A building task processing method, server, device and storage medium

Abstract

The application discloses a building task processing method, a server, an apparatus and a storage medium. The method is applied to the server, and the method comprises the following steps: obtaining a task work order, determining corresponding solution data in a preset database based on the task work order, obtaining processing personnel information corresponding to the task work order, wherein the processing personnel information comprises face information of a first target person, and sending prompt information to the first target person; positioning the first target person in images captured by multiple shooting devices according to the face information of the first target person, and obtaining position information of the first target person; determining first target building information terminals corresponding to the position information of the first target person, and sending the solution data corresponding to the task work order to the first target building information terminals, so that the first target building information terminals display the solution data. The application can improve the processing efficiency of the task work order.

Description

Technical Field

[0001] This invention relates to the field of property management technology, and in particular to a building task processing method, server, device and storage medium. Background Technology

[0002] Currently, when property management issues temporary on-site tasks and generates task orders that require property staff to handle them on-site, the process involves management personnel calling the task handlers to notify them to go to the site. This communication is inefficient, and the task handlers need to arrive at the site to determine the situation and then find the appropriate solution. As a result, the task order processing efficiency is low.

[0003] Therefore, existing technologies still need to be improved and enhanced. Summary of the Invention

[0004] This invention provides a building task processing method, server, device, and storage medium, aiming to solve the problem of low efficiency in task work order processing in the prior art.

[0005] A first aspect of the present invention provides a building task processing method, the building task processing method being applied to a server, comprising:

[0006] Obtain a task work order, determine the corresponding solution data in a preset database based on the task work order, obtain the processing personnel information corresponding to the task work order, the processing personnel information includes the facial information of the first target personnel, and send a prompt message to the first target personnel;

[0007] Based on the facial information of the first target person, the location of the first target person is determined from images captured by multiple shooting devices.

[0008] The location information of the first target person is determined to correspond to the first target building information terminal, and the solution data corresponding to the task work order is sent to the first target building information terminal so that the first target building information terminal displays the solution data.

[0009] The building task processing method, wherein obtaining the personnel information corresponding to the task work order includes:

[0010] The personnel information corresponding to the task work order is determined based on the current work schedule, the event type corresponding to the task work order, and the event location corresponding to the task work order.

[0011] The building task processing method, wherein after sending the solution data corresponding to the task work order and the personnel information corresponding to the task work order to the first target building information terminal, the method further includes:

[0012] Receive a communication request from the first target building information terminal for the second target person;

[0013] Determine the location information of the second target person, and determine the second target building terminal corresponding to the second target person based on the location information of the second target person;

[0014] According to the communication request, a communication instruction is sent to the second target building information terminal to establish a first communication link between the first target building information terminal and the second target building information terminal.

[0015] The building task processing method, wherein determining the second target building terminal corresponding to the second target person based on the location information of the second target person includes:

[0016] Locate the building terminal closest to the location of the second target person;

[0017] When the distance between the building terminal closest to the location of the second target person and the location of the second target person is less than a preset threshold, the building terminal closest to the location of the second target person is determined as the second target building terminal.

[0018] The building task processing method, wherein after establishing a first communication link between the first target building information terminal and the second target building information terminal by sending a video command to the second target building information terminal corresponding to the location information of the second target person according to the communication request, the method further includes:

[0019] When the first target person is detected to have left the first target building information terminal, the completion status of the task work order is confirmed;

[0020] If the completion status of the task work order is incomplete, then the first communication link is maintained and the communication status of the first communication link is saved.

[0021] If the task work order is in the completion status, then the first communication link is cancelled.

[0022] The building task processing method, wherein after detecting that the first target person has left the first target building information terminal, includes:

[0023] When it is detected that the first target person remains in front of the third target building information terminal for a preset period of time, a second communication link is established between the third target building information terminal and the second target building information terminal, and the communication status of the first communication link is transferred to the second communication link;

[0024] The third target building information terminal is the building information terminal in the area corresponding to the task work order.

[0025] The building task processing method, after obtaining the location information of the first target person, further includes:

[0026] The processing status of the task order is obtained, and the location information of the first target person and the processing status are sent to the target display screen for display.

[0027] In a second aspect, the present invention provides a server comprising: a processor, a storage medium communicatively connected to the processor, the storage medium being adapted to store a plurality of signals, and the processor being adapted to invoke the signals in the storage medium to perform steps implementing the building task processing method described in any of the preceding claims.

[0028] A third aspect of the present invention provides a building task processing device, comprising:

[0029] The work order acquisition module is used to acquire task work orders, determine the corresponding solution data in a preset database based on the task work orders, acquire the processing personnel information corresponding to the task work orders, the processing personnel information includes the facial information of a first target person, and send a prompt message to the first target person.

[0030] A location determination module is used to locate the first target person in images captured by multiple shooting devices based on the first target person's facial information, and to obtain the location information of the first target person;

[0031] The data transmission module is used to determine the first target building information terminal corresponding to the location information of the first target person, and send the solution data corresponding to the task work order to the first target building information terminal so that the first target building information terminal displays the solution data.

[0032] In a fourth aspect, the present invention provides a computer-readable storage medium, wherein the computer storage medium stores one or more programs that can be executed by one or more processors to implement the steps of the building task processing method described in any of the preceding claims.

[0033] Beneficial effects: Compared with the prior art, the present invention provides a building task processing method, server, device and storage medium. In the building task processing method provided by the present invention, after obtaining a task work order, the corresponding solution data is first matched in a preset database, and the information of the processing personnel corresponding to the task work order is obtained. A prompt message is sent to the processing personnel, and the processing personnel are located in the images captured by cameras installed in various buildings through facial recognition. Based on the location information of the processing personnel, the solution data is sent to the corresponding building information terminal. This allows the processing personnel to directly view the solution data of the task work order through the nearest building information terminal without having to communicate with management personnel by phone or search for information on site, thus improving the processing efficiency of task work orders. Attached Figure Description

[0034] Figure 1 A flowchart illustrating an embodiment of the building task processing method provided by the present invention;

[0035] Figure 2 A schematic diagram illustrating an application scenario of an embodiment of the building task processing method provided by the present invention;

[0036] Figure 3 A schematic diagram of the structure of an embodiment of the server provided by the present invention;

[0037] Figure 4 This is a schematic diagram of the structure of an embodiment of the building task processing device provided by the present invention. Detailed Implementation

[0038] To make the objectives, technical solutions, and effects of this invention clearer and more explicit, the invention will be further described in detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.

[0039] Example 1

[0040] like Figure 1 As shown, the building task processing method provided in this embodiment includes the following steps:

[0041] S100. Obtain a task work order, determine the corresponding solution data in a preset database based on the task work order, obtain the processing personnel information corresponding to the task work order, the processing personnel information includes the facial information of the first target personnel, and send a prompt message to the first target personnel.

[0042] The building task processing method provided in this embodiment can be applied to a smart building system, and the building task processing method is executed by the server of the smart building system. Figure 2As shown, the smart building system can be connected to an information publishing system, which in turn is connected to a property management system. The property management system can generate the task order based on fault information reported by residents and publish it through the information publishing system, thereby enabling the server of the smart building system to obtain the task order. The task order may include information such as number, task name (e.g., Building A - Property Management B - Repair Task 10001), location of occurrence (e.g., 17th Floor, Area A - Position 3), reporting time, and event details (e.g., air conditioner leak).

[0043] The solution data includes solutions corresponding to the tasks in the task order. In one possible implementation, a database can be pre-established, containing solutions for various events. After obtaining the task order, the solution corresponding to the task in the task order can be determined from the pre-defined database. Specifically, the solution is matched based on the event content corresponding to the task order. To ensure that the personnel handling the task can obtain a solution consistent with the on-site situation, in this embodiment, the corresponding solution data determined in the database includes solutions for multiple target event contents from the database. The similarity between the target event content and the event content corresponding to the task order is greater than a preset threshold, thus enabling tolerance for different textual descriptions.

[0044] The personnel information corresponding to the task work order is determined based on the current work schedule, the event type of the task work order, and the event location of the task work order. Based on the different specialties of the on-site personnel (electricians, construction workers, carpenters, etc.), a correspondence between on-site personnel and corresponding event types can be pre-established. After obtaining the task work order, on-site personnel of a specified type can be filtered based on this correspondence. Then, based on the current work schedule, the personnel on duty at the event location corresponding to the task work order are selected as the first target personnel from the filtered results. The first target personnel are the on-site personnel handling the task work order. The on-site personnel's work schedule, professional information, responsible area, contact information, and facial information can be collected and stored in advance through the property management system. There can be multiple first target personnel.

[0045] After identifying the first target person corresponding to the task work order, a prompt message is sent to the first target person to notify them to go to the specific event location corresponding to the task work order.

[0046] S200: Locate the first target person in images captured by multiple shooting devices based on the first target person's facial information, and obtain the location information of the first target person.

[0047] Cameras are installed in various buildings and at various locations within those buildings. The first target person can be located in the images captured by these cameras based on their facial information. When the first target person appears in an image captured by a camera, the location of the first target person is determined to be the area where that camera is located.

[0048] S300: Determine the first target building information terminal corresponding to the location information of the first target person, and send the solution data corresponding to the task work order to the first target building information terminal so that the first target building information terminal displays the solution data.

[0049] When the location information of the first target person remains unchanged for a certain period of time, the system acquires the first target building information terminal corresponding to the location information of the first target person and sends the solution data corresponding to the task work order to the first target building information terminal. The first target building information terminal can also display task-related information of the task work order.

[0050] like Figure 2 As shown, each building information terminal can be equipped with a camera. After the first target building information terminal receives the solution data, it calls the camera to take an image in front of the first target building information terminal and matches it with the facial information of the first target person. When the two match, it is determined that the person in charge of processing the task work order has arrived, and then the solution data is displayed for the first target person to view.

[0051] The first target personnel are the on-site handlers of the task work order. The solution data also includes information on the collaborating personnel of the task work order. These collaborating personnel are not those directly handling the event on-site, but rather those providing support to the on-site handlers. They may include maintenance supervisors, data administrators, property management personnel, etc. In this embodiment, to facilitate collaborative event handling, a building video conferencing system is used to enable communication between personnel. Specifically, the building video conferencing system includes various building information terminals, which can establish communication with each other. After sending the solution data corresponding to the task work order and the personnel information corresponding to the task work order to the first target building information terminal, the method further includes:

[0052] Receive a communication request from the first target building information terminal for the second target person;

[0053] Determine the location information of the second target person, and determine the second target building terminal corresponding to the second target person based on the location information of the second target person;

[0054] According to the communication request, a communication instruction is sent to the second target building information terminal to establish a first communication link between the first target building information terminal and the second target building information terminal.

[0055] The second target person is a collaborating person. The location information of the second target person can be obtained through their facial information using a method consistent with the method used to determine the location information of the first target person, or it can be the location of the second target person's office. The step of determining the second target building terminal corresponding to the second target person based on their location information includes:

[0056] Locate the building terminal closest to the location of the second target person;

[0057] When the distance between the building terminal closest to the location of the second target person and the location of the second target person is less than a preset threshold, the building terminal closest to the location of the second target person is determined as the second target building terminal.

[0058] The solution data also includes the contact information of the second target person. When the distance between the building terminal closest to the location of the second target person and the location of the second target person is still greater than a preset threshold, the first target building terminal displays the contact information of the second target person, and the first target person can contact the second target person through this contact information.

[0059] The first target person can send a communication request to the second target person through the first target building information terminal. The server forwards the communication request to the second target building terminal, thus establishing a first communication link between the first target building information terminal and the second target building information terminal.

[0060] The first target building information terminal and the second target building information terminal can receive and send voice, images and files to each other through the first communication link, so that the first target personnel and the second target personnel can make voice calls, video calls and file transfers.

[0061] When there are multiple target personnel and multiple target personnel, the communication links established between the various building information terminals can be interconnected to form a multi-person call.

[0062] During task processing, on-site personnel may not remain in one area and may need to move to other areas. For example, regarding air conditioning issues, in addition to inspecting the indoor unit area, they may also need to inspect the outdoor unit area. However, on-site personnel may require assistance from other personnel in different areas. To address this situation, the method provided in this embodiment, after establishing a first communication link between the first target building information terminal and the second target building information terminal by sending a video command to the second target building information terminal corresponding to the location information of the second target personnel according to the communication request, further includes the following steps:

[0063] When the first target person is detected to have left the first target building information terminal, the completion status of the task work order is confirmed;

[0064] If the completion status of the task work order is incomplete, then the first communication link is maintained and the communication status of the first communication link is saved.

[0065] If the task work order is in the completion status, then the first communication link is cancelled.

[0066] When the first target personnel leaves the current building information terminal, if the current task order has not been completed, all parties still need to remain online. Therefore, the first communication link and its communication status must be maintained. The communication status of the first communication link includes the communication participants, the communication method, and the information transmission records of the communication participants (e.g., chat logs during text chats, file transfer logs when there are file transfers). After detecting that the first target personnel has left the first target building information terminal, the display interface of the first target building information terminal can switch to the display content before displaying the solution data.

[0067] After the task work order is completed, the first communication link can be cancelled.

[0068] After detecting that the first target person has left the first target building information terminal, the following steps are included:

[0069] When it is detected that the first target person remains in front of the third target building information terminal for a preset period of time, a second communication link is established between the third target building information terminal and the second target building information terminal, and the communication status of the first communication link is transferred to the second communication link;

[0070] The third target building information terminal is the building information terminal in the area corresponding to the task work order.

[0071] After the first target personnel leaves the first target building information terminal, if a person stays in front of the building information terminal in the area corresponding to the task work order for a preset time, such as 10 seconds, then that building information terminal becomes the third target building information terminal. A second communication link is established between the third target building information terminal and the first target building information terminal, and the communication status of the first communication link is transferred to the second communication link. In this way, the first target personnel can continue to make calls, view call records, and transfer files with collaborators through the third target building information terminal.

[0072] The server obtains the processing status of the task work order and sends the location information of the first target person and the processing status to a target display screen for display. Specifically, the target display screen can be the display screen of a device in a building integrated information system. The building integrated information system displays the real-time status of each building, including property task data triggered in each building, task work order data that has been assigned, task work order data that is in progress, and which staff members are processing task work orders in which buildings and on which floors. The server can also send the communication status of the communication link corresponding to the first target person to the target display screen for display, so that the building integrated information system can also integrate and display the specific progress of each task work order.

[0073] In summary, this embodiment provides a building task processing method. After obtaining a task order, the method first matches the corresponding solution data in a preset database, obtains the information of the personnel handling the task order, sends a prompt message to the personnel, and locates the personnel in images captured by cameras installed in various buildings using facial recognition. Based on the personnel's location information, the method sends the solution data to the corresponding building information terminal. This allows the personnel to directly view the solution data of the task order through the nearest building information terminal without having to communicate with management personnel by phone or search for information on-site, thus improving the processing efficiency of task orders.

[0074] It should be understood that although the steps in the flowcharts shown in the accompanying drawings are displayed sequentially according to the arrows, these steps are not necessarily executed in the order indicated by the arrows. Unless explicitly stated herein, there is no strict order restriction on the execution of the steps in this invention, and these steps can be executed in other orders. Moreover, at least a portion of the steps in this invention may include multiple sub-steps or multiple stages. These sub-steps or stages are not necessarily completed at the same time, but can be executed at different times. The execution order of these sub-steps or stages is not necessarily sequential, but can be performed alternately or in turn with other steps or at least a portion of the sub-steps or stages of other steps.

[0075] Those skilled in the art will understand that all or part of the processes in the methods of the above embodiments can be implemented by a computer program using signal-related hardware. The computer program can be stored in a non-volatile computer-readable storage medium, and when executed, it can include the processes of the embodiments of the above methods. Any references to memory, storage, databases, or other media used in the embodiments provided by this invention can include non-volatile and / or volatile memory. Non-volatile memory can include read-only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory. Volatile memory can include random access memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in various forms, such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), dual data rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronous link DRAM (SLDRAM), RAMbus direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and RAMbus dynamic RAM (RDRAM), etc.

[0076] Example 2

[0077] Based on the above embodiments, the present invention also provides a server, the principle block diagram of which can be as follows: Figure 3 As shown. The server includes a processor 10 and a memory 20, the memory 20 storing a computer program. When the processor 10 executes the computer program, it can perform at least the following steps:

[0078] Obtain a task work order, determine the corresponding solution data in a preset database based on the task work order, obtain the processing personnel information corresponding to the task work order, the processing personnel information includes the facial information of the first target personnel, and send a prompt message to the first target personnel;

[0079] Based on the facial information of the first target person, the location of the first target person is determined from images captured by multiple shooting devices.

[0080] The location information of the first target person is determined to correspond to the first target building information terminal, and the solution data corresponding to the task work order is sent to the first target building information terminal so that the first target building information terminal displays the solution data.

[0081] The step of obtaining the personnel information corresponding to the task work order includes:

[0082] The personnel information corresponding to the task work order is determined based on the current work schedule, the event type corresponding to the task work order, and the event location corresponding to the task work order.

[0083] The method further includes, after sending the solution data corresponding to the task work order and the personnel information corresponding to the task work order to the first target building information terminal:

[0084] Receive a communication request from the first target building information terminal for the second target person;

[0085] Determine the location information of the second target person, and determine the second target building terminal corresponding to the second target person based on the location information of the second target person;

[0086] According to the communication request, a communication instruction is sent to the second target building information terminal to establish a first communication link between the first target building information terminal and the second target building information terminal.

[0087] The step of determining the second target building terminal corresponding to the second target person based on the location information of the second target person includes:

[0088] Locate the building terminal closest to the location of the second target person;

[0089] When the distance between the building terminal closest to the location of the second target person and the location of the second target person is less than a preset threshold, the building terminal closest to the location of the second target person is determined as the second target building terminal.

[0090] Wherein, after establishing a first communication link between the first target building information terminal and the second target building information terminal by sending a video command to the second target building information terminal corresponding to the location information of the second target person according to the communication request, the method further includes:

[0091] When the first target person is detected to have left the first target building information terminal, the completion status of the task work order is confirmed;

[0092] If the completion status of the task work order is incomplete, then the first communication link is maintained and the communication status of the first communication link is saved.

[0093] If the task work order is in the completion status, then the first communication link is cancelled.

[0094] The step of detecting that the first target person has left the first target building information terminal includes:

[0095] When it is detected that the first target person remains in front of the third target building information terminal for a preset period of time, a second communication link is established between the third target building information terminal and the second target building information terminal, and the communication status of the first communication link is transferred to the second communication link;

[0096] The third target building information terminal is the building information terminal in the area corresponding to the task work order.

[0097] After obtaining the location information of the first target person, the method further includes:

[0098] The processing status of the task order is obtained, and the location information of the first target person and the processing status are sent to the target display screen for display.

[0099] Example 3

[0100] The present invention also provides a building task processing device, such as Figure 4 As shown, the building task processing device includes:

[0101] The work order acquisition module is used to acquire task work orders, determine the corresponding solution data in a preset database based on the task work orders, acquire the processing personnel information corresponding to the task work orders, the processing personnel information includes the facial information of a first target person, and send a prompt message to the first target person, as specifically described in Embodiment 1.

[0102] The location determination module is used to locate the first target person in images captured by multiple shooting devices based on the first target person's facial information, and to obtain the location information of the first target person, as specifically described in Embodiment 1;

[0103] The data transmission module is used to determine the first target building information terminal corresponding to the location information of the first target person, and send the solution data corresponding to the task work order to the first target building information terminal so that the first target building information terminal displays the solution data, as specifically described in Embodiment 1.

[0104] Example 4

[0105] The present invention also provides a computer-readable storage medium having stored thereon one or more programs that can be executed by one or more processors to implement the steps of the building task processing method described in the above embodiments.

[0106] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, and not to limit them; although the present invention has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that modifications can still be made to the technical solutions described in the foregoing embodiments, or equivalent substitutions can be made to some of the technical features; and these modifications or substitutions do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. A building task processing method, characterized in that, The building task processing method is applied to a server and includes: Obtain a task work order, determine the corresponding solution data in a preset database based on the task work order, obtain the processing personnel information corresponding to the task work order, the processing personnel information includes the facial information of the first target personnel, and send a prompt message to the first target personnel; Based on the facial information of the first target person, the location of the first target person is determined from images captured by multiple shooting devices. The location information of the first target person is determined to be the location of the first target building information terminal, and the solution data corresponding to the task work order is sent to the first target building information terminal so that the first target building information terminal displays the solution data. After sending the solution data corresponding to the task work order and the personnel information corresponding to the task work order to the first target building information terminal, the method further includes: Receive a communication request from the first target building information terminal for the second target person; Determine the location information of the second target person, and determine the second target building information terminal corresponding to the second target person based on the location information of the second target person; According to the communication request, a communication instruction is sent to the second target building information terminal to establish a first communication link between the first target building information terminal and the second target building information terminal; The first target building information terminal and the second target building information terminal receive and send voice, images and files to each other through the first communication link; After detecting that the first target person has left the first target building information terminal, the following steps are taken: When it is detected that the first target person remains in front of the third target building information terminal for a preset period of time, a second communication link is established between the third target building information terminal and the second target building information terminal, and the communication status of the first communication link is transferred to the second communication link; The third target building information terminal is the building information terminal in the area corresponding to the task work order.

2. The building task processing method according to claim 1, characterized in that, The step of obtaining the personnel information corresponding to the task work order includes: The personnel information corresponding to the task work order is determined based on the current work schedule, the event type corresponding to the task work order, and the event location corresponding to the task work order.

3. The building task processing method according to claim 1, characterized in that, The step of determining the second target building terminal corresponding to the second target person based on the location information of the second target person includes: Locate the building terminal closest to the location of the second target person; When the distance between the building terminal closest to the location of the second target person and the location of the second target person is less than a preset threshold, the building terminal closest to the location of the second target person is determined as the second target building terminal.

4. The building task processing method according to claim 1, characterized in that, After establishing a first communication link between the first target building information terminal and the second target building information terminal by sending a video command to the second target building information terminal corresponding to the location information of the second target person according to the communication request, the method further includes: When the first target person is detected to have left the first target building information terminal, the completion status of the task work order is confirmed; If the completion status of the task work order is incomplete, then the first communication link is maintained and the communication status of the first communication link is saved. If the task work order is in the completion status, then the first communication link is cancelled.

5. The building task processing method according to claim 1, characterized in that, After obtaining the location information of the first target person, the method further includes: The processing status of the task order is obtained, and the location information of the first target person and the processing status are sent to the target display screen for display.

6. A server, characterized in that, The server includes: a processor and a storage medium communicatively connected to the processor, the storage medium being adapted to store multiple signals, and the processor being adapted to invoke the signals in the storage medium to perform the steps of implementing the building task processing method according to any one of claims 1-5.

7. A building task processing device, used to implement the steps of the building task processing method as described in any one of claims 1-5, characterized in that, The building task processing device includes: The work order acquisition module is used to acquire task work orders, determine the corresponding solution data in a preset database based on the task work orders, acquire the processing personnel information corresponding to the task work orders, the processing personnel information includes the facial information of a first target person, and send a prompt message to the first target person. A location determination module is used to locate the first target person in images captured by multiple shooting devices based on the first target person's facial information, and to obtain the location information of the first target person; The data transmission module is used to determine the first target building information terminal corresponding to the location information of the first target person, and send the solution data corresponding to the task work order to the first target building information terminal so that the first target building information terminal displays the solution data.

8. A computer-readable storage medium, characterized in that, The computer-readable storage medium stores one or more programs, which can be executed by one or more processors to implement the steps of the building task processing method as described in any one of claims 1-5.

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