A method, system, device, and storage medium for robot voice-activated outbound calls based on privacy numbers.

Abstract

This invention discloses a method, system, device, and storage medium for robot voice outbound calling based on a privacy number, belonging to the field of communication service technology. The method involves: before delivery by a courier, the intelligent outbound calling platform calls the binding interface of the privacy number platform to match the virtual numbers X and Y of the courier and recipient, forming a GXYB binding relationship. Upon receiving the courier's instruction to use the cloud line to play voice notifications for human-computer interaction, the cloud line platform calls the AYB binding interface of the privacy number platform to bind a temporary AYB relationship. The robot then initiates an outbound call through the AYB relationship. After the call ends, the cloud line platform calls the AYB unbinding interface of the privacy number platform to unbind the AYB relationship. This invention, by combining line dialing with a privacy number, can improve the connection rate of robot outbound calls; notification scenarios and delivery scenarios can be linked through the privacy number, allowing recipients and couriers to contact each other in both scenarios.

Description

Technical Field

[0001] This invention relates to the field of communication service technology, and more specifically, to a method, system, device, and storage medium for robot voice-activated outbound calls based on a privacy number. Background Technology

[0002] Currently, secure and private number technology has been widely adopted across various industries nationwide. Some industries, while using private numbers, also require voice notifications via voice lines. For example, in the express delivery industry, couriers may use intelligent voice robots to play delivery notifications to recipients before delivery. A typical message might be, "Mr. / Ms. XX, you have a package with tracking number XXXXXX scheduled for delivery at 10:00 AM on August 30th. Would it be convenient for you to receive it? If yes, press 1; if you want to change the time, press 2." After the recipient presses the button and hangs up, the courier sends the keystroke information back to the recipient, who then decides whether to deliver. However, this scenario presents two problems: first, the dialed number displays a landline number, making it easy for recipients to reject the call, resulting in a low connection rate; second, if the recipient's plans change, they cannot contact the courier by calling back the dialed number, creating a disconnect between the notification and delivery scenarios. Summary of the Invention

[0003] The technical problem to be solved by the present invention is to address the above-mentioned shortcomings of the prior art. The purpose of the present invention is to provide a method for robot voice-activated outbound calls based on privacy numbers.

[0004] The second objective of this invention is to provide a robot-based outbound calling system based on a privacy number.

[0005] The third objective of this invention is to provide a computer device.

[0006] The fourth objective of this invention is to provide a computer storage medium.

[0007] To achieve the first objective mentioned above, this invention provides a robot-based outbound calling method based on a privacy number, comprising an intelligent outbound calling platform, a privacy number platform, and a cloud line platform. The method specifically includes the following steps:

[0008] Step S1. Before the courier delivers the package, the binding interface of the privacy number platform is called through the intelligent outbound calling platform to match the virtual numbers X and Y of the courier and the recipient, forming a GXYB binding relationship, where G = courier's real number, X = courier's privacy number, Y = recipient's privacy number, and B = recipient's real number;

[0009] Step S2. Receive the courier's instruction to play a voice notification using the cloud line for human-computer interaction. Call the cloud line platform's interface (SIP) through the intelligent outbound calling platform. Input parameters include the recipient's privacy number Y and the recipient's real number B.

[0010] Step S3. Call the AYB binding interface of the privacy number platform through the cloud line platform to bind a temporary AYB relationship, where A = cloud line caller and B = recipient number. At this time, the privacy number platform simultaneously stores GXYB and AYB relationships. The AYB binding relationship has a higher connection priority than the GXYB relationship within the privacy number platform. That is, when the robot and the courier call the privacy number to contact the recipient at the same time, the robot's call will be connected first.

[0011] Step S4. After the AYB relationship is successfully bound, initiate a robot outbound call by dialing the recipient's privacy number Y through the cloud line platform;

[0012] Step S5. Send the call with the AYB relationship to the privacy number platform. The privacy number platform connects to the recipient's real called number. After the recipient sees the recipient's privacy number Y on the display and the call is connected, the intelligent outbound calling platform completes the interaction with the recipient. The cloud line platform collects the number through DTMF and then transmits the collected number tone to the intelligent outbound calling platform.

[0013] Step S6. After playing the voice message to the recipient, collect the recipient's key presses through the cloud connection platform to complete the number collection;

[0014] Step S7. After the call ends, call the AYB unbinding interface of the privacy number platform through the cloud line platform to remove the AYB binding relationship;

[0015] Step S8. At this point, the privacy account platform only retains the GXYB binding relationship, which is used by couriers and recipients to contact each other through the privacy account.

[0016] To achieve the second objective mentioned above, this invention provides a robot-based outbound calling system with a privacy number, comprising an intelligent outbound calling platform, a privacy number platform, and a cloud line platform, and further comprising:

[0017] The matching module is used to call the binding interface of the privacy number platform through the intelligent outbound calling platform before the courier delivers the package, and match the virtual numbers X and Y of the courier and the recipient to form a GXYB binding relationship, where G = courier's real number, X = courier's privacy number, Y = recipient's privacy number, and B = recipient's real number.

[0018] The instruction receiving module is used to receive instructions from couriers to play voice notifications via the cloud line for human-computer interaction. It calls the interface (SIP) of the cloud line platform through the intelligent outbound calling platform. The input parameters include the recipient's privacy number Y and the recipient's real number B.

[0019] The temporary binding module is used to call the AYB binding interface of the privacy number platform through the cloud line platform to bind a temporary AYB relationship. A = cloud line caller, B = recipient number. At this time, the privacy number platform saves both GXYB and AYB relationships. The AYB binding relationship has a higher connection priority than the GXYB relationship within the privacy number platform. That is, when the robot and the courier call the privacy number to contact the recipient at the same time, the robot's call will be connected first.

[0020] The outbound calling module is used to initiate robot outbound calls by dialing the recipient's privacy number Y through the cloud line platform after the AYB relationship is successfully bound.

[0021] The pass-through module is used to send calls with AYB relationships to the privacy number platform. The privacy number platform connects to the recipient's real called number. After the recipient sees the recipient's privacy number Y and the call is connected, the intelligent outbound calling platform completes the interaction with the recipient. The cloud line platform collects the number through DTMF and then passes the collected number tone to the intelligent outbound calling platform.

[0022] The outbound call termination module is used to play a voice message to the recipient and then collect the recipient's key presses through the cloud line platform to complete the number collection. After the call ends, the cloud line platform calls the AYB unbinding interface of the privacy number platform to remove the AYB binding relationship. At this time, the privacy number platform only retains the GXYB binding relationship, which can be used by couriers and recipients to contact each other through the privacy number.

[0023] To achieve the above-mentioned objective three, the present invention provides a computer device, including a memory and a processor, wherein the memory stores a computer program, and the processor executes the computer program to implement the above-mentioned method for robot voice-based outbound calls based on privacy numbers.

[0024] To achieve the fourth objective mentioned above, the present invention provides a computer-readable storage medium storing a computer program thereon, which, when executed by a processor, implements the aforementioned method for robot voice-activated outbound calls based on a privacy number.

[0025] Beneficial effects

[0026] Compared with the prior art, the advantages of this invention are as follows:

[0027] This invention combines line dialing with a privacy number, which can be a local mobile phone number, to improve the connection rate of robot outbound calls. Notification scenarios and delivery scenarios can be linked through the privacy number, allowing recipients and couriers to contact each other in both scenarios. Attached Figure Description

[0028] Figure 1 This is a timing diagram of the robot's outbound calling function in this invention. Detailed Implementation

[0029] The present invention will be further described below with reference to specific embodiments shown in the accompanying drawings.

[0030] See Figure 1 A method for making outbound calls using a robot based on a privacy number, comprising an intelligent outbound calling platform, a privacy number platform, and a cloud line platform, specifically including the following steps:

[0031] Step S1. Before the courier delivers the package, the binding interface of the privacy number platform is called through the intelligent outbound calling platform to match the virtual numbers X and Y of the courier and the recipient, forming a GXYB binding relationship, where G = courier's real number, X = courier's privacy number, Y = recipient's privacy number, and B = recipient's real number;

[0032] Step S2. Receive the courier's instruction to play a voice notification using the cloud line for human-computer interaction. Call the cloud line platform's interface (SIP) through the intelligent outbound calling platform. Input parameters include the recipient's privacy number Y and the recipient's real number B.

[0033] Step S3. Call the AYB binding interface of the privacy number platform through the cloud line platform to bind a temporary AYB relationship. A = cloud line caller, i.e., the landline number of the outbound call line, B = recipient number. At this time, the privacy number platform saves both GXYB and AYB relationships. The AYB binding relationship has a higher connection priority than the GXYB relationship within the privacy number platform. That is, when the robot and the courier call the privacy number to contact the recipient at the same time, the robot's call will be connected first.

[0034] Step S4. After the AYB relationship is successfully bound, the robot makes an outbound call by dialing the recipient's privacy number Y through the cloud line platform. That is, the cloud line platform connects to the recipient by dialing the number Y.

[0035] Step S5. Send the call with the AYB relationship to the privacy number platform. The privacy number platform connects to the recipient's real called number. After the recipient sees the recipient's privacy number Y on the display and the call is connected, the intelligent outbound calling platform completes the interaction with the recipient. The cloud line platform plays a robot voice notification to the recipient. The cloud line platform collects the number through DTMF and then transmits the number collection voice to the intelligent outbound calling platform.

[0036] Step S6. After playing the voice message to the recipient, collect the recipient's key presses through the cloud line platform (the recipient hangs up after pressing the key presses) to complete the number collection; the intelligent outbound calling platform displays the number collection result to the courier;

[0037] Step S7. After the call ends, call the AYB unbinding interface of the privacy number platform through the cloud line platform to remove the AYB binding relationship;

[0038] Step S8. At this point, the privacy number platform only retains the GXYB binding relationship, which is used by couriers and recipients to contact each other via the privacy number. If the recipient calls back the Y number, they can contact the courier.

[0039] Subsequently, the courier enters the delivery scenario. At this point, the courier can call the recipient using their private number X (displayed as Y). The recipient can then call back Y to contact the courier. In this way, the notification scenario and the delivery scenario can be linked through the private number, allowing the recipient and courier to contact each other in both scenarios.

[0040] A robot-based outbound calling system based on a privacy number includes an intelligent outbound calling platform, a privacy number platform, and a cloud line platform, and also includes:

[0041] The matching module is used to call the binding interface of the privacy number platform through the intelligent outbound calling platform before the courier delivers the package, and match the virtual numbers X and Y of the courier and the recipient to form a GXYB binding relationship, where G = courier's real number, X = courier's privacy number, Y = recipient's privacy number, and B = recipient's real number.

[0042] The instruction receiving module is used to receive instructions from couriers to play voice notifications via the cloud line for human-computer interaction. It calls the interface (SIP) of the cloud line platform through the intelligent outbound calling platform. The input parameters include the recipient's privacy number Y and the recipient's real number B.

[0043] The temporary binding module is used to call the AYB binding interface of the privacy number platform through the cloud line platform to bind a temporary AYB relationship. A = cloud line caller, B = recipient number. At this time, the privacy number platform saves both GXYB and AYB relationships. The AYB binding relationship has a higher connection priority than the GXYB relationship within the privacy number platform. That is, when the robot and the courier call the privacy number to contact the recipient at the same time, the robot's call will be connected first.

[0044] The outbound calling module is used to initiate robot outbound calls by dialing the recipient's privacy number Y through the cloud line platform after the AYB relationship is successfully bound.

[0045] The pass-through module is used to send calls with AYB relationships to the privacy number platform. The privacy number platform connects to the recipient's real called number. After the recipient sees the recipient's privacy number Y and the call is connected, the intelligent outbound calling platform completes the interaction with the recipient. The cloud line platform collects the number through DTMF and then passes the collected number tone to the intelligent outbound calling platform.

[0046] The outbound call termination module is used to play a voice message to the recipient and then collect the recipient's key presses through the cloud line platform to complete the number collection. After the call ends, the cloud line platform calls the AYB unbinding interface of the privacy number platform to remove the AYB binding relationship. At this time, the privacy number platform only retains the GXYB binding relationship, which can be used by couriers and recipients to contact each other through the privacy number.

[0047] A computer device includes a memory and a processor. The memory stores a computer program, and the processor executes the computer program to implement the above-described method for making outbound calls to a robot based on a privacy number.

[0048] A computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, implements the aforementioned method for making outbound calls by a robot based on a privacy number.

[0049] The above are merely preferred embodiments of the present invention. It should be noted that those skilled in the art can make several modifications and improvements without departing from the structure of the present invention, and these will not affect the effectiveness of the implementation of the present invention or the practicality of the patent.

Claims

1. A method for robot-based outbound calling based on a privacy number, comprising an intelligent outbound calling platform, a privacy number platform, and a cloud line platform, characterized in that, The method specifically includes the following steps: Step S1. Before the courier delivers the package, the binding interface of the privacy number platform is called through the intelligent outbound calling platform to match the virtual numbers X and Y of the courier and the recipient, forming a GXYB binding relationship, where G = courier's real number, X = courier's privacy number, Y = recipient's privacy number, and B = recipient's real number. Step S2. Receive the courier's instruction to play a voice notification using the cloud line for human-computer interaction. Call the cloud line platform's interface (SIP) through the intelligent outbound calling platform. Input parameters include the recipient's privacy number Y and the recipient's real number B. Step S3. Call the AYB binding interface of the privacy number platform through the cloud line platform to bind a temporary AYB relationship. A = cloud line caller, B = recipient number in the AYB relationship. At this time, the privacy number platform saves both GXYB and AYB relationships. The AYB binding relationship has a higher connection priority than the GXYB relationship within the privacy number platform. That is, when the robot and the courier call the privacy number to contact the recipient at the same time, the robot's call will be connected first. Step S4. After the AYB relationship is successfully bound, initiate a robot outbound call by dialing the recipient's privacy number Y through the cloud line platform; Step S5. Send the AYB relationship call to the privacy number platform. The privacy number platform connects to the recipient's real called number. After the recipient sees the recipient's privacy number Y and the call is connected, the intelligent outbound calling platform completes the interaction with the recipient. The cloud line platform collects the number through DTMF and then transmits the collected number tone to the intelligent outbound calling platform. Step S6. After playing the voice message to the recipient, collect the recipient's key presses through the cloud connection platform to complete the number collection; Step S7. After the call ends, call the AYB unbinding interface of the privacy number platform through the cloud line platform to remove the AYB binding relationship; Step S8. At this point, the privacy account platform only retains the GXYB binding relationship, which is used by couriers and recipients to contact each other through the privacy account.

2. A robot-based outbound calling system based on a privacy number, comprising an intelligent outbound calling platform, a privacy number platform, and a cloud line platform, characterized in that, Also includes: The matching module is used to call the binding interface of the privacy number platform through the intelligent outbound calling platform before the courier delivers the package, and match the virtual numbers X and Y of the courier and the recipient to form a GXYB binding relationship, where G = courier's real number, X = courier's privacy number, Y = recipient's privacy number, and B = recipient's real number. The instruction receiving module is used to receive instructions from couriers to use the cloud line to play voice notifications for human-computer interaction. It calls the interface (SIP) of the cloud line platform through the intelligent outbound calling platform. The input parameters include the recipient's privacy number Y and the recipient's real number B. The temporary binding module is used to call the AYB binding interface of the privacy number platform through the cloud line platform to bind a temporary AYB relationship. A = cloud line caller, B = recipient number in the AYB relationship. At this time, the privacy number platform also stores the GXYB and AYB relationships. The AYB binding relationship has a higher connection priority than the GXYB relationship within the privacy number platform. That is, when the robot and the courier call the privacy number to contact the recipient at the same time, the robot's call will be connected first. The outbound calling module is used to initiate robot outbound calls by dialing the recipient's privacy number Y through the cloud line platform after the AYB relationship is successfully bound. The pass-through module is used to send calls with an AYB relationship to the privacy number platform. The privacy number platform connects to the recipient's real called number. After the recipient sees the recipient's privacy number Y and the call is connected, the intelligent outbound calling platform completes the interaction with the recipient. The cloud line platform collects the number through DTMF and then passes the collected number tone to the intelligent outbound calling platform. The outbound call termination module is used to play a voice message to the recipient and then collect the recipient's key presses through the cloud line platform to complete the number collection. After the call ends, the cloud line platform calls the AYB unbinding interface of the privacy number platform to remove the AYB binding relationship. At this time, the privacy number platform only retains the GXYB binding relationship, which can be used by couriers and recipients to contact each other through the privacy number.

3. A computer device comprising a memory and a processor, wherein the memory stores a computer program, characterized in that, When the processor executes the computer program, it implements the robot voice-activated outbound calling method based on a privacy number as described in claim 1.

4. A computer-readable storage medium having a computer program stored thereon, characterized in that, When the computer program is executed by the processor, it implements the robot voice-activated outbound calling method based on a privacy number as described in claim 1.

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