Reminder method, device, computer equipment and computer readable storage medium

Abstract

The present invention relates to artificial intelligence technology, and discloses a reminder method, device, computer equipment and computer-readable storage medium. The reminder method comprises: obtaining information on pending matters, parsing the information on pending matters to obtain matter content, user information and matter processing time; obtaining terminal information of several preset terminals, and matching corresponding preset terminals as reminder terminals according to the terminal information, matter content, matter processing time and user information; if the current time is in the matter processing time, obtaining the current location information and historical location information of the matter user; when it is determined that the matter user is not in a travel state, obtaining credit information and determining a reminder method according to the credit information and the matter processing time; when it is determined that the safety factor of the reminder terminal is within a preset range, sending contact path information and pending matter information to the reminder terminal, thereby improving the reminder effect, effectively avoiding information leakage of the matter user, and improving the security of the information reminder process.

Description

Technical Field

[0001] The present invention relates to the field of artificial intelligence technology, and in particular to a reminder method, device, computer equipment and computer-readable storage medium. Background Art

[0002] In the follow-up of task items, timely reminders of task items are an important step. The traditional reminder method uses manual reminders, which has problems such as high labor costs, low management efficiency, and poor reminder effects. It is also not convenient to use multiple contact methods for reminders. Moreover, manually obtaining the contact information of the task user for task reminders can easily lead to privacy leakage of the task user. Summary of the invention

[0003] The embodiments of the present invention provide a reminder method, device, computer equipment and computer-readable storage medium, aiming to improve the security and intelligence of the information reminder process and improve the reminder effect.

[0004] In a first aspect, an embodiment of the present invention provides a reminder method, including:

[0005] Obtaining pending item information, and parsing the pending item information to obtain the corresponding item content, user information of the item user, and item processing time;

[0006] Acquire terminal information of several preset terminals, and match the corresponding preset terminal as a reminder terminal for the pending item information according to the terminal information, item content, item processing time, and user information;

[0007] If the current time is within the event processing time, obtain the event user's current location information and historical location information within a first preset time period;

[0008] When it is determined based on the current location information and historical location information that the event user is not in a travel state, the event user's credit information is obtained based on the user information, and the reminder method is determined based on the credit information and the event processing time;

[0009] When it is determined that the safety factor of the reminder terminal is within a preset range based on the terminal information of the reminder terminal, the corresponding contact path information is obtained according to the reminder method, and the contact path information and the pending matter information are sent to the reminder terminal, so that the reminder terminal reminds the matter user based on the contact path information and the pending matter information.

[0010] In a second aspect, an embodiment of the present invention further provides a reminder device, including:

[0011] The item information parsing module is used to obtain the information of items to be processed, and parse the information of items to be processed to obtain the corresponding item content, user information of the item user, and item processing time;

[0012] The reminder terminal matching module is used to obtain the terminal information of several preset terminals, and match the corresponding preset terminal as the reminder terminal for the pending item information according to the terminal information, item content, item processing time, and user information;

[0013] A location information acquisition module, used to acquire the current location information of the event user and the historical location information within a first preset time period if the current time is within the event processing time;

[0014] A reminder method determination module is used to obtain the credit information of the event user according to the user information when it is determined that the event user is not in a travel state according to the current location information and the historical location information, and determine the reminder method according to the credit information and the event processing time;

[0015] The path information sending module is used to obtain the corresponding contact path information according to the reminder method when it is judged that the safety factor of the reminder terminal is within a preset range according to the terminal information of the reminder terminal, and send the contact path information and the pending matter information to the reminder terminal, so that the reminder terminal can remind the matter user according to the contact path information and the pending matter information.

[0016] In a third aspect, an embodiment of the present invention further provides a computer device, the computer device comprising a memory and a processor;

[0017] Memory for storing computer programs;

[0018] The processor is used to execute the computer program and implement the above-mentioned reminder method when executing the computer program.

[0019] In a fourth aspect, an embodiment of the present invention further provides a computer-readable storage medium, wherein the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the processor implements the above-mentioned reminder method.

[0020] The embodiments of the present invention provide a reminder method, apparatus, computer device and computer-readable storage medium, wherein the reminder method includes: obtaining information on pending items, and parsing the pending item information to obtain corresponding item content, user information of the item user, and item processing time; obtaining terminal information of several preset terminals, and matching the pending item information with corresponding preset terminals as reminder terminals according to the terminal information, item content, item processing time, and user information; if the current time is in the item processing time, obtaining the current location information of the item user and the historical location information within a first preset time period; when it is judged that the item user is not in a travel state according to the current location information and the historical location information, obtaining the credit information of the item user according to the user information, and determining the reminder method according to the credit information and the item processing time; when it is judged that the safety factor of the reminder terminal is within a preset range according to the terminal information of the reminder terminal, obtaining the corresponding contact path information according to the reminder method, and sending the contact path information and the pending item information to the reminder terminal, so that the reminder terminal reminds the item user according to the contact path information and the pending item information. The reminder method provided by the present invention uses a preset terminal that matches the pending matter information with the terminal information as the reminder terminal, and allocates a suitable reminder terminal to the pending matter information to improve the reminder effect. At the same time, the method will only obtain the contact path information when it determines that the safety factor of the reminder terminal is within a preset range, which can effectively avoid information leakage of the matter user and improve the security of the information reminder process. In addition, the method sends the contact path information to the reminder terminal so that the reminder terminal reminds according to the contact path information, which can improve the effect of the information reminder. BRIEF DESCRIPTION OF THE DRAWINGS

[0021] In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings required for use in the description of the embodiments will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without creative work.

[0022] Figure 1 It is a schematic diagram of a step flow of a reminder method provided by an embodiment of the present invention;

[0023] Figure 2 yes Figure 1 A flowchart of the reminder terminal determination step in the reminder method;

[0024] Figure 3 yes Figure 2 A schematic diagram of a flow chart of a step of determining an estimated completion time in the step of determining the prompting terminal;

[0025] Figure 4 yes Figure 2A flow chart of a step for determining the efficiency of event reminders in the reminder terminal determination step;

[0026] Figure 5 yes Figure 1 A flowchart of a reminder mode determination step in the reminder method;

[0027] Figure 6 A schematic diagram of the module structure of a reminder device provided by an embodiment of the present invention;

[0028] Figure 7 A schematic block diagram of the structure of a computer device provided in an embodiment of the present invention. DETAILED DESCRIPTION

[0029] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0030] The flowcharts shown in the accompanying drawings are only examples and do not necessarily include all the contents and operations / steps, nor must they be executed in the order described. For example, some operations / steps may also be decomposed, combined or partially merged, so the actual execution order may change according to actual conditions.

[0031] It should be understood that the terms used in this specification of the present invention are only for the purpose of describing specific embodiments and are not intended to limit the present invention. As used in the specification of the present invention and the appended claims, unless the context clearly indicates otherwise, the singular forms "a", "an" and "the" are intended to include plural forms.

[0032] It should be further understood that the term “and / or” used in the present specification and the appended claims refers to any and all possible combinations of one or more of the associated listed items, and includes these combinations.

[0033] In the process of following up on task items, it is often necessary to promptly remind the item users who are responsible for handling the items. The traditional reminder method is manual reminder, which has problems such as high labor costs, low management efficiency, and poor reminder effects. It is also not convenient to use multiple contact methods for reminders. Moreover, manually obtaining the contact information of the item user for item reminders can easily lead to privacy leakage of the item user.

[0034] Based on this, the embodiments of the present invention provide a reminder method, device, computer equipment and computer-readable storage medium, which are intended to improve the security and intelligence of the information reminder process and improve the reminder effect. Among them, the reminder method can be applied to electronic devices such as computers, intelligent robots, independent servers or server clusters, and is not limited here.

[0035] In this embodiment, the reminder method is applied to an independent server as an example for description, but the reminder method is not limited to being applied to an independent server.

[0036] Some implementation modes of the present invention are described in detail below in conjunction with the accompanying drawings. The following embodiments and features in the embodiments may be combined with each other unless there is any conflict.

[0037] See also Figure 1 , Figure 1 The present invention provides a flowchart showing the steps of a reminder method, which specifically includes the following steps S1-S5.

[0038] Step S1, obtain the pending matter information, and parse the pending matter information to obtain the corresponding matter content, user information of the matter user, and matter processing time.

[0039] The server executing this method obtains information on pending items, which corresponds to pending item tasks. The pending item information is item information whose start time is less than or equal to the current time and whose status attribute is unprocessed item tasks. The pending item information can be sent to the server via a control terminal that is communicatively connected to the server, or can be pre-stored in a database in the server. In some embodiments, the server obtains the pending item information from the database by matching a pre-configured first matching model.

[0040] The pending items information includes at least the item content of one or more item tasks, the user information of the item user, and the corresponding item processing time, wherein the item processing time includes at least the item start time and the item deadline.

[0041] After obtaining the pending item information, the server parses the pending item information to obtain the item content, the user information of the item user, and the item processing time in the pending item information. It can be understood that the item user is the individual or group that executes the item content, the user information can be the unique identifier of the corresponding item user, the item start time represents the start time node corresponding to the item content, and the item end time represents the end time node corresponding to the item content.

[0042] Specifically, the content of the items in the pending items information may be payment items, life items or work items to be processed, and the item user is the individual or group who needs to complete the payment items, life items or work items.

[0043] Step S2: obtaining terminal information of several preset terminals, and matching the corresponding preset terminal as a reminder terminal for the pending item information according to the terminal information, the item content, the item processing time, and the user information.

[0044] The terminal information of several preset terminals is obtained, wherein the preset terminal is a terminal device or system pre-set for reminding the user of the matter, and the preset terminal is in communication connection with the server executing the present method, and the terminal information of the preset terminal may include the status information of the preset terminal and the matter reminder log, and the matter reminder log includes several matter reminder records completed by the preset terminal. The terminal information of several preset terminals can be obtained by the preset terminal actively sending the corresponding terminal information to the server, or by the server sending an information request to the preset terminal so that the preset terminal sends the corresponding terminal information to the server, and the terminal information corresponding to several preset terminals and the identifier of the preset terminal can also be stored in the database of the server, and the server obtains the terminal information of the preset terminal corresponding to the identifier according to the identifier of the preset terminal. In some embodiments, the server inputs the identifier of the preset terminal into a pre-configured second matching model to obtain the corresponding terminal information from the database.

[0045] After obtaining the terminal information of several preset terminals, the server matches the pending item information among several preset terminals according to the terminal information and the item content, item processing time, and user information corresponding to the pending item information, and obtains the reminder terminal corresponding to the pending item information.

[0046] like Figure 2 As shown, in some implementations, step S2 matches the corresponding preset terminal as the reminder terminal for the pending item information according to the item content, the user information, the terminal information, and the item processing time, specifically including steps S21-S23:

[0047] Step S21: Determine the estimated completion time for the user to complete the content of the matter based on the user information.

[0048] It is understandable that for the same task content, different task users have different estimated completion times, and the server can determine the estimated completion time for the task user to complete the task content based on the user information.

[0049] like Figure 3As shown, in some implementations, step S21 specifically includes steps S211-S213:

[0050] Step S211, reading the event user event log corresponding to the user information, wherein the event user event log includes event types and event progress records of multiple historical events of the event user;

[0051] Step S212: Calculate the estimated time of the event user corresponding to the event type according to the event progress record;

[0052] Step S213: Determine the estimated completion time for the user to complete the content of the item from multiple estimated times of the type according to the item type.

[0053] Read the item user item log corresponding to the user information, where the item user item log includes multiple historical items that the item user has completed before the current time, as well as the item type and item progress record corresponding to each historical item, and the item progress record includes at least the start time and completion time of the corresponding historical item. For example, the item type of a historical item in the item user item log corresponding to the item user is a payment transaction, and the corresponding item progress record has a start time of 0:00 on January 1, 2020 and a completion time of 23:30 on May 31, 2020, which means that the item user has an order to be paid starting from 0:00 on January 1, 2020, and the item user actually completed the payment at 23:30 on May 31, 2020.

[0054] In some implementations, the user information includes a matter user matter log corresponding to the matter user, and the server may parse the user information to quickly read the corresponding matter user matter log.

[0055] After reading the item user's item log, the type estimated time for the item user to complete different item types is calculated based on the item process records in the item user's item log. Specifically, the item user's item log includes item types and item process records of multiple historical items. The server classifies multiple historical items according to item types, obtains type sub-logs corresponding to each item type, and then estimates the type estimated time for the corresponding item type based on the item process records of multiple historical items in the type sub-log. For example, for the item process records of multiple historical items in the type sub-log, the actual time elapsed from the start to the completion of each historical item can be calculated separately, and then the type estimated time can be estimated based on the preset weighted average calculation formula.

[0056] After obtaining the type estimated time, the server matches the type estimated times corresponding to multiple item types according to the item type of the to-be-processed item information to obtain the estimated completion time for the item user to complete the item content.

[0057] Step S22: determining the event reminder efficiency of the preset terminal for reminding the event content according to the terminal information.

[0058] It is understandable that different preset terminals may use different reminder strategies for reminders. Therefore, for the same item content, the reminder efficiency obtained by different preset terminals for item reminders may not be the same. For example, the reminder strategy of a preset terminal A is suitable for reminding payment transactions, and the reminder efficiency for payment transactions is better. The reminder strategy of another preset terminal B is suitable for reminding work transactions, and the reminder efficiency for work transactions is better. The server can determine the item reminder efficiency of the preset terminal for reminding the item content in the to-be-processed item information based on the terminal information.

[0059] like Figure 4 As shown, in some implementations, step S22 specifically includes steps S221-S223:

[0060] Step S221, determining the item type of the item content;

[0061] Step S222: reading the event reminder log corresponding to the terminal information, and extracting event reminder records matching the event type from the event reminder log;

[0062] Step S223: Calculate the event reminder efficiency of the preset terminal according to a plurality of event reminder records.

[0063] Specifically, the item reminder log includes multiple historical reminder items that the preset terminal has reminded before the current time, and the reminder item type and item reminder record corresponding to each historical reminder item. The item reminder record at least includes the start time and completion time of the corresponding historical item, and the time node when the preset terminal reminds the corresponding item user. The server first determines the item type of the item content of the item information to be processed, then reads the item reminder log corresponding to the terminal information, and extracts the item reminder record matching the item type from the item reminder log, and then inputs the start time and completion time of the historical items in several item reminder records, and the time node when the preset terminal reminds the corresponding item user into the preset reminder efficiency algorithm to output the item reminder efficiency of the preset terminal in reminding the item content of the item type.

[0064] In some implementations, the terminal information includes an event reminder log corresponding to a preset terminal, and the server may parse the terminal information to quickly read the corresponding event reminder log.

[0065] In other embodiments, the event reminder log can be pre-stored in a database of the server, and reading the event reminder log corresponding to the preset terminal can be to obtain the corresponding event reminder log in the database based on the terminal information, which can reduce the amount of data transmitted between the preset terminal and the server, avoid data loss or leakage in the event log of the event user, and improve security performance.

[0066] Step S23: matching a reminder terminal corresponding to the to-be-processed matter information from a plurality of preset terminals according to the estimated completion time, the matter processing time, and the matter reminder efficiency.

[0067] In some implementations, step S23 specifically includes:

[0068] Determine the remaining time corresponding to the content of the matter according to the current time and the matter processing time;

[0069] The reminder efficiency of the matter corresponding to the matching of the remaining time and the estimated completion time;

[0070] The preset terminal corresponding to the event reminder efficiency is used as the reminder terminal.

[0071] The server determines the remaining time corresponding to the item content according to the current time and the item processing time, and determines the urgency of the item information to be processed according to the numerical relationship between the remaining time and the estimated completion time. Specifically, a third matching relationship between the remaining time, the estimated completion time and the urgency can be pre-stored to determine the urgency of the item information to be processed according to the numerical relationship between the remaining time and the estimated completion time, wherein the remaining time corresponding to the item content is the time length between the current time and the corresponding item deadline.

[0072] Exemplarily, the pending items whose ratio of the estimated completion time to the remaining time is greater than or equal to 1 can correspond to the urgency level of "extremely urgent", the pending items whose ratio of the estimated completion time to the remaining time is less than 1 and greater than or equal to 0.7 can correspond to the urgency level of "urgent", and the pending items whose ratio of the estimated completion time to the remaining time is less than 0.7 can correspond to the urgency level of "regular". For example, when the estimated completion time is 7 months and the remaining time is 6 months, the ratio of the estimated completion time to the remaining time is greater than 1, and the urgency level corresponding to the pending items is "extremely urgent".

[0073] After determining the urgency of the pending item information, the corresponding item reminder efficiency is matched according to the urgency of the pending item information, and then the reminder terminal is determined from a plurality of preset terminals according to the item reminder efficiency, so that the item reminder efficiency of the reminder terminal matches the urgency of the pending item information. Specifically, a fourth matching relationship between the urgency and the item reminder efficiency can be pre-stored to match the item reminder efficiency according to the fourth matching relationship. For example, for the pending item information with an urgency of "urgent", a preset terminal with an item reminder efficiency within a preset interval can be selected as the reminder terminal according to the fourth matching relationship.

[0074] It is understandable that the third matching relationship between the remaining time, the estimated completion time and the urgency, and the fourth matching relationship between the urgency and the event reminder efficiency can be specifically set according to actual needs.

[0075] By matching the corresponding preset terminal according to the information of pending matters and the terminal information as the reminder terminal, a reminder terminal with higher reminder efficiency is assigned to remind particularly urgent matters, so as to improve the reminder efficiency and reminder effect when reminding matters, and reasonably allocate the resources of the preset terminal, which is suitable for dealing with large amounts of pending matter information.

[0076] Step S3: If the current time is within the event processing time, obtain the current location information of the event user and the historical location information within a first preset time period.

[0077] Specifically, the event processing time includes the event start time and the event deadline. If the current time is between the event start time and the event deadline, the server obtains the current location information of the event user and the historical location information within the first preset time period.

[0078] In some implementations, the server is connected to the user terminal corresponding to the event user in communication, and the user terminal periodically collects the location of the user terminal and the time of collection within a first preset time period and sends it to the server. The server associates and stores the location of the user terminal with the corresponding collection time to obtain historical positioning information within the first preset time period, wherein the user terminal may be a terminal device registered and held by the event user, and the user terminal may collect information for one hour, one day, or one week, or may be set according to the situation. Based on the stored historical positioning information, the server may quickly call the historical positioning information of the event user within the first preset time period.

[0079] In some implementations, obtaining the current location information of the event user in step S3 specifically includes:

[0080] Determine the user terminal corresponding to the event user according to the user information;

[0081] Acquire multiple geographical locations of the user terminal within a second preset time period, and signal strengths when the user terminal is located at the geographical locations;

[0082] The current positioning information is determined according to the multiple geographical locations and the corresponding signal strengths.

[0083] Determine the user terminal corresponding to the user according to the user information, obtain multiple geographical locations of the user terminal within a second preset time period, and the signal strength when the user terminal is located at the geographical location, and determine the current positioning information according to the multiple geographical locations and the corresponding signal strengths.

[0084] Specifically, the server database pre-stores the correspondence between the user information of the event user and the user terminal, and the corresponding user terminal can be determined by substituting the user information into the correspondence. The user terminal periodically collects the geographical location of the user terminal and the signal strength when the user terminal is located at the geographical location within the second preset time period and sends them to the server, and the server associates and stores the geographical location of the user terminal when collecting and the signal strength.

[0085] In some embodiments, determining the current positioning information based on multiple geographic locations and corresponding signal strengths includes: extracting geographic locations whose corresponding signal strengths are within a preset strength range within a second preset time period to obtain one or more target geographic locations, and determining the current positioning information of the event user based on the one or more target geographic locations.

[0086] By determining the target positioning information based on the geographical locations where the signal is within the preset strength range, the geographical locations with poor user terminal signals among the multiple geographical locations within the second preset time period can be filtered out, thereby improving the accuracy of the current positioning of the user.

[0087] Step S4: when it is determined based on the current positioning information and the historical positioning information that the event user is not in a travel state, the credit information of the event user is obtained based on the user information, and a reminder method is determined based on the credit information and the event processing time.

[0088] Whether the event user is in a travel state is determined based on the current location information and the historical location information. When it is determined based on the current location information and the historical location information that the event user is not in a travel state, the credit information of the event user is obtained based on the user information, and the reminder method is determined based on the credit information and the event processing time. Among them, the event user being in a travel state indicates that the event user is traveling, and the event user not being in a travel state indicates that the event user is not traveling.

[0089] In some embodiments, whether the event user is in a travel state is determined based on the current location information and the historical location information, specifically including: determining the activity range of the event user based on the historical location information, and determining whether the current location information is within the activity range; if the current location information is within the activity range, then the event user is determined not to be in a travel state; if the current location information is outside the activity range, then the event user is determined to be in a travel state. It can be understood that the activity range of the event user represents the area where the event user is located when he is not in a travel state.

[0090] By first determining the travel status of the event user and temporarily not reminding the event user of the event when it is determined that the event user is traveling, it is possible to avoid failure to connect with the event user and / or its corresponding user terminal, resulting in a waste of resources in the process of connecting with the event user and / or its corresponding user terminal. Moreover, the reminder method is determined after it is determined that the event user is not traveling, ensuring that when the event user is reminded of the event in subsequent steps, it can be easily connected with the event user and / or its corresponding user terminal, thereby improving the reminder effect.

[0091] When it is determined that the event user is not in a travel state based on the current location information and historical location information, the server obtains the event user's credit information based on the user information, and determines the reminder method based on the credit information and the event processing time.

[0092] like Figure 5 As shown, in some implementations, when determining the reminder method according to the credit information and the event processing time, step S4 specifically includes:

[0093] Step S41: determine the remaining time corresponding to the matter content according to the current time and the matter processing time.

[0094] Specifically, the remaining time is the length of time between the current time and the deadline of the matter in the matter processing time. The server determines the remaining time corresponding to the matter content based on the current time and the matter processing time. Specifically, the length of time between the current time and the deadline of the matter in the matter processing time is obtained as the remaining time corresponding to the matter content.

[0095] Step S42: input the remaining time and the credit information into a preset overdue risk coefficient calculation formula to obtain an overdue risk coefficient.

[0096] In some implementations, step S42 specifically includes: determining a credit parameter corresponding to the credit information and a duration parameter corresponding to the remaining time, and based on an overdue risk coefficient calculation formula, calculating the overdue risk coefficient of the pending matter information according to the duration parameter and the credit parameter.

[0097] Specifically, the server determines the credit parameters based on the credit information and determines the duration parameters based on the remaining time, and then inputs the credit parameters and the duration parameters into a preset overdue risk coefficient calculation formula to calculate the overdue risk coefficient corresponding to the pending matter information, wherein the overdue risk coefficient is used to characterize the risk of overdue when the matter user executes the matter content of the pending matter information.

[0098] Exemplarily, determining the duration parameter according to the remaining time specifically includes: expressing the remaining time in units of "days", and taking the value of the remaining time corresponding to the unit "day" as the duration parameter. For example, the duration parameter corresponding to the remaining time of 40 days is 40, and the duration parameter corresponding to the remaining time of 2 days and 12 hours is 2.5.

[0099] The server determines the credit parameters according to the credit information. For example, the credit information of the event user can be excellent, good, average, or poor, and predefines the corresponding relationship between the credit information and the corresponding credit parameters:

[0100] The credit parameter corresponding to the credit information of "excellent" is 0.8.

[0101] The credit parameter corresponding to the credit information being "good" is 0.6.

[0102] The credit parameter corresponding to the credit information of "general" is 0.4.

[0103] The credit parameter corresponding to the credit information of "poor" is 0.2.

[0104] Based on the above defined correspondence, the credit parameters of the corresponding event user can be obtained according to the credit information. It can be understood that the correspondence between the credit information of the event user and the corresponding credit parameters can be specifically set according to actual needs.

[0105] In some implementations, the overdue risk coefficient calculation formula is:

[0106] R=(1-C)×T

[0107] Wherein, R is the overdue risk coefficient, T is the duration parameter, and C is the credit parameter. Based on the above overdue risk coefficient calculation formula, the overdue risk coefficient corresponding to the pending matters information can be calculated according to the duration parameter and the credit parameter.

[0108] The following takes the example where the credit information of item user N is "good" and the remaining time is 270 days. According to the correspondence between the credit information and the corresponding credit parameters, the credit parameter of item user N is 0.8. Based on the remaining time of 270 days, the duration parameter is 270. The credit parameter and the duration parameter are input into the preset overdue risk coefficient calculation formula, and the overdue risk coefficient of the pending item information is calculated to be (1-0.8)×270, which is equal to 54.

[0109] Step S43: Match the reminder method corresponding to the pending matter information according to the overdue risk coefficient.

[0110] Specifically, the server pre-stores the correspondence between the overdue risk coefficient and the reminder method. Based on the correspondence between the overdue risk coefficient and the reminder method, the corresponding reminder method is determined according to the calculated overdue risk coefficient. It can be understood that the reminder method is the reminder method used when reminding the event user of the event.

[0111] For example, the correspondence between the overdue risk factor and the reminder method is shown in the following table:

[0112] Overdue risk factor Reminder method Less than or equal to 60 WeChat channel reminder Greater than 60, less than or equal to 120 Periodic email reminders Greater than 120, less than or equal to 180 AI Phone Reminder More than 180 AI phone reminder + periodic email reminder

[0113] Based on the above correspondence, the corresponding reminder method can be determined according to the overdue risk coefficient. For example, the overdue risk coefficient calculated based on the reminder time of the first trigger task and the overdue time of the matter is 54, which is less than 60. That is, the overdue risk of the matter is small, and the corresponding reminder method is WeChat channel reminder.

[0114] By calculating the overdue risk coefficient based on credit information and matter processing time, and determining the reminder method to be used when reminding the user of the matter based on the overdue risk coefficient, intelligent follow-up reminders for matters to be reminded can be achieved, ensuring that matters to be processed with a higher risk of overdue can be reminded in a more intensive manner, thereby improving the effect of follow-up reminders for matters to be reminded.

[0115] Step S5: When it is determined that the safety factor of the reminder terminal is within a preset range according to the terminal information of the reminder terminal, the corresponding contact path information is obtained according to the reminder method, and the contact path information and the pending matter information are sent to the reminder terminal, so that the reminder terminal reminds the matter user according to the contact path information and the pending matter information.

[0116] The safety factor of the reminder terminal is obtained according to the terminal information of the reminder terminal. When it is judged that the safety factor of the reminder terminal is within a preset range according to the terminal information of the reminder terminal, the server obtains the corresponding contact path information according to the reminder method, and sends the contact path information and the information on pending matters to the reminder terminal, so that the reminder terminal can be interconnected with the matter user and / or its corresponding user terminal according to the contact path information, and remind the matter user according to the matter content in the information on pending matters and the time of matter processing during the interconnection.

[0117] In some embodiments, the safety factor of the reminder terminal is obtained based on the terminal information of the reminder terminal, specifically including: parsing the terminal information of the reminder terminal to obtain the device model, adaptive frequency band, and communication protocol corresponding to the reminder terminal, and inputting the device model, adaptive frequency band, and communication protocol into a preset safety factor algorithm to obtain the safety factor of the reminder terminal.

[0118] It is understandable that the security factor of the reminder terminal represents the security of the reminder terminal. If the security factor is within the preset range, it means that the reminder terminal has good security and is a trustworthy device. If the security factor is within the preset range, it means that the reminder terminal has good security and is an untrustworthy device, that is, it may be a Trojan terminal pretending to be a preset terminal to steal the contact information of the event user. Confirming the security of the reminder terminal first and then sending the relevant information to the reminder terminal is intended to prevent the user's contact path information from being sent to the reminder terminal with a low security factor, which can effectively avoid the leakage of the user's privacy.

[0119] In some implementations, the server pre-stores the correspondence between the reminder method and the contact path information of the event user. Substituting the reminder method into the correspondence can obtain the corresponding contact path information, and send the contact path information and the pending event information to the reminder terminal.

[0120] Exemplarily, the reminder method includes: WeChat channel reminder, periodic email reminder, AI phone reminder, and one of AI phone reminder and periodic email reminder at the same time. The server pre-stores multiple contact path information such as the private WeChat business card, private phone number, and private email address of the event user. When the reminder method is WeChat channel reminder, the server obtains the private WeChat business card of the event user according to the reminder method, and sends the private WeChat business card and the pending event information to the reminder terminal. When the reminder method is AI phone reminder and periodic email reminder at the same time, the server obtains the private phone number and private email address of the event user according to the reminder method, and sends the private WeChat business card and the pending event information to the reminder terminal.

[0121] This method sends the contact path information corresponding to the reminder method to the reminder terminal only after determining the reminder method. For example, when the reminder method is WeChat channel reminder, the server only sends the private WeChat business card of the matter user and the information of the pending matter to the reminder terminal, but does not send other contact path information such as private phone numbers and private email addresses, which can effectively avoid the leakage of privacy information such as user contact information.

[0122] After the server sends the contact path information and the pending matter information to the reminder terminal, the reminder terminal connects with the matter user and / or its corresponding user terminal according to the contact path information, and during the connection, reminds the matter user of the matter according to the matter content in the pending matter information and the matter processing time.

[0123] In summary, the reminder method provided by the present invention can be applied to the server to improve the security and intelligence of the information reminder process and improve the reminder effect. The reminder method specifically includes: obtaining the information of pending items, and parsing the pending item information to obtain the corresponding item content, the user information of the item user, and the item processing time; obtaining the terminal information of several preset terminals, and matching the corresponding preset terminal as the reminder terminal for the pending item information according to the terminal information, the item content, the item processing time, and the user information; if the current time is in the item processing time, obtaining the current location information of the item user and the historical location information within the first preset time period; when it is judged that the item user is not in a travel state according to the current location information and the historical location information, obtaining the credit information of the item user according to the user information, and determining the reminder method according to the credit information and the item processing time; when it is judged that the safety factor of the reminder terminal is within the preset range according to the terminal information of the reminder terminal, obtaining the corresponding contact path information according to the reminder method, and sending the contact path information and the pending item information to the reminder terminal, so that the reminder terminal reminds the item user according to the contact path information and the pending item information. The reminder method provided by the present invention uses a preset terminal that matches the pending matter information with the terminal information as the reminder terminal, and allocates a suitable reminder terminal to the pending matter information to improve the reminder effect. At the same time, the method will only obtain the contact path information when it determines that the safety factor of the reminder terminal is within a preset range, which can effectively avoid information leakage of the matter user and improve the security of the information reminder process. In addition, the method sends the contact path information to the reminder terminal so that the reminder terminal reminds according to the contact path information, which can improve the effect of the information reminder.

[0124] Figure 6 A schematic diagram of a module structure of a reminder device provided by an embodiment of the present invention is shown in FIG. Figure 6 As shown, the reminder device 600 includes:

[0125] The item information parsing module 601 is used to obtain the item information to be processed, and parse the item information to be processed to obtain the corresponding item content, user information of the item user, and item processing time;

[0126] The reminder terminal matching module 602 is used to obtain terminal information of several preset terminals, and match the corresponding preset terminal as the reminder terminal for the pending item information according to the terminal information, item content, item processing time, and user information;

[0127] The location information acquisition module 603 is used to acquire the current location information of the event user and the historical location information within a first preset time period if the current time is within the event processing time;

[0128] The reminder method determination module 604 is used to obtain the credit information of the event user according to the user information when it is determined that the event user is not in a travel state according to the current location information and the historical location information, and determine the reminder method according to the credit information and the event processing time;

[0129] The path information sending module 605 is used to obtain the corresponding contact path information according to the reminder method when it is judged that the safety factor of the reminder terminal is within a preset range according to the terminal information of the reminder terminal, and send the contact path information and the pending matter information to the reminder terminal, so that the reminder terminal can remind the matter user according to the contact path information and the pending matter information.

[0130] In some implementations, the reminder terminal matching module 602 matches the corresponding preset terminal as the reminder terminal for the pending item information according to the item content, user information, terminal information, and item processing time, specifically including:

[0131] Determine the estimated completion time of the task content by the task user based on the user information;

[0132] Determine the reminder efficiency of the preset terminal for reminding the content of the matter according to the terminal information;

[0133] According to the estimated completion time, the matter processing time, and the matter reminder efficiency, a reminder terminal corresponding to the to-be-processed matter information is matched from a plurality of preset terminals.

[0134] In some implementations, the reminder terminal matching module 602 determines the estimated completion time of the task user to complete the task content according to the user information, specifically including:

[0135] Read the user event log corresponding to the user information, wherein the user event log includes event types and event progress records of multiple historical events of the event user;

[0136] Calculate the estimated time of the item type corresponding to the item type of the item user according to the item progress record;

[0137] The estimated completion time for the task user to complete the task content is determined from multiple types of estimated times based on the task type.

[0138] In some implementations, the reminder terminal matching module 602 determines the reminder efficiency of the preset terminal for reminding the content of the matter according to the terminal information, specifically including:

[0139] The type of matter that determines the content of the matter;

[0140] Read the event reminder log corresponding to the terminal information, and extract the event reminder record matching the event type from the event reminder log;

[0141] Calculate the event reminder efficiency of the preset terminal based on a number of event reminder records.

[0142] In some implementations, the reminder terminal matching module 602 matches a reminder terminal corresponding to the pending item information from a plurality of preset terminals according to the estimated completion time, the item processing time, and the item reminder efficiency, specifically including:

[0143] Determine the remaining time corresponding to the matter content according to the current time and the matter processing time;

[0144] Remind efficiency based on the matching of remaining time and expected completion time;

[0145] The preset terminal corresponding to the event reminder efficiency is used as the reminder terminal.

[0146] In some implementations, the location information acquisition module 603 acquires the current location information of the event user, specifically including:

[0147] Determine the user terminal corresponding to the event user according to the user information;

[0148] Acquire multiple geographical locations of the user terminal within a second preset time period, and signal strengths when the user terminal is located at the geographical locations;

[0149] The current positioning information is determined based on multiple geographical locations and corresponding signal strengths.

[0150] In some implementations, the reminder method determination module 604 determines the reminder method according to the credit information and the event processing time, specifically including:

[0151] Determine the remaining time corresponding to the matter content according to the current time and the matter processing time;

[0152] Input the remaining time and credit information into the preset overdue risk coefficient calculation formula to obtain the overdue risk coefficient;

[0153] Match the reminder method corresponding to the information of pending matters according to the overdue risk factor.

[0154] See also Figure 7 , Figure 7 A schematic block diagram of the structure of a computer device provided in an embodiment of the present invention.

[0155] like Figure 7 As shown, the computer device 700 includes a processor 701 and a memory 702 , and the processor 701 and the memory 702 are connected via a bus 703 , such as an I2C (Inter-integrated Circuit) bus.

[0156] Specifically, the processor 701 is used to provide computing and control capabilities to support the operation of the entire computer device. The processor 701 can be a central processing unit (CPU), and the processor 701 can also be other general-purpose processors, digital signal processors (DSP), application-specific integrated circuits (ASIC), field-programmable gate arrays (FPGA) or other programmable logic devices, discrete gates or transistor logic devices, discrete hardware components, etc. Among them, the general-purpose processor can be a microprocessor or the processor can also be any conventional processor, etc.

[0157] Specifically, the memory 702 may be a Flash chip, a read-only memory (ROM) disk, an optical disk, a USB flash drive, or a mobile hard disk.

[0158] Those skilled in the art will understand that Figure 7 The structure shown in the figure is only a block diagram of a part of the structure related to the embodiment of the present invention, and does not constitute a limitation on the computer device to which the embodiment of the present invention is applied. The specific computer device may include more or fewer components than those shown in the figure, or combine certain components, or have a different arrangement of components.

[0159] The processor is used to run the computer program stored in the memory, and implement any one of the reminder methods provided by the embodiments of the present invention when executing the computer program.

[0160] In some implementations, the processor 701 is configured to run a computer program stored in the memory 702, and implement the following steps when executing the computer program:

[0161] Obtaining pending item information, and parsing the pending item information to obtain the corresponding item content, user information of the item user, and item processing time;

[0162] Acquire terminal information of several preset terminals, and match the corresponding preset terminal as a reminder terminal for the pending item information according to the terminal information, item content, item processing time, and user information;

[0163] If the current time is within the event processing time, obtain the event user's current location information and historical location information within a first preset time period;

[0164] When it is determined based on the current location information and historical location information that the event user is not in a travel state, the event user's credit information is obtained based on the user information, and the reminder method is determined based on the credit information and the event processing time;

[0165] When it is determined that the safety factor of the reminder terminal is within a preset range based on the terminal information of the reminder terminal, the corresponding contact path information is obtained according to the reminder method, and the contact path information and the pending matter information are sent to the reminder terminal, so that the reminder terminal reminds the matter user based on the contact path information and the pending matter information.

[0166] In some implementations, when the reminder terminal matching module 602 matches the to-be-processed item information with the corresponding preset terminal as the reminder terminal according to the item content, user information, terminal information, and item processing time, the processor 701 includes:

[0167] Determine the estimated completion time of the task content by the task user based on the user information;

[0168] Determine the reminder efficiency of the preset terminal for reminding the content of the matter according to the terminal information;

[0169] According to the estimated completion time, the matter processing time, and the matter reminder efficiency, a reminder terminal corresponding to the to-be-processed matter information is matched from a plurality of preset terminals.

[0170] In some implementations, when the processor 701 determines the estimated completion time of the task user to complete the task content according to the user information, it includes:

[0171] Read the user event log corresponding to the user information, wherein the user event log includes event types and event progress records of multiple historical events of the event user;

[0172] Calculate the estimated time of the item type corresponding to the item type of the item user according to the item progress record;

[0173] The estimated completion time for the task user to complete the task content is determined from multiple types of estimated times based on the task type.

[0174] In some implementations, when the reminder terminal matching module 602 determines the event reminder efficiency of the preset terminal for reminding the event content according to the terminal information, the processor 701 includes:

[0175] The type of matter that determines the content of the matter;

[0176] Read the event reminder log corresponding to the terminal information, and extract the event reminder record matching the event type from the event reminder log;

[0177] Calculate the event reminder efficiency of the preset terminal based on a number of event reminder records.

[0178] In some implementations, when the processor 701 matches a reminder terminal corresponding to the to-be-processed item information from a plurality of preset terminals according to the estimated completion time, the item processing time, and the item reminder efficiency, it includes:

[0179] Determine the remaining time corresponding to the matter content according to the current time and the matter processing time;

[0180] Remind efficiency based on the matching of remaining time and expected completion time;

[0181] The preset terminal corresponding to the event reminder efficiency is used as the reminder terminal.

[0182] In some implementations, when the processor 701 obtains the current location information of the event user, it includes:

[0183] Determine the user terminal corresponding to the event user according to the user information;

[0184] Acquire multiple geographical locations of the user terminal within a second preset time period, and signal strengths when the user terminal is located at the geographical locations;

[0185] The current positioning information is determined based on multiple geographical locations and corresponding signal strengths.

[0186] In some implementations, when the processor 701 determines the reminder method according to the credit information and the event processing time, it includes:

[0187] Determine the remaining time corresponding to the matter content according to the current time and the matter processing time;

[0188] Input the remaining time and credit information into the preset overdue risk coefficient calculation formula to obtain the overdue risk coefficient;

[0189] Match the reminder method corresponding to the information of pending matters according to the overdue risk factor.

[0190] It should be noted that those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working process of the computer device described above can refer to the corresponding process in the aforementioned animal identification method embodiment, and will not be repeated here.

[0191] An embodiment of the present invention further provides a computer-readable storage medium, which stores a computer program. The computer program can be executed by one or more processors to implement the steps of any reminder method provided in the description of the embodiment of the present invention.

[0192] The computer-readable storage medium may be an internal storage unit of the computer device described in the foregoing embodiment, such as a hard disk or memory of the computer device. The computer-readable storage medium may also be an external storage device of the computer device, such as a plug-in hard disk, a smart memory card (SmartMedia Card, SMC), a secure digital (Secure Digital, SD) card, a flash card (Flash Card), etc., equipped on the computer device.

[0193] It will be appreciated by those skilled in the art that all or some of the steps, systems, and functional modules / units in the methods disclosed above may be implemented as software, firmware, hardware, and appropriate combinations thereof. In a hardware embodiment, the division between the functional modules / units mentioned in the above description does not necessarily correspond to the division of physical components; for example, a physical component may have multiple functions, or a function or step may be performed by several physical components in cooperation. Some or all physical components may be implemented as software executed by a processor, such as a central processing unit, a digital signal processor, or a microprocessor, or implemented as hardware, or implemented as an integrated circuit, such as an application-specific integrated circuit. Such software may be distributed on a computer-readable medium, which may include a computer storage medium (or non-transitory medium) and a communication medium (or temporary medium). As known to those skilled in the art, the term computer storage medium includes volatile and non-volatile, removable and non-removable media implemented in any method or technology for storing information (such as computer-readable instructions, data structures, program modules, or other data). Computer storage media include, but are not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, digital versatile disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tapes, magnetic disk storage or other magnetic storage devices, or any other medium that can be used to store the desired information and can be accessed by a computer. In addition, it is well known to those of ordinary skill in the art that communication media typically contain computer-readable instructions, data structures, program modules, or other data in a modulated data signal such as a carrier wave or other transport mechanism, and may include any information delivery media.

[0194] It should be understood that the term "and / or" used in the present specification and the appended claims refers to any combination of one or more of the associated listed items and all possible combinations, including these combinations. It should be noted that, in this article, the terms "include", "comprise" or any other variants thereof are intended to cover non-exclusive inclusion, so that a process, method, article or system including a series of elements includes not only those elements, but also includes other elements not explicitly listed, or also includes elements inherent to such process, method, article or system. In the absence of further restrictions, an element defined by the sentence "including a..." does not exclude the presence of other identical elements in the process, method, article or system including the element.

[0195] The serial numbers of the embodiments of the present invention are only for description and do not represent the advantages and disadvantages of the embodiments. The above description is only a specific embodiment of the present invention, but the protection scope of the present invention is not limited thereto. Any technician familiar with the technical field can easily think of various equivalent modifications or replacements within the technical scope disclosed by the present invention, and these modifications or replacements should be included in the protection scope of the present invention. Therefore, the protection scope of the present invention shall be based on the protection scope of the claims.

Claims

1. A reminder method, characterized in that: The method comprises: Acquire pending item information, and parse the pending item information to acquire corresponding item content, item user information, and item processing time; Acquire terminal information of several preset terminals, and match the corresponding preset terminal as a reminder terminal for the pending item information according to the terminal information, the item content, the item processing time, and the user information; If the current time is within the event processing time, then obtaining the current location information of the event user and the historical location information within the first preset time period; When it is determined according to the current location information and the historical location information that the event user is not in a travel state, obtaining the credit information of the event user according to the user information, and determining a reminder method according to the credit information and the event processing time; Parsing the terminal information of the reminder terminal to obtain the device model, adaptive frequency band and communication protocol corresponding to the reminder terminal, and inputting the device model, adaptive frequency band and communication protocol into a preset safety factor algorithm to obtain the safety factor of the reminder terminal; When it is determined that the safety factor of the reminder terminal is within a preset range based on the terminal information of the reminder terminal, the corresponding contact path information is obtained according to the reminder method, and the contact path information and the pending matter information are sent to the reminder terminal, so that the reminder terminal reminds the matter user based on the contact path information and the pending matter information.

2. The method according to claim 1, characterized in that According to the item content, the user information, the terminal information and the item processing time, the preset terminal corresponding to the item information to be processed is matched as the reminder terminal, including: Determine the estimated completion time of the item by the item user according to the user information; Determining the event reminder efficiency of the preset terminal for reminding the event content according to the terminal information; According to the estimated completion time, the matter processing time, and the matter reminder efficiency, a reminder terminal corresponding to the to-be-processed matter information is matched from a plurality of the preset terminals.

3. The method according to claim 2, characterized in that The determining, according to the user information, an estimated completion time of the item user to complete the item content includes: Reading a user event log corresponding to the user information, wherein the user event log includes event types and event progress records of multiple historical events of the event user; Calculate the estimated time of the item type for the item user according to the item progress record; The estimated completion time for the user of the task to complete the content of the task is determined from a plurality of estimated times of the type according to the task type.

4. The method according to claim 2, characterized in that: The determining, according to the terminal information, the reminder efficiency of the preset terminal for reminding the content of the matter includes: The type of matter that determines the content of the matter; Reading the event reminder log corresponding to the terminal information, and extracting the event reminder record matching the event type from the event reminder log; The event reminder efficiency of the preset terminal is calculated according to a plurality of event reminder records.

5. The method according to claim 2, characterized in that: The matching of a reminder terminal corresponding to the to-be-processed item information from a plurality of preset terminals according to the estimated completion time, the item processing time, and the item reminder efficiency includes: Determine the remaining time corresponding to the content of the matter according to the current time and the matter processing time; The reminder efficiency of the matter corresponding to the matching of the remaining time and the estimated completion time; The preset terminal corresponding to the event reminder efficiency is used as the reminder terminal.

6. The method according to claim 1, characterized in that The obtaining of the current location information of the event user includes: Determine the user terminal corresponding to the event user according to the user information; Acquire multiple geographical locations of the user terminal within a second preset time period, and signal strengths when the user terminal is located at the geographical locations; The current positioning information is determined according to the multiple geographical locations and the corresponding signal strengths.

7. The method according to any one of claims 1 to 6, characterized in that: The method of determining the reminder method according to the credit information and the event processing time includes: Determine the remaining time corresponding to the content of the matter according to the current time and the matter processing time; Inputting the remaining time and the credit information into a preset overdue risk coefficient calculation formula to obtain an overdue risk coefficient; The reminder method corresponding to the pending matter information is matched according to the overdue risk coefficient.

8. A reminder device, characterized in that: The reminder device comprises: An item information parsing module is used to obtain the item information to be processed, and parse the item information to be processed to obtain the corresponding item content, user information of the item user, and item processing time; A reminder terminal matching module, used to obtain terminal information of several preset terminals, and match the corresponding preset terminal as the reminder terminal for the pending item information according to the terminal information, the item content, the item processing time, and the user information; A location information acquisition module, used to acquire the current location information of the user of the event and the historical location information within a first preset time period if the current time is within the event processing time; A reminder method determination module, for obtaining the credit information of the event user according to the user information when it is determined according to the current location information and the historical location information that the event user is not in a travel state, and determining a reminder method according to the credit information and the event processing time; A path information sending module is used to parse the terminal information of the reminder terminal to obtain the device model, adaptive frequency band and communication protocol corresponding to the reminder terminal, and input the device model, adaptive frequency band and communication protocol into a preset safety factor algorithm to obtain the safety factor of the reminder terminal; when it is judged that the safety factor of the reminder terminal is within a preset range according to the terminal information of the reminder terminal, the corresponding contact path information is obtained according to the reminder method, and the contact path information and the pending matter information are sent to the reminder terminal, so that the reminder terminal reminds the matter user according to the contact path information and the pending matter information.

9. A computer device, characterized in that: The computer device includes a memory and a processor; The memory is used to store computer programs; The processor is configured to execute the computer program and implement the reminder method according to any one of claims 1 to 7 when executing the computer program.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the processor implements the reminder method according to any one of claims 1 to 7.

Images