User identification support program, user identification support system, and user identification support method

Abstract

To support identification of a user in various states.SOLUTION: A user identification support program makes a computer realize: a registration unit which registers registration information obtained by associating each of a plurality of pieces of user identification information with at least one piece of user detection information which can be detected when identifying each of the plurality of pieces of user identification information, for each of the plurality of pieces of user identification information which identifies each of a plurality of users who becomes a provision object of a predetermined service provided by a business operator; a detection unit which detects first user detection information on a first user, within a management section of the business operator; a candidate extraction unit which extracts respective user identification information on a plurality of candidate users who become the candidates of the first user, on the basis of the registration information and the first user detection information; and a reference information output unit which outputs reference information for identifying the user identification information on the first user among the extracted user identification information, to a business operator terminal.SELECTED DRAWING: Figure 1

Description

【Technical Field】 【0001】 The present invention relates to a user identification support program, a user identification support system, and a user identification support method. 【Background Art】 【0002】 Conventionally, a technique for detecting a user who enters a management area (for example, a store) of a business operator and recording information regarding the detected user is known. 【0003】 For example, the customer visit management system described in Patent Document 1 includes a storage medium that stores at least customer identification information brought by a customer, and a contactless detection device that is installed in a store and detects the information stored in the storage medium in a contactless manner. The system stores the customer identification information detected by the contactless detection device together with the detection time when the customer identification information was acquired. 【Prior Art Documents】 【Patent Documents】 【0004】 【Patent Document 1】 Japanese Patent Application Laid-Open No. 2005-141316 【Summary of the Invention】 【Problems to be Solved by the Invention】 【0005】 However, the customer visit management system described in Patent Document 1 is premised on being able to uniquely identify a customer based on the detected customer identification information. Therefore, for example, when the detected customer identification information does not correspond one-to-one with the customer or when the detection of the customer identification information is incomplete, the customer who has come to the store cannot be identified. 【0006】 Therefore, an object of the present invention is to provide a user identification support program, a user identification support system, and a user identification support method that can support identifying a user in various situations. [Means for solving the problem] 【0007】 A user identification support program according to one aspect of the present invention includes a registration unit that registers registration information in a computer, for each of a plurality of user identification pieces that identify each of a plurality of users who are subject to a predetermined service provided by a business operator, associating each of the plurality of user identification pieces with at least one user detection piece that can be detected when identifying each of the plurality of user identification pieces; a detection unit that detects the first user detection piece of the first user within the business operator's managed area; a candidate extraction unit that extracts the user identification information of each of a plurality of candidate users who are candidates for the first user based on the registration information and the first user detection piece; and a reference information output unit that outputs reference information for identifying the user identification piece of the first user from among the extracted user identification pieces to the business operator's terminal. 【0008】 A user identification support system according to one aspect of the present invention includes: a registration unit that registers registration information for each of a plurality of user identification pieces that identify each of a plurality of users who are subject to a predetermined service provided by a business operator, associating each of the plurality of user identification pieces with at least one user detection piece that can be detected when identifying each of the plurality of user identification pieces; a detection unit that detects the first user detection piece of the first user within the business operator's management area; a candidate extraction unit that extracts the user identification pieces of a plurality of candidate users who are candidates for the first user based on the registration information and the first user detection piece; and a reference information output unit that outputs reference information for identifying the user identification piece of the first user from among the extracted user identification pieces to the business operator's terminal. 【0009】 A user identification support method according to one aspect of the present invention involves a computer registering registration information for each of a plurality of user identification pieces that identify each of a plurality of users who are subject to a predetermined service provided by a service provider, associating each of the plurality of user identification pieces with at least one user detection piece that can be detected when identifying each of the plurality of user identification pieces. Within the service provider's managed area, the computer detects the first user detection piece of the first user, extracts the user identification pieces of a plurality of candidate users who are candidates for the first user based on the registration information and the first user detection piece, and outputs reference information for identifying the user identification piece of the first user from among the extracted user identification pieces to the service provider's terminal. 【0010】 In this invention, "part" does not merely mean a physical means, but also includes cases where the functions of that "part" are realized by software. Furthermore, even if the functions of one "part" or device are realized by two or more physical means, devices, or software modules, the functions of two or more "parts" or devices may be realized by one physical means, device, or software module. [Effects of the Invention] 【0011】 According to the present invention, it is possible to provide a user identification support program, a user identification support system, and a user identification support method that can assist in identifying users in various situations. [Brief explanation of the drawing] 【0012】 [Figure 1] This figure shows an overview of the processing in a user identification support system 100, which is one embodiment of the present invention. [Figure 2] This diagram shows the configuration of a user identification support system 100, which is one embodiment of the present invention. [Figure 3] This figure shows an example of registered information stored in the memory unit 110. [Figure 4] This figure shows an example of specific result information stored in the memory unit 110. [Figure 5] This is a sequence chart showing an example of processing in the user identification support system 100. [Modes for carrying out the invention] 【0013】 A preferred embodiment of the present invention will be described with reference to the attached drawings. Figure 1 is a diagram showing an overview of the processing in a user identification support system 100, which is one embodiment of the present invention. 【0014】 The user identification support system 100 is an information processing system implemented by a user identification support program, which detects detectable first user detection information when identifying a first user within the area managed by the operator, and identifies the first user. 【0015】 First, the user identification support system 100 detects first user detection information that can be detected when identifying the first user within the area managed by the business operator. At this time, the user identification support system 100 may, for example, detect the first user when they enter the business operator's store, or it may detect the first user when they approach a specific location (for example, in front of the door, in the lounge, at the cash register, or at the service counter). 【0016】 Next, the user identification support system 100 extracts user identification information for each of several candidate users who are candidates for the first user. From the extracted user identification information, reference information for identifying the user identification information of the first user is output to the business terminal (S101). The business then outputs information corresponding to the reference information to the user identification support system 100 via the business terminal (S102). 【0017】 The user identification support system 100 identifies the user identification information of the first user based on the input corresponding to the reference information and outputs it to the business terminal (S103). 【0018】 In addition, the user identification support system 100 outputs service information regarding a predetermined service to be provided to the identified first user to at least one of a business operator terminal and a service-related system (an information processing system corresponding to the predetermined service) (S104a, S104b). At least one of the business operator terminal and the service-related system provides the first user with the predetermined service based on the service information (S105a, S105b). 【0019】 Conventionally, customer identification, more specifically, identification of regular customers (upper customers) and customers requiring attention has been performed visually by staff who recognize the customer's face. In particular, identification of upper customers and customers requiring attention may be performed without requiring active action from the customer side, and in some cases, it is preferable from a service perspective to do so. For example, in a hotel, a doorman or concierge recognizes the customer's face and provides a predetermined service when the customer is an upper customer, or coordinates with other hotel staff. Thus, conventionally, in customer identification, the presence of staff such as doormen and concierges has been indispensable, and such personal processing has been a problem. 【0020】 Therefore, the user identification support system 100 can identify the user identification information of the first user based on an input according to the first user detection information and reference information. As a result, the user can be identified without requiring personal processing or active action by the user, and a predetermined service can be provided to the identified user. 【0021】 Here, the active action by the user refers to, for example, a specific action (such as an action of stating one's name) performed after the user recognizes that it is part of their own identification process. 【0022】 Figure 2 shows the configuration of a user identification support system 100, which is one embodiment of the present invention. The user identification support system 100 is connected to the business terminal 200 and the service-related system 300 via a network such as the Internet. Details of the user identification support system 100 will be described later. 【0023】 The business terminal 200 is a computer used by the business operator, such as a smartphone, tablet, or personal computer. Here, the business operator, for example, operates a facility that users visit and provides goods or services to users who visit that facility. 【0024】 The business terminal 200 may be, for example, a computer used by the business administrator or a person in a certain position, or it may be an information terminal carried by the business staff. 【0025】 The service-related system 300 is an information processing system that corresponds to a predetermined service. For example, the service-related system 300 manages information about users and provides predetermined services to users. The service-related system 300 may also be a system that processes user payments, a system that manages point cards used by users, or a system that processes the delivery of goods purchased by users. Examples of predetermined services will be described later. 【0026】 In Figure 2, one operator terminal 200 and one service-related system 300 are shown, but there may be multiple operator terminals 200 and multiple service-related systems 300. 【0027】 Next, the details of the user identification support system 100 will be described. The user identification support system 100 comprises a storage unit 110, a registration unit 120, a detection unit 130, a candidate extraction unit 140, a reference information output unit 150, a user identification unit 160, a service output unit 170, and a user tracking unit 180. Each of the units shown in Figure 2 can be realized, for example, by using a storage area or by having a processor execute a program stored in the storage area. 【0028】 The storage unit 110 stores information processed in the user identification support system 100. The storage unit 110 can store, for example, registration information and identification result information, which will be described later. 【0029】 The registration unit 120 registers registration information for each of the multiple user identification pieces that identify each of the multiple user identification pieces, and at least one user detection piece that can be detected when identifying each of the multiple user identification pieces, and stores it in the storage unit 110. 【0030】 Here, user identification information is information used in the user identification support system 100 to identify users who are eligible to receive a predetermined service from the service provider, and is, for example, unique identification information for each user in the user identification support system 100. 【0031】 User detection information is information used by the user identification support system 100 to identify user identification information, and is information that the user identification support system 100 can detect. User detection information may include, for example, information about the user's physical characteristics, information about the user's possessions, or information about the user's attributes. 【0032】 Information regarding a user's physical characteristics is information that can identify a user based on their physical characteristics, and includes, for example, information regarding the shape of the user's face, information regarding the user's build (e.g., height or body type), and information regarding the user's gait. 【0033】 Information regarding a user's possessions includes information that can identify the user based on their possessions, such as information indicating the item's number (e.g., serial number, device number, etc.), the item's location information, and information obtained from applications installed on the user's smartphone (e.g., the user ID on the application or the location information where the application was launched). Possessions include, for example, a smartphone. 【0034】 User attribute information is information that can identify a user based on their attributes, and may include, for example, information about the user's gender, age, family structure, and the characteristics of the fashion they wear. 【0035】 User detection information is information that can be detected without the need for the user to actively provide it. In other words, the user identification support system 100 (particularly the detection unit 130 described later) can detect user detection information without, for example, requiring the user to present their belongings. As a result, the user can receive processing related to the user identification support system 100 without having to actively provide user detection information. To put it another way, just as a valued customer is recognized as a valued customer and receives services as such by a business they have a good relationship with, without taking any active action, the user can receive processing related to the user identification support system 100 without having to actively provide user detection information. 【0036】 The registration unit 120 may register registration information in which multiple user detection pieces of information are associated with user identification information. 【0037】 The registration unit 120 may, for example, register registration information based on operations performed by a user through a user terminal used by that user. In this case, for example, the user identification support system 100 requests the user to register user detection information corresponding to the user's user identification information, the user provides the user detection information to the user identification support system 100 in response to the request, and the registration unit 120 generates registration information that associates the user detection information with the user identification information. 【0038】 Furthermore, the registration unit 120 may register registration information based, for example, on operations performed by a business operator through a business operator terminal 200. In this case, for example, the business operator terminal 200 provides user detection information received in advance from a user to the user identification support system 100, and the registration unit 120 generates registration information that associates the user detection information with user identification information. 【0039】 Furthermore, the registration unit 120 may register registration information that further associates service information indicating predetermined services to be provided to each of multiple users. 【0040】 Here, the specified service may be a preferential service that gives preferential treatment to the user and contributes to improving user satisfaction, and may be, for example, a service for valued customers. 【0041】 Services for valued customers may include, for example, services related to benefits based on usage patterns (e.g., amount spent, frequency of use, purchased items, past visit dates) or attributes (e.g., age, gender, family structure, ages of family members), or services that contribute to improving user convenience based on usage patterns or attributes. 【0042】 Here, services related to perks may include, for example, points, discounts, the provision of free gifts, loyalty programs (e.g., setting high discount rates or high point redemption rates), and services related to suggesting products or services that users are likely to like. Services that contribute to improving user convenience may include, for example, services for paying for specific products, services for delivering products to a predetermined delivery address, and services for deferred payment (e.g., so-called credit payment). 【0043】 The specified services may or may not be able to be associated with user identification information depending on the user's usage status or attributes. That is, for example, specific service information may be associated only with the user identification information of users whose annual usage amount exceeds a certain amount, or specific service information may be associated only with the user identification information of users with a specific family structure. 【0044】 The services listed above are examples only, and the services are not limited to these. 【0045】 Furthermore, the registration unit 120 may register registration information that further associates user group information relating to user groups to which multiple users belong. 【0046】 A user group may be, for example, a "preferred customer group" indicating that a user is a valuable customer, or a "high-risk customer group" indicating that a user is a customer requiring attention. A user group may be a single user group or multiple user groups. 【0047】 Furthermore, the registration unit 120 may register registration information that further associates with the comment information. Here, the comment information may be, for example, information concerning matters to be noted when providing services to a user. That is, the comment information may be, for example, the content of a conversation with a user during their most recent visit, or it may be information concerning troubles caused by a customer of concern, or information concerning matters that the business's staff should be aware of. 【0048】 Furthermore, the registration unit 120 may register registration information that further associates payment method information related to the payment methods used by the user in settlements with businesses. The payment method information may include, for example, the user's credit card number, electronic money ID, account number, token (for example, an EMV (Europay International, MasterCard, Visa) standard token provided by a payment brand), or information indicating the recipient of the invoice. 【0049】 Figure 3 shows an example of registration information stored in the storage unit 110. The registration information stored in the storage unit 110 includes, for example, user identification information, user detection information, and service information. 【0050】 The registration information stored in the memory unit 110 may further include user group information, comment information, and payment method information. 【0051】 The detection unit 130 detects the first user detection information of the first user within the area managed by the operator. 【0052】 The area controlled by the operator may be, for example, the operator's store, or a specific location (for example, in front of the door, lounge, cash register, or service counter). In other words, the detection unit 130 may detect the first user detection information of a first user who has come to the store, either when the user arrives, or at any other time. The detection unit 130 may also detect the first user detection information of a first user who has arrived at or is approaching a specific location. However, the timing of detection and the controlled area by the detection unit 130 are not limited to these. 【0053】 The detection unit 130 can acquire first user detection information regarding the physical characteristics of the first user, for example, using a thermal sensor or a camera. 【0054】 Furthermore, the detection unit 130 can acquire information about the belongings of the first user using communication equipment installed within the operator's controlled area. In this case, the communication equipment installed within the operator's controlled area may, for example, use BLE (Bluetooth® Low Energy) or UWB (Ultra Wide Band) to detect the first user. 【0055】 Furthermore, the detection unit 130 can acquire information about the belongings of the first user from an external information processing system (for example, the cloud). Specifically, for example, the detection unit 130 may acquire location information of the smartphone owned by the first user from an external information processing system. 【0056】 Furthermore, the detection unit 130 can acquire audio information relating to a conversation between the business operator's staff and the first user, and obtain information about the user's attributes. Specifically, for example, if the business operator's staff and the first user are having a conversation about family, the detection unit 130 may acquire and analyze the audio information relating to that conversation and obtain information about the user's attributes (for example, information about family structure). 【0057】 Furthermore, the detection unit 130 can acquire information about the user's attributes, for example, using a thermal sensor or a camera. Specifically, for example, if the first user is accompanied by multiple children, the detection unit 130 may acquire and analyze the number of children the first user is with and acquire information about the user's attributes (for example, information about family structure). 【0058】 Furthermore, the detection unit 130 may acquire first user detection information, for example, based on tracking status information described later. As a result, the user identification support system 100 can narrow down and further identify the first user from among multiple candidate users by repeating a series of processes: the detection process of the detection unit 130, the candidate user extraction process of the candidate extraction unit 140 described later, and the candidate user tracking process of the user tracking unit 180 described later. 【0059】 The candidate extraction unit 140 extracts user identification information for each of several candidate users who are candidates for the first user, based on the registration information and the first user detection information. 【0060】 The user identification information and first user detection information of the first user may not have a one-to-one correspondence. That is, for example, if the first user detection information is information about the model number of a smartphone owned by the user, multiple users may own a smartphone with the same model number, so the user identification support system 100 may not be able to identify a single user identification information based on the first user detection information. 【0061】 Furthermore, the degree of agreement between the first user detection information registered in the registration information and the first user detection information detected by the detection unit 130 may not be 100% according to computer calculations. For example, this may occur if the first user detection information is information related to the shape of a face. 【0062】 In this way, the candidate extraction unit 140 extracts user identification information for each of the multiple candidate users who are candidates for the first user. This allows the user identification support system 100 to continue processing even if it is not possible to identify a single user based on the first user detection information. 【0063】 The candidate extraction unit 140 calculates, for example, the degree of correspondence between each of the registered candidate users and the detected first user detection information, and extracts users that meet a predetermined degree of correspondence as candidate users. 【0064】 Specifically, let's describe the case where the detection unit 130 detects information about the shape of a user's face as first user detection information. The candidate extraction unit 140 compares the information about the shape of a registered user's face with the detected first user detection information and calculates the degree of agreement (i.e., correspondence) that the detected first user detection information matches the shape of a registered user's face. The candidate extraction unit 140 then extracts users with a correspondence degree that exceeds a predetermined threshold as candidate users. 【0065】 Furthermore, if the detection unit 130 detects the location information of a user's belongings as first user detection information, the candidate extraction unit 140 extracts users located within a predetermined area as candidate users. 【0066】 The reference information output unit 150 outputs reference information to the business terminal 200 that identifies the user identification information of the first user from the extracted user identification information. 【0067】 Here, the reference information may, for example, be information displayed on the business terminal 200, which allows the business operator who refers to the display to identify the user identification information of the first user among multiple candidate users. 【0068】 More specifically, the reference information may be, for example, data showing the characteristics of each of the multiple candidate users corresponding to the extracted user identification information. 【0069】 The data representing these characteristics may be, for example, image data (e.g., facial photograph data) showing the physical characteristics of each of the multiple candidate users, or it may be text data describing the physical characteristics of each of the multiple candidate users. This allows businesses that refer to the reference information to identify the first user based on the first user's physical characteristics using visual information. 【0070】 Furthermore, the data exhibiting these characteristics may, for example, be data describing the behavioral characteristics of each of the multiple candidate users within the business operator's managed area. That is, for example, it may be data about products purchased in the past, or data about the content of conversations exchanged with business operator staff in the past. This allows a business operator referring to the reference information to identify the first user based on the characteristics of the first user's behavior. 【0071】 Furthermore, if multiple user detection pieces of information are associated with the user identification information extracted in the registration information, the reference information may be reference information used to identify the user identification information of the first user based on user detection pieces of information different from the first user detection piece. 【0072】 In other words, for example, if the multiple user detection pieces associated with the extracted user identification information are information about the shape of the face and information about the smartphone the user possesses, and the candidate extraction unit 140 extracts user identification information for each of the multiple candidate users who are candidates for the first user based on the first user detection information about the shape of the face, the reference information output unit 150 can output information as reference information indicating that the first user can be identified based on the information about the smartphone the user possesses. As a result, a business operator referring to the reference information can, for example, request the first user to present their smartphone and identify the first user. 【0073】 The reference information output unit 150 may output reference information corresponding to each of the multiple candidate users in a format that can be displayed side by side on the business terminal 200. That is, if there are two candidate users, the reference information output unit 150 may output data (e.g., facial image data) that shows the characteristics of each of the two users in a format that can be displayed side by side, and the business terminal 200 may display the data (e.g., facial image data) that shows the characteristics of each of the two users side by side. 【0074】 Furthermore, the reference information output unit 150 may output reference information corresponding to each of the multiple candidate users in a format that can be displayed sequentially on the business terminal 200. That is, if there are two candidate users, the reference information output unit 150 may output data (e.g., facial image data) that shows the characteristics of each of the two users in a format that can be displayed sequentially, and the business terminal 200 may display the data (e.g., facial image data) that shows the characteristics of each of the two users in sequential order. In this case, the order in which the data is displayed may be, for example, in order of the degree of correspondence with the calculated first user detection information, or in any other order. 【0075】 The user identification unit 160 identifies the user identification information of the first user based on the input corresponding to the reference information and stores the identified result information indicating the identified result in the storage unit 110. At this time, the user identification unit 160 may refer to the registration information. 【0076】 Here, the input corresponding to the reference information may be, for example, an operation input from the operator to the operator terminal 200 that received the reference information. That is, the user identification unit 160 may identify the user identification information of the first user based on the operation input from the operator to the operator terminal 200 that received the reference information. 【0077】 Specifically, for example, in response to the output processing of the reference information output unit 150, the business terminal 200 displays reference information on its display unit. The business operator's staff refers to this display and selects the first user to be identified from among several candidate users (for example, by clicking or touching the mouse). At this time, the business operator's staff may make the selection by referring only to the display, or they may make the selection after, for example, visually confirming the first user or conversing with the first user. 【0078】 The user identification unit 160 may output the identification result information to the service provider terminal 200. This allows the service provider to refer to the results of the user identification process and provide services tailored to the user. 【0079】 The user identification unit 160 may refer to the registration information to further identify user group information corresponding to the user identification information of the first user, and output identification result information including the user group information to the service provider terminal 200. This allows the service provider to provide the first user with services tailored to the user group. 【0080】 Furthermore, the user identification unit 160 may refer to the registration information to further identify comment information related to the first user and output identification result information including the comment information to the service provider terminal 200. This allows the service provider to provide appropriate services based on past interactions with the first user and the first user's actions. 【0081】 Furthermore, the user identification unit 160 may refer to the registration information to further identify the payment method information of the first user and output identification result information including the payment method information to the business terminal 200. This allows the business operator to process the payment based on the already registered payment method information without having to receive payment method information from the first user, and the first user can, so to speak, receive payment hands-free. 【0082】 Figure 4 shows an example of specific result information stored in the storage unit 110. The specific result information stored in the storage unit 110 includes, for example, a specific result ID and user identification information. The specific result ID is information that identifies the specific result information. 【0083】 The specific result information stored in the memory unit 110 may further include user group information, comment information, and payment method information. 【0084】 The service output unit 170 outputs service information corresponding to the user identification information of the first user to at least one of the carrier terminal 200 and an information processing system (e.g., service-related system 300) corresponding to a predetermined service, based on the registration information to which the service information is further associated. 【0085】 At least one of the operator terminal and the service-related system provides a predetermined service to the first user based on the service information obtained from the service output unit 170. 【0086】 Specifically, if the service information concerns a service to be paid for with a predetermined discount, the service output unit 170 outputs the service information to, for example, the business terminal 200. Based on the service information, the business terminal 200 applies the predetermined discount and processes the payment when making a transaction with the first user. 【0087】 Furthermore, if the service information is for a service to pay for a specific product, the service output unit 170 outputs the service information to, for example, the business terminal 200. The first user then instructs the business operator, for example, "Please give me my usual product," and the business operator processes the payment for that specific product. 【0088】 In this way, just as a valued customer is recognized as a valued customer and receives services as such by a business with which they have a close relationship, a first user can receive user identification processing and subsequent services without having to actively provide first user detection information. 【0089】 The user tracking unit 180 tracks the behavior of the target user, which includes at least one of the multiple candidate users extracted by the candidate extraction unit 140 and at least one of the first users identified by the user identification unit 160, and generates information regarding the tracking status. 【0090】 The user tracking unit 180 may track the target user using, for example, a thermal sensor or a camera. Alternatively, the user tracking unit 180 may track the target user by tracking the items possessed by the target user using, for example, BLE or UWB. The detection method by the detection unit 130 and the user tracking method by the user tracking unit 180 may be the same or different. 【0091】 Furthermore, the user tracking unit 180 may output information regarding the tracking status to the service provider terminal 200. This allows the service provider to understand the actions of the tracked user (e.g., their destination) and provide appropriate services. 【0092】 Figure 5 is a sequence chart showing an example of processing in the user identification support system 100. 【0093】 First, the service provider terminal 200 or the user provides user detection information to the user identification support system 100 (S501a, S501b). The registration unit 120 registers registration information that associates user identification information, user detection information, and service information (S502). 【0094】 The detection unit 130 detects the first user detection information of the first user within the area managed by the operator (S503). The candidate extraction unit 140 extracts user identification information for each of several candidate users who are candidates for the first user, based on the registration information and the first user detection information (S504). 【0095】 The reference information output unit 150 outputs reference information to the business terminal 200 for identifying the user identification information of the first user from the extracted user identification information (S505). The user identification unit 160 identifies the user identification information of the first user in accordance with the input corresponding to the reference information (S506) (S507) and outputs the identification result information to the business terminal 200 (S508). 【0096】 The service output unit 170 outputs service information corresponding to the user identification information of the identified first user to at least one of the service provider terminal 200 and the service-related system 300 (S509a, S509b). 【0097】 The present invention has been described above. The user identification support system 100 registers registration information that associates each of a plurality of user identification pieces with at least one user detection piece, detects the first user detection piece of the first user within the area managed by the operator, extracts the user identification piece of each of a plurality of candidate users who are candidates for the first user, outputs reference information to the operator terminal 200, and identifies the user identification piece of the first user based on the input corresponding to the reference information. As a result, the user identification support system 100 can identify a user in various situations. Specifically, even if the first user cannot be identified, the user identification support system 100 can identify the first user based on the input corresponding to the reference information. 【0098】 Furthermore, the user identification support system 100 can output service information corresponding to the user identification information of the first user to at least one of the business terminal 200 and the service-related system 300, based on registration information that further associates service information. This allows the user identification support system 100 to notify the first user of the services corresponding to them, and enables the business operator and the service-related system 300 to provide the first user with appropriate services. 【0099】 Furthermore, the user identification support system 100 can track the actions of a target user, including at least one of the multiple candidate users extracted by the candidate extraction unit 140 and at least one of the first users identified by the user identification unit 160. This allows the user identification support system 100 to continuously monitor the multiple candidate users extracted and the identified first user, enabling the service provider to provide appropriate services in accordance with the user's actions. 【0100】 Furthermore, the user identification support system 100 can identify user group information corresponding to the user identification information of the first user. This allows the service provider and service-related systems 300 to provide the first user with services tailored to the user group to which the first user belongs. 【0101】 Furthermore, the user identification support system 100 can identify the user identification information of the first user based on the operator's operational input to the operator terminal 200 that receives the reference information. As a result, the user identification support system 100 can identify users in various situations by combining the processing in the user identification support system 100 with the operations on the operator's side. 【0102】 Furthermore, the user identification support system 100 can output reference information to the business terminal 200 for identifying the user identification information of the first user based on user detection information different from the detected first user detection information. This allows the user identification support system 100 to prompt the business operator to identify the user using different user detection information, enabling user identification in various situations. 【0103】 This embodiment is provided to facilitate understanding of the present invention and is not intended to limit its interpretation. The present invention may be modified or improved without departing from its spirit, and equivalents thereof are also included. [Explanation of Symbols] 【0104】 100 User identification support system, 110 Storage unit, 120 Registration unit, 130 Detection unit, 140 Candidate extraction unit, 150 Reference information output unit, 160 User identification unit, 170 Service output unit, 180 User tracking unit, 200 Business terminal, 300 Service-related system

Claims

[Claim 1] On the computer, A business operator that provides services tailored to each of multiple users registers registration information for each of the user identification pieces for identifying the multiple users, which associates at least one user detection piece that can be detected when identifying each of the multiple user identification pieces with service information indicating the service provided to each of the multiple users. Within the area managed by the aforementioned operator, a detection unit detects the first user detection information of the first user, A candidate extraction unit extracts user identification information for each of a plurality of candidate users who are candidates for the first user, based on the registration information and the first user detection information. A reference information output unit outputs reference information for identifying the user identification information of the first user from the extracted user identification information to the business operator's terminal, A user identification unit identifies the user identification information of the first user based on the input corresponding to the aforementioned reference information, A service output unit outputs the service information corresponding to the user identification information of the first user to at least one of the service provider terminal and the information processing system corresponding to the service, based on the user identification information of the first user and the registration information of the first user. A user identification support program that enables this. [Claim 2] On the computer, A service provider that provides services tailored to each of multiple users, including the provision and payment of such services, registers registration information that associates, for each user identification information used to identify the multiple users, with at least one user detection piece of information that can be detected when identifying each of the user identification pieces of information, and service information indicating the services provided to each of the multiple users. Within the area managed by the aforementioned operator, a detection unit detects the first user detection information of the first user, A candidate extraction unit extracts user identification information for each of a plurality of candidate users who are candidates for the first user, based on the registration information and the first user detection information. A reference information output unit outputs reference information for identifying the user identification information of the first user from the extracted user identification information to the business operator's terminal, A user identification unit identifies the user identification information of the first user based on the input corresponding to the aforementioned reference information, A service output unit outputs the service information corresponding to the user identification information of the first user, which is used for processing a settlement between the first user and the service provider, to at least one of the service provider terminal and the information processing system corresponding to the service, based on the user identification information of the first user and the registration information of the first user. A user identification support program that enables this. [Claim 3] The computer is further equipped with a user tracking unit that tracks the actions of at least one of the plurality of candidate users and at least one of the first users. A user identification support program according to claim 1 or 2. [Claim 4] The aforementioned registration information includes registration information that further associates user group information relating to user groups to which multiple users belong, The user identification unit further identifies the user group information corresponding to the user identification information of the first user. The user identification support program according to claim 2. [Claim 5] The user identification unit identifies the user identification information of the first user based on the operator's operation input to the operator terminal that received the reference information. The user identification support program according to claim 2. [Claim 6] The at least one user detection information corresponding to the user identification information of each of the aforementioned multiple candidate users includes multiple user detection information, The aforementioned reference information includes reference information for identifying the user identification information of the first user based on user detection information different from the first user detection information. The user identification support program according to claim 2. [Claim 7] A business operator that provides services tailored to each of multiple users registers registration information for each of the user identification pieces for identifying the multiple users, which associates at least one user detection piece that can be detected when identifying each of the multiple user identification pieces with service information indicating the service provided to each of the multiple users. Within the area managed by the aforementioned operator, a detection unit detects the first user detection information of the first user, A candidate extraction unit extracts user identification information for each of a plurality of candidate users who are candidates for the first user, based on the registration information and the first user detection information. A reference information output unit outputs reference information for identifying the user identification information of the first user from the extracted user identification information to the business operator's terminal, A user identification unit identifies the user identification information of the first user based on the input corresponding to the aforementioned reference information, A service output unit outputs the service information corresponding to the user identification information of the first user to at least one of the service provider terminal and the information processing system corresponding to the service, based on the user identification information of the first user and the registration information of the first user. A user identification support system that makes this possible. [Claim 8] Computers A service provider that provides services tailored to each of multiple users registers registration information that associates, for each user identification information used to identify the multiple users, with at least one user detection information that can be detected when identifying each of the multiple user identification information, and service information indicating the service provided to each of the multiple users. Within the area managed by the aforementioned operator, the first user detection information of the first user is detected, Based on the registration information and the first user detection information, user identification information for each of the multiple candidate users who are candidates for the first user is extracted. Of the extracted user identification information, reference information for identifying the user identification information of the first user is output to the business operator's terminal. Based on the input corresponding to the aforementioned reference information, the user identification information of the first user is identified. Based on the user identification information of the identified first user and the registration information, the service information corresponding to the user identification information of the first user is output to at least one of the service provider terminal and the information processing system corresponding to the service. User identification support method.

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