Mobile debit card delivery method and device, equipment and readable storage medium

Abstract

The invention relates to the technical field of artificial intelligence, in particular to a mobile debit card delivery method and device, equipment and a readable storage medium, and the method comprises the steps: initiating a business operation instruction; generating a debit card delivery route map based on the business operation instruction, and selecting an optimal delivery route map from the debit card delivery route map according to the debit card delivery route map and the actual working environment; executing the service according to the service operation instruction after executing the optimal route map to a specified position; and after the business execution is finished, re-planning a return path for returning. The intelligent card issuing system realizes man-machine combination of traditional card issuing business and intelligent interaction, realizes humanization and intellectualization of business service, and improves customer service quality. A traditional customer service counter waiting service mode or a customer standing service mode of an intelligent terminal is changed into a mode that man-machine autonomous movement is carried out to a mode of intelligent active card issuing beside a user with service requirements, and the use experience of the user is greatly improved.

Description

Technical Field

[0001] The present application relates to the field of artificial intelligence technology, and in particular to a mobile debit card delivery method, device, and readable storage medium. Background Art

[0002] At present, banks mainly rely on traditional fixed counters or fixed smart terminals to issue bank cards to customers. Although this operation mode has realized the automation of business processing to a certain extent, there are still some obvious problems.

[0003] First, customer service lacks initiative. Customers often need to go to the bank in person and wait in line at the counter or terminal. This passive service model not only makes customers feel inconvenienced, but also reduces the bank's service efficiency. Secondly, this service model cannot well reflect the bank's "customer first" service tenet. In the pursuit of customer satisfaction and loyalty today, banks need to pay more attention to customer needs and experience, and provide more convenient and efficient services. In addition, the smart machines currently deployed are mainly used for welcoming guests and business promotion, and have limited practicality for assisting the main business of the bank. Although these machines can provide some basic consultation and information, human intervention is still required when handling complex business.

[0004] Therefore, the need to actively explore new service models and technical means to improve the initiative and efficiency of customer service and bring users a better service experience is a technical problem that needs to be solved urgently. Summary of the invention

[0005] The purpose of this application is to solve at least one of the above technical defects. The technical solution adopted by this application is as follows:

[0006] In a first aspect, an embodiment of the present application provides a mobile debit card delivery method, the method comprising:

[0007] Initiate business operation instructions;

[0008] Based on the business operation instruction, a debit card delivery roadmap is generated, and according to the debit card delivery roadmap and the actual working environment, an optimal delivery roadmap is selected from the debit card delivery roadmap;

[0009] After executing the optimal route map to the specified location, the business is executed according to the business operation instructions;

[0010] After the business is completed, the return path will be replanned.

[0011] Optionally, before initiating a business operation instruction, the following operations are performed: the user initiates a business request, selects a target debit card according to the debit card delivery type prompt on the page, and simultaneously sends the user selection information to the information storage end, and reads the selection information stored in the storage end.

[0012] Optionally, the business operation initiation instruction includes at least: the user initiating business request information, the page debit card delivery type information and the user's selection information; transmitting the information to the mobile terminal via the 4G or 5G communication protocol, and ensuring that the mobile terminal receives the information and can execute it accurately.

[0013] Optionally, generating a debit card delivery route map based on the business operation instruction includes: scanning a work environment where a task needs to be performed, and forming a 3D rendering according to the scanning result; setting an avoidance reminder according to obstacle information in the 3D rendering; reading all the avoidance reminders to generate multiple planned routes; and reading an optimal route from the multiple planned routes according to setting requirements;

[0014] The setting requirements include: the shortest route in terms of time or the shortest route in terms of distance.

[0015] Optionally, the method further comprises:

[0016] After arriving at the designated location, a card issuance instruction is issued through the application software in the mobile terminal, and the instruction is a verification code that is refreshed in real time; the correct connection with the mobile terminal is indicated by entering the correct instruction; and the debit card is delivered to the user through the mobile window. The user confirms whether the obtained debit card is consistent with the selected debit card, and after confirmation, the confirmation information is returned to the front end.

[0017] In a second aspect, an embodiment of the present application provides a mobile debit card delivery device, the device comprising: an instruction initiation module, a roadmap generation module, an instruction execution module and a return module, wherein:

[0018] Instruction initiation module: used to initiate business operation instructions;

[0019] A roadmap generation module: used to generate a debit card delivery roadmap based on the business operation instruction, and select an optimal delivery roadmap from the debit card delivery roadmap according to the debit card delivery roadmap and the actual working environment;

[0020] Instruction execution module: used to execute the optimal route map to the specified location and then execute the business according to the business operation instruction;

[0021] Return module: used to re-plan the return path after the business is completed.

[0022] Optionally, before initiating the business operation instruction, it also includes: the user initiates a business request, selects a target debit card according to the debit card delivery type prompt on the page, and sends the user selection information to the information storage end, and reads the selection information stored in the storage end.

[0023] Optionally, the business operation initiation instruction includes at least: the user initiating business request information, the page debit card delivery type information and the user's selection information; transmitting the information to the mobile terminal via the 4G or 5G communication protocol, and ensuring that the mobile terminal receives the information and can execute it accurately.

[0024] In a third aspect, an embodiment of the present invention provides an electronic device, including a processor and a memory;

[0025] The memory is used to store operation instructions;

[0026] The processor is used to execute the above-mentioned mobile debit card delivery method by calling the operation instruction.

[0027] In a fourth aspect, a computer-readable storage medium is provided, wherein a computer program is stored on the storage medium, and when the computer program is executed by a processor, the method for delivering a mobile debit card is implemented.

[0028] The mobile debit card delivery solution disclosed in the embodiment of the present application initiates a business operation instruction; based on the business operation instruction, a debit card delivery route map is generated, and the optimal delivery route map is selected from the debit card delivery route map according to the debit card delivery route map and the actual working environment; after executing the optimal route map to the specified location, the business is executed according to the business operation instruction; after the business is executed, the return path is re-planned to return. The technical solution provided by the embodiment of the present application brings the following beneficial effects:

[0029] (1) This application solution helps to personalize services. Mobile applications and intelligent robots can collect and analyze customers' transaction data and behavior habits to provide customers with customized financial product and service recommendations to meet their personalized needs.

[0030] (2) This application solution can reduce the work pressure of bank employees and improve work efficiency. Robots can take on some simple consulting and business processing work, allowing employees to have more time and energy to handle complex business and problems, thereby improving the overall service quality.

[0031] (3) This application plan will also help enhance the bank's brand image and competitiveness. By providing more convenient and personalized services, the bank can enhance customer trust and satisfaction with the bank, and improve customer loyalty and retention rate. At the same time, this will also enable the bank to stand out in the fierce market competition and win more market share. BRIEF DESCRIPTION OF THE DRAWINGS

[0032] In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings required for use in describing the embodiments of the present application are briefly introduced below.

[0033] Figure 1 A flow chart of a mobile debit card delivery method provided in an embodiment of the present application;

[0034] Figure 2 A schematic diagram of the structure of a mobile debit card delivery device provided in an embodiment of the present application;

[0035] Figure 3 A schematic diagram of the structure of an electronic device provided in an embodiment of the present application. DETAILED DESCRIPTION

[0036] The embodiments of the present application are described in detail below, and examples of the embodiments are shown in the accompanying drawings, wherein the same or similar reference numerals throughout represent the same or similar elements or elements having the same or similar functions. The embodiments described below with reference to the accompanying drawings are exemplary and are only used to explain the present application, and cannot be interpreted as limiting the present invention.

[0037] Those skilled in the art will appreciate that, unless otherwise stated, the singular forms "a", "an", "said" and "the" used herein may also include plural forms. It should be further understood that the term "comprising" used in the specification of the present application refers to the presence of the features, integers, steps, operations, elements and / or components, but does not exclude the presence or addition of one or more other features, integers, steps, operations, elements, components and / or groups thereof. The term "and / or" used herein includes all or any unit and all combinations of one or more associated listed items.

[0038] At this stage, conventional financing methods mainly rely on the personal connections of business personnel to conduct offline contact and consultation, which is extremely low in both success rate and efficiency. There is no unified rule and platform to help business personnel quickly screen matching investment and financing projects. As the largest financial institution in the market, banks have close ties with asset customers and various financial institutions, and banks are sometimes unable to meet the asset needs of some clients. At this time, it is necessary to give play to the natural advantages of banks, match funds and assets in investment and financing projects, broaden customer financing channels, and strengthen bank-enterprise ties. Based on this, the present application discloses a mobile debit card delivery method that at least solves one of the above problems.

[0039] To more clearly describe the embodiments of the present application, some definitions, concepts or devices that may be used in the embodiments are introduced below:

[0040] The technical solution of the present application and how the technical solution of the present application solves the above-mentioned technical problems will be described in detail below with reference to the accompanying drawings. The following specific embodiments can be combined with each other, and the same or similar concepts or processes may not be described in detail in some embodiments. The embodiments of the present application will be described below with reference to the accompanying drawings.

[0041] In order to make the purpose, technical solutions and advantages of this application clearer, Figure 1 A flow chart of a mobile debit card delivery method provided by an embodiment of the present application is disclosed, such as Figure 1 As shown, the mobile debit card delivery method includes:

[0042] S101, initiate a business operation instruction;

[0043] S102: generating a debit card delivery roadmap based on the business operation instruction, and selecting an optimal delivery roadmap from the debit card delivery roadmap according to the debit card delivery roadmap and an actual working environment;

[0044] S103, after executing the optimal route map to the designated location, executing the business according to the business operation instruction;

[0045] S104: After the business is completed, the return path is re-planned.

[0046] In the embodiment of the present application, before initiating the business operation instruction, it also includes: the user initiates a business request, selects a target debit card according to the debit card delivery type prompt on the page, and sends the user selection information to the information storage end, and reads the selection information stored in the storage end.

[0047] In an optional embodiment, the mobile debit card delivery method further comprises:

[0048] The business operation initiation instruction includes at least: the user's business request information, the page debit card delivery type information and the user's selection information; the information is transmitted to the mobile terminal through the 4G or 5G communication protocol, and it is ensured that the mobile terminal receives the information and can execute it accurately.

[0049] In this embodiment, generating a debit card delivery route map based on the business operation instruction includes: scanning the working environment where the task needs to be performed, and forming a 3D rendering according to the scanning result; setting an avoidance reminder according to the obstacle information in the 3D rendering; reading all the avoidance reminders to generate multiple planned routes; and reading the optimal route from the multiple planned routes according to the setting requirements;

[0050] The setting requirements include: the shortest route in terms of time or the shortest route in terms of distance.

[0051] In this embodiment, the method also includes: after arriving at the designated location, issuing a card issuance instruction through the application software in the mobile terminal, and the instruction is a verification code that is refreshed in real time; indicating that the connection with the mobile terminal is correct by entering the correct instruction; and delivering the debit card to the user through the mobile window, and the user confirms whether the obtained debit card is consistent with the selected debit card, and after confirming that they are consistent, returning the confirmation information to the front end.

[0052] The following will take the user registration of a debit card as an example to introduce the specific implementation process of obtaining a target debit card using the mobile debit card delivery method described in the embodiment of the present application. When the user registers a debit card, the user's demand information is obtained, including the type of funds, investment intention, consumption limit, start and end time, amount range, interest rate range, term, credit rating, etc., and the corresponding preferred debit card is recommended to the customer according to the user's demand intention. When the user selects the target debit card, the corresponding information is sent to the customer service center, and the business operation instruction is initiated after receiving the information.

[0053] The mobile debit card delivery solution implementation process is as follows:

[0054] Step 1: Initiate a business operation instruction through the mobile terminal; the business operation instruction includes: user demand information. The demand information includes fund type, investment intention, consumption limit, start and end time, amount range, interest rate range, term, credit rating, etc.

[0055] Step 2: Based on the various information contained in the business operation instruction and the debit card selected by the customer, a target debit card and a delivery roadmap are generated, and according to the delivery roadmap and the actual working environment, an optimal delivery roadmap is selected from the debit card delivery roadmap;

[0056] Step 3: Based on the calculated results, execute the optimal route map to the designated location and perform the business according to the business operation instructions, including delivering the debit card to the user through the window and conducting a service satisfaction survey.

[0057] Step 4: After the business is completed, re-plan the return path and return to standby.

[0058] In the scheme of this embodiment, a business operation instruction is initiated; based on the business operation instruction, a debit card delivery route map is generated; according to the debit card delivery route map and the actual working environment, the optimal delivery route map is selected from the debit card delivery route map; after executing the optimal route map to the specified location, the business is executed according to the business operation instruction; a card issuance instruction is issued through the application software in the mobile terminal, and the instruction is a verification code refreshed in real time; the correct instruction is entered to indicate that the connection with the mobile terminal is correct; after the execution of the business, the return path is replanned and returned. This application scheme helps to realize the personalization of services. Mobile applications and smart robots can provide customers with customized financial products and services recommendations by collecting and analyzing customers' transaction data and behavioral habits to meet customers' personalized needs. This application scheme can reduce the work pressure of bank employees and improve work efficiency. Robots can undertake some simple consulting and business handling work, allowing employees to have more time and energy to deal with complex businesses and problems, thereby improving the overall service quality. This application scheme also helps to enhance the brand image and competitiveness of banks. By providing more convenient and personalized services, banks can enhance customers' trust and satisfaction with banks and improve customer loyalty and retention rates. At the same time, this will also enable banks to stand out in the fierce market competition and win more market share.

[0059] based on Figure 1 The illustrated embodiment provides a mobile debit card delivery method, Figure 2 A mobile debit card delivery device provided by an embodiment of the present application is shown, such as Figure 2 As shown, the device may mainly include: 201 instruction initiation module, 202 route map generation module, 203 instruction execution module and 204 return module, wherein:

[0060] 201 instruction initiation module: used to initiate business operation instructions;

[0061] 202 Roadmap generation module: used to generate a debit card delivery roadmap based on the business operation instruction, and select the optimal delivery roadmap from the debit card delivery roadmap according to the debit card delivery roadmap and the actual working environment;

[0062] 203 instruction execution module: used to execute the optimal route map to the specified location and then execute the business according to the business operation instruction;

[0063] 204 Return module: used to re-plan the return path after the business is completed.

[0064] In the embodiment of the present application, before initiating the business operation instruction, it also includes: the user initiates a business request, selects a target debit card according to the debit card delivery type prompt on the page, and sends the user selection information to the information storage end, and reads the selection information stored in the storage end.

[0065] In an optional embodiment, the business operation initiation instruction includes at least: the user initiating business request information, the page debit card delivery type information and the user's selection information; transmitting the information to the mobile terminal via the 4G or 5G communication protocol, and ensuring that the mobile terminal receives the information and can execute it accurately.

[0066] It can be understood that the above modules of the mobile debit card delivery device in this embodiment have the function of realizing Figure 1 The functions of the corresponding steps of the method in the embodiment shown in . The function can be implemented by hardware, or by hardware executing the corresponding software. The hardware or software includes one or more modules corresponding to the above functions. The above modules can be software and / or hardware, and the above modules can be implemented separately or integrated with multiple modules. For the functional description of the above modules, please refer to Figure 1 The corresponding description of the method in the embodiment shown in will not be repeated here.

[0067] An embodiment of the present application provides an electronic device, including a processor and a memory;

[0068] A memory, used for storing operation instructions;

[0069] The processor is used to execute the mobile debit card delivery method provided in any embodiment of the present application by calling an operation instruction.

[0070] As an example, Figure 3 A schematic diagram of the structure of an electronic device applicable to the embodiment of the present application is shown. Figure 3 As shown, the electronic device 2000 includes: a processor 2001 and a memory 2003. The processor 2001 and the memory 2003 are connected, such as through a bus 2002. Optionally, the electronic device 2000 may also include a transceiver 2004. It should be noted that in actual applications, the transceiver 2004 is not limited to one, and the structure of the electronic device 2000 does not constitute a limitation on the embodiments of the present application.

[0071] The processor 2001 is applied in the embodiment of the present application to implement the method shown in the above method embodiment. The transceiver 2004 may include a receiver and a transmitter. The transceiver 2004 is applied in the embodiment of the present application to implement the function of the electronic device of the embodiment of the present application communicating with other devices when executed.

[0072] Processor 2001 may be a CPU (Central Processing Unit), a general purpose processor, a DSP (Digital Signal Processor), an ASIC (Application Specific Integrated Circuit), an FPGA (Field Programmable Gate Array) or other programmable logic devices, transistor logic devices, hardware components or any combination thereof. It may implement or execute various exemplary logic blocks, modules and circuits described in conjunction with the disclosure of this application. Processor 2001 may also be a combination that implements computing functions, such as a combination of one or more microprocessors, a combination of a DSP and a microprocessor, etc.

[0073] The bus 2002 may include a path to transmit information between the above components. The bus 2002 may be a PCI (Peripheral Component Interconnect) bus or an EISA (Extended Industry Standard Architecture) bus. The bus 2002 may be divided into an address bus, a data bus, a control bus, etc. For ease of representation, Figure 3 Only one thick line is used in the diagram, but this does not mean that there is only one bus or only one type of bus.

[0074] The memory 2003 can be a ROM (Read Only Memory) or other types of static storage devices that can store static information and instructions, a RAM (Random Access Memory) or other types of dynamic storage devices that can store information and instructions, or an EEPROM (Electrically Erasable Programmable Read Only Memory), a CD-ROM (Compact Disc Read Only Memory) or other optical disk storage, optical disk storage (including compressed optical disk, laser disk, optical disk, digital versatile disk, Blu-ray disk, etc.), a magnetic disk storage medium or other magnetic storage device, or any other medium that can be used to carry or store the desired program code in the form of instructions or data structures and can be accessed by a computer, but is not limited to these.

[0075] Optionally, the memory 2003 is used to store application code for executing the solution of the present application, and the execution is controlled by the processor 2001. The processor 2001 is used to execute the application code stored in the memory 2003 to implement the mobile debit card delivery method provided in any embodiment of the present application.

[0076] The electronic device provided in the embodiment of the present application is applicable to any embodiment of the above method and will not be described in detail here.

[0077] An embodiment of the present application provides a computer-readable storage medium having a computer program stored thereon. When the program is executed by a processor, the mobile debit card delivery method shown in the above method embodiment is implemented.

[0078] The computer-readable storage medium provided in the embodiments of the present application is applicable to any embodiment of the above method and will not be described in detail here.

[0079] The mobile debit card delivery solution provided in the embodiment of the present application initiates a business operation instruction; based on the business operation instruction, a debit card delivery route map is generated; according to the debit card delivery route map and the actual working environment, the optimal delivery route map is selected from the debit card delivery route map; after executing the optimal route map to the specified location, the business is executed according to the business operation instruction; after the business is executed, the return path is replanned to return. The application solution helps to realize the personalization of services. Mobile applications and smart robots can provide customized financial product and service recommendations to customers by collecting and analyzing customers' transaction data and behavioral habits to meet customers' personalized needs. The application solution can reduce the work pressure of bank employees and improve work efficiency. Robots can undertake some simple consulting and business handling work, allowing employees to have more time and energy to deal with complex businesses and problems, thereby improving the overall service quality. The application solution also helps to enhance the brand image and competitiveness of banks. By providing more convenient and personalized services, banks can enhance customers' trust and satisfaction with banks and improve customer loyalty and retention. At the same time, this can also enable banks to stand out in the fierce market competition and win more market share.

[0080] It should be understood that, although the steps in the flowchart of the accompanying drawings are displayed in sequence as indicated by the arrows, these steps are not necessarily executed in sequence in the order indicated by the arrows. Unless otherwise specified herein, there is no strict order restriction on the execution of these steps, and they can be executed in other orders. Moreover, at least a part of the steps in the flowchart of the accompanying drawings may include multiple sub-steps or multiple stages, and these sub-steps or stages are not necessarily executed at the same time, but can be executed at different times, and their execution order is not necessarily sequential, but can be executed in turn or alternately with other steps or at least a part of the sub-steps or stages of other steps.

[0081] The above are only some embodiments of the present invention. It should be pointed out that for ordinary technicians in this technical field, several improvements and modifications can be made without departing from the principles of the present invention. These improvements and modifications should also be regarded as the scope of protection of the present invention.

Claims

1. A mobile debit card delivery method, It is characterized in that The method comprises: Initiate business operation instructions; Based on the business operation instruction, a debit card delivery roadmap is generated, and according to the debit card delivery roadmap and the actual working environment, an optimal delivery roadmap is selected from the debit card delivery roadmap; After executing the optimal route map to the specified location, the business is executed according to the business operation instructions; After the business is completed, the return path will be replanned.

2. The mobile debit card delivery method according to claim 1, It is characterized in that Before initiating the business operation instruction, it also includes: the user initiates a business request, selects a target debit card according to the debit card delivery type prompt on the page, and sends the user selection information to the information storage end, and reads the selection information stored in the storage end.

3. The mobile debit card delivery method according to claim 2, It is characterized in that The business operation initiation instruction includes at least: the user's business request information, the page debit card delivery type information and the user's selection information; the information is transmitted to the mobile terminal through the 4G or 5G communication protocol, and it is ensured that the mobile terminal receives the information and can execute it accurately.

4. The mobile debit card delivery method of claim 1, It is characterized in that The generating of the debit card delivery route map based on the business operation instruction includes: scanning the working environment where the task needs to be performed, and forming a 3D rendering according to the scanning result; setting an avoidance reminder according to the obstacle information in the 3D rendering; reading all the avoidance reminders, and generating multiple planned routes; and reading the optimal route from the multiple planned routes according to the setting requirements; The setting requirements include: the shortest route in terms of time or the shortest route in terms of distance.

5. The mobile debit card delivery method according to claim 1, It is characterized in that The method also includes: after arriving at the designated location, issuing a card issuance instruction through the application software in the mobile terminal, wherein the instruction is a verification code refreshed in real time; indicating that the connection with the mobile terminal is correct by entering the correct instruction; and delivering the debit card to the user through the mobile window, and the user confirming whether the obtained debit card is consistent with the selected debit card, and returning the confirmation information to the front end after confirming that they are consistent.

6. A mobile debit card delivery device, It is characterized in that The device comprises: an instruction initiating module, a roadmap generating module, an instruction executing module and a returning module, wherein: Instruction initiation module: used to initiate business operation instructions; A roadmap generation module: used to generate a debit card delivery roadmap based on the business operation instruction, and select an optimal delivery roadmap from the debit card delivery roadmap according to the debit card delivery roadmap and the actual working environment; Instruction execution module: used to execute the optimal route map to the specified location and then execute the business according to the business operation instruction; Return module: used to re-plan the return path after the business is completed.

7. The mobile debit card delivery device of claim 6, It is characterized in that Before initiating the business operation instruction, it also includes: the user initiates a business request, selects a target debit card according to the debit card delivery type prompt on the page, and sends the user selection information to the information storage end, and reads the selection information stored in the storage end.

8. The mobile debit card delivery device of claim 7, It is characterized in that The business operation initiation instruction includes at least: the user's business request information, the page debit card delivery type information and the user's selection information; the information is transmitted to the mobile terminal through the 4G or 5G communication protocol, and it is ensured that the mobile terminal receives the information and can execute it accurately.

9. An electronic device, It is characterized in that including a processor and a memory; The memory is used to store operation instructions; The processor is used to execute the method according to any one of claims 1 to 5 by calling the operation instruction.

10. A computer-readable storage medium, It is characterized in that The storage medium stores a computer program, and when the computer program is executed by a processor, the method according to any one of claims 1 to 5 is implemented.

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