Information processing method and program product for service redemption of hotel pre-sold products

Abstract

The one or more embodiments of the specification provide an information processing method and program product for service exchange of hotel pre-sale products. The method is applied to a travel service platform, comprising: determining a hotel pre-sale product purchased by a user, the hotel pre-sale product defining an initial to-be-exchanged resource amount and at least one type of hotel service, wherein the same type of hotel service includes at least two alternative hotel services, and the sources of the at least two alternative hotel services belong to at least two hotels; in response to a received service exchange request, determining a remaining to-be-exchanged resource amount of the hotel pre-sale product purchased by the user, a target hotel service to be exchanged, and a target resource consumption amount set for the target hotel service; updating the remaining to-be-exchanged resource amount based on the target resource consumption amount, and completing an exchange operation on the target hotel service.

Description

Technical Field

[0001] This specification relates to one or more embodiments in the field of Internet technology, and in particular to information processing methods and program products for redeeming services for hotel pre-sale products. Background Technology

[0002] In related technologies, travel service platforms typically offer a variety of hotel pre-sale products for users to browse and purchase. After purchasing a hotel pre-sale product, users can choose any of the included hotel services to redeem.

[0003] However, current hotel pre-sale products include multiple redeemable alternative hotel services of varying quality, yet users incur the same cost when redeeming these services. This leads users to consistently redeem the higher-quality services within the pre-sale product, impacting hotel profitability. Furthermore, because these services are often limited in number, users frequently request refunds due to unmet redemption needs, reducing both the success rate of hotel pre-sale redemptions and the overall user experience.

[0004] Furthermore, hotels offering relatively low-quality hotel services still need to reserve corresponding service resources for pre-sold hotel products. If the redemption rate of these hotel services is low, it can easily lead to these service resources being idle or even wasted. Summary of the Invention

[0005] In view of the above, one or more embodiments of this specification provide the following technical solutions:

[0006] According to a first aspect of one or more embodiments of this specification, a method for processing information on service redemption of hotel pre-sale products is proposed, applied to a travel service platform, including:

[0007] The user has purchased a hotel pre-sale product, which defines an initial amount of resources to be redeemed and at least one type of hotel service. The same type of hotel service includes at least two alternative hotel services, and the sources of the at least two alternative hotel services belong to at least two hotels.

[0008] In response to a received service redemption request, determine the remaining amount of resources to be redeemed for the hotel pre-sale products purchased by the user, the target hotel service to be redeemed, and the target resource consumption set for the target hotel service;

[0009] Update the remaining amount of resources to be redeemed based on the target resource consumption, and complete the redemption operation for the target hotel service.

[0010] According to a second aspect of one or more embodiments of this specification, a computer program product is provided, comprising a computer program / instructions that, when executed by a processor, implement the steps of the method as described in the first aspect.

[0011] As can be seen from the above embodiments, the hotel pre-sale product in this specification defines the initial amount of resources to be redeemed and the corresponding resource consumption of each alternative hotel service. This ensures that the cost incurred by the user when redeeming these alternative hotel services is no longer uniform and fixed, but depends on the actual resource consumption of the target hotel service they wish to redeem. Therefore, compared to the traditional hotel pre-sale product redemption method, this specification improves the process through hotel pre-sale product redemption technology. It defines corresponding resource consumption for different alternative hotel services and determines the user's cost accordingly, establishing a fair standard of measurement among the alternative hotel services. This reduces the likelihood of users blindly choosing the best option while considering the differences in cost, helps to improve the situation where users concentrate on redeeming relatively high-quality alternative hotel services, and can also increase users' interest in relatively low-quality alternative hotel services. This reduces the probability of users requesting refunds for hotel pre-sale products due to the inability to redeem the best option, thereby increasing the success rate of hotel pre-sale product redemption. Meanwhile, by redirecting users who were originally unable to redeem relatively high-quality alternative hotel services, enabling them to successfully redeem alternative hotel services of relatively lower quality but also lower cost, the platform can improve the utilization rate of service resources reserved for these alternative hotel services, avoid the waste of these service resources, help hotels to rationally allocate service resources internally, and improve the user experience of the technical services provided by the travel service platform for both users and hotel merchants. Attached Figure Description

[0012] Figure 1 This is a schematic diagram of the system architecture upon which a travel service platform relies, provided by an exemplary embodiment.

[0013] Figure 2 This is a flowchart of an exemplary embodiment of a method for processing information for redeeming services of pre-sold hotel products.

[0014] Figure 3 This is an exemplary embodiment of a flowchart illustrating an information processing method for redeeming services from pre-sold hotel products.

[0015] Figure 4 This is a schematic diagram of the structure of a device provided in an exemplary embodiment.

[0016] Figure 5This is a block diagram of an information processing apparatus for redeeming services of pre-sold hotel products, provided in an exemplary embodiment. Detailed Implementation

[0017] The user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data used for analysis, data stored, data displayed, etc.) involved in this manual are all information and data authorized by the user or fully authorized by all parties. Furthermore, the collection, use and processing of related data must comply with the relevant laws, regulations and standards of the relevant countries and regions, and corresponding operation portals are provided for users to choose to authorize or refuse.

[0018] Figure 1 This is a schematic diagram of the system architecture upon which a travel service platform relies, provided as an exemplary embodiment. Figure 1 As shown, the system architecture may include a server 11, a network 12, and several electronic devices, such as a PC (Personal Computer) 13, a mobile phone 14, etc.

[0019] Server 11 can be a physical server containing a single host, or it can be a virtual server hosted in a host cluster. During operation, server 11 can run server-side programs of the travel service platform to act as the server-side component of the travel service platform.

[0020] PC13 and mobile phone14 are just some of the types of electronic devices that users can use. In reality, users can obviously also use electronic devices such as tablets, laptops, PDAs (Personal Digital Assistants), wearable devices (such as smart glasses, smartwatches, etc.), etc., and one or more embodiments in this specification do not limit this. During operation, the electronic device can run the client-side program of the travel service platform to realize the client of the travel service platform. The aforementioned travel service platform client application can be launched and run on the electronic device. The client-side program can be a native application installed on the electronic device, or it can be a mini-program, quick app, or other similar form. Of course, when using web technologies such as HTML5 or similar, the relevant functions can be implemented through a browser-displayed page. This browser can be a standalone browser application or a browser module embedded in some applications.

[0021] As for the network 12 that enables interaction between electronic devices such as PC13 and mobile phone 14 and server 11, communication can be achieved using either wired or wireless networks, depending on the communication methods supported by the respective electronic devices. This specification does not impose any restrictions on this. For example, PC13 can support both wired and wireless communication, so it can use either wired or wireless networks as needed. Mobile phone 14 typically only supports wireless communication, so it can use a wireless network for communication.

[0022] The aforementioned travel service platform targets both merchants selling hotel pre-sale products and buyers purchasing hotel accommodations. The platform displays hotel pre-sale products defined by the platform and with specific hotel services provided by merchants, allowing buyers (hereinafter referred to as "users") to view, order, and redeem these products on the platform's client interface. In related technologies, because the cost of each hotel service included in a pre-sale product is not differentiated, different alternative hotel services of varying quality have the same cost for the user, leading users to consistently choose the higher-quality alternative hotel service. This specification addresses this by improving the hotel pre-sale product redemption process. It allows redemption of hotel services by consuming the redeemable resources defined in the pre-sale product, establishing a fair standard for each hotel service, reducing the tendency for users to concentrate on redeeming high-value or high-quality hotel services, and improving the user experience for both users and hotel merchants.

[0023] It should also be noted that all steps described in the embodiments below this specification can be executed by the server of the travel service platform, or some steps can be executed by the server of the travel service platform and others by the client of the travel service platform, and the execution results can be synchronized to the server. Technical personnel can determine the actual executor of each step based on requirements and actual conditions (such as execution efficiency and interaction complexity), and this specification does not impose any restrictions on this.

[0024] The following will combine Figure 2 This manual provides a detailed description of the technical solutions presented.

[0025] Figure 2 This is a flowchart illustrating an exemplary embodiment of a method for processing information on the redemption of pre-sold hotel products, applied to a travel service platform. For example... Figure 2 As shown, the method may include the following steps:

[0026] Step 202: Determine the hotel pre-sale products that the user has purchased. The hotel pre-sale products define an initial amount of resources to be redeemed and at least one type of hotel service. The same type of hotel service includes at least two alternative hotel services, and the sources of the at least two alternative hotel services belong to at least two hotels.

[0027] Step 204: In response to the received service redemption request, determine the remaining amount of resources to be redeemed for the hotel pre-sale products purchased by the user, the target hotel service to be redeemed, and the target resource consumption set for the target hotel service.

[0028] Step 206: Update the remaining amount of resources to be redeemed based on the target resource consumption, and complete the redemption operation for the target hotel service.

[0029] In one embodiment, the hotel pre-sale products that a user has purchased can be determined in several ways. For example, the client can determine the selected hotel pre-sale product in response to the user's selection of the order corresponding to the purchased hotel pre-sale product; the server can determine the hotel pre-sale product that the user has purchased based on the unique identifier of the hotel pre-sale product carried in the redemption request sent by the client, or it can determine the hotel pre-sale product that the user has purchased by querying the user's account, etc.

[0030] In this embodiment, the hotel pre-sale product defines at least one type of hotel service, which may include accommodation services and non-accommodation services. Accommodation services refer to the merchant providing users with hotel rooms of various specifications (standard rooms, suites, etc.) for accommodation. Non-accommodation services may include various other services besides accommodation services, including catering services, transportation services, and leisure and entertainment services, allowing users to enjoy hotel dining, airport transfers, gym access, and other corresponding services. For the same type of hotel service, the hotel pre-sale product includes at least two alternative hotel services of that type, that is, at least two different hotel services that users can choose to redeem, and these alternative hotel services originate from at least two hotels. For example, if a hotel pre-sale product only defines hotel services of the accommodation type, then the hotel pre-sale product may include three (more than two) alternative hotel services of the accommodation type, and these hotel services originate from at least two different hotels, such as "standard room accommodation" hotel service provided by Hotel A1, "suite accommodation" hotel service provided by Hotel A1, and "standard room accommodation" hotel service provided by Hotel B1. It should be noted that the hotel services included in the pre-sale hotel products can be added, deleted, or modified according to the actual situation, and this manual does not impose any restrictions on this.

[0031] In this embodiment, the hotel pre-sale product also defines an initial amount of resources to be redeemed. Correspondingly, each hotel service defined in the hotel pre-sale product also has a corresponding resource consumption. It is understood that the initial amount of resources to be redeemed in the hotel pre-sale product will decrease with each user's redemption action. Therefore, upon receiving a service redemption request from a user, the remaining amount of resources to be redeemed in the hotel pre-sale product already purchased by the user can be determined. Simultaneously, the hotel service requested by the user is identified as the target hotel service to be redeemed, and the resource consumption corresponding to that target hotel service is defined as the target resource consumption. Here, the unit describing the specific resource quantity can be defined by technical personnel according to actual needs, such as points, times, or credits; this application does not impose any restrictions on this.

[0032] In one embodiment, the remaining amount of resources to be redeemed for the hotel pre-sale product can be updated based on the target resource consumption determined in the aforementioned steps, and the redemption operation for the target hotel service can be completed at the same time as the update. This is equivalent to completing the cancellation of part of the hotel service defined in the hotel pre-sale product by deducting the target resource consumption from the remaining amount of resources to be redeemed for the hotel pre-sale product.

[0033] Specifically, when updating the remaining redeemable resources for a hotel pre-sale product based on the target resource consumption, the target resource consumption can be directly deducted from the remaining redeemable resources. For example, if the target resource consumption is 2 points, then 2 points will be directly deducted from the remaining redeemable resources. Alternatively, the actual resource deduction corresponding to the target resource consumption of the target hotel service can be calculated based on the user's corresponding discount coefficient, and then deducted from the remaining redeemable resources. In one scenario, a user who purchased a hotel pre-sale product may have already made purchases at certain hotels before redeeming the included hotel services, thus possessing membership status at those hotels. In this case, if the actual provider of the target hotel service requested by the user is a hotel where the user has a membership, the corresponding discount coefficient can be determined based on the user's membership status, and then the actual resource deduction can be calculated. For example, a user who purchased a hotel pre-sale product chooses to redeem the "standard room accommodation" hotel service provided by Hotel A1, and the target resource consumption for this target hotel service is 2 points. If the user has a "Premium Member" status at Hotel A1, their corresponding discount coefficient can be calculated as 0.5. The actual resource deduction is the product of the discount coefficient and the target resource consumption, i.e., 0.5 × 2 = 1 point. In this case, only 1 point will be deducted from the remaining resources to be redeemed. Of course, there are other scenarios where the actual resource deduction can be calculated based on the discount coefficient. If the user redeems hotel services on certain specific dates (such as during the hotel's off-season), the discount coefficient for this redemption can be determined based on the preset off-season discount, thus determining the actual resource deduction. For example, assuming the user chooses to redeem a "Standard Room Accommodation" at Hotel A1 during the off-season, with an off-season discount coefficient of 0.8 and a target resource consumption of 2 points, the actual resource deduction is 0.8 × 2 = 1.6 points. In this case, 1.6 points will be deducted from the remaining resources to be redeemed. Furthermore, if the user redeems multiple services simultaneously, such as booking multiple nights of hotel accommodation, a bulk discount can be offered as the discount coefficient for that user's redemption. For example, a user chooses to book a standard room at Hotel A1 for 3 consecutive nights, with a target resource consumption of 2 points per night, for a total consumption of 6 points. If the system defines a discount coefficient of 0.75 for bookings of 3 consecutive nights or more, the actual resource deduction will be 0.75 × 6 = 4.5 points. In this case, 4.5 points will be deducted from the remaining unredeemed resources. Technical personnel can define their own methods for determining the user's discount coefficient (such as based on membership level, or calculated using membership points), and can also define their own calculation method between the discount coefficient and the actual resource deduction; this manual does not impose any restrictions on this.

[0034] In one embodiment, the initial amount of resources to be redeemed for a hotel pre-sale product can be divided into multiple parts, each corresponding to one type of hotel service included in the pre-sale product. That is, each type of hotel service corresponds to a certain initial amount of resources to be redeemed, and the initial amounts of resources to be redeemed for each type of hotel service are independent and do not affect each other. In this case, after a user issues a redemption request, the remaining amount of resources to be redeemed updated based on the target resource consumption is actually the remaining amount of resources to be redeemed corresponding to the type of hotel service to which the target hotel service belongs. For example, if a hotel pre-sale product is defined as having both accommodation-type and non-accommodation-type hotel services, then the initial amount of resources to be redeemed for accommodation-type hotel services might be 5 points, while the initial amount of resources to be redeemed for non-accommodation-type hotel services might be 10 points. When a user redeems accommodation-type hotel services for the first time, the remaining amount of resources to be redeemed for accommodation-type hotel services is 5 points, and therefore this 5-point resource amount will be updated based on the target resource consumption (the specific update method can be found in the description of the aforementioned embodiment). If a user redeems hotel services of the accommodation type multiple times until the 5 resource points corresponding to the accommodation type hotel service are exhausted, then even if the user has never redeemed non-accommodation type hotel services, meaning the resource points corresponding to non-accommodation type hotel services still amount to 10, the user can no longer redeem accommodation type hotel services, and can only redeem non-accommodation type hotel services. Similarly, the various hotel services included in non-accommodation services can also have their own initial resource points to be redeemed, such as 4 points for catering services, 2 points for transportation services, etc. The initial resource points for these two items are also independent and do not affect each other, which will not be elaborated here.

[0035] In another embodiment, the hotel pre-sale product may also define only a general initial amount of resources to be redeemed. This initial amount of resources can be redeemed for any hotel service; that is, regardless of the type of hotel service the user requests to redeem, the general initial amount of resources to be redeemed is updated based on the target resource consumption. For example, a hotel pre-sale product defines a general initial amount of resources to be redeemed of 20 points. If the user chooses to redeem an accommodation-type hotel service for the first time, with a target resource consumption of 2 points, then the updated remaining amount of resources to be redeemed may be 18 points. If the user subsequently chooses to redeem a non-accommodation-type hotel service, with a target resource consumption of 1 point, then the updated remaining amount of resources to be redeemed may be 17 points. Technical personnel can choose the method of setting the initial amount of resources to be redeemed according to actual needs; this specification does not impose any restrictions on this.

[0036] As can be seen from the above embodiments, compared with the traditional hotel pre-sale product redemption method, this specification improves the process through the hotel pre-sale product redemption process technology. It defines the corresponding resource consumption for different alternative hotel services and determines the user's consumption cost accordingly. This establishes a fair measurement standard among various alternative hotel services, allowing users to reduce blindly choosing the best option while considering the differences in consumption costs. It helps to improve the situation where users concentrate on redeeming relatively high-quality alternative hotel services and can also increase users' interest in relatively low-quality alternative hotel services. This reduces the probability of users requesting refunds for hotel pre-sale products due to the inability to choose the best option, and improves the success rate of hotel pre-sale product redemption. Meanwhile, by redirecting users who were originally unable to redeem relatively high-quality alternative hotel services, enabling them to successfully redeem alternative hotel services of relatively lower quality but also lower cost, the platform can improve the utilization rate of service resources reserved for these alternative hotel services, avoid the waste of these service resources, help hotels to rationally allocate service resources internally, and improve the user experience of the technical services provided by the travel service platform for both users and hotel merchants.

[0037] In one embodiment, each hotel service also has a corresponding level. Among at least two alternative hotel services of the same type defined in the hotel pre-sale product, at least one alternative hotel service belongs to a different level than the other alternative hotel services. This is equivalent to the hotel pre-sale product in this embodiment providing at least two different levels of alternative hotel services of the same type. The level of any hotel service can be determined in various ways, such as based on the original sales price of the hotel service, dividing hotel services in different price ranges into different levels; or based on the star rating of the hotel service provider, dividing hotel services provided by hotels of different star ratings into different levels, and so on. At the same time, in this embodiment, each level of alternative hotel service corresponds to a different resource consumption, that is, the resource consumption is set according to the level of the hotel service. Generally, the higher the original selling price or the higher the hotel star rating, the higher the corresponding grade value and the higher the resource consumption. This embodiment of the specification adopts this correspondence. However, those skilled in the art can redefine the method for determining the grade value and the correspondence between grade and consumption. For example, the hotel service with the highest original selling price can be defined as the hotel service with the lowest grade value (e.g., grade 1). In this case, the hotel service with the lower grade value corresponds to a higher resource consumption. This specification does not impose any limitations on this.

[0038] Specifically, when a hotel pre-sale product includes two different alternative hotel services of the same type, these two alternative hotel services belong to different levels and have different resource consumption. However, when a hotel pre-sale product includes three or more different alternative hotel services of the same type, any two alternative hotel services may belong to the same level, and in this case, the resource consumption of these two alternative hotel services is the same. Continuing the previous example, if a hotel pre-sale product only defines accommodation services and includes three alternative hotel services of the accommodation type, such as "standard room accommodation" provided by Hotel A1, "suite accommodation" provided by Hotel A1, and "standard room accommodation" provided by Hotel B1, then the levels of these three alternative hotel services can be determined. For example, the level of the "standard room accommodation" service can be determined as level 1, and the level of the "suite accommodation" service can be determined as level 2. At this point, the "standard room accommodation" services offered by Hotel A1 and Hotel B1 belong to the same level of hotel service and correspond to the same resource consumption, such as a consumption of 1. However, the "suite accommodation" service offered by Hotel A1 belongs to a different level of hotel service, and its consumption should be differentiated, such as a consumption of 2. After a user initiates a service redemption request, the level of the target hotel service can be determined, and then the target resource consumption corresponding to that target hotel service can be determined based on the level.

[0039] As can be seen from the above embodiments, compared to defining different resource consumption for each hotel service, the method of classifying based on level is simpler and clearer. When redeeming hotel services, users can quickly understand the resource consumption corresponding to each hotel service through the level, and can also quickly filter out hotel services that meet their redemption needs through the level classification, without having to spend extra effort to understand the consumption of each hotel service one by one, thus improving the user's consumption experience.

[0040] In one embodiment, among the at least two alternative hotel services of the same type defined in the hotel pre-sale product, any two alternative hotel services can originate from different hotels of the same brand, different brands of the same group, or different groups. It is understood that hotels in the market typically belong to their respective groups and brands. For example, Hotel A1 located on X1 Road and Hotel A2 located on X2 Road both belong to Brand A; Hotel B1 located on Y1 Road and Hotel B2 located on Y2 Road both belong to Brand B; and Brand A and Brand B are both sub-brands under Group M. In related technologies, hotel pre-sale products are usually launched by a specific brand, and the hotel services included are only those provided by hotels under that brand. For example, if a user purchases a hotel pre-sale product launched by Brand A, they can choose to redeem accommodation services provided by Hotels A1 and A2 under Brand A. However, in the technical solution provided in this specification, the hotel pre-sale product is launched by a travel service platform, breaking the limitation of a single brand. It can attract different hotels under various groups and brands to jointly serve as providers of alternative hotel services in the hotel pre-sale product through a business recruitment approach. For example, if hotels A1 and A2 belong to brand A under group M, hotel B1 belongs to brand B under group M, and hotel C1 belongs to brand C under group N, then the hotel pre-sale product in this embodiment can simultaneously offer hotels A1, A2, B1, and C1 as alternative merchants. Users can choose to redeem hotel services offered by any of these alternative merchants. The method for determining alternative merchants will be described in detail in the following embodiments.

[0041] In one embodiment, the travel service platform can define the configuration data for hotel pre-sale products. Specifically, this may include the total product price, the initial amount of resources to be redeemed, the types of hotel services included, the resource consumption corresponding to each type of hotel service, and the service parameters of each hotel service. The total product price can be the total selling price of the hotel pre-sale product for the user, typically the price determined without any discount strategies. Subsequent discount strategies will be based on this total selling price. The initial amount of resources to be redeemed is the total amount of resources included in the hotel pre-sale product that can be used to redeem hotel services. Regarding the content of the hotel pre-sale product, it is necessary to determine which types of hotel services it includes (e.g., accommodation services or non-accommodation services, and if non-accommodation services are included, which specific services are included, such as catering services, transportation services, etc.). As described in the preceding embodiments, after a user issues a redemption request, the remaining redeemable resources updated based on the target resource consumption amount are actually the remaining redeemable resources corresponding to the type of hotel service to which the target service belongs. Therefore, it is also necessary to determine the resource consumption amount corresponding to each type of hotel service. For example, if the resource consumption amount corresponding to accommodation service is 5 points, it means that after purchasing the hotel pre-sale product, the user can use these 5 points to redeem one or more accommodation services. Simultaneously, it is also necessary to determine the service parameters of each hotel service included in the hotel pre-sale product. These service parameters can represent the specific hotel service, such as "standard room accommodation".

[0042] Next, the travel service platform will send recruitment requests to candidate merchants for each hotel service defined in the hotel pre-sale product. Candidate merchants are alternative providers of each hotel service in the pre-sale product. The travel service platform can use all merchants registered on the platform as candidates, or it can filter them based on merchant ratings, operating status, and other information to obtain a set of candidate merchants that meet preset criteria. The preset criteria can be adjusted according to actual circumstances. When sending recruitment requests to candidate merchants, the platform can include relevant recruitment information to inform them of the service parameters of the hotel services they need to provide in response to the recruitment request, as well as the settlement amount they will receive after the user completes the redemption. The settlement amount here is closely related to the resource consumption corresponding to the hotel service. Travel service platforms usually predefine the correspondence between the settlement amount and the resource consumption, but this correspondence does not have a direct impact on the merchant recruitment process. That is, when each merchant decides whether to respond to the recruitment, the main factor they consider is still the settlement amount they can get. The correspondence between the settlement amount and the resource consumption mainly serves the process of the travel service platform settling accounts with merchants. This settlement process will be described in detail in subsequent embodiments.

[0043] After sending a recruitment request to potential merchants, if any of them responds, it means that the merchant is willing to accept the settlement amount offered by the travel service platform and can provide hotel services with the corresponding service parameters. In this case, the hotel service provided by the merchant is designated as the candidate hotel service, and the merchant becomes the provider of that candidate hotel service. When multiple different levels of candidate hotel services are defined in the hotel pre-sale product, recruitment requests can be sent to potential merchants separately for each level. These requests are independent of each other. If a potential merchant can provide the corresponding level of hotel service, they can respond to all of these requests simultaneously.

[0044] For example, a travel service platform defines the initial redeemable resources for a hotel pre-sale product as 15 points, with 5 points for accommodation services and 10 points for non-accommodation services (5 points for dining and 5 points for transportation). The accommodation service category includes three different service parameters: "Single Room," "Standard Room," and "Suite," corresponding to Level 1, Level 2, and Level 3, respectively. For any of these hotel services, such as "Standard Room," the travel service platform can send a recruitment request to various candidate merchants (such as the aforementioned A1, A2, B1, and C1 hotels, etc.), including the service parameters and settlement amount for that particular hotel service in the request. Each candidate merchant receiving the recruitment request can choose whether to respond based on their own circumstances. If Hotel A1 and Hotel B1 respond to the investment promotion request, their "standard room accommodation" services will be offered together as alternative hotel services under the accommodation service type, with Hotel A1 and Hotel B1 acting as the providers of the corresponding alternative hotel services (if a user who purchased the hotel's pre-sale product chooses to redeem Hotel A1's "standard room accommodation", Hotel A1 will be the corresponding provider; and if a user chooses to redeem Hotel B1's "standard room accommodation", Hotel B1 will be the corresponding provider).

[0045] After defining and attracting merchants for hotel pre-sale products on the travel service platform, these products can be listed for sale. Then, in response to user purchase requests, the pre-sale products can be sold to the corresponding users. Specifically, when listing hotel pre-sale products on the travel service platform, multiple different sellers can be selected. It's important to understand that individual merchants may have online sales stores registered on the travel service platform, and the travel service platform itself will also have an official online sales store registered on the platform, in the same format as the merchants' online sales stores. Therefore, hotel pre-sale products can be sold either through the travel service platform's official online sales store or through individual merchants' online sales stores. Generally, the merchants selling hotel pre-sale products are usually the providers of the alternative hotel services included in the pre-sale product, but this specification does not restrict the sellers of hotel pre-sale products. Of course, merchants can also sell hotel pre-sale products defined by the travel service platform through offline channels, such as at the hotel front desk; at the same time, hotel pre-sale products defined by the travel service platform can also be sold on other online platforms. For example, if a merchant has registered an online sales store on another online platform, then the hotel pre-sale product can also be sold in the online sales store on that other online platform.

[0046] In one embodiment, after responding to a service redemption request and completing the redemption of the target hotel service, a corresponding settlement is also required. It should be noted that when a user purchases a pre-sale hotel product, the purchase amount is actually held by the travel service platform. Therefore, after the user redeems the hotel service, the travel service platform needs to pay the settlement amount corresponding to the hotel service to the merchant providing the hotel service. The settlement amount is determined based on the target resource consumption. If two alternative hotel services of the same type correspond to different resource consumptions, then the settlement amounts for these two hotel services will also be different. As described in the aforementioned embodiment, the travel service platform has a predefined correspondence between settlement amounts and resource consumptions. Therefore, based on the target resource consumption of the target hotel service, the settlement amount corresponding to the target hotel service can be quickly determined, and settlement can be made to the merchant providing the target hotel service based on this settlement amount.

[0047] In one embodiment, when the target hotel service includes the accommodation service of the target hotel, a service redemption request can be initiated in different ways. In one way, the service redemption request can be initiated by the client of the travel service platform in response to the user's accommodation service booking operation on the target hotel's calendar room booking page. Here, the hotel room booked in the traditional way is a calendar room: when booking a calendar room, the user needs to select both the space and the time, that is, the user needs to determine the specific hotel and the specific accommodation date to complete the booking. Accordingly, the page where the user books a calendar room is the calendar room booking page. In this embodiment, when the user performs a booking operation on the calendar room booking page, the client used by the user can respond to the booking operation and initiate a service redemption request. For example, if the user determines a hotel as the target hotel for the room they wish to book and performs a calendar room booking operation, if the user has a hotel service defined in the hotel pre-sale product they purchased, they can initiate a service redemption request for that hotel pre-sale product. At this time, the target hotel service is the hotel room that the user wishes to book, that is, the accommodation service provided by the hotel, and the target resource consumption is the resource consumption of the target hotel service. Understandably, the above process is equivalent to using the available resources from the hotel pre-sale product to offset all or part of the cost of the currently booked calendar room. Alternatively, the service redemption request can be initiated by the travel service platform's client in response to a user's redemption action for a hotel pre-sale product. After purchasing a hotel pre-sale product, the user can view its details on the order page or voucher page and perform the corresponding redemption action. For example, a user can find their purchased hotel pre-sale product by searching their historical order history. After entering the details page, they can trigger an action on the corresponding redemption control on the page, thereby initiating a service redemption request.

[0048] As can be seen from the above embodiments, the technical solution provided in this specification provides users with multiple redemption entry points. Users can initiate service redemption requests in various ways, making the redemption process more flexible and simple, facilitating user operations, and improving the user experience.

[0049] In one embodiment, users who purchase hotel pre-sale products can also be granted corresponding membership status. In related technologies, after a user purchases a hotel pre-sale product, the user is simply added to the seller's membership system, and may receive a certain number of membership points. However, in this embodiment, the membership systems corresponding to all the alternative hotel services defined for the hotel pre-sale product can be determined, and the user can be added to each of these systems, granting the user multiple membership statuses. Furthermore, considering that users may not necessarily perform a redemption operation after purchasing the hotel pre-sale product (e.g., choosing a refund later), or that some merchants may only grant membership status when the user makes an actual purchase, the system can also respond to the user's service redemption request by determining the target hotel service chosen for redemption and then granting the user membership status under the membership system corresponding to that target hotel service. Of course, each merchant can selectively add a certain number of membership points to users with corresponding membership status according to their internal membership rules; this specification does not impose any restrictions on this.

[0050] As can be seen from the above embodiments, the technical solution provided in this specification can associate users with multiple membership systems involved in hotel pre-sale products and assign users membership identities under different membership systems. This not only provides better consumption rights for users who purchase hotel pre-sale products, but also strengthens the connection between users and merchants and promotes subsequent transactions.

[0051] Figure 3 This is an exemplary embodiment of a flowchart illustrating an information processing method for redeeming services from pre-sold hotel products. The following will combine... Figure 3 The overall process is described. This overall process can be divided into a pre-sales stage and an after-sales stage, where the pre-sales stage includes steps 301 to 303, and the after-sales stage includes steps 304 to 309.

[0052] Step 301: The travel service platform defines the hotel pre-sale product. The travel service platform can define the configuration data for the hotel pre-sale product. This configuration data can specifically include the total product price, the initial amount of resources to be redeemed, the types of hotel services included, the resource consumption corresponding to each type of hotel service, and the service parameters for each hotel service. The specific definition method and content of the hotel pre-sale product can be found in the aforementioned embodiments and will not be repeated here.

[0053] Step 302: Merchants are recruited for the hotel pre-sale product, and candidate hotel services are identified. The travel service platform will send recruitment requests to candidate merchants for each hotel service defined in the hotel pre-sale product, and may include relevant recruitment information in the recruitment requests. If any candidate merchant responds to the recruitment request, the hotel service provided by that candidate merchant can be used as a candidate hotel service, and that candidate merchant will become the provider of that candidate hotel service.

[0054] Step 303: List hotel pre-sale products for sale. Travel service platforms can list hotel pre-sale products for sale through various channels, and sell the hotel pre-sale products to the corresponding users after a user initiates a purchase request.

[0055] Step 304: Determine the hotel pre-sale products purchased by the user. As described in the preceding embodiments, the hotel pre-sale products purchased by the user can be determined in various ways. For example, the server of the travel service platform can query the user's unique identifier to determine the hotel pre-sale products purchased by the user. Step 305: Receive a service redemption request. The service redemption request is initiated by the user who purchased the hotel pre-sale products. Specifically, the client of the travel service platform used by the user can initiate a service redemption request in response to the user's accommodation booking operation on the calendar room booking page of the target hotel, or it can initiate a service redemption request in response to the user's redemption operation for hotel pre-sale products.

[0056] Step 306: Determine the target hotel service the user needs to redeem and related information. Specifically, this requires determining the remaining amount of resources to be redeemed from the user's purchased hotel pre-sale products, the target hotel service to be redeemed, and the target resource consumption amount set for that target hotel service.

[0057] Step 307: Update the remaining unredeemed resources for the hotel pre-sale product and complete the redemption operation. Here, the remaining unredeemed resources for the hotel pre-sale product need to be updated based on the target resource consumption. Specifically, the target resource consumption can be directly deducted from the remaining unredeemed resources, or the actual resource deduction amount corresponding to the target resource consumption amount can be calculated based on the user's discount coefficient, and then the actual resource deduction amount can be deducted from the remaining unredeemed resources.

[0058] Step 308: Assign corresponding membership status to users who purchase hotel pre-sale products. In one approach, membership status can be assigned to the user within the membership system corresponding to the target hotel service after the user initiates a service redemption request. This is equivalent to assigning membership status after the user has actually redeemed a hotel service provided by a merchant. In this case, this step should be executed after step 307. In another approach, after the user purchases the hotel pre-sale product, the user can be added to the membership systems corresponding to all the alternative hotel services defined in the hotel pre-sale product, assigning the user multiple membership statuses. In this case, this step can be executed immediately after the user purchases the hotel pre-sale product. Technical personnel can determine the appropriate execution timing based on requirements and the actual implementation method of this step.

[0059] Step 309: Settle accounts with merchants. Specifically, the settlement amount for the target hotel service needs to be determined based on the target resource consumption corresponding to the target hotel service, and then the merchant providing the target hotel service will be settled based on this settlement amount.

[0060] As can be seen from the above embodiments, compared with the traditional hotel pre-sale product redemption method, this specification improves the process through the hotel pre-sale product redemption process technology. It defines corresponding resource consumption for different alternative hotel services and determines the user's consumption cost accordingly, establishing a fair measurement standard among various alternative hotel services. This reduces blind redemption based on cost differences, helps improve the situation where users concentrate on redeeming relatively high-quality alternative hotel services, and improves the user experience of the technical services provided by the travel service platform for both users and hotel merchants. Furthermore, the hotel pre-sale products in this specification are launched by the travel service platform, breaking the limitation of a single brand. Through investment promotion, different hotels under various groups and brands can jointly serve as providers of various alternative hotel services in the hotel pre-sale products. It also provides users with better benefits by improving the way membership is granted. Therefore, the technical solution provided in this specification can comprehensively promote the success rate of product transactions, improve hotel operations, and enhance the user consumption experience.

[0061] Figure 4 This is a schematic structural diagram of a device provided in an exemplary embodiment. Please refer to... Figure 4At the hardware level, the device includes a processor 402, an internal bus 404, a network interface 406, memory 408, and non-volatile memory 410, and may also include other hardware required for its functions. One or more embodiments of this specification can be implemented in software, for example, the processor 402 reads the corresponding computer program from the non-volatile memory 410 into memory 408 and then runs it. Of course, in addition to software implementation, one or more embodiments of this specification do not exclude other implementation methods, such as logic devices or a combination of hardware and software, etc. That is to say, the execution subject of the following processing flow is not limited to each logic unit, but can also be hardware or logic devices.

[0062] Please refer to Figure 5 Information processing devices for redeeming services of pre-sold hotel products can be applied to, for example... Figure 4 The device shown is specifically applied to the server side of a travel service platform to implement the technical solution described in this specification. This information processing device for redeeming pre-sold hotel products may include: a product determination unit 501, a service determination unit 502, and an update redemption unit 503. Among them,

[0063] Product determination unit 501 is used to determine the hotel pre-sale products purchased by the user. The hotel pre-sale products define an initial amount of resources to be redeemed and at least one type of hotel service. The same type of hotel service includes at least two alternative hotel services, and the sources of the at least two alternative hotel services belong to at least two hotels.

[0064] The service determination unit 502 is used to respond to a received service redemption request by determining the remaining amount of resources to be redeemed for the hotel pre-sale products purchased by the user, the target hotel service to be redeemed, and the target resource consumption set for the target hotel service.

[0065] The update redemption unit 503 is used to update the remaining amount of resources to be redeemed based on the target resource consumption and to complete the redemption operation for the target hotel service.

[0066] Optionally, among the at least two alternative hotel services of the same type, at least one alternative hotel service belongs to a different category than the other alternative hotel services;

[0067] Each level of alternative hotel service corresponds to a different amount of resource consumption.

[0068] Optionally, in the at least two alternative hotel services of the same type, the sources of any two alternative hotel services belong to any of the following:

[0069] Different hotels under the same brand, different brands within the same group, and different groups.

[0070] Optionally, the types of alternative hotel services defined in the hotel pre-sale product include: accommodation services and / or non-accommodation services;

[0071] The non-accommodation services include at least one of the following: catering services, transportation services, and leisure and entertainment services.

[0072] Optionally, the update exchange unit 503 is specifically used for:

[0073] The target resource consumption amount is deducted from the remaining amount of resources to be redeemed; or...

[0074] Based on the discount coefficient corresponding to the user, calculate the actual resource deduction amount corresponding to the target resource consumption amount, and deduct the actual resource deduction amount from the remaining amount of resources to be redeemed.

[0075] Optionally, the device further includes a member determination unit 504:

[0076] Used to assign the user membership under the membership system corresponding to each of the alternative hotel services defined in the hotel pre-sale product; or...

[0077] In response to the received service redemption request, the user is granted membership under the membership system corresponding to the target hotel service.

[0078] Optionally, the device further includes a settlement unit 505:

[0079] This is used to determine the settlement amount of the target hotel service based on the target resource consumption, and to settle accounts with the merchants providing the target hotel service.

[0080] Optionally, the target hotel service includes accommodation services at the target hotel; wherein:

[0081] The service redemption request is initiated by the client of the travel service platform in response to the user's accommodation booking operation on the target hotel's calendar room booking page; or,

[0082] The service redemption request is initiated by the client of the travel service platform in response to the user's redemption operation for the hotel pre-sale product.

[0083] Optionally, the device further includes a product sales unit 506, used for:

[0084] The hotel pre-sale products will be listed and sold on the travel service platform;

[0085] In response to the purchase request initiated by the user, the hotel pre-sale product is sold to the user;

[0086] The process of generating the hotel pre-sale product includes:

[0087] Define the configuration data for the hotel pre-sale product, which includes the total product price, the initial amount of resources to be redeemed, the types of hotel services included, the resource consumption corresponding to each type of hotel service, and the service parameters of each hotel service.

[0088] For each hotel service defined in the hotel pre-sale product, a recruitment request is sent to the candidate merchants; and for candidate merchants who respond to the recruitment request and can provide hotel services that meet the corresponding service parameters, their hotel services are added as candidate hotel services under the corresponding type of hotel service in the hotel pre-sale product.

[0089] Based on the same concept as the methods described above, this specification also provides an electronic device, including: a processor; a memory for storing processor-executable instructions; wherein the processor performs the steps of the method as described in any of the above embodiments by executing the executable instructions.

[0090] Based on the same concept as the methods described above, this specification also provides a computer-readable storage medium having computer instructions stored thereon that, when executed by a processor, implement the steps of the methods as described in any of the above embodiments.

[0091] Based on the same concept as the methods described above, this specification also provides a computer program product, including a computer program / instructions that, when executed by a processor, implement the steps of the methods as described in any of the above embodiments.

Claims

1. A method for processing information on service redemption for pre-sold hotel products, characterized in that, Applications to travel service platforms include: The system identifies the hotel pre-sale products that the user has purchased. These pre-sale products define an initial amount of resources to be redeemed and at least one type of hotel service. Each type of hotel service includes at least two alternative hotel services, which originate from at least two different hotels. Furthermore, among the at least two alternative hotel services of the same type, at least one alternative hotel service belongs to a different level than the other alternative hotel services, and each level of alternative hotel service corresponds to a different amount of resource consumption. In response to a received service redemption request, determine the remaining amount of resources to be redeemed for the hotel pre-sale products purchased by the user, the target hotel service to be redeemed, and the target resource consumption set for the target hotel service; Update the remaining amount of resources to be redeemed based on the target resource consumption, and complete the redemption operation for the target hotel service.

2. The method according to claim 1, characterized in that, Of the at least two alternative hotel services of the same type, the sources of any two alternative hotel services of different categories belong to either of the following: Different hotels under the same brand, different brands within the same group, and different groups.

3. The method according to claim 1, characterized in that, The types of alternative hotel services defined in the hotel pre-sale products include: accommodation services and / or non-accommodation services; The non-accommodation services include at least one of the following: catering services, transportation services, and leisure and entertainment services.

4. The method according to claim 1, characterized in that, The step of updating the remaining amount of resources to be redeemed based on the target resource consumption includes: The target resource consumption amount is deducted from the remaining amount of resources to be redeemed; or... Based on the discount coefficient corresponding to the user, calculate the actual resource deduction amount corresponding to the target resource consumption amount, and deduct the actual resource deduction amount from the remaining amount of resources to be redeemed.

5. The method according to claim 1, characterized in that, Also includes: Assign the user a membership under the membership system corresponding to each of the alternative hotel services defined in the hotel pre-sale product; or, In response to the received service redemption request, the user is granted membership under the membership system corresponding to the target hotel service.

6. The method according to claim 1, characterized in that, Also includes: The settlement amount for the target hotel service is determined based on the target resource consumption, and settlement is made with the merchant providing the target hotel service.

7. The method according to claim 1, characterized in that, The target hotel services include accommodation services at the target hotel; wherein: The service redemption request is initiated by the client of the travel service platform in response to the user's accommodation booking operation on the target hotel's calendar room booking page; or, The service redemption request is initiated by the client of the travel service platform in response to the user's redemption operation for the hotel pre-sale product.

8. The method according to claim 1, characterized in that, Also includes: The hotel pre-sale products will be listed and sold on the travel service platform; In response to the purchase request initiated by the user, the hotel pre-sale product is sold to the user; The process of generating the hotel pre-sale product includes: Define the configuration data for the hotel pre-sale product, which includes the total product price, the initial amount of resources to be redeemed, the types of hotel services included, the resource consumption corresponding to each type of hotel service, and the service parameters of each hotel service. For each hotel service defined in the hotel pre-sale product, a recruitment request is sent to the candidate merchants; and for candidate merchants who respond to the recruitment request and can provide hotel services that meet the corresponding service parameters, their hotel services are added as candidate hotel services under the corresponding type of hotel service in the hotel pre-sale product.

9. A computer program product, characterized in that, Includes a computer program / instructions that, when executed by a processor, implement the steps of the method as described in any one of claims 1-8.

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