Customer management method, device and equipment based on multiple media and readable storage medium
By sending additional customer request instructions to the private domain operation system in the customer management system, and using the application programming interface to associate customer information, selecting multiple reach channels for communication, the problem of inefficient customer management and communication is solved, and more efficient customer relationship management is achieved.
Patent Information
- Application Number
- CN202510108823.4
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2025-01-23
- Publication Date
- 2025-04-25
AI Technical Summary
The prior art is inefficient in customer management and communication, especially after the phone call, customer relationships are difficult to track, and communication is not efficient only through phone or WeChat.
The outbound call platform sends an additional customer request instruction to the private domain operation system. When the customer request passes, it receives notifications through the application programming interface and associates customer information, and selects multiple contact channels (phone, text messages, and WeChat) to communicate.
It realizes one-click add friends and multi-channel information synchronization, improves customer management and communication efficiency, and can better track customer relationships.
Smart Images
Figure CN119892990A_ABST
Abstract
Description
Technical Field
[0001] The present application relates to the field of multimedia-based customer management, and in particular, to a multimedia-based customer management method, apparatus, device and readable storage medium. Background Art
[0002] At present, in the process of communicating with customers, in order to accumulate their own customers and close deals in the long term, they usually first reach out to customers by phone, then add customers through corporate WeChat, and then conduct subsequent operations.
[0003] However, the customer who received the call is usually the telemarketer who searches for the customer's WeChat on the mobile terminal and manually adds the customer to the company's WeChat account, which makes it impossible to know the relationship between the customer and the customer who communicated with the phone call later. At the same time, the efficiency of communicating with customers only through phone calls or WeChat login is relatively low.
[0004] Therefore, how to improve the efficiency in the process of managing and communicating with customers is a technical problem that needs to be solved. Summary of the invention
[0005] The purpose of the embodiments of the present application is to provide a customer management method based on multimedia. The technical solution of the embodiments of the present application can achieve the effect of improving the efficiency of the management and communication process of customers.
[0006] In the first aspect, an embodiment of the present application provides a multimedia-based customer management method, which is applied to an outbound call platform, including: sending an add customer request instruction to a private domain operation system; when the customer request is approved, receiving a request approval notification sent by the private domain operation system through an application programming interface, and associating the target customer and customer information; selecting one or more preset contact channels to communicate with the target customer.
[0007] In the above embodiment of the present application, the effect of adding friends with one click can be achieved through the outbound call platform. At the same time, customer information can be synchronized after being associated with the private domain operation system through the application programming interface, thereby realizing a management method combining multi-channel and multi-dimensional information, thereby achieving the effect of improving the efficiency of management and communication with customers.
[0008] In some embodiments, one or more preset contact channels are selected to communicate with the target customers, including: associating one or more contact channels based on the operator's current contact channels, where the contact channels include: telephone, text message or WeChat; when communicating with the target customers through the current contact channel, corresponding related operations and communication are performed through one or more contact channels.
[0009] In the above embodiments, the present application can communicate with customers and synchronize information through multiple contact methods such as phone calls, text messages or WeChat accounts at the same time.
[0010] In some embodiments, after selecting one or more preset contact channels to communicate with the target customer, it also includes: displaying the target customer-related information and historical communication information generated during the communication process to the agent.
[0011] In the above-mentioned embodiments of the present application, relevant information of target customers can be displayed to agents, so that agents can learn more information and improve communication efficiency.
[0012] In some embodiments, sending an add customer request instruction to the private domain operation system includes: selecting a target customer according to a customer pool of a current agent of the outbound call platform, wherein the outbound call platform stores a customer pool of multiple agents including the current agent; sending an add customer request instruction to the private domain operation system, wherein the add customer request instruction includes contact information of the target customer.
[0013] In the above embodiment of the present application, the contact information of the target customer can be obtained through the customer pool corresponding to the seat, thereby realizing the function of adding friends with one click.
[0014] In some embodiments, when a customer request is approved, a request approval notification sent by the private domain operation system is received through an application programming interface, and the target customer and customer information are associated, including: when a customer request is approved, the identification information of the target customer in the private domain operation system is synchronized through the application programming interface and the customer information is associated; the current agent is notified of the association result of the identification information and customer information.
[0015] In the above-mentioned embodiments of the present application, the identification information of the customer and the customer association result can be synchronized through the application programming interface.
[0016] On the second aspect, an embodiment of the present application provides a customer management method based on multimedia, a private domain operation system, including: receiving a customer add request instruction sent by an outbound call platform; adding a target customer according to the customer add request instruction; when the customer request is approved, sending a request approval notification to the outbound call platform through an application programming interface, and associating the target customer and customer information.
[0017] In the above embodiment of the present application, after adding a customer, the private domain operation system can synchronize customer information by associating with the outbound call platform through the application programming interface, thereby realizing a management method combining multi-channel and multi-dimensional information, thereby achieving the effect of improving the efficiency of managing and communicating with customers.
[0018] In a third aspect, an embodiment of the present application provides a multimedia-based customer management device, including:
[0019] A sending module, used to send a request instruction to add a customer to the private domain operation system;
[0020] An association module, used for receiving a request approval notification sent by the private domain operation system through an application programming interface when a customer request is approved, and associating a target customer and customer information;
[0021] The communication module is used to select one or more preset contact channels to communicate with target customers.
[0022] Optionally, the communication module is specifically used for:
[0023] According to the operator's current contact channel, associate one or more contact channels, where the contact channels include: phone, SMS or WeChat;
[0024] When communicating with target customers through the current contact channel, corresponding related operations and communications are performed through one or more contact channels.
[0025] Optionally, the device further comprises:
[0026] The display module is used to display the target customer-related information and historical communication information generated during the communication process to the agent after the communication module selects one or more preset contact channels to communicate with the target customer.
[0027] Optionally, the sending module is specifically used for:
[0028] Selecting a target customer according to a customer pool of a current agent on the outbound calling platform, wherein the outbound calling platform stores a customer pool of multiple agents, including the current agent;
[0029] Send an add customer request instruction to the private domain operation system, wherein the add customer request instruction includes contact information of the target customer.
[0030] Optionally, the associated module is specifically used to:
[0031] When the customer request is approved, the identification information of the target customer in the private domain operation system is synchronized through the application programming interface and the customer information is associated;
[0032] The result of associating the identification information and customer information is notified to the current agent.
[0033] In a fourth aspect, an embodiment of the present application provides a multimedia-based customer management device, including:
[0034] A receiving module, used to receive a request to add a customer sent by the outbound calling platform;
[0035] An adding module is used to add target customers according to an add customer request instruction;
[0036] The association module is used to send a request approval notification to the outbound call platform through the application programming interface when the customer request is approved, and associate the target customer and customer information.
[0037] In a fifth aspect, an embodiment of the present application provides an electronic device, comprising a processor and a memory, wherein the memory stores computer-readable instructions. When the computer-readable instructions are executed by the processor, the steps in the method provided in the first aspect or the second aspect are executed.
[0038] In a sixth aspect, an embodiment of the present application provides a readable storage medium having a computer program stored thereon. When the computer program is executed by a processor, the steps in the method provided in the first aspect or the second aspect are performed.
[0039] Other features and advantages of the present application will be described in the following description, and partly become apparent from the description, or be understood by practicing the embodiments of the present application. The purpose and other advantages of the present application can be realized and obtained by the structures specifically pointed out in the written description, claims, and drawings. BRIEF DESCRIPTION OF THE DRAWINGS
[0040] In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings required for use in the embodiments of the present application will be briefly introduced below. It should be understood that the following drawings only show certain embodiments of the present application and therefore should not be regarded as limiting the scope. For ordinary technicians in this field, other related drawings can be obtained based on these drawings without paying creative work.
[0041] Figure 1 A flowchart of a multimedia-based customer management method provided in an embodiment of the present application;
[0042] Figure 2 A schematic diagram of a display board provided in an embodiment of the present application;
[0043] Figure 3 A flowchart of another multimedia-based customer management method provided in an embodiment of the present application;
[0044] Figure 4 A schematic block diagram of a multimedia-based customer management device provided in an embodiment of the present application;
[0045] Figure 5 A schematic block diagram of another multimedia-based customer management device provided in an embodiment of the present application;
[0046] Figure 6 A schematic block diagram of the structure of a multimedia-based customer management device provided in an embodiment of the present application. DETAILED DESCRIPTION
[0047] The technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, rather than all of the embodiments. The components of the embodiments of the present application usually described and shown in the drawings here can be arranged and designed in various different configurations. Therefore, the following detailed description of the embodiments of the present application provided in the drawings is not intended to limit the scope of the application claimed for protection, but merely represents the selected embodiments of the present application. Based on the embodiments of the present application, all other embodiments obtained by those skilled in the art without making creative work belong to the scope of protection of the present application.
[0048] It should be noted that similar reference numerals and letters represent similar items in the following drawings, so once an item is defined in one drawing, it does not need to be further defined and explained in subsequent drawings. At the same time, in the description of this application, the terms "first", "second", etc. are only used to distinguish the description and cannot be understood as indicating or implying relative importance.
[0049] First, some terms involved in the embodiments of the present application are explained to facilitate understanding by those skilled in the art.
[0050] API (Application Programming Interface) is a set of predefined functions or protocols designed to provide applications and developers with the ability to access a set of routines without having to access the source code or understand the details of the internal working mechanism.
[0051] This application is applied to the scenario of managing and communicating with customers during private domain operations. The specific scenario is that the function of adding friends with one click can be realized through the outbound call platform. At the same time, communication with customers can be achieved through various contact methods, thereby improving the efficiency of customer management.
[0052] At present, in order to accumulate customers and close deals in the long term, customers are usually contacted by phone first, and then added through WeChat for business, and then operated. However, the customer after the phone call is usually added to WeChat manually by the telemarketer on the mobile terminal by searching for the customer's WeChat, resulting in the inability to know the relationship between the customer and the customer who communicated by phone later. At the same time, the efficiency of communicating with customers only through phone or WeChat login is relatively low.
[0053] To this end, this application sends a request to add a customer to the private domain operation system through the outbound call platform; when the customer request is approved, the private domain operation system receives the notification of the request through the application programming interface, and associates the target customer and customer information; selects one or more preset contact channels to communicate with the target customer. Through the outbound call platform, you can achieve the effect of adding friends with one click, and at the same time, you can synchronize customer information after associating with the private domain operation system through the application programming interface, realizing a management method that combines multi-channel and multi-dimensional information, so as to improve the efficiency of managing and communicating with customers.
[0054] In the embodiment of the present application, the execution entity may be a management client device in the management client system. In actual applications, the management client device may be electronic devices such as terminal devices and servers, which are not limited here.
[0055] Combine the following Figure 1 The multimedia-based customer management method of an embodiment of the present application is described in detail.
[0056] Please see Figure 1 , Figure 1 A flowchart of a multimedia-based customer management method provided in an embodiment of the present application is applied to an outbound call platform, such as Figure 1 The multimedia-based customer management methods shown include:
[0057] Step 110: Send a customer add request instruction to the private domain operation system.
[0058] The client request instruction may be an instruction or contact information, such as an instruction mark, ID or code.
[0059] Optionally, when the customer request instruction is an indication, the customer's contact information can be obtained through the interaction between the private domain operation system and the client, and then the customer can be added through the contact information; when the customer request instruction is contact information, the customer can be added directly through the private domain operation system.
[0060] In some embodiments of the present application, sending an add customer request instruction to the private domain operation system includes: selecting a target customer according to a customer pool of a current agent of the outbound call platform, wherein the outbound call platform stores a customer pool of multiple agents, and the multiple agents include the current agent; sending an add customer request instruction to the private domain operation system, wherein the add customer request instruction includes contact information of the target customer.
[0061] In the above process, the present application can obtain the contact information of the target customer through the customer pool corresponding to the seat, thereby realizing the function of adding friends with one click.
[0062] The customer pool includes multiple customers, and the multiple customers can be sorted in order, such as the degree of acceptance of sales promotion or according to historical communication scores, etc. The target customer can be the first customer in the customer pool or a randomly selected customer.
[0063] Step 120: When the customer request is approved, a request approval notification sent by the private domain operation system is received through the application programming interface, and the target customer and customer information are associated.
[0064] Among them, customer information includes customer identity information and communication records of historical communications.
[0065] Optionally, you only need to click the "Add" button on the outbound call platform. The foreign exchange platform (telemarketing platform) requests the private domain operation system to obtain the serial code API, obtains the customer contact information ID serial code, and requests the private domain operation system to automatically add friends.
[0066] In some embodiments of the present application, when a customer request is approved, a request approval notification sent by the private domain operation system is received through an application programming interface, and the target customer and customer information are associated, including: when the customer request is approved, the identification information of the target customer in the private domain operation system is synchronized through the application programming interface and the customer information is associated; the current agent is notified of the association result of the identification information and customer information.
[0067] In the above process, the present application can synchronize the customer's identification information and the customer association result through an application programming interface (API).
[0068] The identification information may be an identity ID, a preset code or a preset tag, etc. The customer information association result includes association success or failure, and customer information.
[0069] Step 130: Select one or more preset contact channels to communicate with target customers.
[0070] In some embodiments of the present application, one or more preset contact channels are selected to communicate with target customers, including: associating one or more contact channels according to the current contact channels of the operator, wherein the contact channels include: telephone, text message or WeChat; when communicating with the target customer through the current contact channel, corresponding related operations and communication are performed through one or more contact channels.
[0071] During the above process, this application can communicate with customers and synchronize information through multiple contact methods such as phone, text messages or WeChat.
[0072] Among them, the contact channel can also be any other channel that can communicate with customers.
[0073] For example, when communicating with a target customer by phone, the current agent can also select other channels for communication based on the relevant records of the communication process on the outbound call platform, or perform operations such as adding friends, or related work such as daily business operations, or display customer information and identification information.
[0074] In some embodiments of the present application, after selecting one or more preset contact channels to communicate with the target customer, it also includes: displaying the target customer-related information and historical communication information generated during the communication process to the agent.
[0075] In the above process, this application can display relevant information of target customers to the agents, so that the agents can learn more information and improve communication efficiency.
[0076] The relevant information includes customer information, sales results, sales progress, etc. The historical communication information includes historical customer information, sales results, sales progress, etc.
[0077] Specifically, the display content can be Figure 2 The display board schematic shown is described in detail.
[0078] Please see Figure 2 , Figure 2 A schematic diagram of a display board provided for this application, including:
[0079] Customer pool. The customer pool includes multiple customers (for example, Customer 1, Customer 2...Customer 5, etc.) and corresponding contact channels (telephone and WeChat, etc.). You can also change a batch of customers.
[0080] Recommended solutions include customer subjective / objective tags, historical communication records, telephone communication summary backfill area, and customer and agent WeChat communication area.
[0081] In the above Figure 1 In the process shown, the application sends a request to add a customer to the private domain operation system through the outbound call platform; when the customer request is approved, the application programming interface receives the notification of the request sent by the private domain operation system, and associates the target customer and customer information; selects one or more preset contact channels to communicate with the target customer. Through the outbound call platform, you can achieve the effect of adding friends with one click, and at the same time, you can synchronize customer information after associating with the private domain operation system through the application programming interface, realizing a management method that combines multi-channel and multi-dimensional information, so as to improve the efficiency of managing and communicating with customers.
[0082] Combine the following Figure 3 Another multimedia-based customer management method according to an embodiment of the present application is described in detail.
[0083] Please see Figure 3, Figure 3 A flowchart of another multimedia-based customer management method provided in an embodiment of the present application is applied to a private domain operation system, such as Figure 3 The multimedia-based customer management methods shown include:
[0084] Step 310: Receive a customer adding request instruction sent by the outbound calling platform.
[0085] Step 320: Add target customers according to the add customer request instruction.
[0086] Among them, after adding a friend, you can get the result according to the customer's operation, including whether the friend request is successful or the user does not exist, etc. At the same time, the private domain operation system notes that the customer is the unique customer ID of the outbound call platform.
[0087] Step 330: When the customer request is approved, a request approval notification is sent to the outbound call platform through the application programming interface, and the target customer and customer information are associated.
[0088] Among them, whether it is passed can be judged based on the feedback from the client. When the customer request is passed, a preset greeting is automatically sent, for example, "Hello, I am xxx".
[0089] also, Figure 3 The specific methods and steps shown can be found in Figure 1 The method shown will not be described in detail here.
[0090] Previous article Figure 1 and Figure 3 Describes a multimedia-based customer management method. Figure 4-Figure 6 A multimedia-based client management device is described.
[0091] Please refer to Figure 4 , is a schematic block diagram of a multimedia-based customer management device 400 provided in an embodiment of the present application. The device 400 may be a module, program segment or code on an electronic device. The device 400 is similar to the above Figure 1 The method embodiment corresponds to and can be executed Figure 1 The various steps involved in the method embodiment and the specific functions of the device 400 can be found in the description below. To avoid repetition, the detailed description is appropriately omitted here.
[0092] Optionally, the device 400 includes:
[0093] A sending module 410 is used to send a customer add request instruction to the private domain operation system;
[0094] The association module 420 is used to receive the request approval notification sent by the private domain operation system through the application programming interface when the customer request is approved, and associate the target customer and customer information;
[0095] The communication module 430 is used to select one or more preset contact channels to communicate with target customers.
[0096] Optionally, the communication module is specifically used for:
[0097] According to the operator's current contact channel, one or more contact channels are associated, where the contact channels include: telephone, SMS or WeChat; when communicating with target customers through the current contact channel, corresponding related operations and communication are performed through one or more contact channels.
[0098] Optionally, the device further comprises:
[0099] The display module is used to display the target customer-related information and historical communication information generated during the communication process to the agent after the communication module selects one or more preset contact channels to communicate with the target customer.
[0100] Optionally, the sending module is specifically used for:
[0101] According to the customer pool of the current agent of the outbound call platform, a target customer is selected, wherein the outbound call platform stores the customer pool of multiple agents, including the current agent; and an add customer request instruction is sent to the private domain operation system, wherein the add customer request instruction includes the contact information of the target customer.
[0102] Optionally, the associated module is specifically used to:
[0103] When the customer request is approved, the identification information of the target customer in the private domain operation system is synchronized and the customer information is associated through the application programming interface; the result of associating the identification information and customer information is notified to the current agent.
[0104] Please refer to Figure 5 , is a schematic block diagram of another multimedia-based customer management device 500 provided in an embodiment of the present application. The device 500 may be a module, program segment or code on an electronic device. Figure 3 The method embodiment corresponds to and can be executed Figure 3 The various steps involved in the method embodiment and the specific functions of the device 500 can be found in the description below. To avoid repetition, the detailed description is appropriately omitted here.
[0105] Optionally, the device 500 includes:
[0106] The receiving module 510 is used to receive a request instruction for adding a customer sent by the outbound calling platform;
[0107] An adding module 520 is used to add a target customer according to an add customer request instruction;
[0108] The association module 530 is used to send a request approval notification to the outbound call platform through the application programming interface when the customer request is approved, and associate the target customer and customer information.
[0109] Please refer to Figure 6 6 is a schematic block diagram of a multimedia-based client management device provided in an embodiment of the present application. The device may include a memory 610 and a processor 620. Optionally, the device may also include: a communication interface 630 and a communication bus 640. The device is similar to the above Figure 1 or Figure 3 The method embodiment corresponds to and can be executed Figure 1 or Figure 3 The various steps involved in the method embodiment and the specific functions of the device can be found in the description below.
[0110] Specifically, the memory 610 is used to store computer-readable instructions.
[0111] Processor 620 is used to process the readable instructions stored in the memory and can execute Figure 1 or Figure 3 The steps in the method.
[0112] The communication interface 630 is used for signaling or data communication with other node devices, for example, for communication with a server or a terminal, or for communication with other device nodes, but the embodiments of the present application are not limited thereto.
[0113] The communication bus 640 is used to realize direct connection and communication among the above components.
[0114] The communication interface 630 of the device in the embodiment of the present application is used to communicate signals or data with other node devices. The memory 610 can be a high-speed RAM memory or a non-volatile memory, such as at least one disk memory. The memory 610 can also be at least one storage device located away from the aforementioned processor. The memory 610 stores computer-readable instructions. When the computer-readable instructions are executed by the processor 620, the electronic device executes the aforementioned Figure 1 or Figure 3The method process shown. The processor 620 can be used on the device 400 or 500, and is used to perform the functions in the present application. Exemplarily, the above-mentioned processor 620 can be a general-purpose processor, a digital signal processor (Digital Signal Processor, DSP), an application-specific integrated circuit (Application Specific Integrated Circuit, ASIC), a field programmable gate array (Field Programmable Gate Array, FPGA) or other programmable logic devices, discrete gates or transistor logic devices, discrete hardware components, and the embodiments of the present application are not limited thereto.
[0115] The embodiment of the present application also provides a readable storage medium, when the computer program is executed by a processor, Figure 1 or Figure 3 The method process in the method embodiment shown is executed by the electronic device.
[0116] Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working process of the device described above can refer to the corresponding process in the aforementioned method, and will not be described in detail here.
[0117] In summary, the embodiment of the present application provides a multimedia-based customer management method, device, equipment and readable storage medium, the method comprising: sending a customer request instruction to a private domain operation system; when the customer request is approved, receiving a request approval notification sent by the private domain operation system through an application programming interface, and associating the target customer and customer information; selecting one or more preset contact channels to communicate with the target customer. The effect of improving the efficiency of managing and communicating with customers is achieved.
[0118] In several embodiments provided in the present application, it should be understood that the disclosed devices and methods can also be implemented in other ways. The device embodiments described above are merely schematic. For example, the flowcharts and block diagrams in the accompanying drawings show the possible architecture, functions and operations of the devices, methods and computer program products according to multiple embodiments of the present application. In this regard, each box in the flowchart or block diagram can represent a module, a program segment or a part of a code, and the module, a program segment or a part of a code contains one or more executable instructions for implementing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the box can also occur in a different order from the order marked in the accompanying drawings. For example, two consecutive boxes can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the block diagram and / or flowchart, and the combination of boxes in the block diagram and / or flowchart can be implemented with a dedicated hardware-based system that performs a specified function or action, or can be implemented with a combination of dedicated hardware and computer instructions.
[0119] In addition, the functional modules in the various embodiments of the present application may be integrated together to form an independent part, or each module may exist separately, or two or more modules may be integrated to form an independent part.
[0120] If the functions are implemented in the form of software function modules and sold or used as independent products, they can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present application can be essentially or partly embodied in the form of a software product that contributes to the prior art. The computer software product is stored in a storage medium, including several instructions to enable a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the methods described in each embodiment of the present application. The aforementioned storage medium includes: various media that can store program codes, such as a USB flash drive, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk.
[0121] The above description is only an embodiment of the present application and is not intended to limit the scope of protection of the present application. For those skilled in the art, the present application may have various changes and variations. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of the present application should be included in the scope of protection of the present application. It should be noted that similar reference numerals and letters represent similar items in the following drawings, so once an item is defined in one drawing, it does not need to be further defined and explained in the subsequent drawings.
[0122] The above is only a specific implementation of the present application, but the protection scope of the present application is not limited thereto. Any person skilled in the art who is familiar with the present technical field can easily think of changes or substitutions within the technical scope disclosed in the present application, which should be included in the protection scope of the present application. Therefore, the protection scope of the present application should be based on the protection scope of the claims.
[0123] It should be noted that, in this article, relational terms such as first and second, etc. are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply any such actual relationship or order between these entities or operations. Moreover, the terms "include", "comprise" or any other variants thereof are intended to cover non-exclusive inclusion, so that a process, method, article or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, article or device. In the absence of further restrictions, the elements defined by the sentence "comprise a ..." do not exclude the existence of other identical elements in the process, method, article or device including the elements.
Claims
1. A multimedia-based customer management method, characterized in that: Applied to outbound call platforms, including: Send a request to add a customer to the private domain operation system; When the customer request is approved, receiving a request approval notification sent by the private domain operation system through the application programming interface, and associating the target customer and customer information; Select one or more preset contact channels to communicate with the target customers.
2. The method according to claim 1, characterized in that The selecting one or more preset contact channels to communicate with the target customers includes: According to the current contact channel of the operator, associate the one or more contact channels, wherein the contact channels include: phone, SMS or WeChat; When the current contact channel communicates with the target customer, corresponding related operations and communications are performed through the one or more contact channels.
3. The method according to claim 1 or 2, characterized in that: After selecting one or more preset contact channels to communicate with the target customer, the method further includes: Display the target customer-related information and historical communication information generated during the communication process to the agents.
4. The method according to claim 1 or 2, characterized in that: The sending of the add customer request instruction to the private domain operation system includes: Selecting the target customer according to the customer pool of the current agent of the outbound calling platform, wherein the outbound calling platform stores the customer pool of multiple agents, and the multiple agents include the current agent; The add customer request instruction is sent to the private domain operation system, wherein the add customer request instruction includes the contact information of the target customer.
5. The method according to claim 1 or 2, characterized in that: When the customer request is approved, receiving the request approval notification sent by the private domain operation system through the application programming interface, and associating the target customer and customer information, including: When the customer request is approved, synchronizing the identification information of the target customer in the private domain operation system through the application programming interface and associating the customer information; The current agent is notified of the result of associating the identification information with the customer information.
6. A multimedia-based customer management method, characterized in that: Applied to private domain operation systems, including: Receive the customer adding request instruction sent by the outbound calling platform; Add target customers according to the add customer request instruction; When the customer request is approved, a request approval notification is sent to the outbound call platform through the application programming interface, and the target customer and customer information are associated.
7. A multimedia-based customer management device, characterized in that: include: A sending module, used to send a request instruction to add a customer to the private domain operation system; An association module, used for receiving a request approval notification sent by the private domain operation system through an application programming interface when a customer request is approved, and associating a target customer and customer information; The communication module is used to select one or more preset contact channels to communicate with the target customers.
8. A multimedia-based customer management device, characterized in that: include: A receiving module, used to receive a request to add a customer sent by the outbound calling platform; An adding module, used for adding a target customer according to the adding customer request instruction; The association module is used to send a request approval notification to the outbound call platform through an application programming interface when a customer request is approved, and associate the target customer and customer information.
9. An electronic device, characterized in that: include: A memory and a processor, wherein the memory stores computer-readable instructions, and when the computer-readable instructions are executed by the processor, the steps in the method according to any one of claims 1 to 5 or 6 are executed.
10. A computer-readable storage medium, characterized in that: include: A computer program, when the computer program is run on a computer, causes the computer to execute the method according to any one of claims 1 to 5 or 6.