Intelligent portal management system and method based on Internet of Things

Abstract

The invention belongs to the technical field of building security and protection, and particularly relates to an intelligent portal management system and method based on the Internet of Things. The intelligent portal management method based on the Internet of Things comprises the following steps: receiving order information sent by an owner terminal, and extracting order time, an order state and a service terminal account from the order information; acquiring an address of the service terminal as a first address according to the order state and the service terminal account within the order time; when the distance between the first address and the door lock is smaller than a preset door opening distance, door opening inquiry information is generated and sent to the service terminal, and then reply feedback of the service terminal to the door opening inquiry information is received; whether the door lock is opened or not is judged according to the reply feedback, and door-to-door reminding is sent to the owner terminal after the door lock is opened. According to the scheme, the problem that the service experience of owners on door-to-door service items is low due to an intelligent portal system is solved.

Description

Technical Field

[0001] The present invention relates to the field of building security technology, and specifically to an intelligent portal management system and method based on the Internet of Things. Background Art

[0002] The community property intelligent portal system is an important part of property management. By realizing intelligent, convenient and safe management methods, it can improve property management efficiency and enhance the quality and image of the community.

[0003] In the prior art, smart portal systems generally use access cards, password input, face recognition and other methods to unlock and open the door of the community or building access control, so as to facilitate the owners to enter and exit. With the continuous development of the service industry, more and more door-to-door services are called by owners, such as door-to-door cleaning, door-to-door express delivery, door-to-door food delivery, etc. These service personnel who provide door-to-door services cannot pass the access control alone, resulting in the owners being unable to enjoy complete door-to-door services, which reduces the owners' service experience in various door-to-door services. Summary of the invention

[0004] The purpose of this solution is to provide an intelligent portal management system and method based on the Internet of Things to solve the problem that the intelligent portal system reduces the low service experience of owners in door-to-door service projects.

[0005] In order to achieve the above purpose, this solution provides an intelligent portal management method based on the Internet of Things, comprising the following steps: S10: receiving order information sent by the owner's terminal, and extracting order time, order status and service terminal account from the order information; S20: obtaining the address of the service terminal as the first address according to the order status and the service terminal account within the order time; S30: When the distance between the first address and the door lock is less than the preset door opening distance, a door opening inquiry message is generated and sent to the service terminal, and then a reply feedback to the door opening inquiry message from the service terminal is received; S40: Determine whether to open the door lock according to the reply feedback, and send a door-to-door reminder to the owner's terminal after the door lock is opened.

[0006] And, an Internet of Things-based smart portal management system using the Internet of Things-based smart portal management method.

[0007] The principle and technical effect of this solution are as follows: First, in this solution, the owner only needs to send the order information through the terminal, and the subsequent related processes such as opening the door when the service personnel come to the door can be automatically processed according to the rules, without the need for the owner to manually operate the door opening and other matters, which greatly saves time and energy, and allows the service personnel to enter the corresponding place to provide services according to the scheduled arrangement conveniently and quickly. Secondly, this solution determines whether the service personnel can enter by strictly following the order time, order status and service terminal account, to prevent unrelated personnel from randomly approaching the door lock and trying to enter. Only those who meet the scheduled service arrangements and are associated with a formal service terminal account have the opportunity to trigger subsequent processes such as door opening inquiries, which screens out people with formal service demand backgrounds from the root, prevents lawless elements from taking advantage of the situation, and ensures the safety of the owners. Furthermore, after the door lock is opened, a door-to-door reminder will be sent to the owner's terminal, so that the owner can grasp the opening status of the venue door in real time and know that the service personnel have entered, which is convenient for the owner to follow up on the progress of the service. If any abnormal situation occurs, the owner can also detect it in the first time and take corresponding measures to ensure the safety of all aspects of property in the venue. At the same time, after the owner knows that the service personnel have entered, the service connection process between the owner and the service personnel will be smoother, reducing the conflicts and inconveniences that may arise due to opening the door and other links, thereby improving the satisfaction of both parties with the entire service process.

[0008] In summary, this solution solves the problem that the smart portal system reduces the low service experience of owners in door-to-door service projects.

[0009] Furthermore, the current time is obtained and compared with the order time. If the current time is later than the order time, the address of the service terminal is no longer obtained.

[0010] This method reduces the time for the system server of this solution to access the service terminal address, reduces resource consumption, and reduces the waste of computing resources.

[0011] Furthermore, a door lock number is established for the door lock, and an association is established between the door lock number, the owner's address and the owner's terminal. If a door opening request message is received from the owner's terminal, the door corresponding to the door lock number associated with the owner's terminal is opened.

[0012] By creating numbers for door locks and associating the door lock numbers, owner addresses, and owner terminals, the door opening request can be accurately located to the specific door. When the owner sends a door opening request through the terminal, the system can accurately open the door associated with it, avoiding the possibility of mistaken door opening due to similar addresses or door locks, greatly improving the accuracy and pertinence of the door opening operation.

[0013] Furthermore, the order status includes not yet delivered, arrived, delivered and left, and the order status is initialized as not yet delivered.

[0014] The order status is clearly defined as not yet at the customer's door, already at the customer's door, already at the customer's door, and already out of the customer's door, and the status is initialized as not yet at the customer's door. This allows the service personnel to clearly mark and track the entire process from preparing to visit the customer's door to completing the service and leaving. Whether it is the service provider, property manager, or owner, they can intuitively understand the progress of the service based on these clear statuses.

[0015] Furthermore, after receiving the order information, the order information is associated with the corresponding owner address according to the owner terminal that sent the order information; after receiving the reply feedback, the order information is queried according to the service terminal account that sent the reply feedback and used as a pending service order, and the pending service order whose order time matches the current time is used as a service order; after the door lock is opened, a door-to-door reminder is sent to the owner terminal corresponding to the owner address associated with the service order, and the order status in the service order is changed to entered.

[0016] After receiving the order information, the order information is associated with the corresponding owner's address based on the owner's terminal that sent the order information, and the order information is subsequently queried based on the service terminal account and the service orders are further screened out, thus realizing the effective integration of multi-dimensional information. This allows data from different sources (orders from the owner's terminal, feedback from the service terminal, etc.) to be closely integrated around specific service scenarios, making it easier to coordinate service resources and work from all parties as a whole. In addition, after the door lock is opened, a door-to-door reminder is sent to the owner's terminal corresponding to the owner's address associated with the service order, and the order status is simultaneously modified to have entered the door, so that the owner can promptly know that the service personnel have entered the house or place to start the service, which not only guarantees the owner's right to know, but also facilitates the owner to reasonably arrange his subsequent activities based on this (such as waiting at home for further communication needs or continuing to do his own things, etc.), optimizing the owner's experience throughout the service process, and enhancing the transparency and coordination of the service.

[0017] Furthermore, when the distance between the owner terminal and the service terminal is less than the preset door-to-door distance and the order information associated with the owner's address is a service order, the door-to-door confirmation information and service order are sent to the owner's terminal; after receiving the door-to-door confirmation feedback from the owner's terminal, the order status in the order information is modified to door-to-door, and the current time is recorded as the door-to-door time in the order status.

[0018] By setting the condition that the distance between the owner's terminal and the service terminal is less than the preset door-to-door distance, and combining the order information associated with the owner's address as the premise of the service order, it is possible to accurately determine the appropriate time for the service personnel to arrive at the owner's door, and then send the door-to-door confirmation information and service order to the owner. This avoids reminding the owner too early or too late, allowing the owner to make corresponding preparations when the service personnel are really about to arrive, making the service process smoother and improving the accuracy and coordination of the service. At the same time, the owner's confirmation and feedback on the door-to-door situation is equivalent to adding another line of defense, further verifying the legality and rationality of the service personnel's door-to-door visit. It can prevent security risks such as criminals impersonating service personnel and attempting to enter the owner's residence without complying with regulations, enhance the security prevention capabilities of the owner's address, and allow the entire door-to-door service process to be carried out within a safe and controllable range.

[0019] Furthermore, when the order status in the service order is entered or delivered, a door-to-door reminder is sent to the owner terminal corresponding to the owner address associated with the order to be serviced whose order time matches the current time, and the order to be serviced for which the door-to-door reminder is sent is used as the service order.

[0020] By converting the service orders for sending on-site reminders into service orders, the status of service orders at different stages can be switched and managed in an orderly manner, allowing the entire service process to proceed one by one. Subsequent services can be carried out in an orderly manner based on the previously completed steps to avoid disconnection or omissions in service links and ensure that each service task is closely connected, which helps to improve the consistency and efficiency of the overall service. Service personnel can provide services to different owners in turn according to the established arrangements, reducing waiting time and process confusion. In this process, owners can receive on-site reminders in a timely manner and feel the orderliness and professionalism of the service arrangements, which helps to improve their satisfaction with the entire service process.

[0021] Furthermore, when the distance between the first address and the door lock is less than the preset door opening distance and the service terminal account can query the order status as a service order that has been entered, a non-entry reminder and a service order are sent to the service terminal.

[0022] When the distance between the first address and the door lock is less than the preset door opening distance, and the service terminal account can query the order status as a service order that has been entered, a non-attendance reminder and service order will be sent to the service terminal. This mechanism can effectively avoid the problem that the service personnel forget that there are subsequent service tasks that have not been carried out due to various possible situations (such as temporary negligence of the service personnel, system information synchronization delay, etc.), and promptly remind the service personnel to continue to complete the service process as required, ensuring that each service order can be properly followed up, which helps to strengthen the detailed monitoring of the entire service process and ensure that no links in the service are missed.

[0023] Furthermore, the door lock number is also associated with the door lock supervision range. When the service terminal account can query the service order, the relationship between the first position and the door lock supervision range is collected and determined; when the first position is not within the door lock supervision range, and the first position is getting farther and farther away from the door lock supervision range with the increase of time, the service order with the order status of "arrived at the door" is regarded as the ended service order, the order status of the ended service order is modified to "left the door", and the service order with the order status of "entered the door" is regarded as an abnormal service order, and a reminder that the service staff has left is sent to the owner terminal corresponding to the owner address associated with the abnormal service order.

[0024] By associating the door lock number with the door lock supervision range, and judging the relationship between the service personnel's location and the door lock supervision range based on the service order corresponding to the service terminal account, abnormal service situations can be accurately identified. When an abnormal service order is determined, a reminder that the service personnel has left is sent to the owner terminal corresponding to the associated owner address, so that the owner can know the abnormal movement of the service personnel in time, and guarantee the owner's right to know about the progress of the service. Even if unexpected situations occur during the service process, the owner will not be in a state of confusion, so that he can take corresponding measures according to the actual situation (such as contacting the service provider to ask the reason, checking the status of the items at home, etc.), fully safeguarding the rights and interests of the owner. From normal reminders of non-visit to timely feedback reminders of abnormal situations, the whole process allows owners to feel the rigor of service management and the importance of their rights and interests, and improves the sense of security and satisfaction of owners in the process of receiving services. Owners can more confidently hand over service matters to relevant personnel, and even if problems occur, they can be notified in the first time, reducing the troubles and losses that may be caused by abnormal services, which helps to optimize the overall service experience of owners. By setting the door lock supervision range, monitoring the service personnel's location and the corresponding reminder mechanism, certain regulatory constraints are imposed on the service personnel's movements, prompting them to carry out their work within the normal service area and reducing the possibility of them arbitrarily deviating from the service place and engaging in non-compliant behavior, thereby reducing safety risks at the source and ensuring the safety and order of the service place and the surrounding environment. BRIEF DESCRIPTION OF THE DRAWINGS

[0025] Figure 1 The flowchart of the smart portal management method based on the Internet of Things is shown in FIG. DETAILED DESCRIPTION

[0026] The following will clearly and completely describe the concept and technical effects of the present invention in combination with the embodiments, so as to fully understand the purpose, features and effects of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, other embodiments obtained by those skilled in the art without creative work are all within the scope of protection of the present invention: like Figure 1As shown, the intelligent portal management method based on the Internet of Things includes the following steps: S10: receiving order information sent by the owner's terminal, and extracting order time, order status and service terminal account from the order information; S20: obtaining the address of the service terminal as the first address according to the order status and the service terminal account within the order time; S30: When the distance between the first address and the door lock is less than the preset door opening distance (5m), a door opening inquiry message is generated and sent to the service terminal, and then a reply feedback to the door opening inquiry message from the service terminal is received; S40: Determine whether to open the door lock according to the reply feedback, and send a door-to-door reminder to the owner's terminal after the door lock is opened.

[0027] Among them, the order status includes not yet arrived, arrived, arrived and left, and the order status is initialized as not arrived.

[0028] The method also includes obtaining the current time and comparing it with the order time. If the current time is later than the order time, the address of the service terminal is no longer obtained.

[0029] The method also includes establishing a door lock number for the door lock, establishing an association between the door lock number, the owner's address and the owner's terminal, and if a door opening request message sent by the owner's terminal is received, opening the door corresponding to the door lock number associated with the owner's terminal.

[0030] After receiving the order information, the order information is associated with the corresponding owner's address according to the owner's terminal that sent the order information; after receiving the reply feedback, the order information is queried according to the service terminal account that sent the reply feedback and used as a pending service order, and the pending service order whose order time matches the current time is used as a service order; after the door lock is opened, a door-to-door reminder is sent to the owner's terminal corresponding to the owner's address associated with the service order, and the order status in the service order is changed to entered.

[0031] When the distance between the owner's terminal and the service terminal is less than the preset door-to-door distance (3m), and the order information associated with the owner's address is a service order, the door-to-door confirmation information and service order are sent to the owner's terminal; after receiving the door-to-door confirmation feedback from the owner's terminal, the order status in the order information is modified to door-to-door, and the current time is recorded as the door-to-door time in the order status.

[0032] When the order status in the service order is "entered" or "delivered", a door-to-door reminder is sent to the owner's terminal corresponding to the owner's address associated with the to-be-serviced order whose order time matches the current time, and the to-be-serviced order for which the door-to-door reminder is sent is used as the service order.

[0033] When the distance between the first address and the door lock is less than the preset door opening distance (5m), and the service terminal account can query the order status as a service order that has entered the door, a non-visit reminder and a service order are sent to the service terminal.

[0034] Among them, the door lock number is also associated with the door lock supervision range. When the service terminal account can query the service order, the relationship between the first position and the door lock supervision range is collected and determined; when the first position is not within the door lock supervision range, and the first position is getting farther and farther away from the door lock supervision range with the increase of time, the service order with the order status of "has arrived at the door" is regarded as the ended service order, and the order status of the ended service order is changed to "has left the house", and the service order with the order status of "has entered the door" is regarded as an abnormal service order, and a reminder that the service staff has left is sent to the owner terminal corresponding to the owner address associated with the abnormal service order.

[0035] This solution also provides an IoT-based smart portal management system that uses the IoT-based smart portal management method.

[0036] In the specific implementation, an office building used an IoT-based smart portal management system built with an IoT-based smart portal management method. Smart door locks were installed at the entrance of the office building. Each door lock has a unique number and is associated with the corresponding owner's corporate address and related owner terminals. The door lock has the functions of sensing the distance of surrounding service terminals, receiving system commands to unlock, etc., and can also feedback its own status and surrounding environment information to the system.

[0037] A company found that the air conditioner in the office was broken. The company's administrative staff made an appointment for professional maintenance service through the owner's terminal and set the maintenance time to 9:00 to 11:00 on Tuesday morning. After receiving the order information, the system extracted the order time (9:00 to 11:00 on Tuesday morning), the order status (initially not on-site), and the service terminal account (A001) of the maintenance service personnel. On Tuesday morning, the maintenance staff Xiao Li (the account of the service terminal carried by Xiao Li is A001) went to the office building with tools. When Xiao Li arrived at the door of the office building, the distance between his service terminal (account A001) and the smart door lock was less than the preset door opening distance (assuming 5 meters), and the system automatically generated a door opening inquiry message and sent it to Xiao Li's service terminal. After Xiao Li replied to confirm, the system determined that the door lock could be opened and sent a door-to-door reminder to the owner's terminal of the company's administrative staff. After Xiao Li entered the door (after entering the office building), the system changed the order status to entered and recorded the time of entry. When Xiao Li entered the office building but not yet reached the company's office area, he went back downstairs to get a spare part. When Xiao Li approached the entrance of the office building again, the system found that there was a service order that had been received under Xiao Li's A001 service terminal account, and sent a reminder of the missed service and the specific information of the service order to Xiao Li's service terminal.

[0038] After Xiao Li left the office building, his location exceeded the door lock supervision range (the area of ​​the office building protected by the door lock, which was uploaded to the system when the system was installed) and gradually moved away from the office building. The system marked the order status as an abnormal service order and sent a reminder that the service staff had left to the owner terminal used by the company's administrative staff. After the company's administrative staff saw the reminder of Xiao Li's departure through the owner's terminal, they contacted Xiao Li and asked the reason for his departure. Knowing that Xiao Li would come again soon, the administrative staff restored the abnormal service order to normal status in the system. After Xiao Li came back after getting the parts, when Xiao Li arrived at the door of the office building, the distance between his service terminal (account number A001) and the smart door lock was less than the preset door opening distance (assuming it was 5 meters). The system automatically generated a door opening inquiry message and sent it to Xiao Li's service terminal.

[0039] When Xiao Li arrives at the entrance of the company's office area, the distance between the owner terminal used by the company's administrative staff and Xiao Li's service terminal (A001) is less than the preset door-to-door distance (3m). The system sends a door-to-door reminder to the owner terminal. After the administrative staff checks and confirms the door-to-door reminder, the system sends an entry reminder to Xiao Li's service terminal (A001), and the order status is changed to door-to-door. After the maintenance is completed, Xiao Li leaves the office building, the system changes the order status to out, and sends a service completion notification to the company's administrative staff, and invites the company to evaluate this maintenance service.

[0040] Courier Xiao Zhang (with a service terminal account number of A002) received multiple express parcel delivery orders for a company in an office building. Xiao Zhang checked his service terminal (with a service terminal account number of A002) and found that he needed to deliver express parcels to companies A and B. The door-to-door delivery time for company A was 10:00-10:30, and the door-to-door delivery time for company B was 10:30-11:00. After Xiao Zhang entered the office building at 11:26, the system took the door-to-door delivery service of company A as a service order and the door-to-door delivery service of company B as a pending service order, and sent a reminder of entry to the owner terminal used by the administrative staff of company A. At 11:30, Xiao Zhang was still in the office building, and the system took the pending service order (door-to-door delivery service of company B) as a service order, and sent a reminder of entry to the owner terminal used by the administrative staff of company B.

[0041] The above is only an embodiment of the present invention, and the common knowledge such as the known specific structure and characteristics in the scheme is not described in detail here. It should be pointed out that for those skilled in the art, several deformations and improvements can be made without departing from the structure of the present invention, which should also be regarded as the protection scope of the present invention, and these will not affect the effect of the implementation of the present invention and the practicality of the patent. The scope of protection required by this application shall be based on the content of its claims, and the specific implementation methods and other records in the specification can be used to interpret the content of the claims.

Claims

1. An intelligent portal management method based on the Internet of Things, characterized in that: The following steps are involved: S10: receiving order information sent by the owner's terminal, and extracting order time, order status and service terminal account from the order information; S20: obtaining the address of the service terminal as the first address according to the order status and the service terminal account within the order time; S30: When the distance between the first address and the door lock is less than the preset door opening distance, a door opening inquiry message is generated and sent to the service terminal, and then a reply feedback to the door opening inquiry message from the service terminal is received; S40: Determine whether to open the door lock according to the reply feedback, and send a door-to-door reminder to the owner's terminal after the door lock is opened.

2. The method for managing an intelligent portal based on the Internet of Things according to claim 1, characterized in that: Get the current time and compare it with the order time. If the current time is later than the order time, the address of the service terminal will no longer be obtained.

3. The method for managing an intelligent portal based on the Internet of Things according to claim 2, characterized in that: A door lock number is established for the door lock, and an association is established between the door lock number, the owner's address and the owner's terminal. If a door opening request message sent by the owner's terminal is received, the door corresponding to the door lock number associated with the owner's terminal is opened.

4. The method for managing an intelligent portal based on the Internet of Things according to claim 3, characterized in that: The order status includes not yet arrived, arrived, arrived and left, and the order status is initialized as not arrived.

5. The method for managing an intelligent portal based on the Internet of Things according to claim 4, characterized in that: After receiving the order information, the order information is associated with the corresponding owner's address according to the owner's terminal that sent the order information; after receiving the reply feedback, the order information is queried according to the service terminal account that sent the reply feedback and used as a pending service order, and the pending service order whose order time matches the current time is used as a service order; after the door lock is opened, a door-to-door reminder is sent to the owner's terminal corresponding to the owner's address associated with the service order, and the order status in the service order is changed to entered.

6. The method for managing an intelligent portal based on the Internet of Things according to claim 5, characterized in that: When the distance between the owner terminal and the service terminal is less than the preset door-to-door distance and the order information associated with the owner's address is a service order, the door-to-door confirmation information and service order are sent to the owner's terminal; after receiving the door-to-door confirmation feedback from the owner's terminal, the order status in the order information is modified to door-to-door, and the current time is recorded as the door-to-door time in the order status.

7. The method for managing an intelligent portal based on the Internet of Things according to claim 6, characterized in that: When the order status in the service order is "entered" or "delivered", a door-to-door reminder is sent to the owner's terminal corresponding to the owner's address associated with the to-be-serviced order whose order time matches the current time, and the to-be-serviced order for which the door-to-door reminder is sent is used as the service order.

8. The method for managing an intelligent portal based on the Internet of Things according to claim 7, characterized in that: When the distance between the first address and the door lock is less than the preset door opening distance and the service terminal account can query the order status as a service order that has entered the door, a non-visit reminder and a service order are sent to the service terminal.

9. The method for managing an intelligent portal based on the Internet of Things according to claim 8, characterized in that: The door lock number is also associated with the door lock supervision range. When the service terminal account can query the service order, the relationship between the first position and the door lock supervision range is collected and determined; when the first position is not within the door lock supervision range, and the first position is getting farther and farther away from the door lock supervision range with the increase of time, the service order with the order status of "has arrived at the door" is regarded as the ended service order, and the order status of the ended service order is changed to "has left the house", and the service order with the order status of "has entered the door" is regarded as an abnormal service order, and a reminder that the service staff has left is sent to the owner terminal corresponding to the owner address associated with the abnormal service order.

10. The intelligent portal management system based on the Internet of Things is characterized by: The smart portal management method based on the Internet of Things described in any one of claims 1 to 9 is used.

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