Information processing device, information processing system, information processing method, program

Abstract

To support editing of question-answer information.MEANS FOR SOLVING THE PROBLEM: An information processing apparatus includes: an information acquisition unit that acquires chat history information including input question data input to a server device and output answer data output by the server device for the input question data; and a display control unit that causes a display unit to display a screen including a list of improvement methods for information in a group of information referred to by the server device in outputting the output answer data, the information identified on the basis of a result of analysis of the chat history information.SELECTED DRAWING: Figure 26

Claims

1. An information acquisition unit that acquires chat history information including input question data entered into the server device and output answer data output by the server device in response to the input question data, The server device, when outputting the output response data, refers to a group of information, and if the type of improvement method for the information identified based on the results of analyzing the chat history information is an improvement type other than the improvement type indicating no improvement method, the display control unit causes the display device to display a screen containing a list of improvement methods corresponding to the improvement type. The display control unit displays a list of improvement methods for information identified based on the results of analyzing the chat history information as a list of operation buttons, each corresponding to an operation button, and when a predetermined operation button is selected by the user, the display device displays a screen for editing in accordance with the improvement method corresponding to the improvement type indicated by the predetermined operation button.

2. The aforementioned group of information is, It includes a set of question-answer information in which question data representing a question and answer data representing the answer to the said question are associated, The display control unit, The information processing apparatus according to claim 1, which displays a list of improvement methods for each question answer information identified based on the results of the analysis described above.

3. The improvement method for each of the aforementioned question answer information is: The information processing apparatus according to claim 2, comprising adding new question and answer information and editing the question and answer information.

4. The aforementioned group of information is, This includes a group of synonym information that associates keywords contained in the aforementioned question data and the aforementioned answer data with synonyms of those keywords, The information processing apparatus according to claim 2, wherein the improvement method includes adding synonyms and editing synonyms.

5. The information processing apparatus according to claim 2, further comprising an analysis unit that analyzes whether the content of the output response data output in response to the input question data was appropriate, using the chat history information, keywords extracted from the question data and the response data, and synonym information associated with synonyms of the keywords.

6. The information processing apparatus according to claim 1, wherein the results of analyzing the chat history information include information indicating the type of improvement.

7. The display control unit, The information processing apparatus according to claim 1, which controls the display or hiding of the list of operation buttons based on the information indicating the type of improvement.

8. An information processing system including a terminal device and an information processing device that communicates with the terminal device, The aforementioned information processing device is An information acquisition unit that acquires chat history information including input question data entered into the server device and output answer data output by the server device in response to the input question data, The server device, when outputting the output response data, refers to a group of information, and if the type of improvement method for the information identified based on the results of analyzing the chat history information is an improvement type other than the improvement type indicating no improvement method, the display control unit causes the display device to display a screen containing a list of improvement methods corresponding to the improvement type. The display control unit displays a list of improvement methods for information identified based on the results of analyzing the chat history information as a list of operation buttons, each corresponding to an operation button, and when a predetermined operation button is selected by the user, the display device displays a screen for editing in accordance with the improvement method corresponding to the improvement type indicated by the predetermined operation button.

9. A computer-based information processing method, wherein the computer, The server device acquires chat history information including input question data entered into the server device and output answer data output by the server device in response to the input question data. When the server device outputs the output response data, if the type of improvement method for the information identified based on the analysis of the chat history information is an improvement type other than the improvement type indicating no improvement method, the display device will display a screen containing a list of improvement methods corresponding to the improvement type. An information processing method that displays a list of improvement methods for information identified based on the results of analyzing the chat history information as a list of operation buttons, each corresponding to an operation button, and when a predetermined operation button is selected by the user, displays a screen on the display device for editing in accordance with the improvement method corresponding to the improvement type indicated by the predetermined operation button.

10. The server device acquires chat history information including input question data entered into the server device and output answer data output by the server device in response to the input question data. When the server device outputs the output response data, if the type of improvement method for the information identified based on the analysis of the chat history information is an improvement type other than the improvement type indicating no improvement method, the display device will display a screen containing a list of improvement methods corresponding to the improvement type. A program that causes a computer to execute a process in which, when a user selects a predetermined operation button, a screen for editing according to the improvement method corresponding to the improvement type indicated by the predetermined operation button is displayed on the display device.

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