Equipment operation and maintenance service system and operation and maintenance method

Abstract

The invention relates to the technical field of I T equipment monitoring, discloses an equipment operation and maintenance service system and an operation and maintenance method, and solves the technical problem that the maintenance process is not intelligent due to abnormal operation of equipment at present. The equipment operation and maintenance service system comprises operable equipment, operator electronic terminal equipment, operation and maintenance engineer electronic terminal equipment, a server and operation and maintenance administrator management electronic equipment; when the operable equipment runs abnormally, the electronic terminal equipment of the operator sends an operation and maintenance request to the electronic terminal equipment of the operation and maintenance engineer; the operation and maintenance engineer electronic terminal equipment is used for an operation and maintenance engineer to receive an operation and maintenance request sent by the operator electronic terminal equipment; and the operation and maintenance administrator management electronic equipment is used for quantitatively managing and analyzing the work of operators and operation and maintenance engineers. According to the technical scheme, the equipment operation and maintenance service system is provided, the equipment operation abnormity maintenance process is intelligentized through the system, and the timeliness of equipment abnormity maintenance is improved.

Description

Technical Field

[0001] The present invention relates to the technical field of IT equipment monitoring, and more specifically, to an equipment operation and maintenance service system and an operation and maintenance method. Background Art

[0002] "IT" refers to computer technology, and its full name in English is Internet Technology. IT equipment monitoring refers to the use of computer technology communication equipment to achieve intelligent monitoring of production equipment in industrial manufacturing and other fields. For example, in the field of industrial manufacturing, using computer technology communication equipment to monitor the operation of large-scale production machinery and equipment, or using computer technology communication equipment to respond to equipment operation anomalies, etc., are all application areas of IT equipment monitoring.

[0003] Generally, regardless of whether the manufacturing equipment is domestic or imported, the more advanced manufacturing equipment will be equipped with various types of sensors to detect the various operating parameters of the manufacturing equipment, and then display the various operating parameters on the equipment display. At the same time, the current advanced manufacturing equipment can also modify some of the equipment's operating parameters through the touch screen to adjust the equipment's switching adaptive operating state when applied to different manufacturing scenarios.

[0004] When the operating parameters of the equipment are abnormal, the equipment itself will usually issue an abnormal alarm. When the equipment operator or patrol staff notices the abnormal alarm, they will seek help from the work area operation and maintenance engineer by phone or intercom according to the alarm prompt to resolve the equipment abnormality.

[0005] The reason why operators seek help from operation and maintenance engineers is that their work experience is generally limited to proficiently operating manufacturing equipment. When the equipment has an abnormal operating failure, it usually requires the intervention of an operation and maintenance engineer to resolve the problem.

[0006] The problem with the solutions to equipment abnormality in the above prior art is that how can operators find suitable operation and maintenance engineers to ensure that the equipment abnormality is resolved in a timely manner?

[0007] In actual scenarios, the alarm prompts may be random types of prompts such as mechanical failure, electrical failure, software failure, etc., and operators may not be able to accurately distinguish them, making it difficult to accurately seek help from operation and maintenance engineers corresponding to the abnormal situation.

[0008] Moreover, at present, when equipment operates abnormally and issues an alarm, the operator needs to call the operation and maintenance engineer to explain the equipment abnormality. The operation and maintenance engineer may be handling other matters and cannot arrive at the site in time to deal with the equipment abnormality. At this time, the operator needs to call other operation and maintenance engineers to inquire until he meets the right operation and maintenance engineer to solve the equipment abnormality.

[0009] At the same time, the existing technology for solving equipment abnormality problems cannot quickly evaluate the work of operators and operation and maintenance engineers, such as the timeliness of operators' feedback on equipment abnormalities and whether operation and maintenance engineers can successfully solve equipment abnormalities. Summary of the invention

[0010] In view of the technical problem raised in the background technology that the abnormal operation maintenance process of equipment in the prior art is not intelligent, the present invention provides an equipment operation and maintenance service system, which uses the system to intelligentize the abnormal operation maintenance process of equipment and improve the timeliness of abnormal equipment maintenance.

[0011] The present invention provides the following technical solution 1:

[0012] An equipment operation and maintenance service system, comprising:

[0013] Operable equipment, i.e. mechanical equipment that requires operation and maintenance;

[0014] Operator electronic terminal equipment, operation and maintenance engineer electronic terminal equipment, and

[0015] Server and operation and maintenance administrators manage electronic equipment;

[0016] in,

[0017] The operational device can communicate with the server to upload a copy of each device's operating parameters to the server in real time;

[0018] The operator's electronic terminal device is connected to the server for communication. The operator's electronic terminal device downloads various equipment operation parameters from the server and displays them on the display screen of the operator's electronic terminal device. When the operable equipment operates abnormally, the operator's electronic terminal device sends an operation and maintenance request to the operation and maintenance engineer's electronic terminal device.

[0019] The electronic terminal device of the operation and maintenance engineer is connected to the electronic terminal device of the operator for the operation and maintenance engineer to receive the operation and maintenance request sent from the electronic terminal device of the operator;

[0020] The communication connection between the electronic terminal devices of the operation and maintenance engineers is used for the operation and maintenance engineers to transfer the maintenance request to the electronic terminal devices of other operation and maintenance engineers;

[0021] The operation and maintenance administrator management electronic equipment is respectively connected to the operator electronic terminal equipment and the operation and maintenance engineer electronic terminal equipment for quantitative management and analysis of the work of the operator and the operation and maintenance engineer.

[0022] The present invention further: wherein the operator electronic terminal device includes a parameter visualization module, an abnormal parameter analysis module, an intelligent recommendation module and an operation and maintenance request sending module;

[0023] The parameter visualization module is communicatively connected to the server;

[0024] The abnormal parameter analysis module is communicatively connected to the server;

[0025] The intelligent selection module is data-connected to the abnormal parameter analysis module;

[0026] The operation and maintenance request sending module is data connected to the intelligent recommendation module.

[0027] The present invention further provides that: the classification and labeling method of the abnormal parameter analysis module is:

[0028] Label the electrical parameters as “A”;

[0029] Label the mechanical parameter as “J”;

[0030] Label the software parameter "R".

[0031] The present invention further provides that: the intelligent recommendation module recommends multiple operation and maintenance engineer information options for equipment reference personnel to select either a single option or multiple options.

[0032] The present invention further provides that: the operation and maintenance request sending module is generally configured as a mechanical button or a touch screen button, and the sending method can be single-click sending, long-press sending, or double-click sending.

[0033] The present invention further: wherein the electronic operation device of the operation and maintenance engineer comprises a status module, a rotation forwarding module, a transit forwarding module, a collaborative forwarding module and an operation and maintenance result sending module;

[0034] The status module is used for operation and maintenance engineers to set their current working status;

[0035] The return forwarding module is used for the operation and maintenance engineer to return the maintenance request to the operator electronically;

[0036] The transfer forwarding module is used for the operation and maintenance engineer to transfer the operation and maintenance request to other operation and maintenance engineers;

[0037] The collaborative forwarding module is used for an operation and maintenance engineer to send collaborative operation and maintenance requests to other operation and maintenance engineers;

[0038] The operation and maintenance result sending module is used for the operation and maintenance engineer to send the operation and maintenance processing results and exception handling opinions.

[0039] The present invention further provides that: the method for the operation and maintenance engineer to set his current working status is:

[0040] When the operation and maintenance engineer is in a busy state, the busy state is suspended; when the operation and maintenance engineer is in an idle state, the idle state is suspended; only when the operation and maintenance engineer suspends the operation and maintenance engineer's electronic operation device in an idle state, the operation and maintenance engineer's electronic operation device will receive the operation and maintenance request issued by the operator's electronic operation device.

[0041] The present invention further: wherein the operation and maintenance administrator manages the electronic equipment including a device operator points management module and an operation and maintenance engineer points management module;

[0042] The equipment operator points management module is used to evaluate the work of equipment operators;

[0043] The operation and maintenance engineer points management module is used to evaluate the equipment exception handling capability of the operation and maintenance engineer.

[0044] The present invention further provides that: the evaluation method of the equipment operator point management module and the operation and maintenance engineer point management module adopts a point system evaluation scheme.

[0045] The present invention provides the following technical solution 2:

[0046] A device operation and maintenance method comprises the following steps:

[0047] S1. Operators carry operator operating equipment to perform operations, and operation and maintenance engineers carry operation and maintenance engineer electronic operating equipment to wait for equipment abnormality maintenance;

[0048] S2. The equipment runs abnormally and alarms;

[0049] S3. The operator observes the abnormal operation and refers to the operation and maintenance engineer options recommended by the intelligent selection module, and finally determines to send an operation and maintenance request to all appropriate operation and maintenance engineers;

[0050] S4. The operation and maintenance engineer in idle state receives the operation and maintenance request, and the operation and maintenance engineer in busy state blocks the operation and maintenance request;

[0051] S5. The operation and maintenance engineer who receives the operation and maintenance request has four options:

[0052] e. Independently complete abnormal equipment maintenance work;

[0053] f. Return the maintenance request to the operator;

[0054] g. Submit maintenance requests to other operation and maintenance engineers;

[0055] h. Send collaborative operation and maintenance requests to other operation and maintenance engineers;

[0056] S6. Complete abnormal equipment maintenance;

[0057] S7. The operation and maintenance administrator obtains the work evaluation of the operators and operation and maintenance engineers within a certain period through the operation and maintenance administrator managing the electronic equipment.

[0058] In summary, the present invention has the following beneficial effects:

[0059] (1) The operation and maintenance of equipment will be intelligent, efficient and effective;

[0060] (2) The operation and maintenance of equipment is timely;

[0061] (3) Capable of intelligently evaluating the work of equipment operators and operation and maintenance engineers. BRIEF DESCRIPTION OF THE DRAWINGS

[0062] Figure 1 Provides a schematic diagram of the equipment operation and maintenance service system structure;

[0063] Figure 2 Functional schematic diagram of electronic terminal equipment for operators;

[0064] Figure 3 Provide functional schematic diagrams of electronic terminal equipment for operation and maintenance engineers;

[0065] Figure 4 Manage electronic equipment functional schematic diagrams for operation and maintenance administrators.

[0066] Figure markings: 1. Operable equipment; 2. Operator electronic terminal equipment; 2-1. Parameter visualization module; 2-2. Abnormal parameter analysis module; 2-3. Intelligent recommendation module; 2-4. Operation and maintenance request sending module; 3. Operation and maintenance engineer electronic terminal equipment; 3-1. Status module; 3-2. Rotation forwarding module; 3-3. Relay forwarding module; 3-4. Collaborative forwarding module; 3-5. Operation and maintenance result sending module; 4. Server; 5. Operation and maintenance administrator manages electronic equipment; 5-1. Equipment operator points management module; 5-2. Operation and maintenance engineer points management module. DETAILED DESCRIPTION

[0067] The present invention is further described in detail below in conjunction with the embodiments and drawings, but the embodiments of the present invention are not limited thereto. In the following specific embodiments, the "network" connection technology may include various communication connection types, such as wired communication, wireless communication links, or optical fiber cables and other short-distance or long-distance communication methods. The aforementioned wireless connection methods may include but are not limited to 2G / 3G / 4G / 5G connections, WiFi connections, Bluetooth connections, near field communication technology (NFC), Zigbee connections, local area networks (LANs), wide area networks (WANs), and other network connection methods that are currently known or will be developed in the future.

[0068] The present invention discloses an equipment operation and maintenance service system, such as Figure 1 As shown, the system is used to provide timely intelligent maintenance services when the equipment is operating abnormally, that is, when the equipment is operating abnormally and needs maintenance, the operation and maintenance service system serves the communication between people to play an auxiliary role in equipment operation and maintenance, thereby improving the efficiency and accuracy of communication between people, thereby increasing the efficiency of equipment maintenance. At the same time, the operation and maintenance service system of the present invention can also intelligently and effectively evaluate the work results of operation and maintenance related personnel.

[0069] like Figure 1 As shown, a device operation and maintenance service system includes an operational device 1, an operator electronic terminal device 2, an operation and maintenance engineer electronic terminal device 3, a server 4, and an operation and maintenance administrator management electronic device 5. Among them, the operator electronic terminal device 2, the operation and maintenance engineer electronic terminal device 3, and the operation and maintenance administrator management electronic device 5 can be various electronic devices with a touch screen and / or support key control operations, including but not limited to mobile terminals such as smart phones, tablet computers, and desktop computers, etc. In addition, the embodiment method of the present disclosure can be implemented independently or by cooperating with other electronic terminal devices to run various operating systems such as applications in the Android system.

[0070] The following is an introduction to the functions of each part of the system and the system operation principle.

[0071] First, the operational device 1 is introduced.

[0072] The operable equipment 1 refers to mechanical equipment operated by equipment operators, such as molding machine equipment in a foundry. Equipment operators or workshop inspection staff will manually inspect and monitor whether the operating status of the equipment is normal. Of course, the operable equipment 1 can also be mechanical equipment operated by other industries, not limited to the manufacturing industry. For example, in the amusement industry, mechanical equipment such as roller coasters in amusement parks are also operable equipment 1.

[0073] In the system structure of the present invention, first, the operable device 1 needs to establish a communication connection with the server 4 in the system through the network, so that the operable device 1 can upload a copy of its various operating parameters to the server 4 in real time and store them in the server 4. When the operating parameters of the operable device 1 are abnormal, the operating parameter data synchronization in the server 4 is abnormal, and the server 4 can issue an abnormal notification instruction when the operating parameters are abnormal.

[0074] Next, the operator electronic terminal device 2 is introduced. The operator electronic terminal device 2 is used by operators of various devices.

[0075] At the same time, in the system structure of the present invention, the operator's electronic terminal device 2 and the server 4 in the system also establish a communication connection through the network, and the operator's electronic terminal device 2 is used to receive the real-time operating parameters of the operable device 1 stored in the server 4 and receive the abnormal notification instructions transmitted by the server 4. Therefore, the operator's electronic terminal device 2 can download and obtain various operating parameters of the operable device 1 from the server 4 and display them on the display screen of the operator's electronic terminal device 2, so that the equipment operator can view them conveniently without having to stare at the mechanical equipment all the time. When the operable device 1 has an operational abnormality, not only will the operable device 1 itself issue an alarm, but the operator's electronic terminal device 2 can also issue an alarm synchronously when receiving the abnormal notification instructions transmitted by the server, so as to prompt the equipment operator who is temporarily away from the operable device 1.

[0076] Specific, combined Figure 2 As shown, the functional modules of the operator's electronic terminal device 2 include a parameter visualization module 2-1, an abnormal parameter analysis module 2-2, an intelligent recommendation module 2-3 and an operation and maintenance request sending module 2-4.

[0077] Among them, the parameter visualization module 2-1 is communicatively connected to the server 4. The parameter visualization module 2-1 receives the real-time operating parameters of the operable device 1 in the server 4 through the network, and displays each real-time operating parameter in the parameter visualization module 2-1, so that the equipment operator can check it without having to keep an eye on the mechanical equipment. The parameter visualization module 2-1 can be configured as a display screen with a communication unit. The display screen receives the real-time operating parameters of the operable device 1 in the server 4 through the communication unit, and displays each real-time operating parameter. Of course, the parameter visualization module 2-1 as a display screen not only displays the real-time operating parameters of the operable device 1, but is also used to display other necessary information in the equipment operation and maintenance process, as described below.

[0078] The abnormal parameter analysis module 2-2 is communicatively connected to the server 4, and the data of the abnormal parameter analysis module 2-2 is connected to the parameter visualization module 2-1. The abnormal parameter analysis module 2-2 is used to classify and mark the operation parameter data of each device in the server 4. When the operational device 1 has an operational abnormality, the abnormal parameter analysis module 2-2 controls the parameter marking symbol of the abnormal operation parameter data to be transmitted separately to the parameter visualization module 2-1 for display. The classification marking method of the abnormal parameter analysis module 2-2 is: for example, marking the device parameters such as the motor speed r, line current I / voltage U, motor real-time working current I / voltage U and sensor electrical signal parameters as electrical parameters, using the "A" symbol to mark the electrical parameters one by one, or further subclassifying them into A1, A2... For example, marking the device parameters such as the structural hardness parameters and the structural interaction stress parameters in the device as mechanical parameters, using the "J" symbol to mark the mechanical parameters, or further subclassifying them into J1, J2... For example, device parameters such as remaining memory parameters, communication signal bandwidth parameters, and kernel parameters in the device are marked as software / system parameters, and software parameters are marked with the "R" symbol, or they can be further classified into R1, R2, etc.

[0079] Therefore, the parameter visualization module 2-1 as a display screen not only displays all the real-time operating parameters of the operable device 1, but also has a separate display area for displaying abnormal parameter data marking symbols during the equipment operation and maintenance process, so that the equipment operator can distinguish the abnormal type of the equipment when the equipment is abnormal. The abnormal parameter data marking symbol is one of the other necessary information that the parameter visualization module 2-1 needs to display during the operation and maintenance service process.

[0080] For example, in one embodiment, when a software failure occurs in the operable device 1 and an abnormal operation occurs, such as when the device memory is full and needs to be cleaned, the abnormal parameter analysis module 2-2 controls the parameter marking symbol "R" of the software failure abnormal operation parameter data to be transmitted separately to the parameter visualization module 2-1 for display. When an abnormality occurs in the device, the device operator can quickly identify the abnormality type of the device through the marking symbol "R" and find the appropriate operation and maintenance engineer more accurately.

[0081] The data of the intelligent recommendation module 2-3 is connected to the abnormal parameter analysis module 2-2, and the operation and maintenance engineer information is pre-stored in the intelligent recommendation module 2-3. Each operation and maintenance engineer has a mark that is the same as the parameter marking symbol of the operation parameter data (of course, the operation and maintenance engineer information can also be pre-stored in the server 4). The intelligent recommendation module 2-3 intelligently matches the operation and maintenance engineers with the same parameter marking symbols according to the parameter marking symbols of the abnormal operation parameter data in the abnormal parameter analysis module 2-2, for single or multiple selection of equipment reference personnel. Generally, multiple selection is selected to avoid schedule mismatches for some operation and maintenance engineers.

[0082] The operation and maintenance request sending module 2-4 is data-connected to the intelligent selection module 2-3. When the intelligent selection module 2-3 gives the option of selecting the operation and maintenance engineer information, and when the equipment operator selects the appropriate operation and maintenance engineer, the equipment operator can click to send the equipment abnormal operation maintenance request through the operation and maintenance request sending module 2-4. The operation and maintenance request sending module 2-4 is generally configured as a mechanical button or a touch screen button. The sending method can be single-click, long-press, or double-click.

[0083] The electronic terminal device 3 for operation and maintenance engineers is introduced. The electronic terminal device 3 for operation and maintenance engineers is used by each operation and maintenance engineer.

[0084] In the system structure of the present invention, the operation and maintenance engineer electronic terminal device 3 is connected to the operator electronic terminal device 2 via network communication, and multiple operation and maintenance engineer electronic terminal devices 3 are connected via network communication. The connection functions are as follows:

[0085] Among them, the operation and maintenance engineer electronic terminal device 3 is communicatively connected to the operator electronic terminal device 2, and its function is to allow the operation and maintenance engineer to receive the equipment maintenance request sent by the equipment operator through the operator electronic terminal device 2 through the operation and maintenance engineer electronic terminal device 3. At the same time, when the operation and maintenance engineer receives the equipment maintenance request and believes that he cannot handle it, the operation and maintenance engineer can transfer the maintenance request to the equipment operator through the operation and maintenance engineer electronic terminal device 3, and the equipment operator resends the maintenance request. Finally, the operation and maintenance engineer electronic terminal device 3 can also transmit its equipment information to the operator electronic terminal device 2, so that the intelligent recommendation module 2-3 can effectively perform the recommendation.

[0086] A communication connection is established between multiple operation and maintenance engineer electronic terminal devices 3 through the network. The purpose is: when an operation and maintenance engineer receives an equipment maintenance request and believes that he cannot handle it, the operation and maintenance engineer can transfer the maintenance request to the operation and maintenance engineer electronic terminal device 3 of other operation and maintenance engineers through the operation and maintenance engineer electronic terminal device 3.

[0087] Specific, combined Figure 3 As shown, the functional modules of the operation and maintenance engineer electronic terminal device 3 include a status module 3-1, a return forwarding module 3-2, a transit forwarding module 3-3, a collaborative forwarding module 3-4 and an operation and maintenance result sending module 3-5.

[0088] The state module 3-1 is used for the operation and maintenance engineer to set his current working state. When the operation and maintenance engineer is in a busy state, the busy state is suspended, and when the operation and maintenance engineer is in an idle state, the idle state is suspended. Only when the operation and maintenance engineer suspends the operation and maintenance engineer electronic terminal device 3 in the idle state, the operation and maintenance engineer electronic terminal device 3 will receive the operation and maintenance request sent by the operator electronic terminal device 2.

[0089] The return forwarding module 3-2 is used for the operation and maintenance engineer to feedback the operation and maintenance request to the operator's electronic terminal device 2. The feedback of the operation and maintenance request usually occurs when the operation and maintenance engineer is unable to actually solve the equipment abnormality, or when the operation and maintenance engineer has begun to deal with the equipment abnormality and finds that the equipment abnormality is different from the expected situation and cannot be handled. At this time, the operation and maintenance engineer feedbacks the operation and maintenance request to the operator's electronic terminal device 2 through the return forwarding module 3-2, instructing the equipment operator to resend the operation and maintenance request through the operator's electronic terminal device 2.

[0090] The transit forwarding module 3-3 is used for operation and maintenance engineers to forward maintenance requests to other operation and maintenance engineers. The transit forwarding request usually occurs when the operation and maintenance engineer is unable to actually solve the equipment abnormality. It can also clarify the conditions that other operation and maintenance engineers' schedules and processing capabilities meet the conditions to use this function to quickly handle the equipment abnormality.

[0091] Collaborative forwarding module 3-4 is used for operation and maintenance engineers to send collaborative operation and maintenance requests to other operation and maintenance engineers. Collaborative operation and maintenance requests usually occur when the operation and maintenance engineers have begun to deal with the equipment anomaly and find that the equipment anomaly is different from the expected situation and cannot be completely handled. The inability to handle refers to a situation where multiple operation and maintenance engineers need to cooperate with each other (without themselves, it will not work).

[0092] The operation and maintenance result sending module 3-5 is used for the operation and maintenance engineers to send out the operation and maintenance processing results and exception handling opinions.

[0093] In the system structure of the present invention, the operation and maintenance administrator management electronic device 5 establishes communication connections with the operator electronic terminal device 2 and the operation and maintenance engineer electronic terminal device 3 respectively.

[0094] The purpose of the operation and maintenance administrator managing electronic device 5 to establish a communication connection with the operator's electronic terminal device 2 is that the operation and maintenance administrator managing electronic device 5 obtains the time from the time the operator receives the equipment abnormality alarm to the time the operator clicks to send an operation and maintenance request in the operator's electronic terminal device 2, so as to evaluate the timeliness of the equipment operator's handling of the equipment abnormality. At the same time, the operation and maintenance administrator managing electronic device 5 obtains the number of return operation and maintenance requests received in the operator's electronic terminal device 2, and evaluates the accuracy of the equipment operator sending the operation and maintenance request.

[0095] The purpose of the operation and maintenance administrator managing the electronic device 5 to establish a communication connection with the operation and maintenance engineer electronic terminal device 3 is that the operation and maintenance administrator managing the electronic device 5 obtains the operation and maintenance processing results and processing opinions in the operation and maintenance engineer electronic terminal device 3, and evaluates the abnormality handling ability of the operation and maintenance engineer. The operation and maintenance processing results include abnormality processing completion, operation and maintenance request transfer, operation and maintenance request transfer, and operation and maintenance request coordinated transfer. By comprehensively analyzing the operation and maintenance processing results, the abnormality handling ability of the operation and maintenance engineer is evaluated.

[0096] Specific, combined Figure 4 As shown, the functional modules for the operation and maintenance administrator to manage the electronic equipment 5 include an equipment operator points management module 5-1 and an operation and maintenance engineer points management module 5-2.

[0097] The equipment operator score management module 5-1 is used to evaluate the work of the operator using the operator electronic terminal device 2. The evaluation is mainly distributed in two aspects. The first aspect is the timeliness of the operator handling equipment abnormalities; the second aspect is the accuracy of the operator sending the operation and maintenance request.

[0098] Regarding the first aspect, in one embodiment, the evaluation method uses a point system evaluation scheme. For example, if the operator's initial points are 10 points, when the time from the time the operator receives the equipment abnormality alarm to the time the operator clicks to issue an operation and maintenance request exceeds the preset time threshold, 1 point will be deducted. When the time from the time the operator receives the equipment abnormality alarm to the time the operator clicks to issue an operation and maintenance request exceeds a certain range of the preset time threshold, 10 points will be deducted. If the preset time threshold is 10 minutes, 1 point will be deducted when the operator's operation and maintenance request time is 12 minutes. When the operator's operation and maintenance request time exceeds 100% of the preset time, that is, when the operator's operation and maintenance request time exceeds 20 minutes, 10 points will be directly deducted. When the operator's time from the time the operator receives the equipment abnormality alarm to the time the operator clicks to issue an operation and maintenance request is less than a certain range of the preset time threshold, 1 point will be added. If the preset time threshold is 10 minutes, the operator's operation and maintenance request time is less than 50% of the preset time, that is, when the operator's operation and maintenance request time is less than 5 minutes, 1 point can be added.

[0099] Regarding the second aspect, the total number of times the operator sends operation and maintenance requests is calculated, and the total number of times the operator sends operation and maintenance requests without reversal, transfer, and coordinated transfer is calculated. The latter is divided by the former to calculate the accuracy of the operator sending the operation and maintenance request, and is counted in the total score in a reasonable scoring method. For example, in one embodiment, when the accuracy within a week reaches 100%, 5 points are added, when the accuracy within a week is greater than 90%, 3 points are added, when the accuracy within a week is less than 60%, 3 points are deducted, and when the accuracy within a week is less than 50%, 5 points are deducted.

[0100] The operation and maintenance engineer score management module 5-2 is used to evaluate the equipment abnormality handling ability of the operation and maintenance engineer. In one embodiment, the evaluation method can also use a score system evaluation scheme. For example, the initial score of the operation and maintenance engineer is 10 points.

[0101] In the evaluation scheme, the total number of times the operation and maintenance engineer receives operation and maintenance requests is first calculated. When the total number of times within a week is greater than the preset value, 1 point is added, and when the total number of times within a week is less than the preset value, 1 point is subtracted. Then the total number of times the operation and maintenance engineer receives operation and maintenance requests in the event of a turnaround, transfer, and coordinated transfer is calculated. The probability of the operation and maintenance engineer independently handling the operation and maintenance request is calculated by dividing the total number of the latter by the total number of the former, and is counted in the total score according to a reasonable scoring method. For example, in one embodiment, 5 points are added when the probability of independently handling operation and maintenance requests within a week reaches 100%, 3 points are added when the probability of independently handling operation and maintenance requests within a week is greater than 90%, 3 points are deducted when the probability of independently handling operation and maintenance requests within a week is less than 60%, and 5 points are deducted when the probability of independently handling operation and maintenance requests within a week is less than 50%.

[0102] Based on the system structure of the above-mentioned equipment operation and maintenance service system, the present invention also discloses an equipment operation and maintenance service method, including the following steps:

[0103] S1. The operator carries the operator's operating equipment to perform operations, and the operation and maintenance engineer carries the operation and maintenance engineer's electronic terminal device to wait for equipment abnormality maintenance;

[0104] S2. The equipment runs abnormally and alarms;

[0105] S3. The operator observes the abnormal operation and refers to the operation and maintenance engineer options recommended by the intelligent selection module, and finally determines to send an operation and maintenance request to all appropriate operation and maintenance engineers;

[0106] S4. The operation and maintenance engineer in idle state receives the operation and maintenance request, and the operation and maintenance engineer in busy state blocks the operation and maintenance request;

[0107] S5. The operation and maintenance engineer who receives the operation and maintenance request has four options:

[0108] i. Independently complete abnormal equipment maintenance work;

[0109] j. Return the maintenance request to the operator;

[0110] k. Submit maintenance requests to other operation and maintenance engineers;

[0111] l. Send collaborative operation and maintenance requests to other operation and maintenance engineers;

[0112] S6. Complete abnormal equipment maintenance;

[0113] S7. The operation and maintenance administrator obtains the work evaluation of the operators and operation and maintenance engineers within a certain period through the operation and maintenance administrator managing the electronic equipment.

[0114] The above is only a preferred embodiment of the present invention, and the protection scope of the present invention is not limited to the above embodiments. All technical solutions under the concept of the present invention belong to the protection scope of the present invention. It should be pointed out that for ordinary technicians in this technical field, some improvements and modifications without departing from the principle of the present invention should also be regarded as the protection scope of the present invention.

Claims

1. An equipment operation and maintenance service system, characterized in that: include: Operable equipment, i.e. mechanical equipment that requires operation and maintenance; Operator electronic terminal equipment, operation and maintenance engineer electronic terminal equipment, and Server and operation and maintenance administrators manage electronic equipment; in, The operational device can communicate with the server to upload a copy of each device's operating parameters to the server in real time; The operator's electronic terminal device is connected to the server for communication. The operator's electronic terminal device downloads various equipment operation parameters from the server and displays them on the display screen of the operator's electronic terminal device. When the operable equipment operates abnormally, the operator's electronic terminal device sends an operation and maintenance request to the operation and maintenance engineer's electronic terminal device. The electronic terminal device of the operation and maintenance engineer is connected to the electronic terminal device of the operator for the operation and maintenance engineer to receive the operation and maintenance request sent from the electronic terminal device of the operator; The communication connection between the electronic terminal devices of the operation and maintenance engineers is used for the operation and maintenance engineers to transfer the maintenance request to the electronic terminal devices of other operation and maintenance engineers; The operation and maintenance administrator management electronic equipment is respectively connected to the operator electronic terminal equipment and the operation and maintenance engineer electronic terminal equipment for quantitative management and analysis of the work of the operator and the operation and maintenance engineer.

2. The equipment operation and maintenance service system according to claim 1, characterized in that: The operator electronic terminal device includes a parameter visualization module, an abnormal parameter analysis module, an intelligent recommendation module and an operation and maintenance request sending module; The parameter visualization module is communicatively connected to the server, and the parameter visualization module is used to display various equipment operation parameters; The abnormal parameter analysis module is communicatively connected to the server, and is used to classify and mark the operating parameters of various devices in the server; the abnormal parameter analysis module data is connected to the parameter visualization module, and when the monitored device has an abnormal operation, the abnormal parameter analysis module controls the parameter mark of the abnormal operation parameter data to be transmitted separately to the parameter visualization module for display; The intelligent selection module is data-connected to the abnormal parameter analysis module, and the intelligent selection module is used to intelligently select operation and maintenance engineer information options; The operation and maintenance request sending module is data-connected to the intelligent recommendation module. When the intelligent recommendation module provides an option for recommending operation and maintenance engineer information, the operation and maintenance request sending module is used by the equipment operator to click to send the operation and maintenance request.

3. The equipment operation and maintenance service system according to claim 2, characterized in that: The classification and marking method of the abnormal parameter analysis module is: Mark the electrical parameters as "A"; Mark the mechanical parameters as "J"; Mark the software parameter as "R".

4. The equipment operation and maintenance service system according to claim 2, characterized in that: The intelligent recommendation module recommends multiple operation and maintenance engineer information options for equipment reference personnel to select one or more options.

5. The equipment operation and maintenance service system according to claim 2, characterized in that: The operation and maintenance request sending module is generally configured as a mechanical button or a touch screen button, and the sending method can be single-click sending, long-press sending, or double-click sending.

6. The equipment operation and maintenance service system according to claim 1, characterized in that: The electronic operation device of the operation and maintenance engineer includes a status module, a rotation forwarding module, a transit forwarding module, a collaborative forwarding module and an operation and maintenance result sending module; The status module is used for operation and maintenance engineers to set their current working status; The return forwarding module is used for the operation and maintenance engineer to return the maintenance request to the operator electronically; The transfer forwarding module is used for the operation and maintenance engineer to transfer the operation and maintenance request to other operation and maintenance engineers; The collaborative forwarding module is used for an operation and maintenance engineer to send collaborative operation and maintenance requests to other operation and maintenance engineers; The operation and maintenance result sending module is used for the operation and maintenance engineer to send the operation and maintenance processing results and exception handling opinions.

7. The equipment operation and maintenance service system according to claim 6, characterized in that: The method for the operation and maintenance engineer to set his current working status is: When the operation and maintenance engineer is in a busy state, the busy state is suspended; when the operation and maintenance engineer is in an idle state, the idle state is suspended; only when the operation and maintenance engineer suspends the operation and maintenance engineer's electronic operation device in an idle state, the operation and maintenance engineer's electronic operation device will receive the operation and maintenance request issued by the operator's electronic operation device.

8. The equipment operation and maintenance service system according to claim 1, characterized in that: The operation and maintenance administrator manages the electronic equipment including a device operator points management module and an operation and maintenance engineer points management module; The equipment operator points management module is used to evaluate the work of equipment operators; The operation and maintenance engineer points management module is used to evaluate the equipment exception handling capability of the operation and maintenance engineer.

9. The equipment operation and maintenance service system according to claim 8, characterized in that: The evaluation method of the equipment operator point management module and the operation and maintenance engineer point management module adopts a point system evaluation scheme.

10. A device operation and maintenance method, characterized in that: The following steps are involved: S1. Operators carry operator operating equipment to perform operations, and operation and maintenance engineers carry operation and maintenance engineer electronic operating equipment to wait for equipment abnormality maintenance; S2. The equipment runs abnormally and alarms; S3. The operator observes the abnormal operation and refers to the operation and maintenance engineer options recommended by the intelligent selection module, and finally determines to send an operation and maintenance request to all appropriate operation and maintenance engineers; S4. The operation and maintenance engineer in idle state receives the operation and maintenance request, and the operation and maintenance engineer in busy state blocks the operation and maintenance request; S5. The operation and maintenance engineer who receives the operation and maintenance request has four options: a. Independently complete abnormal equipment maintenance work; b. Return the maintenance request to the operator; c. Submit maintenance requests to other operation and maintenance engineers; d. Send collaborative operation and maintenance requests to other operation and maintenance engineers; S6. Complete abnormal equipment maintenance; S7. The operation and maintenance administrator obtains the work evaluation of the operators and operation and maintenance engineers within a certain period through the operation and maintenance administrator managing the electronic equipment.

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