Method and device for evaluating quality of outsourcing service, computer device and storage medium

Abstract

The present disclosure relates to a quality evaluation method and device of outsourcing business, computer equipment and storage medium. The method comprises the following steps: obtaining the score of the quality evaluation index by acquiring the data of the quality evaluation index of the outsourcing business to be evaluated. The quality score of the outsourcing business to be evaluated is calculated according to the score of the quality evaluation index and the weight of the quality evaluation index. The quality level of the outsourcing business to be evaluated is calculated according to the quality score of the outsourcing business to be evaluated. The quality evaluation of the outsourcing business to be evaluated is carried out according to the quality level of the outsourcing business to be evaluated, and the quality evaluation result of the outsourcing business to be evaluated is obtained. The above method can make the evaluation of outsourcing business more accurate, and when the quality level of outsourcing business decreases, the business system can issue a warning prompt information for early warning.

Description

TECHNICAL FIELD

[0001] The present disclosure relates to the technical field of information technology outsourcing management, and particularly relates to a quality evaluation method and device of outsourcing business, computer equipment and storage medium. BACKGROUND

[0002] With the development of information technology outsourcing management technology, service outsourcing appears. In the quality evaluation method of traditional outsourcing business, the evaluation index of outsourcing business quality and the intervention of quality evaluation system are relatively large, which cannot guarantee the accuracy of the evaluation results, and the evaluation results cannot be compared. When the quality of outsourcing business decreases, the business system cannot provide early warning prompt. SUMMARY

[0003] Therefore, it is necessary to provide a quality evaluation method and device of outsourcing business, computer equipment and storage medium, which can accurately evaluate the quality of outsourcing business and provide early warning prompt information when the quality of outsourcing business decreases.

[0004] In a first aspect, the present disclosure provides a quality evaluation method of outsourcing business. The method comprises:

[0005] obtaining to-be-processed data of a to-be-evaluated outsourcing business, and calculating a score of a quality evaluation index of the to-be-evaluated outsourcing business according to the to-be-processed data;

[0006] calculating a quality score of the to-be-evaluated outsourcing business according to the score of the quality evaluation index and a weight of the quality evaluation index;

[0007] determining a quality level of the to-be-evaluated outsourcing business according to the quality score of the to-be-evaluated outsourcing business;

[0008] evaluating the quality of the to-be-evaluated outsourcing business according to the quality level of the to-be-evaluated outsourcing business, and obtaining a quality evaluation result.

[0009] In one of the embodiments, after obtaining the quality evaluation result, the method further comprises:

[0010] comparing the quality level of the to-be-evaluated outsourcing business with a current quality level of the to-be-evaluated outsourcing business;

[0011] if the quality level of the to-be-evaluated outsourcing business is lower than the current quality level of the to-be-evaluated outsourcing business, the current quality level of the to-be-evaluated outsourcing business is reduced to the quality level of the to-be-evaluated outsourcing business, and early warning prompt is performed.

[0012] In one of the embodiments, after obtaining the quality evaluation result, the method further comprises:

[0013] comparing the quality level of the outsourcing service to be evaluated with a current quality level of the outsourcing service to be evaluated;

[0014] if the quality level of the outsourcing service to be evaluated is higher than the current quality level of the outsourcing service to be evaluated, the current quality level of the outsourcing service to be evaluated is upgraded to the quality level of the outsourcing service to be evaluated.

[0015] In one embodiment, the score of the quality evaluation index of the outsourcing service to be evaluated calculated according to the data to be processed comprises:

[0016] the score of the quality evaluation index of the outsourcing service to be evaluated is calculated according to a first preset formula;

[0017] the score of the quality evaluation index of the outsourcing service to be evaluated calculated according to the score of the quality evaluation index and the weight of the quality evaluation index comprises:

[0018] the score of the quality evaluation index of the outsourcing service to be evaluated is calculated according to a second preset formula.

[0019] In one embodiment, the quality evaluation index comprises: a timeliness evaluation index, an efficiency evaluation index, a security event evaluation index, a personnel development evaluation index, a service quality evaluation index, a response evaluation index, a management operation evaluation index, a stability evaluation index, a yield penalty evaluation index, an available time exceeding evaluation index, a hardware capacity acquisition evaluation index, and a data loss evaluation index.

[0020] In one embodiment, the quality level of the outsourcing service to be evaluated determined according to the score of the quality evaluation index of the outsourcing service to be evaluated comprises:

[0021] the quality level of the outsourcing service to be evaluated is determined according to a quality level matrix.

[0022] In a second aspect, the disclosure also provides a quality evaluation device for outsourcing services. The device comprises:

[0023] a data acquisition module configured to acquire data to be processed of an outsourcing service to be evaluated, and calculate a score of a quality evaluation index of the outsourcing service to be evaluated according to the data to be processed;

[0024] a quality score determination module configured to calculate a score of the quality evaluation index of the outsourcing service to be evaluated according to the score of the quality evaluation index and the weight of the quality evaluation index;

[0025] a quality level determination module configured to determine a quality level of the outsourcing service to be evaluated according to the score of the quality evaluation index of the outsourcing service to be evaluated;

[0026] The quality evaluation module is configured to evaluate the quality of the outsourcing service to be evaluated according to the quality level of the outsourcing service to be evaluated, and obtain a quality evaluation result.

[0027] In a third aspect, the present disclosure provides a computer device. The computer device includes a memory and a processor. The memory stores a computer program. The processor implements the method according to any one of the embodiments of the present disclosure when executing the computer program.

[0028] In a fourth aspect, the present disclosure provides a computer-readable storage medium. The computer-readable storage medium stores a computer program. The computer program is executed by a processor to implement the method according to any one of the embodiments of the present disclosure.

[0029] In a fifth aspect, the present disclosure provides a computer program product. The computer program product includes a computer program. The computer program is executed by a processor to implement the method according to any one of the embodiments of the present disclosure.

[0030] The outsourcing service quality evaluation method, device, computer device, storage medium and computer program product can obtain the to-be-processed data of the outsourcing service to be evaluated, calculate the score of the quality evaluation index of the outsourcing service to be evaluated, calculate the quality score of the outsourcing service to be evaluated according to the score of the quality evaluation index and the weight of the quality evaluation index, determine the quality level of the outsourcing service to be evaluated according to the quality score of the outsourcing service to be evaluated, evaluate the quality of the outsourcing service to be evaluated according to the quality level, and obtain the quality evaluation result. The evaluation result of the outsourcing service is more accurate, and when the quality of the outsourcing service decreases, the business system can send a warning prompt information to perform a warning prompt. BRIEF DESCRIPTION OF DRAWINGS

[0031] In order to more clearly illustrate the technical solutions in the embodiments of the present disclosure or the prior art, the drawings needed in the embodiments or prior art description will be briefly introduced. Obviously, the drawings in the following description are only some embodiments described in the present disclosure, and those skilled in the art can also obtain other drawings according to these drawings without creative labor.

[0032] Figure 1 A flowchart of the outsourcing service quality evaluation method in one embodiment.

[0033] Figure 2 A flowchart of the outsourcing service quality evaluation method in one embodiment.

[0034] Figure 3 A flowchart of the outsourcing service quality evaluation method in one embodiment.

[0035] Figure 4 A flowchart of a quality evaluation method of outsourced services in an embodiment.

[0036] Figure 5 A flowchart of a quality evaluation method of outsourced services in an embodiment.

[0037] Figure 6 A flowchart of a quality evaluation method of outsourced services in an embodiment.

[0038] Figure 7 A block diagram of a quality evaluation device of outsourced services in an embodiment.

[0039] Figure 8 An internal structure diagram of a computer device in an embodiment. DETAILED DESCRIPTION

[0040] In order to make the objectives, technical solutions and advantages of the present disclosure clearer, further detailed description will be made to the present disclosure in combination with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present disclosure and not used to limit the present disclosure.

[0041] In an embodiment, as shown in Figure 1 , a quality evaluation method of outsourced services is provided, and the present embodiment takes the method applied to a terminal as an example for illustration. It should be understood that the method can also be applied to a server, and can also be applied to a system including a terminal and a server, and is realized through the interaction of the terminal and the server. In some embodiments provided by the present disclosure, the method can include steps S102 to S108:

[0042] S102, obtaining to-be-processed data of a to-be-evaluated outsourced service, and calculating a score of a quality evaluation index of the to-be-evaluated outsourced service according to the to-be-processed data.

[0043] The outsourcing business can include functions and services of enterprises dynamically configuring themselves and other enterprises, and using resources outside the enterprises to serve production and operation inside the enterprises. In some embodiments, the outsourcing business can include collection outsourcing business, card manufacturing outsourcing business, bill printing outsourcing business, research and development outsourcing business, machine room outsourcing business, data processing outsourcing business, public cloud outsourcing business, etc. The quality evaluation indicators can include timeliness evaluation indicators, efficiency evaluation indicators, security event evaluation indicators, personnel development evaluation indicators, service quality evaluation indicators, response evaluation indicators, management operation evaluation indicators, stability evaluation indicators, yield penalty evaluation indicators, exceeding available time evaluation indicators, hardware capacity acquisition evaluation indicators, data loss evaluation indicators, etc. Among them, the timeliness evaluation indicators, the efficiency evaluation indicators, the security event evaluation indicators, the personnel development evaluation indicators, the response evaluation indicators, the management operation evaluation indicators, the yield penalty evaluation indicators, the exceeding available time evaluation indicators, the hardware capacity acquisition evaluation indicators, and the data loss evaluation indicators are objective evaluation indicators, while the service quality evaluation indicators need to be scored subjectively. When there is an exit or addition of an evaluation indicator, the meaning and calculation formula of the added evaluation indicator can be supplemented, and the added evaluation indicator can be added to the quality level matrix. The to-be-processed data can include related data of the quality evaluation indicators of the to-be-evaluated outsourcing business.

[0044] The collection outsourcing business can include quality evaluation indicators such as efficiency evaluation indicators, security event evaluation indicators, personnel development evaluation indicators, service quality evaluation indicators, and response evaluation indicators. The card manufacturing outsourcing business can include quality evaluation indicators such as timeliness evaluation indicators, efficiency evaluation indicators, security event evaluation indicators, personnel development evaluation indicators, and service quality evaluation indicators. The bill printing outsourcing business can include quality evaluation indicators such as timeliness evaluation indicators, efficiency evaluation indicators, security event evaluation indicators, personnel development evaluation indicators, and service quality evaluation indicators. The research and development outsourcing business can include quality evaluation indicators such as timeliness evaluation indicators, efficiency evaluation indicators, security event evaluation indicators, personnel development evaluation indicators, and service quality evaluation indicators. The machine room outsourcing business can include quality evaluation indicators such as personnel development evaluation indicators, service quality evaluation indicators, response evaluation indicators, management operation evaluation indicators, and stability evaluation indicators. The data processing outsourcing business can include quality evaluation indicators such as timeliness evaluation indicators, efficiency evaluation indicators, personnel development evaluation indicators, service quality evaluation indicators, and yield penalty evaluation indicators. The public cloud outsourcing business can include quality evaluation indicators such as security event evaluation indicators, personnel development evaluation indicators, service quality evaluation indicators, exceeding available time evaluation indicators, hardware capacity acquisition evaluation indicators, and data loss evaluation indicators.

[0045] Specifically, the relevant data of the quality evaluation index of the outsourcing service to be evaluated can be acquired to obtain the score of the quality evaluation index of the outsourcing service to be evaluated. The outsourcing service to be evaluated can include all or any one or more of the following: collection outsourcing service, card making outsourcing service, bill printing outsourcing service, R&D outsourcing service, machine room outsourcing service, data processing outsourcing service, and public cloud outsourcing service. The quality evaluation index can include all or any one or more of the following: timeliness evaluation index, efficiency evaluation index, security event evaluation index, personnel development evaluation index, service quality evaluation index, response evaluation index, management operation evaluation index, stability evaluation index, yield deduction evaluation index, exceeding available time evaluation index, hardware capacity acquisition evaluation index, and data loss evaluation index.

[0046] S104, according to the score of the quality evaluation index and the weight of the quality evaluation index, the quality score of the outsourcing service to be evaluated is calculated.

[0047] The weight can include the importance of a factor or index relative to a certain thing, which is different from the general proportion, and is not only the percentage of a factor or index, but also emphasizes the relative importance of the factor or index, and tends to contribute or importance.

[0048] Specifically, the quality score of the outsourcing service to be evaluated can be calculated according to the score of the quality evaluation index and the weight of the quality evaluation index in the total quality evaluation index of the outsourcing service to be evaluated.

[0049] S106, according to the quality score of the outsourcing service to be evaluated, the quality level of the outsourcing service to be evaluated is determined.

[0050] The quality level can generally represent the pre-divided quality level to which the outsourcing service to be evaluated belongs. For example, the quality of the outsourcing service to be evaluated can be divided into three levels, i.e., primary level, intermediate level, and high level.

[0051] Specifically, according to the quality score of the outsourcing service to be evaluated, the quality level of the outsourcing service to be evaluated can be determined to be primary level, intermediate level, or high level.

[0052] S108, according to the quality level of the outsourcing service to be evaluated, the quality of the outsourcing service to be evaluated is evaluated to obtain a quality evaluation result.

[0053] Specifically, according to the quality level of the outsourcing service to be evaluated, the quality of the outsourcing service to be evaluated can be evaluated to obtain the quality level of the outsourcing service to be evaluated and the current quality level of the outsourcing service to be evaluated, and the quality evaluation result can be obtained by comparison and analysis.

[0054] In the quality evaluation method of the outsourcing service, data of a quality evaluation index of the outsourcing service to be evaluated is obtained, a score of the quality evaluation index is obtained according to the data of the quality evaluation index, a quality score of the outsourcing service to be evaluated is calculated according to the score of the quality evaluation index and a weight of the quality evaluation index, a quality level of the outsourcing service to be evaluated is calculated according to the quality score of the outsourcing service to be evaluated, the quality evaluation of the outsourcing service to be evaluated is performed according to the quality level of the outsourcing service to be evaluated, and a quality evaluation result of the outsourcing service to be evaluated is obtained. Through the quality evaluation method of the outsourcing service, the evaluation of the outsourcing service is more accurate, and when the quality level of the outsourcing service decreases, the business system can send a warning prompt information for warning prompt.

[0055] In one embodiment, as shown in FIG. 2, after obtaining the quality evaluation result, steps S202 and S204 are further included: Figure 2

[0056] S202, comparing the quality level of the outsourcing service to be evaluated with a current quality level of the outsourcing service to be evaluated.

[0057] Specifically, the quality level of the outsourcing service to be evaluated and the current quality level of the outsourcing service to be evaluated can be compared, for example, the quality level of the card manufacturing outsourcing service and the current quality level of the card manufacturing outsourcing service can be compared.

[0058] S204, if the quality level of the outsourcing service to be evaluated is lower than the current quality level of the outsourcing service to be evaluated, the current quality level of the outsourcing service to be evaluated is reduced to the quality level of the outsourcing service to be evaluated, and a warning prompt is performed.

[0059] The warning prompt can include reducing the current quality level of the outsourcing service to be evaluated to the quality level of the outsourcing service to be evaluated when the quality level of the outsourcing service to be evaluated is lower than the current quality level of the outsourcing service to be evaluated. In some embodiments, the warning prompt can further include sending an outsourcing service exit warning prompt by the business system when the quality score of the outsourcing service to be evaluated is less than or equal to 50 points.

[0060] Specifically, when the quality level of the outsourcing service to be evaluated is lower than the current quality level of the outsourcing service to be evaluated, the current quality level of the outsourcing service to be evaluated is reduced to the quality level of the outsourcing service to be evaluated, and a warning prompt is performed; and when the quality score of the outsourcing service to be evaluated is less than or equal to 50 points, an outsourcing service exit warning prompt is performed.

[0061] In this embodiment, when the quality level of the outsourcing service to be evaluated is lower than the current quality level, a warning prompt is performed, which can make the evaluation of the outsourcing service more accurate, and when the quality level of the outsourcing decreases, the business system can send a warning prompt information for warning prompt.​

[0062] In one embodiment, as shown in FIG. 3, after obtaining the quality evaluation result, the method further comprises steps S302 and S304: Figure 3

[0063] S302, comparing the quality level of the to-be-evaluated outsourcing service with the current quality level of the to-be-evaluated outsourcing service.

[0064] Specifically, the quality level of the to-be-evaluated outsourcing service can be compared with the current quality level of the to-be-evaluated outsourcing service, for example, the quality level of the public cloud outsourcing service can be compared with the current quality level of the public cloud outsourcing service.

[0065] S304, if the quality level of the to-be-evaluated outsourcing service is higher than the current quality level of the to-be-evaluated outsourcing service, the current quality level of the to-be-evaluated outsourcing service is upgraded to the quality level of the to-be-evaluated outsourcing service.

[0066] Specifically, when the quality level of the to-be-evaluated outsourcing service is higher than the current quality level of the to-be-evaluated outsourcing service, the quality level of the to-be-evaluated outsourcing service can be taken as the quality level of the outsourcing service. In some embodiments, if the quality level of the to-be-evaluated outsourcing service is three levels and the current quality level of the to-be-evaluated outsourcing service is two levels, the quality level of the to-be-evaluated outsourcing service is upgraded from two levels to three levels. In some embodiments, the level of the outsourcing service can be adjusted according to the current quality level of the to-be-evaluated outsourcing service and the quality level of the to-be-evaluated outsourcing service. The “level exit-lift matrix” can be used. When the quality score of the to-be-evaluated outsourcing service is less than or equal to 50 points, the service system sends a warning prompt message to the to-be-evaluated outsourcing service. The “level exit-lift matrix” can be as shown in Table 1. The left arrow in Table 1 can include that the quality level of the to-be-evaluated outsourcing service is lower than the current quality level of the to-be-evaluated outsourcing service, and the current quality level of the to-be-evaluated outsourcing service is downgraded to the quality level of the to-be-evaluated outsourcing service. The right arrow in Table 1 can include that the quality level of the to-be-evaluated outsourcing service is higher than the current quality level of the to-be-evaluated outsourcing service, and the current quality level of the to-be-evaluated outsourcing service is upgraded to the quality level of the to-be-evaluated outsourcing service.

[0067] Table 1: Level exit-lift matrix table

[0068]

[0069] In this embodiment, by upgrading the current quality level of the to-be-evaluated outsourcing service when the quality level of the to-be-evaluated outsourcing service is higher than the current quality level of the to-be-evaluated outsourcing service, the evaluation of the outsourcing service can be more accurate.

[0070] In one embodiment, as shown in FIG. 3, after obtaining the quality evaluation result, the method further comprises steps S302 and S304: Figure 4 ​As shown, the step S102 of calculating the score of the quality evaluation index of the outsourcing service to be evaluated according to the data to be processed includes steps S402 and S404:

[0071] S402, calculating the score of the quality evaluation index of the outsourcing service to be evaluated according to a first preset formula.

[0072] The first preset formula can include a formula pre-established for calculating the score of the quality evaluation index of the outsourcing service to be evaluated.

[0073] Specifically, the score of the quality evaluation index of the outsourcing service to be evaluated can be calculated according to the first preset formula pre-established. In some embodiments, the first preset formula F(X) can be as shown in Table 2, and the first preset formula F(X) can include F(X1), F(X2), F(X3), F(X4), F(X5), F(X6), F(X7), F(X8), F(X9), F(X 10 ), F(X 11 ), and F(X 12 ).

[0074] Table 2: Evaluation index calculation formula

[0075]

[0076]

[0077]

[0078]

[0079] The step S104 of calculating the quality score of the outsourcing service to be evaluated according to the score of the quality evaluation index and the weight of the quality evaluation index includes step S404:

[0080] S404, calculating the quality score of the outsourcing service to be evaluated according to a second preset formula.

[0081] The second preset formula can include a formula pre-established for calculating the quality score of the outsourcing service to be evaluated according to the weight of the quality evaluation index and the score of the quality evaluation index.

[0082] Specifically, the quality score of the outsourcing service to be evaluated can be calculated according to a second preset formula combined with a weight matrix of the quality evaluation indexes of the outsourcing service. In some embodiments, the weight matrix of the quality evaluation indexes of the collection outsourcing service can be as shown in Table 3. According to Table 3, the quality score of the outsourcing service to be evaluated can be obtained, and in some embodiments, the second preset formula m1 can be as follows: when the continuous service duration is 0-1 year: m1 =∑{efficiency evaluation index (X2) x 3 + safety event evaluation index (X3) x 2 + personnel development evaluation index (X4) x 1 + service quality evaluation index (X5) x 1 + response evaluation index (X6) x 3}.

[0083] Table 3 Weight matrix of quality evaluation indexes of collection outsourcing service

[0084]

[0085] In some embodiments, the weight matrix of the quality evaluation indexes of the card manufacturing outsourcing service can be as shown in Table 4. According to Table 4, the quality score of the outsourcing service to be evaluated can be obtained, and the second preset formula M2 can be as follows: M2 =∑{time efficiency evaluation index (X1) x 3 + efficiency evaluation index (X2) x 3 + safety event evaluation index (X3) x 2 + personnel development evaluation index (X4) x 1 + service quality evaluation index (X5) x 1}.

[0086] Table 4 Weight matrix of quality evaluation indexes of card manufacturing outsourcing service

[0087]

[0088] In some embodiments, the weight matrix of the quality evaluation indexes of the bill printing outsourcing service can be as shown in Table 5. According to Table 5, the quality score of the outsourcing service to be evaluated can be obtained, and in some embodiments, the second preset formula M3 can be as follows:

[0089] M3 =∑{time efficiency evaluation index (X1) x 2 + efficiency evaluation index (X2) x 3 + safety event evaluation index (X3) x 2 + personnel development evaluation index (X4) x 1 + service quality evaluation index (X5) x 1}.

[0090] Table 5 Weight matrix of quality evaluation indexes of bill printing outsourcing service

[0091]

[0092] In some embodiments, the weight matrix of the quality evaluation indexes of the R&D outsourcing service can be as shown in Table 6. According to Table 6, the quality score of the outsourcing service to be evaluated can be obtained, and in some embodiments, the second preset formula M4 can be as follows:

[0093] M4 = Σ{Timeliness assessment index (X1) × 3 + Efficiency assessment index (X2) × 3 + Security incident assessment index (X... X )×2+Personnel development evaluation index(X4)×1+Service quality evaluation index(X5)×1}.

[0094] Table 6. Weight Matrix of Quality Assessment Indicators for R&D Outsourcing Business

[0095]

[0096] In some implementations, the weight matrix of the quality assessment indicators for data center outsourcing services can be as shown in Table 7. Based on Table 7, the quality score of the outsourcing service to be evaluated can be obtained. In some implementations, the second preset formula M5 can be as follows:

[0097] M5 = Σ{Personnel Development Evaluation Indicator (X4) × 1 + Service Quality Evaluation Indicator (X5) × 1 + Response Evaluation Indicator (X6) × 2 + Management and Operation Evaluation Indicator (X7) × 3 + Stability Evaluation Indicator (X8) × 3}.

[0098] Table 7. Weight Matrix of Quality Assessment Indicators for Data Center Outsourcing Services

[0099]

[0100] In some implementations, the weight matrix of the quality assessment indicators for data processing outsourcing services can be as shown in Table 8. Based on Table 8, the quality score of the outsourcing service to be evaluated can be obtained. In some implementations, the second preset formula M6 can be as follows:

[0101] M6 = Σ{Timeliness assessment index (X1) × 2 + Efficiency assessment index (X2) × 3 + Personnel development assessment index (X4) × 1 + Service quality assessment index (X5) × 1 + Output penalty assessment index (X) 10 )×3}.

[0102] Table 8. Weight Matrix of Quality Assessment Indicators for Data Processing Outsourcing Services

[0103]

[0104] In some implementations, the weight matrix of the quality assessment indicators for public cloud outsourcing services can be as shown in Table 9. Based on Table 9, the quality score of the outsourcing service to be evaluated can be obtained. In some implementations, the second preset formula M7 can be as follows:

[0105] M7 = Σ{Security Incident Assessment Indicator (X3) × 1 + Personnel Development Assessment Indicator (X4) × 1 + Service Quality Assessment Indicator (X5) × 1 + Exceeded Availability Assessment Indicator (X... 10) x 2 + hardware capacity obtaining evaluation index (X 11 ) x 2 + data loss evaluation index (X 12 ) x 2}.

[0106] Table 9 weight matrix of quality evaluation index of public cloud outsourcing service

[0107]

[0108] In the embodiment, by calculating the quality score of the to-be-evaluated outsourcing service combined with the weight of the quality evaluation index, the result of the quality evaluation can be more accurate, and the business system can issue a warning prompt information for early warning when the quality of outsourcing decreases.

[0109] In one embodiment, the quality evaluation index can include timeliness evaluation index, efficiency evaluation index, security event evaluation index, personnel development evaluation index, service quality evaluation index, response evaluation index, management operation evaluation index, stability evaluation index, yield penalty evaluation index, exceeding available time evaluation index, hardware capacity obtaining evaluation index, and data loss evaluation index.

[0110] Specifically, all or any one or more of the quality evaluation index, timeliness evaluation index, efficiency evaluation index, security event evaluation index, personnel development evaluation index, service quality evaluation index, response evaluation index, management operation evaluation index, stability evaluation index, yield penalty evaluation index, exceeding available time evaluation index, hardware capacity obtaining evaluation index, and data loss evaluation index can be used to evaluate the quality of the to-be-evaluated outsourcing service.

[0111] In the embodiment, all or any one or more of the quality evaluation index can be used to evaluate the quality of the to-be-evaluated outsourcing service, so that the evaluation result is more accurate, and the business system can issue a warning prompt information for early warning when the quality of outsourcing decreases.

[0112] In one embodiment, as shown in Figure 5 S106, determining the quality level of the to-be-evaluated outsourcing service according to the quality score of the to-be-evaluated outsourcing service includes step S502:

[0113] S502, determining the quality level of the to-be-evaluated outsourcing service according to the quality level matrix.

[0114] The quality level matrix can include a matrix corresponding to the quality score of the to-be-evaluated outsourcing service, and the level of the to-be-evaluated outsourcing service can be obtained according to the quality score of the to-be-evaluated outsourcing service, which belongs to first level, second level or third level.

[0115] Specifically, the level of the outsourcing service to be evaluated can be obtained according to the quality score of the outsourcing service to be evaluated. In some embodiments, the quality level matrix can be as shown in Table 10:

[0116] Table 10 Quality level matrix

[0117]

[0118] In this embodiment, the level of the outsourcing service to be evaluated is obtained through the quality level matrix, which can make the evaluation result of the outsourcing service to be evaluated more accurate. When the quality of the outsourcing service to be evaluated decreases, the business system can issue a warning prompt information for early warning.

[0119] In one embodiment, as shown in Figure 6 a quality evaluation method of an outsourcing service is provided, which can include steps S602 to S616:

[0120] S602, calculating a score of a quality evaluation index of the outsourcing service to be evaluated according to a first preset formula.

[0121] S604, calculating a quality score of the outsourcing service to be evaluated according to a second preset formula.

[0122] S606, calculating the quality score of the outsourcing service to be evaluated according to the score of the quality evaluation index and the weight of the quality evaluation index.

[0123] S608, determining a quality level of the outsourcing service to be evaluated according to a quality level matrix.

[0124] S610, performing quality evaluation on the outsourcing service to be evaluated according to the quality level of the outsourcing service to be evaluated, and obtaining a quality evaluation result.

[0125] S612, comparing the quality level of the outsourcing service to be evaluated with a current quality level of the outsourcing service to be evaluated.

[0126] S614, if the quality level of the outsourcing service to be evaluated is lower than the current quality level of the outsourcing service to be evaluated, lowering the current quality level of the outsourcing service to be evaluated to the quality level of the outsourcing service to be evaluated, and performing a warning prompt.

[0127] S616, if the quality level of the outsourcing service to be evaluated is higher than the current quality level of the outsourcing service to be evaluated, raising the current quality level of the outsourcing service to be evaluated to the quality level of the outsourcing service to be evaluated.

[0128] It should be understood that, although the Figures 1-6The steps in the flowcharts are displayed in sequence according to the arrows, but the steps are not necessarily executed in the order indicated by the arrows. Unless otherwise specified herein, the steps are not strictly limited in sequence, and the steps can be executed in other orders. Moreover, the steps in the flowcharts are not necessarily executed in sequence, but can be executed in a round-robin or alternating manner with other steps or steps in other steps. Figures 1-6 At least part of the steps in the flowcharts can include multiple steps or multiple stages, which are not necessarily executed at the same time, but can be executed at different times, and the execution order of the steps or stages is not necessarily sequential, but can be executed in a round-robin or alternating manner with other steps or steps in other steps.

[0129] Based on the same inventive concept, the embodiments of the present disclosure also provide an outsourcing service quality evaluation device for implementing the outsourcing service quality evaluation method described above. The implementation scheme for solving the problem provided by the device is similar to the implementation scheme described in the above method, so the specific limitations in one or more outsourcing service quality evaluation device embodiments provided below can refer to the limitations of the outsourcing service quality evaluation method described above, and will not be repeated here.

[0130] In one embodiment, as shown in Figure 7 An outsourcing service quality evaluation device 700 is provided, comprising a data acquisition module 702, a quality score determination module 704, a quality level determination module 706, and a quality evaluation module 708, wherein:

[0131] The data acquisition module 702 is configured to acquire to-be-processed data of a to-be-evaluated outsourcing service, and calculate a score of a quality evaluation index of the to-be-evaluated outsourcing service according to the to-be-processed data.

[0132] The quality score determination module 704 is configured to calculate a quality score of the to-be-evaluated outsourcing service according to the score of the quality evaluation index and a weight of the quality evaluation index.

[0133] The quality level determination module 706 is configured to determine a quality level of the to-be-evaluated outsourcing service according to the quality score of the to-be-evaluated outsourcing service.

[0134] The quality evaluation module 708 is configured to perform quality evaluation on the to-be-evaluated outsourcing service according to the quality level of the to-be-evaluated outsourcing service, and obtain a quality evaluation result.

[0135] The modules in the outsourcing service quality evaluation device described above can be all or part of software, hardware, and combinations thereof. The modules described above can be embedded in or independent of the processor in the computer device in hardware form, or can be stored in the memory in the computer device in software form, so that the processor can call and execute the operations corresponding to the above modules.

[0136] In one embodiment, a computer device is provided, which may be a terminal, and its internal structure diagram may be as follows: Figure 8 As shown, the computer device includes a processor, memory, communication interface, display screen, and input devices connected via a system bus. The processor provides computing and control capabilities. The memory includes non-volatile storage media and internal memory. The non-volatile storage media stores the operating system and computer programs. The internal memory provides an environment for the operation of the operating system and computer programs stored in the non-volatile storage media. The communication interface is used for wired or wireless communication with external terminals; wireless communication can be achieved through Wi-Fi, mobile cellular networks, NFC (Near Field Communication), or other technologies. When executed by the processor, the computer program implements a quality assessment method for outsourced services. The display screen can be an LCD screen or an e-ink screen. The input devices can be a touch layer covering the display screen, buttons, a trackball, or a touchpad mounted on the computer device casing, or an external keyboard, touchpad, or mouse.

[0137] Those skilled in the art will understand that Figure 8 The structure shown is only a block diagram of a part of the structure related to the present disclosure and does not constitute a limitation on the computer device to which the present disclosure is applied. The specific computer device may include more or fewer components than shown in the figure, or combine certain components, or have different component arrangements.

[0138] In one embodiment, a computer device is provided, including a memory and a processor, wherein the memory stores a computer program, and the processor executes the computer program to implement the steps in the above-described method embodiments.

[0139] In one embodiment, a computer-readable storage medium is provided having a computer program stored thereon, which, when executed by a processor, implements the steps in the above method embodiments.

[0140] In one embodiment, a computer program product is provided, including a computer program that, when executed by a processor, implements the steps in the above method embodiments.

[0141] Those skilled in the art can understand that all or part of the processes in the above-mentioned embodiment methods can be completed by instructing the relevant hardware through a computer program. The computer program can be stored in a non-volatile computer readable storage medium, and when the computer program is executed, the processes of the above-mentioned embodiments of the methods can be included. Any reference to memory, database or other medium used in each embodiment provided by the present disclosure can include at least one of non-volatile and volatile memory. The non-volatile memory can include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical storage, high-density embedded non-volatile memory, resistive memory (ReRAM), magnetoresistive random access memory (MRAM), ferroelectric memory (FRAM), phase change memory (PCM), graphene memory, etc. The volatile memory can include random access memory (RAM) or external cache memory, etc. As an illustration but not limitation, the RAM can be in various forms, such as static random access memory (SRAM) or dynamic random access memory (DRAM), etc. The database involved in each embodiment provided by the present disclosure can include at least one of a relational database and a non-relational database. The non-relational database can include a distributed database based on a block chain, etc., without being limited thereto. The processor involved in each embodiment provided by the present disclosure can be a general-purpose processor, a central processing unit, a graphics processing unit, a digital signal processor, a programmable logic device, a data processing logic device based on quantum computing, etc., without being limited thereto.

[0142] Any combination of the technical features of the above embodiments can be made. In order to make the description simple, all possible combinations of the technical features in the above embodiments are not described, however, as long as the combination of the technical features does not exist, it should be considered as the scope of the present disclosure.

[0143] The above embodiments only express several implementation manners of the present disclosure, and the description is more specific and detailed, but it should not be understood as a limitation on the scope of the patent of the present disclosure. It should be noted that for those skilled in the art, without departing from the concept of the present disclosure, a number of modifications and improvements can be made, which are within the protection scope of the present disclosure. Therefore, the protection scope of the present disclosure should be subject to the appended claims.

Claims

1. A method for quality assessment of outsourced services, characterized in that, The method includes: Obtain the pending data of the outsourced business to be evaluated, and calculate the score of the quality evaluation indicators of the outsourced business to be evaluated based on the pending data; wherein, the quality evaluation indicators include timeliness evaluation indicators, efficiency evaluation indicators, security incident evaluation indicators, personnel development evaluation indicators, response evaluation indicators, management and operation evaluation indicators, output penalty evaluation indicators, exceeding available time evaluation indicators, hardware capacity acquisition evaluation indicators, and data loss evaluation indicators. The quality score of the outsourced business to be evaluated is calculated according to the second preset formula and the weight matrix of the quality assessment indicators. The second preset formula includes a pre-established formula for calculating the quality score of the outsourced business to be evaluated based on the weights and scores of the quality assessment indicators. The weight matrix includes the correlation between the length of continuous service and the weights of the quality assessment indicators. The quality level of the outsourced service to be evaluated is determined based on the quality score of the outsourced service to be evaluated. The quality of the outsourced services to be evaluated is assessed based on their quality level to obtain the quality assessment results. Compare the quality level of the outsourced service to be evaluated with the current quality level of the outsourced service to be evaluated; If the quality level of the outsourced service to be evaluated is lower than the current quality level of the outsourced service to be evaluated, then the current quality level of the outsourced service to be evaluated will be downgraded to the quality level of the outsourced service to be evaluated, and an early warning will be issued. If the quality score of the outsourced service to be evaluated is less than or equal to 50 points, an early warning will be issued to indicate the withdrawal of the outsourced service.

2. The method according to claim 1, characterized in that, After obtaining the quality assessment results, the method further includes: Compare the quality level of the outsourced service to be evaluated with the current quality level of the outsourced service to be evaluated; If the quality level of the outsourced service to be evaluated is higher than the current quality level of the outsourced service to be evaluated, then the current quality level of the outsourced service to be evaluated will be upgraded to the quality level of the outsourced service to be evaluated.

3. The method according to claim 1, characterized in that, The calculation of the quality assessment indicators for the outsourced business to be evaluated based on the data to be processed includes: The quality assessment index score of the outsourced business to be evaluated is calculated according to the first preset formula.

4. The method according to any one of claims 1 to 3, characterized in that, The quality assessment indicators also include: service quality assessment indicators and stability assessment indicators.

5. The method according to claim 1, characterized in that, The process of determining the quality level of the outsourced service to be evaluated based on its quality score includes: The quality level of the outsourced business to be evaluated is determined based on the quality level matrix.

6. A quality assessment device for outsourced services, characterized in that, The device includes: The data acquisition module is used to acquire the pending data of the outsourced business to be evaluated, and to calculate the score of the quality assessment indicators of the outsourced business to be evaluated based on the pending data; wherein, the quality assessment indicators include timeliness assessment indicators, efficiency assessment indicators, security incident assessment indicators, personnel development assessment indicators, response assessment indicators, management and operation assessment indicators, output penalty assessment indicators, exceeding available time assessment indicators, hardware capacity acquisition assessment indicators, and data loss assessment indicators. The device is used to calculate the quality score of the outsourced business to be evaluated according to a second preset formula and a weight matrix of the quality assessment indicators. The second preset formula includes a pre-established formula for calculating the quality score of the outsourced business to be evaluated based on the weights and scores of the quality assessment indicators. The weight matrix includes the correlation between the length of continuous service and the weights of the quality assessment indicators. The quality rating determination module is used to determine the quality rating of the outsourced service to be evaluated based on the quality score of the outsourced service to be evaluated. The quality assessment module is used to assess the quality of the outsourced business to be assessed based on its quality level, and to obtain the quality assessment result. The device is also used to compare the quality level of the outsourced service to be evaluated with the current quality level of the outsourced service to be evaluated. The device is further configured to, if the quality level of the outsourced service to be evaluated is lower than the current quality level of the outsourced service to be evaluated, reduce the current quality level of the outsourced service to be evaluated to the quality level of the outsourced service to be evaluated, and issue an early warning. The device is also used to issue an early warning prompt for exiting the outsourcing business if the quality score of the outsourcing business to be evaluated is less than or equal to 50 points.

7. A computer device comprising a memory and a processor, wherein the memory stores a computer program, characterized in that, When the processor executes the computer program, it implements the steps of the method according to any one of claims 1 to 5.

8. A computer-readable storage medium having a computer program stored thereon, characterized in that, When the computer program is executed by a processor, it implements the steps of the method according to any one of claims 1 to 5.

9. A computer program product, comprising a computer program, characterized in that, When the computer program is executed by a processor, it implements the steps of the method according to any one of claims 1 to 5.

Images