A method, device and storage medium for evaluating the cloud service quality of a government cloud

Abstract

The present invention provides a method, device, and storage medium for evaluating the cloud service quality of a government cloud. The method comprises: obtaining first target information of a target government cloud, wherein the target government cloud includes any government service platform that uses cloud services, and the first target information includes cloud service availability information and / or cloud service reliability information and / or cloud service responsiveness information; and evaluating the cloud service quality of the target government cloud based on a determined evaluation model according to the first target information, thereby obtaining a target cloud service quality evaluation result of the target government cloud. It can be seen that the present invention can accurately evaluate the cloud service quality of a government cloud, thereby improving the accuracy of cloud service quality evaluation.

Description

Technical Field

[0001] The present invention relates to the field of cloud computing and service technology, and in particular to a method, device and storage medium for evaluating the cloud service quality of a government cloud. Background Art

[0002] With the rapid development of the times, cloud computing technology has become increasingly mature. At present, cloud computing technology has been widely used in the government's e-government direction. The government cloud in e-government refers to the use of cloud computing technology to coordinate the use of computing, storage, network and other resources, give full play to the advantages of cloud computing technology, and provide various government service platforms for the government. By using the government cloud, it can promote interconnection and business collaboration among various government departments, and greatly improve the efficiency of the government in handling government affairs.

[0003] Currently, governments have built a large number of government clouds. To understand their operational effectiveness, they need to evaluate their cloud service quality. Currently, this is typically done manually. However, practice has shown that manually evaluating the cloud service quality of a large number of government clouds wastes significant human resources and makes it difficult to accurately assess the cloud service quality of government clouds. Consequently, the assessment of cloud service quality is inaccurate. Summary of the Invention

[0004] The technical problem to be solved by the present invention is to provide a method, device and storage medium for evaluating the cloud service quality of a government cloud, which can accurately evaluate the cloud service quality of a government cloud, thereby improving the accuracy of the evaluation of the cloud service quality.

[0005] In order to solve the above technical problems, the first aspect of the present invention discloses a method for evaluating the cloud service quality of a government cloud, the method comprising:

[0006] Acquiring first target information of a target government cloud, wherein the target government cloud includes any government service platform using cloud services, and the first target information includes cloud service availability information and / or cloud service reliability information and / or cloud service responsiveness information;

[0007] According to the first target information, the cloud service quality of the target government cloud is evaluated based on the determined evaluation model to obtain a target cloud service quality evaluation result of the target government cloud.

[0008] As an optional implementation, in the first aspect of the present invention, evaluating the cloud service quality of the target government cloud based on the determined evaluation model according to the first target information to obtain a target cloud service quality evaluation result of the target government cloud includes:

[0009] Obtaining a cloud service availability score for the target government cloud based on the determined cloud service availability quantitative evaluation standard and the cloud service availability information of the target government cloud;

[0010] Obtaining a cloud service reliability score for the target government cloud based on the determined cloud service reliability quantitative evaluation standard and the cloud service reliability information of the target government cloud;

[0011] Obtaining a cloud service responsiveness score for the target government cloud based on the determined cloud service responsiveness quantitative evaluation standard and the cloud service responsiveness information of the target government cloud;

[0012] The cloud service availability score, the cloud service reliability score and the cloud service responsiveness score of the target government cloud are calculated based on the determined evaluation model to obtain a target cloud service quality evaluation score of the target government cloud.

[0013] As an optional implementation manner, in the first aspect of the present invention, the calculating the cloud service availability score, the cloud service reliability score, and the cloud service responsiveness score of the target government cloud based on the determined evaluation model to obtain the target cloud service quality evaluation score of the target government cloud includes:

[0014] Determining weight factor information based on the determined evaluation model, wherein the weight factor information includes a weight factor for the cloud service availability score, a weight factor for the cloud service reliability score, and a weight factor for the cloud service responsiveness score;

[0015] The target cloud service quality evaluation score of the target government cloud is obtained by performing calculation based on the weight factor information, the cloud service availability score, the cloud service reliability score and the cloud service responsiveness score of the target government cloud.

[0016] As an optional implementation manner, in the first aspect of the present invention, determining the weight factor information based on the determined evaluation model includes:

[0017] Obtaining the cloud service availability score, the service reliability score, and the service responsiveness score of the target government cloud recorded within a determined first time period;

[0018] Analyzing the importance level of the cloud service availability score, the importance level of the service reliability score, and the importance level of the service responsiveness score based on the determined evaluation model;

[0019] The weight factor of the cloud service availability score, the weight factor of the cloud service reliability score, and the weight factor of the cloud service responsiveness score are determined based on the importance level of the cloud service availability score, the importance level of the service reliability score, and the importance level of the service responsiveness score.

[0020] As an optional embodiment, in the first aspect of the present invention, the method further comprises:

[0021] Obtaining the target cloud service quality assessment score of the target government cloud recorded within the first time period;

[0022] Determine the cloud service quality grade standard of the target government cloud based on the target cloud service quality assessment score of the target government cloud recorded in the first time period, wherein the cloud service quality grade standard includes at least one cloud service quality grade.

[0023] As an optional embodiment, in the first aspect of the present invention, the method further comprises:

[0024] Determine a first cloud service quality level according to the target cloud service quality assessment score of the target government cloud and the cloud service quality level standard, wherein the first cloud service quality level is the cloud service quality level corresponding to the target cloud service quality assessment score of the target government cloud;

[0025] Obtaining cloud service quality evaluation information of the target government cloud by users of the target government cloud;

[0026] Determining a second cloud service quality level according to the cloud service quality evaluation information of the target government cloud, wherein the second cloud service quality level is an average cloud service quality level of the target government cloud determined according to the cloud service quality evaluation information;

[0027] comparing the first cloud service quality level with the second cloud service quality level to obtain a comparison result;

[0028] When the comparison result indicates that the first cloud service quality level is higher than the second cloud service quality level, the first cloud service quality level of the target government cloud is adjusted.

[0029] As an optional implementation manner, in the first aspect of the present invention, the operation of adjusting the first cloud service quality level of the target government cloud is specifically:

[0030] Re-determine updated weight factor information based on the evaluation model;

[0031] Calculate according to the updated weight factor information of the target government cloud, the cloud service availability score, the cloud service reliability score, and the cloud service responsiveness score to obtain an updated target cloud service quality evaluation score of the target government cloud;

[0032] The first cloud service quality level is re-determined based on the updated target cloud service quality assessment score of the target government cloud and the cloud service quality level standard.

[0033] A second aspect of the present invention discloses a device for evaluating the cloud service quality of a government cloud, the device comprising:

[0034] an acquisition module, configured to acquire first target information of a target government cloud, wherein the target government cloud includes any government service platform using cloud services, and the first target information includes cloud service availability information and / or cloud service reliability information and / or cloud service responsiveness information;

[0035] An evaluation module is used to evaluate the cloud service quality of the target government cloud based on the first target information and the determined evaluation model to obtain a target cloud service quality evaluation result of the target government cloud.

[0036] As an optional implementation, in the second aspect of the present invention, the evaluation module evaluates the cloud service quality of the target government cloud based on the first target information and the determined evaluation model, and obtains the target cloud service quality evaluation result of the target government cloud in the following specific manner:

[0037] Obtaining a cloud service availability score for the target government cloud based on the determined cloud service availability quantitative evaluation standard and the cloud service availability information of the target government cloud;

[0038] Obtaining a cloud service reliability score for the target government cloud based on the determined cloud service reliability quantitative evaluation standard and the cloud service reliability information of the target government cloud;

[0039] Obtaining a cloud service responsiveness score for the target government cloud based on the determined cloud service responsiveness quantitative evaluation standard and the cloud service responsiveness information of the target government cloud;

[0040] The cloud service availability score, the cloud service reliability score and the cloud service responsiveness score of the target government cloud are calculated based on the determined evaluation model to obtain a target cloud service quality evaluation score of the target government cloud.

[0041] As an optional implementation, in the second aspect of the present invention, the evaluation module calculates the cloud service availability score, the cloud service reliability score, and the cloud service responsiveness score of the target government cloud based on the determined evaluation model, and obtains the target cloud service quality evaluation score of the target government cloud in the following specific manner:

[0042] Determining weight factor information based on the determined evaluation model, wherein the weight factor information includes a weight factor for the cloud service availability score, a weight factor for the cloud service reliability score, and a weight factor for the cloud service responsiveness score;

[0043] The target cloud service quality evaluation score of the target government cloud is obtained by performing calculation based on the weight factor information, the cloud service availability score, the cloud service reliability score and the cloud service responsiveness score of the target government cloud.

[0044] As an optional implementation, in the second aspect of the present invention, the specific manner in which the evaluation module determines the weight factor information based on the determined evaluation model is:

[0045] Obtaining the cloud service availability score, the service reliability score, and the service responsiveness score of the target government cloud recorded within a determined first time period;

[0046] Analyzing the importance level of the cloud service availability score, the importance level of the service reliability score, and the importance level of the service responsiveness score based on the determined evaluation model;

[0047] The weight factor of the cloud service availability score, the weight factor of the cloud service reliability score, and the weight factor of the cloud service responsiveness score are determined based on the importance level of the cloud service availability score, the importance level of the service reliability score, and the importance level of the service responsiveness score.

[0048] As an optional implementation, in the second aspect of the present invention, the acquisition module is further configured to acquire the target cloud service quality evaluation score of the target government cloud recorded within the first time period;

[0049] And, the device further comprises:

[0050] A determination module is used to determine the cloud service quality grade standard of the target government cloud based on the target cloud service quality evaluation score of the target government cloud recorded in the first time period, wherein the cloud service quality grade standard includes at least one cloud service quality grade.

[0051] As an optional implementation, in the second aspect of the present invention, the determination module is further configured to determine a first cloud service quality level based on the target cloud service quality assessment score of the target government cloud and the cloud service quality level standard, wherein the first cloud service quality level is the cloud service quality level corresponding to the target cloud service quality assessment score of the target government cloud;

[0052] The acquisition module is further configured to obtain cloud service quality evaluation information of the target government cloud by users of the target government cloud;

[0053] The determining module is further configured to determine a second cloud service quality level based on the cloud service quality evaluation information of the target government cloud, wherein the second cloud service quality level is an average cloud service quality level of the target government cloud determined based on the cloud service quality evaluation information;

[0054] And, the device further comprises:

[0055] a comparison module, configured to compare the first cloud service quality level with the second cloud service quality level to obtain a comparison result;

[0056] An adjustment module is used to adjust the first cloud service quality level of the target government cloud when the comparison result of the comparison module indicates that the first cloud service quality level is higher than the second cloud service quality level.

[0057] As an optional implementation, in the second aspect of the present invention, the operation of the adjustment module adjusting the first cloud service quality level of the target government cloud is specifically:

[0058] Re-determine updated weight factor information based on the evaluation model;

[0059] Calculate according to the updated weight factor information of the target government cloud, the cloud service availability score, the cloud service reliability score, and the cloud service responsiveness score to obtain an updated target cloud service quality evaluation score of the target government cloud;

[0060] The first cloud service quality level is re-determined based on the updated target cloud service quality assessment score of the target government cloud and the cloud service quality level standard.

[0061] A third aspect of the present invention discloses a device for evaluating the cloud service quality of a government cloud, the device comprising:

[0062] a memory storing executable program code;

[0063] a processor coupled to the memory;

[0064] The processor calls the executable program code stored in the memory to execute part or all of the steps in the method for evaluating the cloud service quality of the government cloud disclosed in the first aspect of the present invention.

[0065] The fourth aspect of the present invention discloses a computer storage medium, which stores computer instructions. When the computer instructions are called, they are used to execute some or all of the steps in the method for evaluating the cloud service quality of the government cloud disclosed in the first aspect of the present invention.

[0066] Compared with the prior art, the embodiments of the present invention have the following beneficial effects:

[0067] In an embodiment of the present invention, first target information of a target government cloud is obtained, wherein the target government cloud includes any government service platform that uses cloud services, and the first target information includes cloud service availability information and / or cloud service reliability information and / or cloud service responsiveness information; according to the first target information, the cloud service quality of the target government cloud is evaluated based on the determined evaluation model to obtain a target cloud service quality evaluation result of the target government cloud. It can be seen that after obtaining the first target information of the government cloud, the present invention can evaluate the cloud service quality of the government cloud from different angles through the determined cloud service quality evaluation model, and finally automatically obtain the cloud service quality evaluation result of the government cloud, which can achieve accurate evaluation of the cloud service quality of the government cloud, thereby improving the accuracy of cloud service quality evaluation. BRIEF DESCRIPTION OF THE DRAWINGS

[0068] In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the following briefly introduces the drawings required for use in the embodiments. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative work.

[0069] Figure 1 This is a flow chart of a method for evaluating the cloud service quality of a government cloud disclosed in an embodiment of the present invention;

[0070] Figure 2 This is a flow chart of another method for evaluating the cloud service quality of an e-government cloud disclosed in an embodiment of the present invention;

[0071] Figure 3 This is a schematic diagram of the structure of a cloud service quality evaluation device for a government cloud disclosed in an embodiment of the present invention;

[0072] Figure 4 This is a schematic structural diagram of another device for evaluating the cloud service quality of an e-government cloud disclosed in an embodiment of the present invention;

[0073] Figure 5 This is a structural diagram of another device for evaluating the cloud service quality of a government cloud disclosed in an embodiment of the present invention. DETAILED DESCRIPTION

[0074] In order to enable those skilled in the art to better understand the solutions of the present invention, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings of the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. All other embodiments obtained by ordinary technicians in this field based on the embodiments of the present invention without making any creative efforts shall fall within the scope of protection of the present invention.

[0075] The terms "first," "second," and so on, in the description and claims of the present invention and the accompanying drawings are used to distinguish between different objects, not to describe a specific order. Furthermore, the terms "including," "having," and any variations thereof, are intended to cover non-exclusive inclusions. For example, a process, method, apparatus, product, or device comprising a series of steps or elements is not limited to the listed steps or elements but may optionally include steps or elements not listed, or may optionally include other steps or elements inherent to the process, method, product, or device.

[0076] References herein to "embodiments" mean that a particular feature, structure, or characteristic described in connection with the embodiments may be included in at least one embodiment of the present invention. The appearance of this phrase in various places in the specification does not necessarily refer to the same embodiment, nor does it constitute a separate or alternative embodiment that is mutually exclusive of other embodiments. It is understood, both explicitly and implicitly, by those skilled in the art that the embodiments described herein may be combined with other embodiments.

[0077] Embodiments of the present invention disclose a method, device, and storage medium for evaluating the cloud service quality of a government cloud. After obtaining first target information of the government cloud, the method, device, and storage medium can evaluate the cloud service quality of the government cloud from different perspectives using a determined cloud service quality evaluation model, ultimately automatically obtaining a cloud service quality evaluation result for the government cloud. This method accurately evaluates the cloud service quality of the government cloud, thereby improving the accuracy of cloud service quality evaluation. These methods are described in detail below.

[0078] Example 1

[0079] See also Figure 1 , Figure 1 This is a flow chart of a method for evaluating the cloud service quality of a government cloud disclosed in an embodiment of the present invention. Figure 1 As shown, the evaluation method of the cloud service quality of the government cloud may include the following operations:

[0080] 101. Obtain first target information of a target government cloud, wherein the target government cloud includes any government service platform that uses cloud services, and the first target information includes cloud service availability information and / or cloud service reliability information and / or cloud service responsiveness information.

[0081] In an embodiment of the present invention, the government's government cloud may include multiple government service platforms. The target government cloud is any government service platform in the government's government cloud. The government service platform can be a government service network, a vaccine circulation and vaccination management information system, a medical insurance information platform, a unified identity authentication platform, a digital government public finance comprehensive management platform, an official vehicle platform, a talent network of the Department of Human Resources and Social Security, and office automation systems at all levels of government.

[0082] In the embodiment of the present invention, the cloud service availability information includes cloud service availability rate information and cloud service achievement rate information, and also includes other information related to cloud service availability, which is not limited in the embodiment of the present invention.

[0083] In an embodiment of the present invention, the cloud service reliability information includes cloud service interruption count information, business continuity assurance capability information, and key business disaster recovery capability information, and also includes other information related to cloud service reliability, which is not limited in the embodiment of the present invention.

[0084] In an embodiment of the present invention, the cloud service responsiveness information includes cloud service response timeliness information and cloud service timeliness information (such as cloud resource expansion timeliness and cloud resource reduction timeliness), and also includes other information related to cloud service responsiveness, which is not limited in the embodiment of the present invention.

[0085] 102. According to the first target information, the cloud service quality of the target government cloud is evaluated based on the determined evaluation model to obtain a target cloud service quality evaluation result of the target government cloud.

[0086] In an embodiment of the present invention, the cloud service quality evaluation model can evaluate the cloud service availability information and / or cloud service reliability information and / or cloud service responsiveness information in the operation of the target government cloud to obtain the evaluation result of the cloud service quality of the target government cloud. The specific evaluation process of the cloud service quality evaluation model for the cloud resource usage information and / or fault information and / or process service quality information is described in detail through the following examples.

[0087] For example, the specific operation of the cloud service quality evaluation model to evaluate the cloud service availability information of the target government cloud can be: first, assign an initial score (such as 100 points) to the evaluation of the cloud service availability information of the target government cloud, and deduct the score based on the cloud service availability information and cloud service achievement rate information of the target government cloud within a determined time period, wherein the cloud service availability information includes the cloud service availability information and cloud service achievement rate information related to the target government cloud within a determined time period in the past (such as 1 month), wherein the determined time period can be flexibly adjusted according to actual needs, and the higher the cloud service availability rate and / or cloud service achievement rate of the target government cloud, the smaller the corresponding deduction score; the lower the cloud service availability rate and / or cloud service achievement rate of the target government cloud, the more corresponding deduction score, and finally, obtain the evaluation result corresponding to the cloud service availability information of the target government cloud.

[0088] For example, the specific operation of the cloud service quality evaluation model to evaluate the cloud service reliability information of the target government cloud can be: first, assign an initial score (such as 100 points) to the evaluation of the cloud service reliability information of the target government cloud, and deduct the score according to the cloud service reliability information of the target government cloud, wherein the cloud service reliability information includes the number of cloud service interruptions related to the target government cloud within a determined time period in the past (such as 1 month), business continuity assurance capability information and key business disaster recovery capability information of the target government cloud, wherein the determined time period can be flexibly adjusted according to actual needs. The more interruptions the target government cloud has within the determined time period and / or the worse the business continuity assurance capability and / or the worse the key business disaster recovery capability, the more points will be deducted accordingly; the fewer interruptions the target government cloud has within the determined time period and / or the better the business continuity assurance capability and / or the better the key business disaster recovery capability, the fewer points will be deducted accordingly. Finally, the assessment result corresponding to the cloud service reliability information of the target government cloud is obtained.

[0089] For example, the specific operation of the cloud service quality evaluation model to evaluate the cloud service responsiveness information of the target government cloud can be: first, assign an initial score (such as 100 points) to the assessment of the cloud service responsiveness information of the target government cloud, and deduct the score based on the cloud service responsiveness information of the target government cloud, wherein the cloud service responsiveness information includes the cloud service response timeliness information and cloud service timeliness information of the target government cloud within a determined time period in the past (such as 1 month), wherein the determined time period can be flexibly adjusted according to actual needs, and the worse the cloud service response timeliness and / or cloud service timeliness of the target government cloud within the determined time period, the more points will be deducted accordingly; the better the cloud service response timeliness and / or cloud service timeliness of the target government cloud within the determined time period, the fewer points will be deducted accordingly, and finally, the assessment result corresponding to the cloud service responsiveness information of the target government cloud is obtained.

[0090] Furthermore, the assessment results corresponding to the cloud service availability information and / or cloud service reliability information and / or cloud service responsiveness information of the target government cloud can be classified into levels. For example, when the assessment score is greater than 90 points, the level is determined to be excellent; when the assessment score is between 80 points and 90 points, the level is determined to be good; when the assessment score is between 60 points and 80 points, the level is determined to be average; when the assessment score is less than 60 points, the level is determined to be poor.

[0091] It can be seen that the method for evaluating the cloud service quality of the government cloud described in the embodiment of the present invention can, after obtaining the first target information of the government cloud, evaluate the cloud service quality of the government cloud from different angles through the determined cloud service quality evaluation model, and finally automatically obtain the cloud service quality evaluation result of the government cloud, which can realize accurate evaluation of the cloud service quality of the government cloud, thereby improving the accuracy of the cloud service quality evaluation.

[0092] Example 2

[0093] See also Figure 2 , Figure 2 This is a flow chart of another method for evaluating the cloud service quality of a government cloud disclosed in an embodiment of the present invention. Figure 2 As shown, the evaluation method of the cloud service quality of the government cloud may include the following operations:

[0094] 201. Obtain first target information of a target government cloud, wherein the target government cloud includes any government service platform that uses cloud services, and the first target information includes cloud service availability information and / or cloud service reliability information and / or cloud service responsiveness information.

[0095] 202. Obtain a cloud service availability score for the target government cloud based on the determined cloud service availability quantitative evaluation standard and the cloud service availability information of the target government cloud.

[0096] In an embodiment of the present invention, the cloud service availability quantitative evaluation standard can realize a quantitative evaluation of the cloud service availability information of the target government cloud and obtain a cloud service availability quantitative evaluation result (such as a cloud service availability evaluation score).

[0097] In an embodiment of the present invention, the specific process of calculating the cloud service availability score of the target government cloud based on the cloud service availability information of the target government cloud can be the method in Example 1, or it can be other methods that can calculate the cloud service availability score of the target government cloud through the cloud service availability information. The embodiment of the present invention does not limit this.

[0098] 203. Based on the determined cloud service reliability quantitative evaluation standard and the cloud service reliability information of the target government cloud, the cloud service reliability score of the target government cloud is obtained.

[0099] In an embodiment of the present invention, the cloud service reliability quantitative evaluation standard can realize a quantitative evaluation of the cloud service reliability information of the target government cloud and obtain a cloud service reliability quantitative evaluation result (such as a cloud service reliability evaluation score).

[0100] In an embodiment of the present invention, the specific process of calculating the cloud service reliability score of the target government cloud based on the cloud service reliability information of the target government cloud can be the method in Example 1, or it can be other methods that can calculate the cloud service reliability score of the target government cloud through the cloud service reliability information. The embodiment of the present invention does not limit this.

[0101] 204. Obtain a cloud service responsiveness score for the target government cloud based on the determined cloud service responsiveness quantitative evaluation standard and the cloud service responsiveness information of the target government cloud.

[0102] In an embodiment of the present invention, the cloud service responsiveness quantitative evaluation standard can realize the quantitative evaluation of the cloud service responsiveness information of the target government cloud and obtain the cloud service responsiveness quantitative evaluation result (such as the cloud service responsiveness evaluation score).

[0103] In an embodiment of the present invention, the specific process of calculating the cloud service responsiveness score of the target government cloud based on the cloud service responsiveness information of the target government cloud can be the method in Example 1, or it can be other methods that can calculate the cloud service responsiveness score of the target government cloud through the cloud service responsiveness information. The embodiment of the present invention does not limit this.

[0104] In the embodiment of the present invention, for other descriptions of steps 201 to 204 , please refer to the detailed description of steps 101 to 102 in the first embodiment, which will not be repeated in the embodiment of the present invention.

[0105] 205. Determine weight factor information based on the determined evaluation model, wherein the weight factor information includes a weight factor for a cloud service availability score, a weight factor for a cloud service reliability score, and a weight factor for a cloud service responsiveness score.

[0106] In an embodiment of the present invention, the weight factor information is the weight factor corresponding to the cloud service availability information and / or cloud service reliability information and / or cloud service responsiveness information in the first target information of the target government cloud. The weight factor of the cloud service availability information, the weight factor of the cloud service reliability information and the weight factor of the cloud service responsiveness information are determined based on the calculation results of the cloud service availability information and / or cloud service reliability information and / or cloud service responsiveness information in the first target information by the cloud service quality evaluation model.

[0107] 206. Calculate the target cloud service quality assessment score of the target government cloud based on the weight factor information, cloud service availability score, cloud service reliability score, and cloud service responsiveness score of the target government cloud.

[0108] In the embodiment of the present invention, the target cloud service quality evaluation score of the target government cloud is finally obtained through the cloud service quality evaluation model. The specific calculation process of the target cloud service quality evaluation score is explained in detail through the following example: Based on the cloud service quality evaluation model, the weight factor of the cloud service availability score corresponding to the cloud service availability information of the target government cloud is first determined to be 0.3, the weight factor of the cloud service reliability score corresponding to the cloud service reliability information of the target government cloud is determined to be 0.4, and the weight factor of the cloud service responsiveness score corresponding to the cloud service responsiveness information of the target government cloud is determined to be 0.3. The availability score is 80 points. According to the cloud service reliability information of the target government cloud, the cloud service reliability score of the target government cloud is calculated to be 70 points. According to the cloud service responsiveness information of the target government cloud, the cloud service responsiveness score of the target government cloud is calculated to be 90 points. The specific calculation process of the cloud service quality evaluation model is: cloud service availability score * weight factor corresponding to cloud service availability score + cloud service reliability score * weight factor corresponding to cloud service reliability score + cloud service responsiveness score * weight factor corresponding to cloud service responsiveness score, that is, 80*0.3+70*0.4+90*0.3=79 points. The target cloud service quality evaluation score of the target government cloud is finally 79 points.

[0109] It can be seen that the method for evaluating the cloud service quality of the government cloud described in the embodiment of the present invention can, after obtaining the first target information of the target government cloud, calculate the weight factors and assessment scores corresponding to the cloud service availability information, cloud service reliability information and cloud service responsiveness information based on the cloud service quality evaluation model, and finally calculate the final target cloud service quality evaluation score based on the weight factors and assessment scores of the cloud service availability information, cloud service reliability information and cloud service responsiveness information of the target government cloud, which can further realize the accurate evaluation of the cloud service quality of the government cloud, thereby further improving the accuracy of the cloud service quality evaluation.

[0110] In an optional embodiment, determining the weight factor information based on the determined evaluation model may include:

[0111] Obtaining the cloud service availability score, the service reliability score, and the service responsiveness score of the target government cloud recorded within the determined first time period;

[0112] Analyzing the importance level of the cloud service availability score, the importance level of the service reliability score, and the importance level of the service responsiveness score based on the determined evaluation model;

[0113] According to the importance level of the cloud service availability score, the importance level of the service reliability score, and the importance level of the service responsiveness score, a weight factor of the cloud service availability score, a weight factor of the cloud service reliability score, and a weight factor of the cloud service responsiveness score are determined.

[0114] In this optional embodiment, the first time period can be flexibly adjusted according to actual needs. For example, when the amount of data required to determine the importance level of the cloud service availability score, the importance level of the service reliability score, and the importance level of the service responsiveness score is large, the determined first time period can be set to be longer (such as 6 months); when the amount of data required to determine the importance level of the cloud service availability score, the importance level of the service reliability score, and the importance level of the service responsiveness score is small, the determined first time period can be set to be shorter (such as 1 month).

[0115] It can be seen that this optional embodiment can determine the importance level of the cloud service availability score and the importance level of the service reliability score and the importance level of the service responsiveness score based on the historical data of the target government cloud itself, and finally obtain the weight factor information corresponding to the target government cloud, which can improve the accuracy of determining the weight factor of the target government cloud.

[0116] In another optional embodiment, the method may further include:

[0117] Obtaining a target cloud service quality assessment score of the target government cloud recorded within the first time period;

[0118] The cloud service quality grade standard of the target government cloud is determined based on the target cloud service quality evaluation score of the target government cloud recorded within the first time period, wherein the cloud service quality grade standard includes at least one cloud service quality grade.

[0119] In this optional embodiment, the cloud service quality level may include multiple levels. For example, the cloud service quality level is divided into S, A, B and C levels in descending order according to the cloud service quality. Among them, S level corresponds to excellent, A level corresponds to good, B level corresponds to average and C level corresponds to poor. The cloud service quality level classification can also be in other ways, which is not limited by the embodiments of the present invention.

[0120] It can be seen that this optional embodiment can determine the cloud service quality level standard of the target government cloud based on the historical data of the target government cloud itself, which can improve the accuracy of determining the cloud service quality level standard of the target government cloud.

[0121] In yet another optional embodiment, the method may further include:

[0122] Determine a first cloud service quality level according to the target cloud service quality assessment score of the target government cloud and the cloud service quality level standard, wherein the first cloud service quality level is the cloud service quality level corresponding to the target cloud service quality assessment score of the target government cloud;

[0123] Obtaining the cloud service quality evaluation information of the target government cloud by the target government cloud users;

[0124] Determine a second cloud service quality level based on the cloud service quality evaluation information of the target government cloud, wherein the second cloud service quality level is an average cloud service quality level of the target government cloud determined based on the cloud service quality evaluation information;

[0125] Comparing the first cloud service quality level with the second cloud service quality level to obtain a comparison result;

[0126] When the comparison result indicates that the first cloud service quality level is higher than the second cloud service quality level, the first cloud service quality level of the target government cloud is adjusted.

[0127] In this optional embodiment, the cloud service quality evaluation information of the target government cloud is the evaluation information of the target government cloud by the users of the target government cloud based on their own usage experience after using the target government cloud. The evaluation information includes grade information. The evaluated cloud service quality grades can be divided into S, A, B and C grades according to the cloud service quality from high to low. Among them, S grade corresponds to excellent, A grade corresponds to good, B grade corresponds to average and C grade corresponds to poor. The evaluation grade classification of the cloud service quality can also be in other ways, which is not limited by the embodiments of the present invention.

[0128] In this optional embodiment, after obtaining the average cloud service quality level of the target government cloud, the first cloud service quality level and the second cloud service quality level are compared, and the comparison process is specifically as follows: when it is determined that the first cloud service quality level of the target government cloud is S level and the second cloud service quality level is A level, in comparing the first cloud service quality level and the second cloud service quality level, since the first cloud service quality level (S level) is higher than the second cloud service quality level (A level), the comparison result is determined to be that the first cloud service quality level is higher than the second cloud service quality level; when it is determined that the first cloud service quality level of the target government cloud is S level, the second cloud service quality level is The service quality level of the first cloud service is S. When comparing the service quality level of the first cloud service and the service quality level of the second cloud service, since the service quality level of the first cloud service (S) is higher than the service quality level of the second cloud service (S), the comparison result is determined to be that the service quality level of the first cloud service is equal to the service quality level of the second cloud service; when it is determined that the service quality level of the first cloud service is A and the service quality level of the second cloud service is S, when comparing the service quality level of the first cloud service and the service quality level of the second cloud service, since the service quality level of the first cloud service (A) is higher than the service quality level of the second cloud service (S), the comparison result is determined to be that the service quality level of the first cloud service is lower than the service quality level of the second cloud service.

[0129] It can be seen that this optional embodiment can determine whether the cloud service quality level determined by the system is higher than the manually evaluated level based on the comparison results of the first cloud service quality level and the second cloud service quality level. When it is higher than the manually evaluated level, the first cloud service quality level of the target government cloud is adjusted in time, thereby improving the accuracy of determining the cloud service quality level.

[0130] In another optional embodiment, the operation of adjusting the first cloud service quality level of the target government cloud may specifically be:

[0131] Re-determine and obtain updated weight factor information based on the evaluation model;

[0132] Calculate the updated target cloud service quality evaluation score of the target government cloud based on the update weight factor information, the cloud service availability score, the cloud service reliability score, and the cloud service responsiveness score of the target government cloud;

[0133] The first cloud service quality level is re-determined based on the updated target cloud service quality assessment score of the target government cloud and the cloud service quality level standard.

[0134] It can be seen that this optional embodiment can recalculate the target cloud service quality evaluation score by re-determining the weight factor information, thereby re-determining the cloud service quality level, which can further improve the accuracy of determining the cloud service quality level.

[0135] Example 3

[0136] See also Figure 3 , Figure 3 This is a schematic diagram of the structure of a device for evaluating the cloud service quality of a government cloud disclosed in an embodiment of the present invention. Figure 3 As shown, the device may include:

[0137] An acquisition module 301 is configured to acquire first target information of a target government cloud, wherein the target government cloud includes any government service platform using cloud services, and the first target information includes cloud service availability information and / or cloud service reliability information and / or cloud service responsiveness information;

[0138] The evaluation module 302 is used to evaluate the cloud service quality of the target government cloud based on the first target information and the determined evaluation model to obtain a target cloud service quality evaluation result of the target government cloud.

[0139] It can be seen that the cloud service quality evaluation device for the government cloud described in the embodiment of the present invention can, after obtaining the first target information of the government cloud, evaluate the cloud service quality of the government cloud from different angles through the determined cloud service quality evaluation model, and finally automatically obtain the cloud service quality evaluation result of the government cloud, which can realize accurate evaluation of the cloud service quality of the government cloud, thereby improving the accuracy of the cloud service quality evaluation.

[0140] In an optional embodiment, the evaluation module 302 evaluates the cloud service quality of the target government cloud based on the first target information and the determined evaluation model, and obtains the target cloud service quality evaluation result of the target government cloud in the following manner:

[0141] Obtaining a cloud service availability score for the target government cloud based on the determined cloud service availability quantitative evaluation standard and the cloud service availability information of the target government cloud;

[0142] Obtaining a cloud service reliability score for the target government cloud based on the determined cloud service reliability quantitative evaluation standard and the cloud service reliability information of the target government cloud;

[0143] Obtaining a cloud service responsiveness score for the target government cloud based on the determined cloud service responsiveness quantitative evaluation standard and the cloud service responsiveness information of the target government cloud;

[0144] The cloud service availability score, the cloud service reliability score and the cloud service responsiveness score of the target government cloud are calculated based on the determined evaluation model to obtain the target cloud service quality evaluation score of the target government cloud.

[0145] In another optional embodiment, the evaluation module 302 calculates the cloud service availability score, the cloud service reliability score, and the cloud service responsiveness score of the target government cloud based on the determined evaluation model, and obtains the target cloud service quality evaluation score of the target government cloud in the following manner:

[0146] Determining weight factor information based on the determined evaluation model, wherein the weight factor information includes a weight factor for the cloud service availability score, a weight factor for the cloud service reliability score, and a weight factor for the cloud service responsiveness score;

[0147] The target cloud service quality evaluation score of the target government cloud is obtained by calculation based on the weight factor information of the target government cloud, the cloud service availability score, the cloud service reliability score and the cloud service responsiveness score.

[0148] It can be seen that the cloud service quality evaluation device for the government cloud described in the embodiment of the present invention can, after obtaining the first target information of the target government cloud, calculate the weight factors and assessment scores corresponding to the cloud service availability information, cloud service reliability information and cloud service responsiveness information based on the cloud service quality evaluation model, and finally calculate the final target cloud service quality evaluation score based on the weight factors and assessment scores of the cloud service availability information, cloud service reliability information and cloud service responsiveness information of the target government cloud, which can further realize the accurate evaluation of the cloud service quality of the government cloud, thereby further improving the accuracy of the cloud service quality evaluation.

[0149] In another optional embodiment, the evaluation module 302 determines the weight factor information based on the determined evaluation model in the following specific manner:

[0150] Obtaining the cloud service availability score, the service reliability score, and the service responsiveness score of the target government cloud recorded within the determined first time period;

[0151] Analyzing the importance level of the cloud service availability score, the importance level of the service reliability score, and the importance level of the service responsiveness score based on the determined evaluation model;

[0152] According to the importance level of the cloud service availability score, the importance level of the service reliability score, and the importance level of the service responsiveness score, a weight factor of the cloud service availability score, a weight factor of the cloud service reliability score, and a weight factor of the cloud service responsiveness score are determined.

[0153] It can be seen that this optional embodiment can determine the importance level of the cloud service availability score and the importance level of the service reliability score and the importance level of the service responsiveness score based on the historical data of the target government cloud itself, and finally obtain the weight factor information corresponding to the target government cloud, which can improve the accuracy of determining the weight factor of the target government cloud.

[0154] In another optional embodiment, the acquisition module 301 is further configured to acquire the target cloud service quality evaluation score of the target government cloud recorded within the first time period;

[0155] And, the device also includes:

[0156] The determination module 303 is used to determine the cloud service quality level standard of the target government cloud based on the target cloud service quality evaluation score of the target government cloud recorded in the first time period, wherein the cloud service quality level standard includes at least one cloud service quality level.

[0157] It can be seen that this optional embodiment can determine the cloud service quality level standard of the target government cloud based on the historical data of the target government cloud itself, which can improve the accuracy of determining the cloud service quality level standard of the target government cloud.

[0158] In another optional embodiment, the determination module 303 is further configured to determine a first cloud service quality level according to the target cloud service quality evaluation score of the target government cloud and the cloud service quality level standard, wherein the first cloud service quality level is the cloud service quality level corresponding to the target cloud service quality evaluation score of the target government cloud;

[0159] The acquisition module 301 is further configured to obtain the cloud service quality evaluation information of the target government cloud by the target government cloud user;

[0160] The determining module 303 is further configured to determine a second cloud service quality level based on the cloud service quality evaluation information of the target government cloud, wherein the second cloud service quality level is an average cloud service quality level of the target government cloud determined based on the cloud service quality evaluation information;

[0161] And, the device also includes:

[0162] A comparison module 304 is configured to compare the first cloud service quality level with the second cloud service quality level to obtain a comparison result;

[0163] The adjustment module 305 is used to adjust the first cloud service quality level of the target government cloud when the comparison result of the comparison module 304 indicates that the first cloud service quality level is higher than the second cloud service quality level.

[0164] It can be seen that this optional embodiment can determine whether the cloud service quality level determined by the system is higher than the manually evaluated level based on the comparison results of the first cloud service quality level and the second cloud service quality level. When it is higher than the manually evaluated level, the first cloud service quality level of the target government cloud is adjusted in time, thereby improving the accuracy of determining the cloud service quality level.

[0165] In another optional embodiment, the operation of the adjustment module 305 adjusting the first cloud service quality level of the target government cloud is specifically:

[0166] Re-determine and obtain updated weight factor information based on the evaluation model;

[0167] Calculate the updated target cloud service quality evaluation score of the target government cloud based on the update weight factor information, the cloud service availability score, the cloud service reliability score, and the cloud service responsiveness score of the target government cloud;

[0168] The first cloud service quality level is re-determined based on the updated target cloud service quality assessment score of the target government cloud and the cloud service quality level standard.

[0169] It can be seen that this optional embodiment can recalculate the target cloud service quality evaluation score by re-determining the weight factor information, thereby re-determining the cloud service quality level, which can further improve the accuracy of determining the cloud service quality level.

[0170] Example 4

[0171] See also Figure 5 , Figure 5 This is a structural diagram of another device for evaluating the cloud service quality of a government cloud disclosed in an embodiment of the present invention. Figure 5 As shown, the device may include:

[0172] A memory 401 storing executable program code;

[0173] a processor 402 coupled to the memory 401;

[0174] The processor 402 calls the executable program code stored in the memory 401 to execute the steps in the method for evaluating the cloud service quality of the government cloud described in Example 1 or Example 2.

[0175] Example 5

[0176] An embodiment of the present invention discloses a computer-readable storage medium that stores a computer program for electronic data exchange, wherein the computer program enables a computer to execute the steps of the method for evaluating the cloud service quality of a government cloud described in Example 1 or Example 2.

[0177] Example 6

[0178] An embodiment of the present invention discloses a computer program product, which includes a non-transitory computer-readable storage medium storing a computer program, and the computer program is operable to enable a computer to execute the steps in the method for evaluating the cloud service quality of the government cloud described in Example 1 or Example 2.

[0179] The device embodiments described above are merely illustrative. Modules described as separate components may or may not be physically separate, and components shown as modules may or may not be physical modules, i.e., they may be located in one place or distributed across multiple network modules. Some or all of the modules may be selected based on actual needs to achieve the objectives of the present embodiment. Persons of ordinary skill in the art will be able to understand and implement the present invention without inventive effort.

[0180] Through the detailed description of the above embodiments, those skilled in the art can clearly understand that each embodiment can be implemented by means of software plus the necessary general hardware platform, or of course, by means of hardware. Based on this understanding, the above technical solution, in essence, or the portion that contributes to the prior art, can be embodied in the form of a software product, which can be stored in a computer-readable storage medium, including a read-only memory (ROM), a random access memory (RAM), a programmable read-only memory (PROM), an erasable programmable read-only memory (EPROM), a one-time programmable read-only memory (OTPROM), an electronically erasable programmable read-only memory (EEPROM), a compact disc read-only memory (CD-ROM) or other optical disc storage, magnetic disk storage, magnetic tape storage, or any other computer-readable medium capable of carrying or storing data.

[0181] Finally, it should be noted that the cloud service quality evaluation method, device and storage medium for a government cloud disclosed in the embodiments of the present invention are only preferred embodiments of the present invention, and are only used to illustrate the technical solutions of the present invention, rather than to limit them. Although the present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that the technical solutions described in the aforementioned embodiments may still be modified, or some of the technical features therein may be replaced by equivalents. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the various embodiments of the present invention.

Claims

1. A method for evaluating the cloud service quality of a government cloud, characterized in that: The method comprises: Acquiring first target information of a target government cloud, wherein the target government cloud includes any government service platform using cloud services, and the first target information includes at least one target sub-information of cloud service availability information, cloud service reliability information, and cloud service responsiveness information; For each target sub-information of the target government cloud within the determined second time period, matching the initial score of the target sub-information according to the determined evaluation model; Calculating a target deduction score for the target sub-information based on the determined evaluation model and the target sub-information; Calculating a first target cloud service score corresponding to the target sub-information of the target government cloud based on the target deduction score of the target sub-information and the initial score of the target sub-information, wherein the first target cloud service score includes at least one of a cloud service availability score, a cloud service reliability score, and a cloud service responsiveness score, and the first target cloud service score is positively correlated with the corresponding target sub-information; Obtaining a second target cloud service score corresponding to the target sub-information of the target government cloud recorded within the determined first time period, where the calculation method of the second target cloud service score corresponds to the calculation method of the first target cloud service score; Analyzing the importance level of the second target cloud service score corresponding to the target sub-information according to the determined evaluation model; determining a weight factor of the second target cloud service score corresponding to the target sub-information according to the importance level of the second target cloud service score corresponding to the target sub-information; Calculate the target cloud service quality evaluation score of the target government cloud according to the first target cloud service scores of all the target sub-information and the weight factors of the second target cloud service scores of all the target sub-information; And, the method further comprises: Determine a first cloud service quality level according to the target cloud service quality assessment score of the target government cloud and the cloud service quality level standard of the target government cloud, wherein the cloud service quality level standard is determined according to the target cloud service quality assessment score, the cloud service quality level standard includes at least one cloud service quality level, and the first cloud service quality level is the cloud service quality level corresponding to the target cloud service quality assessment score of the target government cloud; Obtaining cloud service quality evaluation information of the target government cloud by users of the target government cloud; Determining a second cloud service quality level according to the cloud service quality evaluation information of the target government cloud, wherein the second cloud service quality level is an average cloud service quality level of the target government cloud determined according to the cloud service quality evaluation information; comparing the first cloud service quality level with the second cloud service quality level to obtain a comparison result; When the comparison result indicates that the first cloud service quality level is higher than the second cloud service quality level, adjusting the first cloud service quality level of the target government cloud; Furthermore, the operation of adjusting the first cloud service quality level of the target government cloud is specifically as follows: Re-determine updated weight factor information based on the evaluation model; Calculate according to the updated weight factor information of the target government cloud and the first target cloud service score corresponding to each target sub-information to obtain an updated target cloud service quality evaluation score of the target government cloud; The first cloud service quality level is re-determined based on the updated target cloud service quality assessment score of the target government cloud and the cloud service quality level standard.

2. A device for evaluating the cloud service quality of a government cloud, characterized in that: The device is used to perform the method for evaluating the cloud service quality of the government cloud according to claim 1, and the device includes: an acquisition module, configured to acquire first target information of a target government cloud, wherein the target government cloud includes any government service platform using cloud services, and the first target information includes cloud service availability information and / or cloud service reliability information and / or cloud service responsiveness information; An evaluation module is used to evaluate the cloud service quality of the target government cloud based on the first target information and the determined evaluation model to obtain a target cloud service quality evaluation result of the target government cloud.

3. A device for evaluating the cloud service quality of a government cloud, characterized in that: The device comprises: a memory storing executable program code; a processor coupled to the memory; The processor calls the executable program code stored in the memory to execute part or all of the steps in the method for evaluating the cloud service quality of the government cloud as described in claim 1.

4. A computer storage medium storing computer instructions, which, when called, are used to execute some or all of the steps in the method for evaluating the cloud service quality of the government cloud as described in claim 1.

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