A method, system, intelligent terminal and storage medium for intelligent business processing

Abstract

The present invention discloses a method, system, smart terminal and storage medium for processing smart services, the method comprising: receiving smart services, obtaining the request content of the smart services; selecting a called terminal based on the request content, and initiating an audio and video call request with the called terminal; when the called terminal responds to the audio and video call request, establishing an audio and video call group; processing the data in the audio and video call group, outputting the smart service processing result, and confirming it through audio and video presentation. The present invention can simultaneously select the called party to participate in processing the smart services when the user initiates one or more audio and video calls, and simultaneously establish two data channels, thereby improving the user's parallel smart service processing method during the audio and video call process, and improving the user experience and processing efficiency of smart service processing based on audio and video calls.

Description

Technical Field

[0001] The present invention relates to the field of smart home audio and video call technology, and in particular to a smart business processing smart terminal, a method, a system, a smart terminal and a storage medium for smart business processing. Background Art

[0002] With the development of IOT (Internet of Things) technology, smart home (also known as smart home service platform, which is the comprehensive use of Internet of Things, cloud computing, mobile Internet and big data technology, combined with automatic control technology, effectively combines home life such as intelligent control of home devices, home environment perception, family health perception, home safety perception, information exchange, consumer services, etc., to create a healthy, safe, comfortable, low-carbon, convenient and personalized home life.) Smart terminals that control smart homes by voice have become a popular function, including audio and video calls between smart homes.

[0003] However, the audio and video calls of smart homes in the prior art can only realize simple call functions, and cannot carry (initiate and conduct) smart services during the audio and video call. For example, two or more parties on the smart terminal load a task that needs to be completed together during the call. The two or more parties joining the audio and video call need to complete the task together through voice call / video call during the call, and the task can be recorded and fed back in real time. Therefore, there is a problem in the prior art that the same task cannot be completed together during the audio and video call.

[0004] Therefore, the prior art still needs to be improved and developed. Summary of the invention

[0005] The main purpose of the present invention is to provide a method, system, intelligent terminal and storage medium for intelligent business processing, aiming to solve the problem in the prior art that the same task cannot be completed together during audio and video calls.

[0006] To achieve the above object, the present invention provides a method for intelligent business processing, the method for intelligent business processing comprising the following steps:

[0007] Receiving a smart service and obtaining a request content of the smart service;

[0008] Selecting a called terminal based on the request content, and initiating an audio or video call request with the called terminal;

[0009] When the called terminal responds to the audio and video call request, establishing an audio and video call group;

[0010] The data in the audio and video call group is processed, the intelligent business processing results are output, and confirmed through audio and video presentation.

[0011] Optionally, the method for intelligent business processing, wherein the step of selecting a called terminal to initiate an audio or video call request based on the request content, further comprises:

[0012] When the communication request authority of the called terminal is set, the called terminal is selected to initiate an audio or video call request;

[0013] If the incoming call is allowed, the called terminal responds to the audio and video call request and receives the request content of the smart service;

[0014] If the incoming call is not allowed, the audio and video call request is sent to a group, and the terminal is waited for to respond and broadcast the request content of the smart service.

[0015] Optionally, the method for intelligent service processing, wherein when the called terminal responds to the audio and video call request, establishing an audio and video call group specifically includes:

[0016] When the called terminal responds to the audio and video call request, an audio and video call data channel and a smart service data channel are established with the called terminal;

[0017] After completing the establishment of the audio and video call data channel and the smart business data channel, join the audio and video call group.

[0018] Optionally, in the method for smart business processing, the audio and video call group is used to share the audio and video call data channel and the smart business data channel.

[0019] Optionally, the method for intelligent business processing, wherein the processing of the data in the audio and video call group, outputting the intelligent business processing result, and confirming it through audio and video presentation, specifically includes:

[0020] Dynamically extract data associated with the audio and video call group and the smart service according to the voice chat data of the audio and video call data channel, and input the data into a position corresponding to the smart service;

[0021] Controlling the AI ​​voice recognition module to update the location corresponding to the data according to the real-time voice chat;

[0022] After the update is completed, the status of the smart service is notified, and after confirmation through audio and video presentation, the audio and video call data channel and the smart service data channel are closed.

[0023] Optionally, the method for intelligent business processing, wherein the controlling AI voice recognition module updates the location corresponding to the data according to the real-time voice chat, further comprises:

[0024] When the AI ​​voice recognition module recognizes the voice for extracting the data status of the smart business, a temporary audio and video data channel is established;

[0025] The extracted data status is sent based on the temporary audio and video data channel, and the temporary audio and video data channel is closed.

[0026] Optionally, the method for intelligent business processing, wherein the data in the audio and video call group is processed, the intelligent business processing result is output, and confirmed through audio and video display, further comprises:

[0027] Provide feedback notification on whether to subscribe to the smart service;

[0028] If the feedback notification is subscribed, when the state of the smart service changes, a prompt of the change of the smart service state is sent to remind;

[0029] If you do not subscribe to the feedback notification, no message will be sent.

[0030] Optionally, in the method for intelligent business processing, the system for intelligent business processing includes:

[0031] A service acquisition module, used to receive smart services and obtain request content of the smart services;

[0032] A request sending module, used to select a called terminal based on the request content, and initiate an audio or video call request with the called terminal;

[0033] A group establishment module, used for establishing an audio and video call group when the called terminal responds to the audio and video call request;

[0034] The data processing module is used to process the data in the audio and video call group, output the smart business processing results, and confirm them through audio and video presentation.

[0035] In addition, to achieve the above-mentioned purpose, the present invention also provides a smart terminal, wherein the smart terminal includes: a memory, a processor, and a smart business processing program stored in the memory and executable on the processor, and when the smart business processing program is executed by the processor, the steps of the smart business processing method as described above are implemented.

[0036] In addition, to achieve the above-mentioned purpose, the present invention also provides a computer-readable storage medium, wherein the computer-readable storage medium stores a smart business processing program, and when the smart business processing program is executed by a processor, the steps of the smart business processing method as described above are implemented.

[0037] The present invention receives a smart service and obtains the request content of the smart service; selects a called terminal based on the request content and initiates an audio and video call request with the called terminal; establishes an audio and video call group when the called terminal responds to the audio and video call request; processes the data in the audio and video call group, outputs the smart service processing result, and confirms it through audio and video presentation. The present invention improves the user's parallel smart service processing method during audio and video calls by simultaneously selecting the called party to participate in processing the smart service when the user initiates one or more audio and video calls, and simultaneously establishing two data channels, thereby improving the user's experience and processing efficiency of smart service processing based on audio and video calls. BRIEF DESCRIPTION OF THE DRAWINGS

[0038] Figure 1 It is a flow chart of a preferred embodiment of the method for intelligent business processing in the present invention;

[0039] Figure 2 is a flowchart of step S30 in a preferred embodiment of the method for intelligent business processing in the present invention;

[0040] Figure 3 is a flowchart of step S40 in a preferred embodiment of the method for intelligent business processing in the present invention;

[0041] Figure 4 It is a schematic diagram of the architecture of the specific application of the method for intelligent business processing in the present invention;

[0042] Figure 5 It is a schematic diagram of the entire process of a preferred embodiment of the method for intelligent business processing in the present invention;

[0043] Figure 6 It is a schematic diagram of the principle of a preferred embodiment of the intelligent business processing system of the present invention;

[0044] Figure 7 Schematic diagram of the operating environment of a preferred embodiment of the smart terminal of the present invention. DETAILED DESCRIPTION

[0045] In order to make the purpose, technical solution and advantages of the present invention clearer and more specific, the present invention is further described in detail below with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described herein are only used to explain the present invention and are not used to limit the present invention.

[0046] It should be noted that if the embodiments of the present invention involve directional indications (such as up, down, left, right, front, back, etc.), the directional indications are only used to explain the relative position relationship, movement status, etc. between the components under a certain specific posture (as shown in the accompanying drawings). If the specific posture changes, the directional indication will also change accordingly.

[0047] In addition, if there are descriptions involving "first", "second", etc. in the embodiments of the present invention, the descriptions of "first", "second", etc. are only used for descriptive purposes and cannot be understood as indicating or suggesting their relative importance or implicitly indicating the number of the indicated technical features. Therefore, the features defined as "first" and "second" may explicitly or implicitly include at least one of the features. In addition, the technical solutions between the various embodiments can be combined with each other, but they must be based on the ability of ordinary technicians in the field to implement them. When the combination of technical solutions is contradictory or cannot be implemented, it should be deemed that such a combination of technical solutions does not exist and is not within the scope of protection required by the present invention.

[0048] The method for intelligent business processing described in the preferred embodiment of the present invention is as follows: Figure 1 As shown, the method for intelligent business processing includes the following steps:

[0049] Step S10: Receive the smart service and obtain the request content of the smart service.

[0050] Specifically, a user deploys multiple smart terminals that can connect to the Internet or a home LAN in a smart home. The smart terminals have the ability to make audio and video calls (voice calls or video calls). The smart terminals are deployed in a distributed manner according to family needs (different smart terminals are installed in different rooms, for example, a smart TV in the living room, a voice wizard in the bedroom, a smart magic mirror in the study, etc.). In an embodiment of the present invention, a user selects a smart service (for example, Dianping - Ordering Midnight Snacks - Ordering Midnight Snacks) on the smart TV in the living room of the smart home, and enters the audio and video call request prompt content of the smart service (for example, it's time for a midnight snack, everyone come and order food).

[0051] Step S20: selecting a called terminal based on the request content, and initiating an audio or video call request with the called terminal.

[0052] Specifically, in the embodiment of the present invention, based on the request prompt content (for example, it's time for supper, everyone come and order food), the called terminal is selected to initiate an audio or video call request.

[0053] Furthermore, in a smart home, communication request permissions for a single terminal can usually be set. When the communication request permissions for the called terminal are set, the called terminal is selected to initiate an audio or video call request. If incoming calls are allowed, the called terminal responds to the audio or video call request and receives the request content of the smart service. If incoming calls are not allowed, the audio or video call request is sent to a group, waiting for the terminal to respond and broadcast the request content of the smart service. The user can also choose to call one or several terminals to send a request for a midnight snack order.

[0054] Step S30: When the called terminal responds to the audio and video call request, an audio and video call group is established.

[0055] For detailed process, please refer to Figure 2 , which is a flow chart of step S30 in the method of intelligent business processing provided by the present invention.

[0056] like Figure 2 As shown, the step S30 includes:

[0057] Step S31: when the called terminal responds to the audio and video call request, establish an audio and video call data channel and a smart service data channel with the called terminal;

[0058] Step S32: After completing the establishment of the audio and video call data channel and the smart service data channel, join the audio and video call group.

[0059] Specifically, when the audio and video call request is received, a call request is sent to the requested terminal, and the content of the audio and video call request is broadcast in voice or video on the called terminal (for example, it's time for a midnight snack, everyone come and order food), the called terminal responds to the call request, and the calling terminal establishes an audio and video call data channel and a smart service data channel with the called terminal. If multiple called terminals respond to the call request, after the called terminal establishes the audio and video call channel, the user establishes an audio and video call group / group with the called party, and the audio and video call group is used to share the audio and video call data channel and the smart service data channel, and the parties to the audio and video call conduct voice chat\communication based on the call topic (for example, it's time for a midnight snack, everyone come and order food).

[0060] Step S40: Process the data in the audio and video call group, output the smart business processing results, and confirm them through audio and video presentation.

[0061] For detailed process, please refer to Figure 3 , which is a flow chart of step S40 in the method of intelligent business processing provided by the present invention.

[0062] like Figure 3As shown, the step S40 includes:

[0063] Step S41: dynamically extracting data associated with the audio and video call group and the smart service according to the voice chat data of the audio and video call data channel, and inputting the data into a position corresponding to the smart service;

[0064] Step S42: Control the AI ​​voice recognition module to update the position corresponding to the data according to the real-time voice chat;

[0065] Step S43: After the update is completed, the status of the smart service is notified, and after confirmation through audio and video presentation, the audio and video call data channel and the smart service data channel are closed.

[0066] Specifically, the cloud server deployed by the smart home provides a one-to-one or one-to-many audio and video call channel for the smart terminals within the smart home and an audio and video channel for smart services based on audio and video calls (also known as a real-time multi-channel data channel). The cloud server is also deployed with an AI voice recognition module, which can dynamically extract the data associated with the current audio and video call group / group and the smart service according to the voice chat content of the audio and video chat data channel, and input the data into the corresponding position of the smart service. In an embodiment of the present invention, Figure 4As shown, terminal A initiates a request for a smart business call to the audio and video call and smart business processing system, and the audio and video call and smart business processing system opens an audio and video call data channel and a smart business data channel. The AI ​​voice recognition module can extract the ordering data according to the dish name, quantity, and taste, and adjust the configuration of the ordering menu in real time according to the recognition data of the dish name, quantity, and taste. For example, user A says "I want a string of grilled chicken wings", then the AI ​​voice recognition module recognizes that the dish name is grilled chicken wings, the quantity is one string, and the flavor is default; user B says "I want a string too, and I want it to be non-spicy", then the AI ​​voice recognition module automatically associates it with the dish name being grilled chicken wings, the quantity being one string, and the flavor being non-spicy based on the recognition of multiple rounds of conversation context; user A continues to say "Then I want non-spicy too", then the AI ​​voice recognition module automatically associates it with the dish name being grilled chicken wings, the quantity being one string, and the flavor being non-spicy based on the recognition of multiple rounds of conversation context It is automatically associated with the dish name of grilled chicken wings, the quantity is changed to 2 skewers, and the taste is all non-spicy (the previous default grilled chicken wings are deleted, and a non-spicy grilled chicken wings are added); after multiple users report the dishes according to their preferences, the AI ​​voice recognition module establishes a temporary smart business data channel with the terminal that reported the dish name based on the results of multiple rounds of dialogue and semantic recognition, and confirms the order with the ordering user (for example, user C says to order ten kebabs of lamb, the AI ​​voice recognition module recognizes that user C ordered ten kebabs of lamb, and sends information about what flavor to choose (multiple rounds of dialogue, retaining user C's order of ten kebabs) to user C through the temporary voice channel. User C replies that it is spicy, then user C's order is corrected to "the dish name is lamb kebabs, the quantity is changed to 10 skewers, and the taste is all spicy"). After the reply is completed, the smart business temporary data channel is closed.

[0067] Furthermore, all terminals can extract the current status of smart business data in real time, and return the current data status of the smart business to the user through a single-line smart business data channel with the requesting party (for example, user C says "What dishes have you ordered now" during an audio or video call. After the AI ​​voice recognition module obtains this intention, it will send the ordered menu to user C by establishing a temporary data channel with user C's smart terminal. After the sending task is completed, the temporary data channel is closed, so as not to interfere with the audio and video smart business processing of the current group); the initiator can send a notification of the current smart business status to all terminals participating in the audio or video call (for example, notifying all terminals participating in ordering the results of the ordered dishes), and broadcast it on the terminal. After the broadcast is completed, the audio or video call, the audio or video call data channel and the smart business data channel are closed.

[0068] Furthermore, the data in the audio and video call group is processed, the smart service processing result is output, and the result is confirmed through audio and video display, and then the following is also included:

[0069] Provide feedback notification on whether to subscribe to the smart service;

[0070] If the feedback notification is subscribed, when the state of the smart service changes, a prompt of the change of the smart service state is sent to remind;

[0071] If you do not subscribe to the feedback notification, no message will be sent.

[0072] Specifically, in an embodiment of the present invention, the user places an order demand on the terminal that initiates the audio and video call and the smart service, completes the order payment and express configuration, and subscribes to the order information feedback notification (for example, the order has been accepted, the order has been completed, the order has been configured, how long it is expected to be delivered to the door, and the order has been delivered, etc.); the user can customize whether the order information feedback notification is notified to the smart terminals participating in the midnight snack, and each smart terminal can choose to subscribe to the message of this order or ignore it. If the message of this order is subscribed, then when the status of the smart service changes, a prompt of the change in the smart service status will be sent to remind; if the message of this order is not subscribed, no message will be sent.

[0073] Furthermore, if Figure 5 As shown, the whole process of the preferred embodiment of the method for intelligent business processing of the present invention is as follows:

[0074] Step S1, the user selects a smart service on a smart terminal in the smart home and inputs the request content of the smart service;

[0075] Step S2, based on the request content, select the called terminal to initiate an audio or video call request / or a group home communication request broadcast, and the terminal receiving the broadcast request is called to respond while broadcasting the request content of the smart service;

[0076] Step S3, the smart home audio and video call and smart service processing system receives the request content and establishes an audio and video call channel and a smart service channel with the called terminal;

[0077] Step S4, after the called terminal establishes the audio and video call channel, the user and the called terminal establish an audio and video call group / group;

[0078] Step S5, in the audio and video call group / group, the smart terminal is deployed with an AI voice recognition module, and the AI ​​voice recognition module dynamically extracts data associated with the current audio and video call group / group and the smart service according to the content of the audio and video chat, and inputs the data into a position corresponding to the smart service;

[0079] Step S6: All terminal users can extract the current state of smart service data in real time. The smart home video call and smart service processing system returns the current state of smart service data to the user through the smart service data channel of the requesting party, and updates the data in the corresponding position of the smart service in real time.

[0080] Step S7, the initiating end may initiate a notification of the current smart service status to all terminals participating in the audio and video call;

[0081] Step S8, after completing the audio and video call and smart service processing, close the audio and video call and smart service data channel.

[0082] Furthermore, if Figure 6 As shown, based on the above-mentioned intelligent business processing method, the present invention also provides an intelligent business processing system accordingly, and the intelligent business processing system includes:

[0083] The service acquisition module 51 is used to receive the smart service and obtain the request content of the smart service;

[0084] A request sending module 52, configured to select a called terminal based on the request content, and initiate an audio or video call request with the called terminal;

[0085] A group establishment module 53, configured to establish an audio or video call group when the called terminal responds to the audio or video call request;

[0086] The data processing module 54 is used to process the data in the audio and video call group, output the smart business processing results, and confirm them through audio and video presentation.

[0087] Furthermore, if Figure 7 As shown, based on the above-mentioned smart business processing method, the present invention also provides a smart terminal, which includes a processor 10, a memory 20 and a display 30; Figure 7 Only some components of the smart terminal are shown, but it should be understood that it is not required to implement all the components shown, and more or fewer components may be implemented instead.

[0088] In some embodiments, the memory 20 may be an internal storage unit of the smart terminal, such as a hard disk or memory of the smart terminal. In other embodiments, the memory 20 may also be an external storage device of the smart terminal, such as a plug-in hard disk, a smart memory card (Smart Media Card, SMC), a secure digital (Secure Digital, SD) card, a flash card (Flash Card), etc. equipped on the smart terminal. Furthermore, the memory 20 may also include both an internal storage unit of the smart terminal and an external storage device. The memory 20 is used to store application software and various types of data installed on the smart terminal, such as the program code of the installed smart terminal. The memory 20 may also be used to temporarily store data that has been output or is to be output. In one embodiment, a smart business processing program 40 is stored on the memory 20, and the smart business processing program 40 can be executed by the processor 10, thereby realizing the method of smart business processing in the present application.

[0089] In some embodiments, the processor 10 may be a central processing unit (CPU), a microprocessor or other data processing chip, used to run the program code or process data stored in the memory 20, such as executing the smart business processing method.

[0090] In some embodiments, the display 30 may be an LED display, a liquid crystal display, a touch-sensitive liquid crystal display, an OLED (Organic Light-Emitting Diode) touch device, etc. The display 30 is used to display information on the smart terminal and to display a visual user interface. The components 10-30 of the smart terminal communicate with each other via a system bus.

[0091] In one embodiment, when the processor 10 executes the interface display program 40 of the split-screen window in the memory 20, the following steps are implemented:

[0092] Receiving a smart service and obtaining a request content of the smart service;

[0093] Selecting a called terminal based on the request content, and initiating an audio or video call request with the called terminal;

[0094] When the called terminal responds to the audio and video call request, establishing an audio and video call group;

[0095] The data in the audio and video call group is processed, the intelligent business processing results are output, and confirmed through audio and video presentation.

[0096] The method further includes: selecting the called terminal to initiate an audio or video call request based on the request content; and then:

[0097] When the communication request authority of the called terminal is set, the called terminal is selected to initiate an audio or video call request;

[0098] If the incoming call is allowed, the called terminal responds to the audio and video call request and receives the request content of the smart service;

[0099] If the incoming call is not allowed, the audio and video call request is sent to a group, and the terminal is waited for to respond and broadcast the request content of the smart service.

[0100] The step of establishing an audio or video call group when the called terminal responds to the audio or video call request specifically includes:

[0101] When the called terminal responds to the audio and video call request, an audio and video call data channel and a smart service data channel are established with the called terminal;

[0102] After completing the establishment of the audio and video call data channel and the smart business data channel, join the audio and video call group.

[0103] The audio and video call group is used for sharing the audio and video call data channel and the smart business data channel.

[0104] The processing of the data in the audio and video call group, outputting the smart service processing result, and confirming it through audio and video display specifically includes:

[0105] Dynamically extract data associated with the audio and video call group and the smart service according to the voice chat data of the audio and video call data channel, and input the data into a position corresponding to the smart service;

[0106] Controlling the AI ​​voice recognition module to update the location corresponding to the data according to the real-time voice chat;

[0107] After the update is completed, the status of the smart service is notified, and after confirmation through audio and video presentation, the audio and video call data channel and the smart service data channel are closed.

[0108] The control AI voice recognition module updates the position corresponding to the data according to the real-time voice chat, and then further includes:

[0109] When the AI ​​voice recognition module recognizes the voice for extracting the data status of the smart business, a temporary audio and video data channel is established;

[0110] The extracted data status is sent based on the temporary audio and video data channel, and the temporary audio and video data channel is closed.

[0111] The method further includes processing the data in the audio and video call group, outputting the smart service processing result, and confirming it through audio and video display, and then:

[0112] Provide feedback notification on whether to subscribe to the smart service;

[0113] If the feedback notification is subscribed, when the state of the smart service changes, a prompt of the change of the smart service state is sent to remind;

[0114] If you do not subscribe to the feedback notification, no message will be sent.

[0115] The present invention also provides a computer-readable storage medium, wherein the computer-readable storage medium stores a smart business processing program, and when the smart business processing program is executed by a processor, the steps of the smart business processing method as described above are implemented.

[0116] In summary, the present invention provides a method, system, smart terminal and storage medium for processing smart services, the method comprising: receiving smart services and obtaining the request content of the smart services; selecting a called terminal based on the request content, and initiating an audio and video call request with the called terminal; when the called terminal responds to the audio and video call request, establishing an audio and video call group; processing the data in the audio and video call group, outputting the smart service processing result, and confirming it through audio and video presentation. The present invention improves the user's parallel smart service processing method during audio and video calls by enabling the user to simultaneously select the called party to participate in processing the smart service and simultaneously establish two data channels when initiating one or more audio and video calls, thereby improving the user experience and processing efficiency of smart services based on audio and video calls.

[0117] It should be noted that, in this article, the terms "include", "comprises" or any other variations thereof are intended to cover non-exclusive inclusion, so that a process, method, article or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, article or device. In the absence of further restrictions, an element defined by the sentence "comprises a ..." does not exclude the existence of other identical elements in the process, method, article or device including the element.

[0118] Of course, those skilled in the art can understand that all or part of the processes in the above-mentioned embodiments can be implemented by instructing related hardware (such as a processor, a controller, etc.) through a computer program, and the program can be stored in a computer-readable storage medium that can be read by a computer, and the program can include the processes of the above-mentioned method embodiments when executed. The computer-readable storage medium can be a memory, a disk, an optical disk, etc.

[0119] It should be understood that the application of the present invention is not limited to the above examples. For ordinary technicians in this field, improvements or changes can be made based on the above description. All these improvements and changes should fall within the scope of protection of the claims attached to the present invention.

Claims

1. A method for intelligent business processing, characterized in that: The method for intelligent business processing includes: Receiving a smart service and obtaining a request content of the smart service; Selecting a called terminal based on the request content, and initiating an audio or video call request with the called terminal; When the called terminal responds to the audio and video call request, establishing an audio and video call group; When the called terminal responds to the audio and video call request, establishing an audio and video call group specifically includes: When the called terminal responds to the audio and video call request, an audio and video call data channel and a smart service data channel are established with the called terminal; After completing the establishment of the audio and video call data channel and the smart service data channel, joining the audio and video call group; Processing the data in the audio and video call group, outputting the intelligent business processing results, and confirming them through audio and video presentation; The processing of the data in the audio and video call group, outputting the intelligent service processing result, and confirming it through audio and video display specifically includes: Dynamically extract data associated with the audio and video call group and the smart service according to the voice chat data of the audio and video call data channel, and input the data into a position corresponding to the smart service; Controlling the AI ​​voice recognition module to update the location corresponding to the data according to the real-time voice chat; After the update is completed, the status of the smart service is notified, and after confirmation through audio and video presentation, the audio and video call data channel and the smart service data channel are closed.

2. The method for intelligent business processing according to claim 1, characterized in that: The selecting, based on the request content, a called terminal to initiate an audio or video call request further includes: When the communication request authority of the called terminal is set, the called terminal is selected to initiate an audio or video call request; If the incoming call is allowed, the called terminal responds to the audio and video call request and receives the request content of the smart service; If the incoming call is not allowed, the audio and video call request is sent to a group, and the terminal is waited for to respond and broadcast the request content of the smart service.

3. The method for intelligent business processing according to claim 1, characterized in that: The audio and video call group is used for sharing the audio and video call data channel and the smart business data channel.

4. The method for intelligent business processing according to claim 1, characterized in that: The controlling AI voice recognition module updates the position corresponding to the data according to the real-time voice chat, and then further includes: When the AI ​​voice recognition module recognizes the voice for extracting the data status of the smart business, a temporary audio and video data channel is established; The extracted data status is sent based on the temporary audio and video data channel, and the temporary audio and video data channel is closed.

5. The method for intelligent business processing according to claim 1, characterized in that: The processing of the data in the audio and video call group, outputting the intelligent business processing result, and confirming it through audio and video display, further includes: Provide feedback notification on whether to subscribe to the smart service; If the feedback notification is subscribed, when the state of the smart service changes, a prompt of the change of the smart service state is sent to remind; If you do not subscribe to the feedback notification, no message will be sent.

6. A system for intelligent business processing, characterized in that: The intelligent business processing system includes: A service acquisition module, used to receive smart services and obtain request content of the smart services; A request sending module, used to select a called terminal based on the request content, and initiate an audio or video call request with the called terminal; A group establishment module, used for establishing an audio and video call group when the called terminal responds to the audio and video call request; When the called terminal responds to the audio and video call request, establishing an audio and video call group specifically includes: When the called terminal responds to the audio and video call request, an audio and video call data channel and a smart service data channel are established with the called terminal; After completing the establishment of the audio and video call data channel and the smart service data channel, joining the audio and video call group; A data processing module, used to process the data in the audio and video call group, output the smart business processing results, and confirm them through audio and video presentation; The processing of the data in the audio and video call group, outputting the intelligent service processing result, and confirming it through audio and video display specifically includes: Dynamically extract data associated with the audio and video call group and the smart service according to the voice chat data of the audio and video call data channel, and input the data into a position corresponding to the smart service; Controlling the AI ​​voice recognition module to update the location corresponding to the data according to the real-time voice chat; After the update is completed, the status of the smart service is notified, and after confirmation through audio and video presentation, the audio and video call data channel and the smart service data channel are closed.

7. A smart terminal, characterized in that: The smart terminal includes: a memory, a processor, and a smart business processing program stored in the memory and executable on the processor. When the smart business processing program is executed by the processor, the steps of the smart business processing method as described in any one of claims 1 to 5 are implemented.

8. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a smart business processing program, and when the smart business processing program is executed by a processor, the steps of the smart business processing method as described in any one of claims 1-5 are implemented.

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