Reception control device and reception system

Abstract

A reception control device (10) that accommodates a plurality of terminal devices (20) used by a plurality of users respectively and a reception device (30) that receives a visitor, and includes: a reservation access database (11) capable of being registered by associating authentication information of a reservation visitor with a user; an acquisition unit (12) that acquires authentication information of a visitor from the reception device (30) when the visitor visits; a call unit (13) that calls a selected terminal device among the plurality of terminal devices (20) based on a result of collation between the acquired authentication information of the visitor and the registered authentication information of the reservation visitor; and a registration unit (14) that registers the acquired authentication information of the visitor in the reservation access database (11) in association with the user of the terminal device (20) based on a result of response of the terminal device (20) to the call.

Description

TECHNICAL FIELD

[0001] The present application relates to a reception control device, a reception system, a reception method, and a reception program. BACKGROUND

[0002] With a reception system in which a visitor is received by using a door phone or the like and calling a terminal such as a telephone in an office or a home, for a call from the door phone, a terminal to be probed is generally determined in advance, and all target terminals receive the call. When the call destination can be selectively probed for each visitor, it is possible to prevent a business jam in an office or the like where there are many visitors. Further, when a visitor can directly access the access destination, the visitor can smoothly access without waiting.

[0003] As related art, for example, Patent Literature 1 is known. Patent Literature 1 discloses "a face authentication intercom system in which face image data registered in advance is collated with face image data of a guest captured by a door phone equipped with a camera, thereby determining an addressing object of the guest, determining a master unit to be called among a plurality of existing master units, and calling the master unit".

[0004] LIST OF CITATIONS

[0005] PATENT LITERATURE

[0006] [Patent Literature 1] Japanese Unexamined Patent Application Publication No. 2007-259367 SUMMARY

[0007] TECHNICAL PROBLEM

[0008] According to the system described in Patent Literature 1, a terminal related to face image data of a visitor can be called. However, in the system described in Patent Literature 1, face image data for authentication needs to be registered in advance. Therefore, unless the face image data is registered, all terminals among a plurality of existing terminals are called, and there is a problem that a terminal of an access destination cannot be appropriately called.

[0009] In view of such a problem, an object of the present disclosure is to provide a reception control device, a reception system, a reception method, and a reception program capable of appropriately calling a terminal without registering authentication information in advance.

[0010] SOLUTION TO PROBLEM

[0011] The reception control device according to this disclosure is a reception control device that accommodates multiple terminal devices used by multiple users and a reception device configured to receive visitors, and the reception control device includes: a reservation access database configured to register reservation visitors by associating their authentication information with users; an acquisition unit configured to acquire visitor authentication information from the reception device when a visitor visits; a calling unit configured to call a selected terminal device among the multiple terminal devices based on the verification result between the acquired visitor authentication information and the registered reservation visitor authentication information; and a registration unit configured to associate the acquired visitor authentication information with the user of the terminal device based on the terminal device's response to the call, and register the obtained authentication information in the reservation access database.

[0012] The reception system according to this disclosure includes: multiple terminal devices used by multiple users respectively; a reception device configured to receive visitors; and the aforementioned reception control device.

[0013] The reception method according to this disclosure is a reception method for the aforementioned reception control device. The reception program according to this disclosure is a reception program that enables a computer to be used as the aforementioned reception control device.

[0014] Beneficial effects of the present invention

[0015] According to this disclosure, a reception control device, reception system, reception method, and reception procedure that can properly call a terminal without prior registration of authentication information can be provided. Attached Figure Description

[0016] Figure 1 This is a configuration diagram illustrating an outline of a reception system according to an example embodiment;

[0017] Figure 2 This is a configuration diagram illustrating an example of the configuration of a reception system according to a first example embodiment;

[0018] Figure 3 This is a diagram illustrating an example of data that will be registered in the appointment access database in a first example embodiment;

[0019] Figure 4 This is a flowchart illustrating an example of the operation of a reception system according to a first exemplary embodiment;

[0020] Figure 5 This is a sequence diagram illustrating a specific example of the operation of the reception system according to the first exemplary embodiment;

[0021] Figure 6 This is a sequence diagram illustrating a specific example of the operation of the reception system according to the first exemplary embodiment;

[0022] Figure 7 is a sequence diagram showing a concrete example of the operation of the reception system according to the first example embodiment;

[0023] Figure 8 is a sequence diagram showing a concrete example of the operation of the reception system according to the first example embodiment; and

[0024] Figure 9 is a sequence diagram showing a concrete example of the operation of the reception system according to the first example embodiment. DETAILED DESCRIPTION

[0025] Hereinafter, example embodiments will be described with reference to the accompanying drawings. In the drawings, the same elements are denoted by the same reference numerals, and redundant description is omitted as necessary.

[0026] (OVERVIEW OF EXAMPLE EMBODIMENTS)

[0027] Figure 1 An overview of the reception system according to the example embodiments is shown. As shown in Figure 1 The reception system 1 according to the example embodiments includes a reception control device 10, a plurality of terminal devices 20, and a reception device 30. The plurality of terminal devices 20 are, for example, telephone terminals, information terminals, and the like, and are terminal devices to be used by a plurality of users. The terminal device 20 includes a schedule management unit 21 that manages a schedule of a user. The reception device 30 is, for example, a door phone, an intercom, or the like, and is a reception device that receives a visitor.

[0028] The reception control device 10 is, for example, a master device of a telephone system or the like, and accommodates the plurality of terminal devices 20 and the reception device 30. The reception control device 10 includes a reservation visit database 11, an acquisition unit 12, a call unit 13, and a registration unit 14. The reservation visit database 11 can register authentication information of a reservation visitor in association with a user. Further, the reservation visit database 11 can register reservation visit information of a reservation visitor and authentication information of the reservation visitor in association with the user. In this case, the registration unit 14 can acquire the reservation visit information of the reservation visitor set in the schedule management unit 21 of the terminal device 20, and register the acquired reservation visit information in the reservation visit database 11 in association with the user.

[0029] The acquisition unit 12 acquires the authentication information of the visitor from the reception device 30 when the visitor visits. The calling unit 13 calls the selected terminal device among the plurality of terminal devices 20 based on the result of collation between the acquired authentication information of the visitor and the registered authentication information of the registered visitor. Further, the calling unit 13 can call the selected terminal device among the plurality of terminal devices 20 based on the result of collation between the date and time of the visitor's visit and the registered visit schedule information of the registered visitor, and the result of collation between the acquired authentication information of the visitor and the registered authentication information of the registered visitor.

[0030] The registration unit 14 associates the acquired authentication information of the visitor with the user of the terminal device 20 based on the result of the response to the call by the terminal device 20, and registers the resulting authentication information in the visit schedule database 11. The registration unit 14 can register the user of the terminal device 20 that finally responded to the call and the acquired authentication information of the visitor in association with each other.

[0031] As described above, in the related art, although the terminal can selectively detect by face authentication, the face authentication information needs to be registered in advance, and the face authentication information needs to be added to the system every time the number of new visitors increases. According to the example embodiment, since the authentication information is automatically registered in response to the result of the response to the call, the terminal can be appropriately called without registering the authentication information in advance.

[0032] Further, in the related art, only the call destination related to the face authentication information is designated, and for example, when a plurality of people are to be received, it is not possible to identify who the visitor actually wants to meet or the individual of the visit destination at that time. Therefore, it is not possible to automatically and accurately selectively detect depending on who the visitor wants to meet. In the example embodiment, the face authentication information is acquired every time there is a visitor, and the face authentication information is accumulated in association with the registered visitor information (name, company name, etc.) in the schedule management unit of the terminal device, whereby it is possible to determine the addressee of the guest, determine the terminal device to be called from among a plurality of existing terminal devices, and call the appropriate terminal device even when the guest is not registered in advance.

[0033] (First Example Embodiment)

[0034] Hereinafter, the first example embodiment will be described with reference to the drawings. As described above, in the related art, when the call button of the camera door phone is pressed, a person different from the person who is scheduled to receive the visitor is also called. According to the present example embodiment, a method of restricting (selectively detecting) the call destination from the door phone by using the visitor reception schedule and authentication (face, iris, or fingerprint) information stored in the host device without special awareness of the receiver is provided.

[0035] Figure 2An example of a configuration of a reception system according to the present example embodiment is shown. As shown in FIG. 1, the reception system 2 according to the present example embodiment includes a host device 100, a plurality of telephone terminals TEL (e.g., TEL1 to TELn), a plurality of information terminals PC (personal computer) (e.g., PC1 to PCn), an IP camera door phone 300, and an electronic lock 400. Figure 2

[0036] Each of the plurality of telephone terminals TEL and the plurality of information terminals PC constitutes a plurality of terminal devices 200 (e.g., 200-1 to 200-n) to be used by a user. The terminal device 200 is an Internet Protocol (IP) door phone main unit that can be called from the IP camera door phone 300 and that allows a call conversation. The telephone terminal TEL and the information terminal PC can be one device or a plurality of devices. Alternatively, any of the telephone terminal TEL or the information terminal PC can be used as the terminal device 200. The plurality of telephone terminals TEL and the plurality of information terminals PC are communicably connected to the host device 100, for example, via a Local Area Network (LAN) cable.

[0037] The telephone terminal TEL is an IP phone such as a business phone. The telephone terminal TEL can answer (respond) to a call from the host device 100 in response to an operation of the user, and includes a microphone, a speaker, an operation unit, a display unit, and the like as needed. The information terminal PC is an information processing device such as a personal computer. Like the telephone terminal TEL, the information terminal PC can answer (respond) to a call from the host device 100 in response to an operation of the user, and includes a microphone, a speaker, an operation unit, a display unit, and the like as needed. In addition, the information terminal PC includes a schedule management unit 201 that manages a schedule (calendar) of the user. The schedule management unit 201 is implemented by a schedule management application such as OUTLOOK (registered trademark) of Microsoft Corporation, for example. The user inputs a schedule of a meeting and a schedule of a visitor into the schedule management application, and sets the input schedule in the schedule management unit 201.

[0038] ​The IP camera door phone 300 is an IP door phone unit with a camera, and is a reception terminal that receives a visitor. For example, the IP camera door phone 300 is installed at a reception (entrance) of a building or an office. The IP camera door phone 300 is communicably connected to the host device 100 via a LAN cable, for example. The IP camera door phone 300 is not limited to a door phone, and can be an intercom or other reception device. The IP camera door phone 300 includes a camera 310 that captures a face image of a visitor and a call button 320 that is pressed by a visitor to make a call. The IP camera door phone 300 has other functions necessary for a call conversation, such as a microphone, a speaker, and a display unit. The camera 310 is an example of a detection unit that detects authentication information of a visitor, and can detect not only a face image but also other authentication information such as biometric information (iris or fingerprint) of a visitor, a password, and IC card information.

[0039] The electronic lock 400 unlocks or locks an entrance door in response to a control from the host device 100. For example, the electronic lock 400 is installed in an entrance door for entering a room from a reception of a building or an office. The electronic lock 400 is controllably connected to the host device 100 via a control line, for example.

[0040] The host device 100 is a host device (such as an IP telephone system) that controls a call conversation or the like of a telephone set or a door phone to be accommodated, and is a reception control device that controls reception of a door phone. The host device 100 can also be other devices or a telephone switching device such as an IP private branch exchange (IP-PBX). The host device 100 accommodates a plurality of telephone terminals TEL, a plurality of information terminals PC, and the IP camera door phone 300 via an accommodation line, and also connects the electronic lock 400 via a control line.

[0041] The host device 100 includes a reservation visit database 110, an accumulation control unit 120, an IP control unit 130, a door phone detection unit 140, a search unit 150, a call unit 160, a call conversation control unit 170, and an electronic lock control unit 180. The reservation visit database 110 accumulates (registers) reservation visit information and authentication data of a visitor for each user (terminal device). Figure 3 An example of data accumulated in the reservation visit database 110 is shown. As shown in FIG. 1, the reservation visit database 110 accumulates, for each user, a user ID, a password, a name, a telephone number, and authentication data of a visitor. The user ID is an ID of a user who is registered in the reservation visit database 110. The password is a password of the user. The name is a name of the user. The telephone number is a telephone number of the user. The authentication data of the visitor is data of a visitor who is registered in the reservation visit database 110. Figure 3As shown, terminal information for identifying the terminal device of the user, reservation visit information indicating the schedule of the reservation visitor, and authentication data of the reservation visitor are registered in association with user information for identifying the user. The terminal information includes telephone terminal information for identifying a telephone terminal and information terminal information for identifying an information terminal. The reservation visit information includes reservation visitor information (name, company name, etc.) for identifying the visitor and the reservation visit date and time of the reservation visitor. The authentication data is authentication data for authenticating the visitor. The authentication data is, for example, face image data, but can also be biometric information such as an iris or a fingerprint, a password, or other authentication information such as IC card information.

[0042] The accumulation control unit (registration unit) 120 controls accumulation (registration) of data in the reservation visit database 110. The accumulation control unit 120 periodically acquires the schedule of the user from the schedule management unit 201 of the information terminal PC, and registers the reservation visit information included in the schedule in the reservation visit database 110. Further, the accumulation control unit 120 associates the user (and the reservation visit information) who finally responds to the call from the IP camera door phone 300 with the face image data (authentication data) of the visitor acquired from the IP camera door phone 300, and accumulates the data in the reservation visit database 110. Thus, it is possible to determine the target terminal (user) to be called by combining the reservation visit information and the face authentication at the next visit. As described later, for example, in the case where the call is not transferred, the user who responds to the call and the acquired face image data of the visitor can be registered in association with each other, and in the case where the call is transferred, the user who finally responds to the call and the acquired face image data of the visitor can be registered in association with each other. Note that "responding to the call" means that the terminal device answers the call (sends a response to the call) in response to the operation of the user, and can also include that the terminal device has a call conversation or unlocks the electronic lock with the IP camera door phone. Further, the terminal device can perform transfer of the call to another terminal device in response to the operation of the user, or can perform transfer of the call to another terminal device without receiving a response from the terminal device called from the host device.

[0043] The IP control unit 130 accommodates a plurality of telephone terminals TEL, a plurality of information terminals PC, and the IP camera door phone 300 connected via a LAN cable. The door phone detection unit (acquisition unit) 140 detects the pressing of the call button 320 of the IP camera door phone 300, and acquires the face image data (authentication data) of the visitor from the camera 310. The search unit 150 collates the face image data of the visitor acquired by the door phone detection unit 140 with the authentication data of the reservation visitor in the reservation visit database 110, and searches for the authentication data matching the acquired face image data in the reservation visit database 110.

[0044] Call unit 160 calls telephone terminals (TELs) and information terminals (PCs) based on search results from the appointment access database 110, and enables these terminals to receive incoming calls. When no relevant telephone terminal (TEL) or information terminal (PC) is found as a search result, call unit 160 can call all telephone terminal (TEL) and information terminal (PC) terminals. Call dialogue control unit 170 controls the call dialogue between the answering telephone terminal (TEL) and the IP camera door telephone 300. Electronic lock control unit 180 controls the unlocking of electronic lock 400 connected via a control line. When the call dialogue between the door telephone and the telephone terminal or information terminal is completed (ended), electronic lock control unit 180 can unlock electronic lock 400, or can unlock electronic lock 400 in response to an instruction from the telephone terminal or information terminal.

[0045] Next, we will use Figure 4 The flowchart illustrates the operation (reception method) of the reception system according to this example embodiment. Figure 4 As shown, the main device 100 pre-acquires the schedule (S101) and registers the appointment visit information (S102). Whenever a schedule such as a meeting is determined in the schedule management unit 201 through the schedule management application of the information terminal PC, the user accepting the visitor enters the visitor's visit schedule into the schedule. The accumulation control unit 120 periodically (e.g., approximately once per hour) retrieves the schedule from the schedule management unit 201 of the information terminal PC, extracts appointment visit information including the visitor's appointment visit date and time from the schedule, and accumulates the extracted appointment visit information in the appointment visit database 110.

[0046] Subsequently, the main device 100 detects the pressing of the call button (S103) and acquires facial image data (S104). When a visitor enters the office reception area and presses the call button 320 of the IP camera door phone 300, the camera 310 captures the visitor's facial image and outputs the pressed state of the call button 320 and the captured facial image data from the IP camera door phone 300 to the IP control unit 130. Then, the door phone detection unit 140 of the main device 100 detects the pressing of the call button 320 via the IP control unit 130 and acquires the visitor's facial image data captured by the camera 310.

[0047] Subsequently, the host device 100 collates the authentication data with the advance access information (S105), and calls the relevant terminal device (S106). When the door phone detecting unit 140 acquires the face image data of the visitor and outputs the face image data to the searching unit 150, the searching unit 150 collates the current time of the host device 100 and the face image data with the advance access information and the authentication data accumulated in the advance access database 110. The calling unit 160 determines the destination of the call based on the collation result of the searching unit 150, and calls only the target telephone terminal TEL and the information terminal PC from the IP control unit 130.

[0048] Subsequently, the host device 100 controls the call conversation / unlocking (S107) and registers the authentication data (S108). When the called telephone terminal TEL and the information terminal PC answer, the call conversation control unit 170 controls the call conversation between the telephone terminal TEL and the information terminal PC that have answered and the IP camera door phone 300. For example, when the call conversation is completed, the electronic lock control unit 180 unlocks the electronic lock 400. The accumulation control unit 120 associates the face image data of the visitor with the user who finally responded to the visitor, and registers the data in the advance access database 110.

[0049] Next, a specific example of the operation of the reception system according to the present example embodiment will be described using a sequence chart of Figures 5 to 9 Figure 5 An operation example in a case where there is advance access information related to a target time (as the object of the present example embodiment) and there is also authentication data related to face image data is shown. As described above, when the visitor presses the call button 320 of the IP camera door phone 300 (S201), the pressed state of the call button 320 and the face image data are transmitted to the host device 100 (S202), and the host device 100 searches the advance access database 110 for whether there is advance access information related to the current time and authentication data related to the face image data registered (S203).

[0050] In the example of Figure 5 , it is determined that there is relevant advance access information and relevant authentication data as a result of the search. For example, in a case where the advance access date and time of the advance access information of the user of the telephone terminal TEL2 and the information terminal PC2 coincide with the current time and the authentication data of the advance visitor coincides with the face image data, the telephone terminal TEL2 and the information terminal PC2 are called. Then, the host device 100 calls only the telephone terminal TEL2 and the information terminal PC2 associated with the relevant advance access information and authentication data (S204). At this time, when there are a plurality of relevant telephone terminals TEL and information terminals PC, the host device 100 calls all of the relevant telephone terminals TEL and information terminals PC.​

[0051] Subsequently, the host device 100 controls the call session between the telephone terminal TEL or the information terminal PC that has answered the call and the IP camera door phone 300, and unlocks the electronic lock 400 (S205). In addition, the host device 100 determines whether the incoming call has been transferred in order to determine the necessity of accumulating the authentication data (S206). For example, it is determined whether the call has been transferred by the telephone terminal TEL or the information terminal PC that has finally answered (performed the call session).

[0052] When the incoming call is not transferred, that is, when the called telephone terminal TEL or the information terminal PC answers, the data in the reservation access database 110 is not updated, particularly once the call session is completed and the electronic lock is unlocked. For example, when the telephone terminal TEL2 and the information terminal PC2 are called and the telephone terminal TEL2 and the information terminal PC2 answer, the data in the reservation access database 110 is not updated. In addition, when the incoming call is transferred, that is, when the called telephone terminal TEL or the information terminal PC is different from the telephone terminal TEL or the information terminal PC that has answered each other, the host device 100 accumulates the object that has finally contacted the visitor in the reservation access database 110 (S207). In other words, the host device 100 associates the user of the telephone terminal TEL or the information terminal PC that has finally answered with the face image data (authentication data) of the visitor, and registers the data in the reservation access database 110. For example, when the telephone terminal TEL2 and the information terminal PC2 are called, the call is transferred, and the telephone terminal TEL3 and the information terminal PC3 finally answer, the user of the telephone terminal TEL3 and the information terminal PC3 and the face image data of the visitor are associated with each other, and are registered in the reservation access database 110.

[0053] Figure 6 An operation example in a case where there is only the reservation access information related to the target time without the authentication data related to the face image data is shown. As shown in FIG. 10, when the call button 320 is pressed (S201), the host device 100 searches the reservation access database 110 (S203). In this case, the host device 100 searches the reservation access database 110 for the telephone terminal TEL3 and the information terminal PC3 that have finally answered the call. Figure 5 Figure 6 ​In the example, as a result of the search, it is determined that there is only relevant reservation access information. For example, in a case where the reservation access date and time of the reservation access information of the users of the telephone terminal TEL1 and the information terminal PC1 coincide with the current time and the reservation access date and time of the reservation access information of the users of the telephone terminal TEL2 and the information terminal PC2 coincide with the current time, the telephone terminal TEL1, the information terminal PC1, the telephone terminal TEL2, and the information terminal PC2 are called. Then, the host device 100 calls the telephone terminal TEL1, the information terminal PC1, the telephone terminal TEL2, and the information terminal PC2 associated with the relevant reservation access information (S214). At this time, when there is only one relevant telephone terminal TEL and one information terminal PC, the host device 100 calls only one telephone terminal TEL and one information terminal PC, and when there are a plurality of telephone terminals TEL and information terminals PC as in the present example, the host device 100 calls all relevant telephone terminals TEL and information terminals PC.

[0054] Subsequently, the host device 100 controls the call conversation between the telephone terminal TEL or the information terminal PC that has answered the call and the IP camera door phone 300, and unlocks the electronic lock 400 (S215). Further, the host device 100 determines whether the incoming call has been transferred in order to determine the target of accumulation of authentication data (S216).

[0055] When the incoming call is not transferred, that is, when the called telephone terminal TEL or the information terminal PC answers, the host device 100 accumulates the acquired face image data in association with the answerer in the reservation access database 110 once the call conversation is completed and the electronic lock is unlocked (S217). For example, when the telephone terminal TEL1, the information terminal PC1, the telephone terminal TEL2, and the information terminal PC2 are called and the telephone terminal TEL2 and the information terminal PC2 answer, the face image data of the users of the telephone terminal TEL2 and the information terminal PC2 and the visitor are associated with each other and are registered in the reservation access database 110. Further, when the incoming call is transferred, that is, when the called telephone terminal TEL or the information terminal PC is different from the telephone terminal TEL or the information terminal PC that has answered each other, the host device 100 accumulates the object that has finally made contact with the visitor in the reservation access database 110 (S218). In other words, the host device 100 associates the face image data of the user of the telephone terminal TEL or the information terminal PC that has finally answered and the visitor and registers the data in the reservation access database 110.

[0056] Figure 7 An operation example in a case where there is only authentication data related to the face image data of the visitor without reservation access information related to the target time is shown. As in the above example, the host device 100 determines that there is only relevant reservation access information (S201). Then, the host device 100 calls the telephone terminal TEL1, the information terminal PC1, the telephone terminal TEL2, and the information terminal PC2 associated with the relevant reservation access information (S202). At this time, when there is only one relevant telephone terminal TEL and one information terminal PC, the host device 100 calls only one telephone terminal TEL and one information terminal PC, and when there are a plurality of telephone terminals TEL and information terminals PC as in the present example, the host device 100 calls all relevant telephone terminals TEL and information terminals PC. Figure 5As shown, when the call button 320 is pressed (S201), the host device 100 searches the reservation access database 110 (S203). In this example, it is determined that there is only relevant authentication data as a result of the search. For example, when the authentication data of the reservation visitors of the telephone terminal TEL1 and the information terminal PC1 coincides with the face image data of the visitor and the authentication data of the reservation visitors of the telephone terminal TEL2 and the information terminal PC2 coincides with the face image data of the visitor, the telephone terminal TEL1, the information terminal PC1, the telephone terminal TEL2, and the information terminal PC2 are called. Then, the host device 100 calls the telephone terminal TEL1, the information terminal PC1, the telephone terminal TEL2, and the information terminal PC2 associated with the relevant authentication data (S224). When there is only one relevant telephone terminal TEL and one relevant information terminal PC, the host device 100 calls only one telephone terminal TEL and one information terminal PC, and when there are multiple telephone terminals TEL and information terminals PC as in the present example, all relevant telephone terminals TEL and information terminals PC are called. Figure 7

[0057] Subsequently, the host device 100 controls the call conversation between the telephone terminal TEL or the information terminal PC that has answered the call and the IP camera door phone 300, and unlocks the electronic lock 400 (S225). Furthermore, the host device 100 determines whether the incoming call has been transferred in order to determine the necessity of accumulating authentication data (S226).

[0058] When the incoming call is not transferred, that is, when the called telephone terminal TEL or the information terminal PC answers, particularly once the call conversation is completed and the electronic lock is unlocked, the data in the reservation access database 110 is not updated. Furthermore, when the incoming call is transferred, that is, when the called telephone terminal TEL or the information terminal PC is different from the telephone terminal TEL or the information terminal PC that has answered, the host device 100 accumulates in the reservation access database 110 the object that has finally made contact with the visitor (S227). In other words, the host device 100 associates the user of the telephone terminal TEL or the information terminal PC that has finally answered with the face image data of the visitor, and registers this data in the reservation access database 110. Since it is not possible to associate with the reservation access information at this time, the host device 100 also checks the latest schedule table in consideration of a situation in which the update of the schedule table has not caught up (S228). When the schedule table has been updated, the reservation access information in the reservation access database 110 is updated. Furthermore, when there is reservation access information that matches the current time, this reservation access information can be registered in association with the face image data.

[0059] Figure 8 ​An operation example in the case where there is no reservation access information related to the target time and there is no authentication data related to the face image data is shown. As shown in Figure 5 When the call button 320 is pressed (S201), the host device 100 searches the reservation access database 110 (S203). In Figure 8 In the example, as a result of the search, it is determined that there is no relevant reservation access information or authentication data. Then, the host device 100 calls all the telephone terminals TEL and information terminals PC capable of receiving the incoming call (S234).

[0060] Subsequently, the host device 100 controls the call conversation between the telephone terminal TEL or information terminal PC that has answered the call and the IP camera door phone 300, and unlocks the electronic lock 400 (S235). In addition, the host device 100 determines whether the called incoming call has been transferred in order to determine the target of accumulation of authentication data (S236).

[0061] When the incoming call is not transferred, that is, when the called telephone terminal TEL or information terminal PC answers, the host device 100 accumulates the acquired face image data in the reservation access database 110 in association with the answerer as soon as the call conversation is completed and the electronic lock is unlocked (S237). In addition, when the incoming call has been transferred, that is, when the called telephone terminal TEL or information terminal PC is different from the telephone terminal TEL or information terminal PC that has answered each other, the host device 100 accumulates the object that has finally contacted the visitor in the reservation access database 110 (S238). In other words, the host device 100 associates the user of the telephone terminal TEL or information terminal PC that has finally answered with the face image data of the visitor, and registers this data in the reservation access database 110.

[0062] Figure 9 An operation example in the case where there is reservation access information related to the target time and there is also authentication data related to the face image data but there is no recipient is shown. As shown in Figure 5 When the call button 320 is pressed (S201), the host device 100 searches the reservation access database 110 (S203).

[0063] In Figure 9In the example, as a result of the search, it is determined that there is relevant reservation access information and relevant authentication data. For example, in a case where the reservation access date and time of the reservation access information of the users of the telephone terminal TEL2 and the information terminal PC2 coincide with the current time and the authentication data of the reservation visitor in the telephone terminal TEL2 and the information terminal PC2 coincide with the face image data, the call telephone terminal TEL2 and the information terminal PC2 are called. Then, the host device 100 calls only the telephone terminal TEL2 and the information terminal PC2 associated with the relevant reservation access information and the relevant authentication data (S204).

[0064] At this time, when there is no answer to the call, or when the call button is pressed twice due to no answer (S245), the host device 100 calls the pre-set representative telephone terminal TEL and information terminal PC (for example, TEL3 and PC3) (S246).

[0065] Subsequently, the host device 100 controls the call conversation between the telephone terminal TEL or the information terminal PC that has answered the call and the IP camera door phone 300, and unlocks the electronic lock 400 (S247). The host device 100 determines whether the called incoming call has been transferred in order to determine the target of accumulation of authentication data (S248).

[0066] When the incoming call is not transferred, that is, when the called telephone terminal TEL or information terminal PC answers, once the call conversation is completed and the electronic lock is unlocked, the host device 100 associates the acquired face image data with the answerer, and accumulates the acquired face image data in the reservation access database 110 (S249). Further, when the incoming call has been transferred, that is, when the called telephone terminal TEL or information terminal PC and the telephone terminal TEL or information terminal PC that has answered are different from each other, the host device 100 accumulates the object that has finally made contact with the visitor in the reservation access database 110 (S250). In other words, the host device 100 associates the user of the telephone terminal TEL or information terminal PC that has finally answered with the face image data of the visitor, and registers this data in the reservation access database 110.

[0067] As described above, according to the present example embodiment, the visitor information of each date and time is acquired from the schedule such as OUTLOOK of each PC owner of the acceptance destination, is associated with the authentication information (such as face, iris, and fingerprint) of the visitor, and is sequentially accumulated in the database in conjunction with the collation result with the information of the final answerer, thereby improving the accuracy and determining the accurate call destination.

[0068] According to the present example embodiment, since the face information of the visitor is sequentially accumulated in the database and automatically updated, it is not necessary to pre-register the authentication information. Further, in addition to the authentication information, since it is interlocked with a schedule such as OUTLOOK, and the object visited by the visitor is updated from time to time, it is possible to accurately selectively detect. In other words, although the first visit is determined only by the data of the schedule, the second and subsequent visits can be collated under the condition other than the authentication information such as the face, and can be distinguished based on the appointment acceptance of the multiple same-time visitors and the experienced person, thereby enabling to gradually increase the accuracy of the selective detection.

[0069] (Other Example Embodiments)

[0070] In the case where a TEL (reception telephone) is placed at the entrance, the face authentication can be performed when there is a camera, and the fingerprint authentication can be performed when there is no camera. In this case, it is not necessary to dial a number, and the incoming call can be automatically sent to the appointment accepter. Further, when it can be associated with OUTLOOK, even in a normal telephone incoming call, it can be interlocked with the presence information such as busy. Further, when the schedule is determined by the TEL or PC call conversation under the control of the host device, it is also possible to associate and automatically incorporate the TEL number in the schedule table by using the voice recognition such as detecting the date and time information during the call conversation and enabling the registration.

[0071] The present disclosure is not limited to the above-described example embodiments, and appropriate modifications can be made without departing from the scope of the present disclosure.

[0072] Each configuration in the above-described example embodiments is configured by hardware or software or both, and can be configured by one hardware or software, or can be configured by a plurality of hardware or software. The function (process) of each device can be implemented by a computer having a CPU, a memory, and the like. For example, a program for executing the method according to the example embodiment can be stored in a storage device, and each function can be implemented by executing the program stored in the storage device by the CPU.

[0073] These programs can be stored and provided to a computer by using various types of non-transitory computer readable media. The non-transitory computer readable media include various types of tangible storage media. Examples of the non-transitory computer readable media include a magnetic recording medium (e.g., a floppy disk, a magnetic tape, a hard disk drive), a magneto-optical recording medium (e.g., a magneto-optical disk), a CD-ROM (Read Only Memory), a CD-R, a CD-R / W and a semiconductor memory (e.g., a mask ROM, a PROM (Programmable ROM), an EPROM (Erasable PROM), a flash ROM, a RAM (Random Access Memory)). The programs can also be provided to a computer through various types of transitory computer readable media. Examples of the transitory computer readable media include an electrical signal, an optical signal and an electromagnetic wave. The transitory computer readable medium can provide the programs to a computer via a wired communication path such as an electrical wire and an optical fiber or a wireless communication path.

[0074] Some or all of the above-described example embodiments can be described as the following supplementary notes, but are not limited thereto.

[0075] (Supplementary note 1)

[0076] A reception control apparatus that accommodates a plurality of terminal apparatuses used by a plurality of users respectively and a reception apparatus configured to receive a visitor, the reception control apparatus including:

[0077] A reservation access database configured to be registered by associating authentication information of a reservation visitor with the users;

[0078] An acquisition unit configured to acquire authentication information of the visitor from the reception apparatus when the visitor visits;

[0079] A call unit configured to call a selected terminal apparatus among the plurality of terminal apparatuses based on a result of collation between the acquired authentication information of the visitor and the registered authentication information of the reservation visitor; and

[0080] A registration unit configured to associate the acquired authentication information of the visitor with a user of the terminal apparatus based on a result of response of the terminal apparatus to the call, and to register the authentication information in the reservation access database.

[0081] (Supplementary note 2)

[0082] The reception control apparatus according to Supplementary note 1, wherein

[0083] The call unit calls a terminal apparatus of a user associated with the related authentication information of the reservation visitor when the authentication information of the reservation visitor related to the acquired authentication information of the visitor is registered, and

[0084] When the call is transferred, the registration unit associates the acquired authentication information of the visitor with a user of a terminal device that finally responded to the call, and registers the authentication information in the reservation access database.

[0085] (Supplementary note 3)

[0086] The reception control device according to any one of Supplementary notes 1 to 3, wherein

[0087] When no authentication information of a reservation visitor related to the acquired authentication information of the visitor is registered, the call unit calls all terminal devices,

[0088] When the call is not transferred, the registration unit associates the acquired authentication information of the visitor with a user of a terminal device that responded to the call, and registers the authentication information in the reservation access database, and

[0089] When the call is transferred, the registration unit associates the acquired authentication information of the visitor with a user of a terminal device that finally responded to the call, and registers the authentication information in the reservation access database.

[0090] (Supplementary note 4)

[0091] The reception control device according to any one of Supplementary notes 1 to 3, wherein

[0092] The registration unit acquires reservation access information of the reservation visitor set in a schedule management unit configured to manage a schedule of the user in the terminal device, and registers the acquired reservation access information in the reservation access database in association with the user, and

[0093] The call unit calls a selected terminal device among the plurality of terminal devices based on a result of collation between an access date and time of the visitor and the registered reservation access information of the reservation visitor, and a result of collation between the acquired authentication information of the visitor and the registered authentication information of the reservation visitor.

[0094] (Supplementary note 5)

[0095] The reception control device according to Supplementary note 4, wherein

[0096] When reservation access information of a reservation visitor related to an access date and time of the visitor is registered, and when authentication information of a reservation visitor related to the acquired authentication information of the visitor is registered, the call unit calls a terminal device of a user associated with the related reservation access information and authentication information of the reservation visitor, and

[0097] When the call is transferred, the registration unit associates the acquired authentication information of the visitor with a user of a terminal device that finally responds to the call, and registers the authentication information in the reservation access database.

[0098] (Supplementary note 6)

[0099] The reception control device according to any one of Supplementary notes 4 to 6, wherein

[0100] When reservation access information of a reservation visitor related to the access date and time of the visitor is registered, and when authentication information of a reservation visitor related to the acquired authentication information of the visitor is not registered, the call unit calls a terminal device of a user associated with the related reservation access information of the reservation visitor,

[0101] When the call is not transferred, the registration unit associates the acquired authentication information of the visitor with a user of a terminal device that responds to the call, and registers the authentication information in the reservation access database, and

[0102] When the call is transferred, the registration unit associates the acquired authentication information of the visitor with a user of a terminal device that finally responds to the call, and registers the authentication information in the reservation access database.

[0103] (Supplementary note 7)

[0104] The reception control device according to any one of Supplementary notes 4 to 6, wherein

[0105] When reservation access information of a reservation visitor related to the access date and time of the visitor is registered, and when authentication information of a reservation visitor related to the acquired authentication information of the visitor is not registered, the call unit calls a terminal device of a user associated with the related reservation access information of the reservation visitor, and

[0106] When the call is transferred, the registration unit associates the acquired authentication information of the visitor with a user of a terminal device that finally responds to the call, and registers the authentication information in the reservation access database.

[0107] (Supplementary note 8)

[0108] The reception control device according to any one of Supplementary notes 4 to 7, wherein

[0109] the calling unit calls all terminal devices when the reservation visitor's reservation access information related to the date and time of the visitor's access is not registered, and when the reservation visitor's authentication information related to the acquired authentication information of the visitor is not registered,

[0110] the registration unit associates the acquired authentication information of the visitor with the user of the terminal device that responded to the call when the call is not transferred, and registers the authentication information in the reservation access database, and

[0111] the registration unit associates the acquired authentication information of the visitor with the user of the terminal device that finally responded to the call when the call is transferred, and registers the authentication information in the reservation access database.

[0112] (Supplementary Note 9)

[0113] The reception control device according to any one of Supplementary Notes 1 to 8, wherein

[0114] the calling unit calls a representative terminal device when there is no answer to the call,

[0115] the registration unit associates the acquired authentication information of the visitor with the user of the terminal device that responded to the call when the call is not transferred, and registers the authentication information in the reservation access database, and

[0116] the registration unit associates the acquired authentication information of the visitor with the user of the terminal device that finally responded to the call when the call is transferred, and registers the authentication information in the reservation access database.

[0117] (Supplementary Note 10)

[0118] A reception system including:

[0119] a plurality of terminal devices used by a plurality of users, respectively;

[0120] a reception device configured to receive a visitor; and

[0121] The reception control device according to any one of Supplementary Notes 1 to 9.

[0122] (Supplementary Note 11)

[0123] A reception method for the reception control device according to any one of Supplementary Notes 1 to 9.

[0124] (Supplementary Note 12)

[0125] A reception program that causes a computer to function as the reception control device according to any one of Supplementary Notes 1 to 9.

[0126] Although the present application has been described with reference to example embodiments, the present application is not limited to the above-described embodiments. Various modifications that can be understood by those skilled in the art can be made to the configurations and details of the present application within the scope of the present application.

[0127] This application is based upon and claims the benefit of priority from Japanese Patent Application No. 2021-004627, filed on January 15, 2021, the disclosure of which is incorporated herein in its entirety by reference.

[0128] List of Reference Signs

[0129] 1, 2 Reception system

[0130] 10 Reception control device

[0131] 11 Reservation access database

[0132] 12 Acquisition unit

[0133] 13 Call unit

[0134] 14 Registration unit

[0135] 20 Terminal device

[0136] 21 Schedule management unit

[0137] 30 Reception device

[0138] 100 Host device

[0139] 110 Reservation access database

[0140] 120 Accumulation control unit

[0141] 130 IP control unit

[0142] 140 Doorphone detection unit

[0143] 150 Search unit

[0144] 160 Call unit

[0145] 170 Call dialogue control unit

[0146] 180 Electronic lock control unit

[0147] 200 Terminal device

[0148] 201 Schedule management unit

[0149] 300 IP camera doorphone

[0150] 310 camera

[0151] 320 call button

[0152] 400 electronic lock

[0153] PC information terminal

[0154] TEL telephone terminal

Claims

1. A reception control device comprising multiple terminal devices used by multiple users and a reception device configured to receive visitors, the reception control device comprising: The appointment access database is configured to register appointments by associating the authentication information of the visitor with the user. The acquisition unit is configured to acquire the visitor's authentication information from the reception device when the visitor visits; The calling unit is configured to call a selected terminal device among the plurality of terminal devices based on the verification result between the obtained authentication information of the visitor and the authentication information of the registered appointment visitor. as well as The registration unit is configured to associate the acquired visitor's authentication information with the user of the terminal device based on the terminal device's response to the call, and register the authentication information in the appointment access database. The registration unit acquires the appointment visit information of the scheduled visitor set in the schedule management unit, which is configured to manage the user's schedule in the terminal device, and registers the acquired appointment visit information in the appointment visit database in association with the user. When, based on the verification result between the visitor's visit date and time and the registered appointment visitor's appointment information, an appointment visitor's appointment information related to the visitor's visit date and time is registered, and when, based on the verification result between the obtained visitor's authentication information and the registered appointment visitor's authentication information, no appointment visitor's authentication information related to the obtained visitor's authentication information is registered, the calling unit calls the terminal device of the user associated with the relevant appointment visitor's appointment visit information. When no appointment information for a visitor related to the visitor's visit date and time is registered, and when no authentication information for a visitor related to the obtained authentication information is registered, the calling unit calls all terminal devices. When the call is not transferred, the registration unit associates the obtained visitor's authentication information with the user of the terminal device responding to the call, and registers the authentication information in the appointment access database. When the call is transferred, the registration unit associates the obtained visitor's authentication information with the user of the terminal device that ultimately responds to the call, and registers the authentication information in the appointment access database.

2. The reception control device according to claim 1, wherein, When the authentication information of a scheduled visitor is registered and is related to the obtained visitor's authentication information, the calling unit calls the terminal device of the user associated with the relevant scheduled visitor's authentication information, and When the call is transferred, the registration unit associates the obtained visitor's authentication information with the user of the terminal device that ultimately responds to the call, and registers the authentication information in the appointment access database.

3. The reception control device according to claim 1, wherein, When no authentication information for the scheduled visitor related to the obtained visitor's authentication information is registered, the calling unit calls all terminal devices. When the call is not transferred, the registration unit associates the obtained visitor's authentication information with the user of the terminal device responding to the call, and registers the authentication information in the appointment access database. When the call is transferred, the registration unit associates the obtained visitor's authentication information with the user of the terminal device that ultimately responds to the call, and registers the authentication information in the appointment access database.

4. The reception control device according to claim 1, wherein, When there is registered appointment information for a visitor related to the visitor's visit date and time, and when there is registered authentication information for a visitor related to the obtained authentication information of the visitor, the calling unit calls the terminal device of the user associated with the relevant appointment information and authentication information of the visitor. When the call is transferred, the registration unit associates the obtained visitor's authentication information with the user of the terminal device that ultimately responds to the call, and registers the authentication information in the appointment access database.

5. The reception control device according to claim 1, wherein, When there is registered authentication information for a scheduled visitor related to the obtained visitor's authentication information, and when there is no registered appointment information for a scheduled visitor related to the visitor's visit date and time, the calling unit calls the terminal device of the user associated with the relevant scheduled visitor's authentication information, and When the call is transferred, the registration unit associates the obtained visitor's authentication information with the user of the terminal device that ultimately responds to the call, and registers the authentication information in the appointment access database.

6. The reception control device according to claim 1, wherein, When there is no answer to the call, the calling unit calls the representative terminal device. When the call is not transferred, the registration unit associates the obtained visitor's authentication information with the user of the terminal device responding to the call, and registers the authentication information in the appointment access database. When the call is transferred, the registration unit associates the obtained visitor's authentication information with the user of the terminal device that ultimately responds to the call, and registers the authentication information in the appointment access database.

7. A reception system, comprising: Multiple terminal devices, used by multiple users respectively; The reception area is configured to receive visitors. as well as The reception control device according to any one of claims 1 to 6.

Images