A method and device for optimizing fusion matters

Abstract

The present application relates to the field of big data, and provides a method and device for optimizing fusion matters, wherein the method includes: obtaining historical service data of users within a predetermined time period and service guide information of each matter, wherein the historical service data at least includes a user identity identifier and a matter identifier; determining the matter combination of each user and the number of users of the matter combination according to the historical service data; screening out matter combinations whose number of users of the matter combination is greater than a predetermined user threshold as fusion matters; determining the handling order of matters in the fusion matters according to the service guide information of each matter in the fusion matters; and generating fusion matter process optimization suggestion information according to the handling order of matters in the fusion matters. The present application can automatically and reasonably generate fusion matter process optimization suggestion information, provide a theoretical basis for the construction of a fusion matter scheduling system, and provide a reference for user matter handling, thereby improving user service efficiency.

Description

Technical Field

[0001] The present application relates to the field of big data, and in particular to a method and device for optimizing fusion matters. Background Art

[0002] With the simplification of the process of handling affairs (such as government affairs and public services), various regions are constantly optimizing the service process of affairs within their jurisdiction. By bundling various affairs together, users can handle multiple affairs at one time (combined affairs consisting of multiple affairs handled at one time), thereby reducing the number of trips for users and shortening the time it takes to handle affairs.

[0003] In the prior art, integration matters are usually determined based on human work experience analysis. This method of determining integration matters has the following defects:

[0004] (1) It is difficult to detect the needs of some users for joint handling of matters. As a result, the types of integrated matters are relatively small. Taking government affairs services as an example, the existing integrated matters only include "birth package matters service" and "business premises package matters service";

[0005] (2) The integrated services launched may not necessarily be able to serve users at a high frequency. Summary of the invention

[0006] The present application is used to solve the problems in the prior art of determining fusion matters, such as being unable to truly meet user needs, being uncertain in practicality, wasting manpower and being inefficient.

[0007] In order to solve the above technical problems, the first aspect of the present application provides a fusion matter optimization method, comprising:

[0008] Acquire the user's historical service data and service guide information of each item within a predetermined time period, wherein the historical service data at least includes: user identity identification and item identification;

[0009] Determine, based on the historical service data, a combination of matters for each user and the number of users of the combination of matters;

[0010] Filter out the item combinations whose user quantity is greater than a predetermined user threshold as fusion items;

[0011] Determine the order of handling the matters in the integration matters according to the service guide information of each matter in the integration matters;

[0012] Based on the order of handling matters in the integration matters, integration matter process optimization suggestion information is generated.

[0013] As a further embodiment of the present application, determining the event combination of each user and the number of users of the event combination according to the historical event data includes:

[0014] The historical service data is grouped using the user identity in the historical service data as a label;

[0015] Associate the item identifiers in each group to obtain the item combination of each user;

[0016] Use item combinations as labels and count the number of users of item combinations.

[0017] As a further embodiment of the present application, after determining the combination of each item, it also includes:

[0018] Count the number of items included in each item combination;

[0019] Delete item combinations whose number of items is less than a predetermined number threshold.

[0020] As a further embodiment of the present application, the predetermined user threshold is determined according to the total number of working days in the predetermined time period; or is determined according to the average number of users of all matters combined.

[0021] As a further embodiment of the present application, the handling guide information of the matter includes: matter identification information, acceptance conditions, handling materials and handling objects;

[0022] According to the service guide information of each item in the integration item, the order of handling the items in the integration item is determined, including:

[0023] Match the completed items of each item in each integrated item with the handling materials and acceptance conditions of other items in the integrated item to obtain the dependency relationship between every two items in each integrated item;

[0024] According to the dependency relationship between every two items in each fusion item, the processing order of the items in each fusion item is determined.

[0025] As a further embodiment of the present application, the completion materials of each item in each fusion item are matched with the handling materials and acceptance conditions of other items in the fusion item to obtain the dependency relationship between every two items in each fusion item, including:

[0026] Each item in each fused item is combined with each other item in the fused item into an item pair, and the item pair is processed as follows:

[0027] Determine whether the completed item of the first item in the item pair is one of the elements of the handling materials of the second item in the item pair;

[0028] Determine whether the completed item of the first item in the item pair is one of the elements of the acceptance conditions of the second item in the item pair;

[0029] If one of the judgment results is yes, then confirming that the dependency relationship of the item pair is that the second item depends on the first item;

[0030] If the judgment results are all negative, it is confirmed that the dependencies between the items are independent of each other.

[0031] As a further embodiment of the present application, according to the dependency relationship between every two items in each fusion item, the processing order of items in each fusion item is determined, including:

[0032] The following processing is performed on the dependencies in each fusion event:

[0033] The dependency relationship between the second item and the first item in the fused item is merged to obtain a series relationship between items in the fused item;

[0034] From the items in the fused items whose dependency relationships are mutually independent, select items that are mutually independent of n-1 items, where n is the number of items in the fused items;

[0035] Set the filtered items and the items in the series relationship to be in parallel relationship;

[0036] Determine the processing order based on the series relationship and parallel relationship.

[0037] As a further embodiment of the present application, the fusion matter optimization method further includes:

[0038] The service guide information of the integrated matters is generated according to the service guide information of each matter in the integrated matters and the handling order of the matters in the integrated matters.

[0039] As a further embodiment of the present application, the integrated matters handling guide information includes: a matters list, matters handling procedures, acceptance conditions, and handling materials;

[0040] According to the service guide information of each item in the integration item and the handling order of the items in the integration item, the service guide information of the integration item is generated, including:

[0041] Combining the identification information of each item in the fused item, and filtering duplicate identification information from the combined item identification information, so as to obtain a list of items in the fused item service guide information;

[0042] Generate the handling process of the items in the handling guide information of the integration items according to the handling order of the items in the integration items;

[0043] Generate the acceptance conditions in the service guide information of the integration matters according to the acceptance conditions of the matters in the integration matters;

[0044] The handling materials of the matters in the integration matters are combined, and the completed items are filtered from the combined handling materials to obtain the handling materials in the service guide information of the integration matters.

[0045] As a further embodiment of the present application, after the fusion matter is released, it also includes:

[0046] Extracting information elements of the user to be analyzed from the historical service data of the user to be analyzed;

[0047] Extracting information points corresponding to the information elements from the fused items;

[0048] Match the information elements of the user to be analyzed with the information points of each fusion event;

[0049] According to the matching results of the information elements in the historical service data of the user to be analyzed and the corresponding information points of each fusion item, the matching degree between the user to be analyzed and each fusion item is calculated;

[0050] The fusion items with a matching degree greater than a predetermined matching threshold are delivered to the user to be analyzed.

[0051] As a further embodiment of the present application, the information elements include at least: matter identification, certificate identification and user information; the information points include at least: matter identification, handling materials and completed items identification, and user portrait.

[0052] The second aspect of the present application provides a fusion event optimization device, including:

[0053] An acquisition unit is used to acquire historical service data of multiple users and service guide information of various items within a predetermined time period, wherein the historical service data at least includes: user identity identification and item identification;

[0054] A combination unit, used to determine the matter combination of each user and the number of users of the matter combination according to the historical service data;

[0055] A screening unit, used to screen out item combinations whose user quantity is greater than a predetermined user threshold as fusion items;

[0056] A sequence analysis unit, used to determine the processing sequence of the items in the fusion items according to the service guide information of each item in the fusion items;

[0057] The suggestion unit is used to generate suggestion information for optimizing the integration process according to the processing order of the items in the integration.

[0058] The third aspect of the present application further provides a fusion matter scheduling method, which is applied to a fusion matter scheduling system, wherein the fusion matter scheduling system is used to configure a workflow according to the fusion matter process optimization suggestion information generated by the method described in any of the above embodiments, and the fusion matter scheduling method includes:

[0059] Receive the processing materials of pending integration matters sent by the client;

[0060] According to the workflow, the handling materials are sent to the corresponding matter handling agency until all matters in the pending fusion matters are completed, wherein each time the workflow is transferred, the completed matters generated by the current matter handling agency are updated to the handling materials;

[0061] Send the completion information to the client.

[0062] A fourth aspect of the present application provides a computer device, comprising a memory, a processor, and a computer program stored in the memory, wherein when the computer program is executed by the processor, the instructions of the method described in any of the foregoing embodiments are executed.

[0063] A fifth aspect of the present application provides a computer storage medium having a computer program stored thereon, wherein when the computer program is executed by a processor of a computer device, the computer program executes instructions of the method described in any of the foregoing embodiments.

[0064] A sixth aspect of the present application provides a computer-readable program. When a processor in a computer executes the program, the program executes instructions of the method described in any of the foregoing embodiments.

[0065] The fusion matters optimization method and device provided in the present application analyze the historical service data of the user within a predetermined time period to obtain the user's matter combination and the number of users of the matter combination; the fusion matters (i.e., the matter combination to be launched) are screened out according to the number of users of the matter combination, and the fusion matters that are inherently related and can provide high-frequency services to users can be screened out from a large number of matters. By determining the handling order of matters in the fusion matters according to the service guide information of each matter in the fusion matters; generating fusion matters process optimization suggestion information according to the handling order of matters in the fusion matters, the fusion matters process optimization suggestion information can be automatically and reasonably generated, saving manpower and material resources and improving work efficiency. On the one hand, the fusion matters process optimization suggestion information can provide a theoretical basis for the construction of the fusion matters scheduling system, and construct an automatically executable fusion matters scheduling system based on this. On the other hand, the fusion matters process optimization suggestion information can also provide a reference for users to handle fusion matters, so that after the fusion matters are released, users can quickly complete the matter handling according to the handling order in the fusion matters, thereby improving the user experience.

[0066] In order to make the above and other purposes, features and advantages of the present application more obvious and easy to understand, the following specifically cites preferred embodiments and describes them in detail with reference to the accompanying drawings. BRIEF DESCRIPTION OF THE DRAWINGS

[0067] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0068] Figure 1 A structural diagram of the fusion event optimization analysis system according to an embodiment of the present application is shown;

[0069] Figure 2 A first flow chart of the fusion event optimization method according to an embodiment of the present application is shown;

[0070] Figure 3 A flowchart showing a process of determining a combination of items and the amount of users of the combination of items according to an embodiment of the present application is shown;

[0071] Figure 4 A flowchart showing a process of determining the order of handling matters in a fusion matter in an embodiment of the present application is shown;

[0072] Figure 5 A flowchart showing a process of determining dependency relationships among items in a fusion item in an embodiment of the present application is shown;

[0073] Figure 6 A flowchart showing a process of determining the order of handling matters in a fusion matter in an embodiment of the present application is shown;

[0074] Figure 7 A relationship diagram showing the order of handling matters in the fusion matters in the first embodiment of the present application;

[0075] Figure 8 A second flow chart of the fusion event optimization method according to an embodiment of the present application is shown;

[0076] Fig. 9 A flowchart showing a process of determining a service guide in an embodiment of the present application is shown;

[0077] Fig.10 A structural diagram of a fusion event optimization device according to an embodiment of the present application is shown;

[0078] Fig.11 A flow chart showing a method for scheduling fusion events according to an embodiment of the present application is shown;

[0079] Fig.12 A structural diagram of a computer device according to an embodiment of the present application is shown.

[0080] Description of the accompanying symbols:

[0081] 110. Database;

[0082] 120. Computing equipment;

[0083] 1010, obtaining unit;

[0084] 1020, combined unit;

[0085] 1030, screening unit;

[0086] 1040, Sequential Analysis Unit;

[0087] 1050, suggestion unit;

[0088] 1202. Computer equipment;

[0089] 1204, processor;

[0090] 1206. Memory;

[0091] 1208, driving mechanism;

[0092] 1210, input / output module;

[0093] 1212. Input device;

[0094] 1214. Output device;

[0095] 1216. Presentation equipment;

[0096] 1218. Graphical user interface;

[0097] 1220, network interface;

[0098] 1222, communication link;

[0099] 1224. Communication bus. DETAILED DESCRIPTION

[0100] The following will be combined with the drawings in the embodiments of the present application to clearly and completely describe the technical solutions in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.

[0101] It should be noted that the terms "first", "second", etc. in the specification and claims of the present application and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable where appropriate, so that the embodiments of the present application described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "including" and "having" and any of their variations are intended to cover non-exclusive inclusions, for example, a process, method, device, product or equipment comprising a series of steps or modules is not necessarily limited to those steps or modules clearly listed, but may include other steps or modules that are not clearly listed or inherent to these processes, methods, products or equipment.

[0102] This specification provides method operation steps as described in the embodiments or flow charts, but more or fewer operation steps may be included based on routine or non-creative work. The order of steps listed in the embodiments is only one way of executing the order of many steps and does not represent the only execution order. When the system or device product is executed in practice, it can be executed in the order of the method shown in the embodiments or the drawings or in parallel.

[0103] It should be noted that the integration optimization method and device of this application can be used for the integration optimization of government service matters, and can also be applied to the integration optimization of public service matters (such as power services, financial services, telecommunications services, etc.). The application field of the integration optimization method and device of this application is not limited. The matters described in this application refer to the service matters provided by the service agencies in the application field, such as birth certificate matters, household registration matters, medical insurance matters, enterprise establishment matters, entrepreneurship subsidy application matters, electricity account opening matters, electricity bill payment matters, etc.

[0104] It should be noted that the historical service data of users involved in this application (including but not limited to user identity and event identification) are all authorized by the user or fully authorized by all parties. The acquisition, storage, use and processing of historical service information of each event shall comply with the relevant provisions of national laws and regulations.

[0105] The historical service data of each user involved in this application comes from the server of the agency that handles the affairs (such as power outlet servers, government agency servers). The integrated affairs optimization method described in this application can run on third-party systems and smart terminals with independent data sources, including smart phones, tablet computers, desktop computers, etc.

[0106] In one embodiment of the present application, a fusion event optimization analysis system is provided, such as Figure 1 As shown, the fusion event optimization analysis system includes: a database 110 and a computing device 120.

[0107] The database 110 is used to store the user's historical service data and service guide information of each item. In specific implementation, the user's historical service data and service guide information of each item can be obtained from the server of each service agency or a third party. This application does not limit the method of obtaining the user's historical service data and the guide information of each item.

[0108] The historical service data at least includes: user identity identification and event identification. The user identity identification is, for example, user name, ID number, telephone number, address, etc. The event identification is, for example, event name, event ID, etc.

[0109] The service guide information includes: item identification, acceptance conditions, handling materials and completion materials. Among them, the acceptance conditions include the condition information required for the item to be handled by the service agency. The completion materials are the materials generated by the service handling, for example, the completion materials for the birth certificate handling item are the birth certificate, and the completion materials for the medical insurance card item are the medical insurance card.

[0110] The computing device 120 is connected to the database 110, and is used to obtain the user's historical service data and service guide information of each item within a predetermined time period from the database 110; determine the item combination of each user and the number of users of the item combination based on the historical service data; screen out integrated items with inherent needs from the item combination based on the number of users; determine the processing order of items in the integrated items based on the service guide information of each item in the integrated items; and generate integrated item process optimization recommendation information based on the processing order of items in the integrated items.

[0111] Among them, the predetermined time period can be predetermined or specified by the user, such as the last 6 months or the last year, etc. The present application does not limit its specific value. During specific implementation, the integration matters can also be analyzed by region (the regions can be divided according to pre-defined regulations, and can also be divided according to administrative regions, such as provinces, cities, counties, etc.), that is, the historical service data of users in the predetermined area within the predetermined time period and the service guide information of each matter are obtained from the database 110.

[0112] The fused items are the item combinations that have an intrinsic demand (ie, are frequently accessed) among all item combinations. The degree of frequency can be determined according to the number of users of the item combination. For details, please refer to the subsequent embodiments.

[0113] The order of handling matters in the integration matters includes serial order and parallel order, such as Figure 7 As shown, the specific determination process refers to the subsequent embodiments.

[0114] The information on optimization suggestions for the integration matters process shall at least include the identification and handling order of the matters in the integration matters, and may also include information such as the matter handling agency.

[0115] This embodiment can ensure high-frequency access to the fusion items after they are released by screening out the fusion items from the item combination according to the number of users in the item combination. By analyzing the handling order of the items in the fusion items according to the service guide information of each item in the fusion items; generating fusion item process optimization suggestion information according to the handling order of the items in the fusion items, the fusion item process optimization suggestion information can be automatically and reasonably generated. On the one hand, the fusion item process optimization suggestion information can provide a theoretical basis for the construction of the fusion item scheduling system, and thus construct an automatically executable fusion item scheduling system (in the specific implementation, the application program of the fusion item scheduling system is manually written according to the fusion item process optimization suggestion information, so that the fusion item scheduling system automatically completes the flow of each item according to the user's trigger, without the user having to run to each item handling window). On the other hand, the fusion item process optimization suggestion information can also provide a reference for users to handle fusion items, so that after the fusion items are released, users can quickly complete the handling of items according to the handling order in the fusion items, without the need for users to run ineffectively many times, thereby improving the user experience.

[0116] In one embodiment of the present application, a method for optimizing fusion matters is provided, such as Figure 2 As shown, including:

[0117] Step 201, obtaining the user's historical service data and service guide information of each item within a predetermined time period, wherein the historical service data at least includes the user identity identifier and the item identifier; the service guide information of each item includes the item identifier, acceptance conditions, handling materials and completed items;

[0118] Step 202, determining the event combination of each user and the number of users of the event combination according to the historical event data;

[0119] Step 203, selecting the item combinations whose user quantity is greater than a predetermined user threshold as fusion items;

[0120] Step 204, determining the handling order of the items in the integrated items according to the handling guide information of each item in the integrated items;

[0121] Step 205, generating integration matter process optimization suggestion information according to the processing order of the matters in the integration matter.

[0122] When step 201 is implemented, the historical service data of the user can be obtained from various service handling agencies according to the predetermined time period and predetermined area specified by the analyst.

[0123] When step 202 is implemented, Figure 3 As shown, based on the historical service data, the item combination of each user and the number of users of the item combination are determined, including:

[0124] Step 301, grouping the historical service data using the user identity in the historical service data as a label;

[0125] Step 302, associating the item identifiers in each group to obtain an item combination for each user;

[0126] Step 303, using the item combination as a label, and counting the number of users of the item combination.

[0127] Furthermore, in order to improve data processing efficiency, after step 302 determines each item combination, it also includes: counting the number of items included in each item combination; deleting item combinations whose number of items is less than a predetermined number threshold, wherein the predetermined number threshold is greater than or equal to 2 and can be determined based on the minimum number of items included in the fused item.

[0128] When step 203 is implemented, the predetermined user threshold is determined based on the total number of working days in the predetermined time period, such as 50% of the total working days, or based on the average number of users of all items combined.

[0129] During specific implementation, in order to improve calculation efficiency, fusion items with a user volume greater than a predetermined value (eg, 100) may also be directly screened out.

[0130] When step 204 is implemented, if Figure 4 As shown, according to the service guide information of each item in the integration item, the processing order of the items in the integration item is determined, including:

[0131] Step 401, matching the completed items of each item in each fused item with the handling materials and acceptance conditions of other items in the fused item, and obtaining the dependency relationship between every two items in each fused item. The specific matching process includes but is not limited to comparing keywords and calculating similarity. For details, please refer to the subsequent embodiments.

[0132] Step 402, determining the processing order of the items in each fusion item according to the dependency relationship between every two items in each fusion item.

[0133] When step 205 is implemented, based on the processing order of the matters in the fusion matters, the fusion matters process optimization suggestion information is generated according to the preset template. The preset template records the presentation format of the processing order and other information (such as matter identification, service agency, and information on materials required for each matter, etc.). The fusion matters process optimization suggestion information can be sent to developers so that the developers can develop a fusion matters scheduling system based on the fusion matters process optimization suggestion information to realize the automatic calling of the matter processing systems of each service agency and the automatic flow of matters. After the fusion matters scheduling system is completed, the fusion matters are released. The fusion matters process optimization suggestion information can also be sent to user terminals so that users can refer to the fusion matters process optimization suggestion information to complete the handling of matters, reduce the number of user runs, and thus improve user experience.

[0134] In one embodiment of the present application, in order to improve the speed and accuracy of determining the dependency relationship of items, Figure 5 As shown, the above step 401 matches the completed items of each item in each fusion item with the handling materials and acceptance conditions of other items in the fusion item to obtain the dependency relationship between every two items in each fusion item, including:

[0135] Each item in each fused item is combined with each other item in the fused item to form an item pair. For example, if the fused item contains three items A, B, and C, items A and B, items A and C, B and A, B and C, C and A, and C and B are combined into item pairs respectively. Perform the following processing on each item pair:

[0136] Step 501, determining whether the completed item of the first item in the item pair is part of the handling materials of the second item in the item pair. When implemented, keywords can be extracted from the completed item. This step calculates whether the keyword of the completed item is one of the elements of the handling materials.

[0137] Step 502, determining whether the completed item of the first item in the item pair is part of the acceptance condition of the second item in the item pair. When implemented, keywords can be extracted from the completed item. This step determines whether the keyword of the completed item is one of the elements of the acceptance condition.

[0138] Step 503, if one of the judgment results in step 501 and step 502 is yes, confirming that the dependency relationship of the item pair is that the second item depends on the first item;

[0139] In step 504, if the judgment results in step 501 and step 502 are both negative, the dependency relationship between the confirmation items is independent of each other.

[0140] In one embodiment of the present application, Figure 6 As shown, the above step 402 determines the processing order of the items in each fusion item according to the dependency relationship between every two items in each fusion item, including:

[0141] The following processing is performed on the dependencies in each fusion event:

[0142] Step 601, merging the dependency relationship between the second item and the first item in the fused item to obtain the serial relationship of the items in the fused item;

[0143] Step 602, from the items in the fused items whose dependency relationships are mutually independent, select items that are mutually independent from n-1 items, where n is the number of items in the fused items, that is, select items that are mutually independent from other items;

[0144] Step 603, setting the filtered items and the items in the series relationship to be in a parallel relationship;

[0145] Step 604, determining the processing order according to the series relationship and the parallel relationship.

[0146] For example, taking the integrated matters including birth certificate handling, newborn household registration handling and social security card handling as an example, birth certificate handling and newborn household registration handling are in series, social security card handling and birth certificate handling and newborn household registration handling are in parallel relationship. The final processing order is as follows: Figure 7 As shown, Figure 7 The two processing lines do not interfere with each other.

[0147] In one embodiment of the present application, in order to improve the efficiency of developers in developing the integrated event scheduling system and provide a reference for users to do things, Figure 8 As shown, the fusion event optimization method includes, in addition to the above steps 201 to 205, further including:

[0148] Step 206, generating service guide information for the integrated matters according to the service guide information of each matter in the integrated matters and the processing order of the matters in the integrated matters.

[0149] In one implementation, the integrated matters handling guide information includes: a matters list, matters handling procedures, acceptance conditions, and handling materials. Fig. 9 As shown, the specific implementation process of step 206 includes:

[0150] Step 901, generating a list of items in the integrated item service guide information according to the item identifiers of each item in the integrated item;

[0151] Step 902, generating a matter handling process in the fusion matter service guide information according to the handling order of the matters in the fusion matter;

[0152] Step 903, generating acceptance conditions in the fusion matter service guide information according to the acceptance conditions of the matters in the fusion matter;

[0153] Step 904, based on the handling materials and completion items of the integrated matters, generate the handling materials in the integrated matters service guide information.

[0154] When step 901 is implemented, the item identifiers of the items in the fusion items can be combined to obtain an item list.

[0155] When step 902 is implemented, the order of handling matters in the integrated matter can be directly used as the matter handling process in the integrated matter service guide information.

[0156] When step 903 is implemented, the following steps are included:

[0157] (1) First, merge the acceptance conditions of each item in the merged item. For example, the merged item includes item 1, item 2, and item 3. The acceptance conditions of item 1 are condition 11 and condition 12, the acceptance conditions of item 2 are condition 21 and condition 22, and the acceptance conditions of item 3 are condition 31 and condition 11. Then, the acceptance conditions after the merger are {condition 11, condition 12, condition 21, condition 22, condition 31, and condition 11}.

[0158] (2) Filter the conditions. Specifically, match the acceptance conditions (e.g., keywords) of each item in the merged item with the item identifiers (e.g., keywords) and / or acceptance conditions (e.g., keywords) of other items in the merged item. If the match is successful, the acceptance conditions of the item are deleted from the merged acceptance conditions. During implementation, if more than three keywords of the acceptance conditions of one item successfully match the acceptance conditions of another item, one of the acceptance conditions of the two items is selected and retained.

[0159] When step 904 is implemented, the following steps are included:

[0160] (1) The handling materials of each item in the integrated item are merged. For example, if the integrated item includes item 1, item 2 and item 3, the handling materials of item 1 are material 1, the handling materials of item 2 are materials 1 and 3, and the handling materials of item 3 are materials 1 and 4. The merged handling materials are {material 1, material 1, material 3, material 1, material 4}.

[0161] (2) Match the handling materials of each item in the merged items with the completed items and / or handling materials of other items in the merged items. If the match is successful, the handling materials of the item are deleted from the merged handling materials. During implementation, if the handling materials of one item have more than two keywords that successfully match the handling materials of another item, one of the handling materials of the two items is selected and retained.

[0162] In one implementation, the service guide of the matter also includes an application form, and the service guide information of the fusion matter also includes an application form. The process of determining the application form in the service guide information of the fusion matter includes: first, merging the fields in the application forms of each matter in the fusion matter; then matching the name of a certain form field in the fusion matter with the completion materials of other matters, if the match is successful, deleting the certain form field from the merged field; then, comparing the field names of any two forms in the fusion matter, if there are more than 2 keywords that can be matched, it is confirmed as a duplicate field, and one of the fields is deleted from the merged field. In specific implementation, the name of the fusion matter can be manually set according to the fusion matter process optimization suggestion information, such as "one thing for the birth of a newborn", etc., and this application does not limit this.

[0163] In one embodiment of this invention, in order to facilitate users to obtain fusion matter information and improve user service efficiency, after the fusion matter is released, the following fusion matter delivery process is also included:

[0164] (1) extracting information elements of the user to be analyzed from the historical transaction data of the user to be analyzed, wherein the information elements at least include an event identifier (e.g., event name), a certificate identifier (e.g., certificate name), and user information (e.g., user age);

[0165] (2) extracting information points corresponding to the information elements from the fused items, the information points at least including the item identification, the identification of the handling materials and the completed items, and the user portrait (the user reflects the characteristics of the user in the fused items, obtained by analyzing the user information of the fused items that have been handled);

[0166] (3) matching the information elements of the user to be analyzed with the information points of each fusion event;

[0167] (4) Calculating the matching degree between the user to be analyzed and each fusion item based on the matching results between the information elements in the historical service data of the user to be analyzed and the corresponding information points of each fusion item;

[0168] (5) The fusion items with a matching degree greater than a predetermined matching threshold are delivered to the user to be analyzed.

[0169] In specific implementation, the correspondence between information elements and information points can be recorded in a table, as shown in Table 1.

[0170] Table 1

[0171]

[0172] Step (3) matches the information element of the user to be analyzed with the information point of each fusion item, that is, determines whether the information element of the user to be analyzed is one of the corresponding information points in the fusion item. If the judgment result is yes, the matching result is a successful match, otherwise the match fails.

[0173] The matching degree in step (4) can be represented by a matching score. For specific matching rules and matching scores, refer to the scoring rule column shown in Table 1. This article does not limit the specific score value in the scoring rule.

[0174] The predetermined matching threshold in step (5) can be set according to actual needs. In the embodiment shown in Table 1, the predetermined matching threshold is, for example, 20. The specific value is not limited in this document.

[0175] This embodiment can identify users with a high degree of matching with the integrated package and actively recommend integrated items to the users, so that the users can quickly understand the integrated items, thereby improving the user's work efficiency.

[0176] Based on the same inventive concept, the present application also provides a fusion matter optimization device, as described in the following embodiments. Since the principle of solving the problem by the fusion matter optimization device is similar to that of the fusion matter optimization method, the implementation of the fusion matter optimization device can refer to the fusion matter optimization method, and the repeated parts will not be repeated. Fig.10 As shown, the fusion event optimization device includes:

[0177] The acquisition unit 1010 is used to acquire the historical service data of multiple users and service guide information of each item within a predetermined time period, wherein the historical service data at least includes: user identity identification and item identification;

[0178] A combination unit 1020, for determining the event combination of each user and the number of users of the event combination according to the historical event data;

[0179] A screening unit 1030, configured to screen out item combinations whose user quantity is greater than a predetermined user threshold as fusion items;

[0180] The sequence analysis unit 1040 is used to determine the processing sequence of the items in the fusion items according to the processing guide information of each item in the fusion items;

[0181] The suggestion unit 1050 is used to generate fusion matter process optimization suggestion information according to the processing order of matters in the fusion matter.

[0182] This embodiment can automatically and reasonably generate optimization suggestion information for integration matters. On the one hand, the optimization suggestion information for integration matters can provide a theoretical basis for the construction of the integration matter scheduling system, thereby constructing an automatically executable integration matter scheduling system. On the other hand, the optimization suggestion information for integration matter processes can also provide a reference for users to handle integration matters, so that after the integration matters are launched, users can quickly complete the handling of matters according to the handling order in the integration matters, thereby improving the user experience.

[0183] In one embodiment of the present application, after the developers develop a fusion matter scheduling system (the fusion matter scheduling system can be connected to the existing matter handling agency system) and a corresponding client based on the fusion matter process optimization suggestion information and the fusion matter scheduling system is released, the following fusion matter scheduling method can be executed. Specifically, the fusion matter scheduling system is used to configure the workflow according to the fusion matter process optimization suggestion information generated by the method described in any of the aforementioned embodiments.

[0184] like Fig.11 As shown, the scheduling method of the fusion event includes:

[0185] Step 1101, receiving the handling materials of the pending integration matters sent by the client;

[0186] Step 1102: according to the workflow, the handling materials are sent to the corresponding matter handling agency until all matters in the pending fusion matters are completed. During each workflow transfer, the materials generated by the current matter handling agency are updated to the handling materials.

[0187] Step 1103, sending completion information to the client.

[0188] When step 1101 is implemented, the user prepares the handling materials according to the service guide information of the integration matters. The client described in this application can be a client installed on the user's smart terminal, or a client of the counter equipment of the service agency. If it is a client of the counter equipment of the service agency, the user only needs to go to the first service agency of the integration matters and hand over the handling materials to the service personnel, and the service personnel will upload the electronic information of the handling materials to the integration matters scheduling system through the client.

[0189] At each workflow transfer in step 1102, updating the materials generated by the current matter handling structure to the handling materials can enrich the handling materials and provide comprehensive handling materials for subsequent serial affairs.

[0190] When step 1103 is implemented, a completion notification message (for example, all fusion matters have been completed) can also be sent to the user terminal so that the user can understand the progress of the matter. When implemented specifically, the user can also log in to the fusion matter scheduling system to query the progress of the matter.

[0191] The following takes the integration of matters including birth certificate handling and newborn household registration handling as an example. The two matters are in series, specifically including:

[0192] (1) The user needs to bring the materials for applying for a birth certificate to the service agency for the birth certificate, usually a hospital, and the staff will upload the materials to the integrated affairs dispatch system;

[0193] (2) The integrated event dispatching system sends the material information to the birth certificate processing system;

[0194] (3) The birth certificate processing system processes the birth certificate. After the birth certificate processing is completed, the electronic birth certificate is sent to the integrated event dispatching system;

[0195] (4) The integrated event dispatching system sends the electronic birth certificate and material information to the newborn household registration system, which is generally the household registration system;

[0196] (5) The household registration system processes household registration based on the electronic birth certificate and material information. After the process is completed, it sends the completion information to the user terminal so that the user terminal can pick up the completed items on site. In the specific implementation, the user can also leave an address in advance and the service agency will express the completed items to the user.

[0197] In one embodiment of the present application, a computer device is further provided for executing the method described in any of the above embodiments. Fig.12 As shown, the computer device 1202 may include one or more processors 1204, such as one or more central processing units (CPUs), each of which may implement one or more hardware threads. The computer device 1202 may also include any memory 1206, which is used to store any kind of information such as code, settings, data, etc. Non-limitingly, for example, the memory 1206 may include any one or more combinations of the following: any type of RAM, any type of ROM, flash memory device, hard disk, optical disk, etc. More generally, any memory may use any technology to store information. Further, any memory may provide volatile or non-volatile retention of information. Further, any memory may represent a fixed or removable component of the computer device 1202. In one case, when the processor 1204 executes an associated instruction stored in any memory or a combination of memories, the computer device 1202 may perform any operation of the associated instruction. The computer device 1202 also includes one or more drive mechanisms 1208 for interacting with any memory, such as a hard disk drive mechanism, an optical disk drive mechanism, etc.

[0198] The computer device 1202 may also include an input / output module 1210 (I / O) for receiving various inputs (via input device 1212) and for providing various outputs (via output device 1214). A specific output mechanism may include a presentation device 1216 and an associated graphical user interface 1218 (GUI). In other embodiments, the input / output module 1210 (I / O), input device 1212, and output device 1214 may not be included, and the computer device 1202 may be used as a computer device in a network. The computer device 1202 may also include one or more network interfaces 1220 for exchanging data with other devices via one or more communication links 1222. One or more communication buses 1224 couple the components described above together.

[0199] The communication link 1222 may be implemented in any manner, for example, through a local area network, a wide area network (e.g., the Internet), a point-to-point connection, etc., or any combination thereof. The communication link 1222 may include any combination of hardwired links, wireless links, routers, gateway functions, name servers, etc. governed by any protocol or combination of protocols.

[0200] Corresponds to Figure 2-Figure 6 , Figure 8-Figure 9 In the method, an embodiment of the present application further provides a computer-readable storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the steps of the above method are executed.

[0201] The present application also provides a computer-readable program, wherein when a processor in a computer executes the program, the program performs the following steps: Figure 2-Figure 6 , Figure 8-Figure 9 The method shown.

[0202] It should be understood that in the various embodiments of the present application, the size of the serial numbers of the above-mentioned processes does not mean the order of execution. The execution order of each process should be determined by its function and internal logic, and should not constitute any limitation on the implementation process of the embodiments of the present application.

[0203] It should also be understood that in the embodiments of the present application, the term "and / or" is only a description of the association relationship of the associated objects, indicating that three relationships may exist. For example, A and / or B can represent: A exists alone, A and B exist at the same time, and B exists alone. In addition, the character " / " in the present application generally indicates that the associated objects before and after are in an "or" relationship.

[0204] Those of ordinary skill in the art will appreciate that the modules and algorithm steps of each example described in conjunction with the embodiments disclosed in this application can be implemented with electronic hardware, computer software, or a combination of the two. In order to clearly illustrate the interchangeability of hardware and software, the composition and steps of each example have been generally described in terms of function in the above description. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Professional and technical personnel can use different methods to implement the described functions for each specific application, but such implementation should not be considered to be beyond the scope of this application.

[0205] Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working processes of the systems, devices and modules described above can refer to the corresponding processes in the aforementioned method embodiments and will not be repeated here.

[0206] In the several embodiments provided in the present application, it should be understood that the disclosed systems, devices and methods can be implemented in other ways. For example, the device embodiments described above are only schematic. For example, the division of the modules is only a logical function division. There may be other division methods in actual implementation, such as multiple modules or components can be combined or integrated into another system, or some features can be ignored or not executed. In addition, the mutual coupling or direct coupling or communication connection shown or discussed can be an indirect coupling or communication connection through some interfaces, devices or modules, or it can be an electrical, mechanical or other form of connection.

[0207] The modules described as separate components may or may not be physically separated, and the components displayed as modules may or may not be physical modules, that is, they may be located in one place or distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the embodiments of the present application.

[0208] In addition, each functional module in each embodiment of the present application can be integrated into one processing unit, or each module can exist physically separately, or two or more modules can be integrated into one unit. The above integrated unit can be implemented in the form of hardware or in the form of software functional unit.

[0209] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present application is essentially or the part that contributes to the prior art, or all or part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including a number of instructions to enable a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present application. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk and other media that can store program codes.

[0210] Specific embodiments are used in this application to illustrate the principles and implementation methods of this application. The description of the above embodiments is only used to help understand the method and core idea of ​​this application. At the same time, for those skilled in the art, according to the idea of ​​this application, there will be changes in the specific implementation methods and application scope. In summary, the content of this specification should not be understood as a limitation on this application.

Claims

1. A method for optimizing integration matters, It is characterized in that include: Obtaining the user's historical service data and service guide information for each item within a predetermined time period, wherein the historical service data at least includes a user identity identifier and an item identifier; Determine, based on the historical service data, a combination of matters for each user and the number of users of the combination of matters; Filter out item combinations whose user volume is greater than a predetermined user threshold as fusion items; wherein the predetermined user threshold is determined according to the total number of working days in the predetermined time period; or is determined according to the average user volume of all item combinations; Determine the order of handling the matters in the integration matters according to the service guide information of each matter in the integration matters; Generate optimization suggestion information for the integration matter process according to the handling order of the matters in the integration matter; According to the historical service data, determining the event combination of each user and the number of users of the event combination includes: The historical service data is grouped using the user identity in the historical service data as a label; Associate the item identifiers in each group to obtain the item combination of each user; Count the number of items included in each item combination; Deleting a combination of items whose number of items is less than a predetermined number threshold; Use item combinations as labels and count the number of users of item combinations.

2. The method according to claim 1, It is characterized in that The handling guide information of the said matters includes: matter identification, acceptance conditions, handling materials and handling items; According to the service guide information of each item in the integration item, the order of handling the items in the integration item is determined, including: Match the completed items of each item in each integrated item with the handling materials and acceptance conditions of other items in the integrated item to obtain the dependency relationship between every two items in each integrated item; According to the dependency relationship between every two items in each fusion item, the processing order of the items in each fusion item is determined.

3. The method according to claim 2, It is characterized in that Match the completed items of each item in each integrated item with the handling materials and acceptance conditions of other items in the integrated item to obtain the dependency relationship between every two items in each integrated item, including: Each item in each fused item is combined with each other item in the fused item into an item pair, and the item pair is processed as follows: Determine whether the completed item of the first item in the item pair is one of the elements of the handling materials of the second item in the item pair; Determine whether the completed item of the first item in the item pair is one of the elements of the acceptance conditions of the second item in the item pair; If one of the judgment results is yes, then confirming that the dependency relationship of the item pair is that the second item depends on the first item; If the judgment results are all negative, it is confirmed that the dependencies between the items are independent of each other.

4. The method according to claim 3, It is characterized in that According to the dependency relationship between every two items in each integration item, determine the processing order of items in each integration item, including: The following processing is performed on the dependencies in each fusion event: The dependency relationship between the second item and the first item in the fused item is merged to obtain a series relationship between items in the fused item; From the items in the fused items whose dependency relationships are mutually independent, select items that are mutually independent of n-1 items, where n is the number of items in the fused items; Set the filtered items and the items in the series relationship to be in parallel relationship; Determine the processing order based on the series relationship and parallel relationship.

5. The method according to claim 4, It is characterized in that Also includes: The service guide information of the integrated matters is generated according to the service guide information of each matter in the integrated matters and the handling order of the matters in the integrated matters.

6. The method according to claim 5, It is characterized in that The integration matters guide information includes: matters list, matters handling process, acceptance conditions, and handling materials; According to the service guide information of each item in the integration item and the handling order of the items in the integration item, the service guide information of the integration item is generated, including: Combining identification information of each item in the fused item and filtering duplicate identification information from the combined item identification information to obtain an item list in the fused item service guide information; Generate the handling process of the items in the handling guide information of the integration items according to the handling order of the items in the integration items; Generate the acceptance conditions in the service guide information of the integration matters according to the acceptance conditions of the matters in the integration matters; Combine the handling materials of the items in the integration items and filter the completed items from the combined handling materials to obtain the handling materials in the service guide information of the integration items.

7. The method according to claim 6, It is characterized in that After the integration items are released, they also include: Extracting information elements of the user to be analyzed from the historical service data of the user to be analyzed; Extracting information points corresponding to the information elements from the fused items; Match the information elements of the user to be analyzed with the information points of each fusion event; According to the matching results of the information elements in the historical service data of the user to be analyzed and the corresponding information points of each fusion item, the matching degree between the user to be analyzed and each fusion item is calculated; The fusion items with a matching degree greater than a predetermined matching threshold are delivered to the user to be analyzed.

8. The method according to claim 7, It is characterized in that The information elements include at least: matter identification, certificate identification and user information; the information points include at least: matter identification, handling materials and completed items identification, and user portrait.

9. A fusion event optimization device, It is characterized in that include: An acquisition unit is used to acquire historical service data of multiple users and service guide information of various items within a predetermined time period, wherein the historical service data at least includes: user identity identification and item identification; A combination unit, used to determine the matter combination of each user and the number of users of the matter combination according to the historical service data; A screening unit, used to screen out item combinations whose user volume is greater than a predetermined user threshold as fusion items; wherein the predetermined user threshold is determined according to the total number of working days in the predetermined time period; or is determined according to the average user volume of all item combinations; A sequence analysis unit, used to determine the processing sequence of the items in the fusion items according to the service guide information of each item in the fusion items; A suggestion unit, used to generate fusion matter process optimization suggestion information according to the handling order of matters in the fusion matter; According to the historical service data, determining the event combination of each user and the number of users of the event combination includes: The historical service data is grouped using the user identity in the historical service data as a label; Associate the item identifiers in each group to obtain the item combination of each user; Count the number of items included in each item combination; Deleting a combination of items whose number of items is less than a predetermined number threshold; Use item combinations as labels and count the number of users of item combinations.

10. A scheduling method for integrating matters, It is characterized in that Applied to a fusion matter scheduling system, wherein the fusion matter scheduling system is used to configure a workflow based on the fusion matter process optimization suggestion information generated by the method according to any one of claims 1 to 8, and the fusion matter scheduling method includes: Receive the processing materials of pending integration matters sent by the client; According to the workflow, the integration matters are sent to the corresponding matter handling agencies until all matters in the pending integration matters are completed, wherein each time the workflow is transferred, the completed matters generated by the current matter handling agency are updated to the handling materials; Sending completion information to the client.

11. A computer device comprising a memory, a processor, and a computer program stored on the memory, It is characterized in that When the computer program is executed by the processor, the computer program executes the instructions of the method according to any one of claims 1 to 8.

12. A computer storage medium having a computer program stored thereon, It is characterized in that When the computer program is executed by a processor of a computer device, the computer program executes the instructions of the method according to any one of claims 1 to 8.

13. A computer readable program, It is characterized in that When a processor in a computer executes the program, the program executes the instructions of the method according to any one of claims 1 to 8.

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