A customer operation method and system

Abstract

The present disclosure provides a customer operation method and system, aiming to overcome the problem that the common customer operation system on the market is not suitable for the continuous service or fusion scenario of content distribution network. The method comprises: acquiring historical docking information and current docking information of a target business, the current docking information and the historical docking information being sent by a customer information management module, the historical docking information comprising historical docking information of a business manufacturer and / or historical docking information of a business channel merchant; determining a first recommended configuration template of the target business according to the current docking information and the historical docking information of the target business; and sending the first recommended configuration template to an operation information management module, so that the operation information management module docks the target business through the first recommended configuration template.

Description

TECHNICAL FIELD

[0001] The present disclosure relates to the technical field of content distribution network, and particularly relates to a customer operation method and system. BACKGROUND

[0002] The CDN (Content Delivery Network) industry is quite different from the traditional industry. Most of the traditional industries sell in the form of one-time sales and product repurchase for operation and maintenance. The life cycle of CDN is different from that of the general traditional industry product, and CDN is a continuous operation and maintenance mode.

[0003] However, the common customer operation system on the market is not suitable for the continuous service or integration scenario of CDN. SUMMARY

[0004] In order to overcome the problems in the prior art, the present disclosure provides a customer operation method and system. The technical scheme of the present disclosure is as follows:

[0005] According to a first aspect of an embodiment of the present disclosure, a customer operation method is provided, applied to a business analysis and prediction module, comprising:

[0006] obtaining historical docking information and current docking information of a target business, wherein the current docking information and the historical docking information are sent by a customer information management module, and the historical docking information comprises historical docking information of a business manufacturer and / or historical docking information of a business channel merchant;

[0007] determining a first recommended configuration template of the target business according to the current docking information and the historical docking information of the target business;

[0008] sending the first recommended configuration template to an operation information management module, so that the operation information management module docks the target business through the first recommended configuration template.

[0009] Optionally, determining the first recommended configuration template of the target business according to the current docking information and the historical docking information of the target business comprises:

[0010] determining configuration templates and chronicles included in the historical docking information, wherein the chronicles represent operation events in the customer operation process;

[0011] determining the first recommended configuration template of the target business through each configuration template, each chronicle and the current docking information.

[0012] Optionally, the method further comprises:

[0013] determine whether a combination of a service provider in the target service and any service channel provider of the target service matches a service that has been successfully interfaced;

[0014] in the case of matching, performing a price evaluation on the target service to obtain an evaluation result;

[0015] determining whether to undertake the target service according to the evaluation result;

[0016] in the case of refusing to undertake the target service, recording a reason for refusing to undertake; and transmitting the reason for refusing to undertake to a customer information management module, so that the customer information management module updates historical configuration information of service channel providers of each service provider;

[0017] determining a first recommended configuration template of the target service according to the current interfacing information and the historical interfacing information of the target service, comprising:

[0018] in the case of agreeing to undertake the target service, determining a first recommended configuration template of the target service according to the current interfacing information and the historical interfacing information of the target service; or, in the case of not matching, determining a first recommended configuration template of the target service according to the current interfacing information and the historical interfacing information of the target service.

[0019] optionally, further comprising:

[0020] historical interfacing information of each service provider and each service channel provider managed by the customer information management module;

[0021] determining service stability of each service provider and each service channel provider according to the historical interfacing information.

[0022] According to a second aspect of the embodiments of the present disclosure, a customer operation method is provided, applied to an operation information management module, comprising:

[0023] receiving a first recommended configuration template sent by a service analysis and prediction module for a target service;

[0024] interfacing the target service through the first recommended configuration template.

[0025] optionally, further comprising:

[0026] obtaining current interfacing information of the target service, the current interfacing information being sent by the service analysis and prediction module in the case that the target service does not have historical interfacing information;

[0027] determining a second recommended configuration template of the target service according to the current interfacing information;

[0028] accessing the target business through the second recommended configuration template.

[0029] Optionally, the business vendor and the business channel are determined as the business customer, and the method further comprises:

[0030] determining whether the target business is successfully accessed through a configuration template, the configuration template being a first recommended configuration template or a second recommended configuration template;

[0031] in the case of unsuccessful access, recording a reason for the unsuccessful access; and transmitting the reason for the unsuccessful access to a customer information management module, so that the customer information management module updates historical configuration information of each business customer;

[0032] in the case of successful access, determining a first business customer with historical configuration information and a second business customer without historical configuration information in the target business; establishing business benchmark information of the second business customer according to the access of the target business, and recording operation events of the first business customer and the second business customer through a corresponding external platform interface according to the access of the target business; and transmitting the operation events and the benchmark information to the customer information management module, so that the customer information management module updates historical configuration information of each business customer.

[0033] According to a third aspect of the embodiments of the present disclosure, a customer operation method is provided, applied to a customer information management module, and comprising:

[0034] obtaining an access request of a target business;

[0035] determining whether any business vendor and any business channel included in the target business exist historical interfacing information;

[0036] in the case of existing historical interfacing information, sending the historical interfacing information and current interfacing information of the target business to a business analysis and prediction module; so that the business analysis and prediction module determines a first recommended configuration template of the target business according to the current interfacing information and the historical interfacing information of the target business.

[0037] Optionally, the method further comprises:

[0038] receiving a reason for refusing to undertake sent by the business analysis and prediction module;

[0039] receiving a reason for unsuccessful access, operation events and benchmark information sent by the operation information management module;

[0040] updating historical interfacing information of the corresponding business vendor and the business channel according to the reason for refusing to undertake, the reason for unsuccessful access, the operation events and the benchmark information.

[0041] According to a fourth aspect of the embodiments of the present disclosure, a customer operation system is provided, comprising:

[0042] a customer information management module configured to acquire an access request of a target service; determine whether any service vendor and any service channel merchant included in the target service exist historical docking information; and in the case that the historical docking information exists, send the historical docking information and current docking information of the target service to a service analysis and prediction module;

[0043] a service analysis and prediction module configured to determine a first recommended configuration template of the target service according to the current docking information and the historical docking information of the target service; and send the first recommended configuration template to an operation information management module;

[0044] an operation information management module configured to dock the target service through the first recommended configuration template.

[0045] According to a fifth aspect of the embodiments of the present disclosure, an electronic device is provided, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, when the computer program is executed by the processor, the steps of the customer operation method according to the first aspect, or the steps of the customer operation method according to the second aspect, or the steps of the customer operation method according to the third aspect are implemented.

[0046] According to a sixth aspect of the embodiments of the present disclosure, a computer readable storage medium is provided, the computer readable storage medium stores a computer program, when the computer program is executed by a processor, the steps of the customer operation method according to the first aspect, or the steps of the customer operation method according to the second aspect, or the steps of the customer operation method according to the third aspect are implemented.

[0047] According to a seventh aspect of the embodiments of the present disclosure, a computer program product is provided, comprising a computer program, when the computer program is executed by a processor, the steps of the customer operation method according to the first aspect, or the steps of the customer operation method according to the second aspect, or the steps of the customer operation method according to the third aspect are implemented.

[0048] The present disclosure obtains the historical docking information and the current docking information of the target service through the service analysis prediction module, so that when the new service is accessed, the docking scheme suitable for the CDN service can be quickly analyzed and provided, the timely access of the service is ensured, and the delay caused by information asymmetry is reduced. The first recommended configuration template generated by integrating the historical docking information improves the accuracy of the configuration and also provides clear guidance for the operation personnel. By directly sending the first recommended configuration template to the operation information management module, the operation personnel can more quickly dock the target service, the complexity and cost of internal communication are reduced, and the service can be more smoothly carried out. BRIEF DESCRIPTION OF DRAWINGS

[0049] In order to more clearly illustrate the technical solutions of the embodiments of the present disclosure, the drawings needed to be used in the description of the embodiments of the present disclosure will be briefly introduced. Obviously, the drawings in the following description are only some embodiments of the present disclosure, and other drawings can be obtained by those skilled in the art without creative labor.

[0050] Figure 1 is a step schematic diagram of a customer operation method shown by an embodiment of the present disclosure;

[0051] Figure 2 is a step schematic diagram of another customer operation method shown by an embodiment of the present disclosure;

[0052] Figure 3 is a step schematic diagram of another customer operation method shown by an embodiment of the present disclosure;

[0053] Figure 4 is a schematic diagram of a chronicle shown by an embodiment of the present disclosure;

[0054] Figure 5 is a schematic diagram of a customer operation system shown by an embodiment of the present disclosure;

[0055] Figure 6 is a schematic diagram of a customer operation system workflow shown by an embodiment of the present disclosure;

[0056] Figure 7 is a schematic diagram of an electronic device shown by an embodiment of the present disclosure. DETAILED DESCRIPTION

[0057] The technical solutions in the embodiments of the present disclosure will be described clearly and completely below with reference to the drawings in the embodiments of the present disclosure. Obviously, the described embodiments are only some embodiments of the present disclosure, not all embodiments. Based on the embodiments in the present disclosure, all other embodiments obtained by those skilled in the art without creative labor are within the scope of protection of the present disclosure.

[0058] The terms "first", "second", etc. in the specification and claims of the present disclosure are used to distinguish similar objects, and are not used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged under appropriate circumstances, so that the embodiments of the present disclosure can be implemented in an order other than those illustrated or described herein, and the objects distinguished by "first", "second", etc. are generally of a kind and do not limit the number of objects, for example, the first object can be one or more. In addition, "and / or" in the specification and claims indicates at least one of the connected objects, and the character " / ", generally indicates that the objects before and after are in a "or" relationship.

[0059] For the convenience of understanding, first, the professional terms involved in the present disclosure are explained.

[0060] CDN: a distributed content distribution network built on a data network.

[0061] Business: the actual business itself, such as XX video, XX short video APP, etc.

[0062] Business channel: fusion upstream, generally refers to a friend with CDN business service, such as XX cloud, etc.

[0063] The current common customer operation system on the market usually has the following problems:

[0064] Problem one: the customer management and operation mode of traditional Internet / supply chain industry is not suitable for CDN product scene with continuous operation.

[0065] Problem two: in the process of CDN operation, the main business of the Internet needs to realize multi-channel distribution and integration, and some business scenarios also involve long link integration. However, all customer management or operation systems on the market cannot effectively cover these needs, which makes it not convenient to manage multi-upstream, long link and Internet business systematically.

[0066] Problem three: the magnitude of CDN business is affected by business characteristics and forms on the one hand, and by upstream business information on the other hand. In theory, these factors should be able to support automatic analysis and prediction functions, but the current customer operation system does not have such ability.

[0067] To solve the above problems, the present disclosure provides a customer operation method, which can consider the uniqueness of CDN business and is more suitable for the customer management system of CDN. When a new business accesses, the system can quickly provide an interface solution according to the current interface of the manufacturer and the fusion channel. The customer portrait can also be automatically supplemented and improved, and the system can analyze data and make industry forecasts from the horizontal (business manufacturer dimension) and vertical (business channel dimension) by combining operation data and historical data, thereby providing some prediction guidance for the management layer.

[0068] Therefore, from the perspective of the base level, the customer operation method provided by the present disclosure helps the rapid access of the business, reduces the internal communication cost, and facilitates the rapid access of the business; from the perspective of the high level, the current Internet manufacturer dynamics can be quickly obtained, and appropriate operation strategies can be formulated to improve the satisfaction and loyalty of the business manufacturer and promote the business growth of the enterprise.

[0069] The customer operation method provided by the present disclosure involves three modules, namely a business analysis and prediction module, an operation information management module, and a customer information management module.

[0070] Figure 1 is a step schematic diagram of a customer operation method provided by an embodiment of the present disclosure, which is applied to the business analysis and prediction module. The business analysis and prediction module is used to preliminarily analyze the difficulty and cost of the target business based on the historical interface information corresponding to the target business when the target business accesses, and can also give a preliminary access suggestion of the target business, that is, a first suggestion configuration template; on the other hand, the business analysis and prediction module is also used to analyze and predict the constant business to evaluate the business stability of the business manufacturer and the business channel.

[0071] According to Figure 1 As shown in the figure, the method can specifically include the following steps:

[0072] Step S11: Obtain the historical interface information and the current interface information of the target business, wherein the current interface information and the historical interface information are sent by the customer information management module, and the historical interface information includes historical interface information of the business manufacturer and / or historical interface information of the business channel.

[0073] The current interface information of the target business is extracted from the customer information management module. The current interface information can include business demand, configuration, change record, etc.

[0074] Meanwhile, the historical interface information is extracted. These information can be historical interface records of the business manufacturer and / or historical interface records of the business channel, to ensure that all related interface information is covered. The historical interface information can be a portrait, and the portrait of the business manufacturer or the portrait of the business channel can include all information generated in the historical interface.

[0075] The profile can include: the customer's basic information; the customer's specific needs during service use; the technical configuration of the customer's current business, including the products used, service parameters, interface settings, etc.; changes in the customer's business in history, recording when and what adjustments were made, the reasons for the changes and their impact; important business milestones or events, such as the start time of cooperation, the launch of major projects, service launch, etc.; matters that need attention when doing business with the customer, including technical requirements, communication methods, potential risks, etc.

[0076] Step S12: Determine the first suggested configuration template for the target service based on the current connection information and the historical connection information of the target service.

[0077] Analyze the acquired current and historical connection information to identify key needs and potential problems of the target business. Compare the current and historical connection information to identify similarities and differences, assess the success of historical connections, and analyze influencing factors.

[0078] Based on the analysis results, a first recommended configuration template for the target business is determined. This first recommended configuration template may include: a detailed description of the business requirements; suggestions for relevant configurations, including technical parameters and interface requirements; change logs and integration notes to facilitate understanding and implementation by operations personnel.

[0079] Step S13: Send the first suggested configuration template to the operation information management module so that the operation information management module can connect to the target business through the first suggested configuration template.

[0080] The generated initial suggested configuration template should be sent to the operations information management module. It is crucial to ensure the accuracy and timeliness of information transmission so that the operations information management module can respond quickly. This will allow the module to perform the necessary integration operations upon receiving the suggested configuration template.

[0081] By employing embodiments of this disclosure and acquiring historical and current connection information for the target business, a comprehensive understanding of the customer's business background and historical cooperation can be achieved, helping to reduce information silos and improve data availability. Based on the current and historical connection information, a first suggested configuration template can be generated, which can more accurately meet customer needs and improve the success rate of business connection. The first suggested configuration template is sent to the operations information management module, enabling the module to quickly connect to the target business.

[0082] In an optional embodiment, the first recommended configuration template of the target business is determined according to the current docking information and the historical docking information of the target business, including: determining the configuration templates and the chronicles included in the historical docking information respectively, and the chronicles representing the operation events in the customer operation process; and determining the first recommended configuration template of the target business through each configuration template, each chronicle and the current docking information.

[0083] The historical docking information sent by the customer information management module is subjected to information extraction to determine all configuration templates and chronicles related to the target business. The chronicles include key business milestones, successful cases, problem records and solutions, etc.

[0084] The configuration templates included in the historical docking information corresponding to the business vendor are configured by the business vendor itself, and can include information such as description of the required functions and service requirements of the business, involved technical parameters and settings, and docking requirements with other systems or services.

[0085] The configuration templates included in the historical docking information corresponding to the business channel merchant are mainly the requirements of the business channel merchant for docking related interfaces such as logs / api / monitoring.

[0086] The collected configuration templates are classified and sorted to identify the configuration requirements that are helpful for the current target business docking. The effectiveness and applicability of each configuration template can be evaluated to determine which templates have been successful in the past docking and which templates may need to be adjusted.

[0087] The chronicles can be sorted to ensure that they can reflect the real situation and changes of the business vendor and the business channel merchant in the operation process.

[0088] The current docking information is integrated with the historical configuration templates and chronicles. Specifically, a comprehensive analysis framework can be established, and the integrated information can clearly reflect the requirements and potential challenges of the target business.

[0089] Based on the integrated information, a data analysis method can be used to generate the first recommended configuration template. The first recommended configuration template can include specific configuration items, recommended operation steps, and possible risk assessment and coping strategies.

[0090] After the generation of the first recommended configuration template is completed, internal verification can also be performed to ensure its rationality and feasibility. According to the feedback of the internal verification, the first recommended configuration template is adjusted as necessary to ensure that the first recommended configuration template can effectively support the docking process of the target business.

[0091] The final determined first recommended configuration template is sent to the operation information management module so that it can perform subsequent business docking and operation management according to the first recommended configuration template.

[0092] By integrating the configuration templates and the chronicles in the historical docking information, the embodiments of the present disclosure can comprehensively analyze the operation history of the customer, thereby providing more accurate support for the access of the target business. As the operation event records in the customer operation process, by analyzing these events, the real needs and potential problems of the customer can be identified, thereby being more targeted when generating the recommended configuration template. By providing the personalized recommended configuration template based on the historical data and operation events, the specific needs of the customer can be better met, the satisfaction of the customer can be improved, and the loyalty of the customer can be enhanced. Through the clear first recommended configuration template, the docking process of the business can be accelerated, and unnecessary communication and confirmation time can be reduced.

[0093] In an optional embodiment, the method further comprises: judging whether the combination of the business vendor in the target business and any business channel vendor of the target business matches the existing successfully docked business; in the case of matching, performing price evaluation on the target business to obtain an evaluation result; judging whether to undertake the target business according to the evaluation result; in the case of refusing to undertake the target business, recording the reason for refusing to undertake; transmitting the reason for refusing to undertake to the customer information management module so that the customer information management module updates the historical configuration information of the business channel vendors of each business vendor; determining a first recommended configuration template of the target business according to the current docking information and the historical docking information of the target business, comprising: in the case of agreeing to undertake the target business, determining a first recommended configuration template of the target business according to the current docking information and the historical docking information of the target business; or, in the case of not matching, determining a first recommended configuration template of the target business according to the current docking information and the historical docking information of the target business.

[0094] The information of the business vendor of the target business and the information of all business channel vendors thereof are extracted from the system. The information of the business vendor can include the name, ID, business scope, etc. of the business vendor, and the information of the business channel vendor can include the name, ID, cooperation history, etc. of the business channel vendor.

[0095] The successfully docked business in the system can be understood as a stock business.

[0096] The business provider of the target business is combined with each business channel provider of the target business to generate a plurality of business combinations. The plurality of business combinations are respectively matched with the inventory business to determine whether the inventory business contains the business combination. If the inventory business contains the business combination, it is determined that the target business is consistent with the inventory business. Determining whether the inventory business contains the business combination means that the inventory business also includes the business provider and the business channel provider of the business combination.

[0097] If there is direct sales business of the business provider of the target business in the inventory business, it is determined that the target business is consistent with the inventory business through the business provider of the target business. Direct sales business means that the business does not include a business channel provider, but only includes a business provider.

[0098] If the target business is direct sales business, it is determined that the business provider corresponding to the target business exists in the inventory business. If the inventory business exists, it is determined that the target business is consistent with the inventory business.

[0099] If the target business is consistent with the inventory business, if the target business is accepted, there may be an increase in the business and a decrease in other online businesses. On this basis, if there is a difference in price, the access of the new business is equivalent to the loss of business. Therefore, price evaluation is needed.

[0100] The relevant market price information and historical transaction data can be collected to determine the first docking price of the target business and the second docking price of the inventory business consistent with the target business.

[0101] The first docking price can be evaluated by a pricing model to obtain an evaluation result of the target business. The evaluation result can be reported to the department leaders, who can determine whether to accept the target business according to the evaluation result, combined with the strategic goals and resource conditions of the enterprise.

[0102] If the evaluation result shows that it is profitable to accept the business, it is decided to accept; if the evaluation result is not ideal, it is considered to refuse to accept.

[0103] In the case of refusing to accept the target business, the reasons for refusal are recorded in detail, including but not limited to inappropriate price, insufficient resources, potential risks, etc. The reasons for refusing to accept can be transmitted to the customer information management module to update the historical configuration information corresponding to the business provider and the business channel provider. By updating the historical configuration information, the same reasons for refusal can be avoided in future business access, and the decision-making efficiency can be improved.

[0104] In addition, in the case of agreeing to undertake the target business, a first recommended configuration template is generated in combination with the current and historical docking information. In the case of disagreement, the first recommended configuration template is generated according to the current and historical docking information to ensure smooth access of the business. The first recommended configuration template includes specific configuration items, operation steps, monitoring requirements, etc., to ensure that it adapts to the actual situation of the target business.

[0105] During the implementation of the first recommended configuration template, operation data and feedback information of the target business can be continuously collected, and the effectiveness of the first recommended configuration template can be regularly evaluated. According to the evaluation results, the first recommended configuration template is adjusted and optimized as necessary to improve the success rate of subsequent business access and customer satisfaction.

[0106] By using the embodiments of the present disclosure, whether the combination of the business vendor and the channel merchant in the target business is consistent with the existing successfully docked business can be judged, so that suitable business access can be effectively screened, and malicious competition can be effectively avoided. Price evaluation is performed in the case of confirming that the business combination is consistent, which helps to ensure that the accessed business is economically feasible. In the case of refusing to undertake the target business, the reason for refusal is recorded and transmitted to the customer information management module, providing a reference basis for subsequent business access and transparency for the decision-making process within the enterprise.

[0107] In an optional embodiment, the historical docking information of each business vendor and each business channel merchant managed by the customer information management module is further included; and the business stability of each business vendor and each business channel merchant is determined according to the historical docking information.

[0108] The historical docking records of each business vendor and channel merchant are extracted from the customer information management module, so that the collected historical docking information can be sorted and cleaned to remove duplicate records and correct incorrect information, thereby ensuring the effectiveness of subsequent analysis.

[0109] The business volume in the historical docking information can be analyzed to evaluate the business volume change trend of each business vendor and channel merchant in different time periods, and identify the business peak and trough periods. Data analysis tools and algorithms can be used to make a market forecast of the historical docking data of each business vendor and channel merchant to predict future business stability and development trend. According to the analysis and prediction results, a business stability report of each business vendor and channel merchant is generated, which should include current stability evaluation, future prediction trend, potential risks, etc.

[0110] The business stability report is fed back to the management as a decision-making basis to help the management formulate corresponding business strategies and risk management measures.

[0111] ​​​​​​​With the embodiments of the present disclosure, through analysis of historical docking information, enterprises can make more scientific decisions based on data, avoiding reliance on subjective judgments, thereby improving the accuracy and effectiveness of decisions. By analyzing historical docking information, the business stability of each business vendor and channel partner can be more accurately assessed, potential risks and problems can be identified, and timely measures can be taken to help enterprises. Through market forecasting, enterprises can real-time understand the business stability changes of each business vendor and channel partner, support rapid response to market changes, and timely adjust business strategies to adapt to changing market environments. Through analysis of historical data and business stability prediction, enterprises can provide data support for long-term strategic planning and develop more forward-looking business development strategies.

[0112] Based on the same technical concept, the present disclosure provides a customer operation method applied to an operation information management module. The operation information management module is mainly used to record operation events in the customer operation process.

[0113] Figure 2 is another step schematic diagram of a customer operation method shown by the embodiments of the present disclosure, applied to an operation information management module. As shown in Figure 2 , the method can specifically include the following steps:

[0114] Step S21: receiving a first recommended configuration template sent by a business analysis and prediction module for a target business.

[0115] The operation information management module receives the first recommended configuration template from the business analysis and prediction module. The first recommended configuration template is generated based on historical docking information and current docking information and contains preliminary access recommendations for the target business.

[0116] Step S22: docking the target business through the first recommended configuration template.

[0117] The received first recommended configuration template is parsed to extract key information, including business requirements, configuration parameters, docking elements, etc., to facilitate subsequent business docking operations. According to the parsed configuration template information, the adaptability of the target business to the existing system is evaluated to confirm whether the technical and business requirements are met.

[0118] According to the requirements of the first recommended configuration template, prepare the required technical resources and support, including server configuration, network bandwidth, API interface, etc., to ensure the smooth progress of the docking process.

[0119] During the docking process, the docking progress and status are monitored in real time to ensure that each link is carried out according to the predetermined plan, and problems that may occur are handled in a timely manner. Events occurring during the docking process can be recorded for subsequent analysis and reference.

[0120] With the embodiments of the present disclosure, the operation information management module can quickly obtain the preliminary access suggestion for the target service by receiving the first suggested configuration template provided by the service analysis prediction module, thereby speeding up the overall process of service access and reducing time cost. The specific configuration parameters and requirements contained in the first suggested configuration template can help the operation team better prepare and configure the required technical resources, avoiding unnecessary resource waste and repetitive work. Through the efficient and smooth service access process, customer satisfaction and trust in the service can be improved, thereby enhancing customer loyalty and promoting the establishment of long-term cooperative relationships.

[0121] In an optional embodiment, the method further comprises: obtaining current docking information of the target service, wherein the current docking information is sent by the service analysis prediction module in the case that the target service does not have historical docking information; determining a second suggested configuration template of the target service according to the current docking information; and docking the target service through the second suggested configuration template.

[0122] In the case that the target service lacks historical docking information, the operation information management module directly transmits the current docking information to the service analysis prediction module. The current docking information can include basic information of the target service, market demand, customer requirements, technical specifications, and conditions of related competitors.

[0123] The operation information management module collects and organizes the current docking information of the target service to ensure the accuracy and integrity of the information. It can involve communication with relevant departments (such as the marketing department and the technical department) to obtain more comprehensive business background and requirements.

[0124] The obtained current docking information is analyzed to identify key business requirements and technical requirements of the target service. The characteristics, potential challenges and opportunities of the target service are determined to provide a basis for subsequent configuration template generation. According to the analysis results, the service analysis prediction module generates a second suggested configuration template for the target service. The second suggested configuration template contains specific configuration suggestions, technical requirements, resource requirements, and implementation steps for the target service.

[0125] Before implementing the second suggested configuration template, the operation information management module can perform a feasibility assessment on the second suggested configuration template to ensure that the suggested configuration can meet the requirements of the target service and be compatible with the existing system.

[0126] According to the requirements in the second suggested configuration template, the required technical resources and support are prepared to ensure the smooth progress of the docking process. This includes system integration, API calling, data transmission, and other specific operations.

[0127] During the docking process, the docking progress and status are monitored in real time to ensure that each link is carried out according to the predetermined plan, and problems that may occur are handled in a timely manner. Events occurring during the docking process, such as alarms, customer events, and internal operation events, are recorded for subsequent analysis and reference.

[0128] By using the embodiments of the present disclosure, in the case where the target business does not have historical docking information, the current docking information can be obtained to effectively cope with the challenge of insufficient data and ensure that the docking process is not affected by the lack of historical data. By analyzing the current docking information, potential risks and challenges can be identified, and countermeasures can be developed in advance to reduce the risks caused by docking failure or mismatch. It allows flexible response to the access needs of new businesses without historical information, so that the operation management can quickly adapt to market changes and customer needs, and improve the flexibility of the overall business.

[0129] In an optional embodiment, the business vendor and the business channel are determined as business customers, and further comprising: determining whether the target business is successfully accessed through the configuration template, the configuration template being the first recommended configuration template or the second recommended configuration template; in the case of unsuccessful access, recording the reason for unsuccessful access; transmitting the reason for unsuccessful access to the customer information management module to update the historical configuration information of each business customer by the customer information management module; in the case of successful access, determining the first business customer with historical configuration information and the second business customer without historical configuration information in the target business; establishing the business benchmark information of the second business customer according to the access situation of the target business, and recording the operation events of the first business customer and the second business customer through the corresponding external platform interface according to the access situation of the target business; transmitting the operation events and the benchmark information to the customer information management module to update the historical configuration information of each business customer by the customer information management module.

[0130] The system automatically checks whether the access through the first recommended configuration template or the second recommended configuration template is successful. The success or failure of the access can be determined by a preset standard, which includes whether the data transmission is successful and whether the function is normal.

[0131] If the target business is not successfully accessed, the system needs to automatically record the specific reasons for unsuccessful access, such as configuration mismatch, technical problems, market demand changes, etc. The recorded reasons for unsuccessful access are transmitted to the customer information management module. After the customer information management module receives the information, it can update the historical configuration information of the relevant business customers to ensure the accuracy and completeness of the information.

[0132] In the case of successful access of the target service, the system needs to determine whether the service customer has historical configuration information. Based on this, the service customer can be divided into two categories: the first service customer with historical configuration information, and the second service customer without historical configuration information.

[0133] For the second service customer, the system creates corresponding service benchmark information according to the access of the target service. The benchmark information should include requirements, configurations, service forms, service sensitivity, and alarm attention, etc., so that the system can be referenced if there is a service that also includes the service customer in the future. The benchmark information can be used to generate historical docking information of the corresponding service customer.

[0134] Through the corresponding external platform interface, the operation events of the first service customer and the second service customer in the access process are recorded. The operation events include magnitude information, alarm events, customer feedback, internal operation events, etc., and also support level division, such as high, medium, and low levels. The operation events can be used to update the historical docking information of the corresponding service customer. If the external platform interface is not sufficient, manual intervention correction is also supported.

[0135] The recorded operation events and the benchmark information of the second service customer are transmitted to the customer information management module to ensure that the customer information management module updates the historical configuration information of each service customer in a timely manner, and maintains the real-time and accuracy of the data.

[0136] After the service is accessed, the operation situation needs to be continuously monitored, and feedback information is collected, so as to timely adjust and optimize the service configuration and access strategy, and ensure the stability and sustainability of the service.

[0137] By adopting the embodiments of the present disclosure, the problems in the access process can be identified in a timely manner by judging whether the target service is successfully accessed, ensuring that the subsequent service access strategy is more accurate, thereby improving the overall access success rate. In the case of unsuccessful access, the specific reasons for unsuccessful access are recorded, which can provide data support for subsequent service improvement and help the team to quickly locate the problem and make targeted adjustments. After successful access, the system can divide the customers into the first service customer with historical configuration information and the second service customer without historical configuration information, establish service benchmark information for the second service customer, provide a reference for future similar service access, form a standardized access process, improve the docking efficiency of new services, record the operation events of the first service customer and the second service customer through the external platform interface, ensure that all important service dynamics and operation data are fully recorded, and provide basic data for subsequent operation analysis.

[0138] Based on the same technical concept, the disclosure provides a customer operation method applied to a customer information management module. The customer information management module can identify business manufacturers and business channel merchants included in a target business, and can also mark the target business as a direct sales business if the target business does not include a business channel merchant. On the other hand, the customer information management module can automatically generate historical docking information of the business manufacturers and the business channel merchants respectively, and generate a corresponding chronicle based on operation information.

[0139] Figure 3 is another step schematic diagram of a customer operation method according to an embodiment of the disclosure, applied to a customer information management module. As shown in Figure 3 the method can specifically include the following steps:

[0140] Step S31: obtaining an access request of a target business.

[0141] receiving a target business access request.

[0142] Step S32: judging whether any business manufacturer and any business channel merchant included in the target business exist historical docking information.

[0143] The access request is parsed to extract the key information of the target business, including the business manufacturer, the channel merchant, the current business information, etc.

[0144] In the customer information management module, it can be judged whether any business manufacturer and any business channel merchant related to the target business exist historical docking information by querying the database or the information storage system.

[0145] Step S33: in the case where the historical docking information exists, the historical docking information and the current docking information of the target business are sent to a business analysis and prediction module; so that the business analysis and prediction module determines a first recommended configuration template of the target business according to the current docking information and the historical docking information of the target business.

[0146] In the case where the historical docking information exists, the historical docking information and its specific content can be recorded.

[0147] All historical docking information related to the target business is collected, including past configurations, requirements, change records, etc. The historical docking information is integrated with the current docking information of the target business to form a complete docking information set. The integrated historical docking information and the current docking information of the target business are sent to the business analysis and prediction module.

[0148] After receiving the information, the business analysis and prediction module performs data analysis and compares the similarities and differences between the historical docking information and the current docking information. Based on the analysis result, a first recommended configuration template of the target business is determined.

[0149] In the case where no historical docking information is queried, the current docking information can be directly transmitted to the operation information management module, so that the operation information management module directly determines the second recommended configuration template based on the current docking information.

[0150] By acquiring the access request of the target business, the system can quickly respond to customer demand, reduce manual intervention, and improve the efficiency of information processing. By judging whether any business vendor and any business channel merchant of the target business exist historical docking information, the existing business data can be fully utilized, repeated work can be avoided, and access risk can be reduced. In the case where historical docking information exists, the historical docking information and the current docking information are sent to the business analysis and prediction module, so that accurate analysis of the business can be realized, and potential success factors and risk points can be identified.

[0151] In an optional embodiment, the method further includes: receiving a reason for refusing to undertake sent by the business analysis and prediction module; receiving a reason for unsuccessful access, an operation event, and benchmark information sent by the operation information management module; and updating historical docking information of the corresponding business vendor and business channel merchant according to the reason for refusing to undertake, the reason for unsuccessful access, the operation event, and the benchmark information.

[0152] The feedback information from the business analysis and prediction module includes a reason for refusing to undertake the target business, including specific reasons for refusal, such as business conflict, insufficient resources, inappropriate price, etc. The received reasons for refusing to undertake are classified and recorded, and the historical docking information of the business vendors and business channel merchants involved in the target business is updated accordingly.

[0153] The feedback information from the operation information management module includes a reason for unsuccessful access, an operation event, and benchmark information. According to the reason for unsuccessful access, the historical docking information of the business vendors and business channel merchants involved is updated. According to the benchmark information, the portrait of the business vendor or business channel merchant corresponding to the benchmark information, i.e. the historical docking information, is established. According to the operation event, a corresponding chronicle is generated, and the historical docking information of the business vendors and business channel merchants involved in the chronicle is updated.

[0154] Figure 4 is a schematic diagram of a chronicle shown by an embodiment of the present disclosure. Referring to FIG. 8, the meaning of the chronicle is a document or list of important events, activities or milestones recorded within a certain time period. It can include event type, time, source, description, impact level, rating and notes, etc. It helps us better understand the current operation situation, identify and solve potential problems in a timely manner, and ensure the stable operation of the business. Figure 4 ​

[0155] With the embodiments of the present disclosure, by receiving the rejection taking reason, unsuccessful access reason, operation event and benchmark information sent by the service analysis and prediction module and the operation information management module, all related information is ensured to be transparent, and team members can understand the current situation and historical background of service access. Updating the historical docking information of service providers and service channel providers can quickly review and analyze the previous access situation in future service access, and reduce repeated errors.

[0156] The customer operation method provided by the present disclosure is described in detail below.

[0157] Preconditions are described as follows:

[0158] Account A plans to directly access ZZ video service, and the channel record is direct sales-ZZ video.

[0159] Account B plans to access ZZ video service from XX cloud provider, and the channel record is XX cloud-ZZ video.

[0160] Account C plans to access ZZ video service from XX cloud provider and YY cloud provider, and the channel record is XX cloud-YY cloud-ZZ video.

[0161] Through the customer information management module, the information corresponding to account A, account B and account C can be recorded, and the historical docking information of corresponding service providers and service channel providers can be updated according to the information corresponding to account A, account B and account C, for example:

[0162] Under ZZ video portrait, a major event is added, that is, in a certain month of a certain year, access is made through XX cloud provider, and a total of xG is added;

[0163] Under XX cloud provider portrait, a major event is added, that is, in a certain month of a certain year, ZZ video service is accessed, and a total of xG is added.

[0164] Account A and account B correspond to the constant service that has been successfully accessed in the system, and account C corresponds to the target service that needs to be accessed at present;

[0165] ZZ video is a service provider included in the constant service corresponding to account A, it is judged that ZZ video has access to the corresponding service, and the customer portrait corresponding to ZZ video, that is, the historical docking information, is obtained, which includes ZZ video service demand, configuration, change record, chronicle, docking matters needing attention, etc.

[0166] XX cloud has been docked in the constant service corresponding to account B, it is judged that XX cloud has access to the corresponding service, and the corresponding customer portrait, that is, the historical docking information, is obtained, which includes XX cloud platform docking demand, configuration, change record, platform chronicle, docking matters needing attention, etc.

[0167] The business analysis prediction module prints the relevant information in the customer portrait corresponding to the ZZ video, obtains configuration template 1 and relevant chronicles; prints the relevant information in the customer portrait corresponding to the XX cloud, obtains configuration template 2 and relevant chronicles; the business analysis prediction module determines the combination of the XX cloud + ZZ video according to the business channel of the account C, which is XX cloud-YY cloud-ZZ video, and judges that the business of the account C may exist a business conflict situation.

[0168] In principle, the magnitude of the account C should be the magnitude of the ZZ video allocated to the YY cloud, but it cannot be ruled out that the account C hides when providing business information, so the account C is evaluated from the price and the like, and the leader judges whether there is a conflict and whether it is appropriate to undertake.

[0169] If the account C corresponding business cannot be undertaken due to conflict, feedback is given before sale, and the portrait of the business manufacturer and the business channel merchant involved in the account C is updated, and in the future, if the same business as the account C is accessed again, the reason why it was not accessed before can be clearly stated, and the business access efficiency is improved.

[0170] If it is determined that there is no conflict and it can be undertaken, a first suggestion configuration template is generated according to the configuration template 1, the configuration template 2 and the relevant chronicles, and is given to the operation information management module for rapid business access.

[0171] The operation information management module receives the first suggestion configuration template and accesses the business corresponding to the account C. It is judged whether the business corresponding to the account C is successfully accessed, that is, whether it is successfully scaled; if the account C fails to successfully scale, the reason is clearly recorded and updated to the customer information managed by the operation information management module, so that in the future when similar account C business is accessed, there is quick historical information to guide 2; if the account C successfully scales, it is judged whether the business corresponding to the account C has a business manufacturer and / or a business channel merchant without historical docking information; the business manufacturer and / or the business channel merchant without historical docking information is created to clearly configure, demand and other functions, so that in the future when similar business docking is performed, comparison can be enabled; after the business is scaled, operation data needs to be recorded continuously, mainly including: magnitude information / alarm events / customer events / internal operation events, wherein the alarm events / customer events / internal operation events support level division, and are labeled according to the high / medium / low event levels, so as to facilitate the chronicle generation of the customer information management module.

[0172] Based on the same technical concept, the disclosure provides a customer operation system. Figure 5 is a schematic diagram of a customer operation system according to an embodiment of the disclosure. As shown in Figure 5 the customer operation system includes:

[0173] The client information management module is configured to acquire an access request of a target service; determine whether any service provider and any service channel provider included in the target service exist historical docking information; in the case that the historical docking information exists, send the historical docking information and current docking information of the target service to the service analysis and prediction module;

[0174] The service analysis and prediction module is configured to determine a first recommended configuration template of the target service according to the current docking information and the historical docking information of the target service; and send the first recommended configuration template to the operation information management module.

[0175] The operation information management module is configured to dock the target service through the first recommended configuration template.

[0176] Figure 6 is a schematic diagram of a client operation system workflow according to an embodiment of the present disclosure.

[0177] According to Figure 6 As shown in the figure, first, the target service accesses through the client information management module; the client information management module acquires the service provider and the service channel provider included in the target service; determines whether the service provider is an accessed service provider; in the case that the determination is yes, acquires the historical docking information of the service provider; continues to determine whether the service channel provider is a docked service channel provider; in the case that the determination is yes, acquires the historical docking information of the service channel provider; comprehensively determines whether at least one historical docking information is obtained; in the case that the determination is yes, transmits the historical docking information and the current docking information to the service analysis and prediction module; in the case that the determination is no, transmits the current docking information to the operation information management module;

[0178] After the service analysis and prediction module receives the historical docking information and the current docking information, determines whether the service provider included in the target service is provided with service at least once; in the case that the determination is yes, acquires the configuration template and the chronicle of the service provider from the historical docking information; continues to determine whether the service channel provider included in the target service completes cooperation at least once; in the case that the determination is yes, acquires the configuration template and the chronicle of the service channel provider from the historical docking information; continues to determine whether the combination of the service provider and any service channel provider in the target service matches the inventory service; in the case that the determination is yes, performs price evaluation on the target service to obtain an evaluation result; based on the evaluation result, determines whether to undertake the target service; in the case that the undertaking is agreed, and in the case that the combination does not match, obtains a first recommended configuration template through the configuration template, the chronicle and the current docking information, and transmits the first recommended configuration template to the operation information management module; in the case that the undertaking is impossible, determines the reason why the undertaking is impossible, and transmits the reason why the undertaking is impossible to the client information management module;

[0179] The operation information management module receives the first recommended configuration template transmitted by the business analysis and prediction module, and interfaces the target business through the first recommended configuration template; and receives the current interface information transmitted by the customer information management module, determines a second recommended configuration template, and interfaces the target business through the second recommended configuration template; determines whether the target business is successfully interfaced; in the case of not successfully interfacing, determines the reason for not successfully interfacing, and transmits to the customer information management module; in the case of successfully interfacing, judges whether there is a business manufacturer and / or a business channel merchant without historical interface information in the target business; creates benchmark information for the business manufacturer and / or the business channel merchant without historical interface information; generates an operation event according to the business interface condition, and transmits the operation event to the customer information management module;

[0180] The customer information management module generates or updates the corresponding historical interface information after receiving the reason for refusing to undertake sent by the business analysis and prediction module, and receiving the unsuccessful access reason, the operation event and the benchmark information sent by the operation information management module;

[0181] The business analysis and prediction module analyzes and predicts the big data of the business manufacturer according to each historical interface information managed by the customer information management module, and makes a business judgment on the business channel merchant.

[0182] The embodiment of the disclosure also provides an electronic device, which refers to Figure 7 , Figure 7 is a schematic diagram of an electronic device according to an embodiment of the disclosure. As shown in Figure 7 , the electronic device 700 includes a memory 710 and a processor 720, the memory 710 and the processor 720 are in communication connection through a bus, the memory 710 stores a computer program, the computer program can run on the processor 720, and then the steps in the customer operation method disclosed by the embodiment of the disclosure are implemented.

[0183] The embodiment of the disclosure also provides a computer readable storage medium, the computer readable storage medium stores a computer program, and the computer program is executed by a processor to implement the steps in the customer operation method disclosed by the embodiment of the disclosure.

[0184] The embodiment of the disclosure also provides a computer program product, which includes a computer program, and the computer program is executed by a processor to implement the steps in the customer operation method disclosed by the embodiment of the disclosure.

[0185] Each embodiment in the specification is described in a progressive manner, and each embodiment focuses on the difference from other embodiments. The same and similar parts between each embodiment can be referred to each other.

[0186] Those skilled in the art will appreciate that embodiments of the disclosure can be supplied as a method, an apparatus, or a computer program product. Thus, embodiments of the disclosure can take the form of an entirely hardware embodiment, an entirely software embodiment, or an embodiment combining software and hardware aspects. Furthermore, embodiments of the disclosure can take the form of a computer program product on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROMs, optical storage devices, and the like) embodying computer readable program code.

[0187] Embodiments of the disclosure are described herein with reference to flowchart illustrations and / or block diagrams of methods, apparatus, electronic devices, and computer program products according to embodiments of the disclosure. It will be understood that each block of the flowchart illustrations and / or block diagrams, and combinations of blocks in the flowchart illustrations and / or block diagrams, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general purpose computer, special purpose computer, embedded processing device, or other programmable data processing terminal devices to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing terminal devices, create means for implementing the functions specified in the flowchart illustrations and / or block diagrams. Figure 1 one or more functions specified in the flowchart illustrations and / or block diagrams. Figure 1 one or more functions specified in the flowchart illustrations and / or block diagrams.

[0188] These computer program instructions can also be stored in a computer- readable memory that can direct a computer or other programmable data processing terminal devices to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instructions which implement the functions specified in the flowchart illustrations and / or block diagrams. Figure 1 one or more functions specified in the flowchart illustrations and / or block diagrams. Figure 1 one or more functions specified in the flowchart illustrations and / or block diagrams.

[0189] These computer program instructions can also be loaded onto a computer or other programmable data processing terminal devices to cause a series of operational steps to be performed on the computer or other programmable terminal devices to produce a computer-implemented process such that the instructions which execute on the computer or other programmable terminal devices provide steps for implementing the functions specified in the flowchart illustrations and / or block diagrams. Figure 1 one or more functions specified in the flowchart illustrations and / or block diagrams. Figure 1 one or more functions specified in the flowchart illustrations and / or block diagrams.

[0190] While certain embodiments of the disclosure have been described, these embodiments have been presented by way of example only, and are not intended to limit the scope of the disclosure. Embodiments of the disclosure can include other variations as will become apparent to those skilled in the art, once given the benefit of the present disclosure. Accordingly, the attached claims are intended to embrace all such variations as fall within the scope of the disclosure.

[0191] The above describes in detail the customer operation method and system provided by the present disclosure. The principles and implementation manners of the present disclosure are described by using specific examples. The above description of the examples is only used to help understand the method of the present disclosure and its core idea. Meanwhile, for those skilled in the art, according to the idea of the present disclosure, the specific implementation manners and application ranges can be changed. In summary, the content of the present description should not be understood as a limitation of the present disclosure.

Claims

1. A client operation method, characterized by, The application is applied to a business analysis prediction module, comprising: obtaining historical docking information and current docking information of a target business, wherein the current docking information and the historical docking information are sent by a customer information management module, and the historical docking information comprises historical docking information of a business manufacturer and / or historical docking information of a business channel merchant; determining a first recommended configuration template of the target business according to the current docking information and the historical docking information of the target business; sending the first recommended configuration template to an operation information management module, so that the operation information management module docks the target business through the first recommended configuration template; the determining of the first recommended configuration template of the target business according to the current docking information and the historical docking information of the target business comprises: determining configuration templates and chronicles included in the historical docking information, wherein the chronicles represent operation events in a customer operation process; determining the first recommended configuration template of the target business through each configuration template, each chronicle and the current docking information.

2. The method of claim 1, wherein, Further comprising: judging whether a combination of a business manufacturer in the target business and any business channel merchant of the target business is consistent with an existing business that has been successfully docked; in the case of consistency, performing price evaluation on the target business to obtain an evaluation result; judging whether to undertake the target business according to the evaluation result; in the case of refusing to undertake the target business, recording reasons for refusing to undertake; transmitting the reasons for refusing to undertake to the customer information management module, so that the customer information management module updates historical configuration information of business channel merchants of each business manufacturer; the determining of the first recommended configuration template of the target business according to the current docking information and the historical docking information of the target business comprises: in the case of agreeing to undertake the target business, determining the first recommended configuration template of the target business according to the current docking information and the historical docking information of the target business; or, in the case of inconsistency, determining the first recommended configuration template of the target business according to the current docking information and the historical docking information of the target business.

3. The method according to any of claims 1-2, characterized by, Further comprising: historical docking information of each business manufacturer and each business channel merchant managed by the customer information management module; determining business stability of each business manufacturer and each business channel merchant according to big board prediction based on the historical docking information.

4. A client operation method characterized by comprising: The application is applied to an operation information management module, comprising: receiving a first recommended configuration template sent by a business analysis prediction module for a target business, wherein the business analysis prediction module is the business analysis prediction module in any one of claims 1-3; docking the target business through the first recommended configuration template.

5. The method of claim 4, wherein, Further comprising: obtaining current docking information of the target business, wherein the current docking information is sent by the business analysis prediction module in the case that there is no historical docking information of the target business; determining a second recommended configuration template of the target business according to the current docking information; docking the target business through the second recommended configuration template.

6. The method of claim 5, wherein, The business vendor and the business channel are determined as the business customer, and the method further comprises: determining whether the target business is successfully accessed through the configuration template, wherein the configuration template is the first recommended configuration template or the second recommended configuration template; in the case of unsuccessful access, recording the reason for the unsuccessful access; and transmitting the reason for the unsuccessful access to the customer information management module, so that the customer information management module updates the historical configuration information of each business customer; in the case of successful access, determining a first business customer with historical configuration information and a second business customer without historical configuration information in the target business; establishing business benchmark information of the second business customer according to the access condition of the target business, and recording operation events of the first business customer and the second business customer through the corresponding external platform interface according to the access condition of the target business; and transmitting the operation events and the benchmark information to the customer information management module, so that the customer information management module updates the historical configuration information of each business customer.

7. A client operation method, characterized by, The application is applied to the customer information management module, and comprises: obtaining an access request of a target business; determining whether any business vendor and any business channel included in the target business exist historical docking information; in the case of existing historical docking information, transmitting the historical docking information and current docking information of the target business to the business analysis and prediction module; so that the business analysis and prediction module determines a first recommended configuration template of the target business according to the current docking information and the historical docking information of the target business; and the business analysis and prediction module is the business analysis and prediction module in any one of claims 1-3.

8. The method of claim 7, wherein, Further comprising: receiving the reason for refusing to undertake sent by the business analysis and prediction module; receiving the reason for unsuccessful access, operation events and benchmark information sent by the operation information management module; updating the historical docking information of the corresponding business vendor and business channel according to the reason for refusing to undertake, the reason for unsuccessful access, the operation events and the benchmark information.

9. A customer operation system characterized by comprising: Comprise: a customer information management module, configured to obtain an access request of a target business; determine whether any business vendor and any business channel included in the target business exist historical docking information; and transmit the historical docking information and current docking information of the target business to a business analysis and prediction module in the case of existing historical docking information; a business analysis and prediction module, configured to determine a first recommended configuration template of the target business according to the current docking information and the historical docking information of the target business; and transmit the first recommended configuration template to an operation information management module; the business analysis and prediction module is the business analysis and prediction module in any one of claims 1-3; the operation information management module is configured to dock the target business through the first recommended configuration template.

Images