Technologies for carbon emission reduction

A system analyzes contact center applications to optimize cloud hosting and reduce carbon emissions by migrating to efficient cloud-based systems, addressing the challenge of increasing power demand and emissions in contact centers.

WO2026117436A1 Publication Date: 2026-06-04GENESYS CLOUD SERVICES INC
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Patent Information

Application Number
PCT/US2025/056343
Authority / Receiving Office
WO · WO
Patent Type
Applications
Current Assignee / Owner
Priority Date
2024-11-27
Filing Date
2025-11-20
Publication Date
2026-06-04

AI Technical Summary

Technical Problem

The increasing demand for electrical power, driven by computing devices, contributes to higher carbon emissions due to fossil fuel burning, necessitating a solution to reduce greenhouse gas emissions while maintaining efficient contact center operations.

Method used

A system and method for determining the carbon emission efficiency of contact center applications, analyzing their hosting environments, and recommending modifications to migrate to cloud-based systems to optimize energy usage and reduce emissions.

Benefits of technology

The system effectively predicts and reduces carbon emissions by optimizing cloud hosting implementation properties, leveraging serverless functions, virtual machine instances, and geographic energy production data to enhance energy efficiency in contact centers.

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Abstract

A system for carbon emission reduction according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the system to determine whether an application for providing one or more services in a contact center is hosted in an on-premises system or a cloud-based system. The instructions may also cause the system to determine, in response to a determination that the application is hosted in a cloud-based system and as a function of one or more cloud hosting implementation properties, a score indicative of a carbon emission efficiency and provide data indicative of a potential carbon emission reduction for the application as a function of the determined score and at least one modification to the cloud hosting implementation properties.
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