A railway key passenger service method, system and railway smooth running code service system

Abstract

The application discloses a railway key passenger service method, which comprises the following steps: a pre-marking step, in which a train service personnel binds and marks seat information of a key passenger with a railway smooth code by using a station-car interaction terminal device, and synchronizes the railway smooth code to a background of a railway smooth code service system; a key passenger service reservation step, in which the key passenger identifies the railway smooth code arranged on a car seat by using a terminal device, activates and opens the railway smooth code service system, and fills in and submits a key passenger service application online by using the smooth code service system; and a key passenger service application acceptance step, in which the background of the smooth code service system pushes the key passenger service application to the station-car interaction terminal device, the station-car interaction terminal device sends a key passenger service acceptance notification, and the service demand of the key passenger is realized. The application further provides a railway key passenger service system.

Description

Technical Field

[0001] This application relates to the field of railway passenger transport services, and in particular to a method and system for providing services to key railway passengers and a railway travel code service system. Background Technology

[0002] With the continuous development of China's economy, China's railways, as a vital national infrastructure and a popular mode of transportation, occupy a backbone position in China's comprehensive transportation system. Railways are increasingly becoming the preferred mode of travel for ordinary people. To further improve passenger service quality, especially for priority passengers, the railway department offers a reservation service for priority passengers.

[0003] Priority passenger reservation is a service provided by China Railway Corporation that accepts the service requests of elderly, injured, and disabled passengers who rely on wheelchairs, stretchers, or other assistive devices for travel and has already purchased tickets. It provides them with services such as priority entry, assistance with boarding and alighting, and convenient exit from the station.

[0004] Currently, the priority passenger reservation service mainly focuses on services before boarding and after arrival, lacking in-transit services. In-transit services for priority passengers still rely on train attendants observing each carriage, which significantly increases their workload and may result in some priority passengers' actual needs not being met. Therefore, the entire process of service for priority passengers—before boarding, during the journey, and after arrival—needs further optimization.

[0005] Given the growing demand for intelligent services for key passengers en route, the current key passenger service functions still suffer from problems such as lack of unified management, low automation, and poor customer experience. Therefore, it is urgent to propose a railway key passenger service method that is applicable to the unified service of the entire railway network. Summary of the Invention

[0006] This application provides a solution to the above-mentioned technical problems by providing a railway priority passenger service method, system, and railway travel code service system, which can realize the unified management and automation of railway priority passenger service functions.

[0007] In a first aspect, embodiments of this application provide a railway travel code service system for priority passenger services on railways, including:

[0008] Railway Passenger Code Management Module: Used for unified management of railway passenger codes. The railway passenger code is a unique string ID, which contains the following fields: content displayed in the backend associated with the passenger code, passenger code batch number, passenger code type, railway bureau, train number, carriage number, seat number, seat type, and validity period.

[0009] The activation service module is used for receiving the request of starting the on-the-way service function by identifying the railway smooth code, activating the on-the-way service function, and starting the key passenger service function;

[0010] The key passenger service reservation module is used for filling in the key passenger demand application online and submitting the key passenger demand application to the station-car interactive terminal device;

[0011] The key passenger query module is used for checking the submission record and state of the key passenger demand application.

[0012] In a second aspect, the embodiments of the present application provide a railway key passenger service method, which adopts the railway smooth code service system for railway key passenger service, and comprises the following steps:

[0013] The pre-marking step is that the train service personnel bind and mark the seat information of the key passenger and the railway smooth code by using the station-car interactive terminal device, and synchronizes the same to the background of the railway smooth code service system, and the key passenger includes the old, the sick, the disabled and the ticketed passenger who travels by relying on a wheelchair and a stretcher auxiliary tool;

[0014] The key passenger service reservation step is that the key passenger identifies the railway smooth code arranged in the car seat by using the terminal device, activates and starts the railway smooth code service system, and fills in and submits the key passenger service application online by using the smooth code service system.

[0015] The key passenger service application acceptance step is that the background of the smooth code service system pushes the key passenger service application to the station-car interactive terminal device, the station-car interactive terminal device issues a key passenger service acceptance notification, and the service demand of the key passenger is realized.

[0016] Preferably, the pre-marking step further comprises the following steps:

[0017] The login mode selection step is that the railway smooth code system automatically judges whether the railway smooth code is bound and marked with the seat information of the key passenger.

[0018] Preferably, the key passenger service reservation step specifically comprises the following steps:

[0019] The train information filling step is that the train information of the key passenger is filled in, including the train date, the train number, the seat number and the arrival station information;

[0020] The passenger information filling step is that the related personal information of the key passenger is filled in;

[0021] The service demand filling step is that the service demand of the key passenger is filled in, including calling the attendant and the outbound service demand; after the outbound service demand is pushed to the railway passenger management system for signing by the railway smooth code system, the railway passenger management system assists in completing the outbound service demand.

[0022] Progress query step: key passenger views the key passenger service application submission record and state of the train of the day.

[0023] In a third aspect, the embodiments of the present application provide a railway key passenger service system, which adopts the railway terminal passenger service method as described above, and comprises:

[0024] Pre-marking module: train service personnel bind and mark the seat information of key passengers and the railway smooth code by using the station-car interaction terminal device, and synchronize to the background of the railway smooth code service system. The key passengers include: elderly, sick, disabled and pregnant passengers who have purchased tickets and travel with the aid of wheelchairs and stretchers;

[0025] Key passenger service reservation module: the key passenger activates and opens the railway smooth code service system by identifying the railway smooth code set in the car seat through the terminal device, and fills in and submits the key passenger service application online through the smooth code service system.

[0026] Key passenger service application acceptance module: the background of the smooth code service system pushes the key passenger service application to the station-car interaction terminal device, and the station-car interaction terminal device sends a key passenger service acceptance notification to realize the service demand of the key passenger.

[0027] Preferably, the key passenger service reservation module further comprises:

[0028] Login mode selection module: the railway smooth code system automatically judges whether the railway smooth code is bound and marked with the seat information of the key passenger.

[0029] Preferably, the key passenger service reservation module specifically comprises:

[0030] Train information filling module: filling in the train information of the key passenger, including: train date, train number, seat number and arrival station information;

[0031] Passenger information filling module: filling in the relevant personal information of the key passenger;

[0032] Service demand filling module: filling in the service demand of the key passenger, including: calling the attendant, and outbound service demand; after the outbound service demand is pushed to the railway passenger management system for signing by the railway smooth code system, the railway passenger management system assists to complete the outbound service demand;

[0033] Progress query module: the key passenger views the key passenger service application submission record and state of the train of the day.

[0034] In a fourth aspect, the embodiments of the present application provide a station-car interaction terminal device, which adopts the railway key passenger service method as described above, and the station-car interaction terminal device comprises a station-car interaction APP, and the station-car interaction APP comprises:

[0035] Key passenger mark module: used for binding and marking the seat information of key passengers and the railway smooth code, and synchronizing to the background of the railway smooth code service system;

[0036] Key passenger application receiving module: used for accepting key passenger service application and judging whether to accept key passenger service application.

[0037] In the fifth aspect, the embodiments of the present application provide a computer device, comprising a memory, a processor and a computer program stored in the memory and executable on the processor, and the processor implements the railway key passenger service method of the first aspect when executing the computer program.

[0038] In the sixth aspect, the embodiments of the present application provide a computer readable storage medium, which stores a computer program, and the program is executed by a processor to implement the railway key passenger service method of the first aspect.

[0039] Compared with the related prior art, the following outstanding beneficial effects are achieved:

[0040] 1) The key service function provided by the present application responds to services in an automatic manner through the railway smooth code of each carriage, which not only improves the work efficiency of train attendants and reduces the cost of manual operation, but also improves the experience of passengers for railway in-route services, and embodies the intelligent service capability of smart high-speed rail and digital high-speed rail;

[0041] 2) The present application provides the characteristics of convenient and fast use based on the smooth code and wide application of life service scenarios, and realizes the key passenger service capability of all trains in the railway scene through the railway smooth code of the train seat armrest as the in-route key passenger service entrance. DETAILED DESCRIPTION

[0042] The accompanying drawings described herein are used to provide further understanding of the present application, and form a part of the present application. The schematic embodiments of the present application and their descriptions are used to explain the present application, and do not constitute an improper limitation on the present application. In the drawings:

[0043] Figure 1 is a railway key passenger service method flowchart of the present application;

[0044] Figure 2 is a railway key passenger service flowchart of a specific embodiment of the present application;

[0045] Figure 3 is a key passenger service schematic of a specific embodiment of the present application Figure 1 ;

[0046] Figure 4 is a key passenger service schematic of a specific embodiment of the present application Figure 2 ;

[0047] Figure 5 For the specific embodiment of the application, the passenger information diagram is focused on;

[0048] Figure 6 For the specific embodiment of the application, the passenger service submission diagram is focused on Figure 1 ;

[0049] Figure 7 For the specific embodiment of the application, the passenger service submission diagram is focused on Figure 2 ;

[0050] Figure 8 For the specific embodiment of the application, the station and train interaction APP diagram is focused on Figure 1 ;

[0051] Figure 9 For the specific embodiment of the application, the station and train interaction APP diagram is focused on Figure 2 ;

[0052] Figure 10 For the specific embodiment of the application, the passenger service single acceptance diagram is focused on Figure 1 ;

[0053] Figure 11 For the specific embodiment of the application, the passenger service single acceptance diagram is focused on Figure 2 ;

[0054] Figure 12 For the specific embodiment of the application, the passenger outflow process diagram is focused on;

[0055] Figure 13 For the specific embodiment of the application, the passenger outflow service single diagram is focused on;

[0056] Figure 14 For the specific embodiment of the application, the railway passenger service system diagram is focused on;

[0057] Figure 15 The hardware structure diagram of the computer equipment of the embodiment of the application.

[0058] In the above figure:

[0059] Pre-marking module 10; key passenger service reservation module 20; key passenger service application acceptance module 30;

[0060] 81, processor; 82, memory; 83, communication interface; 80, bus. DETAILED DESCRIPTION

[0061] In order to make the purposes, technical solutions, and advantages of the present application clearer, the present application is described and explained below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application, and should not be used to limit the present application. Based on the embodiments provided by the present application, all other embodiments obtained by those of ordinary skill in the art without creative effort fall within the scope of the present application.

[0062] It is obvious that the accompanying drawings in the following description are only some examples or embodiments of the present application, and for those of ordinary skill in the art, the present application can be applied to other similar scenarios without creative effort based on the accompanying drawings. In addition, it can be understood that although the efforts made in the development process can be complex and lengthy, for those of ordinary skill in the art related to the content disclosed in the present application, some designs, manufacturing or production changes based on the technical content disclosed in the present application are only routine technical means, and should not be understood as insufficient disclosure of the content disclosed in the present application.

[0063] The details of one or more embodiments of the present application are presented in the following accompanying drawings and description to make other features, purposes, and advantages of the present application more apparent.

[0064] In the present application, the phrase "embodiment" means that the specific features, structures, or characteristics described in conjunction with the embodiment can be included in at least one embodiment of the present application. The appearance of this phrase at various places in the specification does not necessarily mean the same embodiment, nor is it an independent or alternative embodiment to other embodiments. It is explicitly and implicitly understood by those of ordinary skill in the art that the embodiments described in the present application can be combined with other embodiments without conflict.

[0065] Unless otherwise defined, technical terms and scientific terms used in the present application shall have the same meaning as commonly understood by one of ordinary skill in the art to which this application belongs. The terms "a", "an", "one", "this", and similar referents in the context of describing the application are to be construed to be inclusive of both the singular and the plural, unless otherwise indicated. The terms "comprising", "comprises" and "comprised of" as well as "containing", "containing" and "contains" are inclusive and do not exclude other steps, elements or ingredients. The terms "connected", "coupled", "linked", and the like, as well as the terms "connected", "coupled", "linked", and the like, are not limited to direct connections or physical connections, but can include electrical connections, whether direct or indirect. The term "plurality" refers to two or more. The term "and / or" describes the association between associated objects, which means that there can be three relationships, for example, "A and / or B" can mean that A exists alone, A and B exist together, and B exists alone. The character " / " generally represents an "or" relationship between the associated objects. The terms "first", "second", "third", and the like only distinguish similar objects, and do not represent a specific order for the objects.

[0066] The present application aims to provide in-trip service functions for key passengers, including elderly, sick, disabled and other passengers who have purchased tickets and travel with the aid of wheelchairs, stretchers and other auxiliary devices. The train conductor marks the key passengers through the station-car interaction device, and after success, transmits the key passenger information to the railway smooth code system service background. After the passenger scans the railway smooth code on the seat handrail, the system automatically judges and identifies and displays the key passenger service on the passenger end. The passenger can interact with the conductor on the key passenger service information. The in-trip service experience of key passengers is improved.

[0067] In a first aspect, the embodiments of the present application provide a railway smooth code service system for railway key passenger service, comprising:

[0068] The railway smooth code management module is used for unified management of the railway smooth code, and the railway smooth code is a unique string ID. The string ID includes fields: content displayed by the background associated smooth code, smooth code batch number, smooth code type, road bureau, car bottom number, car number, seat number, seat type and validity period.

[0069] The activation service module is used for receiving an opening in-trip service function request by identifying the railway smooth code, activating the in-trip service function, and opening the key passenger service function.

[0070] The key passenger service reservation module is used for filling in the key passenger demand application online and submitting the key passenger demand application to the station-car interactive terminal device;

[0071] The key passenger query module is used for checking the key passenger demand application submission record and state.

[0072] In a second aspect, the embodiments of the present application provide a railway key passenger service method, which adopts the above-mentioned railway smooth travel code service system for railway key passenger service, as shown in the following figure: Figure 1 As shown in the following figure, the method comprises the following steps:

[0073] The pre-marking step S10: the train service personnel adopts the station-car interactive terminal device to bind and mark the seat information of the key passenger and the railway smooth travel code, and synchronizes to the background of the railway smooth travel code service system. The key passenger includes the old, the sick, the disabled and the ticketed passenger who travels by relying on a wheelchair, a stretcher and other auxiliary devices;

[0074] The key passenger service reservation step S20: the key passenger identifies the railway smooth travel code set in the car seat through the terminal device, activates and opens the railway smooth travel code service system, and fills in and submits the key passenger service application online through the smooth travel code service system;

[0075] The key passenger service application acceptance step S30: the background of the smooth travel code service system pushes the key passenger service application to the station-car interactive terminal device, the station-car interactive terminal device issues a key passenger service acceptance notice, and the service demand of the key passenger is realized.

[0076] Preferably, the pre-marking step S10 further comprises the following steps:

[0077] The login mode selection step: the railway smooth travel code system automatically judges whether the railway smooth travel code is bound and marked with the seat information of the key passenger.

[0078] Preferably, the key passenger service reservation step S20 specifically comprises the following steps:

[0079] The train information filling step: filling in the train information of the key passenger, including the train date, the train number, the seat number and the arrival station information;

[0080] The passenger information filling step: filling in the related personal information of the key passenger;

[0081] The service demand filling step: filling in the service demand of the key passenger, including calling the attendant and the outbound service demand; after the outbound service demand is pushed to the railway passenger management system for signing by the railway smooth travel code system, the railway passenger management system assists in completing the outbound service demand;

[0082] The progress query step: the key passenger checks the key passenger service application submission record and state of the train number of the day.

[0083] The specific embodiments of the present application are described in detail below with reference to the accompanying drawings:

[0084] The railway smooth running code of the specific embodiments of the present application adopts a two-dimensional code implementation mode. As an important entrance of mobile Internet, the two-dimensional code has been widely used in various industries in the whole society and has played an extremely important role in mobile payment, ticket service, code scanning ordering, express delivery, inventory management, and epidemic prevention and control. The two-dimensional code of the train seat effectively shortens the service distance between the railway and the passenger, and the passenger can carry out "point-to-point" service according to the seat and identity information.

[0085] The railway smooth running code of the specific embodiments of the present application adopts a two-dimensional code implementation mode. As an important entrance of mobile Internet, the two-dimensional code has been widely used in various industries in the whole society and has played an extremely important role in mobile payment, ticket service, code scanning ordering, express delivery, inventory management, and epidemic prevention and control. The two-dimensional code of the train seat effectively shortens the service distance between the railway and the passenger, and the passenger can carry out "point-to-point" service according to the seat and identity information.

[0086] 1. As shown in Figure 2 , the key passenger in-route service receiving technical solution

[0087] (1) The train conductor marks the seat information of the key passenger through the station-car interaction terminal and synchronizes it to the smooth running code service system;

[0088] (2) The passenger scans the two-dimensional code on the train handrail, and the smooth running code system can automatically judge whether the two-dimensional code is marked as a key passenger;

[0089] (3) The passenger selects to enter the key passenger service page;

[0090] (4) Fill in the in-route service demand form and submit;

[0091] (5) The smooth running code service system receives the key passenger in-route service form submitted by the passenger, sends the information to the station-car interaction terminal;

[0092] (6) The train conductor can check and receive the key passenger service demand form through the station-car interaction terminal and complete the service.

[0093] As shown in Figure 3 and Figure 4 , the key passenger service is received by the elderly, the sick, the disabled and other passengers who have purchased tickets and travel with wheelchairs, stretchers and other assistive devices. The train conductor marks the key passenger information through the key passenger function of the station-car interaction APP, and successfully transmits the key passenger information to the smooth running code service background.

[0094] After the passenger scans the two-dimensional code on the seat handrail, the system automatically judges and identifies and displays the key passenger service on the passenger side. At this time, the passenger can interact with the train conductor on the key passenger service information. The in-route service experience of the key passenger is improved.

[0095] Passengers use the key passenger service by scanning the code. The system will first verify whether the current passenger is a key passenger. If not, the call service button and the submit button cannot be used.

[0096] Currently, only the attendant uses the station car system to mark the seat as a key passenger seat. The passenger scans the corresponding free code to normally use the service.

[0097] This function can only be used after scanning the code. If the passenger directly enters, this function cannot be used.

[0098] As shown in Figure 5 , if it is a key passenger, the button is in an operable state. The service can be used.

[0099] As shown in Figure 6 and Figure 7 , after selecting the corresponding service, fill in the data and click the button. After success, the progress narration page will be entered. When the passenger cancels the key passenger demand, the system automatically synchronizes the canceled message to the station car interactive terminal and notifies the train conductor in the form of a message reminder.

[0100] As shown in Figure 8 and Figure 9 , the train conductor logs in to the station car interactive terminal and marks the key passenger: the passenger wants to submit the key passenger demand by scanning the code, which needs to be marked in the station car interactive terminal. The marking method is as follows: find the seat corresponding to the passenger in the seat management page; click the seat, and select

key passenger

[0101] As shown in Figure 10 and Figure 11 , the key passenger service sheet: click any row of data to enter the detail page. According to the actual situation, select

accept

not accept

[0102] 2. As shown in Figure 12 , the key passenger outbound service acceptance technical solution

[0103] (1) The train conductor marks the seat information of the key passenger through the station car interactive terminal and synchronizes it to the free code service system;

[0104] (2) The passenger scans the two-dimensional code on the train handrail. The free code system can automatically judge whether the two-dimensional code is marked as a key passenger;

[0105] (3) The passenger selects the key passenger service page;

[0106] (4) Fill in the on-the-way service demand sheet and submit;

[0107] (5) When the Passenger Code Service System receives the Passenger Key Passenger Exit Service Form submitted by the passenger, it sends the information to the Passenger Management System.

[0108] (6) The passenger management system signs the service request form for key passengers and completes the exit service after the passenger arrives at the station.

[0109] The priority passenger exit service form is generated by passengers making an appointment for exit service. The relevant information will be pushed from the travel code system to the passenger management system and then signed for by the passenger station.

[0110] like Figure 13 The image shows the service order list page for priority passengers leaving the station. The search criteria include: service order number, departure date, departure train number, passenger name, mobile phone number, ID number, arrival time, payment method, service request, and receipt status. The departure date field allows viewing information within a selected date range; the service order number, departure train number, passenger name, mobile phone number, and ID number input boxes allow for fuzzy search; the arrival date field allows selection of a specific date (no default value); payment methods include Alipay, WeChat, station-train interaction, and 12306; service requests include stretcher, wheelchair, and self-provided; receipt status includes unreceived and received (default is unreceived, but different statuses can be selected for searching). The list content area includes: service order number, service item name, service request, departure train number, departure date, carriage / seat number, passenger name, gender, ID number, payment method, arrival station, arrival time, remarks, and receipt. The list page for the signature function has a "Batch Sign" button at the top. To sign multiple messages, you can click to select the checkbox in the first column of the specified row, and then click the "Batch Sign" button at the top of the table. To sign a single message, you can click the "Sign" button in the signature column of the specified row. After signing, the "Sign" column in the list will display the signer and the signing time.

[0111] Thirdly, embodiments of this application provide a railway priority passenger service system, which employs the railway terminal passenger service method described above, such as... Figure 14 As shown, it includes:

[0112] Pre-marking module 10: Train service personnel use station-train interactive terminal equipment to bind and mark the seat information of key passengers with the railway travel code, and synchronize it to the backend of the railway travel code service system. Key passengers include: elderly, injured, disabled and pregnant passengers who have purchased tickets and travel with the aid of wheelchairs or stretchers.

[0113] Module 20 for priority passenger service reservation: Priority passengers can activate the railway travel code service system by identifying the railway travel code set up in their seats through terminal devices. Passengers can fill in and submit their priority passenger service application online through the railway travel code service system.

[0114] The key passenger service application receiving module 30: the background of the smooth code service system pushes the key passenger service application to the station and vehicle interaction terminal device, the station and vehicle interaction terminal device sends a key passenger service receiving notification, and the service demand of the key passenger is realized.

[0115] Preferably, the pre-marking module 10 further comprises:

[0116] The login mode selection module: the railway smooth code system automatically judges whether the railway smooth code is bound to the key passenger seat information mark.

[0117] Preferably, the key passenger service reservation module 20 specifically comprises:

[0118] The train information filling module: filling the train information of the key passenger, including: train date, train number, seat number and arrival station information;

[0119] The passenger information filling module: filling the personal information of the key passenger;

[0120] The service demand filling module: filling the service demand of the key passenger, including: calling the attendant, and outbound service demand; after the outbound service demand is pushed to the railway passenger management system for signing by the railway smooth code system, the railway passenger management system assists in completing the outbound service demand;

[0121] The progress query module: the key passenger checks the key passenger service application submission record and state of the train number of the day.

[0122] In a fourth aspect, the embodiments of the present application provide a station and vehicle interaction terminal device, which adopts the railway key passenger service method as described above, and the station and vehicle interaction terminal device comprises a station and vehicle interaction APP, and the station and vehicle interaction APP comprises:

[0123] The key passenger marking module: used for binding the seat information of the key passenger to the railway smooth code and synchronizing to the background of the railway smooth code service system;

[0124] The key passenger application receiving module: used for receiving the key passenger service application and judging whether to receive the key passenger service application.

[0125] In a fifth aspect, the embodiments of the present application provide a computer device, which comprises a memory, a processor and a computer program stored in the memory and executable on the processor, and the processor implements the railway in-transit key passenger service method of the first aspect as described above when executing the computer program.

[0126] In a sixth aspect, the embodiments of the present application provide a computer readable storage medium, which stores a computer program, and the program is executed by the processor to implement the railway in-transit key passenger service method of the first aspect as described above.

[0127] The computer device can include a processor 81 and a memory 82 storing computer program instructions.

[0128] The memory 82 can be used to store or buffer various data files needed for processing and / or communication, and possible computer program instructions executed by the processor 81.

[0129] The processor 81 reads and executes the computer program instructions stored in the memory 82 to implement any of the above-mentioned railway ticket upgrade methods.

[0130] In some embodiments, the computer device can further include a communication interface 83 and a bus 80. As shown, the processor 81, the memory 82, and the communication interface 83 are connected through the bus 80 and complete communication with each other. Figure 15

[0131] The technical features of the above-mentioned embodiments can be combined in any manner. For the sake of brevity, not all possible combinations of the technical features in the above-mentioned embodiments are described, but it should be understood that any combination of the technical features is within the scope of the present disclosure as long as the combination does not result in contradictions.

[0132] The above-mentioned embodiments only express several implementation manners of the present application, and the description is specific and detailed, but it should not be understood as a limitation on the scope of the patent. It should be pointed out that for ordinary skilled in the art, without departing from the concept of the present application, a number of modifications and improvements can be made, which are all within the scope of the present application. Therefore, the scope of the patent of the present application should be subject to the appended claims.​

Claims

1. A railway travel code service system for priority passenger services on railways, characterized in that, include: Railway Passenger Code Management Module: Used for unified management of railway passenger codes. The railway passenger code is a unique string ID, which contains the following fields: content displayed in the background associated with the passenger code, passenger code batch number, passenger code type, railway bureau, train number, carriage number, seat number, seat type, and validity period. Activation Service Module: Used to receive in-transit service function requests by recognizing the railway travel code, activate the in-transit service function, and enable the key passenger service function; Priority passenger service reservation module: used to fill out a priority passenger demand application online and submit the priority passenger demand application to the station-train interactive terminal equipment; Pre-marking module: The station-train interactive terminal equipment is used to bind and mark the seat information of the key passengers with the railway travel code, and synchronize it to the backend of the railway travel code service system. The key passengers include: elderly, sick, and disabled passengers who have purchased tickets and travel by wheelchair or stretcher. After passengers scan the QR code on the seat armrest, the railway travel code system automatically identifies and displays the priority passenger service on the passenger's device. When passengers scan the code to use the priority passenger service, the railway travel code system will first verify whether the current seat is for priority passengers. If not, the call service button and submit button will not be available. Only after the train attendant marks the seat as a priority passenger seat using the station and train system can the passenger scan the corresponding travel code to use the service normally. The priority passenger query module is used to view the submission records and status of priority passenger demand applications.

2. A method for providing services to key railway passengers, employing the railway travel code service system for key railway passenger services as described in claim 1, characterized in that, include: Pre-marking step: The station-train interactive terminal equipment is used to bind and mark the seat information of the key passengers with the railway travel code, and synchronize it to the background of the railway travel code service system. The key passengers include: elderly, sick, and disabled passengers who have purchased tickets and travel by wheelchair or stretcher. After passengers scan the QR code on the seat armrest, the railway travel code system automatically identifies and displays the priority passenger service on the passenger's device. When passengers scan the code to use the priority passenger service, the railway travel code system will first verify whether the current seat is for priority passengers. If not, the call service button and submit button will not be available. Only after the train attendant marks the seat as a priority passenger seat using the station and train system can the passenger scan the corresponding travel code to use the service normally. Key passenger service reservation steps: Key passengers use terminal devices to identify the railway travel code set on their seats in the carriage, activate and enter the railway travel code service system, and fill in and submit the key passenger service application online through the travel code service system. Application processing steps for priority passenger services: The background of the travel code service system pushes the priority passenger service application to the station-train interactive terminal device, and the station-train interactive terminal device issues a priority passenger service acceptance notification to fulfill the service needs of the priority passenger.

3. The railway priority passenger service method according to claim 2, characterized in that, The pre-labeling step further includes: Login method selection steps: The railway travel code system automatically determines whether the railway travel code is bound to the key passenger seat information.

4. The railway priority passenger service method according to claim 2, characterized in that, The specific steps for booking priority passenger services include: Steps for filling in travel information: Fill in the travel information of the key passengers, including: travel date, train number, seat number and arrival station; Passenger information filling steps: Fill in the relevant personal information of the key passengers; Service request filling steps: Fill in the key passenger service request, including: calling the train attendant, exit service request; after the exit service request is pushed to the railway passenger management system through the railway travel code system and signed for, the railway passenger management system assists in completing the exit service request; Progress inquiry steps: The key passenger can view the key passenger service application submission record and status for the train on the same day.

5. A railway priority passenger service system, employing the railway priority passenger service method as described in any one of claims 2-4, characterized in that, include: Pre-marking module: Train service personnel use station-train interactive terminal equipment to bind and mark the seat information of the key passengers with the railway travel code, and synchronize it to the backend of the railway travel code service system. The key passengers include: elderly, injured, disabled and pregnant passengers who have purchased tickets and travel by wheelchair or stretcher assistive devices. Priority passenger service reservation module: Priority passengers can activate the railway travel code service system by identifying the railway travel code set on their seats in the carriage through a terminal device. The passenger can then fill out and submit a priority passenger service application online through the travel code service system. Key passenger service application acceptance module: The background of the travel code service system pushes the key passenger service application to the station-train interactive terminal device, and the station-train interactive terminal device issues a key passenger service acceptance notification to realize the service needs of the key passenger.

6. The railway priority passenger service system according to claim 5, characterized in that, The priority passenger service reservation module also includes: Login method selection module: The railway travel code system automatically determines whether the railway travel code is bound to the key passenger seat information.

7. The railway priority passenger service system according to claim 5, characterized in that, The key passenger service reservation module specifically includes: Passenger Information Entry Module: Enter the passenger information of the key passengers, including: travel date, train number, seat number and arrival station; Passenger information entry module: Enter the relevant personal information of the key passengers; Service Request Formulation Module: Passengers can fill in their key passenger service requests, including: calling a train attendant and exit service requests. After the exit service requests are received by the railway passenger management system through the railway travel code system, the railway passenger management system will assist in completing the exit service requests. Progress query module: The key passenger can view the submission record and status of key passenger service applications for the current day's train.

8. A station-train interactive terminal device, employing the railway priority passenger service method as described in any one of claims 2-4, characterized in that, The station-train interactive terminal device includes a station-train interactive APP, which includes: Priority passenger marking module: used to bind and mark the seat information of the priority passenger with the railway travel code, and synchronize it to the backend of the railway travel code service system; The priority passenger application acceptance module is used to accept the priority passenger service application and determine whether to accept the priority passenger service application.

9. A computer device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that, When the processor executes the computer program, it implements the railway priority passenger service method as described in any one of claims 2 to 4.

10. A computer-readable storage medium having a computer program stored thereon, characterized in that, When executed by the processor, the program implements the railway priority passenger service method as described in any one of claims 2 to 4.

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