System
The system addresses the challenge of suggesting relevant products and services by analyzing customer purchase, subscription, and usage histories, providing personalized recommendations that enhance customer satisfaction and engagement.
JP2025048509APending Publication Date: 2025-04-03SOFTBANK GROUP CORP
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Patent Information
- Application Number
- JP2023157372
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2023-09-22
- Publication Date
- 2025-04-03
AI Technical Summary
Technical Problem
Existing systems struggle to effectively suggest products and services that meet customer needs by leveraging purchase history, subscription history, and usage status.
Method used
A system that collects and analyzes customer purchase history, subscription history, and usage status to provide personalized suggestions, including promoting warranty services based on repair history, suggesting flat rate services based on call history, and tailoring proposals based on preferences from selected products.
Benefits of technology
The system enhances customer satisfaction by offering tailored product and service recommendations that align with their historical data, potentially increasing sales and customer engagement.
✦ Generated by Eureka AI based on patent content.
Abstract
To provide a system capable of displaying a list of products and services to be proposed and supporting the selection of products and services that meet customer needs by appropriately proposing based on purchase history, subscription history, and usage status.SOLUTION: Provided is a system for displaying a list of products and services to be proposed. The system includes: means of making an appropriate proposal based on purchase history and subscription history and usage; means of proposing acceleration of warranty service based on past repair history; means of proposing the use of flat-rate services by comparing call rates of past call history; and means of proposing by comprehending preferences based on the purchase history of selected products.SELECTED DRAWING: Figure 1
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