A social network service system and method

Abstract

The invention discloses a social network service system and method, comprising a service platform, the Internet and a user end, the user end connects and interacts with the service platform through the Internet, and also includes a call center, which is used to separately communicate with the user end and the service platform through the Internet Connect, interact, receive the service request of the client and notify other clients of the service request of the client; the client is provided with an agent module, which is used to log in to the service platform through the Internet, and communicate with the call center and / or other client agent modules . The invention provides a convenient platform for users who need services, and integrates overall service resources to form a complete service network.

Description

technical field

[0001] The invention relates to a service system and method, in particular to a social network service system and method. Background technique

[0002] Nowadays, although the popularization of the Internet makes the transmission of information and value more convenient in certain fields (such as online ticket sales, online taxi rides, etc.), the traditional entity business, which accounts for 80% of the national economy, is still informatized due to its own scale and cost constraints. Very low, the information between providers and consumers of business and service industries is still seriously asymmetric, and the transaction behavior between the two parties is still limited to the traditional model. Although this situation is improving, it is only limited to some vertical business and service industries. Consumers need to use different carriers (such as mobile apps) to use business services in different fields. The independent development of different field...

Examples

Embodiment 1

[0027] As shown in the figure, a social network service system of the present invention includes a service platform 2, the Internet 4 and a client terminal 1, the client terminal 1 connects and interacts with the service platform 2 through the Internet 4, and the client terminal 1 is provided with an agent module. It is used to log in to the service platform 2 through the Internet 4 to communicate with other client agent modules. The content of communication between the agent module and other client agent modules is to send user demand information to the service platform 2, and the service platform 2 notifies other client agent modules of the service requirements, or receives service requests from other client terminals from the service platform 2.

[0028] The user terminal 1 is provided with a user social attribute registration function, and the registered information is stored in the service platform 2 . The registered information includes geographical location information,...

Embodiment 2

[0046] As shown in the figure, a social network service system of the present invention includes a service platform 2, the Internet 4 and a client terminal 1, the client terminal 1 connects and interacts with the service platform 2 through the Internet 4, and the client terminal 1 is provided with an agent module. It is used to log in to the service platform 2 through the Internet 4, and communicate with the call center 3 and / or other client agent modules. The social network service system also includes a call center 3 for connecting and interacting with the client 1 and the service platform 2 through the Internet 4, receiving the service request of the client 1 and notifying other clients of the service request of the client 1. The content of communication between the agent module and the call center 3 and / or other client agent modules is to send user demand information to the service platform 2 and / or call center 3, and the service platform 2 and / or call center 3 will notify ...

technical field

[0001] The invention relates to a service system and method, in particular to a social network service system and method. Background technique

[0002] Nowadays, although the popularization of the Internet makes the transmission of information and value more convenient in certain fields (such as online ticket sales, online taxi rides, etc.), the traditional entity business, which accounts for 80% of the national economy, is still informatized due to its own scale and cost constraints. Very low, the information between providers and consumers of business and service industries is still seriously asymmetric, and the transaction behavior between the two parties is still limited to the traditional model. Although this situation is improving, it is only limited to some vertical business and service industries. Consumers need to use different carriers (such as mobile apps) to use business services in different fields. The independent development of different field...

Examples

Embodiment 1

[0027] As shown in the figure, a social network service system of the present invention includes a service platform 2, the Internet 4 and a client terminal 1, the client terminal 1 connects and interacts with the service platform 2 through the Internet 4, and the client terminal 1 is provided with an agent module. It is used to log in to the service platform 2 through the Internet 4 to communicate with other client agent modules. The content of communication between the agent module and other client agent modules is to send user demand information to the service platform 2, and the service platform 2 notifies other client agent modules of the service requirements, or receives service requests from other client terminals from the service platform 2.

[0028] The user terminal 1 is provided with a user social attribute registration function, and the registered information is stored in the service platform 2 . The registered information includes geographical location information,...

Embodiment 2

[0046] As shown in the figure, a social network service system of the present invention includes a service platform 2, the Internet 4 and a client terminal 1, the client terminal 1 connects and interacts with the service platform 2 through the Internet 4, and the client terminal 1 is provided with an agent module. It is used to log in to the service platform 2 through the Internet 4, and communicate with the call center 3 and / or other client agent modules. The social network service system also includes a call center 3 for connecting and interacting with the client 1 and the service platform 2 through the Internet 4, receiving the service request of the client 1 and notifying other clients of the service request of the client 1. The content of communication between the agent module and the call center 3 and / or other client agent modules is to send user demand information to the service platform 2 and / or call center 3, and the service platform 2 and / or call center 3 will notify ...

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