A smart rule of law platform management service system

Abstract

The present invention relates to the technical field of rule of law platform management, and in particular to a smart rule of law platform management service system, comprising a smart rule of law management service center, a user interest recommendation unit, a page display tracking unit, a service evaluation unit, a consulting service analysis unit and a platform management unit; the present invention analyzes from the perspective of the use characteristics of users of the smart rule of law platform, which is helpful to make reasonable rule of law content recommendations according to the interests of each user, and performs platform display dynamic supervision evaluation analysis on the display page of the recommended rule of law content in an information progressive manner to improve the operation stability and experience comfort of the smart rule of law platform, and based on the premise that the page display of the smart rule of law platform is stable, the management service of the smart rule of law platform is further analyzed from both side and front points, and the existing defects are adjusted in a targeted manner to improve the user satisfaction of the smart rule of law platform and the service quality of the smart rule of law platform.

Description

Technical Field

[0001] The present invention relates to the technical field of rule of law platform management, and in particular to a smart rule of law platform management service system. Background Art

[0002] With the rapid development of chips, algorithms, and big data processing technologies, smart rule of law is also advancing and has entered the stage of cross-business information sharing and establishment of information standards;

[0003] However, in the existing technology, it is impossible to reasonably match and display the rule of law content according to the usage characteristics of the users of the smart rule of law platform, thereby reducing the user experience comfort and satisfaction, and it is impossible to supervise the page display of the smart rule of law platform, and thus it is impossible to timely manage the existing defects, resulting in reduced integrity of the smart rule of law platform page information, and it is impossible to comprehensively analyze the management service quality of the smart rule of law platform, thereby reducing the service quality and management efficiency of the smart rule of law platform;

[0004] In view of the above technical defects, a solution is now proposed. Summary of the invention

[0005] The purpose of the present invention is to provide a smart rule of law platform management service system to solve the above-mentioned technical defects. The present invention analyzes from the perspective of the usage characteristics of users of the smart rule of law platform, that is, performs experience optimization processing and matching analysis on account feature information, which helps to make reasonable recommendations of rule of law content based on the interests of each user, and performs platform display dynamic supervision evaluation analysis on the display page of recommended rule of law content in an information progressive manner to improve the operation stability and experience comfort of the smart rule of law platform. Based on the premise that the display of the smart rule of law platform page is stable, the management service of the smart rule of law platform is further analyzed from both side and front points, that is, from the side network and questionnaire two perspectives, so as to manage the smart rule of law platform reasonably and targetedly based on information feedback, so as to improve the satisfaction of users of the smart rule of law platform and the service quality of the smart rule of law platform, and from the front service matching and matching quality two perspectives, so as to make targeted adjustments to the existing defects, so as to improve the service quality and management efficiency of the smart rule of law platform.

[0006] The object of the present invention can be achieved by the following technical solutions: A smart rule of law platform management service system, including a smart rule of law management service center, a user interest recommendation unit, a page display tracking unit, a service evaluation unit, a consulting service analysis unit and a platform management unit;

[0007] The smart rule of law management service center is used to collect account feature information of each user of the smart rule of law platform and send the account feature information to the user interest recommendation unit;

[0008] The user interest recommendation unit is used to perform experience optimization processing matching analysis on the received account feature information to obtain a recommendation evaluation index Tg, and sort the recommendation evaluation index Tg in descending order;

[0009] The page display tracking unit is used to collect the page display information of the smart rule of law platform, and conduct dynamic supervision, evaluation and analysis of the page display information, and perform judgment processing on the obtained page operation coefficient to obtain a stable signal or an alarm signal;

[0010] The service evaluation unit is used to respond to stable signals and collect management demand information of the smart rule of law platform. At the same time, it conducts management service evaluation feedback assessment and analysis on the management demand information, compares and analyzes the obtained network evaluation index and user feedback index, and obtains satisfaction signals or deviation signals;

[0011] The consulting service analysis unit is used to respond to stable signals and collect service matching information of the smart rule of law platform. At the same time, it conducts service matching supervision feedback analysis on the service matching information, compares and analyzes the obtained platform management demand coefficient G, and obtains management signals or does not generate any signals.

[0012] Preferably, the experience optimization processing matching analysis process of the user interest recommendation unit is as follows:

[0013] Set a monitoring period, obtain the account feature information of each user of the Smart Rule of Law Platform within the monitoring period, the account feature information includes search terms and viewing history, extract keywords from the account feature information of each user, and set the keywords extracted from the account feature information of each user as user interest words;

[0014] Matching the user's interest words with the classification items of the smart rule of law platform, obtaining the classification items of the smart rule of law platform that match the user's interest words, and setting the classification items of the smart rule of law platform that match the user's interest words as interest classification items;

[0015] The number of matching user interest words for each interest classification item is obtained, and the number of matching user interest words for each interest classification item is set as the recommendation evaluation index Tg, where g is a natural number greater than zero. The recommendation evaluation index Tg is sorted in descending order, and the sorted recommendation evaluation index Tg is sent to the platform management unit via the page display tracking unit.

[0016] Preferably, the platform display dynamic supervision evaluation and analysis process of the page display tracking unit is as follows:

[0017] Obtain the page display information of the smart rule of law platform during the monitoring period, including the information completeness index and page fluency index;

[0018] The information completeness index and the page fluency index are compared and analyzed with the stored preset information completeness index threshold and the preset page fluency index threshold, and the number of information completeness index and page fluency index that are greater than or equal to the preset information completeness index threshold and the preset page fluency index threshold is set as the page operation coefficient, and the page operation coefficient is judged and processed to obtain a stable signal or an alarm signal.

[0019] Preferably, the information completeness index represents the product of the number of page defects of the smart rule of law platform and the total duration of occurrence after data normalization processing, and page defects include ripples and freezes; the page fluency index represents the average value of the duration from the page switching moment to the page switching complete display moment of the smart rule of law platform.

[0020] Preferably, the management service evaluation feedback assessment and analysis process of the service evaluation unit is as follows:

[0021] The management demand information of the smart rule of law platform within the monitoring period is obtained. The management demand information includes the network evaluation index and the user feedback index. The network evaluation index and the user feedback index are compared and analyzed with the preset network evaluation index threshold and the preset user feedback index threshold:

[0022] If the network evaluation index is less than the preset network evaluation index threshold, and the user feedback index is greater than the preset user feedback index threshold, a satisfaction signal is generated; if the network evaluation index is greater than or equal to the preset network evaluation index threshold, or the user feedback index is less than or equal to the preset user feedback index threshold, a deviation signal is generated.

[0023] Preferably, the network evaluation index represents the number of corresponding values ​​of network parameters of the smart rule of law platform network that are higher than a preset threshold, and the network parameters include packet loss rate and delay rate; the user feedback index represents the corresponding proportion of users who scored full marks in an online percentage-based questionnaire of users of the smart rule of law platform.

[0024] Preferably, the service matching supervision feedback analysis process of the consulting service analysis unit is as follows:

[0025] The service matching information of the smart rule of law platform within the monitoring period is obtained. The service matching information includes the matching management value and the consulting matching value. The matching management value and the consulting matching value are labeled PG and ZP respectively. The matching management value PG and the consulting matching value ZP are substituted into the formula to obtain the platform management demand coefficient G. The platform management demand coefficient is compared and analyzed with the preset platform management demand coefficient threshold:

[0026] If the ratio between the platform management requirement coefficient G and the preset platform management requirement coefficient threshold is less than 1, no signal is generated; if the ratio between the platform management requirement coefficient G and the preset platform management requirement coefficient threshold is greater than or equal to 1, a management signal is generated.

[0027] Preferably, the matching management value represents the difference between the maximum and minimum values ​​corresponding to the duration from the moment the user completes inputting information to the moment the matching of service personnel ends; the consultation matching value represents the number of times the service personnel are replaced during the consultation process when the smart rule of law platform matches the service personnel based on the user input information.

[0028] The beneficial effects of the present invention are as follows:

[0029] (1) The present invention analyzes the usage characteristics of the smart rule of law platform users, that is, performs experience optimization processing and matching analysis on account feature information, which helps to make reasonable rule of law content recommendations based on the interests of each user, and conducts platform display dynamic supervision and evaluation analysis on the display page of recommended rule of law content in an information progressive manner to determine whether the display page of the category items displayed by the smart rule of law platform is normal, so as to make targeted management adjustments based on information feedback, so as to improve the operation stability and experience comfort of the smart rule of law platform;

[0030] (2) Based on the premise that the page display of the smart rule of law platform is stable, the present invention further analyzes the management service of the smart rule of law platform from both the side and frontal perspectives. That is, the analysis is conducted from the side perspectives of network and questionnaire, so as to manage the smart rule of law platform in a reasonable and targeted manner based on information feedback, so as to improve the user satisfaction of the smart rule of law platform and the service quality of the smart rule of law platform. The analysis is conducted from the frontal perspectives of service matching and matching quality, so as to make targeted adjustments to the existing defects, so as to improve the service quality and management efficiency of the smart rule of law platform. BRIEF DESCRIPTION OF THE DRAWINGS

[0031] The present invention will be further described below in conjunction with the accompanying drawings;

[0032] Figure 1 It is a flowchart of the system of the present invention;

[0033] Figure 2 It is a local analysis reference diagram of the present invention. DETAILED DESCRIPTION

[0034] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0035] Embodiment 1:

[0036] See also Figure 1 to Figure 2 As shown, the present invention is a smart rule of law platform management service system, including a smart rule of law management service center, a user interest recommendation unit, a page display tracking unit, a service evaluation unit, a consulting service analysis unit and a platform management unit, the smart rule of law management service center is connected to the user interest recommendation unit in a one-way communication, the user interest recommendation unit is connected to the page display tracking unit in a one-way communication, the page display tracking unit is connected to the service evaluation unit and the consulting service analysis unit in a one-way communication, and the service evaluation unit and the consulting service analysis unit are both connected to the platform management unit in a one-way communication;

[0037] The smart rule of law management service center is used to collect account feature information of each user of the smart rule of law platform and send the account feature information to the user interest recommendation unit;

[0038] The user interest recommendation unit is used to perform experience optimization processing matching analysis on the received account feature information, which helps to make reasonable rule of law content recommendations based on the interests of each user. The specific experience optimization processing matching analysis process is as follows:

[0039] Set a monitoring period, obtain the account feature information of each user of the Smart Rule of Law Platform within the monitoring period, the account feature information includes search terms, viewing history, etc., extract keywords from the account feature information of each user, and set the keywords extracted from the account feature information of each user as user interest words;

[0040] Matching the user's interest words with the classification items of the smart rule of law platform, obtaining the classification items of the smart rule of law platform that match the user's interest words, and setting the classification items of the smart rule of law platform that match the user's interest words as interest classification items;

[0041] Obtain the number of times each interest classification item matches the user's interest word, and set the number of times each interest classification item matches the user's interest word as a recommendation evaluation index Tg, where g is a natural number greater than zero;

[0042] In the embodiment of the present invention, when g=1, the recommendation evaluation index T1 represents the number of times the first classification item matches the user's interest word, when g=2, the recommendation evaluation index T2 represents the number of times the second classification item matches the user's interest word, when g=3, the recommendation evaluation index T3 represents the number of times the third classification item matches the user's interest word, and so on;

[0043] The recommendation evaluation indexes Tg are sorted in descending order, and the sorted recommendation evaluation indexes Tg are sent to the platform management unit via the page display tracking unit. After receiving the sorted recommendation evaluation indexes Tg, the platform management unit immediately displays the category item display pages corresponding to the sorted recommendation evaluation indexes Tg in sequence, thereby facilitating reasonable rule of law content recommendations based on the interests of each user;

[0044] The page display tracking unit is used to collect the page display information of the smart rule of law platform, and conduct platform display dynamic supervision evaluation and analysis on the page display information to determine whether the display page of the displayed classification items on the smart rule of law platform is normal, so as to make targeted management adjustments based on the information feedback to improve the operation stability and experience comfort of the smart rule of law platform. The specific platform display dynamic supervision evaluation and analysis process is as follows:

[0045] Obtain the page display information of the smart rule of law platform during the monitoring period, including the information completeness index and page fluency index;

[0046] In the embodiment of the present invention, the information integrity index represents the product value obtained by multiplying the number of page defects of the smart rule of law platform by the total duration of occurrence after data normalization processing. Page defects include ripples, freezes, etc. It should be noted that the larger the value of the information integrity index, the higher the page management requirements of the smart rule of law platform;

[0047] In the embodiment of the present invention, the page fluency index represents the average value of the time from the page switching moment to the page switching complete display moment of the smart rule of law platform. It should be noted that the larger the value of the page fluency index, the greater the risk of abnormal operation of the smart rule of law platform;

[0048] The information completeness index and the page fluency index are compared and analyzed with the stored preset information completeness index threshold and the preset page fluency index threshold, and the number of information completeness index and page fluency index that are greater than or equal to the preset information completeness index threshold and the preset page fluency index threshold is set as the page operation coefficient, and the page operation coefficient is judged:

[0049] If the page operation coefficient = 0, a stable signal is generated;

[0050] If the page operation coefficient = 1 or the page operation coefficient = 2, an alarm signal is generated, and the stable signal or alarm signal is sent to the platform management unit through the service evaluation unit. After receiving the stable signal or alarm signal, the platform management unit immediately performs the preset early warning operation corresponding to the stable signal or alarm signal, so as to timely manage the smart rule of law platform and improve the operation stability and experience comfort of the smart rule of law platform.

[0051] Embodiment 2:

[0052] When a stable signal is generated, the service evaluation unit is used to respond to the stable signal and collect the management demand information of the smart rule of law platform. At the same time, it performs management service evaluation feedback evaluation and analysis on the management demand information, so as to conduct reasonable and targeted management of the smart rule of law platform based on the information feedback, so as to improve the satisfaction of the users of the smart rule of law platform and the service quality of the smart rule of law platform. The specific management service evaluation feedback evaluation and analysis process is as follows:

[0053] The management demand information of the smart rule of law platform within the monitoring period is obtained. The management demand information includes the network evaluation index and the user feedback index. The network evaluation index and the user feedback index are compared and analyzed with the preset network evaluation index threshold and the preset user feedback index threshold:

[0054] If the network evaluation index is less than the preset network evaluation index threshold, and the user feedback index is greater than the preset user feedback index threshold, a satisfaction signal is generated;

[0055] If the network evaluation index is greater than or equal to the preset network evaluation index threshold, or the user feedback index is less than or equal to the preset user feedback index threshold, a deviation signal is generated, and the satisfaction signal or deviation signal is sent to the platform management unit. After receiving the satisfaction signal or deviation signal, the platform management unit immediately performs the preset early warning operation corresponding to the satisfaction signal or deviation signal, so as to reasonably and specifically manage the smart rule of law platform based on information feedback, so as to improve the satisfaction of users of the smart rule of law platform and the service quality of the smart rule of law platform;

[0056] In the embodiment of the present invention, the network evaluation index indicates the number of network parameters of the smart rule of law platform network whose corresponding values ​​are higher than a preset threshold value. The network parameters include packet loss rate, delay rate, etc. It should be noted that the larger the value of the network evaluation index, the higher the management demand of the smart rule of law platform;

[0057] In the embodiment of the present invention, the user feedback index represents the percentage of users who scored full marks in the online percentage-based questionnaire of the users of the smart rule of law platform. It should be noted that the user feedback index is an influencing parameter reflecting the service quality of the smart rule of law platform;

[0058] When a stable signal is generated, the consulting service analysis unit is used to respond to the stable signal and collect service matching information of the smart rule of law platform. At the same time, the service matching information is analyzed for service matching supervision feedback to determine whether the specific service quality of the smart rule of law platform is qualified, so as to make targeted adjustments to the existing defects and improve the service quality and management efficiency of the smart rule of law platform. The specific service matching supervision feedback analysis process is as follows:

[0059] Obtain the service matching information of the smart rule of law platform within the monitoring period. The service matching information includes the matching management value and the consulting matching value. The matching management value and the consulting matching value are labeled PG and ZP respectively. Substitute the matching management value PG and the consulting matching value ZP into the formula The platform management demand coefficient is obtained, where a1 and a2 are the preset weight factor coefficients of the matching management value PG and the consulting matching value ZP respectively, a3 is the preset correction factor coefficient, a1, a2 and a3 are all greater than zero, G is the platform management demand coefficient, and the platform management demand coefficient is compared and analyzed with the preset platform management demand coefficient threshold:

[0060] If the ratio between the platform management demand coefficient G and the preset platform management demand coefficient threshold is less than 1, no signal is generated;

[0061] If the ratio between the platform management demand coefficient G and the preset platform management demand coefficient threshold is greater than or equal to 1, a management signal is generated and sent to the platform management unit. After receiving the management signal, the platform management unit immediately performs the preset warning operation corresponding to the management signal, so as to make targeted adjustments to the existing defects, so as to improve the service quality and management efficiency of the smart rule of law platform;

[0062] In the embodiment of the present invention, the matching management value represents the difference between the maximum and minimum values ​​corresponding to the time between the time when the user completes inputting information and the time when the matching service personnel ends. It should be noted that the larger the value of the matching management value, the higher the service matching optimization management demand of the smart rule of law platform;

[0063] In the embodiment of the present invention, the consultation matching value indicates the number of times the service personnel are replaced during the consultation process when the smart rule of law platform matches the service personnel according to the user input information. It should be noted that the consultation matching value is an influencing parameter reflecting the service matching quality of the smart rule of law platform. The larger the value of the consultation matching value, the higher the adjustment demand for the user service matching accuracy of the smart rule of law platform.

[0064] In summary, the present invention analyzes from the perspective of the usage characteristics of the users of the smart rule of law platform, that is, performs experience optimization processing and matching analysis on the account feature information, which is helpful to make reasonable recommendations of rule of law content according to the interests of each user, and performs platform display dynamic supervision evaluation analysis on the display page of the recommended rule of law content in an information progressive manner to determine whether the display page of the displayed classification items on the smart rule of law platform is normal, so as to make targeted management adjustments according to the information feedback, so as to improve the operation stability and experience comfort of the smart rule of law platform, and based on the premise that the page display of the smart rule of law platform is stable, the management service of the smart rule of law platform is further analyzed from both the side and the front, that is, the analysis is performed from the side network and questionnaire perspectives, so as to perform reasonable and targeted management of the smart rule of law platform according to information feedback, so as to improve the satisfaction of the users of the smart rule of law platform and the service quality of the smart rule of law platform, and the analysis is performed from the front service matching and matching quality perspectives, so as to make targeted adjustments to the existing defects, so as to improve the service quality and management efficiency of the smart rule of law platform.

[0065] The threshold is set to facilitate comparison. The size of the threshold depends on the amount of sample data and the number of bases set by technicians in this field for each group of sample data; as long as it does not affect the proportional relationship between the parameter and the quantized value.

[0066] The above formulas are obtained by collecting a large amount of data for software simulation and selecting a formula that is close to the actual value. The coefficients in the formula are set by technical personnel in this field according to actual conditions. The above is only a preferred specific implementation manner of the present invention, but the protection scope of the present invention is not limited to this. Any technical personnel familiar with the technical field within the technical scope disclosed by the present invention, according to the technical solution and the inventive concept of the present invention, make equivalent replacement or change, which should be covered within the protection scope of the present invention.

Claims

1. A smart legal platform management service system, characterized in that: It includes the smart rule of law management service center, user interest recommendation unit, page display tracking unit, service evaluation unit, consulting service analysis unit and platform management unit; The smart rule of law management service center is used to collect account feature information of each user of the smart rule of law platform and send the account feature information to the user interest recommendation unit; The user interest recommendation unit is used to perform experience optimization processing matching analysis on the received account feature information to obtain a recommendation evaluation index Tg, and sort the recommendation evaluation index Tg in descending order; The page display tracking unit is used to collect the page display information of the smart rule of law platform, and conduct dynamic supervision, evaluation and analysis of the page display information, and perform judgment processing on the obtained page operation coefficient to obtain a stable signal or an alarm signal; The service evaluation unit is used to respond to the stability signal and collect the management demand information of the smart rule of law platform. At the same time, it conducts management service evaluation feedback assessment and analysis on the management demand information, compares and analyzes the network evaluation index and the user feedback index with the preset network evaluation index threshold and the preset user feedback index threshold, and obtains a satisfaction signal or a deviation signal; The consulting service analysis unit is used to respond to stable signals and collect service matching information of the smart rule of law platform. At the same time, it conducts service matching supervision feedback analysis on the service matching information, compares and analyzes the obtained platform management demand coefficient G, and obtains management signals or does not generate any signals.

2. According to claim 1, a smart legal platform management service system is characterized in that: The experience optimization processing matching analysis process of the user interest recommendation unit is as follows: Set a monitoring period, obtain the account feature information of each user of the Smart Rule of Law Platform within the monitoring period, the account feature information includes search terms and viewing history, extract keywords from the account feature information of each user, and set the keywords extracted from the account feature information of each user as user interest words; Matching the user's interest words with the classification items of the smart rule of law platform, obtaining the classification items of the smart rule of law platform that match the user's interest words, and setting the classification items of the smart rule of law platform that match the user's interest words as interest classification items; The number of matching user interest words for each interest classification item is obtained, and the number of matching user interest words for each interest classification item is set as the recommendation evaluation index Tg, where g is a natural number greater than zero. The recommendation evaluation index Tg is sorted in descending order, and the sorted recommendation evaluation index Tg is sent to the platform management unit via the page display tracking unit.

3. According to claim 2, a smart legal platform management service system is characterized in that: The platform display dynamic supervision evaluation and analysis process of the page display tracking unit is as follows: Obtain the page display information of the smart rule of law platform during the monitoring period, including the information completeness index and page fluency index; The information completeness index and the page fluency index are compared and analyzed with the stored preset information completeness index threshold and the preset page fluency index threshold, and the number of information completeness index and page fluency index that are greater than or equal to the preset information completeness index threshold and the preset page fluency index threshold is set as the page operation coefficient, and the page operation coefficient is judged and processed to obtain a stable signal or an alarm signal.

4. According to claim 3, a smart legal platform management service system is characterized in that: The information completeness index represents the product of the number of page defects of the smart rule of law platform and the total duration of occurrence after data normalization processing. Page defects include ripples and freezes. The page fluency index represents the average value of the duration from the page switching moment to the page switching and complete display moment of the smart rule of law platform.

5. According to claim 2, a smart legal platform management service system is characterized in that: The management service evaluation feedback assessment and analysis process of the service evaluation unit is as follows: The management demand information of the smart rule of law platform within the monitoring period is obtained. The management demand information includes the network evaluation index and the user feedback index. The network evaluation index and the user feedback index are compared and analyzed with the preset network evaluation index threshold and the preset user feedback index threshold: If the network evaluation index is less than the preset network evaluation index threshold, and the user feedback index is greater than the preset user feedback index threshold, a satisfaction signal is generated; if the network evaluation index is greater than or equal to the preset network evaluation index threshold, or the user feedback index is less than or equal to the preset user feedback index threshold, a deviation signal is generated.

6. A smart legal platform management service system according to claim 5, characterized in that: The network evaluation index indicates the number of network parameters of the smart rule of law platform network whose corresponding values ​​are higher than preset thresholds, and the network parameters include packet loss rate and delay rate; the user feedback index indicates the corresponding proportion of users who scored full marks in the online percentage-based questionnaire of users of the smart rule of law platform.

7. According to claim 2, a smart legal platform management service system is characterized in that: The service matching supervision feedback analysis process of the consulting service analysis unit is as follows: The service matching information of the smart rule of law platform within the monitoring period is obtained. The service matching information includes the matching management value and the consulting matching value. The matching management value and the consulting matching value are labeled PG and ZP respectively. The matching management value PG and the consulting matching value ZP are substituted into the formula to obtain the platform management demand coefficient G. The platform management demand coefficient is compared and analyzed with the preset platform management demand coefficient threshold: If the ratio between the platform management requirement coefficient G and the preset platform management requirement coefficient threshold is less than 1, no signal is generated; if the ratio between the platform management requirement coefficient G and the preset platform management requirement coefficient threshold is greater than or equal to 1, a management signal is generated.

8. A smart legal platform management service system according to claim 7, characterized in that: The matching management value represents the difference between the maximum and minimum values ​​corresponding to the duration from the time when the user completes inputting information to the time when matching service personnel ends; the consultation matching value represents the number of times service personnel are replaced during the consultation process when the smart rule of law platform matches service personnel based on user input information.

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