmitted to the clinic terminal. The clinic terminal performs online medical consultations with the user. A method wherein the aforementioned product is a product that the user can obtain by receiving medical treatment from a doctor.

2. The method according to claim 1, Based on the results of the online medical consultation, the clinic terminal will The diagnostic information of the aforementioned user is generated, A method for transmitting diagnostic information to the aforementioned user terminal.

3. The method according to claim 2, A method for transmitting accounting information, including the amount to be billed to the user, based on the results of an online medical consultation with the user.

4. The method according to claim 3, The clinic terminal provides a method for calculating the amount to be paid to the brand owner based on the billing amount.

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