Evaluation system and evaluation method
The evaluation system uses beneficiary terminals to detect and record actions and locations, ensuring objective evaluation of social issue services and enhancing SIB credibility by quantifying activities and encouraging participation.
Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Patents
- Current Assignee / Owner
- HITACHI LTD
- Filing Date
- 2022-12-26
- Publication Date
- 2026-05-29
Smart Images
Figure 0007867431000001 
Figure 0007867431000002 
Figure 0007867431000003
Abstract
Description
Technical Field
[0001] The present invention relates to an evaluation system and an evaluation method for evaluating an evaluation target.
Background Art
[0002] In an outcome-linked payment contract, the government pays a reward according to the outcome of the service provided by the service provider. Generally, the outcome of the service does not appear immediately after the service is provided, and often appears after a certain period of time (usually several years). It may take several years for the government to measure the outcome of the service and pay the reward.
[0003] However, many venture companies and NPOs, which are the main service providers, often do not have sufficient financial reserves, and there is a problem that it is difficult to respond to outcome-linked payment contracts where payments are made several years later.
[0004] Therefore, regarding the service provision costs of the service provider, a mechanism called Social Impact Bond (SIB) is adopted. That is, funds are raised from private capital providers for the service provision costs of the service provider. If the outcome target agreed in advance with the government can be achieved, the government will pay a reward to the capital provider according to the outcome later.
[0005] SIB is one of the methods when the government entrusts to the private sector to raise funds for projects effective in environmental improvement and social contribution. Specifically, SIB is one of the outcome-linked private entrustment contracts that evaluates and visualizes the outcome of the project and links the evaluation result with the payment, and is a scheme for raising funds from the private sector.
[0006] Figure 24 is an explanatory diagram illustrating the scheme of a conventional Social Impact Bond (SIB). Funder A invests in SIB management organization B. SIB management organization B provides funding to service provider C. Service provider C provides services to beneficiary D. Service provider C submits an activity report on the services provided to beneficiary D to evaluation organization E. Evaluation organization E submits an evaluation report to local government F. Local government F pays SIB management organization B a reward from the budget allocated for measures for beneficiary D. SIB management organization B distributes a dividend to funder A from the reward received.
[0007] The evaluation of the service outcomes provided by SIB needs to be conducted professionally and objectively; therefore, an evaluation by an independent evaluation organization E is required. This evaluation by evaluation organization E is generally based on the service activity report submitted by the service provider C.
[0008] Figure 25 is a graph showing the allocation of service costs before and after the introduction of SIB. If the current administrative cost is "100", and after the introduction of SIB the administrative cost is "50", the usage cost for service provider C is "30", and the dividend to funder A is "5", then the administrative cost is reduced by "15". Thus, the introduction of SIB shows the possibility of realizing better services than those provided by the government at a lower cost than before.
[0009] Patent Document 1 below discloses a performance-based compensation determination server that determines the applicability of performance-based compensation based on a user's biometric information. This performance-based compensation determination server includes a storage unit that stores first biometric information used to determine the performance-based compensation of a target user, an acquisition unit that acquires second biometric information used to determine the user, and a determination unit that determines whether a user is eligible for performance-based compensation based on a comparison result between the first biometric information stored in the storage unit and the second biometric information acquired by the acquisition unit.
[0010] Patent Document 2 below discloses a system, equipment, and business method for using financial instruments to provide incentives for investment to fund disaster mitigation projects and / or ecosystem restoration projects, which are triggered by real-world events detected by sensors at a set point and analyzed by a computing device. [Prior art documents] [Patent Documents]
[0011] [Patent Document 1] Japanese Patent Publication No. 2021-131808 [Patent Document 2] Special publication 2021-531596 [Overview of the project] [Problems that the invention aims to solve]
[0012] Patent Document 1 ensures the objectivity of service evaluation by using biometric information such as the user's health status obtained from a smartphone. Furthermore, Patent Document 2 proposes an objective evaluation method using sensor information.
[0013] On the other hand, many services addressing current social issues are difficult to evaluate based on the aforementioned smartphones, sensors, or purchase / operation history of goods. For example, problems related to people who have no family and few connections with society and suffer from loneliness, as well as non-profit activities such as neighborhood associations and PTA activities, fall into this category.
[0014] In January 2018, the UK became the first country in the world to appoint a "Minister for Loneliness," recognizing that "loneliness is one of the biggest challenges in modern public health." Studies have shown that loneliness is worse for your health than obesity or smoking 15 cigarettes a day, and that lonely people are 1.5 times more likely to die prematurely than those with social connections. The economic losses caused by loneliness are estimated to reach approximately 4.8 trillion yen.
[0015] In February 2021, the Japanese government also established a task force within the Cabinet Secretariat to address the problem of loneliness and isolation, which has become increasingly serious due to the COVID-19 pandemic. This task force will serve as a command center for coordinating policies across various ministries and agencies, including suicide prevention and monitoring the elderly.
[0016] To address this issue of loneliness, various services have been offered, such as providing a place where retired men, who tend to become isolated, can regularly gather to do carpentry work together, and providing a "chat table" where mothers raising children can gather. These services are said to be having some effect.
[0017] However, there are three problems when trying to solve this problem of loneliness with SIB.
[0018] Firstly, services designed to address loneliness face the challenge of quantifying the activities involved in providing such services, and furthermore, the difficulty in quantifying the effects of those activities.
[0019] Secondly, even if this quantification were possible, there is the problem of difficulty in asserting objectivity to many people, especially investors who are the target of SIB purchases.
[0020] Thirdly, among these service beneficiaries, there are those who cooperate in solving social issues and those who only focus on receiving the services. However, there is a problem in that there are no concrete means to encourage the activities of the former service beneficiaries and to get the latter service beneficiaries to contribute to SIBs as well.
[0021] In particular, the objective assessment of activity described in the second point above is a crucial issue, especially since SIBs are rated as bonds traded on the market. For this reason, it is important that the activity assessment is conducted individually by multiple independent organizations and that its findings are consistent.
[0022] The present invention aims to ensure the objectivity of evaluations.
Means for Solving the Problem
[0023] An evaluation system which is an aspect of the invention disclosed in the present application An evaluation system for evaluating services related to solving social issues, wherein among the beneficiaries of the service, those who are cooperative in solving the social issues is communicable with a first terminal that can be carried by a first benefit person, a first server, The system maintains behavioral detection information that includes the service area and the maximum dwell time at a single location, and supports the first beneficiary in performing the service. is communicable with a second terminal that can be carried by a second Among the beneficiary group, those who receive the aforementioned service person, a second server, and is communicable with the first server and the second server benefit A third server, and the first server obtains time-series first position information of the first terminal from the first terminal The service received by the second beneficiary is observed. detects a first action, and transmits a first detection result of the first action to the third server, and the second server obtains time-series second position information of the second terminal from the second terminal The service provided by the first beneficiary to the second beneficiary is evaluated. detects a second action of the second Based on the behavior detection information and the time-series first location information, the system indicates the first location and first duration of stay within the target area where the first beneficiary stayed without exceeding the limit stay time. person, transmits a second detection result of the second action to the third server, and the third server determines, based on the first detection result and the second detection result, Based on the aforementioned time-series second location information, that the first action by the first benefit person during the same time period is a visit to the second This shows the second location and duration of stay. person during the second action, If the first stay location and the second stay location are within a predetermined distance, and the first stay time is included in the second stay time, and transmits a determination result to the first server and the second server. It is characterized by this. benefit benefit and
Advantages of the Invention
[0024] According to a typical embodiment of the present invention, the objectivity of evaluation can be ensured. Problems, configurations, and effects other than those described above will be clarified by the description of the following examples.
Brief Description of the Drawings
[0025] [Figure 1] FIG. 1 is an explanatory diagram showing a scheme of SIB according to an embodiment. [Figure 2] FIG. 2 is a block diagram showing a system configuration example of an activity evaluation system. [Figure 3] Figure 3 is a block diagram showing an example of a computer hardware configuration. [Figure 4] Figure 4 is an explanatory diagram showing an example of the first database that stores personal information about active probe persons. [Figure 5] Figure 5 is an explanatory diagram showing an example of a second database related to passive probe persons of a service monitor server. [Figure 6] Figure 6 is an explanatory diagram illustrating an example of a third database that stores personal information about passive probe persons on the service monitor server. [Figure 7] Figure 7 is a block diagram showing an example of the functional configuration of a service activator server. [Figure 8] Figure 8 is a block diagram showing an example of the functional configuration of a service monitor server. [Figure 9] Figure 9 is a block diagram showing an example of the functional configuration of an information terminal for an active probe person. [Figure 10] Figure 10 is a block diagram showing an example of the functional configuration of an information terminal for passive probe persons. [Figure 11] Figure 11 is a block diagram showing an example of the functional configuration of a service evaluation server. [Figure 12] Figure 12 is a table showing an example of services covered by SIB. [Figure 13] Figure 13 is a sequence diagram showing an example of the operation of the activity evaluation system (first half). [Figure 14] Figure 14 is an explanatory diagram showing an example of an activity detection template. [Figure 15] Figure 15 is an explanatory diagram showing an example of an activity report. [Figure 16] Figure 16 is an explanatory diagram showing an example of an active event diagram. [Figure 17] Figure 17 is an explanatory diagram showing the destination information along the movement trajectory of an active probe person. [Figure 18] Figure 18 is an explanatory diagram showing an example of a monitor report. [Figure 19] Figure 19 is a sequence diagram showing an example of the operation of the activity evaluation system (second half). [Figure 20] Figure 20 is a flowchart showing a detailed example of the processing procedure for report comparison and evaluation (step S1901). [Figure 21] Figure 21 is an explanatory diagram showing an example of a final report. [Figure 22] Figure 22 is an explanatory diagram showing the weekly movement trajectory of a passive probe person during the implementation of the service. [Figure 23] Figure 23 is an explanatory diagram showing an example of tracking data used to evaluate PTA activities, as shown in Figure 12. [Figure 24] Figure 24 is an explanatory diagram showing the scheme of a conventional SIB. [Figure 25] Figure 25 is a graph showing the allocation of service costs before and after the introduction of SIB. [Modes for carrying out the invention]
[0026] <SIBのスキーム> Figure 1 is an explanatory diagram showing the scheme of an SIB according to an embodiment. This scheme involves a funder A, an SIB operating organization B, a service implementation unit 101, a service planning and monitoring unit 102, and an evaluation organization E. The service implementation unit 101 includes a service provider C, a beneficiary D, and a service activator station G. The service planning and monitoring unit 102 includes a beneficiary D, a local government F, and a service monitor station H.
[0027] Service implementation unit 101 is the unit that provides services to beneficiary D. Service activator station G selects beneficiaries who are cooperative in solving social issues (hereinafter referred to as active probe persons D1) from among beneficiaries D and receives reports from these active probe persons D1.
[0028] The service planning and monitoring unit 102 is responsible for planning and monitoring the services provided to beneficiary D. Service monitor station H receives reports from service beneficiaries (hereinafter referred to as passive probe persons D2) who focus solely on receiving the services.
[0029] Service Activator Station G submits an activity report to Evaluation Organization E, summarizing the reports from Active Probe Person D1. Service Monitor Station H submits a monitor report to Evaluation Organization E, summarizing the reports from Passive Probe Person D2.
[0030] Evaluation organization E compares and evaluates the activity report and monitoring report, checks for errors, defects, and inconsistencies, and submits the final evaluation report to local government F.
[0031] This allows the service implementation unit 101 to submit its own activity report to evaluation organization E without interference from the service planning and monitoring unit 102 and evaluation organization E. Similarly, the service planning and monitoring unit 102 can submit its own monitor report to evaluation organization E without interference from the service implementation unit 101 and evaluation organization E. Evaluation organization E can verify the validity of the content of the activity report and monitor report without interference from the service planning and monitoring unit 102 and evaluation organization E. Therefore, highly objective reporting and evaluation become possible, improving the creditworthiness of the SIB as a bond.
[0032] In the following explanation, we will use the "single-person monitoring service," which involves regularly visiting individuals living alone (so-called "single-person households"), as an example of a service provided by Service Activator Station G to Beneficiary D.
[0033] In the single-person monitoring service, Active Probe Person D1 visits the home of Passive Probe Person D2, who lives alone. Active Probe Person D1 checks whether Passive Probe Person D2 has any physical or mental problems. If a problem is found, Active Probe Person D1 introduces Passive Probe Person D2 to a medical institution and encourages them to visit. Even if there are no problems, if Passive Probe Person D2 is extremely withdrawn and rarely goes out, Active Probe Person D1 advises them to go out and introduces them to local communities to encourage participation.
[0034] While such services are generally provided as part of administrative services, in this embodiment, the government entrusts the operation of such services to an SIB operating organization funded by SIB bonds, and provides an activity evaluation system that contributes to the health of local residents and also to regional revitalization.
[0035] <Example of an activity evaluation system configuration> Figure 2 is a block diagram showing an example of the system configuration of an activity evaluation system. The evaluation system 200 includes a service activator server 201, a service monitor server 202, an information terminal for active probe persons 203, an information terminal for passive probe persons 204, a service evaluation server 205, and an administrative document receiving server 206. These are connected to each other via a network 210 such as the Internet, LAN (Local Area Network), or WAN (Wide Area Network). The network 210 may be wired or wireless.
[0036] Service activator server 201 is a computer operated by service activator station G. Service monitor server 202 is a computer operated by service monitor station H.
[0037] The information terminal 203 for the active probe person is a portable computer (e.g., a smartphone) used by the active probe person D1. The information terminal 204 for the passive probe person is a portable computer (e.g., a smartphone) used by the passive probe person D2. The service evaluation server 205 is a computer operated by the evaluation organization E. The administrative document receiving server 206 is a computer operated by the local government F.
[0038] The service activator server 201 works in conjunction with the information terminal 203 for active probe persons to support the implementation of services provided by service provider C and to promote service activation.
[0039] The service monitor server 202 works in conjunction with the passive probe person information terminal 204 to observe the services provided by the passive probe person D2.
[0040] The service evaluation server 205 receives activity reports from the service activator server 201 and monitor reports from the service monitor server 202. The service evaluation server 205 compares and evaluates the activity reports and monitor reports from the evaluation organization E, checks for errors, defects, and inconsistencies, and sends the final report created as a result to the administrative document receiving server 206.
[0041] <Example hardware configuration of the computer (service activator server 201, service monitor server 202, information terminal for active probe person 203, information terminal for passive probe person 204, service evaluation server 205, administrative document receiving server 206)> Figure 3 is a block diagram showing an example of the hardware configuration of a computer. Computer 300 includes a processor 301, memory 302, communication interface 303, hard disk drive 304, input / output controller 305, and monitor controller 306. These are interconnected via a bus 307.
[0042] In addition, the input / output controller 305 may be connected to the keyboard 311 and mouse 312. The monitor controller 306 may be connected to the display 313. The keyboard 311 and mouse 312 are input devices that input data to the computer 300 via the input / output controller 305 through user operation. The display 313 displays the data via the monitor controller 306.
[0043] If the computer 300 is an information terminal 203 for an active probe person and an information terminal 204 for a passive probe person, the computer 300 may have a touch panel (not shown) instead of a keyboard 311, mouse 312, and display 313.
[0044] If the computer 300 is an information terminal 203 for active probe persons and an information terminal 204 for passive probe persons, the computer 300 may have a GPS module 308 as a location acquisition unit for acquiring location information.
[0045] If the computer 300 is an information terminal 203 for active probe persons and an information terminal 204 for passive probe persons, the computer 300 may collect information from surrounding sensors and cameras via the communication IF 303.
[0046] The processor 301 provides overall control of the computer 300. The processor 301 reads programs from the memory 302 and executes the read programs to perform various processes. The memory 302 temporarily holds programs that define the operation of the processor 301 and control data used in the processing of the processor 301. The communication IF 303 is a communication device that connects to other devices via the network 210. The HDD 304 holds programs that define the operation of the processor 301. An SSD (Solid State Drive) or the like may be provided instead of the HDD 304. The memory 302, HDD 304, and SSD are collectively referred to as storage devices.
[0047] <database> Figure 4 is an explanatory diagram showing an example of a first database that stores personal information about active probe person D1. The first database 400 is held in the storage device of the service activator server 201. The first database 400 has the following fields: active probe person ID 401, address 402, telephone number 403, and email address 404.
[0048] Active probe person ID 401 is identification information that uniquely identifies active probe person D1. Address 402 is the location of the building where active probe person D1 resides. Telephone number 403 is a unique number for a telephone that can be used to communicate with active probe person D1. The information terminal 203 for the active probe person may have a calling function using said telephone number 403.
[0049] Email address 404 is an email address that can communicate with Active Probe Person D1's Active Probe Person information terminal 203. The first database 400 is used for creating activity reports using Active Probe Person ID 401 and for paying rewards.
[0050] Figure 5 is an explanatory diagram showing an example of a second database for passive probe person D2 of the service monitor server 202. The second database 500 is stored in the storage device of the service monitor server 202. The second database 500 has, as fields, a passive probe person ID 501 and passive probe person location information 502. The passive probe person ID 501 is identification information that uniquely identifies the passive probe person. The passive probe person location information 502 is the latitude and longitude indicating the location of the passive probe person.
[0051] Figure 6 is an explanatory diagram showing an example of a third database that stores personal information about passive probe person D2 of the service monitor server 202. The third database 600 is held in the storage devices of the service activator server 201 and the service monitor server 202. The third database 600 has, as fields, a passive probe person ID 501 and location information 602. Location information 602 is the latitude and longitude indicating the location of passive probe person D2's residence.
[0052] <Example of functional configuration for Service Activator Server 201> Figure 7 is a block diagram showing an example of the functional configuration of the service activator server 201. The service activator server 201 includes a communication processing unit 701, an activity detection unit 702, an activity report creation unit 703, and an activity reward processing unit 704. Specifically, the communication processing unit 701, the activity detection unit 702, the activity report creation unit 703, and the activity reward processing unit 704 are functions realized, for example, by having the processor 301 execute a program stored in the memory 302 shown in Figure 3.
[0053] The communication processing unit 701 communicates with the information terminal 203 for the active probe person and the service evaluation server 205. The communication processing unit 701 has a receiving unit 711 and a transmitting unit 712. The receiving unit 711 receives data from the information terminal 203 for the active probe person. The transmitting unit 712 transmits data generated in the service activator server 201 to the information terminal 203 for the active probe person.
[0054] The activity detection unit 702 acquires movement information and biometric information of the owner of the information terminal 203 for active probe persons and detects the occurrence of a predetermined activity. The activity detection unit 702 includes a tracking data recording unit 721, a transmission rate changing unit 722, an information recording unit 723, and an activity detection template 724.
[0055] The activity report creation unit 703 creates an activity report to be submitted to the service evaluation server 205 of evaluation organization E after an activity is detected. The activity report creation unit 703 includes an activity content analysis unit 731, a report creation unit 732, and an activity report collection unit 733.
[0056] The activity reward processing unit 704 evaluates the contribution of the owner of the information terminal 203 for active probe persons to the activity and sets a reward to be given for that contribution. The activity reward processing unit 704 has a reward amount calculation unit 741.
[0057] <Example of functional configuration for service monitor server 202> Figure 8 is a block diagram showing an example of the functional configuration of the service monitor server 202. The service monitor server 202 includes a communication processing unit 801, a monitor detection unit 802, a monitor report creation unit 803, and a monitor reward processing unit 804. Specifically, the communication processing unit 801, the monitor detection unit 802, the monitor report creation unit 803, and the monitor reward processing unit 804 are functions realized, for example, by having the processor 301 execute a program stored in the memory 302 shown in Figure 3.
[0058] The communication processing unit 801 communicates with the passive probe person information terminal 204 and the service evaluation server 205. The communication processing unit 801 has a receiving unit 811 and a transmitting unit 812. The receiving unit 811 receives data from the passive probe person information terminal 204. The transmitting unit 812 transmits data generated in the service monitor server 202 to the passive probe person information terminal 204.
[0059] The monitor detection unit 802 acquires movement information and biometric information of the owner of the passive probe person information terminal 204 and detects the status of a predetermined service. The monitor detection unit 802 includes a tracking data recording unit 821 and an information recording unit 823.
[0060] The monitor report generation unit 803 generates a monitor report to be submitted to the service evaluation server 205 of the evaluation organization E after the service has been detected. The monitor report generation unit 803 includes a report generation unit 832.
[0061] The monitor reward processing unit 804 evaluates the contribution of the owner of the passive probe person information terminal 204 to the monitor and sets a reward to be given for that contribution. The monitor reward processing unit 804 has a reward amount calculation unit 841.
[0062] <Example of functional configuration of information terminal 203 for active probe person> Figure 9 is a block diagram showing an example of the functional configuration of the information terminal 203 for active probe persons. The information terminal 203 for active probe persons includes a communication processing unit 901 and an active state detection unit 902. Specifically, for example, the communication processing unit 901 and the active state detection unit 902 are functions realized by causing the processor 301 to execute a program stored in the memory 302 shown in Figure 3.
[0063] The communication processing unit 901 communicates with the service activator server 201. The communication processing unit 901 includes a receiving unit 911 and a transmitting unit 912. The receiving unit 911 receives data from the service activator server 201. The transmitting unit 912 transmits data to the service activator server 201.
[0064] The active state detection unit 902 measures the movement information and biometric information of the owner of the information terminal 203 for the active probe person and detects predetermined active information. The active state detection unit 902 includes an information transmission rate control unit 921, a location information acquisition unit 922, a biometric / environmental information acquisition unit 923, and an offline information storage unit 924.
[0065] <Example of functional configuration of information terminal 204 for passive probe persons> Figure 10 is a block diagram showing an example of the functional configuration of the passive probe person information terminal 204. The passive probe person information terminal 204 includes a communication processing unit 1001 and a passive state recording unit 1002. Specifically, for example, the communication processing unit 1001 and the passive state recording unit 1002 are functions realized by having the processor 301 execute a program stored in the memory 302 shown in Figure 3.
[0066] The communication processing unit 1001 communicates with the service monitor server 202. The communication processing unit 1001 includes a receiving unit 1011 and a transmitting unit 1012. The receiving unit 1011 receives data from the service monitor server 202. The transmitting unit 1012 transmits data to the service monitor server 202.
[0067] The passive state recording unit 1002 measures the movement information and biometric information of the owner of the passive probe person information terminal 204 and detects predetermined active information. The passive state recording unit 1002 includes a location information acquisition unit 1022, a biometric / environmental information acquisition unit 1023, and an offline information storage unit 1024.
[0068] <Example of functional configuration of service evaluation server 205> Figure 11 is a block diagram showing an example of the functional configuration of the service evaluation server 205. The service evaluation server 205 includes a communication processing unit 1101, a report content consistency check unit 1102, and a final report creation unit 1103. Specifically, the communication processing unit 701, the communication processing unit 1101, the report content consistency check unit 1102, and the final report creation unit 1103 are functions realized, for example, by having the processor 301 execute a program stored in the memory 302 shown in Figure 3.
[0069] The communication processing unit 1101 communicates with the service activator server 201, the service monitor server 202, and the administrative document reception server 206. The communication processing unit 1101 includes a reception unit 1111 and a transmission unit 1112. The reception unit 1111 receives data from the service activator server 201, the service monitor server 202, and the administrative document reception server 206. The transmission unit 1112 transmits data to the service activator server 201, the service monitor server 202, and the administrative document reception server 206.
[0070] The report content verification unit 1102 receives a report from the service monitor server 202 and verifies the consistency of its content. The report content verification unit 1102 includes a report comparison processing unit 1121, a transmission rate change unit 1122, a biometric information recording unit 1123, an environmental information recording unit 1124, an activity report detection template 1025, and a periodic report transmission request unit 1126.
[0071] After completing the content consistency check, the final report creation unit 1103 creates and submits a final report to the administrative document reception server 206. The final report creation unit 1103 includes a report creation unit 1131.
[0072] <Target Services of SIB> Figure 12 is a table showing an example of the target services of SIB. Table 1200 includes a SIB target service 1201, a beneficiary type 1202, and an activity target / monitor target 1203 of beneficiary D.
[0073] SIB-Target Service 1201 indicates the service covered by the SIB. Beneficiary Type 1202 indicates the type of beneficiary D, i.e., active probe person D1 or passive probe person D2. Beneficiary D's Activity Target / Monitoring Target 1203 indicates the activity target if beneficiary type 1202 is active probe person D1, and the monitoring target if beneficiary type 1202 is passive probe person D2. Activity target refers to information about activities that are cooperative with the service and attempt to activate it. Monitoring target refers to information that monitors passive probe person D2 who are solely receiving the service.
[0074] Active probe person D1 has entered into a contract with the administrator of service activator station G, and the information terminal 203 for the active probe person and the service activator server 201 are assumed to be in a state where they can communicate with each other. Passive probe person D2 has entered into a contract with the administrator of service monitor station H, and the information terminal 204 for the passive probe person and the service monitor server 202 are assumed to be in a state where they can communicate with each other.
[0075] <Example of operation of evaluation system 200> Figure 13 is a sequence diagram showing an example of the operation of the evaluation system 200 (first half). The information terminal 203 for the active probe person periodically transmits location information from the location information transmission unit 822 to the service activator server 201 via the transmission unit 912 (step S1301).
[0076] The service activator server 201 receives location information from the active probe person information terminal 203 via the receiving unit 711 and records it as tracking data in the tracking data recording unit 721. This location information is the current location information of the active probe person information terminal 203, which was acquired by the location information acquisition unit 922 of the active probe person information terminal 203 based on the received GPS signal.
[0077] The service activator server 201 attempts to detect a predetermined activity (for example, patrolling the neighborhood to perform a "single-person monitoring service") by referring to the activity detection template 724 using the activity detection unit 702. When the service activator server 201 detects an activity in step S1302, the transmission rate change unit 722 notifies the information terminal 203 for the active probe person via the transmission unit 712 of a change instruction to increase the transmission rate (step S1302).
[0078] When the information terminal 203 for the active probe person receives an instruction to change the transmission rate via the receiving unit 911, the information transmission rate control unit 921 changes the transmission rate according to the instruction. Then, the transmitting unit 912 transmits the location information acquired by the location information acquisition unit 922 to the service activator server 201 at the changed transmission rate (step S1304).
[0079] In this case, the information terminal 203 for the active probe person may acquire not only location information but also biological information such as the heart rate and blood oxygen level of the active probe person D1, as well as environmental information such as outside temperature and humidity, using the biological / environmental information acquisition unit 923, and transmit it using the transmission unit 912. If a communication failure occurs, the information terminal 203 for the active probe person may record the location information, biological information, and environmental information along with the acquisition time in the offline information storage unit 924, and transmit it from the transmission unit 912 when the communication failure is resolved.
[0080] The service activator server 201 receives location information, biometric information, and environmental information from the active probe person information terminal 203 using the receiving unit 711, and transfers it to the tracking data recording unit 721 and the activity content analysis unit 731. The activity content analysis unit 731 refers to the activity detection template 724 and compiles the activity content into a predetermined format.
[0081] [Activity detection template 724] Figure 14 is an explanatory diagram showing an example of an activity detection template 724. In Figure 14, the "single-person monitoring service" is used as an example. The activity detection template 724 has an area 1401, an average speed 1402, a maximum angular acceleration 1403, and a limiting dwell time 1404.
[0082] Area 1401 is the detection range for active probe person D1 while it is performing the service's activities, and is defined by the latitude and longitude of the top-left and bottom-right vertices of the rectangle that defines the detection range. In other words, the location of active probe person D1 outside of Area 1401 is not subject to the activity.
[0083] The average speed 1402 is the average value and deviation of the movement speed required of active probe person D1 within area 1401. In other words, any action by active probe person D1 below the average speed 1402 will not be detected as an activity.
[0084] The maximum angular acceleration of 1403 is the maximum angular acceleration required of active probe person D1 within area 1401. In other words, any action by active probe person D1 that exceeds the maximum angular acceleration of 1403 will not be detected as an activity.
[0085] The limit dwell time 1404 is the maximum dwell time required for active probe person D1 at any single location within area 1401. In the example in Figure 14, this is "1200 seconds" (= 20 minutes). Dwellings exceeding "1200 seconds" will not be detected as activity.
[0086] The activity content analysis unit 731 can detect the activity of active probe person D1, which involves repeatedly walking and stopping when making visits within area 1401, by referring to the activity detection template 724.
[0087] Returning to Figure 13, if the service activator server 201 determines, based on the activity content analysis unit 731, that the activity of active probe person D1 has ended, the transmission rate change unit 722 sends a message to the information terminal 203 for the active probe person to return the transmission rate to the state before activity detection and to stop transmitting biometric and environmental information (step S1305).
[0088] The information terminal 203 for the active probe person restores the transmission rate to its original value using the information transmission rate control unit 921 (step S1306).
[0089] Furthermore, the service activator server 201 analyzes the content of the activity by referring to the activity detection template 724 using the activity content analysis unit 731. Then, the service activator server 201 uses the report creation unit 732 to create an activity report (step S1307) that shows the actions of active probe person D1 from the start of the activity (step S1302) to the end of the activity (step S1305).
[0090] [Activity Report] Figure 15 is an explanatory diagram showing an example of an activity report. The activity report 1500 includes a report observation period 1501 and an active event ID 1502. The activity report 1500 is created using location information, biometric information, and environmental information recorded in the tracking data recording unit 721.
[0091] The report observation period 1501 is the observation period for activity report 1500, and is defined by the start date and time 1511 and the end date and time 1512. For example, the start date and time 1511 is the earliest periodic transmission date and time of location information since the end date and time 1512 of the previous activity report 1500 (step S1301). The end date and time 1512 is the latest periodic transmission date and time of location information since the end date and time 1512 of the previous activity report 1500 (step S1301).
[0092] Active Event ID 1502 is an identifier that uniquely identifies an active event. An active event is information about an event that occurred within an activity and includes Active Probe Person ID 401, Estimated Active Start Time 1521, Estimated Active End Time 1522, Visit Event ID 1523, and Active Event Diagram 1524.
[0093] The estimated start time of the activity, 1521, is the estimated time when the activity began. The estimated end time of the activity, 1522, is the estimated time when the activity ended. The visit event ID, 1523, is an identifier that uniquely identifies a visit event. A visit event is an action in which active probe person D1 visits the home of passive probe person D2 within the activity. Each visit event, with a visit event ID of 1523, has an estimated visit location, 1531, an estimated visit duration, 1532, an estimated start time of the visit, and an estimated end time of the visit.
[0094] The estimated visit location 1531 is the estimated location visited by active probe person D1. The estimated visit duration 1532 is the estimated duration of stay at the location visited by active probe person D1. The estimated visit start time 1533 is the estimated time when active probe person D1 started the visit. The estimated visit end time 1534 is the estimated time when active probe person D1 ended the visit. The estimated visit duration 1532 is obtained by subtracting the estimated visit start time 1533 from the estimated visit end time 1534. In other words, the estimated visit duration 1532 is the time that active probe person D1 remained at the estimated visit location 1531.
[0095] Active Events Figure 1524 is a map illustrating the movement history of active probe person D1, and in Figure 15, the file name of this map is shown for convenience.
[0096] Figure 16 is an explanatory diagram showing an example of an active event diagram 1524. The active event diagram 1524 is a map showing area 1401, the bold line is the movement trajectory 1600 of active probe person D1, and the five × marks each indicate an estimated visit location 1531. The estimated visit locations 1531 indicated by these × marks are locations where a stop was confirmed during active probe person D1's movement, and where there is a high probability that the person is visiting the residence of a third party. In other words, the estimated visit location 1531 is the location information 502 of the passive probe person identified by passive probe person ID 501, and if the passive probe person's location information 502 matches the residence location information 602, it means that the passive probe person D2 is staying at the residence identified by the residence location information 602. Furthermore, if the passive probe person ID 501 corresponding to the passive probe person's location information 502 matches the passive probe person ID 501 corresponding to the location information 602 of the place of residence, it means that the passive probe person D2 is staying at the place of residence identified by the location information 602.
[0097] Figure 17 is an explanatory diagram showing the destination information on the movement trajectory 1600 of active probe person D1. The destination information 1700 is included in the activity report 1500. The five entries in the destination information 1700 correspond to the five "x" marks in the active event diagram 1524.
[0098] The visit information 1700 includes, as a field, the estimated visit location 1531, the estimated visit time 1532, heart rate 1701, oxygen concentration 1702, and temperature 1703. Heart rate 1701 is the biometric information of active probe person D1 recorded in the tracking data recording unit 721 of the active probe person information terminal 203 during the time period of estimated visit location 1531 and estimated visit time 1532. Oxygen concentration 1702 and temperature 1703 are environmental information around active probe person D1 recorded in the tracking data recording unit 721 of the active probe person information terminal 203 during the time period of estimated visit location 1531 and estimated visit time 1532.
[0099] Note that the destination information 1700 does not include the estimated start time of the visit 1533 to the estimated end time of the visit 1534, but the destination information 1700 may include the estimated start time of the visit 1533 to the estimated end time of the visit 1534.
[0100] Returning to Figure 13, the service evaluation server 205 sends a periodic report transmission request to the service activator server 201 and the service monitor server 202 via the transmission unit 1112 from the periodic report transmission request unit 1126 (step S1308). The timing of the periodic report transmission request (step S1308) may be a fixed time each day, for example, late at night when activity is unlikely to occur. Alternatively, the request may be made as needed, not limited to a fixed time.
[0101] The service activator server 201 collects activity reports 1500 from multiple active probe persons D1 using the activity report collection unit 733. Then, the service activator server 201 transmits the activity reports 1500 using the transmission unit 712 in response to a periodic report transmission request from the service evaluation server 205 (step S1308) (step S1309).
[0102] The passive probe person information terminal 204 periodically transmits location information to the service monitor server 202 via the transmission unit 1012 from the location information acquisition unit 1022 (step S1310). In addition to location information, the passive probe person information terminal 204 may also acquire biological information such as the heart rate and blood oxygen level of the passive probe person D2, as well as environmental information such as outside temperature and humidity, using the biological / environmental information acquisition unit 1023, and transmit this information to the service monitor server 202. If a communication failure occurs, the offline information storage unit 1024 may record the biological information and environmental information along with the exact time, and transmit this information to the service monitor server 202 when the communication failure is resolved.
[0103] The service monitor server 202 receives information from the passive probe person information terminal 204, records location information in the second database 500 via the receiving unit 811 and the tracking data recording unit 821, and continues to record biometric and environmental information with the information recording unit 823.
[0104] When the service monitor server 202 receives a periodic report transmission request from the service evaluation server 205 (step S1308), the report creation unit 832 collects the passive probe person's location information 502, biometric information, and environmental information to create a monitor report and transmits the monitor report to the service evaluation server 205 (step S1311).
[0105] [Monitor Report] Figure 18 is an explanatory diagram showing an example of a monitor report. Monitor report 1800 has a report observation period 1801 and a passive event ID 1802.
[0106] The report observation period 1801 is the observation period of monitor report 1800, and is defined by the start date and time 1811 and the end date and time 1812. For example, the start date and time 1811 is the earliest periodic transmission date and time when the passive probe person's location information 502 was sent to the service monitor server 202 since the end date and time 1812 of the previous monitor report 1800 (step S1310). The end date and time 1812 is the most recent periodic transmission date and time when the passive probe person's location information 502 was sent to the service monitor server 202 since the end date and time 1812 of the previous monitor report 1800 (step S1310).
[0107] Passive event ID 1802 is an identifier that uniquely identifies a passive event. A passive event is information about an event that occurred within an activity and includes passive probe person ID 501, location information 602, estimated time of departure 1821, estimated time of departure end 1822, and passive event diagram 1823.
[0108] The estimated time of departure start 1821 is the estimated time when passive probe person D2 started going out. The estimated time of departure end 1822 is the estimated time when passive probe person D2 ended going out. Passive event diagram 1823 is a map illustrating the movement history of passive probe person D2 during their outing, and the file name of this map is shown for convenience. Passive event diagram 1823 is the time-series data of passive probe person's location information 502.
[0109] Figure 19 is a sequence diagram showing an example of the operation of the evaluation system 200 (second half). When the service evaluation server 205 receives the activity report 1500 from the service activator server 201 and the monitor report 1800 from the service monitor server 202, it performs a report comparison evaluation (step S1901).
[0110] In the report comparison evaluation (step S1901), for example, the service evaluation server 205 compares activity report 1500 and monitor report 1800, where the report observation periods 1501 and 1801 overlap.
[0111] [Report Comparison and Evaluation (Step S1901)] Figure 20 is a flowchart showing a detailed example of the processing procedure for report comparison evaluation (step S1901). Report comparison evaluation (step S1901) is performed by the report comparison processing unit 1121 of the service evaluation server 205.
[0112] The report comparison processing unit 1121 receives the monitor report 1800 and the activity report 1500 as a result of sending a periodic report transmission request (step S1308). The report comparison processing unit 1121 reads the monitor report 1800 (step S2001) and reads the activity report 1500 (step S2002).
[0113] The report comparison processing unit 1121 detects from the loaded activity report 1500 an estimated visit time 1532 that is equal to or greater than a certain period of time and an estimated visit location 1531 (step S2203). The detected combination of estimated visit time 1532 and estimated visit location 1531 becomes an entry in the destination information 1700.
[0114] The report comparison processing unit 1121 determines whether there are any unselected entries in the visit information 1700 (step S2004). If there are unselected entries (step S2004: Yes), the report comparison processing unit 1121 selects one of the unselected entries (step S2005) and determines whether the location information 602 of the whereabouts of passive probe person D2 corresponding to the estimated visit location 1531 of the selected entry is present in the monitor report 1800 (step S2006). If the difference between the estimated visit location 1531 of the selected entry and the location information 602 of the whereabouts is within an acceptable range, then active probe person D1 is located at the location of passive probe person D2.
[0115] If the location information 602 of passive probe person D2 is not present in the monitor report 1800 (step S2006: No), the process returns to step S2004. On the other hand, if the location information 602 of passive probe person D2 is present in the monitor report 1800 (step S2006: Yes), the report comparison processing unit 1121 determines whether passive probe person D2 and active probe person D1 were at the estimated visit location 1531 of the selected entry at the same time (step S2007).
[0116] The time period during which active probe person D1 stayed at location information 602 is identified as the time between the estimated start time of the visit (1533) and the estimated end time of the visit (1534) in the activity report 1500. The time period during which passive probe person D2 stayed at location information 602 is the time between the estimated end time of the outing (1822) and the estimated start time of the next outing (1821).
[0117] If passive probe person D2 and active probe person D1 are not at the estimated visit location 1531 of the selected entry at the same time (step S2007: No), return to step S2004.
[0118] On the other hand, if passive probe person D2 and active probe person D1 are at the estimated visit location 1531 of the selected entry at the same time (step S2007: Yes), the report comparison processing unit 1121 determines that the stay of the selected entry is a visit (step S2008). Then, the process returns to step S2004.
[0119] In step S2004, if there are no unselected entries (step S2004: No), the report comparison processing unit 1121 notifies the service activator server 201 and the service monitor server 202 of the report comparison evaluation results (step S2009), and terminates the report comparison evaluation (step S1901).
[0120] Returning to Figure 19, the service activator server 201, via its transmission unit 712, sends a confirmation instruction for the activity report 1500, along with the report comparison evaluation results, to the information terminal 203 for the active probe person (step S1902). Similarly, the service monitor server 202, via its transmission unit 812, sends a confirmation instruction for the monitor report 1800, along with the report comparison evaluation results, to the information terminal 204 for the passive probe person (step S1903).
[0121] Note that inquiries in steps S1902 and S1903 may also be made to Active Probe Person D1 or Passive Probe Person D2 via telephone, email, SNS message, or online form questionnaire. Upon receiving confirmation instructions, Active Probe Person D1 will review Activity Report 1500 based on the report comparison evaluation results and make corrections if necessary. Passive Probe Person D2 will review Monitor Report 1800 based on the report comparison evaluation results and make corrections if necessary.
[0122] The information terminal 203 for the active probe person sends the activity report 1500 and the confirmation results of the report comparison evaluation, i.e., the confirmed activity report 1500, to the service activator server 201.
[0123] Similarly, the information terminal 204 for the passive probe person sends the monitor report 1800 and the confirmation results of the report comparison evaluation results, i.e., the confirmed monitor report 1800, to the service monitor server 202 (step S1905).
[0124] The service activator server 201 resends the activity report 1500 that was sent in step S1904 to the service evaluation server 205 (step S1906).
[0125] The service monitor server 202 resends the monitor report 1800 that was sent in step S1905 to the service evaluation server 205 (step S1907).
[0126] The service evaluation server 205 pre-sets the number of times it will send the report comparison evaluation results to the service activator server 201 and the service monitor server 202. Steps S1902 to S1907 are executed that many times, and once the specified number of executions is exceeded, the report comparison evaluation results are finalized.
[0127] Once the report comparison evaluation results are finalized, the service activator server 201 calculates the reward amount for active probe person D1 using the reward amount calculation unit 741 and notifies the information terminal 203 for active probe person (step S1908).
[0128] Similarly, the service monitor server 202 calculates the reward amount for passive probe person D2 using the reward amount calculation unit 841 and notifies the passive probe person information terminal 204 (step S1909).
[0129] The remuneration calculated by the remuneration calculation units 741 and 841 is calculated within a range that does not exceed the pre-set "dividend" in Figure 25. Specifically, for example, in Figure 25, if the current administrative cost (amount) is set to "100", the dividend is "5", of which "1" is distributed to the service planning and monitoring unit 102 and "4" is distributed to the service implementation unit 101.
[0130] The service planning and monitoring unit 102 allocates the amount equivalent to the allocated "1" to the passive probe persons D2. To achieve this allocation, the compensation calculation unit 841 divides the amount obtained by subtracting the operating costs of the service planning and monitoring unit 102 from the allocated "1" by the number of passive probe persons D2 to calculate the compensation amount per passive probe person D2.
[0131] The service implementation unit 101 distributes the amount equivalent to the allocated "4" to the active probe person D1. To achieve this distribution, the compensation calculation unit 741 divides half of the amount remaining after deducting the operating costs of the service implementation unit 101 from the allocated "4" by the number of active probe person D1s to calculate the basic compensation amount per active probe person D1.
[0132] Furthermore, the compensation calculation unit 741 uses the remaining half of the allocated "4" after deducting the operating costs of the service implementation unit 101 to calculate an additional compensation amount corresponding to the number of visits to the home of passive probe person D2. For example, the compensation calculation unit 741 divides the remaining half by the total number of visits to all active probe person D1s and multiplies it by the number of visits to calculate the additional compensation amount for active probe person D1. The compensation calculation unit 741 then adds the basic compensation amount and the additional compensation amount for each active probe person D1 to arrive at the total compensation amount.
[0133] Furthermore, once the report comparison evaluation results are finalized, the service evaluation server 205 uses the final report creation unit 1103 (report creation unit 1131) to create a final report based on the activity report 1500 and the monitor report 1800, and the transmission unit 1112 transmits the final report to the administrative document receiving server 206 (step S1990).
[0134] [Final Report] Figure 21 is an explanatory diagram showing an example of a final report. The final report 2100 includes Table 2110 and Graph 2120, which is a bar graph of Table 2110. Table 2110 includes Date 2111, Number of homes visited by active probe persons 2112, Number of homes visited by passive probe persons 2113, Number of actual visits to homes visited by passive probe persons 2114, and Passive probe person visit rate 2115.
[0135] Table 2110 shows the dates on which the activities were carried out. In Table 2110, the activities carried out on the 22nd of each month are listed as entries. Active probe person visit count 2112 is the number of homes visited by active probe person D1. Passive probe person visit count 2113 is the number of homes visited by passive probe person D2, which is included in the active probe person visit count 2112.
[0136] The number of actual visits to passive probe person homes (2114) represents the number of times active probe person D1 visited the home of passive probe person D2 and actually met with them. The passive probe person visit rate (2115) is the ratio of the number of actual visits to passive probe person homes (2114) to the total number of passive probe person homes (2113).
[0137] According to the final report 2100, the quantified activity levels measured by service activator station G are known, and measurements by service monitor station H indicate that more than 80% of the activity was carried out in every month.
[0138] Figure 22 is an explanatory diagram showing the weekly movement trajectory of passive probe person D2 during the implementation of the service. (A) shows the movement trajectory immediately after the start of the service, and (B) shows the movement trajectory six months after the start of the service. It can be seen that the amount of movement outside the home has increased for passive probe person D2, who is the subject of this figure. For this reason, the service evaluation server 205 may also include this in the final report 2100 as a criterion for judging the effectiveness of this service.
[0139] Figure 23 is an explanatory diagram showing an example of tracking data used to evaluate the PTA activities shown in Figure 12. Map 2300 shows the school where the PTA activities take place and its surrounding area. Area 2301 is a part of Map 2300. The thick black line is tracking data 2302, which shows the movement trajectory of active probe person D1.
[0140] This tracking data 2302 allows the reward calculation unit 741 to read information about active probe person D1's attendance at PTA meetings / team meetings, the number of meetings, travel locations, group size, and travel distance related to the events. From this, the reward calculation unit 741 can calculate the content of the activity (PTA service) and its quantity (travel distance) and determine the reward amount for the active probe person.
[0141] Furthermore, area 2301 shows the movements of active probe person D1 participating in PTA activities. Based on this, the service evaluation server 205 calculates the passive probe person D1's participation in events, the time spent at the event venue, the distance traveled, etc., and uses this data to evaluate the activity.
[0142] As explained above, this embodiment makes it possible to objectively measure the results of projects funded by SIB bonds, which raise funds for projects that are effective in improving the environment and contributing to society, and to provide information that serves as the basis for buying and selling bonds.
[0143] In other words, by utilizing the evaluation system 200, the service implementation unit 101 can submit its own activity report 1500 to the evaluation organization E without interference from the service planning and monitoring unit 102 and the evaluation organization E. Similarly, the service planning and monitoring unit 102 can submit its own monitor report 1800 to the evaluation organization E without interference from the service implementation unit 101 and the evaluation organization E.
[0144] Evaluation organization E can verify the validity of the content of the activity report 1500 and the monitor report 1800 without interference from the service planning and monitoring unit 102. Therefore, highly objective reporting and evaluation become possible, improving the creditworthiness of the SIB as a bond. Furthermore, as shown in Figure 25, it becomes possible to reduce administrative costs.
[0145] It should be noted that the present invention is not limited to the embodiments described above, but includes various modifications and equivalent configurations within the spirit of the attached claims. For example, the embodiments described above are described in detail to make the present invention easier to understand, and the present invention is not necessarily limited to having all of the described configurations. Furthermore, some of the configurations of one embodiment may be replaced with those of another embodiment. Furthermore, some of the configurations of one embodiment may be added to those of another embodiment. Furthermore, some of the configurations of each embodiment may be added, deleted, or replaced with other configurations.
[0146] Furthermore, each of the aforementioned configurations, functions, processing units, and processing means may be implemented in hardware, for example, by designing them as integrated circuits, or they may be implemented in software by having a processor interpret and execute programs that realize each function.
[0147] Information such as programs, tables, and files that implement each function can be stored in memory, hard disks, SSDs (Solid State Drives), or on recording media such as IC (Integrated Circuit) cards, SD cards, and DVDs (Digital Versatile Discs).
[0148] Furthermore, the control lines and information lines shown are those deemed necessary for explanation purposes and do not necessarily represent all control lines and information lines required for implementation. In reality, it can be assumed that almost all components are interconnected. [Explanation of symbols]
[0149] 200 Evaluation System 201 Service Activator Server 202 Service Monitor Server 203 Information terminal for active probe persons 204 Information terminal for passive probe persons 205 Service Evaluation Server 206 Administrative Document Receiving Server
Claims
1. An evaluation system for evaluating services related to solving social issues, A first server that can communicate with a first terminal that can be carried by a first beneficiary who is cooperative in solving the social problem among the group of beneficiaries of the service, holds behavior detection information that includes the service area and the maximum dwell time at one location, and supports the first beneficiary in carrying out the service, A second server that can communicate with a second terminal that can be carried by the second beneficiary who receives the service among the beneficiary group, and observes the service received by the second beneficiary, The system includes a third server that can communicate with the first server and the second server and evaluates the service provided by the first beneficiary to the second beneficiary, The first server is, The system acquires a time-series first location information from the first terminal, detects a first action indicating a first stay location and first stay duration within the target area where the first beneficiary stayed without exceeding the limit stay time, based on the action detection information and the time-series first location information, and transmits the first detection result of the first action to the third server. The second server is, The system acquires time-series second location information from the second terminal, detects a second action indicating the second location and duration of stay of the second beneficiary based on the time-series second location information, and transmits the second detection result of the second action to the third server. The third server is, Based on the first and second detection results, if the first location and the second location are within a predetermined distance and the first stay time is included in the second stay time, it is determined that the first action by the first beneficiary is a visit to the second beneficiary during the second action within the same time period, and the determination result is transmitted to the first and second servers. An evaluation system characterized by the following:
2. The evaluation system according to claim 1, The aforementioned behavior detection information includes average movement speed, The first server is, Based on the first location information, if the movement speed of the first beneficiary is equal to or greater than the average movement speed, the start of the first action is detected. If the movement speed falls below the average movement speed and the first stay time has elapsed at the first location, the end of the first action is detected, and the first detection result is transmitted to the third server. An evaluation system characterized by the following:
3. The evaluation system according to claim 2, The first server is, When the commencement of the first action is detected, the first terminal transmits a first change instruction to increase the transmission rate of the first location information, and when the end of the first action is detected, the first terminal transmits a second change instruction to return the transmission rate of the first location information to its original value. An evaluation system characterized by the following:
4. The evaluation system according to claim 1, The total cost of the first administrative cost required for the visit and the second unit that manages the second beneficiary and operates the second server, the operating cost required for the first unit that manages the first beneficiary and operates the first server, and the dividends paid to the first and second beneficiaries is set to be less than the second administrative cost required if the visit were operated without using the evaluation system. Of the aforementioned dividends, the first dividend is set to the first total budget amount for compensation to the first beneficiary. The second dividend, which is the dividend excluding the first dividend, is set as the second total budget amount for compensation to the second beneficiary. The first server is, The first remuneration amount is calculated such that the amount obtained by multiplying the first remuneration amount for the visit of the first beneficiary by the number of first beneficiaries is less than or equal to the first total budget amount. The second server is, The second remuneration amount is calculated such that the amount obtained by multiplying the second remuneration amount of the second beneficiary by the number of second beneficiaries is less than or equal to the second total budget amount. An evaluation system characterized by the following:
5. The evaluation system according to claim 4, The first server is, For each of the first beneficiaries, the first remuneration amount is calculated based on the number of visits. An evaluation system characterized by the following:
6. An evaluation method using an evaluation system for evaluating services related to solving social issues, The evaluation system is, A first server that can communicate with a first terminal that can be carried by a first beneficiary who is cooperative in solving the social problem among the group of beneficiaries of the service, holds behavior detection information that includes the service area and the maximum dwell time at one location, and supports the first beneficiary in carrying out the service, A second server that can communicate with a second terminal that can be carried by the second beneficiary who receives the service among the beneficiary group, and observes the service received by the second beneficiary, The system includes a third server that can communicate with the first server and the second server and evaluates the service provided by the first beneficiary to the second beneficiary, The first server is, The system acquires a time-series first location information from the first terminal, detects a first action indicating a first stay location and first stay duration within the target area where the first beneficiary stayed without exceeding the limit stay time, based on the action detection information and the time-series first location information, and transmits the first detection result of the first action to the third server. The second server is, The system acquires time-series second location information from the second terminal, detects a second action indicating the second location and duration of stay of the second beneficiary based on the time-series second location information, and transmits the second detection result of the second action to the third server. The third server is, Based on the first and second detection results, if the first location and the second location are within a predetermined distance and the first stay time is included in the second stay time, it is determined that the first action by the first beneficiary is a visit to the second beneficiary during the second action within the same time period, and the determination result is transmitted to the first and second servers. An evaluation method characterized by the following.