A computer information network engineering service system

Abstract

The present invention belongs to the technical field of engineering services, and specifically is a computer information network engineering service system, comprising a server end, a user end and a merchant end; the server end comprises a classification module, a matching module and a storage module; the merchant logs in to the server end through the merchant end, and saves the service category and contact information in the storage module; the user inputs a question into the classification module, determines the category of the question, and sends the category of the question to the matching module; the matching module finds a merchant of the same category as the question from the storage module, and sends the contact information of the merchant to the user end; after the user contacts the merchant and signs an electronic contract, the merchant provides maintenance services to the user, and after the service is completed, the user pays the maintenance fee; the present invention can facilitate users to find maintenance companies when facing problems, and ensure that the company's maintenance effect is good and meets the user's requirements.

Description

Technical Field

[0001] The invention belongs to the technical field of engineering services, and in particular to a computer information network engineering service system. Background Art

[0002] With the continuous progress of society, people's living standards have been greatly improved. With the continuous improvement of people's living standards, the requirements for the decoration industry are also constantly increasing. At present, the after-sales guarantee for house decoration has been integrated into people's daily life. In the process of daily use, some residents encounter problems such as cracks in the wall, roof leaks, electrical installation, and electrical maintenance. They cannot find a maintenance company with good service effect and good credit for maintenance in time, which affects the normal life of the residents and leads to a decline in the quality of life of the residents. At the same time, the maintenance company found by the residents themselves is prone to cutting corners, resulting in poor maintenance effects or failure to maintain for a long time, causing residents to waste time and money. At present, most decoration companies on the market only provide residents with a decoration warranty period. The warranty is not only about repairing and leak-proofing the house, but also about the little problems in life; most residents cannot find a suitable company for maintenance services, which brings great troubles to the residents.

[0003] There are also some technical solutions for engineering service systems in the prior art. For example, the Chinese patent with application number CN202011347896.2 discloses an after-sales maintenance service system for decoration projects, which includes a main system, a plumber sub-server, a carpenter sub-server, a bricklayer sub-server, a painter sub-server and several supervisors; the main system is electrically connected to the plumber sub-server, the carpenter sub-server, the bricklayer sub-server and the painter sub-server respectively; the plumber sub-server, the carpenter sub-server, the bricklayer sub-server and the painter sub-server are all monitored by corresponding supervisors. This solution can effectively serve users and ensure that users can find reliable maintenance companies in time to deal with problems when they face problems. However, the contractual relationship between users and merchants cannot be fully guaranteed, and there is a possibility that users or merchants will temporarily breach the contract. In addition, the merchant's maintenance effect cannot be guaranteed or is subject to constraints, resulting in the merchant's final maintenance effect failing to meet user requirements, causing users to waste time and money. At the same time, users need to actively contact the maintenance company, and then the company can arrange maintenance personnel to deal with the problem in a targeted manner. Users cannot choose a company with better service attitude and maintenance effect to serve them. Summary of the invention

[0004] In order to make up for the shortcomings of the existing technology, solve the problem that when users face problems, it is inconvenient to find a maintenance company and there is no guarantee that the company found has excellent technology and good maintenance results, and at the same time, ensure that the maintenance results meet the user's requirements after the merchant completes the maintenance, the present invention proposes a computer information network engineering service system.

[0005] The technical solution adopted by the present invention to solve the technical problem is: a computer information network engineering service system described in the present invention includes a server end, a user end and a merchant end; the server end runs in a cloud server; the user end runs in a computer or a mobile phone; the merchant end runs in a computer or a mobile phone;

[0006] The server side includes a classification module, a matching module and a storage module; the merchant logs in to the server side through the merchant side and saves the service category and contact information provided by itself in the storage module; the user logs in to the server side through the user side and inputs the problem to be repaired into the classification module; the classification module analyzes the problem input by the user, determines the category to which the problem belongs, and then sends the category of the problem to the matching module; the matching module finds a merchant of the same category as the problem from the service categories of the merchants saved in the storage module, and sends the contact information of the merchant to the user side;

[0007] After receiving the merchant's contact information through the user terminal, the user contacts the merchant, and after negotiating and confirming that the merchant needs to provide services, the two parties sign an electronic contract and save the electronic contract in the storage module; after signing the electronic contract with the user, the merchant provides maintenance services to the user at home, and after the service is completed, the user pays the maintenance fee;

[0008] When working, after the merchant logs in to the server through the merchant terminal, the service category and contact information that can be provided by the merchant is saved in the storage module. Later, when a problem occurs in the user's home and needs to be repaired, the user logs in to the server through the user terminal. Later, the user inputs the problem into the classification module, which automatically classifies it and determines the category to which the user's problem belongs, thereby avoiding user errors in identification, resulting in the subsequent matching merchants being unable to provide corresponding services, wasting the time of users and merchants. At the same time, the classification module sends the category to which the problem belongs to the matching module, which queries and matches the merchant information saved in the storage module, thereby screening out merchants that can repair the problem faced by the user. Later, the matching module The merchant's contact information is sent to the user in the electronic block. After the user contacts the merchant and negotiates to confirm, the merchant and the user first sign an electronic contract to predetermine the cost, construction period and maintenance effect. After that, the merchant provides maintenance services to the user at home until the maintenance effect reaches the scope agreed upon in the electronic contract. The service provided by the merchant is completed and the user pays the merchant the maintenance fee. At the same time, during use, the user can quickly contact the merchant who can provide maintenance services through the service system, and ensure that the maintenance quality of the merchant providing maintenance services is guaranteed and the maintenance costs are reasonable, so as to avoid the situation where the maintenance quality of the merchants providing maintenance services contacted by the user on their own cannot be guaranteed and the maintenance costs are high, which affects the speed of problem solving and the final maintenance results faced by the user, thereby affecting the normal life of the user.

[0009] Preferably, the server end includes a monitoring module; in the process of providing maintenance services, the merchant calls the monitoring module through the merchant end to record the entire maintenance process, obtain a monitoring video, and save it in the storage module; during operation, the monitoring module calls the camera and microphone of the equipment installed on the merchant end to shoot the maintenance process;

[0010] During work, the maintenance personnel dispatched by the merchant will film the maintenance process through the supervision module, and then save the filmed video to the storage module on the server side, so as to ensure that the entire maintenance process has evidence. This will prevent the merchant from making a reasonable and well-founded rebuttal when the user has objections to the maintenance results after the maintenance is completed, causing the system administrator to make a judgment unfavorable to the merchant on the premise of favoring the user, causing economic and reputation losses to the merchant.

[0011] Preferably, the server side includes a grading module; after the merchant provides maintenance services, the user rates the merchant's services, and there are ten levels of ratings, among which level one is the lowest; when the merchant disagrees with the rating given by the user, the merchant raises an objection, and after the system administrator intervenes, it is determined whether the rating given by the user is reasonable based on the supervision video; if the rating given by the user is reasonable, the user's rating of the merchant is valid; if the rating given by the user is unreasonable, the user's rating of the merchant is invalid;

[0012] The lower the rating of the merchant, the lower the ranking order when the matching module provides the merchant's contact information to the user during the matching process;

[0013] After providing maintenance services to users, the merchant will rate the users, and there are ten levels of rating, among which level one is the lowest; if the user maliciously finds faults and makes unreasonable demands during the merchant's maintenance process, the merchant will rate the user low; if the user does not agree with the rating given by the merchant, the user will request the system administrator to intervene and judge whether the rating given by the merchant is reasonable based on the supervision video; if the rating given by the merchant is reasonable, the merchant's rating of the user is valid; if the rating given by the merchant is unreasonable, the merchant's rating of the user is invalid;

[0014] The lower the user rating, the lower the priority of the merchant in providing maintenance services to the user;

[0015] During operation, after the merchant completes the repair, the user rates the service provided by the merchant, providing a way for subsequent users to understand the merchant, ensuring that the user can better understand the merchant when choosing the merchant, and ensuring that the merchant has a good reputation. At the same time, merchants with higher ratings can make the merchants be recommended to users by the matching module earlier under the same conditions, thereby increasing the possibility of determining the service between the merchant and the user. At the same time, when the user's rating is low, when the user faces the problem again and needs to wait for the merchant to repair, the merchant will have a lower priority in providing services to the user, increasing the user's waiting time. At the same time, through two-way constraints on users and merchants, it can effectively ensure that users and merchants give more objective evaluations when rating, reduce the influence of personal emotional factors in the rating process, and thus improve the credibility and value of the rating.

[0016] Preferably, the server side includes a reputation protection module; after the user completes the negotiation with the merchant, the merchant provides an estimated fee amount; the user pays a user deposit in the reputation protection module according to the estimated fee amount provided by the merchant; after providing the estimated fee amount, the merchant pays a merchant deposit in the reputation protection module;

[0017] After the merchant completes the repair of the problem in the user's home, the merchant and the user jointly conduct an acceptance inspection; after both the merchant and the user have passed the acceptance inspection, the user's deposit is issued to the merchant as the actual repair fee, and the user's deposit is used to pay the merchant's actual repair fee in accordance with the principle of more refund and less supplement; after both the merchant and the user have passed the acceptance inspection, the merchant's deposit is returned to the merchant;

[0018] If the user is dissatisfied with the acceptance and believes that the repair is insufficient, and the merchant agrees with the deficiencies pointed out by the user, the merchant will re-perform the repair until the user is satisfied with the acceptance; if the user is dissatisfied with the acceptance and believes that the repair is insufficient, and the merchant disagrees with the deficiencies pointed out by the user, the system administrator will intervene and determine whether the deficiencies exist based on the surveillance video; if the deficiencies do exist, the merchant will be required to re-perform the repair; if the deficiencies do not exist, the user will be required to pay the merchant with the user deposit as the actual repair fee;

[0019] When working, merchants need to pay a merchant deposit after signing an electronic contract, and users need to pay a user deposit after signing an electronic contract. The merchant deposit paid is used to ensure that the merchant will do its best during the maintenance process. At the same time, through the merchant deposit paid by the merchant, if the merchant maliciously breaches the contract after the merchant and the user sign the electronic contract, 1 / 3-1 / 2 of the merchant deposit will be issued to the user as compensation. At the same time, during the maintenance process, after the merchant completes the maintenance, the user deposit paid by the user will be paid to the merchant as maintenance fees, thereby avoiding some users maliciously defaulting on maintenance fees after the merchant provides maintenance services, affecting the normal business activities of the merchant. At the same time, after the user and the merchant sign an electronic contract, if the user maliciously breaches the contract, 1 / 10-1 / 5 of the user deposit will be issued to the merchant as compensation for breach of contract.

[0020] Preferably, when the merchant pays the merchant deposit, he / she needs to pay an additional merchant supplementary deposit according to the merchant rating; the merchant supplementary deposit = merchant deposit - merchant deposit * merchant rating / 10; when the user pays the user deposit, he / she needs to pay an additional user supplementary deposit according to the user rating; the user supplementary deposit = user deposit - user deposit * user rating / 10;

[0021] When working, depending on the rating, both users and merchants need to pay additional user supplementary funds or merchant supplementary funds. The calculation method of the paid user supplementary funds or merchant supplementary funds can clearly show that the higher the rating of the user or merchant, the less user supplementary funds or merchant supplementary funds need to be paid. In this way, users or merchants will try their best to maintain a higher rating when possible, increasing the usage cost for low-rated users or merchants, so that merchants can be more meticulous and diligent in providing maintenance services, thereby improving the maintenance effect. At the same time, when merchants provide maintenance services, users and on-site maintenance personnel can have more harmonious contact and be able to put themselves in each other's shoes, thus avoiding conflicts between users and on-site maintenance personnel.

[0022] Preferably, the server side includes a return visit module; the return visit module randomly selects the repair services that have been completed by the merchant in the system, and then the system administrator actively contacts the user to investigate the user's evaluation of the repair service provided by the merchant; within one month after the merchant performs the repair, if the user is not satisfied with the merchant's repair result, the user actively gives feedback to the merchant through the return visit module and asks the merchant to reprocess the problem; if the merchant approves the user's request, the merchant reprocesses the user's problem; if the merchant does not approve the user's request, the system administrator intervenes and performs a follow-up based on the monitoring video and the current status of the problem The system administrator determines that the merchant's repair result is good, and the merchant does not need to re-repair; the system administrator determines that the merchant's repair result has defects, and the merchant re-repairs; the system administrator determines that the merchant needs to re-repair, and the merchant refuses to accept it, then the return visit module sends an instruction to the credit protection module; after receiving the instruction, the credit protection module pays half of the merchant supplementary funds paid by the merchant to the user as compensation; within one month after the completion of the repair, if the user and the merchant do not raise any objection to the repair result, the credit protection module returns the merchant supplementary funds and the user supplementary funds;

[0023] During operation, system administrators actively contact users through the follow-up module to investigate users' ratings of the repair services provided by merchants, to ensure that users' ratings of merchants are true and credible. At the same time, through follow-up visits to users or users' active feedback and contact, it can ensure that users have room to re-evaluate and criticize the repair results within one month after the repair is completed, to avoid some merchants using inferior materials for repairs, deceiving users in a short period of time, causing users to give wrong ratings, affecting users' perception of the service system, and at the same time, to avoid merchants inducing users to give high ratings after deceiving users, affecting the credibility and authenticity of the ratings. At the same time, through the role of the follow-up module and the merchant's supplementary funds, it can ensure that when users find that the repair effect provided by the merchant is not good, they can ask the merchant to re-repair, and the merchant can accept the user's request, to prevent users from complaining to the merchant when the repair effect is not good and asking for re-repair. When the merchant directly ignores the user's request, it seriously affects the user's perception of the service platform and the user's experience.

[0024] The beneficial effects of the present invention are as follows:

[0025] 1. The computer information network engineering service system described in the present invention, by setting a server side, a user side, a merchant side, a classification module, a matching module and a storage module, enables users to log in to the server side through the user side when facing problems. After that, after briefly describing the problems faced, merchants with high ratings are selected from the merchants given by the matching module for processing, so that the maintenance effect after maintenance meets the user's requirements, thereby avoiding the situation where the maintenance quality of merchants providing maintenance services contacted by users themselves cannot be guaranteed and the maintenance costs are high, which affects the speed of solving the problems faced by users and the final maintenance results, thereby affecting the normal life of users.

[0026] 2. The computer information network engineering service system described in the present invention, by setting up a grading module and a reputation protection module, after the user and the merchant sign an electronic contract, the user and the merchant need to pay a deposit and a supplementary fund. The deposit and supplementary fund paid by both parties constrain the merchant and the user to a certain extent, so that after the merchant repairs the problem faced by the user, the repair effect is good, and the user can communicate with the maintenance personnel in a calm manner during the maintenance process, and the user will not maliciously find fault and affect the normal work of the maintenance personnel, thereby safeguarding the legitimate rights and interests of both merchants and users in a two-way manner. BRIEF DESCRIPTION OF THE DRAWINGS

[0027] The present invention will be further described below in conjunction with the accompanying drawings.

[0028] Figure 1 It is the front view of the present invention. DETAILED DESCRIPTION

[0029] In order to make the technical means, creative features, objectives and effects achieved by the present invention easy to understand, the present invention is further explained below in conjunction with specific implementation methods.

[0030] like Figure 1 As shown, the computer information network engineering service system of the present invention includes a server end, a user end and a merchant end; the server end runs in a cloud server; the user end runs in a computer or a mobile phone; the merchant end runs in a computer or a mobile phone;

[0031] The server side includes a classification module, a matching module and a storage module; the merchant logs in to the server side through the merchant side and saves the service category and contact information provided by itself in the storage module; the user logs in to the server side through the user side and inputs the problem to be repaired into the classification module; the classification module analyzes the problem input by the user, determines the category to which the problem belongs, and then sends the category of the problem to the matching module; the matching module finds a merchant of the same category as the problem from the service categories of the merchants saved in the storage module, and sends the contact information of the merchant to the user side;

[0032] After receiving the merchant's contact information through the user terminal, the user contacts the merchant, and after negotiating and confirming that the merchant needs to provide services, the two parties sign an electronic contract and save the electronic contract in the storage module; after signing the electronic contract with the user, the merchant provides maintenance services to the user at home, and after the service is completed, the user pays the maintenance fee;

[0033] When working, after the merchant logs in to the server through the merchant terminal, the service category and contact information that can be provided by the merchant is saved in the storage module. Later, when a problem occurs in the user's home and needs to be repaired, the user logs in to the server through the user terminal. Later, the user inputs the problem into the classification module, which automatically classifies it and determines the category to which the user's problem belongs, thereby avoiding user errors in identification, resulting in the subsequent matching merchants being unable to provide corresponding services, wasting the time of users and merchants. At the same time, the classification module sends the category to which the problem belongs to the matching module, which queries and matches the merchant information saved in the storage module, thereby screening out merchants that can repair the problem faced by the user. Later, the matching module The merchant's contact information is sent to the user in the electronic block. After the user contacts the merchant and negotiates to confirm, the merchant and the user first sign an electronic contract to predetermine the cost, construction period and maintenance effect. After that, the merchant provides maintenance services to the user at home until the maintenance effect reaches the scope agreed upon in the electronic contract. The service provided by the merchant is completed and the user pays the merchant the maintenance fee. At the same time, during use, the user can quickly contact the merchant who can provide maintenance services through the service system, and ensure that the maintenance quality of the merchant providing maintenance services is guaranteed and the maintenance costs are reasonable, so as to avoid the situation where the maintenance quality of the merchants providing maintenance services contacted by the user on their own cannot be guaranteed and the maintenance costs are high, which affects the speed of problem solving and the final maintenance results faced by the user, thereby affecting the normal life of the user.

[0034] As an implementation mode of the present invention, the server side includes a monitoring module; in the process of providing maintenance services, the merchant calls the monitoring module through the merchant side to record the entire maintenance process, obtains a monitoring video, and saves it to the storage module; during operation, the monitoring module calls the camera and microphone of the equipment installed on the merchant side to shoot the maintenance process;

[0035] During work, the maintenance personnel dispatched by the merchant will film the maintenance process through the supervision module, and then save the filmed video to the storage module on the server side, so as to ensure that the entire maintenance process has evidence. This will prevent the merchant from making a reasonable and well-founded rebuttal when the user has objections to the maintenance results after the maintenance is completed, causing the system administrator to make a judgment unfavorable to the merchant on the premise of favoring the user, causing economic and reputation losses to the merchant.

[0036] As an implementation mode of the present invention, the server side includes a grading module; after the merchant provides maintenance services, the user rates the merchant's services, and there are ten levels of ratings, among which level one is the lowest; when the merchant does not agree with the rating given by the user, the merchant raises an objection, and after the system administrator intervenes, it is determined whether the rating given by the user is reasonable based on the supervision video; if the rating given by the user is reasonable, the user's rating of the merchant is valid; if the rating given by the user is unreasonable, the user's rating of the merchant is invalid;

[0037] The lower the rating of the merchant, the lower the ranking order when the matching module provides the merchant's contact information to the user during the matching process;

[0038] After providing maintenance services to users, the merchant will rate the users, and there are ten levels of rating, among which level one is the lowest; if the user maliciously finds faults and makes unreasonable demands during the merchant's maintenance process, the merchant will rate the user low; if the user does not agree with the rating given by the merchant, the user will request the system administrator to intervene and judge whether the rating given by the merchant is reasonable based on the supervision video; if the rating given by the merchant is reasonable, the merchant's rating of the user is valid; if the rating given by the merchant is unreasonable, the merchant's rating of the user is invalid;

[0039] The lower the user rating, the lower the priority of the merchant in providing maintenance services to the user;

[0040] During operation, after the merchant completes the repair, the user rates the service provided by the merchant, providing a way for subsequent users to understand the merchant, ensuring that the user can better understand the merchant when choosing the merchant, and ensuring that the merchant has a good reputation. At the same time, merchants with higher ratings can make the merchants be recommended to users by the matching module earlier under the same conditions, thereby increasing the possibility of determining the service between the merchant and the user. At the same time, when the user's rating is low, when the user faces the problem again and needs to wait for the merchant to repair, the merchant will have a lower priority in providing services to the user, increasing the user's waiting time. At the same time, through two-way constraints on users and merchants, it can effectively ensure that users and merchants give more objective evaluations when rating, reduce the influence of personal emotional factors in the rating process, and thus improve the credibility and value of the rating.

[0041] As an implementation mode of the present invention, the server side includes a reputation protection module; after the user completes the negotiation with the merchant, the merchant provides an estimated fee amount; the user pays a user deposit in the reputation protection module according to the estimated fee amount provided by the merchant; after providing the estimated fee amount, the merchant pays a merchant deposit in the reputation protection module;

[0042] After the merchant completes the repair of the problem in the user's home, the merchant and the user jointly conduct an acceptance inspection; after both the merchant and the user have passed the acceptance inspection, the user's deposit is issued to the merchant as the actual repair fee, and the user's deposit is used to pay the merchant's actual repair fee in accordance with the principle of more refund and less supplement; after both the merchant and the user have passed the acceptance inspection, the merchant's deposit is returned to the merchant;

[0043] If the user is dissatisfied with the acceptance and believes that the repair is insufficient, and the merchant agrees with the deficiencies pointed out by the user, the merchant will re-perform the repair until the user is satisfied with the acceptance; if the user is dissatisfied with the acceptance and believes that the repair is insufficient, and the merchant disagrees with the deficiencies pointed out by the user, the system administrator will intervene and determine whether the deficiencies exist based on the surveillance video; if the deficiencies do exist, the merchant will be required to re-perform the repair; if the deficiencies do not exist, the user will be required to pay the merchant with the user deposit as the actual repair fee;

[0044] When working, merchants need to pay a merchant deposit after signing an electronic contract, and users need to pay a user deposit after signing an electronic contract. The merchant deposit paid is used to ensure that the merchant will do its best during the maintenance process. At the same time, through the merchant deposit paid by the merchant, if the merchant maliciously breaches the contract after the merchant and the user sign the electronic contract, 1 / 3-1 / 2 of the merchant deposit will be issued to the user as compensation. At the same time, during the maintenance process, after the merchant completes the maintenance, the user deposit paid by the user will be paid to the merchant as maintenance fees, thereby avoiding some users maliciously defaulting on maintenance fees after the merchant provides maintenance services, affecting the normal business activities of the merchant. At the same time, after the user and the merchant sign an electronic contract, if the user maliciously breaches the contract, 1 / 10-1 / 5 of the user deposit will be issued to the merchant as compensation for breach of contract.

[0045] As an implementation mode of the present invention, when the merchant pays the merchant deposit, he needs to pay an additional merchant supplementary deposit according to the merchant's rating; the merchant supplementary deposit = merchant deposit - merchant deposit * merchant rating / 10; when the user pays the user deposit, he needs to pay an additional user supplementary deposit according to the user's rating; the user supplementary deposit = user deposit - user deposit * user rating / 10;

[0046] When working, depending on the rating, both users and merchants need to pay additional user supplementary funds or merchant supplementary funds. The calculation method of the paid user supplementary funds or merchant supplementary funds can clearly show that the higher the rating of the user or merchant, the less user supplementary funds or merchant supplementary funds need to be paid. In this way, users or merchants will try their best to maintain a higher rating when possible, increasing the usage cost for low-rated users or merchants, so that merchants can be more meticulous and diligent in providing maintenance services, thereby improving the maintenance effect. At the same time, when merchants provide maintenance services, users and on-site maintenance personnel can have more harmonious contact and be able to put themselves in each other's shoes, thus avoiding conflicts between users and on-site maintenance personnel.

[0047] As an implementation mode of the present invention, the server side includes a return visit module; the return visit module randomly selects the repair services that have been completed by the merchant in the system, and then the system administrator actively contacts the user to investigate the user's evaluation of the repair service provided by the merchant; within one month after the merchant performs the repair, if the user is not satisfied with the merchant's repair result, the user actively gives feedback to the merchant through the return visit module and asks the merchant to reprocess the problem; if the merchant approves the user's request, the merchant reprocesses the user's problem; if the merchant does not approve the user's request, the system administrator intervenes and, based on the supervision video and the actual situation of the problem, The system administrator determines that the merchant's repair result is good, and the merchant does not need to perform repairs again; the system administrator determines that the merchant's repair result has defects, and the merchant performs repairs again; the system administrator determines that the merchant needs to perform repairs again, and the merchant refuses to accept the repairs, the return visit module sends an instruction to the credit protection module; after receiving the instruction, the credit protection module pays half of the merchant supplementary funds paid by the merchant to the user as compensation; within one month after the completion of the repair, if the user and the merchant do not raise any objection to the repair result, the credit protection module returns the merchant supplementary funds and the user supplementary funds;

[0048] During operation, system administrators actively contact users through the follow-up module to investigate users' ratings of the repair services provided by merchants, to ensure that users' ratings of merchants are true and credible. At the same time, through follow-up visits to users or users' active feedback and contact, it can ensure that users have room to re-evaluate and criticize the repair results within one month after the repair is completed, to avoid some merchants using inferior materials for repairs, deceiving users in a short period of time, causing users to give wrong ratings, affecting users' perception of the service system, and at the same time, to avoid merchants inducing users to give high ratings after deceiving users, affecting the credibility and authenticity of the ratings. At the same time, through the role of the follow-up module and the merchant's supplementary funds, it can ensure that when users find that the repair effect provided by the merchant is not good, they can ask the merchant to re-repair, and the merchant can accept the user's request, to prevent users from complaining to the merchant when the repair effect is not good and asking for re-repair. When the merchant directly ignores the user's request, it seriously affects the user's perception of the service platform and the user's experience.

[0049] The specific workflow is as follows:

[0050] When working, after the merchant logs in to the server through the merchant terminal, the service category and contact information that can be provided by the merchant are saved in the storage module. Later, when a problem occurs in the user's home and needs to be repaired, the user logs in to the server through the user terminal. After that, the user inputs the problem into the classification module, and the classification module automatically classifies it and determines the category to which the problem faced by the user belongs. At the same time, the classification module sends the category to which the problem belongs to the matching module, and the matching module searches and matches the merchant information saved in the storage module, thereby screening out the merchant that can repair the problem faced by the user. After that, the matching module sends the contact information of the merchant to the user, and the user and the merchant communicate. After contact and negotiation, the merchant and the user first sign an electronic contract to predetermine the cost, construction period and maintenance effect. After that, the merchant provides maintenance services to the user at home. When the maintenance effect reaches the scope agreed in the electronic contract, the service provided by the merchant is completed and the user pays the merchant for the maintenance fee. The maintenance personnel dispatched by the merchant use the supervision module to film the maintenance process during the maintenance process, and then save the filmed video to the storage module on the server side. After the merchant completes the maintenance, the user rates the service provided by the merchant. At the same time, the merchant with a higher rating will be recommended to the user by the matching module under the same conditions. At the same time, when the user's rating is low, when the user faces the problem again If the user needs to wait for the merchant to repair the problem, the merchant has a lower priority in providing services to the user; after the merchant and the user sign an electronic contract, if the merchant maliciously breaches the contract, 1 / 3-1 / 2 of the merchant's deposit will be issued to the user as compensation. At the same time, after the merchant completes the repair, the user's deposit paid by the user will be paid to the merchant as repair fees. At the same time, after the user and the merchant sign an electronic contract, if the user maliciously breaches the contract, 1 / 10-1 / 5 of the user's deposit will be issued to the merchant as compensation for breach of contract; depending on the rating, both the user and the merchant need to pay additional user supplementary funds or merchant supplementary funds. The calculation method of the paid user supplementary funds or merchant supplementary funds can clearly know the user's The higher the rating of a user or merchant, the less user supplementary money or merchant supplementary money needs to be paid; system administrators actively contact users through the follow-up module to investigate users' ratings of the repair services provided by merchants. At the same time, through follow-up visits to users or users' active feedback and contact, it can ensure that users have room to re-evaluate and criticize the repair results within one month after the repair is completed, thereby preventing some merchants from using inferior materials for repairs, deceiving users in a short period of time, and causing users to give incorrect ratings. At the same time, through the role of the follow-up module and the merchant supplementary money, when users find that the repair effect provided by the merchant is not good, they can ask the merchant to re-perform repairs, and the merchant can accept the user's request.

[0051] The above shows and describes the basic principles, main features and advantages of the present invention. It should be understood by those skilled in the art that the present invention is not limited to the above embodiments. The above embodiments and descriptions are only for explaining the principles of the present invention. Without departing from the spirit and scope of the present invention, the present invention may have various changes and improvements, which fall within the scope of the present invention. The scope of protection of the present invention is defined by the attached claims and their equivalents.

Claims

1. A computer information network engineering service system, characterized in that: It includes a server side, a user side and a merchant side; the server side runs in a cloud server; the user side runs in a computer or a mobile phone; the merchant side runs in a computer or a mobile phone; The server side includes a classification module, a matching module and a storage module; the merchant logs in to the server side through the merchant side and saves the service category and contact information provided by itself in the storage module; the user logs in to the server side through the user side and inputs the problem to be repaired into the classification module; the classification module analyzes the problem input by the user, determines the category to which the problem belongs, and then sends the category of the problem to the matching module; The matching module finds a merchant of the same category as the question from the service categories of the merchants stored in the storage module, and sends the contact information of the merchant to the user terminal; After receiving the merchant's contact information through the user terminal, the user contacts the merchant, and after negotiating and confirming that the merchant needs to provide services, the two parties sign an electronic contract and save the electronic contract in the storage module; after signing the electronic contract with the user, the merchant provides maintenance services to the user at home, and after the service is completed, the user pays the maintenance fee; The server side includes a monitoring module; in the process of providing maintenance services, the merchant calls the monitoring module through the merchant side to record the entire maintenance process, obtain the monitoring video, and save it in the storage module; During operation, the monitoring module calls the camera and microphone of the equipment installed on the merchant side to film the maintenance process; The server side includes a grading module; after the merchant provides maintenance services, the user rates the merchant's services, and there are ten levels of ratings, among which level one is the lowest; when the merchant does not agree with the rating given by the user, the merchant raises an objection, and after the system administrator intervenes, it is determined whether the rating given by the user is reasonable based on the supervision video; if the rating given by the user is reasonable, the user's rating of the merchant is valid; if the rating given by the user is unreasonable, the user's rating of the merchant is invalid; The lower the rating of the merchant, the lower the ranking order when the matching module provides the merchant's contact information to the user during the matching process; After providing maintenance services to users, the merchant will rate the users, and there are ten levels of rating, among which level one is the lowest; if the user maliciously finds faults and makes unreasonable demands during the merchant's maintenance process, the merchant will rate the user low; if the user does not agree with the rating given by the merchant, the user will request the system administrator to intervene and judge whether the rating given by the merchant is reasonable based on the supervision video; if the rating given by the merchant is reasonable, the merchant's rating of the user is valid; if the rating given by the merchant is unreasonable, the merchant's rating of the user is invalid; The lower the user rating, the lower the priority of the merchant in providing maintenance services to the user; The server side includes a reputation protection module; after the user completes the negotiation with the merchant, the merchant provides an estimated fee amount; the user pays a user deposit in the reputation protection module according to the estimated fee amount provided by the merchant; after providing the estimated fee amount, the merchant pays a merchant deposit in the reputation protection module; After the merchant completes the repair of the problem in the user's home, the merchant and the user jointly conduct an acceptance inspection; after both the merchant and the user have passed the acceptance inspection, the user's deposit is issued to the merchant as the actual repair fee, and the user's deposit is used to pay the merchant's actual repair fee in accordance with the principle of more refund and less supplement; after both the merchant and the user have passed the acceptance inspection, the merchant's deposit is returned to the merchant; If the user is dissatisfied with the acceptance and believes that the repair is insufficient, and the merchant agrees with the deficiencies pointed out by the user, the merchant will re-perform the repair until the user is satisfied with the acceptance; if the user is dissatisfied with the acceptance and believes that the repair is insufficient, and the merchant disagrees with the deficiencies pointed out by the user, the system administrator will intervene and determine whether the deficiencies exist based on the surveillance video; if the deficiencies do exist, the merchant will be required to re-perform the repair; if the deficiencies do not exist, the user will be required to pay the merchant with the user deposit as the actual repair fee; When the merchant pays the merchant deposit, he / she needs to pay an additional merchant supplementary deposit according to the merchant rating; the merchant supplementary deposit = merchant deposit - merchant deposit * merchant rating / 10; when the user pays the user deposit, he / she needs to pay an additional user supplementary deposit according to the user rating; the user supplementary deposit = user deposit - user deposit * user rating / 10; The server side includes a return visit module; the return visit module randomly selects the repair services that have been completed by the merchant in the system, and then the system administrator actively contacts the user to investigate the user's evaluation of the repair service provided by the merchant; within one month after the merchant performs the repair, if the user is not satisfied with the merchant's repair result, the user actively gives feedback to the merchant through the return visit module and asks the merchant to reprocess the problem; if the merchant agrees with the user's request, the merchant will reprocess the user's problem; if the merchant disagrees with the user's request, the system administrator intervenes and makes a judgment based on the supervision video and the current status of the problem. if the system administrator determines that the merchant's repair result is good, the merchant does not need to re-perform repairs; if the system administrator determines that the merchant's repair result has defects, the merchant re-performs repairs; if the system administrator determines that the merchant needs to re-perform repairs and the merchant refuses to accept the repairs, the return visit module sends an instruction to the credit protection module; after receiving the instruction, the credit protection module pays half of the merchant supplementary funds paid by the merchant to the user as compensation; if the user and the merchant do not raise any objection to the repair result within one month after the repair is completed, the credit protection module will return the merchant supplementary funds and the user supplementary funds.

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