Banquet reservation service platform and use method thereof
Through the banquet reservation service platform, customers can choose and book ideal hotels online, solving the problem of running around when booking traditional banquets and achieving a convenient and efficient banquet reservation process.
Patent Information
- Application Number
- CN202411701884.3
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-11-26
- Publication Date
- 2025-04-01
AI Technical Summary
When booking traditional banquets, customers need to go back and forth, which is exhausting and difficult to find the ideal hotel easily.
Design a banquet reservation service platform, including an online booking platform, hotel side and client. Through the online booking module, hotel display module and booking inspection module, customers can realize the process of online hotel selection, determine banquet details and booking orders.
Through the online platform, customers can easily select and book ideal hotels, saving time and energy while ensuring the rational use of the hotel banquet area and customer satisfaction.
Smart Images
Figure CN119740678A_ABST
Abstract
Description
Technical Field
[0001] The present invention relates to the technical field of banquet reservation, in particular to a banquet reservation service platform and a use method thereof. Background Art
[0002] E-commerce refers to trading activities and related service activities conducted in the form of electronic transactions on the Internet, intranets and value-added networks. It is also the electronic and networking of all aspects of traditional business activities. E-commerce includes electronic currency exchange, supply chain management, electronic trading markets, online marketing, online transaction processing, electronic data interchange, inventory management and automatic data collection systems. With the continuous application of offline business models, it provides a convenient online channel for traditional service industries.
[0003] When booking a traditional banquet, customers need to conduct market research. Customers often go back and forth between major hotels, comparing the environment and price. It is also possible that the hotel they like is fully booked during the time period they want to book. While consuming energy, customers often cannot find the ideal hotel conveniently. For this reason, a banquet booking service platform and its usage method are specially proposed, so that customers can select the ideal hotel for holding a banquet online. Summary of the invention
[0004] In view of the deficiencies in the prior art, the present invention provides a banquet reservation service platform and a method for using the same, which solves the problem that in traditional banquet reservations, customers need to run back and forth, which consumes energy and often cannot easily find an ideal hotel.
[0005] To achieve the above objectives, the present invention is implemented through the following technical solutions: On the one hand, a banquet reservation service platform includes an online reservation platform, and a hotel side and a client side that are communicatively connected to the online reservation platform. The online reservation platform includes an online reservation module, a hotel display module and a reservation detection module. The online reservation module is connected to the hotel display module, and the hotel display module is connected to the reservation detection module.
[0006] The present invention is further configured as follows: the online reservation module includes a scene display unit, a table number and personnel determination unit, a food display unit, a food determination unit and an order generation unit; the scene display unit is connected to the table number and personnel determination unit, the table number and personnel determination unit is connected to the food display unit, the food display unit is connected to the food determination unit, and the food determination unit is connected to the order generation unit.
[0007] The present invention is further configured as follows: the scene display unit is used to display hotel environment information; The table number and personnel determination unit is used for allowing the customer to select the number of tables and the number of participants, and calculates the total number of seats according to the normal number of diners that the tables can provide combined with the number of tables, and displays the total number of seats, the number of participants, and the difference between the two to the customer; The food display unit is used to display the food and services that the hotel can provide to customers; The meal determination unit is used to generate a banquet order after the customer selects the corresponding meal and service; The order generating unit is used to display the banquet order to the customer after obtaining the banquet reservation date of the customer, and after the customer confirms the banquet order, it is used as a reservation order.
[0008] The present invention is further configured as follows: the scene display unit is used to display hotel environment information; The table number and personnel determination unit is used for allowing the customer to select the number of tables and the number of participants, and calculates the total number of seats according to the normal number of diners that the tables can provide combined with the number of tables, and displays the total number of seats, the number of participants, and the difference between the two to the customer; The food display unit is used to display the food and services that the hotel can provide to customers; The meal determination unit is used to generate a banquet order after the customer selects the corresponding meal and service; The order generating unit is used to display the banquet order to the customer after obtaining the banquet reservation date of the customer, and after the customer confirms the banquet order, it is used as a reservation order.
[0009] The present invention is further configured as follows: the reference template unit is used to generate and record a plurality of banquet area reference templates after obtaining a plurality of banquet areas by performing interval layout on actual scenes based on different numbers of diners that can be provided by the hotel banquet hall; The order adjustment unit is used to select an appropriate banquet area and banquet area combination according to the number of diners in the banquet order, and add the banquet area and banquet area combination to the banquet order for the customer to confirm; The scene layout unit is used to adjust the hotel banquet hall accordingly according to the banquet area combination determined by the customer after the customer determines and generates the banquet order, so as to obtain an optimized banquet hall that meets the customer's needs.
[0010] The present invention is further configured as follows: the reservation detection module includes a store arrival confirmation module, a near-expiry notification unit and an overdue order cancellation unit, and the store arrival confirmation module and the overdue order cancellation unit are both connected to the near-expiry notification unit.
[0011] The present invention is further configured as follows: the arrival confirmation module is used to detect whether the customer arrives at the hotel to confirm the order within a set time after the reservation order is generated; The overdue order cancellation unit is used to automatically return the customer's booking order if the customer fails to arrive at the hotel to confirm the order after a set time after the booking order is generated; The near-expiry notification unit is used to send a reminder to the customer to arrive at the hotel to confirm the order when the set time is about to arrive, and is also used to send a cancellation notification to the customer when the customer's reservation order is automatically returned.
[0012] On the other hand, the present invention also discloses a method for using a banquet reservation service platform, which specifically comprises the following steps: S1. The hotel enters the online booking platform through the hotel end, displays the hotel environment information through the scene display unit, and displays the food and services that the hotel can provide through the food display unit; S2. The customer accesses the online reservation platform through the client and browses the hotel environment information and the food and services that the hotel can provide; S3. After the customer determines the corresponding hotel, he / she selects the number of tables and the number of participants. The table number determination unit calculates the total number of seats according to the normal number of diners that the tables can provide and the number of tables, and displays the total number of seats, the number of participants, and the difference between the two to the customer. After the customer selects the corresponding food and service, the food determination unit generates a banquet order. S4. The hotel arranges the actual scenarios based on the number of diners in the hotel banquet hall, obtains several banquet areas, generates a banquet area reference template, imports the reference template unit, and selects an appropriate banquet area and banquet area combination according to the number of diners in the pre-banquet order by the order adjustment unit, and adds the banquet area and banquet area combination to the banquet order for the customer to confirm; S5. After obtaining the banquet reservation date of the customer, the banquet order is displayed to the customer. After the customer confirms the banquet order, the order generation unit generates a reservation order; S6, the arrival confirmation module detects whether the customer arrives at the hotel to confirm the order within the set time after the reservation order is generated. When the set time is about to be reached, the expiration notification unit sends a reminder to the customer to arrive at the hotel to confirm the order; If the customer fails to arrive at the hotel to confirm the order after the set time after the reservation order is generated, the overdue cancellation unit automatically returns the customer's reservation order, and the near-expiry notification unit sends a cancellation notification to the customer.
[0013] The present invention provides a banquet reservation service platform and a method for using the same. It has the following beneficial effects: (1) The present invention constructs an online reservation platform and combines it with the hotel to provide customers with online display of different hotel environments. While making price comparison convenient, customers can choose an ideal hotel for holding a banquet without having to travel back and forth. In addition, the banquet area can be displayed in a combinable manner according to the number of banquet guests and the number of dining tables of the customer. While ensuring the rational use of the hotel banquet area space, it provides customers with sufficient choice space and effectively ensures the smooth progress of the banquet.
[0014] (2) The present invention provides a reliable guarantee for the hotel by confirming at the store, thus avoiding the occurrence of malicious orders by customers. If the customer fails to confirm at the store within the set time, the order will be automatically refunded, thus providing a guarantee for the hotel to accept orders again. BRIEF DESCRIPTION OF THE DRAWINGS
[0015] Figure 1 It is a system principle block diagram of the present invention; Figure 2 It is a system principle block diagram of the online reservation module of the present invention; Figure 3 It is a system principle block diagram of the hotel display module of the present invention; Figure 4 This is a system principle block diagram of the reservation detection module of the present invention.
[0016] In the figure: 1. Online booking platform; 2. Hotel side; 3. Client; 4. Online booking module; 401. Scene display unit; 402. Table number and staff determination unit; 403. Food display unit; 404. Food determination unit; 405. Order generation unit; 5. Hotel display module; 501. Reference template unit; 502. Order adjustment unit; 503. Scene layout unit; 6. Booking detection module; 601. Store confirmation module; 602. Expiration notification unit; 603. Overdue order cancellation unit. DETAILED DESCRIPTION
[0017] The technical solutions in the embodiments of the present invention will be described clearly and completely below in conjunction with the accompanying drawings in the embodiments of the present invention.
[0018] See also Figure 1-4 , the embodiment of the present invention provides the following technical solutions: Embodiment 1: A banquet reservation service platform includes an online reservation platform 1, and a hotel terminal 2 and a client terminal 3 that are communicatively connected to the online reservation platform 1, wherein the hotel terminal 2 is used for the hotel to access the online reservation platform 1, and the client terminal 3 is used for consumers, i.e., customers, to access the online reservation platform 1.
[0019] As a preferred solution, in order to facilitate customers in selecting a hotel for holding a banquet, the online booking platform 1 includes an online booking module 4, which includes a scene display unit 401, a table number and staff determination unit 402, a food display unit 403, a food determination unit 404 and an order generation unit 405. The scene display unit 401 is used to display hotel environment information, and the scene display unit 401 is connected to the table number and staff determination unit 402. The table number and staff determination unit 402 is used for customers to select the number of tables and the number of participants, and calculates the total number of seats according to the normal number of diners that the tables can provide and the number of tables, and The total number of seats, the number of participants, and the difference between the two are displayed to the customer. The table number and staff determination unit 402 is connected to the food display unit 403. The food display unit 403 is used to display the food and services that the hotel can provide to the customer. The food display unit 403 is connected to the food determination unit 404. The food determination unit 404 is used to generate a banquet order after the customer selects the corresponding food and services. The food determination unit 404 is connected to the order generation unit 405. The order generation unit 405 is used to display the banquet order to the customer after obtaining the customer's banquet reservation date, and use it as a reservation order after the customer confirms the banquet order.
[0020] In this embodiment, the hotel's information is directly displayed to the customer online, providing reliable and convenient support for the customer's banquet site selection.
[0021] Embodiment 2: This embodiment is an improvement of the previous embodiment. It is a banquet reservation service platform, and further includes a hotel display module 5 and a reservation detection module 6. Specifically, the online reservation module 4 is connected to the hotel display module 5, wherein the hotel display module 5 includes a reference template unit 501, an order adjustment unit 502 and a scene layout unit 503. The reference template unit 501 is used to arrange the actual scenes based on different numbers of diners that can be provided by the hotel banquet hall at intervals, and after obtaining several banquet areas, generate and record several banquet area reference templates.
[0022] The reference template unit 501 is connected to the order adjustment unit 502. The order adjustment unit 502 is used to select an appropriate banquet area and banquet area combination according to the number of diners in the banquet order, and add the banquet area and banquet area combination to the banquet order for the customer to confirm.
[0023] The order adjustment unit 502 is connected to the scene layout unit 503. The scene layout unit 503 is used to make corresponding adjustments to the hotel banquet hall according to the banquet area combination determined by the customer after the customer determines and generates the banquet order, so as to obtain an optimized banquet hall that meets the customer's needs.
[0024] As a detailed description, optimizing the banquet hall as a combination of banquet hall options provides customers with flexible and independent choice space, which can effectively improve customer consumption satisfaction.
[0025] As a preferred solution, in order to avoid malicious orders from customers, the hotel display module 5 is connected to the reservation detection module 6. Specifically, the reservation detection module 6 includes an arrival confirmation module 601, a near-expiry notification unit 602 and an overdue order cancellation unit 603. The arrival confirmation module 601 and the overdue order cancellation unit 603 are both connected to the near-expiry notification unit 602. The arrival confirmation module 601 is used to detect whether the customer arrives at the hotel to confirm the order within a set time after the reservation order is generated, wherein the set time is preferably 36 hours. The overdue order cancellation unit 603 is used to automatically return the customer's reservation order if the customer does not arrive at the hotel to confirm the order after the set time after the reservation order is generated. The near-expiry notification unit 602 is used to send a reminder to the customer to confirm the order at the hotel when the set time is about to be reached, and is also used to send a cancellation notice to the customer when the customer's reservation order is automatically returned.
[0026] The advantage of the second embodiment over the first embodiment is that it improves customer satisfaction while effectively reducing the impact of malicious orders from customers on the hotel.
[0027] The method for using the above-mentioned banquet reservation service platform specifically includes the following steps: S1. The hotel enters the online reservation platform 1 through the hotel terminal 2, displays the hotel environment information through the scene display unit 401, and displays the food and services that the hotel can provide through the food display unit 403; S2, the customer accesses the online reservation platform 1 through the client 3, and browses the hotel environment information and the food and services that the hotel can provide; S3. After the customer determines the corresponding hotel, he / she selects the number of tables and the number of participants. The table number determination unit 402 calculates the total number of seats according to the number of normal diners that the tables can provide and the number of tables, and displays the total number of seats, the number of participants, and the difference between the two to the customer. After the customer selects the corresponding food and service, the food determination unit 404 generates a banquet order. S4. The hotel arranges the actual scenarios based on the number of diners in the hotel banquet hall, obtains several banquet areas, generates banquet area reference templates, imports the reference template unit 501, and selects the appropriate banquet area and banquet area combination according to the number of diners in the pre-banquet order by the order adjustment unit 502, and adds the banquet area and banquet area combination to the banquet order for the customer to confirm. S5. After obtaining the banquet reservation date of the customer, the banquet order is displayed to the customer. After the customer confirms the banquet order, the order generation unit 405 generates a reservation order; S6, the arrival confirmation module 601 detects whether the customer arrives at the hotel to confirm the order within the set time after the reservation order is generated. When the set time is about to be reached, the expiration notification unit 602 sends a reminder to the customer to arrive at the hotel to confirm the order; If the customer fails to arrive at the hotel to confirm the order after the set time after the reservation order is generated, the overdue cancellation unit 603 automatically returns the customer's reservation order, and the near-expiry notification unit 602 sends a cancellation notification to the customer.
[0028] As an expanded explanation, after the customer arrives at the store to confirm the reservation order, the banquet reservation date in the reservation order is obtained, and the banquet area corresponding to the optimized banquet area is cancelled from the banquet areas displayed in the banquet reservation date to avoid the banquet area being selected repeatedly at the same time.
[0029] It should be noted that, in this article, relational terms such as first and second, etc. are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply any such actual relationship or order between these entities or operations. Moreover, the terms "include", "comprise" or any other variants thereof are intended to cover non-exclusive inclusion, so that a process, method, article or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, article or device.
[0030] Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present invention, and that the scope of the present invention is defined by the appended claims and their equivalents.
Claims
1. A banquet reservation service platform, comprising an online reservation platform (1), and a hotel terminal (2) and a client terminal (3) connected to the online reservation platform (1), characterized in that: The online booking platform (1) comprises an online booking module (4), a hotel display module (5) and a booking detection module (6); the online booking module (4) is connected to the hotel display module (5), and the hotel display module (5) is connected to the booking detection module (6).
2. A banquet reservation service platform according to claim 1, characterized in that: The online reservation module (4) comprises a scene display unit (401), a table number and staff determination unit (402), a food display unit (403), a food determination unit (404) and an order generation unit (405), wherein the scene display unit (401) is connected to the table number and staff determination unit (402), the table number and staff determination unit (402) is connected to the food display unit (403), the food display unit (403) is connected to the food determination unit (404), and the food determination unit (404) is connected to the order generation unit (405).
3. A banquet reservation service platform according to claim 2, characterized in that: The scene display unit (401) is used to display hotel environment information; The table number and person determination unit (402) is used to allow the customer to select the number of tables and the number of participants, and calculate the total number of seats based on the normal number of diners that the tables can provide combined with the number of tables, and display the total number of seats, the number of participants, and the difference between the two to the customer; The food display unit (403) is used to display the food and services that the hotel can provide to customers; The meal determination unit (404) is used to generate a banquet order after the customer selects the corresponding meal and service; The order generating unit (405) is used to display the banquet order to the customer after obtaining the banquet reservation date of the customer, and after the customer confirms the banquet order, it is used as a reservation order.
4. A banquet reservation service platform according to claim 3, characterized in that: The hotel display module (5) comprises a reference template unit (501), an order adjustment unit (502) and a scene layout unit (503); the reference template unit (501) is connected to the order adjustment unit (502), and the order adjustment unit (502) is connected to the scene layout unit (503).
5. A banquet reservation service platform according to claim 4, characterized in that: The reference template unit (501) is used to arrange the actual scenes based on different numbers of diners that can be provided by the hotel banquet hall, obtain a number of banquet areas, and generate and record a number of banquet area reference templates; The order adjustment unit (502) is used to select an appropriate banquet area and banquet area combination according to the number of diners in the banquet order, and add the banquet area and banquet area combination to the banquet order for the customer to confirm; The scene layout unit (503) is used to adjust the hotel banquet hall accordingly according to the banquet area combination determined by the customer after the customer determines and generates the banquet order, so as to obtain an optimized banquet hall that meets the customer's needs.
6. A banquet reservation service platform according to claim 5, characterized in that: The reservation detection module (6) comprises an arrival confirmation module (601), a near-expiration notification unit (602) and an overdue order cancellation unit (603), and both the arrival confirmation module (601) and the overdue order cancellation unit (603) are connected to the near-expiration notification unit (602).
7. A banquet reservation service platform according to claim 6, characterized in that: The arrival confirmation module (601) is used to detect whether the customer arrives at the hotel to confirm the order within a set time after the reservation order is generated; The overdue cancellation unit (603) is used to automatically return the customer's reservation order if the customer fails to arrive at the hotel to confirm the order after a set time after the reservation order is generated; The expiration notification unit (602) is used to send a reminder to the customer to arrive at the hotel to confirm the order when the set time is about to arrive, and is also used to send a cancellation notification to the customer when the customer's reservation order is automatically returned.
8. A method for using a banquet reservation service platform, characterized in that: The specific steps include: S1. The hotel enters the online reservation platform (1) through the hotel terminal (2), displays the hotel environment information through the scene display unit (401), and displays the food and services that the hotel can provide through the food display unit (403); S2. The customer accesses the online reservation platform (1) through the client (3) and browses the hotel environment information and the food and services that the hotel can provide; S3. After the customer determines the corresponding hotel, he / she selects the number of tables and the number of participants. The table number determination unit (402) calculates the total number of seats according to the number of normal diners that the tables can provide and the number of tables, and displays the total number of seats, the number of participants, and the difference between the two to the customer. After the customer selects the corresponding food and service, the food determination unit (404) generates a banquet order. S4. The hotel arranges the actual scenarios based on the number of diners in the hotel banquet hall, obtains several banquet areas, generates a banquet area reference template, imports the reference template unit (501), selects an appropriate banquet area and banquet area combination according to the number of diners in the pre-banquet order, and adds the banquet area and banquet area combination to the banquet order for the customer to confirm; S5. After obtaining the banquet reservation date of the customer, the banquet order is displayed to the customer. After the customer confirms the banquet order, the order generation unit (405) generates a reservation order; S6, the arrival confirmation module (601) detects whether the customer arrives at the hotel to confirm the order within the set time after the reservation order is generated. When the set time is about to be reached, the expiration notification unit (602) sends a reminder to the customer to arrive at the hotel to confirm the order; If the customer fails to arrive at the hotel to confirm the order after the set time after the reservation order is generated, the overdue cancellation unit (603) automatically returns the customer's reservation order, and the expiration notification unit (602) sends a cancellation notification to the customer.