Method and system for processing claim request and medium

Abstract

The invention discloses a method and system for processing a claim request and a medium, and the method comprises the steps: providing a recording template of a claim item, the record template of the claim item is selected from a plurality of predetermined record templates of the claim item according to the type of the claim item and comprises one or more items to be filled corresponding to the type of the claim item; filling a record template of the claim item, and filling claim information of the claim item into a to-be-filled item of the record template of the claim item to obtain a record of the claim item; in response to an instruction of generating the claim request, extracting claim information from a record of a claim item specified in the instruction of generating the claim request; and generating a claim request based on the extracted claim information.

Description

Technical Field

[0001] The present disclosure relates to methods, systems and media for processing claims. Background Art

[0002] During the development and manufacturing process of products such as vehicles, defects (e.g., damage, failure) may occur in parts or materials due to the fault of suppliers or third parties (e.g., logistics companies, warehousing companies, sales companies). In this case, the manufacturer needs to request a claim from the party at fault for the defective object so that the party at fault will bear the liability for compensation. In addition, after the product is sold to the customer, after-sales service maintenance or repair of the product may also be required. In the case where the after-sales maintenance or repair is undertaken by a third party, the third party will request a claim from the manufacturer to require the manufacturer to pay for labor and material costs.

[0003] In actual situations, there are many kinds of claims, and the information that needs to be recorded (such as information about the defective object and related evidence) is of many types and requirements, and the situation in which defects occur is relatively complicated. Current claims are mainly recorded manually through traditional means such as text and forms, and then reviewed, settled and paid by the party being claimed. However, such a recording method requires training for the recorder and places high demands on the recorder's ability level. If the record of the claim request is missing or does not meet the requirements, the party being claimed will often reject the claim request and require the claimant to modify and resubmit the claim request. This is very inefficient and time-consuming. Therefore, it is difficult to record the information of the claim request accurately and efficiently.

[0004] Therefore, there is a need for an improved method for processing claims that can process claims more accurately and efficiently. Summary of the invention

[0005] In view of the above technical problems, the present invention proposes a method, system and medium for processing claim requests.

[0006] According to one aspect of the present disclosure, a method for processing a claim request is provided, the method comprising: providing a record template for a claim item, wherein the record template for the claim item is selected from a plurality of record templates for claim items predetermined according to the type of the claim item and comprises one or more to-be-filled entries corresponding to the type of the claim item; filling the record template for the claim item, wherein claim information of the claim item is filled into the to-be-filled entries of the record template for the claim item to obtain a record of the claim item; in response to an instruction to generate a claim request, extracting claim information from the record of the claim item specified in the instruction to generate the claim request; and generating a claim request based on the extracted claim information.

[0007] According to another aspect of the present disclosure, a system for processing claim requests is provided, comprising: at least one processor; and at least one storage device, wherein the at least one storage device stores instructions, which, when executed by the at least one processor, enable the at least one processor to execute the method according to the present invention.

[0008] According to yet another aspect of the present disclosure, a computer program product is provided, characterized in that it contains instructions, and when the instructions are executed by a processor, the method according to the present invention is executed.

[0009] According to another aspect of the present disclosure, a non-transitory computer-readable storage medium is provided, characterized in that instructions are stored therein, and when the instructions are executed by a processor, the method according to the present invention is executed.

[0010] Other features and advantages of the present invention will become more apparent from the following detailed description of exemplary embodiments of the present invention with reference to the accompanying drawings. BRIEF DESCRIPTION OF THE DRAWINGS

[0011] The accompanying drawings, which constitute a part of the specification, illustrate embodiments of the present disclosure and, together with the description, serve to explain the principles of the present disclosure.

[0012] The present disclosure may be more clearly understood from the following detailed description with reference to the accompanying drawings, in which:

[0013] Figure 1 A flow chart of a method for processing a claim request according to an exemplary embodiment of the present invention is shown.

[0014] Figure 2A A schematic diagram showing an interface for defining features of a type of claim item according to an exemplary embodiment of the present invention.

[0015] Figure 2B A schematic diagram showing an interface for defining features of a type of claim item according to an exemplary embodiment of the present invention.

[0016] Figure 2C A schematic diagram illustrating a template selected from a plurality of predetermined record templates of claim items based on the type of claim item according to an exemplary embodiment of the present invention.

[0017] Figure 3 An exemplary configuration of a server and / or terminal device that can implement an embodiment of the present invention is shown. DETAILED DESCRIPTION

[0018] The following description is provided to enable those skilled in the art to make and use the embodiments, and is provided in the context of a particular system and its requirements. Various modifications will be apparent to those skilled in the art, and the general principles defined herein may be applied to other embodiments and systems without departing from the spirit and scope of the embodiments. Therefore, the embodiments are not limited to the embodiments shown, but are to be given the widest scope consistent with the principles and features disclosed herein.

[0019] Figure 1 A flow chart of a method for processing a claim request according to an exemplary embodiment of the present invention is shown.

[0020] Reference Figure 1 As shown in the figure, in step S110, a record template of a claim item is provided. In some embodiments of the present invention, the record template of a claim item is selected from a plurality of record templates of a predetermined claim item according to the type of the claim item and includes one or more items to be filled in corresponding to the type of the claim item.

[0021] Then, in step S120, the record template of the claim item is filled in. In some embodiments of the present invention, the claim information of the claim item is filled in the to-be-filled items of the record template of the claim item to obtain the record of the claim item.

[0022] Thereafter, in step S130, in response to the instruction to generate a claim request, claim information is extracted from the record of the claim item specified in the instruction to generate the claim request.

[0023] Thereafter, in step S140 , a claim request is generated based on the extracted claim information.

[0024] The following is a detailed description of the above steps.

[0025] According to various situations in which claims may occur, in order to facilitate the generation and processing of claim requests, multiple aspects of characteristics can be considered as needed and claim items with the same or similar characteristics can be classified into one type, thereby obtaining multiple types of claim items.

[0026] For example, as an example of a feature for determining the type of a claim item, the defect type of the claim object in which a defect is found in the claim item may be considered. The defect type of the claim object may include, for example, logistics damage, logistics loss, model error, functional failure, substandard function, etc. For example, a claim item for a claim for an object with logistics damage (or logistics loss, model error, functional failure, substandard function) may be classified as one type.

[0027] For example, as an example of a feature for determining the type of a claim item, the location where the defect of the claim object is found may be considered. The location where the defect of the claim object is found may include, for example, a warehouse, a production workshop, an assembly workshop, a sales exhibition hall, a delivery inspection hall, a user side after sales, etc. For example, a claim item for a claim object with defects found in a warehouse (or a production workshop, an assembly workshop, a sales exhibition hall, a delivery inspection hall, a user side after sales) may be classified as one type.

[0028] For example, as an example of a feature for determining the type of a claim item, the type of the claim object may be considered. The type of the claim object may include, for example, engine parts, body parts, transmission parts, vehicle machine parts, etc. For example, a claim item for an engine part (or a body part, transmission parts, vehicle machine parts, etc.) may be classified as one type.

[0029] For example, as an example of a feature for determining the type of a claim item, the current location of the claim object may be considered. The current location of the claim object may include, for example, a logistics distribution point, a spare parts warehouse, a bad parts warehouse, a production workshop, an assembly workshop, a repair workshop, etc. For example, a claim item for a claim object whose current location is a logistics distribution point (or a spare parts warehouse, a bad parts warehouse, a production workshop, an assembly workshop, a repair workshop) may be classified as one type.

[0030] For example, as an example of a feature for determining the type of a claim item, a supplier of a claim object may be considered. The supplier of a claim object may include, for example, supplier A, supplier B, supplier C, etc. For example, a claim item for a claim object provided by supplier A (or supplier B, supplier C) may be classified as one type.

[0031] For example, as an example of a feature for determining the type of a claim item, the product involved in the claim object may be considered. The product involved in the claim object may include, for example, product A, product B, product C, etc. For example, a claim item for a claim object involving product A (or product B, product C) may be classified into one type.

[0032] For example, as an example of a feature for determining the type of a claim item, information of an operator who records the claim item may be considered. The product involved in the claim object may include, for example, person A, person B, person C, etc. For example, the claim items recorded by a person (or person B, person C) may be classified into one type.

[0033] As discussed above for each example feature, in some embodiments of the present invention, claim items having the same identical feature may be classified into one type.

[0034] In addition, in other embodiments of the present invention, the above different features can be combined, and the claim items with the same features in the combination can be classified into one type.

[0035] For example, the two features of the defect type of the claim object and the location where the defect of the claim object was found can be combined, and the claim items with the same two features can be classified into one type. In this case, the claim items with the defect type of logistics damage and the location where the defect of the claim object was found in the warehouse can be classified into one type. For example, the two features of the defect type of the claim object and the type of the claim object can be combined, and the claim items with the same two features can be classified into one type. In this case, the claim items with the defect type of logistics loss and the type of the claim object being engine parts can be classified into one type.

[0036] One or more of the features shown as examples above can be combined with each other arbitrarily, so as to divide the claim items into various sub-categories as needed, which will not be described in detail here.

[0037] As described above, in one or more embodiments of the present disclosure, the type of the claim item is defined by a feature combination including one or more of the following features: the defect type of the claim object in which the defect is found in the claim item, the location where the defect of the claim object is found, the type of the claim object, the current location of the claim object, the supplier of the claim object, the product involved in the claim object, and personnel information.

[0038] In one or more embodiments of the present disclosure, for each type of claim item, a record template of the corresponding claim item may be predetermined. The record template of each claim item includes one or more entries to be filled in corresponding to the type of the claim item. In the entries to be filled in, corresponding claim information of the claim item may be filled in.

[0039] For example, for the type of claim item for claiming for an object damaged by logistics, the items to be filled in the template may include, for example, logistics number, carrier, mode of transportation, waybill label information, outer packaging photo, photo of the claim object, etc. For the type of claim item for claiming for an object with functional failure, the items to be filled in the template may include, for example, failure description, functional test report, etc. In the following Table 1, for the type of claim item with one of the above exemplary characteristics, the items to be filled in the template may be provided in an exemplary manner.

[0040] Table 1

[0041] Examples of features used to determine the type of claim item and entries to be filled in the template

[0042]

[0043]

[0044] As shown in the above table, the claim information in the entry to be filled in the record template of the claim item may include one or more of the following: information, photos, videos, and electronic documents related to the claim object. The claim information may be filled in manually by the operator or by photographing, scanning, or uploading.

[0045] The entry to be filled in the record template of the claim item may include a prompt for explaining the claim information to be filled in the entry. The prompt of the entry to be filled in may be in the form of text description, schematic diagram, example, etc. For example, the prompt may be provided by the name of the entry to be filled in, a text description may be provided near the entry to be filled in, or a filled-in entry may be provided near the entry to be filled in as an example.

[0046] In the case where the feature combination used to determine the type of claim item includes only one feature, correspondingly, one or more of the items to be filled in corresponding to the feature can be used as items to be filled in the template of the claim item of this type. Therefore, in this case, the template only includes items to be filled in corresponding to one feature.

[0047] In addition, in the case where the feature combination for determining the type of a claim item includes multiple features, that is, in the case where different features are combined and claim items with the same features in the combination are classified into one type, accordingly, the items to be filled in corresponding to the features can be combined as the items to be filled in the template of the claim item of this type. Therefore, in this case, the template can include a combination of items to be filled in corresponding to the multiple features.

[0048] For each type of claim item, a corresponding claim item template can be obtained through the above combination method. Therefore, multiple claim item templates can be pre-determined for multiple claim item types.

[0049] In step S110, according to the defined type of claim item, a template of a corresponding claim item may be selected from a plurality of predetermined record templates of claim items.

[0050] Next, refer to Figure 2A to Figure 2C This section describes an example of an interface for defining claim item types and selecting a corresponding template.

[0051] Figure 2A Schematic diagram of an interface for defining features of a type of claim item according to an exemplary embodiment of the present invention is shown. Figure 2AAs schematically shown, the interface includes, for example, the defect type of the claim object, the location where the defect of the claim object is found, the type of the claim object, the current location of the claim object, the supplier of the claim object, the operator, etc. Figure 2A In the schematic diagram, the features used to determine the type of claim item have not yet been defined.

[0052] Figure 2B A schematic diagram of an interface for defining features of a type of claim item according to an exemplary embodiment of the present invention is shown. Figure 2B In the schematic diagram of FIG. 1 , a portion of the features used to determine the type of claim item has been defined. Figure 2B As shown, the defect type of the claim object is defined as logistics damage, the location where the defect of the claim object is found is defined as the production workshop, and the operator is defined as person A. In addition, the characteristics of the type of claim object, the current location of the claim object, the supplier of the claim object, etc. are not defined. Therefore, in this example, the type of claim item is defined by the feature combination of the three characteristics of the defect type of the claim object, the location where the defect of the claim object is found, and the operator.

[0053] Figure 2C A schematic diagram showing a template selected from a plurality of predetermined claim item record templates based on the type of claim item according to an exemplary embodiment of the present invention. Figure 2B The type of claim item defined by the three feature combinations shown can automatically select the corresponding template. The selected template includes multiple entries to be filled in corresponding to the type of claim item, namely, the entries "Logistics Number", "Transportation Method", "Waybill Label Information", "Outer Packaging Photo" corresponding to the defect type of the claim object; the entry "Specific Location of Defect Found" corresponding to the location where the defect of the claim object is found; and the entry "Operator Number" corresponding to the operator, such as Figure 2C shown.

[0054] In each entry, a schematic diagram may be provided, and text instructions may be provided below the entry to help the operator fill in the claim information in the entry. Figure 2C As shown, a schematic diagram of a blurred label can be provided at the "waybill label information" entry. In addition, a schematic diagram and description of the shooting angle of the outer packaging photo can be provided at the "outer packaging photo" entry.

[0055] Then, in step S120, Figure 2CThe operator can fill in the record template of the claim item shown. Under the guidance of the record template, the operator can fill in the claim information into the item to be filled in, thereby obtaining the record of the claim item. The generated record of the claim item can be stored in a database, for example. In some embodiments of the present disclosure, information can be automatically identified from the uploaded or taken photos and filled in the item to be filled in. For example, the mode of transportation, logistics number, etc. can be automatically identified from the barcode of the uploaded photo of the waybill label.

[0056] In one or more embodiments of the present disclosure, by adaptively selecting a record template for a claim item according to the type of claim item, and filling in the claim information of the claim item in the entry to be filled in under the guidance of the template, the claim information can be recorded conveniently and accurately, greatly reducing the requirements for the operator's training level and ability level.

[0057] In addition, the records of the claim items thus generated have a format that meets the template requirements, which is conducive to the structured storage of data. In addition, the records of the claim items thus stored can be conveniently further analyzed and applied.

[0058] Those skilled in the art will understand that Figure 2A Only one example of features for determining the type of claim item is shown in Figure 2A The interface may not include the features shown or may include other features not shown. Figure 2A In the case where the interface includes multiple features and cannot be displayed in one page, the page can be browsed by, for example, scroll bars, touch, mouse wheel, etc. In addition, Figure 2B The features shown in the definition are exemplary and may be changed according to actual conditions. Figure 2B The features defined in .

[0059] in addition, Figure 2C The template shown in is based on Figure 2B The claim item template is automatically selected from a plurality of pre-defined claim item templates based on the characteristics defined in the claim item template. Figure 2B If the characteristics defined in the contract change, the type of claim item may change and therefore Figure 2C The template shown in will also change to a template corresponding to the type of the corresponding claim item.

[0060] Thereafter, in step S130, in response to the instruction to generate a claim request, claim information is extracted from the record of the claim item specified in the instruction to generate the claim request.

[0061] The instruction to generate a claim request can be issued by the operator as needed, and the instruction can specify a record of a claim item. After receiving the instruction to generate a claim request, claim information can be extracted from the record of the claim item specified in the instruction. Since the record of the claim item can be obtained by filling in the record template of the claim item, the required claim information can be conveniently and accurately extracted from the record of the claim item.

[0062] Then, in step S140, a claim request is generated based on the extracted claim information. Since the claim request is generated based on the claim information obtained and stored in a standardized manner using a template, it is easier for the party being claimed to review and approve the claim request.

[0063] In some embodiments of the present disclosure, the instruction to generate a claim request may specify records of multiple claim items, which may be of the same type and therefore have the same record template. Thus, claim information may be extracted from the records of multiple claim items and a claim request may be generated. Through this implementation, the records of multiple claim items may be generated as a claim request, thereby reducing the workload of the claimee in processing the claim request.

[0064] In some embodiments of the present disclosure, an operator may issue an instruction to generate a claim request, but the record of the claim item is not specified in the request. In this case, a record template of the claim item may be provided to the operator in response to such an instruction and the record template of the claim item may be filled in to obtain the record of the claim item. Thereafter, claim information is extracted based on the obtained record of the claim item and a claim request is generated. Thus, the flexibility of the operator in generating claim requests may be increased. Other details of providing a record template of the claim item and filling in the record template of the claim item in this case are similar to those discussed above with reference to steps S110 and S120 and will not be repeated here.

[0065] In some alternative embodiments of the present disclosure, when an operator issues an instruction to generate a claim request but does not specify a record of a claim item, in response to such instruction, a previously generated claim request may be provided, and claim information may be extracted from the previously generated claim request and a new claim request may be generated. Thus, the previously generated claim request may be utilized and repeated operations may be reduced.

[0066] In some alternative embodiments of the present disclosure, in step S130, in response to an instruction to generate a claim request, before extracting claim information from the records of the claim items specified in the instruction, it can be checked whether the records of these claim items are obtained by filling in the record template of the claim items.

[0067] In some cases, the records of the claim items that have been obtained may be old records or recorded in other ways or obtained from other channels, and therefore the records of such claim items may not be obtained by filling in the record template of the claim items. In this case, there is a situation where valid claim information cannot be extracted from the records of such claim items. Therefore, before extracting the claim information, it can be checked whether the records of these claim items are obtained by filling in the record template of the claim items. This can be determined by, for example, comparing the records of the claim items with the record template.

[0068] Afterwards, if the record of the designated claim item is not obtained by filling in the record template of the claim item, then the record template of the claim item is provided and the claim information of the claim item is filled in the to-be-filled entry of the record template of the claim item according to at least the record of the designated claim item, so as to obtain the record of the updated claim item and extract the claim information from the record of the updated claim item and generate a claim request. In this embodiment, the claim information in the record of the designated claim item can be extracted and filled in the to-be-filled entry of the record template of the claim item. Other details of providing the record template of the claim item and filling in the record template of the claim item in this case are similar to those discussed above with reference to steps S110 and S120 and are not repeated here.

[0069] In addition, if the record of the designated claim item is obtained by filling in a record template of the claim item, claim information is extracted from the record of the designated claim item and a claim request is generated.

[0070] Therefore, the embodiments according to the present application can be applied to records of claim items generated by other means, thereby improving compatibility and ease of use.

[0071] Then, in step S150, the review result of the claim request is received. The generated claim request may be sent to the claimee and reviewed by the claimee. The review result of the claimant may be passed or failed.

[0072] In response to the audit result of the claim request being approved, the claim request can be compensated and the status of the record of the claim item can be changed to an unprocessable status. The compensation processing of the claim request includes receiving a refund from the party being claimed, returning the claim object to the party being claimed, destroying / discarding the claim object, etc. The unprocessable status of the record of the claim item can include processed, no need to process, abandoned processing, etc. In this way, a claim process can be completed.

[0073] In addition, if the audit result of the claim request is that it has not passed the audit, it means that the party being claimed believes that there is a problem with the claim request. In response to the problem reported by the party being claimed, the claim request can be checked and the cause of the problem can be found, such as an error in the instruction of the claim request, a record of more / fewer claim items specified in the instruction of the claim request, or an error / defect in the record of the specified claim items. Therefore, in response to such a result, the instruction for generating the claim request and the record of the claim items specified in the instruction for generating the claim request can be modified according to the cause of the problem, and a new claim request can be generated for the party being claimed to review again.

[0074] In some alternative embodiments of the present disclosure, in step 130, in response to an instruction to generate a claim request, before extracting claim information from the records of the claim items specified in the instruction, it may be checked whether the status of the records of these claim items is a processable state. In response to the status of the records of the claim items being a processable state, step S130 may be executed and a claim request may be generated. On the contrary, in response to the status of the records of the claim items being an unprocessable state, the operator may be informed that the records of the claim items are unprocessable, and the generation of the claim request may be rejected. Thus, it may be avoided to make a claim again for a claim item that has already been claimed.

[0075] In the above embodiments of the present disclosure, the corresponding template can be automatically selected based on the features used to determine the type of claim item. In some alternative embodiments of the present disclosure, the type of claim item can be manually determined by an operator and the corresponding template can be manually selected. For example, the operator can directly select a template from the record templates of the predetermined claim item without first defining the features used to determine the template. In this case, the record template of the claim item can include the features used to determine the template in addition to the items to be filled in discussed above, so that the recorded claim information is more comprehensive.

[0076] For example, with reference Figure 2A to Figure 2C Similar to the described example, for a claim item in which the defect type of the claim object is logistics damage, the location where the defect of the claim object was found is the production workshop, and the operator is person A, the operator can directly select a template, which includes the following items: "Defect type of claim object"; "Location where the defect of the claim object was found"; "Operator"; items corresponding to the defect type of the claim object, "Logistics number", "Mode of transportation", "Waybill label information", and "Outer packaging photo"; the item corresponding to the location where the defect of the claim object was found, "Specific location where the defect was found"; and the item corresponding to the operator, "Operator number".

[0077] Figure 3 A general hardware environment 300 is shown in which the present disclosure may be applied according to an exemplary embodiment of the present disclosure.

[0078] refer to Figure 3 , a computing device 300 as an example of a hardware device applicable to various aspects of the present disclosure will now be described. The computing device 300 may be any machine configured to perform processing and / or computing, and may be, but is not limited to, a workstation, a server, a desktop computer, a laptop computer, a television, a tablet computer, a personal digital assistant, a smart phone, a portable camera, or any combination thereof. The above method of the present application may be implemented in whole or in part by the computing device 300 or a similar device or system.

[0079] The computing device 300 may include an element that can be connected to the bus 302 via one or more interfaces or communicate with the bus 302. For example, the computing device 300 may include a bus 302, one or more processors 304, one or more input devices 306, and one or more output devices 308. The one or more processors 304 may be any type of processor, and may include but is not limited to one or more general-purpose processors and / or one or more special-purpose processors (such as special-purpose processing chips). The input device 306 may be any type of device that can input information to the computing device, and may include but is not limited to a mouse, keyboard, touch screen, microphone, and / or remote control. According to some embodiments of the present disclosure, the input device 306 may also include a camera. The output device 308 may be any type of device that can present information, and may include but is not limited to a display, a speaker, a video / audio output terminal, and / or a printer. The computing device 300 may also include or be connected to a non-transient storage device 310, which may be any storage device that is non-transient and can implement a data repository, and may include but is not limited to a disk drive, an optical storage device, a solid-state storage device, a floppy disk, a flexible disk, a hard disk, a magnetic tape or any other magnetic medium, a compact disk or any other optical medium, a ROM (read-only memory), a RAM (random access memory), a cache memory and / or any other memory chip or cartridge, and / or any other medium from which a computer can read data, instructions and / or code. The non-transient storage device 310 may be detachable from the interface. The non-transient storage device 310 may have data / instructions / code for implementing the above methods and steps. The computing device 300 may also include a communication device 312. The communication device 312 may be any type of device or system capable of communicating with an external device and / or with a network, and may include but is not limited to a modem, a network card, an infrared communication device, a wireless communication equipment and / or a communication device such as Bluetooth. TM Chipsets for devices, 802.11 devices, WiFi devices, WiMax devices, cellular communication facilities, etc.

[0080] The bus 302 may include, but is not limited to, an Industry Standard Architecture (ISA) bus, a Micro Channel Architecture (MCA) bus, an Enhanced ISA (EISA) bus, a Video Electronics Standards Association (VESA) local bus, and a Peripheral Component Interconnect (PCI) bus.

[0081] Computing device 300 may also include working memory 314, which may be any type of working memory that can store instructions and / or data useful for operation of processor 304, and may include, but is not limited to, random access memory and / or read-only memory devices.

[0082] Software elements may be located in working memory 314, including, but not limited to, operating system 316, one or more application programs 318, drivers, and / or other data and code. Instructions for performing the above methods and steps may be included in one or more application programs 318. Executable or source code of the instructions of the software elements may be stored in a non-transitory computer-readable storage medium (such as the above-mentioned (one or more) storage devices 310) and may be read into working memory 314 where possible compiled and / or installed. Executable or source code of the instructions of the software elements may also be downloaded from a remote location.

[0083] From the above embodiments, it will be clear to those skilled in the art that the present disclosure can be implemented by software and necessary hardware, or can be implemented by hardware, firmware, etc. Based on this understanding, the embodiments of the present disclosure can be partially implemented in the form of software. Computer software can be stored in a computer-readable storage medium, such as a floppy disk, a hard disk, an optical disk, or a flash memory. Computer software includes a series of instructions that enable a computer (such as a personal computer, a service station, or a network terminal) to run a method according to each embodiment of the present disclosure or a part thereof.

[0084] The method according to the embodiment of the present disclosure can be implemented by various enterprise management systems ("ERP") or in cooperation with an ERP system. The ERP system can be, for example, a system provided by the following suppliers, including: SAP, Oracle, Sage, Kingdee, UFIDA, etc.

[0085] The disclosure having thus been described, it will be apparent that the disclosure may be varied in many ways. Such variations are not to be regarded as a departure from the spirit and scope of the disclosure, and all such modifications as would be obvious to one skilled in the art are intended to be included within the scope of the following claims.

[0086] Although some specific embodiments of the present invention have been shown in detail by example, it will be appreciated by those skilled in the art that the above examples are intended to be illustrative only and do not limit the scope of the present invention. It should be appreciated that some steps in the aforementioned method are not necessarily performed in the order shown in the figure, but they can be performed simultaneously, in different orders or in an overlapping manner. In addition, those skilled in the art can add some steps or omit some steps as needed. Some components in the aforementioned system are not necessarily arranged according to the figure, and those skilled in the art can add some components or omit some components as needed. It will be appreciated by those skilled in the art that the above embodiments can be modified without departing from the scope and essence of the present invention. The scope of the present invention is defined by the appended claims.

Claims

1. A method for processing a claim, comprising: Providing a record template for a claim item, wherein the record template for the claim item is selected from a plurality of record templates for claim items that are predetermined according to the type of the claim item and includes one or more items to be filled in corresponding to the type of the claim item; Filling a record template of a claim item, wherein the claim information of the claim item is filled into an entry to be filled in the record template of the claim item to obtain a record of the claim item; In response to an instruction to generate a claim request, extracting claim information from a record of a claim item specified in the instruction to generate the claim request; and A claim request is generated based on the extracted claim information.

2. The method according to claim 1, wherein: In response to the instruction for generating a claim request specifying a plurality of records of claim items, claim information is extracted from the records of the plurality of claim items and a claim request is generated.

3. The method according to claim 2, wherein: The multiple claim items are of the same type.

4. The method according to claim 1, wherein: In response to the fact that the record of the claim item is not specified in the instruction to generate the claim request, a record template of the claim item is provided and filled in the record template of the claim item to obtain the record of the claim item.

5. The method according to claim 1, wherein: In response to the absence of a record of a specified claim item in the instruction to generate a claim request, claim information is extracted from a previously generated claim request and a new claim request is generated.

6. The method according to claim 1, wherein: In response to an instruction to generate a claim request, checking whether a record of a claim item specified in the instruction to generate a claim request is obtained by filling in a record template of the claim item, and If the record of the designated claim item is not obtained by filling in the record template of the claim item, then providing the record template of the claim item and filling in the claim information of the claim item into the to-be-filled item of the record template of the claim item according to at least the record of the designated claim item, so as to obtain the record of the updated claim item, extract the claim information from the record of the updated claim item and generate a claim request; as well as If the record of the designated claim item is obtained by filling in the record template of the claim item, claim information is extracted from the record of the designated claim item and a claim request is generated.

7. The method according to claim 1, further comprising: Receive review results of claim requests; as well as In response to the claim request being approved, the claim request is compensated and the status of the claim item record is changed to an unprocessable status; and In response to the claim request failing the review, the instruction for generating the claim request and the record of the claim item specified in the instruction for generating the claim request are modified, and a new claim request is generated.

8. The method according to claim 1, further comprising: determining whether the status of the record of the claim item specified in the instruction to generate the claim request is a processable status; In response to the record status of the claim item being a processable status, generating a claim request, and In response to the status of the record of the claim item being an unprocessable status, generation of the claim request is denied.

9. The method according to claim 1, further comprising: Store the records of claim items in the database.

10. The method according to any one of claims 1 to 9, wherein: The type of the claim item is defined by a feature combination including one or more of the following features: the defect type of the claim object in which the defect is found in the claim item, the location where the defect of the claim object is found, the type of the claim object, the current location of the claim object, the supplier of the claim object, the product involved in the claim object, and personnel information.

11. The method according to claim 10, wherein: Define the corresponding items to be filled in for each feature.

12. The method according to claim 10, wherein: The to-be-filled items of the claim item template include to-be-filled items for each feature in the feature combination.

13. The method according to any one of claims 1 to 9, wherein: Claim information includes one or more of the following: information, photos, videos, and electronic documents related to the claim object.

14. The method according to any one of claims 1 to 9, wherein: The entry to be filled in the record template of the claim item includes a prompt for explaining the claim information to be filled in the entry.

15. A system for recording the results of a validation test, comprising: at least one processor; as well as At least one storage device stores instructions, which, when executed by the at least one processor, cause the at least one processor to perform the method according to any one of claims 1 to 14.

16. A computer program product, characterized in that Contains instructions which, when executed by a processor, cause the method according to any one of claims 1 to 14 to be performed.

17. A non-transitory computer-readable storage medium, characterized in that Instructions are stored which, when executed by a processor, cause the method according to any one of claims 1 to 14 to be performed.

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