Monitoring method and device for refrigerator, refrigerator and computer readable storage medium

Abstract

The invention relates to the technical field of refrigeration equipment, and discloses a monitoring method for a refrigerator, which comprises the following steps: acquiring the running state of the refrigerator; determining the abnormal type of the refrigerator according to the running state of the refrigerator; according to the exception type of the refrigerator, determining an exception level corresponding to the exception type and a reminding strategy corresponding to the exception level; and the reminding strategy is sent to terminal equipment associated with the refrigerator to remind a user of abnormity. According to the method, the user can timely and quickly determine the exception type or the exception reason, and the subsequent exception handling efficiency is improved. The invention further discloses a monitoring device for the refrigerator, the refrigerator and a computer readable storage medium.

Description

Technical Field

[0001] The present application relates to the technical field of refrigeration equipment, for example, to a monitoring method and device for a refrigerator, a refrigerator, and a computer-readable storage medium. Background Art

[0002] At present, with the rapid development of science and technology, refrigerators are becoming more diversified and intelligent. As refrigerators become increasingly diversified and intelligent, higher requirements are also placed on refrigerator after-sales service. The traditional after-sales service method is: when a refrigerator fails, the user contacts professional after-sales personnel to diagnose the fault and repair it. The above after-sales service method has high requirements on the professional ability of professional after-sales personnel. If the fault is more difficult, it will not be able to quickly troubleshoot the fault, which will have a negative impact on the user experience.

[0003] In order to quickly troubleshoot refrigerator faults, the relevant technology discloses a smart refrigerator remote fault warning system, including: a refrigerator detection unit, a WIFI (Wireless Fidelity) module and a remote fault diagnosis server; the refrigerator detection unit is used to detect the operating status of the smart refrigerator in real time, and determine whether there is fault information based on the operating status, and send the fault information to the remote fault diagnosis server through the WIFI module; the remote fault diagnosis server stores fault type information and fault handling method information corresponding to the fault type, and the remote fault diagnosis server is used to match the received fault information with the fault type information to obtain the fault handling method of the fault information.

[0004] In the process of implementing the embodiments of the present disclosure, it is found that there are at least the following problems in the related art:

[0005] Although the relevant technology can send fault information to a remote fault diagnosis server so that users can perform fault diagnosis, it cannot quickly and accurately know the type of abnormality or the cause of the abnormality, and thus cannot perform fault handling. It may even require manual on-site inspection to determine the type of abnormality or the cause of the abnormality, which affects the efficiency of abnormality handling.

[0006] It should be noted that the information disclosed in the above background technology section is only used to enhance the understanding of the background of the present application, and therefore may include information that does not constitute the prior art known to ordinary technicians in the field. Summary of the invention

[0007] In order to provide a basic understanding of some aspects of the disclosed embodiments, a brief summary is given below. The summary is not an extensive review, nor is it intended to identify key / critical components or delineate the scope of protection of these embodiments, but rather serves as a prelude to the detailed description that follows.

[0008] The embodiments of the present disclosure provide a monitoring method and device for a refrigerator, a refrigerator, and a computer-readable storage medium, so that a user can promptly and quickly determine the type or cause of an abnormality, thereby improving the efficiency of subsequent abnormality processing.

[0009] In some embodiments, the method includes: obtaining the operating status of the refrigerator; determining the abnormality type of the refrigerator based on the operating status of the refrigerator; determining the abnormality level corresponding to the abnormality type and the reminder strategy corresponding to the abnormality level based on the abnormality type of the refrigerator; and sending the reminder strategy to the terminal device associated with the refrigerator to prompt the user that there is an abnormality.

[0010] In some embodiments, according to the abnormality type of the refrigerator, the abnormality level corresponding to the abnormality type and the reminder strategy corresponding to the abnormality level are determined, including: when the abnormality type is temperature setting abnormality or door closing abnormality, food management abnormality, purification abnormality, the abnormality level of the refrigerator is determined to be the first abnormality level; when the abnormality type is structural component or refrigeration device operation abnormality, the abnormality level of the refrigerator is determined to be the second abnormality level; when the abnormality type is abnormal power failure, the abnormality level of the refrigerator is determined to be the third abnormality level; wherein the first abnormality level is higher than the second abnormality level, and the second abnormality level is higher than the third abnormality level.

[0011] In some embodiments, the reminder strategy includes pushing reminder information at a preset frequency, and the preset frequency is positively correlated with the abnormality level.

[0012] In some embodiments, sending a reminder strategy to a terminal device associated with a refrigerator includes: determining a target communication link according to the abnormality type; and sending the reminder strategy to the terminal device associated with the refrigerator using the target communication link.

[0013] In some embodiments, the refrigerator includes a main control board and a user identity identification SIM card, the main control board includes a wireless fidelity WIFI module, and the target communication link is determined according to the abnormality type, including: when the abnormality type is abnormal power failure, determining the first communication link as the target communication link; when the abnormality type is not abnormal power failure, determining the second communication link as the target communication link; wherein the first communication link represents the communication link established between the SIM card and the terminal device, and the second communication link represents the communication link established between the main control board and the terminal device using the WIFI module.

[0014] In some embodiments, a second communication link is established in the following manner: the main control board sends an authentication request to the terminal device; in response to the authentication response, the main control board performs a binding operation with the terminal device to build a second communication link, and the authentication response is generated by the terminal device to verify the authentication request and sent to the main control board when the authentication passes.

[0015] In some embodiments, after determining the abnormality type of the refrigerator according to the operating status of the refrigerator, it also includes: determining a processing strategy corresponding to the abnormality type according to the abnormality type of the refrigerator; sending the processing strategy to a terminal device associated with the refrigerator to guide the user to handle the abnormality according to the processing strategy.

[0016] In some embodiments, a device includes a processor and a memory storing program instructions, and the processor is configured to execute the aforementioned monitoring method for a refrigerator when running the program instructions.

[0017] In some embodiments, a refrigerator includes: a refrigerator body; and a monitoring device for a refrigerator as described above, installed on the refrigerator body.

[0018] In some embodiments, a computer-readable storage medium stores program instructions, and when the program instructions are executed, the computer is used to execute the monitoring method for a refrigerator as described above.

[0019] The monitoring method and device for a refrigerator, the refrigerator, and the computer-readable storage medium provided by the embodiments of the present disclosure can achieve the following technical effects:

[0020] After obtaining the operating status of the refrigerator, the disclosed embodiment determines the abnormality type of the refrigerator according to the operating status, and then determines the abnormality level corresponding to the abnormality type and the reminder strategy corresponding to the abnormality level according to the abnormality type of the refrigerator. In this way, the user carrying the terminal device can quickly determine the abnormality type or abnormality cause according to the received reminder strategy, which is conducive to improving the timeliness of subsequent abnormality processing, thereby improving the efficiency of abnormality processing.

[0021] The above general description and the following description are exemplary and explanatory only and are not intended to limit the present application. BRIEF DESCRIPTION OF THE DRAWINGS

[0022] One or more embodiments are exemplarily described by corresponding drawings, which do not limit the embodiments. Elements with the same reference numerals in the drawings are shown as similar elements, and the drawings do not constitute a scale limitation, and wherein:

[0023] Figure 1 is a schematic diagram of a monitoring method for a refrigerator provided by an embodiment of the present disclosure;

[0024] Figure 2 is a schematic diagram of another monitoring method for a refrigerator provided by an embodiment of the present disclosure;

[0025] Figure 3 is a schematic diagram of another monitoring method for a refrigerator provided by an embodiment of the present disclosure;

[0026] Figure 4is a schematic diagram of another monitoring method for a refrigerator provided by an embodiment of the present disclosure;

[0027] Figure 5 is a schematic diagram of a monitoring device for a refrigerator provided by an embodiment of the present disclosure;

[0028] Figure 6 It is a schematic diagram of a refrigerator provided in an embodiment of the present disclosure. DETAILED DESCRIPTION

[0029] In order to be able to understand the features and technical contents of the embodiments of the present disclosure in more detail, the implementation of the embodiments of the present disclosure is described in detail below in conjunction with the accompanying drawings. The attached drawings are for reference only and are not used to limit the embodiments of the present disclosure. In the following technical description, for the convenience of explanation, a full understanding of the disclosed embodiments is provided through multiple details. However, one or more embodiments can still be implemented without these details. In other cases, to simplify the drawings, well-known structures and devices can be simplified for display.

[0030] The terms "first", "second", etc. in the specification and claims of the embodiments of the present disclosure and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the terms used in this way can be interchanged where appropriate, so that the embodiments of the embodiments of the present disclosure described herein. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions.

[0031] Unless otherwise stated, the term "plurality" means two or more.

[0032] In the embodiment of the present disclosure, the character " / " indicates that the preceding and following objects are in an "or" relationship. For example, A / B indicates: A or B.

[0033] The term "and / or" is a description of the association relationship between objects, indicating that three relationships can exist. For example, A and / or B means: A or B, or, A and B.

[0034] The term "correspondence" may refer to an association relationship or a binding relationship. The correspondence between A and B means that there is an association relationship or a binding relationship between A and B.

[0035] In the embodiments of the present disclosure, smart home appliances refer to home appliances that are formed by introducing microprocessors, sensor technology, and network communication technology into home appliances. They have the characteristics of intelligent control, intelligent perception, and intelligent application. The operation process of smart home appliances often relies on the application and processing of modern technologies such as the Internet of Things, the Internet, and electronic chips. For example, smart home appliances can be connected to electronic devices to enable users to remotely control and manage the smart home appliances.

[0036] In the disclosed embodiments, the terminal device refers to an electronic device with a wireless connection function. The terminal device can communicate with the above-mentioned smart home appliances by connecting to the Internet, or can communicate with the above-mentioned smart home appliances directly through Bluetooth, WIFI, etc. In some embodiments, the terminal device is, for example, a mobile device, a computer, or a vehicle-mounted device built into a hover car, or any combination thereof. Mobile devices may include, for example, mobile phones, smart home devices, wearable devices, smart mobile devices, virtual reality devices, etc., or any combination thereof, wherein wearable devices include, for example: smart watches, smart bracelets, pedometers, etc.

[0037] The embodiment of the present disclosure provides a refrigerator, including a main control board, a SIM card, and a power storage module. The power storage module is used to supply power to the SIM card. In a specific application, the main control board includes a power supply module, and the power supply module is used to supply power to the main control board. The SIM card and the main control board are independent of each other, and the power supply module and the power storage module are independent of each other.

[0038] Based on the above refrigerator, combined Figure 1 As shown, the embodiment of the present disclosure provides a monitoring method for a refrigerator, comprising:

[0039] S01, the refrigerator obtains the operating status of the refrigerator.

[0040] In this step, the operating status of the refrigerator includes the operating data of the refrigerator operation stage. The operating data includes the operating parameter values ​​of the whole machine or the operating parameter values ​​of the components, and the operating mode of the whole machine. Among them, the components include the structural components or refrigeration devices configured in the refrigerator. The structural components include the refrigerator body and door body, drawers, shelves, etc. The refrigeration devices include compressors and fans, thermostats, temperature sensors, humidity sensors, etc. This is conducive to realizing all-round operation monitoring of the refrigerator.

[0041] S02, the refrigerator determines the abnormality type of the refrigerator according to the operating state of the refrigerator.

[0042] In this step, the abnormality type includes part or all of the abnormality of the whole machine, the abnormality of the structural components, and the abnormality of the refrigeration device. As an example, when the operating state of the refrigerator is the temperature value of the freezer compartment, the refrigerator determines the abnormality type of the refrigerator according to the operating state of the refrigerator, including: the refrigerator determines that the abnormality type of the refrigerator is a freezing temperature abnormality according to the temperature value of the freezer compartment. As another example, when the operating state of the refrigerator is the operating frequency value of the compressor, the refrigerator determines the abnormality type of the refrigerator according to the operating state of the refrigerator, including: the refrigerator determines that the abnormality type of the refrigerator is a compressor failure according to the operating frequency value of the compressor.

[0043] S03, the refrigerator determines the abnormality level corresponding to the abnormality type and the reminder strategy corresponding to the abnormality level according to the abnormality type of the refrigerator.

[0044] S04, the refrigerator sends a reminder policy to a terminal device associated with the refrigerator to remind the user that an abnormality exists. The terminal device is carried by the user.

[0045] The monitoring method for refrigerators provided by the embodiment of the present disclosure is adopted. After obtaining the operating status of the refrigerator, the embodiment of the present disclosure determines the abnormal type of the refrigerator according to the operating status, and then determines the abnormal level corresponding to the abnormal type and the reminder strategy corresponding to the abnormal level according to the abnormal type of the refrigerator. In this way, the user carrying the terminal device can quickly determine the abnormal type or abnormal cause according to the received reminder strategy, which is conducive to improving the timeliness of subsequent abnormal processing, thereby improving the efficiency of abnormal processing.

[0046] Optionally, the refrigerator determines an abnormality level corresponding to the abnormality type and a reminder strategy corresponding to the abnormality level according to the abnormality type of the refrigerator, including:

[0047] When the abnormality type is temperature setting abnormality or door closing abnormality, food management abnormality, or purification abnormality, the refrigerator determines that the abnormality level of the refrigerator is the first abnormality level.

[0048] In a case where the abnormality type is that a structural component or a refrigeration device operates abnormally, the refrigerator determines that the abnormality level of the refrigerator is a second abnormality level.

[0049] In a case where the abnormality type is abnormal power failure, the refrigerator determines that the abnormality level of the refrigerator is the third abnormality level.

[0050] The first abnormality level is higher than the second abnormality level, and the second abnormality level is higher than the third abnormality level.

[0051] In this way, the embodiments of the present disclosure can set the corresponding exception level according to the specific exception type, realize the classification of the exception level, and thus implement different reminder strategies for exception types of different exception levels, which is beneficial for users to intuitively and quickly determine the exception type or cause of the exception according to the reminder strategy corresponding to the exception level, and is beneficial to improving the timeliness of subsequent exception processing, thereby improving the efficiency of exception processing.

[0052] It should be noted that the abnormality type can be set according to the probability of occurrence of the abnormality, and the probability of occurrence of the abnormality type is positively correlated with the abnormality level. Specifically, the higher the probability of occurrence of the abnormality type, the higher the abnormality level, and the lower the probability of occurrence of the abnormality type, the lower the abnormality level. For example, the probability of occurrence of temperature setting abnormality and door body closing abnormality, food management abnormality, and purification abnormality is the highest, the probability of occurrence of structural component or refrigeration device operation abnormality is second, and the probability of abnormal power failure abnormality is the lowest. Then, the temperature setting abnormality and door body closing abnormality, food management abnormality, and purification abnormality are set to the same abnormality type, and the structural component or refrigeration device operation abnormality is set to the same abnormality type, and the abnormal power failure abnormality is set to the same abnormality type.

[0053] Optionally, the reminder strategy includes pushing reminder information at a preset frequency, and the preset frequency is positively correlated with the abnormality level. Specifically, the higher the abnormality level, the higher the preset frequency, and the lower the abnormality level, the lower the preset frequency.

[0054] In this way, the user can quickly determine the possible exception type according to the level of the received preset frequency, which is beneficial to subsequent exception processing and further improves the exception processing efficiency.

[0055] Optionally, the reminder information includes any one of voice information, image information and text information.

[0056] In a specific example, the preset frequency of a high abnormality level may be to push 3 reminder messages every 2 seconds. The preset frequency of a low abnormality level may be to push 1 reminder message every 2 seconds. It is understandable that the preset frequencies of different abnormality levels may be set according to actual scenarios.

[0057] Combination Figure 2 As shown, the embodiment of the present disclosure also provides a monitoring method for a refrigerator, comprising:

[0058] S11, the refrigerator obtains the operating status of the refrigerator.

[0059] S12, the refrigerator determines the abnormality type of the refrigerator according to the operating state of the refrigerator.

[0060] S13, the refrigerator determines the abnormality level corresponding to the abnormality type and the reminder strategy corresponding to the abnormality level according to the abnormality type of the refrigerator.

[0061] S14, the refrigerator determines a target communication link according to the abnormality type.

[0062] S15, the refrigerator uses the target communication link to send a reminder strategy to a terminal device associated with the refrigerator.

[0063] The communication link refers to the link established between the SIM card and the terminal device to achieve communication.

[0064] Using the monitoring method for refrigerators provided by the embodiment of the present disclosure, after obtaining the operating status of the refrigerator, the embodiment of the present disclosure determines the abnormality type of the refrigerator according to the operating status, and then determines the abnormality level corresponding to the abnormality type and the reminder strategy corresponding to the abnormality level according to the abnormality type of the refrigerator. In this way, users carrying terminal devices can quickly determine the abnormality type or abnormality cause according to the received reminder strategy, which is conducive to improving the timeliness of subsequent abnormality processing, thereby improving the efficiency of abnormality processing. In addition, the refrigerator can only send its abnormal conditions to the terminal device when its power supply is normal. Therefore, the refrigerator determines the target communication link according to the abnormality type, and uses the target communication link to send the reminder strategy to the terminal device associated with the refrigerator, so that the user can be aware of the abnormal conditions that may occur in the refrigerator in real time, ensuring the timeliness of abnormality processing.

[0065] Optionally, the refrigerator determines a target communication link according to the abnormality type, including:

[0066] When the abnormal type is abnormal power failure, the refrigerator determines the first communication link as the target communication link;

[0067] When the abnormality type is not abnormal power failure, the refrigerator determines the second communication link as the target communication link;

[0068] The first communication link refers to the communication link established between the SIM card and the terminal device, and the second communication link refers to the communication link established between the main control board and the terminal device using the WIFI module.

[0069] In this way, when the abnormal type is abnormal power failure, it is impossible to provide normal power supply to the refrigerator main control board, and the abnormality cannot be sent to the terminal device. In order to achieve the normal transmission of abnormal power failure, the embodiment of the present disclosure is equipped with a SIM card that is independent of the main control board and independently powered on the refrigerator, so that when the refrigerator has an abnormal power failure, a reminder strategy can be sent through the communication link established between the SIM card and the terminal device, and when other abnormalities different from abnormal power failure occur, a reminder strategy is sent through the communication link established between the WIFI module and the terminal device. In this way, the user can continuously learn about the abnormal conditions of the refrigerator and respond quickly to the abnormal conditions.

[0070] Optionally, combined Figure 3 As shown, the refrigerator establishes the second communication link in the following manner:

[0071] S21, the main control board sends an authentication request to the terminal device.

[0072] S22, the main control board performs a binding operation with the terminal device in response to the authentication response to establish a second communication link. The authentication response is generated by the terminal device to verify the authentication request and sent to the main control board when the verification passes.

[0073] In this way, the embodiment of the present disclosure sends an authentication request to the terminal device through the main control board. After receiving the authentication request, the terminal device verifies it and generates an authentication response when the verification is passed and sends it to the main control board. Afterwards, the main control board responds to the authentication response and performs a binding operation with the terminal device to build a second communication link. In this way, the second communication link can be smoothly built to realize the transmission of reminder strategies for other abnormalities different from the power-off abnormality, which is conducive to improving the efficiency of abnormality handling.

[0074] It should be noted that the terminal device is configured with an application program, and the main control board can establish a second communication link by transmitting requests with the application program.

[0075] Combination Figure 4 As shown, the embodiment of the present disclosure also provides a monitoring method for a refrigerator, comprising:

[0076] S31, the refrigerator obtains the operating status of the refrigerator.

[0077] S32, the refrigerator determines the abnormality type of the refrigerator according to the operating state of the refrigerator.

[0078] S33, the refrigerator determines the abnormality level corresponding to the abnormality type and the reminder strategy corresponding to the abnormality level according to the abnormality type of the refrigerator.

[0079] S34, the refrigerator sends a reminder policy to the terminal device associated with the refrigerator to prompt the user that there is an abnormality.

[0080] S35, the refrigerator determines a processing strategy corresponding to the abnormality type according to the abnormality type of the refrigerator.

[0081] S36, the refrigerator sends a processing strategy to a terminal device associated with the refrigerator to guide the user to handle the exception according to the processing strategy.

[0082] The monitoring method for refrigerators provided by the embodiment of the present disclosure is adopted. After obtaining the operating status of the refrigerator, the embodiment of the present disclosure determines the abnormal type of the refrigerator according to the operating status, and then determines the abnormal level corresponding to the abnormal type, the reminder strategy corresponding to the abnormal level, and the processing strategy corresponding to the abnormal type according to the abnormal type of the refrigerator. In this way, the user carrying the terminal device can quickly determine the abnormal type or abnormal cause according to the received reminder strategy, and the user carrying the terminal device can receive the processing strategy corresponding to the abnormal type in a timely manner, so as to perform abnormal processing in a targeted manner, and further improve the efficiency of abnormal processing.

[0083] It should be noted that the refrigerator sends a processing strategy to a terminal device associated with the refrigerator, including: the refrigerator determines a target communication link according to the abnormality type; the refrigerator uses the target communication link to send the processing strategy to the terminal device associated with the refrigerator. The specific steps of the refrigerator determining the target communication link according to the abnormality can be referred to the above content, and the embodiments of the present disclosure will not be repeated here.

[0084] Combination Figure 5 As shown, the embodiment of the present disclosure provides a monitoring device 300 for a refrigerator, including a processor 700 and a memory 701. Optionally, the device 300 may also include a communication interface 702 and a bus 703. The processor 700, the communication interface 702, and the memory 701 may communicate with each other through the bus 703. The communication interface 702 may be used for information transmission. The processor 700 may call the logic instructions in the memory 701 to execute the monitoring method for a refrigerator of the above embodiment.

[0085] In addition, the logic instructions in the memory 701 described above may be implemented in the form of software functional units and when sold or used as independent products, may be stored in a computer-readable storage medium.

[0086] The memory 701 is a computer-readable storage medium that can be used to store software programs and computer-executable programs, such as program instructions / modules corresponding to the method in the embodiment of the present disclosure. The processor 700 executes the functional application and data processing by running the program instructions / modules stored in the memory 701, that is, the monitoring method for the refrigerator in the above embodiment is implemented.

[0087] The memory 701 may include a program storage area and a data storage area, wherein the program storage area may store an operating system and an application required for at least one function; the data storage area may store data created according to the use of the terminal device, etc. In addition, the memory 701 may include a high-speed random access memory and may also include a non-volatile memory.

[0088] Combination Figure 6 As shown, the embodiment of the present disclosure provides a refrigerator 100, including: a refrigerator body, and the above-mentioned monitoring device 300 for the refrigerator. The monitoring device 300 for the refrigerator is installed on the refrigerator body. The installation relationship described here is not limited to placement inside the refrigerator body, but also includes installation connections with other components of the refrigerator 100, including but not limited to physical connections, electrical connections or signal transmission connections, etc. Those skilled in the art can understand that the monitoring device 300 for the refrigerator can be adapted to a feasible refrigerator body, thereby realizing other feasible embodiments.

[0089] An embodiment of the present disclosure provides a computer-readable storage medium storing computer-executable instructions, wherein the computer-executable instructions are configured to execute the above-mentioned monitoring method for a refrigerator.

[0090] The technical solution of the embodiment of the present disclosure can be embodied in the form of a software product, which is stored in a storage medium and includes one or more instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute all or part of the steps of the method described in the embodiment of the present disclosure. The aforementioned storage medium may be a non-transient storage medium, such as a USB flash drive, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a disk or an optical disk, and other media that can store program codes.

[0091] The above description and the accompanying drawings fully illustrate the embodiments of the present disclosure so that those skilled in the art can practice them. Other embodiments may include structural, logical, electrical, process and other changes. The embodiments represent only possible changes. Unless explicitly required, separate components and functions are optional, and the order of operation may vary. The parts and features of some embodiments may be included in or replace the parts and features of other embodiments. Moreover, the words used in this application are only used to describe the embodiments and are not used to limit the claims. As used in the description of the embodiments and the claims, unless the context clearly indicates, the singular forms of "a", "an" and "the" are intended to include plural forms as well. Similarly, the term "and / or" as used in this application refers to any and all possible combinations of listings containing one or more associated ones. In addition, when used in the present application, the term "comprise" and its variants "comprises" and / or comprising refer to the presence of stated features, wholes, steps, operations, elements, and / or components, but do not exclude the presence or addition of one or more other features, wholes, steps, operations, elements, components and / or groups thereof. In the absence of further restrictions, the elements defined by the sentence "comprising a ..." do not exclude the presence of other identical elements in the process, method or device comprising the elements. In this article, each embodiment may focus on the differences from other embodiments, and the same and similar parts between the various embodiments may refer to each other. For the methods, products, etc. disclosed in the embodiments, if they correspond to the method part disclosed in the embodiments, then the relevant parts can refer to the description of the method part.

[0092] Those skilled in the art will appreciate that the units and algorithm steps of each example described in conjunction with the embodiments disclosed herein can be implemented in electronic hardware, or a combination of computer software and electronic hardware. Whether these functions are performed in hardware or software may depend on the specific application and design constraints of the technical solution. The technicians may use different methods for each specific application to implement the described functions, but such implementations should not be considered to exceed the scope of the embodiments of the present disclosure. The technicians may clearly understand that, for the convenience and simplicity of description, the specific working processes of the systems, devices and units described above may refer to the corresponding processes in the aforementioned method embodiments, and will not be repeated here.

[0093] In the embodiments disclosed herein, the disclosed methods and products (including but not limited to devices, equipment, etc.) can be implemented in other ways. For example, the device embodiments described above are only schematic. For example, the division of the units can be only a logical function division. There may be other division methods in actual implementation, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. In addition, the coupling or direct coupling or communication connection between each other shown or discussed can be through some interfaces, indirect coupling or communication connection of devices or units, which can be electrical, mechanical or other forms. The units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the units may be selected according to actual needs to implement this embodiment. In addition, each functional unit in the embodiment of the present disclosure may be integrated in a processing unit, or each unit may exist physically alone, or two or more units may be integrated in one unit.

[0094] The flowchart and block diagram in the accompanying drawings show the possible architecture, function and operation of the system, method and computer program product according to the embodiment of the present disclosure. In this regard, each box in the flowchart or block diagram can represent a module, a program segment or a part of the code, and the module, the program segment or a part of the code contains one or more executable instructions for realizing the specified logical function. In some alternative implementations, the functions marked in the box can also occur in a different order from the order marked in the accompanying drawings. For example, two consecutive boxes can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, which can depend on the functions involved. In the description corresponding to the flowchart and the block diagram in the accompanying drawings, the operations or steps corresponding to different boxes can also occur in a different order from the order disclosed in the description, and sometimes there is no specific order between different operations or steps. For example, two consecutive operations or steps can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, which can depend on the functions involved. Each block in the block diagrams and / or flowcharts, and combinations of blocks in the block diagrams and / or flowcharts, may be implemented by a dedicated hardware-based system that performs the specified functions or actions, or may be implemented by a combination of dedicated hardware and computer instructions.

Claims

1. A monitoring method for a refrigerator, characterized in that: include: Get the operating status of the refrigerator; According to the operating status of the refrigerator, determine the abnormality type of the refrigerator; According to the abnormality type of the refrigerator, determine the abnormality level corresponding to the abnormality type and the reminder strategy corresponding to the abnormality level; Send reminder policies to terminal devices associated with the refrigerator to alert users of abnormalities.

2. The method according to claim 1, characterized in that According to the abnormality type of the refrigerator, determine the abnormality level corresponding to the abnormality type and the reminder strategy corresponding to the abnormality level, including: When the abnormality type is abnormal temperature setting, abnormal door closing, abnormal food management, or abnormal purification, the abnormality level of the refrigerator is determined to be the first abnormality level; When the abnormality type is that the structural component or the refrigeration device is operating abnormally, determining that the abnormality level of the refrigerator is the second abnormality level; In the case where the abnormal type is abnormal power failure, determining that the abnormal level of the refrigerator is the third abnormal level; The first abnormality level is higher than the second abnormality level, and the second abnormality level is higher than the third abnormality level.

3. The method according to claim 1, characterized in that The reminder strategy includes pushing reminder information at a preset frequency, and the preset frequency is positively correlated with the level of abnormality.

4. The method according to any one of claims 1 to 3, characterized in that: Send reminder policies to terminal devices associated with refrigerators, including: Determine the target communication link based on the abnormality type; The target communication link is used to send a reminder strategy to the terminal device associated with the refrigerator.

5. The method according to claim 4, characterized in that The refrigerator includes a main control board and a user identity identification SIM card. The main control board includes a wireless fidelity WIFI module. According to the abnormality type, the target communication link is determined, including: In the case where the abnormal type is abnormal power failure, determining the first communication link as the target communication link; When the abnormality type is not abnormal power failure, determining the second communication link as the target communication link; The first communication link refers to the communication link established between the SIM card and the terminal device, and the second communication link refers to the communication link established between the main control board and the terminal device using the WIFI module.

6. The method according to claim 5, characterized in that The second communication link is established as follows: The main control board sends an authentication request to the terminal device; The main control board performs a binding operation with the terminal device in response to the authentication response to establish a second communication link. The authentication response is generated by the terminal device to verify the authentication request and sent to the main control board when the verification passes.

7. The method according to any one of claims 1 to 3, characterized in that: After determining the abnormality type of the refrigerator according to the operating status of the refrigerator, it also includes: According to the abnormal type of the refrigerator, determine the corresponding processing strategy for the abnormal type; Send a processing strategy to the terminal device associated with the refrigerator to guide the user to handle the exception according to the processing strategy.

8. A monitoring device for a refrigerator, comprising a processor and a memory storing program instructions, characterized in that: The processor is configured to execute the monitoring method for a refrigerator according to any one of claims 1 to 7 when running the program instructions.

9. A refrigerator, characterized in that: include: Refrigerator body; The monitoring device for a refrigerator as claimed in claim 8 is installed on the refrigerator body.

10. A computer-readable storage medium storing program instructions, characterized in that: When the program instructions are executed, the computer is used to execute the monitoring method for a refrigerator according to any one of claims 1 to 7.

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