Terminal service processing method, device, terminal and computer-readable storage medium

Abstract

The present invention proposes a terminal business processing method, device, terminal, and computer-readable storage medium. The business processing method includes: acquiring voice information from the terminal; determining, based on the voice information, the business scenario corresponding to the voice information, keywords in the voice information, and part-of-speech tags corresponding to the keywords; generating a business process based on the business scenario; generating and executing business items based on the keywords, part-of-speech tags, and business processes, thereby implementing page business operations based on specific scenarios through voice, effectively reducing page business operations performed using a mouse and keyboard, reducing user operational difficulty, improving business processing efficiency, and providing users with more convenient and efficient services.

Description

Technical Field

[0001] The present invention relates to the technical field of cooking equipment, and in particular to a terminal business processing method, a terminal business processing device, a terminal and a computer-readable storage medium. Background Art

[0002] Currently, most web page business processing requires keyboard input and mouse clicks to send instructions for operation. This traditional input and instruction sending method has many restrictions on the user's time, operation level, etc., which to a certain extent affects the user experience.

[0003] For example, in the retail industry, a chef might be responsible for generating a purchase order, requiring them to be proficient in keyboard operations and have ample time to complete the order. This significantly reduces the efficiency of order generation and creates a poor user experience. Summary of the Invention

[0004] The present invention aims to solve at least one of the technical problems existing in the prior art or related art.

[0005] To this end, a first aspect of the present invention is to propose a service processing method for a terminal.

[0006] A second aspect of the present invention provides a service processing device for a terminal.

[0007] A third aspect of the present invention provides a terminal.

[0008] A fourth aspect of the present invention provides a computer-readable storage medium.

[0009] In view of this, according to the first aspect of the present invention, a terminal business processing method is proposed, including: obtaining voice information of the terminal; determining the business scenario corresponding to the voice information, the keywords of the voice information and the part-of-speech tags corresponding to the keywords based on the voice information; generating a business process based on the business scenario; generating and executing business matters based on the keywords, part-of-speech tags and business processes.

[0010] The business processing method of the terminal provided by the present invention obtains voice information monitored by the terminal, determines the business scenario corresponding to the voice information based on the voice feature words in the voice information, such as the ordering scenario, the query scenario, and the warehousing scenario, and performs text recognition on the voice information at the same time to determine the keywords of the voice information and the part-of-speech tags corresponding to the keywords, generates a corresponding business process based on the business scenario, searches for corresponding entities based on nouns in the business process, performs corresponding operations based on verbs, thereby generating and executing business matters, and then realizes page business operation functions based on specific scenarios through voice, effectively reducing page business operations performed through mouse and keyboard, reducing the user's operation difficulty, improving business processing efficiency, and providing users with more convenient and efficient services.

[0011] Furthermore, after the voice information is acquired, a corresponding filtering process is performed on it to make the voice information more accurate and clear.

[0012] In addition, the service processing method of the terminal in the above technical solution provided by the present invention may also have the following additional technical features:

[0013] In the above technical solution, further, the step of determining the business scenario corresponding to the voice information based on the voice information specifically includes: identifying voice feature words in the voice information; and determining the business scenario based on the matching results of the voice feature words and the business scenario feature words.

[0014] In this technical solution, during the monitoring process, the voice feature words in the voice information are identified. If the voice feature words are detected to be consistent with the business scenario feature words, the business scenario of the voice information is determined, so that business processes related to the business scenario can be generated according to different business scenarios, ensuring the accuracy of business execution and thereby improving business processing efficiency.

[0015] Specifically, each business scenario corresponds to multiple business scenario feature words, which can be system default settings or user-defined settings. For example, in the ordering scenario, the business scenario feature words include ordering, purchasing, ordering, and purchasing.

[0016] In any of the above technical solutions, further, the step of determining the keywords of the voice information and the part-of-speech tags corresponding to the keywords based on the voice information specifically includes: performing text recognition processing on the voice information to obtain text information; performing word segmentation and entity recognition on the text information to obtain keywords and part-of-speech tags.

[0017] In this technical solution, voice information is processed through text recognition, that is, audio is converted into text to obtain text information. This text information is then segmented and entity recognized to obtain keywords and part-of-speech tags. These keywords and part-of-speech tags are then incorporated into the business process to generate business items and perform corresponding operations. This effectively reduces page operations performed through the mouse and keyboard, reduces user operation difficulty, improves business processing efficiency, and provides users with more convenient and efficient services.

[0018] Specifically, after the text recognition process is performed, the recognized text information is displayed for the user to confirm whether the text information is recognized correctly. After the user confirms, word segmentation is performed to further ensure the accuracy of the voice information analysis.

[0019] In any of the above technical solutions, further, the step of executing the business matter specifically includes: displaying the business matter; and executing the business matter based on the receipt of the execution instruction, wherein the business matter includes business information and operation instructions.

[0020] In this technical solution, after a business item is generated, the business item is displayed for the user to confirm whether the business information and corresponding operation instructions in the business item are correct. After receiving the user's execution instruction, the business item is executed, thereby avoiding errors in the executed business item. At the same time, if the user temporarily changes the business requirements, it can also be changed or deleted in time, thereby improving the fault tolerance rate and meeting the user's various needs.

[0021] In any of the above technical solutions, it further includes: judging whether the terminal executes the business item; issuing a completion message based on the execution of the business item; and analyzing and issuing a failure reason based on the failure of the business item.

[0022] In this technical solution, after the user confirms the execution of the business item, it is determined whether the terminal executes the business item. If the business item is executed, it means that the business item is completed, and the completion information is output. If the business item is not executed, the failure reason is analyzed in time, for example, unstable network connection, inconsistent query content, etc., and feedback is given to the user, so that the user can understand the execution result of the current operation in time and ensure the efficiency of the business process.

[0023] In any of the above technical solutions, before the step of obtaining the voice information of the terminal, it also includes: receiving a voice monitoring instruction; parsing the account information in the voice monitoring instruction; and turning on the voice monitoring mode to obtain voice information based on the account information meeting the monitoring authority.

[0024] In this technical solution, before conducting voice monitoring, the user's identity needs to be verified. Only when the account information meets the monitoring authority will the voice monitoring mode be entered, thereby ensuring the effective implementation of monitoring, preventing unauthorized users from using it at will, and thus ensuring the security of the system.

[0025] In any of the above technical solutions, further, after the step of turning on the voice monitoring mode, it also includes: issuing a prompt message based on the situation that no voice information is obtained within the first time after the voice monitoring mode is turned on.

[0026] In this technical solution, the timer starts when the voice monitoring mode is turned on. If no voice information is collected after the first time, a prompt message is issued to remind the user to provide a voice command.

[0027] According to a second aspect of the present invention, a terminal service processing device is provided, comprising a memory and a processor. The memory stores a computer program, and the processor implements any of the aforementioned terminal service processing methods when executing the computer program. Therefore, the terminal service processing device has all the beneficial effects of any of the aforementioned terminal service processing methods.

[0028] According to a third aspect of the present invention, a terminal is proposed, comprising: a microphone, the microphone being used to collect voice information; and a business processing device of any of the above-mentioned terminals, the business processing device being connected to the microphone, and performing the following steps when the business processing device executes a computer program: obtaining voice information; determining, based on the voice information, a business scenario corresponding to the voice information, keywords of the voice information, and part-of-speech tags corresponding to the keywords; generating a business process based on the business scenario; and generating and executing business matters based on the keywords, part-of-speech tags, and business processes.

[0029] The terminal provided by the present invention collects voice information in the terminal's surrounding environment through a microphone, determines the business scenario corresponding to the voice information based on the voice feature words in the voice information, such as the ordering scenario, the query scenario, and the warehousing scenario, and simultaneously performs text recognition on the voice information to determine the keywords of the voice information and the part-of-speech tags corresponding to the keywords, generates a corresponding business process based on the business scenario, searches for corresponding entities based on nouns in the business process, performs corresponding operations based on verbs, thereby generating and executing business matters, and then realizes page business operation functions based on specific scenarios through voice, effectively reducing page business operations performed through mouse and keyboard, reducing the user's operation difficulty, improving business processing efficiency, and providing users with more convenient and efficient services.

[0030] Specifically, the terminal includes but is not limited to at least one of the following: a computer, a mobile phone, and a tablet computer, etc., and the sound pickup may be a microphone or a handset.

[0031] Furthermore, the microphone can distinguish the sound quality and timbre of people, and is more sensitive to specific sounds, so that targeted voice collection can be carried out to improve the accuracy of voice information collection. Of course, the configuration information of the microphone can also be pre-set to collect voice information according to the configuration information. The configuration information includes the number of sampling bits, sampling rate and number of channels.

[0032] According to a fourth aspect of the present invention, a computer-readable storage medium is provided, storing a computer program thereon. When executed by a processor, the computer program implements the steps of any of the aforementioned terminal service processing methods. Therefore, the computer-readable storage medium has all the beneficial effects of any of the aforementioned terminal service processing methods.

[0033] Additional aspects and advantages of the invention will become apparent from the description which follows, or may be learned by practice of the invention. BRIEF DESCRIPTION OF THE DRAWINGS

[0034] The above and / or additional aspects and advantages of the present invention will become apparent and readily understood from the following description of the embodiments with reference to the accompanying drawings, in which:

[0035] Figure 1 A schematic diagram showing a flow chart of a service processing method for a terminal according to an embodiment of the present invention is shown;

[0036] Figure 2 A schematic diagram showing a flow chart of a service processing method of a terminal according to another embodiment of the present invention is shown;

[0037] Figure 3 A schematic diagram showing a flow chart of a service processing method of a terminal according to another embodiment of the present invention is shown;

[0038] Figure 4 A schematic diagram showing a flow chart of a service processing method of a terminal according to another embodiment of the present invention is shown;

[0039] Figure 5 A schematic diagram showing a flow chart of a service processing method for a terminal according to a specific embodiment of the present invention is shown;

[0040] Figure 6 A schematic block diagram of a service processing device of a terminal according to an embodiment of the present invention is shown. DETAILED DESCRIPTION

[0041] In order to more clearly understand the above-mentioned objects, features and advantages of the present invention, the present invention is further described in detail below with reference to the accompanying drawings and specific embodiments. It should be noted that the embodiments of the present invention and the features therein can be combined with each other without conflict.

[0042] In the following description, many specific details are set forth to facilitate a full understanding of the present invention. However, the present invention may also be implemented in other ways different from those described herein. Therefore, the scope of protection of the present invention is not limited to the specific embodiments disclosed below.

[0043] Refer to the following Figures 1 to 6 The following describes a service processing method for a terminal, a service processing device 600 for a terminal, a terminal, and a computer-readable storage medium according to some embodiments of the present invention.

[0044] Example 1

[0045] like Figure 1 As shown, according to an embodiment of the first aspect of the present invention, a service processing method of a terminal is proposed, the method comprising:

[0046] Step 102: Acquire the voice information of the terminal;

[0047] Step 104: Determine, based on the voice information, the business scenario corresponding to the voice information, the keywords of the voice information, and the part-of-speech tags corresponding to the keywords;

[0048] Step 106: Generate a business process based on the business scenario;

[0049] Step 108: Generate and execute business items based on keywords, part-of-speech tags and business processes.

[0050] In this embodiment, voice information monitored by the terminal is obtained, and the business scenario corresponding to the voice information is determined based on the voice feature words in the voice information, such as the ordering scenario, the query scenario, and the warehousing scenario. At the same time, text recognition is performed on the voice information to determine the keywords of the voice information and the part-of-speech tags corresponding to the keywords. The corresponding business process is generated according to the business scenario, and the corresponding entity is searched according to the noun in the business process. The corresponding operation is performed according to the verb, thereby generating and executing business matters, and then realizing the page business operation function based on the specific scenario through voice, effectively reducing the page business operations performed by the mouse and keyboard, reducing the user's operation difficulty, improving the business processing efficiency, and providing users with more convenient and efficient services.

[0051] Specifically, after acquiring the voice information, a corresponding filtering process is performed on it to make the voice information more accurate and clear.

[0052] Example 2

[0053] like Figure 2 As shown, according to one embodiment of the present invention, a service processing method of a terminal is proposed, the method comprising:

[0054] Step 202: Acquire the voice information of the terminal;

[0055] Step 204, identifying speech feature words in the speech information;

[0056] Step 206, determining the business scenario based on the matching result between the voice feature words and the business scenario feature words;

[0057] Step 208: Perform text recognition processing on the voice information to obtain text information;

[0058] Step 210: perform word segmentation and entity recognition on the text information to obtain keywords and part-of-speech tags;

[0059] Step 212: Generate a business process based on the business scenario;

[0060] Step 214: Generate business items based on keywords, part-of-speech tags, and business processes.

[0061] In this embodiment, during the monitoring process, the voice feature words in the voice information are identified. If the voice feature words are detected to match the business scenario feature words, the business scenario of the voice information is determined, so that the business process related to the business scenario can be generated according to different business scenarios. At the same time, the voice information is subjected to text recognition processing, that is, the audio is converted into text to obtain text information, and the text information is segmented and entity recognized to obtain keywords and part-of-speech tags, so that the keywords and part-of-speech tags can be subsequently introduced into the business process, thereby generating business items and performing corresponding operations. This effectively reduces the page business operations performed by the mouse and keyboard, reduces the user's operation difficulty, improves business processing efficiency, and provides users with more convenient and efficient services. For example, if the voice information is "Query March report", the query scenario is determined based on "Query", and the query page (business process) is entered. After word segmentation and entity recognition, "Query" is obtained as the specific instruction word, "March" is the date, and "Report" is the query target. The query page is imported, the date and target are filled in, and after the user confirms that they are correct, the query operation is executed according to the process of the query page.

[0062] Specifically, each business scenario corresponds to multiple business scenario feature words, which can be system default settings or user-defined settings. For example, in the ordering scenario, the business scenario feature words include ordering, purchasing, ordering, and purchasing.

[0063] Furthermore, after the text recognition process is performed, the recognized text information is displayed for the user to confirm whether the text information is recognized correctly. After the user confirms, word segmentation is performed to further ensure the accuracy of the voice information analysis.

[0064] Example 3

[0065] like Figure 3As shown, according to one embodiment of the present invention, a service processing method of a terminal is proposed, the method comprising:

[0066] Step 302: Acquire the voice information of the terminal;

[0067] Step 304: Determine, based on the voice information, the business scenario corresponding to the voice information, the keywords of the voice information, and the part-of-speech tags corresponding to the keywords;

[0068] Step 306: Generate a business process based on the business scenario;

[0069] Step 308: Generate business items based on keywords, part-of-speech tags, and business processes;

[0070] Step 310, displaying business items;

[0071] Step 312: executing the business item based on the received execution instruction;

[0072] Step 314: Whether the terminal executes the business item, if yes, proceed to step 316, if not, proceed to step 318;

[0073] Step 316, sending a completion message;

[0074] Step 318: Analyze and issue the failure reason.

[0075] In this embodiment, after a business item is generated, it is displayed for the user to confirm whether the business information and corresponding operation instructions in the business item are correct. After receiving the user's execution instruction, the business item is executed, thereby avoiding errors in the executed business item. At the same time, if the user temporarily changes the business requirements, it can be modified or deleted in a timely manner, improving fault tolerance and meeting the user's various needs. After the user confirms the execution of the business item, the terminal determines whether the business item has been executed. If the business item has been executed, it means that the business item is completed, and a completion message is output. If the business item has not been executed, the failure reason is promptly analyzed, such as unstable network connection, inconsistent query content, etc., and feedback is provided to the user, so that the user can promptly understand the execution results of the current operation and ensure the efficiency of the business process.

[0076] Example 4

[0077] like Figure 4 As shown, according to one embodiment of the present invention, a service processing method of a terminal is proposed, the method comprising:

[0078] Step 402: receiving a voice monitoring instruction;

[0079] Step 404, parsing the account information in the voice monitoring instruction;

[0080] Step 406: Based on the fact that the account information satisfies the monitoring permission, the voice monitoring mode is enabled and the voice information is obtained;

[0081] Step 408: Determine, based on the voice information, the business scenario corresponding to the voice information, the keywords of the voice information, and the part-of-speech tags corresponding to the keywords;

[0082] Step 410: Generate a business process based on the business scenario;

[0083] Step 412: Generate and execute business items based on keywords, part-of-speech tags, and business processes.

[0084] In this embodiment, before performing voice monitoring, the user identity needs to be verified. Only when the account information meets the monitoring authority will the voice monitoring mode be entered, thereby ensuring the effective implementation of monitoring, preventing unauthorized users from using it at will, and thus ensuring the security of the system.

[0085] Furthermore, after the step of turning on the voice monitoring mode, it also includes: based on the situation that no voice information is obtained within the first time after the voice monitoring mode is turned on, a prompt message is issued, that is, the time is started at the same time as the voice monitoring mode is turned on. If no voice information is collected after the first time is turned on, a prompt message is issued to remind the user to provide a voice command.

[0086] Example 5

[0087] like Figure 5 According to a specific embodiment of the present invention, a service processing method of a terminal is proposed, and the method includes:

[0088] (1) Voice monitoring unit: Use the Audio Context API (audio application program interface) on the web (grid) page to associate the audio stream from the local computer microphone or other sources. You can set the sampling bit, sampling rate, number of channels and other configurations. The microphone needs user authorization to be turned on. After it is turned on successfully, voice monitoring is performed and a specific scene will be entered. For example, the voice message is "Order one kilogram of beef", which is a scene of ordering goods.

[0089] (2) Voice dictation unit: The encoded audio is transmitted to the backend, which provides voice dictation services. The user confirms the dictation result, and the complete result is sent to the AI ​​(artificial intelligence) platform for other operations.

[0090] (3) Entity action definition unit: The AI ​​platform completes the entity action definition.

[0091] (4) Speech parsing unit: The AI ​​platform performs natural language processing steps such as word segmentation and part-of-speech tagging, executes corresponding operations based on verbs, searches for corresponding entities based on nouns, and brings in business entities and entity actions to obtain processing results. For example, "order" is a specific instruction word, "one" is the quantity, "kilogram" is a quantifier, and "beef" is a commodity.

[0092] (5) Business / instruction parsing unit: After receiving the processing result of the previous step, it executes the form operation instruction according to the business entity and entity action. For example, "order" executes a new order form, "one" is filled in the quantity cell, "kilogram" is filled in the quantifier cell, and "beef" is filled in the product cell.

[0093] (6) The result of each operation is displayed, and the user decides the next step. If the user confirms that it is correct, the order is executed according to the order form. If the user finds an error, he can modify the order form or cancel the order through voice.

[0094] (7) Finally, all operations in this scenario need to be fed back with final feedback, success or failure.

[0095] In this technical solution, voice monitoring of web pages is implemented, and business operations (such as filling out forms, querying reports, etc.) are performed through steps such as voice dictation and analysis. The function of performing business operations through voice based on scenarios is realized, eliminating many restrictions. Compared with the traditional keyboard and mouse operation method, the business operation efficiency is improved and the user experience is enhanced.

[0096] Example 6

[0097] like Figure 6 As shown, according to an embodiment of the second aspect of the present invention, a terminal service processing device 600 is provided, comprising a memory 602 and a processor 604. The memory 602 stores a computer program, and the processor 604 implements the terminal service processing method of any of the above-mentioned embodiments when executing the computer program. Therefore, the terminal service processing device 600 has all the beneficial effects of the terminal service processing method of any of the above-mentioned embodiments.

[0098] Example 7

[0099] According to an embodiment of a third aspect of the present invention, a terminal is provided, comprising: a microphone and the service processing device of the terminal provided in the embodiment of the second aspect.

[0100] Specifically, the microphone is used to collect voice information, and the business processing device is connected to the microphone. When the business processing device executes the computer program, the following steps are performed: obtaining voice information; determining the business scenario corresponding to the voice information, the keywords of the voice information and the part-of-speech tags corresponding to the keywords based on the voice information; generating a business process based on the business scenario; generating and executing business matters based on the keywords, part-of-speech tags and business processes.

[0101] In this embodiment, voice information in the terminal's surrounding environment is collected by a microphone, and the business scenario corresponding to the voice information is determined based on the voice feature words in the voice information, such as the ordering scenario, the query scenario, and the warehousing scenario. At the same time, text recognition is performed on the voice information to determine the keywords of the voice information and the part-of-speech tags corresponding to the keywords. The corresponding business process is generated according to the business scenario, and the corresponding entity is searched according to the noun in the business process. The corresponding operation is performed according to the verb, thereby generating and executing business matters, and then realizing the page business operation function based on the specific scenario through voice, effectively reducing the page business operations performed by the mouse and keyboard, reducing the user's operation difficulty, improving the business processing efficiency, and providing users with more convenient and efficient services.

[0102] Specifically, the terminal includes but is not limited to at least one of the following: a computer, a mobile phone, and a tablet computer, etc., and the sound pickup may be a microphone or a handset.

[0103] Furthermore, the microphone can distinguish the sound quality and timbre of people, and is more sensitive to specific sounds, so that targeted voice collection can be carried out to improve the accuracy of voice information collection. Of course, the configuration information of the microphone can also be pre-set to collect voice information according to the configuration information. The configuration information includes the number of sampling bits, sampling rate and number of channels.

[0104] Example 8

[0105] According to an embodiment of a fourth aspect of the present invention, a computer-readable storage medium is provided, storing a computer program. When executed by a processor, the computer program implements the steps of the terminal service processing method described in any of the above embodiments. Therefore, the computer-readable storage medium has all the beneficial effects of the terminal service processing method described in any of the above embodiments.

[0106] In this specification, the terms "first" and "second" are used for descriptive purposes only and should not be construed as indicating or implying relative importance, unless otherwise expressly specified or limited. Terms such as "connect," "install," and "fix" should be interpreted broadly. For example, "connect" can refer to a fixed connection, a detachable connection, or an integral connection; and can be directly connected or indirectly connected through an intermediary. Those skilled in the art will understand the specific meanings of these terms in the present invention based on specific circumstances.

[0107] Throughout this specification, terms such as "one embodiment," "some embodiments," and "specific embodiments" mean that the specific features, structures, materials, or characteristics described in conjunction with that embodiment or example are included in at least one embodiment or example of the present invention. In this specification, schematic representations of these terms do not necessarily refer to the same embodiment or example. Furthermore, the specific features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.

[0108] The foregoing description is merely a preferred embodiment of the present invention and is not intended to limit the present invention. Those skilled in the art will readily appreciate that various modifications and variations of the present invention are possible. Any modifications, equivalent substitutions, or improvements made within the spirit and principles of the present invention are intended to be within the scope of protection of the present invention.

Claims

1. A terminal service processing method for realizing a page service operation function based on a specific scenario and reducing page service operations, characterized in that: include: Acquiring voice information of the terminal; Determining, based on the voice information, a business scenario corresponding to the voice information, keywords of the voice information, and part-of-speech tags corresponding to the keywords; Generate a business process based on the business scenario; Generate and execute business items based on the keywords, the part-of-speech tags, and the business process to implement page business operations based on specific scenarios, wherein the business operations include at least one of filling out a form and / or querying a report; The steps for executing business matters specifically include: Displaying the business items; Execute the business items based on the received execution instructions. The business matters include business information and operation instructions; The service processing method of the terminal further includes: Determining whether the terminal executes the business item; Based on the execution of the business items, a completion message is issued; Analyze and issue reasons for failure based on failure to perform the business items; The step of determining the service scenario corresponding to the voice information according to the voice information specifically includes: Identifying speech feature words in the speech information; The business scenario is determined according to a matching result between the voice feature words and the business scenario feature words.

2. The terminal service processing method according to claim 1, characterized in that: The step of determining keywords of the voice information and part-of-speech tags corresponding to the keywords based on the voice information specifically includes: Performing text recognition processing on the voice information to obtain text information; The text information is segmented and entity recognized to obtain the keywords and the part-of-speech tags.

3. The service processing method of a terminal according to any one of claims 1 to 2, characterized in that: Before the step of obtaining the voice information of the terminal, the method further includes: Receive voice monitoring instructions; Parsing the account information in the voice monitoring instruction; Based on the fact that the account information satisfies the monitoring authority, a voice monitoring mode is enabled to obtain the voice information.

4. The terminal service processing method according to claim 3, characterized in that: After the step of turning on the voice monitoring mode, the method further includes: Based on the situation that the voice information is not obtained within the first time after the voice monitoring mode is turned on, a prompt message is issued.

5. A service processing device of a terminal, comprising a memory and a processor, wherein the memory stores a computer program, characterized in that: When the processor executes the computer program, the service processing method of the terminal according to any one of claims 1 to 4 is implemented.

6. A terminal, characterized in that: include: A microphone, the microphone being used to collect voice information of the terminal; The service processing device of the terminal according to claim 5, wherein the service processing device is connected to the microphone, and the service processing device performs the following steps when executing the computer program: Acquiring the voice information; Determining, based on the voice information, a business scenario corresponding to the voice information, keywords of the voice information, and part-of-speech tags corresponding to the keywords; Generate a business process based on the business scenario; Business items are generated and executed according to the keywords, the part-of-speech tags and the business process.

7. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the service processing method for a terminal according to any one of claims 1 to 4 are implemented.

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