Railway station information processing method based on metaverse

Abstract

The application provides a railway station information processing method based on a meta universe, and relates to the technical field of railway station information processing. The method comprises the following steps: obtaining login request information; determining the identity information of a login user and creating a virtual person corresponding to the identity information in the meta universe of the railway station if the login request information is verified; obtaining selection instruction information for selecting a target station service item, adjusting the field of view of the virtual person to a target virtual scene corresponding to the target station service item according to the selection instruction information, and displaying the target virtual scene; collecting input operations of the login user for the target virtual scene, generating service instruction information according to the input operations, and executing a service information processing procedure of the target station service item based on the service instruction information. The technical scheme provided by the application can realize real-time and convenient viewing of the on-site information of the railway station, provide immersive railway station services for the login user, and has a high degree of intelligence.

Description

Technical Field

[0001] This invention relates to the field of railway station information processing technology, and in particular to a railway station information processing method based on a metaverse. Background Technology

[0002] Railway stations are locations where railway departments handle passenger and freight transport operations and train technical work. Railway station staff provide on-site services to passengers and perform routine station maintenance. Passengers can receive services from on-site staff and equipment, or use the railway station's service system to obtain related services, such as ticketing, refunds, and invoices. While the railway station's service system provides convenience for passengers, its service offerings are limited, and it lacks real-time and convenient access to on-site information for various service scenarios, indicating a low level of automation. Summary of the Invention

[0003] To address the problems existing in the prior art, this invention provides a railway station information processing method based on the metaverse.

[0004] This invention provides a railway station information processing method based on the metaverse, comprising:

[0005] Obtain login request information, which is generated based on the login operation of the user on the railway station information processing interface;

[0006] If the login request information is verified, the identity information of the logged-in user is determined, and a virtual person corresponding to the identity information is created in the railway station metaverse;

[0007] The system obtains selection instruction information for selecting a target station service item, adjusts the virtual human's field of view to the target virtual scene corresponding to the target station service item based on the selection instruction information, and displays the target virtual scene; wherein, the target virtual scene includes the virtual human and the virtual generated staff, and the virtual human and the virtual generated staff are identified and displayed using their respective corresponding identity identification methods;

[0008] The system collects the input operations of the logged-in user in relation to the target virtual scene, generates service instruction information based on the input operations, and executes the service information processing flow of the target station service item based on the service instruction information.

[0009] According to the present invention, a railway station information processing method based on a metaverse is provided, wherein the identity information indicates that the logged-in user is a real passenger, the target station service includes ticketing services, the target virtual scene includes a virtual ticketing service station and a first virtual staff member corresponding to the virtual ticketing service station, the first virtual staff member includes a first virtual generated staff member and / or a first virtual person corresponding to a real staff member in the railway station metaverse, and the first virtual generated staff member and the first virtual person are identified and displayed using their respective corresponding identity identification methods;

[0010] The process of collecting the input operations of the logged-in user in relation to the target virtual scene, generating service instruction information based on the input operations, and executing the service information processing flow of the target station service item based on the service instruction information includes:

[0011] In response to detecting an input operation by a first virtual passenger to the ticketing service equipment of the virtual ticketing service station, a first service instruction information is generated based on the input operation; wherein, the first virtual passenger is a virtual person of the real passenger in the railway station metaverse, and the input operation is obtained by collecting and mapping the real passenger's body movements in the real world;

[0012] The ticketing service processing procedure is executed according to the first service instruction information;

[0013] In response to detecting a session request message sent by the first virtual passenger to the first virtual staff member, a session channel is established between the real passenger and the first virtual staff member based on the first virtual passenger, and the session flow between the real passenger and the first virtual staff member is processed based on the session channel; wherein, the session request message is generated based on the session request operations collected by the real passenger in the real world.

[0014] According to a railway station information processing method based on a metaverse provided by the present invention, the identity information indicates that the logged-in user is a real staff member, the target station service items include entry and exit ticket checking services, and the target virtual scene includes an entry and exit ticket checking virtual scene; the method involves collecting the input operations of the logged-in user for the target virtual scene, generating service instruction information based on the input operations, and executing the service information processing flow of the target station service items based on the service instruction information, including:

[0015] In response to the detection of a virtual passenger waiting to have their ticket checked within the preset field of view of the second virtual staff member, the virtual passenger waiting to have their ticket checked is highlighted, and a prompt message for ticket checking is output; wherein, the second virtual staff member is the virtual person corresponding to the real staff member in the railway station metaverse, and the second virtual staff member and the virtual generated staff member are identified and distinguished by their respective corresponding identity identification methods;

[0016] The actions of the real staff in the real world to check tickets in the virtual scene of entering and exiting the station are collected, and the actions are mapped to the second virtual staff.

[0017] In response to detecting that the virtual passenger waiting to be checked has moved to the virtual ticket gate, a second service instruction information is generated based on the ticket checking behavior of the second virtual staff member;

[0018] The ticket checking process for the virtual passenger awaiting ticket inspection is executed according to the second service instruction information.

[0019] According to the present invention, a railway station information processing method based on a metaverse is provided, the method further includes:

[0020] In response to the detection that a real passenger waiting to be checked has not arrived at the ticket gate before the ticket checking time, the first location information of the real passenger waiting to be checked in the real world is obtained.

[0021] An entry prompt message is generated based on the first location information. The entry prompt message includes at least one of the following: ticket checking time, queue status information at the ticket gate, path information to the ticket gate, and time required to reach the ticket gate.

[0022] The station entry prompt information is sent to the login device of the actual passenger whose ticket is to be checked.

[0023] According to the present invention, a railway station information processing method based on a metaverse is provided, wherein the identity information indicates that the logged-in user is a real staff member, the target station service item includes a target equipment operation service, and the target virtual scene includes a target virtual equipment operation scene; the method of collecting the input operations of the logged-in user on the target virtual scene, generating service instruction information based on the input operations, and executing the service information processing flow of the target station service item based on the service instruction information includes:

[0024] The real staff member's control actions in the real world are collected based on the target virtual device control scene. The control actions are then mapped to a second virtual staff member. The second virtual staff member is the virtual person corresponding to the real staff member in the railway station metaverse. The second virtual staff member and the virtual generated staff member are identified and displayed using their respective corresponding identity identification methods.

[0025] Based on the second virtual worker's manipulation behavior of the target virtual device, a third service instruction information is generated, wherein the target virtual device is the virtual device corresponding to the manipulated target device in the railway station metaverse.

[0026] The target device in the real world is controlled according to the third service instruction information.

[0027] According to the present invention, a railway station information processing method based on a metaverse is provided, wherein the identity information indicates that the logged-in user is a real staff member, the target station service item includes emergency response service, and the target virtual scene includes a virtual emergency response scene; the method involves collecting the input operations of the logged-in user on the target virtual scene, generating service instruction information based on the input operations, and executing the service information processing flow of the target station service item based on the service instruction information, including:

[0028] The data is collected from real staff members who develop and execute response plans based on the virtual emergency response scenario.

[0029] In response to the aforementioned response plan development operation, at least one emergency response plan is determined;

[0030] In the virtual emergency response scenario, each of the at least one emergency response plan is executed, and a target emergency response plan is determined from the at least one emergency response plan based on the execution results;

[0031] According to the target emergency response plan, emergency response information is sent to the first login device of the relevant personnel and the corresponding station equipment in the real world.

[0032] According to the present invention, a railway station information processing method based on a metaverse is provided, wherein the identity information indicates that the logged-in user is a real staff member, the target station service item includes an emergency drill service, and the target virtual scene includes a virtual emergency drill scene; the method involves collecting the input operations of the logged-in user in relation to the target virtual scene, generating service instruction information based on the input operations, and executing the service information processing flow of the target station service item based on the service instruction information, including:

[0033] The system collects the drill setup and operation data of real staff members facing the virtual emergency drill scenario.

[0034] The rehearsal time and target emergency are determined according to the rehearsal settings, and the virtual passenger attribute information is determined based on the rehearsal time;

[0035] Based on the virtual passenger attribute information, virtual generated passengers are generated in the virtual emergency drill scenario, and the movement speed and distribution location of the virtual generated passengers are determined based on the virtual passenger attribute information.

[0036] Based on the virtual generated passengers, the movement speed, and the distribution location, a simulated scenario of an emergency is generated;

[0037] The system acquires emergency response behavior information, virtual station equipment operation status information, and scene environment change information of a third virtual worker participating in the target emergency drill in the simulated emergency scenario. The third virtual worker is a virtual person corresponding to a real worker participating in the target emergency drill; the real-world body movements of the real worker participating in the target emergency drill are mapped to the third virtual worker; and the body movements of the virtual worker are determined based on the actions specified in the emergency plan for the target emergency.

[0038] An exercise report is generated and output based on the emergency response behavior information, the operational status information, and the scenario environment change information;

[0039] The third virtual staff member, the virtual generated staff member, and the virtual generated passenger are identified and displayed using their respective corresponding identity identification methods.

[0040] According to a railway station information processing method based on a metaverse provided by the present invention, after creating a virtual person corresponding to the identity information in the railway station metaverse, the method further includes:

[0041] Obtain second location information, which is the real-world location information of the logged-in user when performing the login operation;

[0042] An initial virtual scene is determined based on the second location information, and the initial virtual scene is displayed;

[0043] The step of determining the initial virtual scene based on the second location information includes:

[0044] When the second location information indicates that the logged-in user is located inside a railway station, the mapping position of the second location information in the railway station metaverse is determined, and the field of view of the virtual human at the mapping position is determined as the initial virtual scene;

[0045] If the second location information indicates that the logged-in user is located outside a railway station, the preset virtual scene will be determined as the initial virtual scene.

[0046] The railway station information processing method based on the metaverse provided by the present invention further includes:

[0047] In response to the detection that a second virtual passenger exists within a preset distance range in the field of vision of the fourth virtual staff, the target playback content is sent to the second login device of the real passenger corresponding to the second virtual passenger, so that the second login device plays the target playback content;

[0048] The second virtual passenger is the virtual person corresponding to a passenger in the real world in the railway station metaverse. The fourth virtual staff includes the virtual person corresponding to the virtual generated staff and / or the real staff in the railway station metaverse. The second virtual passenger, the virtual generated staff and the real staff are identified and displayed using their respective identity identification methods in the railway station metaverse.

[0049] The present invention also provides an electronic device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the computer program to implement the railway station information processing method based on the metaverse as described above.

[0050] The railway station information processing method based on the metaverse provided by this invention can determine the identity information of a logged-in user after the login request information sent by the logged-in user through the railway station information processing interface is verified, and create a virtual person corresponding to the identity information in the railway station metaverse. Then, according to the received selection instruction information for the target station service item, the virtual person's field of view can be adjusted to the target virtual scene corresponding to the target station service item and the target virtual scene can be displayed. Various virtual people in the target virtual scene can be identified and displayed according to their respective identity identification methods. In the target virtual scene, the input operation of the logged-in user can be further collected, and service instruction information can be generated according to the input operation. Then, the service information processing flow of the target station service item can be executed based on the service instruction information. In this way, the selected target station service item can be displayed in the real world as a virtual scene in the metaverse, allowing the logged-in user to conveniently view the on-site information in real time without being physically present. At the same time, the input operation of the logged-in user facing the virtual scene can be collected, and the service information processing flow corresponding to the target station service item can be executed according to the input operation, providing the logged-in user with an immersive railway station service with a high degree of intelligence. Attached Figure Description

[0051] To more clearly illustrate the technical solutions in this invention or the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below. Obviously, the drawings described below are some embodiments of this invention. For those skilled in the art, other drawings can be obtained from these drawings without creative effort.

[0052] Figure 1 This is a flowchart illustrating the railway station information processing method based on the metaverse provided in this embodiment of the invention.

[0053] Figure 2 This is a schematic diagram of the structure of the railway station information processing device based on the metaverse provided in an embodiment of the present invention;

[0054] Figure 3 This is a schematic diagram of the structure of the electronic device provided in an embodiment of the present invention. Detailed Implementation

[0055] To make the objectives, technical solutions, and advantages of this invention clearer, the technical solutions of this invention will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only some, not all, of the embodiments of this invention. All other embodiments obtained by those skilled in the art based on the embodiments of this invention without creative effort are within the scope of protection of this invention.

[0056] The following is combined Figure 1 The present invention describes a metaverse-based railway station information processing method. This metaverse-based railway station information processing method can be applied to electronic devices such as mobile phones, computers, and virtual reality (VR) devices, and can also be applied to metaverse-based railway station information processing devices installed in such electronic devices. These metaverse-based railway station information processing devices can be implemented through software, hardware, or a combination of both.

[0057] Figure 1 An exemplary flowchart of the railway station information processing method based on the metaverse provided in this embodiment of the invention is shown below. Figure 1 As shown, the railway station information processing method based on the metaverse may include the following steps 110 to 140.

[0058] Step 110: Obtain login request information.

[0059] The login request information is generated based on the login operation performed by the user on the railway station information processing interface.

[0060] For example, an electronic device can display a railway station information processing interface. Login users can log in according to the prompts on the interface, such as entering a username and password. After confirmation, a login request is generated, and the electronic device can obtain the login request.

[0061] Step 120: If the login request information is verified, determine the identity information of the logged-in user and create a virtual person corresponding to the identity information in the railway station metaverse.

[0062] After receiving the login request information, the electronic device verifies the login request information. If the verification is successful, the identity information of the logged-in user can be determined based on the login request information.

[0063] In this embodiment of the invention, two types of identity information can be set: real passengers and real staff, with each logged-in user having a unique identifier. For example, different permissions can be set for real staff, allowing them to access different station services.

[0064] In this embodiment of the invention, the virtual persons generated in the railway station metaverse may include virtual passengers and / or virtual staff. The virtual passengers may include the virtual counterparts of real passengers in the railway station metaverse and virtual passengers generated by the railway station metaverse system. The virtual staff may include the virtual counterparts of real staff in the railway station metaverse and virtual staff generated by the railway station metaverse system. For example, the virtual persons corresponding to real passengers in the railway station metaverse, the virtual passengers, and the virtual counterparts of real staff in the railway station metaverse can be identified and displayed using their respective corresponding identity identification methods.

[0065] For example, the virtual persona corresponding to a real passenger in the railway station metaverse can have its form determined based on the real passenger's role settings. This form could be a person, animal, plant, regular geometric shape, or irregular geometric shape, but is not limited to these; it can be determined by the user. Its identity can be distinguished by a first identity document (ID), which may include a star rating, allowing the display of the virtual persona's star rating. The virtual persona corresponding to a real staff member in the railway station metaverse uses a preset character image, such as a person of East Asian descent, distinguishing gender. Its clothing can be the type of clothing issued to railway staff. Its identity can be distinguished by a second ID, which may include an employee number and name, allowing the display of the virtual persona's employee number and name. The virtual passenger's form can be a person, and its identity can be distinguished by a third ID, which may include a person number, train number, and surname, allowing the display of the virtual passenger's person number, train number, and surname. The virtual staff member can be a person or a station mascot, and their size can be larger than other types of virtual humans. Their identity can be distinguished by a fourth ID, which can include a marker that differentiates them from the virtual human corresponding to the real staff member in the railway station metaverse. For example, the ID information of each type of virtual human can be displayed at a set location for the corresponding virtual human, such as at a preset distance, and the displayed content can move with the virtual human.

[0066] Understandably, electronic devices can identify and distinguish the types of virtual people by the content format of their ID information. For example, if a virtual person's ID information includes an employee number and name, it can be identified that the virtual person is the virtual person corresponding to a real employee in the railway station metaverse. If a virtual person's ID information includes a person number, train number, and surname, it can be identified that the virtual person is a virtual passenger.

[0067] The metaverse is a virtual world created and linked to the real world using technological means, mapping and interacting with it, and possessing a new social system within its digital living space. In this embodiment of the invention, the railway station metaverse can be a metaverse system created for real-world railway stations. It can map real-world railway stations into the virtual world, obtaining a digital railway station in digital space that is identical to the real-world railway station. For example, three-dimensional real-world point cloud data of a railway station can be acquired, and then this three-dimensional real-world point cloud data can be used to create a digital railway station twin, thus obtaining a virtual railway station.

[0068] After a user successfully logs in, a virtual persona corresponding to their identity information can be created within the railway station's metaverse. For example, after successful login, a virtual persona allocation interface can be displayed on the screen. The user can select a virtual persona from this interface. Once confirmed, the electronic device can associate the user's identity information with the selected virtual persona, thus obtaining the virtual persona corresponding to the user's identity information. The electronic device can capture the user's physical movements in the real world using a camera and map these movements to the corresponding virtual persona, causing the virtual persona to display the same physical movements as the user. The electronic device can also control the virtual persona's physical movements based on the user's actions on the touchscreen. Alternatively, the electronic device can utilize an external input device to obtain control commands for the virtual persona.

[0069] For example, after a user successfully logs in, a virtual character can be automatically assigned to the user, and the image of that virtual character can be displayed in the virtual world.

[0070] After a user successfully logs in, an initial virtual scene can be displayed on the screen of an electronic device. For example, in one exemplary embodiment, the initial virtual scene can be determined based on the user's location information in the real world. Specifically, after creating a virtual person corresponding to identity information in the railway station metaverse, the railway station information processing method based on the metaverse can further include: obtaining second location information, which is the location information of the user in the real world when performing the login operation; determining the initial virtual scene based on the second location information; and displaying the initial virtual scene.

[0071] For example, determining the initial virtual scene based on the second location information may include: if the second location information indicates that the logged-in user is inside a railway station, determining the mapping position of the second location information in the railway station metaverse, and determining the field of view scene of the virtual person corresponding to the logged-in user at the mapping position as the initial virtual scene; if the second location information indicates that the logged-in user is outside a railway station, determining a preset virtual scene as the initial virtual scene.

[0072] Step 130: Obtain the selection instruction information for the target station service item, adjust the virtual human's field of view to the target virtual scene corresponding to the target station service item according to the selection instruction information, and display the target virtual scene.

[0073] The currently displayed virtual scene interface provides a menu for selecting station services. Logged-in users can select their desired station service from this menu. Specifically, the electronic device receives a selection operation from the station service selection menu, generates selection instruction information in response, determines the target station service based on this instruction information, adjusts the virtual person's field of view to the target virtual scene corresponding to the target station service, and displays that target virtual scene. Alternatively, the electronic device can also collect the logged-in user's body movements or detect swipe operations on the touchscreen, and control the virtual person corresponding to the logged-in user to move within the railway station metaverse based on these movements or swipe operations. The scene displayed on the screen can adjust to follow the virtual person's movement, i.e., display the virtual person's field of view in real time. Thus, by detecting the logged-in user's body movements or swipe operations on the touchscreen, the displayed scene can be adjusted to the target virtual scene corresponding to the target station service.

[0074] For example, the station service selection menu may include at least one of the following station service items, but is not limited to: ticketing service, entry and exit ticket inspection service, water supply service, equipment inspection service, security inspection service, emergency response service, and emergency drill service. The target virtual scene may include virtual persons and virtual generated staff corresponding to the logged-in user, which can be identified and displayed based on their respective identity identification methods.

[0075] Step 140: Collect the input operations of the logged-in user for the target virtual scene, generate service instruction information based on the input operations, and execute the service information processing flow of the target station service item based on the service instruction information.

[0076] Electronic devices can control the virtual person corresponding to the logged-in user by acquiring the logged-in user's body movements, touch operations on the electronic device's touchscreen, or operations on input devices that are communicated with the electronic device.

[0077] After the electronic device displays the target virtual scene, it can collect the input operations of the logged-in user in relation to the target virtual scene. For example, it can collect the logged-in user's body movements and touch operations facing the electronic device's touch screen. The electronic device can generate service instruction information based on the input operations. In other words, the logged-in user can initiate service instructions in the current target virtual scene by inputting operations into the target virtual scene. The electronic device can execute the service information processing flow of the target station service items based on these service instruction information.

[0078] For example, the target virtual scene can include a virtual scene for entering and exiting the station for ticket checking. In this virtual scene, virtual staff can be set at the ticket gate. These virtual staff can be virtual staff generated by the railway metaverse system, or they can be virtual people mapped from real staff in the railway metaverse. Taking the logged-in user as a real staff member and the virtual person corresponding to that real staff member as the virtual staff member at the ticket gate as an example, the real staff member can view the on-site information at the ticket gate in real time based on the virtual scene of entering and exiting the station for ticket checking displayed on the screen, such as whether there are passengers waiting to have their tickets checked and the number of passengers waiting to have their tickets checked. The real staff member can perform ticket checking actions based on the virtual scene of entering and exiting the station for ticket checking displayed on the screen. The electronic device can use a camera to capture the ticket checking actions of the real staff member and map the ticket checking actions to the corresponding virtual staff member at the ticket gate, controlling the virtual staff member to interact and cooperate with the virtual passengers waiting to have their tickets checked at the ticket gate to complete the relevant information processing flow of ticket verification. The camera can be a camera built into the electronic device or an external camera that is connected to the electronic device for communication.

[0079] The railway station information processing method based on the metaverse provided in this invention can determine the identity information of a logged-in user after the login request information sent by the logged-in user through the railway station information processing interface is verified, and create a virtual person corresponding to the identity information in the railway station metaverse. Then, according to the received selection instruction information for selecting a target station service item, the virtual person's field of view can be adjusted to the target virtual scene corresponding to the target station service item and the target virtual scene can be displayed. Various virtual people in the target virtual scene can be identified and displayed using their respective corresponding identity identification methods. In the target virtual scene, the input operations of the logged-in user can be further collected, and service instruction information can be generated based on the input operations. Then, based on the service instruction information, the service information processing flow of the target station service item can be executed. In this way, the selected target station service item's scene in the real world can be displayed in the form of a virtual scene in the metaverse, allowing the logged-in user to conveniently view the on-site information in real time without being physically present. At the same time, the input operations of the logged-in user facing the virtual scene can be collected, and the service information processing flow corresponding to the target station service item can be executed based on the input operations, providing the logged-in user with an immersive railway station service and a higher level of intelligence.

[0080] based on Figure 1 In one example embodiment of the railway station information processing method based on the metaverse, assuming the logged-in user's identity information indicates that the logged-in user is a real passenger and the target station service items may include ticketing services, the logged-in user can control their corresponding virtual persona (first virtual passenger) to operate the ticketing service equipment at the virtual ticketing service station in the target virtual scene to realize the ticketing service process such as purchasing tickets, refunding tickets, or obtaining invoices. The logged-in user can also communicate with the first virtual staff member set up at the virtual ticketing service station through their corresponding virtual persona to obtain assistance from the first virtual staff member. The first virtual staff member may include the virtual persona corresponding to the real staff member of the railway station in the railway station metaverse and / or the first virtual generated staff member generated by the railway station metaverse system. The virtual persona and the first virtual generated staff member can be identified and displayed through their respective corresponding identity identification methods.

[0081] Specifically, the target virtual scene may include a virtual ticketing service station and a first virtual staff member corresponding to the virtual ticketing service station; collecting input operations from logged-in users in the target virtual scene, generating service instruction information based on the input operations, and executing the service information processing flow of the target station service items based on the service instruction information, may include: responding to the detection of input operations by the first virtual passenger to the ticketing service equipment of the virtual ticketing service station, generating first service instruction information based on the input operations; wherein, the first virtual passenger is a virtual person of a real passenger in the railway station metaverse, and the input operations are obtained after collecting and mapping the physical movements of the real passenger in the real world; executing the ticketing service processing flow based on the first service instruction information; responding to the detection of a session request information sent by the first virtual passenger to the first virtual staff member, establishing a session channel between the real passenger and the first virtual staff member based on the first virtual passenger, and processing the session flow between the real passenger and the first virtual staff member based on the session channel; wherein, the session request information is generated based on the collected session request operations of the real passenger in the real world.

[0082] For example, a real passenger can perform operations on a target virtual scene displayed on an electronic device's screen, such as operating the ticketing service equipment at a virtual ticketing service station within that scene. The electronic device can capture the real passenger's body movements in the real world using a camera, map these movements to a first virtual passenger, and control the first virtual passenger to operate the ticketing service equipment at the virtual ticketing service station based on the mapped movements. The ticketing service equipment at the virtual ticketing service station can then generate a first service instruction based on this operation and send this first service instruction to the corresponding real ticketing service equipment in the real world. The real ticketing service equipment can then execute the corresponding ticketing service processing flow based on the first service instruction.

[0083] For example, a first virtual staff member can be created next to the ticketing service equipment at a virtual ticketing service station. When real passengers access the ticketing service, they can seek assistance from this first virtual staff member. For instance, a fourth ID can be generated, and then a virtual person matching the form corresponding to that fourth ID can be generated to obtain the first virtual staff member.

[0084] For example, an electronic device can respond to a command to activate a session, collect the voice information of a real passenger and map it to a first virtual passenger, and simultaneously control the first virtual passenger to send a session request message to a first virtual staff member, thus establishing a session channel between the first virtual passenger and the first virtual staff member. In this way, a session channel can be established between the real passenger and the first virtual staff member, and the real passenger and the first virtual staff member can have a conversation based on this session channel. The voice information of the first virtual staff member can be output to the real passenger through the audio playback module of the electronic device, such as a speaker.

[0085] In this way, through the interaction between the real world and the virtual world, immersive ticketing services can be provided to real travelers. Real travelers can access ticketing services anytime and anywhere, and can conveniently and in real time view on-site information without being physically present. The level of intelligence is relatively high.

[0086] based on Figure 1 In one example of the railway station information processing method based on the metaverse in the corresponding embodiment, taking the login user's identity information as indicating that the login user is a real staff member, and the target station service items including entry and exit ticket checking services as an example, the target virtual scene can include an entry and exit ticket checking virtual scene; the electronic device can control the ticket checking action of the second virtual staff member corresponding to the real staff member by acquiring the real staff member's body movements, touch operations on the electronic device's touch screen, or operations on the input device communicated with the electronic device, and generate second service instruction information based on the ticket checking action, and execute the ticket checking process for the virtual passenger to be checked according to the second service instruction information. The second virtual staff member and the virtual generated staff member can be identified and distinguished based on their respective corresponding identity identification methods.

[0087] Specifically, the process involves collecting input operations from logged-in users in response to a target virtual scene, generating service instruction information based on these input operations, and executing a service information processing flow for the target station's service items based on the service instruction information. This can include: in response to detecting the presence of a virtual passenger waiting to have their ticket checked within the preset field of view of a second virtual staff member, highlighting the virtual passenger waiting to have their ticket checked, and outputting a prompt message for ticket checking; wherein, the second virtual staff member is the virtual person corresponding to a real staff member in the railway station's metaverse; collecting the ticket checking actions of a real staff member in the real world based on the virtual ticket checking scene for entering and exiting the station, and mapping these actions to the second virtual staff member; in response to detecting a virtual passenger waiting to have their ticket checked move to the virtual ticket gate, generating second service instruction information based on the second virtual staff member's ticket checking actions; and executing the ticket checking processing flow for the virtual passenger waiting to have their ticket checked based on the second service instruction information.

[0088] The preset field of view can be pre-set, configured by logged-in real staff, or configured by staff with configuration permissions. The virtual ticket gate is a mapping of the real-world ticket gate within the railway station's metaverse. The virtual passenger waiting to have their ticket checked is a mapping of the real-world passenger waiting to have their ticket checked within the railway station's metaverse; this can be achieved by capturing the passenger's body movements through railway station cameras and mapping those movements to the virtual passenger.

[0089] For example, the ID information of virtual people within the preset field of vision of the second virtual staff can be identified. If the ID information is the first ID information and the first ID information includes a star rating, then it can be determined that the virtual person whose ID information is the first ID information is a virtual passenger. Then the ticket purchase information of the virtual passenger can be obtained, and it can be determined whether the virtual passenger is waiting to be checked based on the ticket purchase information.

[0090] For example, highlighting virtual passengers awaiting ticket inspection can include: displaying virtual passengers in a set color, displaying virtual passengers at a set magnification, or displaying virtual passengers after adding a set label. By highlighting virtual passengers, real staff can easily and intuitively view the virtual passengers awaiting ticket inspection.

[0091] For example, after a virtual passenger waiting to have their ticket checked moves to the virtual ticket gate, a real staff member can see the virtual passenger's behavior based on the currently displayed virtual ticket checking scene. Based on this behavior, the staff member can respond to the ticket check, and the electronic device can control a second virtual staff member to verify the virtual passenger's ticket based on this response.

[0092] In one example embodiment, an entry prompt message can also be sent to real passengers who have not arrived at the ticket gate before the ticket gate opening time. Specifically, the railway station information processing method based on the metaverse can further include: in response to detecting that a real passenger has not arrived at the ticket gate before the ticket gate opening time, obtaining the first location information of the real passenger in the real world; generating an entry prompt message based on the first location information; and sending the entry prompt message to the login device of the real passenger. The entry prompt message may include at least one of the following: ticket gate opening time, queue status information at the ticket gate, path information to the ticket gate, and time required to reach the ticket gate.

[0093] based on Figure 1In one example embodiment of the railway station information processing method based on the metaverse, taking the login user's identity information indicating that the login user is a real staff member and the target station service items including target equipment control services as an example, the target virtual scene may include a target virtual equipment control scene. The electronic device can acquire the body movements of the real staff member facing the target virtual equipment control scene, the touch operation on the electronic device's touch screen, or the operation of the input device that is communicatively connected to the electronic device. By acquiring the body movements, touch operations, or operations on the input device, the target virtual device in the target virtual equipment control scene is controlled to control the target device in the real world.

[0094] The target virtual device is the virtual device corresponding to the target device being manipulated in the railway station metaverse. For example, the target device may include at least one of water supply equipment, inspection equipment, and security patrol equipment. The inspection equipment may include, for example, monitoring equipment in the railway station, and the security patrol equipment may include, for example, fire extinguishers, fire guns, and other fire-fighting equipment in the railway station.

[0095] Specifically, the process involves collecting input operations from logged-in users targeting a virtual scene, generating service instruction information based on these inputs, and executing service information processing for the target station's service items based on this information. This can include: collecting the real-world manipulation actions of a real worker on the target virtual device, mapping these actions to a second virtual worker (the virtual person corresponding to the real worker in the railway station's metaverse); generating a third service instruction based on the second virtual worker's manipulation actions on the target virtual device; and controlling the target device in the real world based on the third service instruction. This allows real workers to remotely control the target device without being physically present, providing an immersive and highly intelligent device control service while reducing workload. The second virtual worker and the virtually generated worker are distinguished and displayed using their respective identity identifiers.

[0096] For example, if a real worker needs to supply water to a water supply device, they can select the target device control service, choose the water supply service, and then select the target water supply device. Based on the selected target water supply device, the electronic device can display a virtual water supply device control scenario. Based on this scenario, the real worker can control the virtual water supply device through gestures, touch operations on the electronic device's touchscreen, or operations on input devices connected to the electronic device. This includes controlling the virtual water supply device's inlet and valves. The electronic device then generates a third-party service instruction based on this control, and uses this instruction to control the displayed target water supply device.

[0097] based on Figure 1 In one example embodiment of the railway station information processing method based on the metaverse, taking the login user's identity information indicating that the login user is a real staff member and the target station service items including emergency response services as an example, the target virtual scene may include a virtual emergency response scene. Real staff members can formulate at least one emergency response plan for the virtual emergency response scene. Electronic devices simulate and execute these emergency response plans in the virtual emergency response scene to determine an executable or optimal emergency response plan, thus obtaining the target emergency response plan. Then, based on the target emergency response plan, emergency response information is sent to the first login device of the corresponding staff member and the corresponding station equipment in the real world. In this way, the feasibility and effectiveness of the emergency response plan can be pre-assessed before execution, ensuring that emergency events can be handled promptly, quickly, and effectively.

[0098] Specifically, the process involves collecting input operations from logged-in users in a target virtual scenario, generating service instruction information based on these input operations, and executing service information processing for the target station service item based on the service instruction information. This process may include: collecting actions from real staff members to formulate emergency response plans based on the virtual emergency response scenario; responding to these plans by determining at least one emergency response plan; executing each of the at least one emergency response plan in the virtual emergency response scenario, and determining the target emergency response plan from among the at least one emergency response plan based on the execution results; and sending emergency response information to the first login device of the corresponding staff member and the corresponding station equipment in the real world according to the target emergency response plan. This emergency response information can instruct the corresponding staff member and the corresponding station equipment to perform emergency response. The emergency response plan may include at least one of, but is not limited to, emergency personnel dispatch strategies, station equipment operation status adjustment strategies, and station equipment dispatch strategies.

[0099] For example, the target emergency response plan can be determined based on the execution results of each emergency response plan, such as the execution time and resource scheduling rate.

[0100] based on Figure 1 In one example embodiment of the railway station information processing method based on the metaverse, taking the login user's identity information indicating that the login user is a real staff member and the target station service items including emergency drill services as an example, the target virtual scene may include a virtual emergency drill scene; real staff members can set up drills in the virtual emergency drill scene, generate virtual passengers during the drill, and obtain an emergency simulation scene. Electronic devices can collect emergency response behavior information of the third virtual staff member participating in the drill, virtual station equipment operation status information, and scene environment change information based on the emergency simulation scene. Based on the acquired information, a drill report is generated and output. Through this drill report, the emergency response capability of the real staff member participating in the drill in the face of an emergency and the mastery of work skills by the real staff member participating in the drill can be evaluated.

[0101] Specifically, the process involves collecting input operations from logged-in users in response to a target virtual scenario, generating service instruction information based on these input operations, and executing service information processing procedures for the target station's service items based on the service instruction information. This may include: collecting drill setup operations from real staff in response to a virtual emergency drill scenario; determining the rehearsal time and target emergency based on the drill setup operations, and determining virtual passenger attribute information based on the rehearsal time; generating virtual passengers in the virtual emergency drill scenario based on the virtual passenger attribute information, and determining the movement speed and distribution location of the virtual passengers based on the virtual passenger attribute information; and generating a simulated emergency scenario based on the virtual passengers, their movement speed, and their distribution location. The system acquires emergency response behavior information, virtual station equipment operation status information, and scene environment change information of a third virtual worker participating in a simulated emergency scenario. The third virtual worker is the virtual person corresponding to the real worker participating in the emergency drill within the railway station's metaverse; the real worker's physical movements in the real world are mapped to the third virtual worker. An exercise report is generated and output based on the emergency response behavior information, operation status information, and scene environment change information. The third virtual worker, virtual generated worker, and virtual generated passenger are identified and displayed using their respective identity markers. The physical movements of the virtual generated worker can be determined based on the actions specified in the emergency plan for the target emergency.

[0102] For example, electronic devices can identify the ID information of virtual people in a virtual emergency drill scenario. If the ID information is the second ID information, it can be determined that the virtual person is a virtual staff member. Then, the virtual staff member participating in the target emergency drill can be identified based on the employee number in the second ID information, that is, the third virtual staff member can be identified.

[0103] For example, in a virtual emergency drill scenario, a drill settings menu can be provided. In response to a selection operation on this menu, the electronic device displays a drill settings interface. This interface may include controls for setting the rehearsal time and the target emergency event. Real personnel can use the rehearsal time setting control to set the rehearsal time and the target emergency event setting control to set the target emergency event, such as train delays, fires, or floods. In response to drill settings operations on the rehearsal time and target emergency event setting controls, the electronic device determines the rehearsal time and the target emergency event.

[0104] For example, the rehearsal time can be a future period, such as within the next 4 hours. Pre-sale ticket information for that period can be obtained. Based on this information, virtual passenger attributes such as passenger gender, age, train number, waiting destination, departure destination, and number of passengers can be acquired. The train number could be a train that hasn't departed after the rehearsal time. Based on these virtual passenger attributes, the movement speed and distribution location of the virtual generated passengers can be determined. For instance, luggage weight can be randomly assigned to virtual generated passengers based on their gender and age. An initial movement speed can be determined based on their gender and age, and then adjusted based on whether luggage is assigned and its weight. For example, the greater the luggage weight, the greater the adjustment in movement speed. The queued virtual generated passengers can be determined based on the train number at the rehearsal time. Normally distributed virtual generated passengers can be determined based on the waiting train number. Uniformly distributed virtual generated passengers can be determined based on their movement and stationary behavior. Thus, the distribution location of the virtual generated passengers can be determined. Subsequently, emergency simulation scenarios can be generated based on the virtual generated passengers, their movement speed, and their distribution locations. In these emergency simulation scenarios, the virtual generated passengers have functions such as waiting for the train, queuing, and boarding the train.

[0105] For example, the operating status information of virtual station equipment may include equipment carrying capacity, equipment operating efficiency, etc., and the scene environment change information may include information on changes in passenger flow, air quality, etc.

[0106] For example, the drill report may include the drill scores of the actual staff participating in the drill, information on the behavior and actions of the actual staff participating in the drill, and information on the operating status of station equipment, so as to evaluate the emergency response capabilities and mastery of work skills of the actual staff participating in the drill in the face of emergencies.

[0107] In one example embodiment, the railway station information processing method based on the metaverse may further include: in response to detecting the presence of a second virtual passenger within a preset distance range of the field of vision of a fourth virtual staff member, sending target playback content to the second login device of the real passenger corresponding to the second virtual passenger, causing the second login device to play the target playback content. Here, the second virtual passenger is a virtual person corresponding to a passenger in the real world within the railway station metaverse. The fourth virtual staff member includes a virtually generated staff member and / or a virtual person corresponding to a real staff member within the railway station metaverse. The second virtual passenger, the virtually generated staff member, and the virtual person corresponding to a real staff member within the railway station metaverse can be identified and distinguished using their respective corresponding identity identification methods.

[0108] For example, after detecting that a second virtual passenger, corresponding to a real passenger, exists within 10 meters of the fourth virtual staff member's field of vision, at least one target playback content, such as public service announcements, train schedule broadcasts, or station announcements, can be sent to the second login device of the real passenger corresponding to the second virtual passenger in a preset output mode. The second login device can output the target playback content in a preset output mode. The preset output mode may include at least one of audio, video, images, and text.

[0109] For example, electronic devices can identify the identity category of a virtual person by recognizing the ID information of the virtual person in a virtual scene. For instance, if the ID information is the first ID information, it can be identified as a virtual passenger corresponding to a real passenger; if the ID information is the second ID information, it can be identified as a virtual staff member corresponding to a real staff member; if the ID information is the third ID information, it can be identified as a virtual generated passenger; and if the ID information is the fourth ID information, it can be identified as a virtual generated staff member.

[0110] In one example embodiment, taking the login user's identity information indicating that the login user is a real passenger and the target station service items including online goods transaction services as an example, the railway station information processing method based on the metaverse may further include: in response to detecting that a third virtual passenger sends an online goods transaction request to a virtual staff member, establishing a transaction channel between the real passenger and the virtual staff member based on the third virtual passenger, and processing the transaction process between the real passenger and the virtual staff member based on the transaction channel. Here, the third virtual passenger is the virtual person corresponding to the logged-in real passenger in the railway station metaverse.

[0111] In one example embodiment, taking the login user's identity information as an indication that the login user is a real passenger as an example, the railway station information processing method based on the metaverse may further include: obtaining the virtual location information of the virtual passenger; determining the content to be recommended based on the virtual location information; and outputting the content to be recommended within the virtual passenger's field of vision. The content to be recommended may include at least one of recommended products and recommended information, such as news, weather, or travel guides.

[0112] This invention also provides a railway station information processing device based on the metaverse. The railway station information processing device based on the metaverse provided by this invention will be described below. The railway station information processing device based on the metaverse described below can be referred to in correspondence with the railway station information processing method based on the metaverse described above.

[0113] Figure 2 An exemplary embodiment of the railway station information processing device based on the metaverse provided in this invention is shown, with reference to... Figure 2 As shown, the railway station information processing device 200 based on the metaverse may include: an acquisition module 210, used to acquire login request information, which is generated based on the login operation of the user on the railway station information processing interface; a determination module 220, used to determine the identity information of the user when the login request information is verified, and create a virtual person corresponding to the identity information in the railway station metaverse; an adjustment module 230, used to acquire selection instruction information for selecting a target station service item, and adjust the virtual person's field of view to the target virtual scene corresponding to the target station service item according to the selection instruction information; a display module 240, used to display the target virtual scene; and a processing module 250, used to collect the user's input operation on the target virtual scene, generate service instruction information according to the input operation, and execute the service information processing flow of the target station service item based on the service instruction information. The target virtual scene includes a virtual person and a virtual generated staff member, which are identified and displayed based on their respective identity identification methods.

[0114] In one example embodiment, the identity information indicates that the logged-in user is a real passenger, the target station service includes ticketing services, the target virtual scene includes a virtual ticketing service station and a first virtual staff member corresponding to the virtual ticketing service station, the first virtual staff member includes a first virtual generated staff member and / or a first virtual person corresponding to a real staff member in the railway station metaverse, the first virtual generated staff member and the first virtual person are identified and displayed based on their respective corresponding identity identification methods; the processing module 250 may include: a first generation unit, used to generate a first service based on the input operation of the first virtual passenger to the ticketing service equipment of the virtual ticketing service station in response to the detection of the input operation. The system includes: a service instruction information; a first virtual passenger, which is a virtual person of a real passenger in the railway station metaverse, and whose input operation is obtained by collecting and mapping the physical movements of the real passenger in the real world; a first processing unit, which is used to execute the ticketing service processing flow according to the first service instruction information; and a conversation unit, which is used to respond to the detection of a conversation request information sent by the first virtual passenger to the first virtual staff member, establish a conversation channel between the real passenger and the first virtual staff member based on the first virtual passenger, and process the conversation flow between the real passenger and the first virtual staff member based on the conversation channel; wherein, the conversation request information is generated based on the collected conversation request operations of the real passenger in the real world.

[0115] In one example embodiment, the identity information indicates that the logged-in user is a real staff member, the target station service includes entry and exit ticket checking services, and the target virtual scene includes an entry and exit ticket checking virtual scene. The processing module 250 may include: an output unit, used to respond to the detection of a virtual passenger waiting to be checked within a preset field of view of the second virtual staff member, highlight the virtual passenger waiting to be checked, and output a prompt message for ticket checking; wherein, the second virtual staff member is the virtual person corresponding to the real staff member in the railway station metaverse; a first mapping unit, used to collect the ticket checking actions of the real staff member in the real world based on the entry and exit ticket checking virtual scene, and map the ticket checking actions to the second virtual staff member; a second generation unit, used to respond to the detection of the virtual passenger waiting to be checked moving to the virtual ticket gate, and generate second service instruction information based on the ticket checking behavior of the second virtual staff member; and a second processing unit, used to execute the ticket checking process for the virtual passenger waiting to be checked according to the second service instruction information. The second virtual staff member and the virtual generated staff member are identified and displayed based on their respective corresponding identity identification methods.

[0116] In one example embodiment, the railway station information processing device 200 based on the metaverse may further include a generation module and a first sending module. The acquisition module 210 may also be used to acquire the first location information of the real passenger in the real world in response to detecting that the real passenger waiting to be checked has not arrived at the ticket gate before the ticket checking time; the generation module may be used to generate entry prompt information based on the first location information, the entry prompt information including at least one of the following: ticket checking time, queue information at the ticket gate, path information to the ticket gate, and time required to reach the ticket gate; the first sending module may be used to send the entry prompt information to the login device of the real passenger waiting to be checked.

[0117] In one example embodiment, the identity information indicates that the logged-in user is a real staff member, the target station service includes a target device control service, and the target virtual scene includes a target virtual device control scene. The processing module 250 may include: a second mapping unit, used to collect the control actions of the real staff member in the real world based on the target virtual device control scene, and map the control actions to a second virtual staff member, the second virtual staff member being the virtual person corresponding to the real staff member in the railway station metaverse; a third generation unit, used to generate third service instruction information based on the control behavior of the second virtual staff member on the target virtual device, the target virtual device being the virtual device corresponding to the controlled target device in the railway station metaverse; and a third processing unit, used to control the target device in the real world according to the third service instruction information. The second virtual staff member and the virtual generated staff member are identified and displayed based on their respective corresponding identity identification methods.

[0118] In one example embodiment, the identity information indicates that the logged-in user is a real staff member, the target station service includes emergency response services, and the target virtual scene includes a virtual emergency response scene; the processing module 250 may include: a first acquisition unit, used to acquire the response plan formulation operation of the real staff member based on the virtual emergency response scene; a first determination unit, used to determine at least one emergency response plan in response to the response plan formulation operation; a fourth processing unit, used to execute at least one emergency response plan in the virtual emergency response scene respectively, and determine the target emergency response plan from the at least one emergency response plan based on the execution result; and a sending unit, used to send emergency response information to the first login device of the corresponding staff member in the real world and the corresponding station equipment according to the target emergency response plan.

[0119] In one example embodiment, the identity information indicates that the logged-in user is a real staff member, the target station service includes an emergency drill service, and the target virtual scenario includes a virtual emergency drill scenario; the processing module 250 may include: a second acquisition unit, used to acquire the drill setting operations of real staff members facing the virtual emergency drill scenario; a first determination unit, used to determine the rehearsal time and the target emergency based on the drill setting operations, and to determine the virtual passenger attribute information based on the rehearsal time; and a fourth generation unit, used to generate virtual generated passengers in the virtual emergency drill scenario based on the virtual passenger attribute information, and to determine the movement speed and virtual generated passenger information based on the virtual passenger attribute information. The system comprises five parts: a passenger distribution unit and a third generation unit. The first part describes how the distribution of passengers is used to generate a simulated emergency scenario based on virtual passenger locations, movement speeds, and distribution. The second part describes how the system acquires information on the emergency response behavior of a third virtual worker participating in the simulated emergency, the operational status of virtual station equipment, and changes in the scene environment. The third virtual worker is a virtual person corresponding to a real worker participating in the simulated emergency, and the real-world body movements of the real worker are mapped to the third virtual worker. The third generation unit generates and outputs an exercise report based on the emergency response behavior information, operational status information, and scene environment change information. The body movements of the virtual worker are determined based on the actions specified in the emergency plan for the target emergency. The third virtual worker, the virtual worker, and the virtual passenger are identified and displayed using their respective identity markers.

[0120] In one example embodiment, the acquisition module 210 can also be used to acquire second location information, which is the location information of the logged-in user in the real world when performing the login operation; the determination module 220 can also be used to determine an initial virtual scene based on the second location information; and the display module 240 can also be used to display the initial virtual scene. For example, the determination module 220 can be specifically used to: when the second location information indicates that the logged-in user is inside a railway station, determine the mapping position of the second location information in the railway station metaverse, and determine the field of view of the virtual person at the mapping position as the initial virtual scene; when the second location information indicates that the logged-in user is outside a railway station, determine a preset virtual scene as the initial virtual scene.

[0121] In one example embodiment, the railway station information processing device 200 based on the metaverse may further include: a second sending module, configured to, in response to detecting the presence of a second virtual passenger within a preset distance range in the field of vision of a fourth virtual staff member, send target playback content to the second login device of the real passenger corresponding to the second virtual passenger, causing the second login device to play the target playback content; wherein, the second virtual passenger is a virtual person corresponding to a passenger in the real world in the railway station metaverse, the fourth virtual staff member includes a virtual generated staff member and / or a virtual person corresponding to a real staff member in the railway station metaverse, and the second virtual passenger, the virtual generated staff member, and the virtual person corresponding to a real staff member in the railway station metaverse are identified and displayed based on their respective corresponding identity identification methods.

[0122] Figure 3 An example is a schematic diagram of the physical structure of an electronic device, such as... Figure 3 As shown, the electronic device 300 may include a processor 310, a communication interface 320, a memory 330, and a communication bus 340, wherein the processor 310, the communication interface 320, and the memory 330 communicate with each other through the communication bus 340. The processor 310 can call logical instructions in the memory 330 to execute the railway station information processing method based on the metaverse provided in the above-described method embodiments. This method may include, for example,: obtaining login request information, which is generated based on the login operation of the user on the railway station information processing interface; if the login request information is verified, determining the user's identity information and creating a virtual person corresponding to the identity information in the railway station metaverse; obtaining selection instruction information for selecting a target station service item, adjusting the virtual person's field of view to the target virtual scene corresponding to the target station service item according to the selection instruction information, and displaying the target virtual scene; collecting the user's input operations on the target virtual scene, generating service instruction information based on the input operations, and executing the service information processing flow of the target station service item based on the service instruction information; wherein, the target virtual scene includes a virtual person and virtual generated staff, and the virtual person and virtual generated staff are identified and displayed based on their respective corresponding identity identification methods.

[0123] Furthermore, the logical instructions in the aforementioned memory 330 can be implemented as software functional units and, when sold or used as independent products, can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention, or the part that contributes to the prior art, or a part of the technical solution, can be embodied in the form of a software product. This computer software product is stored in a storage medium and includes several instructions to cause a computer device (which may be a personal computer, server, or network device, etc.) to execute all or part of the steps of the methods described in the various embodiments of the present invention. The aforementioned storage medium includes various media capable of storing program code, such as USB flash drives, portable hard drives, read-only memory (ROM), random access memory (RAM), magnetic disks, or optical disks.

[0124] On the other hand, the present invention also provides a computer program product, which includes a computer program that can be stored on a non-transitory computer-readable storage medium. When the computer program is executed by a processor, the computer can execute the railway station information processing method based on the metaverse provided in the above-described method embodiments. This method may include, for example, obtaining login request information, which is generated based on the login operation of the user on the railway station information processing interface; if the login request information is verified, determining the identity information of the user and creating a virtual person corresponding to the identity information in the railway station metaverse; obtaining selection instruction information for selecting a target station service item, adjusting the virtual person's field of view to the target virtual scene corresponding to the target station service item according to the selection instruction information, and displaying the target virtual scene; collecting the user's input operation on the target virtual scene, generating service instruction information according to the input operation, and executing the service information processing flow of the target station service item based on the service instruction information; wherein, the target virtual scene includes a virtual person and a virtual generated staff member, and the virtual person and the virtual generated staff member are identified and displayed based on their respective identity identification methods.

[0125] In another aspect, the present invention also provides a non-transitory computer-readable storage medium storing a computer program thereon. When executed by a processor, the computer program is implemented to perform the railway station information processing method based on the metaverse provided in the above-described method embodiments. This method may include, for example,: obtaining login request information, which is generated based on the login operation of a user on the railway station information processing interface; if the login request information is verified, determining the identity information of the user and creating a virtual person corresponding to the identity information in the railway station metaverse; obtaining selection instruction information for selecting a target station service item, adjusting the virtual person's field of view to the target virtual scene corresponding to the target station service item according to the selection instruction information, and displaying the target virtual scene; collecting the user's input operation on the target virtual scene, generating service instruction information according to the input operation, and executing the service information processing flow of the target station service item based on the service instruction information; wherein, the target virtual scene includes a virtual person and a virtual generated staff member, and the virtual person and the virtual generated staff member are identified and displayed based on their respective corresponding identity identification methods.

[0126] The device embodiments described above are merely illustrative. The units described as separate components may or may not be physically separate. The components shown as units may or may not be physical units; that is, they may be located in one place or distributed across multiple network units. Some or all of the modules can be selected to achieve the purpose of this embodiment according to actual needs. Those skilled in the art can understand and implement this without any creative effort.

[0127] Through the above description of the embodiments, those skilled in the art can clearly understand that each embodiment can be implemented by means of software plus necessary general-purpose hardware platforms, and of course, it can also be implemented by hardware. Based on this understanding, the above technical solutions, in essence or the part that contributes to the prior art, can be embodied in the form of a software product. This computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, magnetic disk, optical disk, etc., and includes several instructions to cause a computer device (which may be a personal computer, server, or network device, etc.) to execute the methods described in the various embodiments or some parts of the embodiments.

[0128] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, and not to limit them; although the present invention has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that modifications can still be made to the technical solutions described in the foregoing embodiments, or equivalent substitutions can be made to some of the technical features; and these modifications or substitutions do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. A railway station information processing method based on the metaverse, characterized in that, include: Obtain login request information, which is generated based on the login operation of the user on the railway station information processing interface; If the login request information is verified, the identity information of the logged-in user is determined, and a virtual person corresponding to the identity information is created in the railway station metaverse; The system obtains selection instruction information for selecting a target station service item, adjusts the virtual human's field of view to the target virtual scene corresponding to the target station service item based on the selection instruction information, and displays the target virtual scene; wherein, the target virtual scene includes the virtual human and the virtual generated staff, and the virtual human and the virtual generated staff are identified and displayed based on their respective corresponding identity identification methods; The system collects the input operations of the logged-in user in relation to the target virtual scene, generates service instruction information based on the input operations, and executes the service information processing flow of the target station service item based on the service instruction information. After creating the virtual person corresponding to the identity information in the railway station metaverse, the method further includes: Obtain second location information, which is the real-world location information of the logged-in user when performing the login operation; An initial virtual scene is determined based on the second location information, and the initial virtual scene is displayed; The step of determining the initial virtual scene based on the second location information includes: When the second location information indicates that the logged-in user is located inside a railway station, the mapping position of the second location information in the railway station metaverse is determined, and the field of view of the virtual human at the mapping position is determined as the initial virtual scene; If the second location information indicates that the logged-in user is located outside a railway station, the preset virtual scene will be determined as the initial virtual scene.

2. The railway station information processing method based on the metaverse according to claim 1, characterized in that, The identity information indicates that the logged-in user is a real passenger, the target station service includes ticketing services, the target virtual scene includes a virtual ticketing service station and a first virtual staff member corresponding to the virtual ticketing service station, the first virtual staff member includes a first virtual generated staff member and / or a first virtual person corresponding to a real staff member in the railway station metaverse, the first virtual generated staff member and the first virtual person are identified and displayed based on their respective corresponding identity identification methods; The process of collecting the input operations of the logged-in user in relation to the target virtual scene, generating service instruction information based on the input operations, and executing the service information processing flow of the target station service item based on the service instruction information includes: In response to detecting an input operation by a first virtual passenger to the ticketing service equipment of the virtual ticketing service station, a first service instruction information is generated based on the input operation; wherein, the first virtual passenger is a virtual person of the real passenger in the railway station metaverse, and the input operation is obtained by collecting and mapping the real passenger's body movements in the real world; The ticketing service processing procedure is executed according to the first service instruction information; In response to detecting a session request message sent by the first virtual passenger to the first virtual staff member, a session channel is established between the real passenger and the first virtual staff member based on the first virtual passenger, and the session flow between the real passenger and the first virtual staff member is processed based on the session channel; wherein, the session request message is generated based on the session request operations collected by the real passenger in the real world.

3. The railway station information processing method based on the metaverse according to claim 1, characterized in that, The identity information indicates that the logged-in user is a real staff member, the target station service includes entry and exit ticket checking services, and the target virtual scene includes an entry and exit ticket checking virtual scene; the step of collecting the logged-in user's input operations for the target virtual scene, generating service instruction information based on the input operations, and executing the service information processing flow of the target station service based on the service instruction information includes: In response to the detection of a virtual passenger waiting to have their ticket checked within the preset field of view of the second virtual staff member, the virtual passenger waiting to have their ticket checked is highlighted and a prompt message for ticket checking is output; wherein, the second virtual staff member is the virtual person corresponding to the real staff member in the railway station metaverse, and the second virtual staff member and the virtual generated staff member are identified and displayed based on their respective corresponding identity identification methods; The actions of the real staff in the real world to check tickets in the virtual scene of entering and exiting the station are collected, and the actions are mapped to the second virtual staff. In response to detecting that the virtual passenger waiting to be checked has moved to the virtual ticket gate, a second service instruction information is generated based on the ticket checking behavior of the second virtual staff member; The ticket checking process for the virtual passenger awaiting ticket inspection is executed according to the second service instruction information.

4. The railway station information processing method based on the metaverse according to claim 3, characterized in that, The method further includes: In response to the detection that a real passenger waiting to be checked has not arrived at the ticket gate before the ticket checking time, the first location information of the real passenger waiting to be checked in the real world is obtained. An entry prompt message is generated based on the first location information. The entry prompt message includes at least one of the following: ticket checking time, queue status information at the ticket gate, path information to the ticket gate, and time required to reach the ticket gate. The station entry prompt information is sent to the login device of the actual passenger whose ticket is to be checked.

5. The railway station information processing method based on the metaverse according to claim 1, characterized in that, The identity information indicates that the logged-in user is a real staff member, the target station service item includes target equipment operation service, and the target virtual scene includes target virtual equipment operation scene; the step of collecting the input operations of the logged-in user for the target virtual scene, generating service instruction information based on the input operations, and executing the service information processing flow of the target station service item based on the service instruction information includes: The real staff member's control actions in the real world based on the target virtual device control scene are collected, and the control actions are mapped to a second virtual staff member. The second virtual staff member is the virtual person corresponding to the real staff member in the railway station metaverse. The second virtual staff member and the virtual generated staff member are identified and displayed based on their respective corresponding identity identification methods. Based on the second virtual worker's manipulation behavior of the target virtual device, a third service instruction information is generated, wherein the target virtual device is the virtual device corresponding to the manipulated target device in the railway station metaverse. The target device in the real world is controlled according to the third service instruction information.

6. The railway station information processing method based on the metaverse according to claim 1, characterized in that, The identity information indicates that the logged-in user is a real staff member, the target station service includes emergency response services, and the target virtual scene includes a virtual emergency response scene; the process of collecting the logged-in user's input operations on the target virtual scene, generating service instruction information based on the input operations, and executing the service information processing flow of the target station service based on the service instruction information includes: The data is collected from real staff members who develop and execute response plans based on the virtual emergency response scenario. In response to the aforementioned response plan development operation, at least one emergency response plan is determined; In the virtual emergency response scenario, each of the at least one emergency response plan is executed, and a target emergency response plan is determined from the at least one emergency response plan based on the execution results; According to the target emergency response plan, emergency response information is sent to the first login device of the relevant personnel and the corresponding station equipment in the real world.

7. The railway station information processing method based on the metaverse according to claim 1, characterized in that, The identity information indicates that the logged-in user is a real staff member, the target station service includes emergency drill services, and the target virtual scenario includes a virtual emergency drill scenario; the process of collecting the logged-in user's input operations on the target virtual scenario, generating service instruction information based on the input operations, and executing the service information processing flow of the target station service based on the service instruction information includes: The system collects the drill setup and operation data of real staff members facing the virtual emergency drill scenario. The rehearsal time and target emergency are determined according to the rehearsal settings, and the virtual passenger attribute information is determined based on the rehearsal time; Based on the virtual passenger attribute information, virtual generated passengers are generated in the virtual emergency drill scenario, and the movement speed and distribution location of the virtual generated passengers are determined based on the virtual passenger attribute information. Based on the virtual generated passengers, the movement speed, and the distribution location, a simulated scenario of an emergency is generated; The system acquires emergency response behavior information, virtual station equipment operation status information, and scene environment change information of a third virtual worker participating in the target emergency drill in the simulated emergency scenario. The third virtual worker is a virtual person corresponding to a real worker participating in the target emergency drill; the real-world body movements of the real worker participating in the target emergency drill are mapped to the third virtual worker; and the body movements of the virtual worker are determined based on the actions specified in the emergency plan for the target emergency. An exercise report is generated and output based on the emergency response behavior information, the operational status information, and the scenario environment change information; The third virtual staff member, the virtual generated staff member, and the virtual generated passenger are identified and displayed based on their respective identity identification methods.

8. The railway station information processing method based on the metaverse according to any one of claims 1 to 7, characterized in that, Also includes: In response to the detection that a second virtual passenger exists within a preset distance range in the field of vision of the fourth virtual staff, the target playback content is sent to the second login device of the real passenger corresponding to the second virtual passenger, so that the second login device plays the target playback content; The second virtual passenger is a virtual person corresponding to a passenger in the real world in the railway station metaverse. The fourth virtual staff includes the virtual person corresponding to the virtual generated staff and / or the real staff in the railway station metaverse. The second virtual passenger, the virtual generated staff and the real staff are identified and displayed based on their respective identity identification methods in the railway station metaverse.

9. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that, When the processor executes the computer program, it implements the railway station information processing method based on the metaverse as described in any one of claims 1 to 8.

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