Intelligent interactive service terminal and service control system

Abstract

The invention relates to the technical field of Internet of Things services, and particularly discloses an intelligent interactive service terminal and a service control system, and the method comprises the steps: obtaining demand item information sent by a demander service terminal in real time through setting a service information collection module; a service information analysis module is set to divide a demand response level according to the demand item information in the historical database, perform analysis through a service response terminal according to the demand item information received in real time, and set a demand scheduling strategy according to the demand response level; an information response and deployment module is set to execute a scheduling strategy, determine service response time according to the demand response level, and execute service response and work deployment; an information feedback module is arranged to receive work allocation information through the demander service terminal and perform problem feedback; through interactive medical service design, timely response and deployment work of demander demand items are realized, and improvement of overall service quality satisfaction is realized.

Description

Technical Field

[0001] The present invention relates to the technical field of Internet of Things services, and in particular to an intelligent interactive service terminal and a service control system. Background Art

[0002] With the continuous advancement of science and technology and the development of the smart service industry, information services have become an important means to promote the advancement of medical technology and improve service quality. By setting up interactive service terminal equipment, a control system based on information technology software services is built to ensure diversified information communication and feedback services between demanders and those being demanded.

[0003] With the rapid development of intelligent information technology and the development of interactive service terminals and platforms, information interaction between the communications industry and the medical industry can be realized, and the systematization of service control using a service control platform is more convenient and more real-time than traditional single information service operations.

[0004] However, in the existing interactive information services, smart interactive service terminals are a shortcoming. Since the terminal equipment equipped in many places mostly works independently, except for daily patrols and answering pagers, a large part of the demanders have few channels to actively communicate with the demandees for smooth services. Summary of the invention

[0005] The purpose of the present invention is to provide a smart interactive service terminal and a service control system to solve the following technical problems: How to achieve timely feedback on demand items and accurate execution of deployment work through interactive service design, so as to improve the overall service quality satisfaction.

[0006] The purpose of the present invention can be achieved through the following technical solutions: A smart interactive service control system, the system comprising: The service information collection module is used to obtain the demand information sent by the demander's service terminal in real time; The service information analysis module is used to classify the demand response levels according to the demand item information in the historical database: three-level general response, two-level key response, and three-level emergency response; and to analyze the demand item information received in real time through the service response terminal, and set the demand scheduling strategy according to the demand response level; Information response and deployment module, used to execute the scheduling strategy and determine the service response time according to the demand response level, and execute and complete the service response and work deployment; Service response is to inform the requester of the received information and disposal plan through the voice system; The information feedback module is used to receive work dispatch information and provide problem feedback through the demander's service terminal; it is also used for the demander to receive intelligent voice prompts and light flashing prompt feedback at the service display terminal.

[0007] Preferably, the service information analysis module includes: Determine the frequency of sending historical demand items for demanders with different service levels The total number of responses to demand requests during the service period ;in, Provide service level for those in need; By formula Calculated Level 1 demander's disease condition demand response coefficient ;in, is the preset function; , is the preset weight coefficient; Send standard frequency for demanders' demand items, The total number of standard responses to the needs of the demanders; It is the deviation value of the total number of responses to the demand items of the demander; Demand Response Factor and preset demand response coefficient threshold range To compare: like < , then it is judged that the demand of the current service level demander is small, and it is set to the general response level 3; like ≤ ≤ , then the demand of the current service level demander is judged to be medium, and it is set as the key response level 2; like > , it is judged that the demand of the current service level demander is large, and it is set to the first level of emergency response.

[0008] Preferably, the service information analysis module further includes setting a scheduling strategy: The service response terminal receives in real time all the demand item information of the current service level demander sent by the demander service terminal, and the demand response level number corresponding to the information is recorded as the first set A; The number of demand response levels corresponding to all demand item information of the current and historical demanders of the same service level is recorded as the standard set D, and the number of standard elements of the demand response level in the standard set D is recorded as ;in, is the demand response level parameter; Get the number of elements of each demand response level in the first set A that fall into the standard set D ; By formula Calculate the current demand response level dispatch coefficient ,in is the preset weight coefficient.

[0009] Preferably, the scheduling strategy is implemented as follows: The scheduling coefficient The preset dispatch coefficient threshold range under the same response level To compare: if < , then the current response level is increased and the increased service response time is set; if ≤ < , the current response level is used as the main response level, and the service response time is set; if ≥ , then lower the current response level and set the lowered service response time.

[0010] Preferably, the scheduling strategy also includes: If the demander's service terminal does not receive the work dispatch information within the set service response time, the demander will send a service matter instruction to the main station server by clicking the emergency button on the demander's service terminal. The main station server will automatically dispatch the demander's mobile terminal within the service response time period to the main station server to receive the service matter instruction and make a service response.

[0011] Preferably, the steps performed by the demander service terminal are: The demander selects the demand information through the display screen and sends it; Determine whether to accept work dispatch information and problem feedback within the response time set in the demand information: If yes, the service display terminal receives intelligent voice prompt and light flashing prompt feedback; If not, an emergency button is displayed and provided for the user to click.

[0012] Preferably, the types of demand item information include: physiological items, emotional items, and respiratory items.

[0013] A smart interactive service terminal, serving the control system of the smart interactive service terminal; Terminal equipment includes: Demander service terminal, which includes a demander interaction terminal and server software; Service response terminal, the service response terminal includes a monitoring center terminal and a control system software; Service display terminal, which includes display terminal software, voice system and light prompter; Mobile terminal, the mobile terminal includes service centralized workstation and mobile server.

[0014] Beneficial effects of the present invention: (1) The present invention acquires demand information sent by the demander's service terminal in real time by setting up a service information collection module. The demander selects and clicks to obtain the current treatment demand information through the intuitive information displayed on the display end, and expresses the operation through the demander's interactive terminal PAD display in the demander's service terminal and transmits the information in time through the server software, thereby realizing the accurate expression of the demander's demands.

[0015] (2) The present invention divides the demand response levels according to the demand item information in the historical database by setting up a service information analysis module: three general response levels, two key response levels, and three emergency response levels; by classifying the response to the demand item information, timely feedback on the status of the demander is guaranteed, and by setting up a service information analysis module, it is possible to analyze the demand item information received in real time by the service response terminal and then set up further demand scheduling strategies according to the obtained demand response levels.

[0016] (3) The present invention sets up an information response and allocation module to execute a scheduling strategy and complete the task of determining the service response time according to the size of the demand response level, and completes the task of executing the service response and work allocation; through the information response and allocation module, the setting of the service response time can be fed back in real time according to the demand situation of the demander, and the feedback response and allocation of the demand matters can be fed back in time, ensuring the timely and accurate transmission of the demander's demand information and the ability of the demanded to judge and respond to the demander's needs in time, thereby improving the overall service quality satisfaction.

[0017] (4) The present invention realizes receiving work dispatch information and providing problem feedback to the demander's service terminal by setting up an information feedback module, and is also used for the demander to receive intelligent voice prompts and light flashing prompt feedback at the service display terminal; the information feedback module is used to ensure the setting of timely feedback of information in the interactive service process of the overall control system, thereby ensuring the timely receipt of dispatch information by the demander's service terminal.

[0018] Of course, any product implementing the present invention does not necessarily need to achieve all of the advantages described above at the same time. BRIEF DESCRIPTION OF THE DRAWINGS

[0019] In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the accompanying drawings required for describing the embodiments will be briefly introduced below. Obviously, the accompanying drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other accompanying drawings can be obtained based on these accompanying drawings without paying creative work.

[0020] Figure 1 A module diagram of a smart interactive service control system of the present invention; Figure 2 This is a structural diagram of a smart interactive service terminal of the present invention; Figure 3 A schematic diagram of a demander's interactive terminal PAD displaying physiological matters of the present invention; Figure 4 A schematic diagram of a demander interaction terminal PAD displaying emotional matters according to the present invention; Figure 5 A schematic diagram showing a second emotional item displayed on the demander interaction terminal PAD of the present invention; Figure 6 A schematic diagram of a demander's interactive terminal PAD displaying respiratory matters according to the present invention; Figure 7 It is a schematic diagram of the demander interaction terminal PAD displaying respiratory matters 2 of the present invention. DETAILED DESCRIPTION

[0021] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0022] In the existing interactive information services, the smart interactive service terminal is a shortcoming. Since most of the terminal equipment equipped in many places works independently, apart from the pagers for daily inspections and responses, a large part of the demanders have few channels to actively communicate with the demanders for services. Especially in the common doctor-patient relationship, it is difficult for patients to accurately and timely express their feelings and needs; especially for some people in the critical care ICU who cannot communicate through language, there is an urgent need for a service control system that can quickly convey service needs and provide timely feedback processing.

[0023] To solve the above technical problems, please refer to Figure 1 As shown, the present invention is a smart interactive service control system, the system comprising: The service information collection module is used to obtain the demand information sent by the demander's service terminal in real time; The service information analysis module is used to classify the demand response levels according to the demand item information in the historical database: three-level general response, two-level key response, and three-level emergency response; and to analyze the demand item information received in real time through the service response terminal, and set the demand scheduling strategy according to the demand response level; Information response and deployment module, used to execute the scheduling strategy and determine the service response time according to the demand response level, and execute and complete the service response and work deployment; Service response is to inform the requester of the received information and disposal plan through the voice system; The information feedback module is used to receive work dispatch information and provide problem feedback through the demander's service terminal; it is also used for the demander to receive intelligent voice prompts and light flashing prompt feedback at the service display terminal.

[0024] In the above technical solution, this embodiment sets up four modules, namely, service information collection module, service information analysis module, information response and deployment module and information feedback module, in order to realize the systematic design of interactive services and optimize the design of remote control systems.

[0025] Specifically: a service information collection module is set up to obtain demand information sent by the demander's service terminal in real time. The demander selects and clicks to obtain current treatment demand information through the intuitive information on the display end, and expresses operations through the demander's interactive terminal PAD display in the demander's service terminal and transmits information in a timely manner through the server software, thereby realizing accurate expression of the demander's demands.

[0026] The service information analysis module is set up to divide the demand response levels according to the demand item information in the historical database: three levels of general response, two levels of key response, and three levels of emergency response; by classifying the response to the demand item information, timely feedback on the status of the demander is guaranteed.

[0027] Taking hospital patients as an example, the response classification process is obtained by digitizing and fitting the feedback from the historical database on the treatment of the patient's condition and hospitalization status; and by setting up a service information analysis module, it is possible to analyze the demand information received in real time by the service response terminal, so as to further set the demand scheduling strategy according to the obtained demand response level.

[0028] By setting up the information response and allocation module, the scheduling strategy is executed and the service response time is determined according to the size of the demand response level, and the tasks of executing service response and work allocation are completed; through the information response and allocation module, the setting of the service response time can be fed back in real time according to the demand of the demander, and the feedback response and allocation of the demand matters can be fed back in time, ensuring the timely and accurate transmission of the demander's demand information and the ability of the demanded to judge and respond to the demand of the demander in time, thereby improving the overall service quality satisfaction; and, the service response in this embodiment refers to informing the demander of the received information and the handling plan through the voice system; because the service monitoring center can command and dispatch according to the current handling process, and assign relevant personnel to respond, handle and provide services, of course, for those who cannot respond to the service in time, the service response is set to inform the demander of the received information and the handling plan through the voice system.

[0029] By setting up an information feedback module, it is possible to receive work dispatch information and provide problem feedback to the demander's service terminal; and it is also used for the demander to receive intelligent voice prompts and light flashing prompt feedback at the service display terminal; the information feedback module is used to ensure the timely feedback of information in the interactive service process of the overall control system, ensuring the timely receipt of dispatch information by the demander's service terminal.

[0030] As an implementation mode of the present invention, the service information analysis module includes: Determine the frequency of sending historical demand items for demanders with different service levels The total number of responses to demand requests during the service period ;in, Provide service level for those in need; By formula Calculated Level 1 demander's disease condition demand response coefficient ;in, is the preset function; , is the preset weight coefficient; Send standard frequency for demanders' demand items, The total number of standard responses to the needs of the demanders; It is the deviation value of the total number of responses to the demand items of the demander; Demand Response Factor and preset demand response coefficient threshold range To compare: like < , then it is judged that the demand of the current service level demander is small, and it is set to the general response level 3; like ≤ ≤ , then the demand of the current service level demander is judged to be medium, and it is set as the key response level 2; like > , it is judged that the demand of the current service level demander is large, and it is set to the first level of emergency response.

[0031] In the above technical solution, the service information analysis module is set in this embodiment to ensure that the corresponding information response level is set for the collected demand information. Specifically, first, the frequency of sending demand items of demanders with different service levels in history is determined. The total number of responses to demand requests during the service period ;in, Provide service level for those in need.

[0032] According to actual usage needs, taking the needs of patients in a hospital as an example, In order to classify patients according to the severity of their illness, patients with different severity levels have different frequencies of sending requests for treatment or nursing. In addition to the severity of the patient's illness, the frequency of requesting requests for personal conditions during hospitalization varies. Therefore, the frequency of sending requests for different service levels is set accordingly. The total number of responses to demand requests during the service period Of course, this frequency is set based on the feedback from the demanders. This embodiment does not take into account the situation where a very small number of demanders frequently make demands. This type of situation is handled as another matter.

[0033] Then, in order to obtain the medical needs of patients with different levels of needs, the formula Calculated Level 1 demander's disease condition demand response coefficient ; In order to determine the response level of demand items, further judgment is made by analyzing the size of the demand response coefficient and the set threshold. Finally, the demand response coefficient and preset demand response coefficient threshold range To compare the size: < , then the demand of the current service level demander is judged to be small, and the general response level is set to level 3; if ≤ ≤ , then the demand of the current service level demander is judged to be medium, and it is set as the key response level 2; if > , it is judged that the demand of the current service level demander is large, and it is set to the first level of emergency response.

[0034] It should be noted that the preset function It is an adjustment function set according to historical data to ensure that the demand response coefficient is within a specific reasonable range; , is the preset weight coefficient; Send standard frequency for demanders' demand items, The total number of standard responses to the needs of the demanders; , These are standard data values ​​obtained based on historical experience and will not be elaborated here; It is the deviation value of the total number of responses to the demand items of the demander and is obtained based on real-time analysis of the training network and is preset in advance based on the historical database.

[0035] As an implementation mode of the present invention, the service information analysis module further includes setting a scheduling strategy: The service response terminal receives in real time all the demand item information of the current service level demander sent by the demander service terminal, and the demand response level number corresponding to the information is recorded as the first set A; The number of demand response levels corresponding to all demand item information of the current and historical demanders of the same service level is recorded as the standard set D, and the number of standard elements of the demand response level in the standard set D is recorded as ;in, is the demand response level parameter; Get the number of elements of each demand response level in the first set A that fall into the standard set D ; By formula Calculate the current demand response level dispatch coefficient ,in is the preset weight coefficient.

[0036] In the above technical solution, a service information analysis module is set in this embodiment to set the scheduling strategy. Specifically, first, the service response terminal receives in real time the demand response level number corresponding to all demand item information of the current service level demander sent by the demander service terminal, which is recorded as the first set A; then, according to the historical demand response level number corresponding to all demand item information of the current same service level demander, which is recorded as the standard set D, the number of standard elements of the demand response level in the standard set D is recorded as ;in, is the demand response level parameter; finally, through the formula Calculate the current demand response level dispatch coefficient ,in is the preset weight coefficient, and It is obtained by fitting historical experience data and will not be elaborated here.

[0037] As an implementation mode of the present invention, the scheduling strategy is executed as follows: The scheduling coefficient The preset dispatch coefficient threshold range under the same response level To compare: if < , then the current response level is increased and the increased service response time is set; if ≤ < , the current response level is used as the main response level, and the service response time is set; if ≥ , then lower the current response level and set the lowered service response time.

[0038] In the above technical solution, in this embodiment, the analysis result of the scheduling strategy is obtained by judging the size of the obtained scheduling coefficient. Specifically, the scheduling coefficient The preset dispatch coefficient threshold range under the same response level Compare: If < , then increase the current response level and set the increased service response time; if ≤ < , the current response level is used as the main response level and the service response time is set; if ≥ , then lower the current response level and set the service response time after the reduction; and the increase and decrease of the corresponding levels here are achieved by setting each level to increase and decrease step by step, and the service response time is also set to gradually adjust the time corresponding to each level of each grade to ensure that the response time is more accurate.

[0039] As an embodiment of the present invention, please refer to Figure 3-7 As shown, in this embodiment, taking hospital patients as an example, the types of demand item information include: physiological items, emotional items, and respiratory items.

[0040] In the above technical solution, the types of demand information in this embodiment mainly include: physiological matters, emotional matters and respiratory matters. In this design, they are mainly displayed intuitively through the PAD display. In this design, special consideration is given to the situation that the demander's trachea is cut, and the demander cannot speak but the mind is clear, and there is no way to communicate directly through language, while the hands and feet can move. For example, the situation that is difficult to express in this process is given: the pain in a certain part of the body cannot be expressed, so communication is difficult. The demander's service terminal clicks on the design software display interface with fingers. The display interface is set with multiple buttons. The demander can click and select the corresponding button with the appropriate pattern and text according to his needs. For example, look at Figure 3-7 In the process, the patient's physiological needs are expressed in the form of images: defecation, turning over, body pain, etc. In the specific implementation, emoticon images are also set, which can clearly and directly display cartoons, and the information represented by the buttons is concise and vivid, which effectively relieves the tension of the patient during treatment.

[0041] As an implementation mode of the present invention, the scheduling strategy further includes: If the demander's service terminal does not receive the work dispatch information within the set service response time, the demander will send a service matter instruction to the main station server by clicking the emergency button on the demander's service terminal. The main station server will automatically dispatch the demander's mobile terminal within the service response time period to the main station server to receive the service matter instruction and make a service response.

[0042] In the above technical scheme, the scheduling strategy set in this embodiment also includes some exceptions. When the service response terminal that receives the demand information of the demander's service terminal fails to promptly feedback the scheduling information, or when the demander encounters an emergency, the demander's demands cannot be met within the specified time. By directly issuing service matter instructions to the central station server, the mobile terminal within the service response time period is automatically dispatched to the central station server to receive the service matter instructions and make a service response.

[0043] It should be noted that in this embodiment, clicking the emergency button of the demander's service terminal is achieved when the current demand interface cannot be met. After the trigger, the message is sent to the main station server. The main station server will display the message after receiving it, and the demander will display the demander's needs through the display. For example, the patient calls through the bedside display to show the uncomfortable parts of the body, such as pain in certain parts of the body. The nurse station and other demanders can see the specific requirements of the patient and other demanders, and can also send the current message to the mobile terminal and convey it to the terminal for the nurse to process. This processing method can reduce the workload of the nurse and improve the overall practical value of the ward operation. In addition, after the patient clicks, it will be displayed on the display and transmitted to the nurse station and the nurse's terminal at the same time.

[0044] As an implementation mode of the present invention, the steps performed by the demander service terminal are: The demander selects the demand information through the display screen and sends it; Determine whether to accept work dispatch information and problem feedback within the response time set in the demand information: If yes, the service display terminal receives intelligent voice prompt and light flashing prompt feedback; If not, an emergency button is displayed and provided for the user to click.

[0045] In the above technical scheme, in order to ensure the efficient execution of the overall control system, this embodiment designs a specific step process executed by the demander service terminal: the demander selects and sends the demand information through the display screen; then determines whether the work dispatch information and problem feedback are accepted within the response time range set in the demand information: if so, the service display terminal receives intelligent voice prompts and light flashing prompt feedback; if not, an emergency button is displayed and provided for the demander to click.

[0046] In one embodiment of the present invention, please refer to Figure 2 As shown, a smart interactive service terminal is also designed to serve the control system of the smart interactive service terminal; Terminal equipment includes: Demander service terminal, which includes a demander interaction terminal and server software; Service response terminal, the service response terminal includes a monitoring center terminal and a control system software; Service display terminal, which includes display terminal software, voice system and light prompter; Mobile terminal, the mobile terminal includes service centralized workstation and mobile server.

[0047] In the above technical solution, the demander operates the server-side software to generate demand items on the demander's interactive terminal. The system processes the information input by the demander's terminal, and then displays it on the display terminal, and sends the demander's demand items to the demandee's mobile terminal and the service center terminal; the service monitoring center conducts command and dispatch according to the handling process, assigns relevant personnel to respond, handle and provide services, etc., and can also inform the demander of the received information and handling plan through the voice system.

[0048] Especially in medical events, when patients in critical care units and wards are unable to communicate verbally or face to face, they can use a touch screen or mouse to accurately display their demands on the large screen and promptly transmit them to doctors or nurses; doctors or nurses can also promptly judge and respond to corresponding demand information; therefore, the entire system will significantly improve service quality and customer satisfaction.

[0049] The above contents are merely examples and explanations of the concept of the present invention. Those skilled in the art may make various modifications or additions to the specific embodiments described or replace them in a similar manner. As long as they do not deviate from the concept of the invention or exceed the scope defined in this application, they shall all fall within the protection scope of the present invention.

Claims

1. A smart interactive service control system, characterized in that: The system comprises: The service information collection module is used to obtain the demand information sent by the demander's service terminal in real time; The service information analysis module is used to classify the demand response levels according to the demand item information in the historical database: three-level general response, two-level key response, and three-level emergency response; and to analyze the demand item information received in real time through the service response terminal, and set the demand scheduling strategy according to the demand response level; Information response and deployment module, used to execute the scheduling strategy and determine the service response time according to the demand response level, and execute and complete the service response and work deployment; The service response is to inform the demander of the received information and the disposal plan through a voice system; The information feedback module is used to receive work dispatch information and provide problem feedback through the demander's service terminal; it is also used for the demander to receive intelligent voice prompts and light flashing prompt feedback at the service display terminal.

2. The intelligent interactive service control system according to claim 1, characterized in that: The service information analysis module includes: Determine the frequency of sending historical demand items for demanders with different service levels The total number of responses to demand requests during the service period ;in, Provide service level for those in need; By formula Calculated Level 1 demander's disease condition demand response coefficient ;in, is the preset function; , is the preset weight coefficient; Send standard frequency for demanders' demand items, The total number of standard responses to the needs of the demanders; It is the deviation value of the total number of responses to the demand items of the demander; Demand Response Factor and preset demand response coefficient threshold range To compare: like < , then it is judged that the demand of the current service level demander is small, and it is set to the general response level 3; like ≤ ≤ , then the demand of the current service level demander is judged to be medium, and it is set as the key response level 2; like > , it is judged that the demand of the current service level demander is large, and it is set to the first level of emergency response.

3. The intelligent interactive service control system according to claim 2, characterized in that: The service information analysis module also includes setting a scheduling strategy: The service response terminal receives in real time all the demand item information of the current service level demander sent by the demander service terminal, and the demand response level number corresponding to the information is recorded as the first set A; The number of demand response levels corresponding to all demand item information of the current and historical demanders of the same service level is recorded as the standard set D, and the number of standard elements of the demand response level in the standard set D is recorded as ;in, is the demand response level parameter; Get the number of elements of each demand response level in the first set A that fall into the standard set D ; By formula Calculate the current demand response level dispatch coefficient ,in is the preset weight coefficient.

4. The intelligent interactive service control system according to claim 3, characterized in that: The scheduling strategy is implemented as follows: The scheduling coefficient The preset dispatch coefficient threshold range under the same response level To compare: if < , then the current response level is increased and the increased service response time is set; if ≤ < , the current response level is used as the main response level, and the service response time is set; if ≥ , then lower the current response level and set the lowered service response time.

5. The intelligent interactive service control system according to claim 4, characterized in that: The scheduling strategy also includes: If the demander's service terminal does not receive the work dispatch information within the set service response time, the demander will send a service matter instruction to the main station server by clicking the emergency button on the demander's service terminal. The main station server will automatically dispatch the demander's mobile terminal within the service response time period to the main station server to receive the service matter instruction and make a service response.

6. The intelligent interactive service control system according to claim 5, characterized in that: The steps performed by the demander service terminal are: The demander selects the demand information through the display screen and sends it; Determine whether to accept work dispatch information and problem feedback within the response time set in the demand information: If yes, the service display terminal receives intelligent voice prompt and light flashing prompt feedback; If not, an emergency button is displayed and provided for the user to click.

7. The intelligent interactive service control system according to claim 6, characterized in that: The types of demand item information include: physiological items, emotional items, and respiratory items.

8. A smart interactive service terminal, characterized in that: A control system comprising a smart interactive service terminal as claimed in any one of claims 1 to 7; The terminal device comprises: A demander service terminal, the demander service terminal comprising a demander interaction terminal and server software; A service response terminal, the service response terminal comprising a monitoring center terminal and a control system software; A service display terminal, which includes display terminal software, a voice system and a light prompter; The mobile terminal includes a service centralized workstation and a mobile server.

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