Method and device for processing refunding and changing orders

Abstract

The invention discloses a method and a device for processing goods refunding and changing orders, and relates to the technical field of computers. A specific embodiment of the method comprises the following steps: in response to a received processing request of a refunding and changing order, obtaining a first image of a target article corresponding to the refunding and changing order; acquiring a second image of the stored sample article; judging whether the first image is the same as the second image; and under the condition that the first image is the same as the second image, determining a detection result of the refunding and changing order according to the refunding and changing order and a preset refunding and changing condition. According to the embodiment, the detection result of the corresponding refunding and changing order can be automatically published for the target article with the unchanged image, the detection efficiency is improved, and human resources are saved.

Description

Technical Field

[0001] The present invention relates to the field of computer technology, and in particular to a method and device for processing a return or exchange order. Background Art

[0002] In the e-commerce field, after users place an order on an e-commerce platform, they will initiate a return or exchange application for various reasons. The goods will be picked up by the courier at the door and then sent to the repair center for inspection to determine the inspection results of the goods so that after-sales service can process the return or exchange application based on the inspection results.

[0003] In the related technology, the goods of the return and exchange orders entering the repair center need to be tested by engineers and the test results must be released. However, for unopened new products or products with the risk of substitution, the judgment method is single and the operation is repetitive. The use of manual testing and publishing of test results will cause a waste of human resources and also reduce the detection efficiency. Summary of the invention

[0004] In view of this, an embodiment of the present invention provides a method and device for processing return and exchange orders, which can automatically publish the detection results of the corresponding return and exchange orders for target items whose images have not changed, thereby improving detection efficiency and saving human resources.

[0005] To achieve the above objective, according to one aspect of an embodiment of the present invention, a method for processing a return or exchange order is provided, comprising:

[0006] In response to receiving a processing request for a return or exchange order, acquiring a first image of a target item corresponding to the return or exchange order;

[0007] Acquire a second image of a stored sample item, wherein the sample item is an item to be sold before the target item is returned;

[0008] determining whether the first image is identical to the second image;

[0009] When the first image is identical to the second image, the detection result of the return and exchange order is determined according to the return and exchange order and preset return and exchange conditions.

[0010] Optionally, before acquiring the first image of the target item corresponding to the return or exchange order, the method further includes:

[0011] Obtaining a first weight of the target object;

[0012] obtaining a second weight of the stored sample item;

[0013] It is determined that the first weight is the same as the second weight.

[0014] Optionally, before obtaining the first weight of the target object, the method further includes:

[0015] The target object is determined to be in a state indicating that the packaging is not damaged.

[0016] Optionally, the method further comprises:

[0017] If the detection result of the target item is determined to be abnormal, obtaining user information corresponding to the return and exchange order;

[0018] Determining whether the user information has a risk record;

[0019] In the case where the user information has a risk record, generating abnormal information corresponding to the return and exchange order;

[0020] The abnormal detection result refers to that the first image is different from the second image, or the first weight is different from the second weight.

[0021] Optionally, the first image and the second image are obtained by image recognition technology, and the image recognition technology is implemented by an X-ray scanning device.

[0022] Optionally, the return and exchange order indicates a return and exchange mark, and determining the test result of the return and exchange order according to the return and exchange order and preset return and exchange conditions includes:

[0023] Get the receipt time corresponding to the return order;

[0024] Determining whether the return or exchange order meets the preset return or exchange conditions according to the receipt time;

[0025] When the return and exchange order meets the preset return and exchange conditions, the detection result of the return and exchange order is determined according to the return and exchange identifier.

[0026] Optionally, determining the test result of the return and exchange order according to the return and exchange identifier includes:

[0027] Obtaining a return and exchange rule corresponding to the return and exchange identifier;

[0028] The test result is generated according to the return and exchange rule and the return and exchange order.

[0029] According to another aspect of an embodiment of the present invention, a device for processing a return or exchange order is provided, comprising:

[0030] A first acquisition module, in response to receiving a processing request for a return or exchange order, acquires a first image of a target item corresponding to the return or exchange order;

[0031] A second acquisition module acquires a second image of a stored sample item, wherein the sample item is an item to be sold before the target item is returned;

[0032] A judging module, for judging whether the first image is the same as the second image;

[0033] A determination module determines, when the first image is identical to the second image, a detection result of the return and exchange order according to the return and exchange order and preset return and exchange conditions.

[0034] According to another aspect of an embodiment of the present invention, there is provided an electronic device, including:

[0035] one or more processors;

[0036] a storage device for storing one or more programs,

[0037] When the one or more programs are executed by the one or more processors, the one or more processors implement the method for processing return and exchange orders provided by the present invention.

[0038] According to another aspect of an embodiment of the present invention, a computer-readable medium is provided, on which a computer program is stored, and when the program is executed by a processor, the method for processing a return and exchange order provided by the present invention is implemented.

[0039] One embodiment of the above invention has the following advantages or beneficial effects: the method for processing a return and exchange order in the embodiment of the present invention, after receiving a processing request for a return and exchange order, obtains a first image of the target item corresponding to the return and exchange order, compares the first image with the second image of the stored sample item, and determines whether the first image and the second image are the same. If the first image and the second image are the same, the detection result of the return and exchange order can be determined according to the return and exchange order and the preset return and exchange conditions. The method can automatically publish the detection result of the return and exchange order when the first image of the target item and the stored second image are the same, realize the automatic processing of the return and exchange order, and does not require manual detection, saving human resources and improving detection efficiency.

[0040] The further effects of the above-mentioned non-conventional optional manner will be described below in conjunction with the specific implementation manner. BRIEF DESCRIPTION OF THE DRAWINGS

[0041] The accompanying drawings are used to better understand the present invention and do not constitute an improper limitation of the present invention.

[0042] Figure 1 is a schematic diagram of the main process of a method for processing a return and exchange order according to an embodiment of the present invention;

[0043] Figure 2 is a schematic diagram of the main process of another method for processing a return or exchange order according to an embodiment of the present invention;

[0044] Figure 3 is a schematic diagram of the main process of another method for processing a return and exchange order according to an embodiment of the present invention;

[0045] Figure 4 It is a flowchart of a method for processing a return and exchange order according to an embodiment of the present invention;

[0046] Figure 5 is a schematic diagram of main modules of a device for processing a return or exchange order according to an embodiment of the present invention;

[0047] Figure 6 is an exemplary system architecture diagram to which embodiments of the present invention may be applied;

[0048] Figure 7 It is a schematic diagram of the structure of a computer system of a terminal device or a server suitable for implementing an embodiment of the present invention. DETAILED DESCRIPTION

[0049] The following is a description of exemplary embodiments of the present invention in conjunction with the accompanying drawings, including various details of the embodiments of the present invention to facilitate understanding, which should be considered as merely exemplary. Therefore, it should be recognized by those of ordinary skill in the art that various changes and modifications may be made to the embodiments described herein without departing from the scope and spirit of the present invention. Similarly, for clarity and conciseness, the description of well-known functions and structures is omitted in the following description.

[0050] Figure 1 FIG. 1 is a schematic diagram of the main process of a method for processing a return and exchange order according to an embodiment of the present invention. Figure 1 As shown, the method for processing a return order includes the following steps:

[0051] Step S101: in response to receiving a processing request for a return or exchange order, acquiring a first image of a target item corresponding to the return or exchange order;

[0052] Step S102: Acquire a second image of the stored sample object;

[0053] Step S103: determining whether the first image is identical to the second image;

[0054] Step S104: when the first image is identical to the second image, determining the detection result of the return and exchange order according to the return and exchange order and the preset return and exchange conditions.

[0055] In an embodiment of the present invention, the method for processing a return and exchange order can be executed by a maintenance system. In the field of e-commerce, after a user places an order and receives the goods, the user may apply for a return or exchange for various reasons. The after-sales system reviews the return or exchange application, and after the review is passed, sends a processing request for the return or exchange order to the maintenance system. After receiving the processing request for the return or exchange order, the maintenance system executes the processing flow of the return or exchange order, that is, detects the target items corresponding to the return or exchange order to obtain the processing result of the return or exchange order. This method can realize the automated processing of return or exchange orders by automatically publishing the detection results of return or exchange orders, without the need for manual detection, saving human resources, and improving detection efficiency and accuracy.

[0056] In the embodiment of the present invention, the target item is the item corresponding to the return and exchange order, that is, the return and exchange order indicates the target item for which the user applies for return and exchange, and the target item may be one or more, and the target item may include the item and the packaging of the item, and the target item may be an electronic product, such as a mobile phone, a computer, etc. The target item is the item corresponding to the return and exchange order received by the maintenance center, and the target item may be the original item purchased by the user under the order, or may be a swapped item.

[0057] In an embodiment of the present invention, after receiving a processing request for a return or exchange order, a first image of the target item corresponding to the return or exchange order is obtained, and a second image of a stored sample item is obtained. The sample item may be an item before the target item is returned and is to be sold, and the second image of the stored sample item may be a second image of the target item corresponding to the return or exchange order obtained after the user places an order and before the item is shipped to the user, or an image of an item with the same model as the target item may be used as the second image of the sample item. That is, the maintenance system pre-stores images of items of different models, and the model of the target item can be obtained according to the return or exchange order, and then the second image of the target item can be obtained according to the model of the target item. By pre-storing the second image of the sample item, after obtaining the first image of the target item, the first image and the second image can be automatically and efficiently compared to quickly determine whether the detection result of the target item is abnormal, thereby improving the efficiency and accuracy of the detection.

[0058] In an embodiment of the present invention, the first image and the second image may be obtained by image recognition technology, wherein the image recognition technology may be implemented by scanning the target item and the items in the return order with an X-ray scanning device. The image obtained by the X-ray scanning device may obtain multiple attribute data such as the shape, color, and size of the target item and the sample item, so that it may be determined whether the target item and the sample item are the same through the multiple attribute data, thereby improving the efficiency and accuracy of the detection.

[0059] After acquiring the first image and the second image, it is determined whether the first image and the second image are the same. If they are the same, it can be determined that there is no abnormality in the detection of the target item, and the detection result corresponding to the return and exchange order can be determined according to the preset return and exchange conditions. Wherein, the first image and the second image both include attribute data such as the shape, color, and size of the target item. To determine whether the first image and the second image are the same, it can be determined whether the attribute data of the two are the same. If the attribute data of the two are the same, it is determined that the first image and the second image are the same. Otherwise, it is determined that the first image and the second image are different. Wherein, the attribute data of the two are the same, which means that the difference of each attribute data of the two is within a preset range. Alternatively, the similarity of the first image and the second image can be calculated to determine whether the similarity is greater than or equal to the preset similarity threshold. If so, it is determined that the first image and the second image are the same, otherwise, it is determined that the first image and the second image are different. By judging whether the first image and the second image are the same through multiple attribute data, it is possible to more comprehensively, accurately, and efficiently determine whether the target item and the sample item are the same, thereby improving the detection efficiency and the accuracy of the detection results.

[0060] In the embodiment of the present invention, Figure 2 As shown, before obtaining the first image of the target item corresponding to the return and exchange order, the following may also be included:

[0061] Step S201: obtaining a first weight of a target object;

[0062] Step S202: obtaining a second weight of the stored sample item;

[0063] Step S203: Determine whether the first weight is the same as the second weight.

[0064] In an embodiment of the present invention, before obtaining the first image of the target item corresponding to the return and exchange order, the first weight of the target item can be obtained, and the first weight can be compared with the second weight of the stored sample item to determine that the first weight and the second weight are the same, wherein the first weight and the second weight can be the second weight of the stored sample item obtained by a weighing device. That is, when it is determined that the weight of the target item has not changed, the first image of the target item is obtained again. If the first weight is different from the second weight, that is, the weight of the target item has changed, it can be preliminarily determined that the target item is not the original item ordered by the user, and an engineer can be assigned to the target item so that the engineer can perform manual inspection on the target item. At this time, it is no longer necessary to obtain the first image of the target item.

[0065] In an embodiment of the present invention, before obtaining the first weight of the target item, the method may further include: determining that the target item is in a state indicating that the packaging is not damaged. That is, after receiving a processing request for a return or exchange order, the packaging state of the target item is obtained. If the target item is in a state indicating that the packaging is not damaged, the first weight of the target item may be further obtained to determine whether the weight of the target item has changed; if the target item is in a state indicating that the packaging is damaged, an engineer may be assigned to the target item, and the engineer may perform manual inspection on the target item. By detecting the packaging state of the target item, it is preliminarily determined whether the target item has an abnormality. If the packaging is damaged, manual inspection is performed. If the packaging is not damaged, the weight is directly tested, which saves human resources and improves inspection efficiency.

[0066] In an embodiment of the present invention, the above method may further include:

[0067] When the test result of the target item is determined to be abnormal, obtaining user information corresponding to the return or exchange order;

[0068] Determine whether the user information has a risk record;

[0069] If the user information has a risk record, generate abnormal information corresponding to the return and exchange order;

[0070] The abnormal detection result refers to that the first image is different from the second image, or the first weight of the target object is different from the second weight of the stored sample object.

[0071] In an embodiment of the present invention, when it is determined that the detection result of the target item is abnormal, that is, when the first image is different from the second image, or when the first weight is different from the second weight, the user information of the return and exchange order is obtained, and then it is determined whether the user information has a risk record, that is, whether it has been marked as a risk by the risk control system. If the user information has a risk record, it means that the user may be a risk user, and abnormal information corresponding to the return and exchange order is generated, that is, the return and exchange order is recorded as abnormal, and risk warning information is generated and sent to the risk control system; if the user information does not have a risk record, an engineer is dispatched for manual inspection. User information includes a user ID, which is used to identify the identity of the user. A risk record is a record of a user being marked as a risk user.

[0072] In the embodiment of the present invention, by judging whether the packaging of the target item is damaged, whether the weight is the same as the original weight, and whether the image is the same as the original image, it is judged whether the target item is a new unopened product or whether it is a product with a risk of substitution. The target item is efficiently inspected through automated processing, thereby improving the detection efficiency of the target item and saving human resources.

[0073] In the embodiment of the present invention, the return order indicates a return mark, such as Figure 3 As shown, the test result of the return or exchange order is determined according to the return or exchange order and the preset return or exchange conditions, including:

[0074] Step S301: Obtain the receipt time corresponding to the return order;

[0075] Step S302: judging whether the return or exchange order meets the preset return or exchange conditions according to the receipt time;

[0076] Step S303: when the return or exchange order meets the preset return or exchange conditions, the inspection result of the return or exchange order is determined according to the return or exchange mark.

[0077] In an embodiment of the present invention, the return and exchange mark indicates whether the return and exchange order is a return application or an exchange application, and may also indicate a repair application. The preset return and exchange conditions include return and exchange policies with different validity periods. For example, the first return and exchange policy is: if a product has a performance failure within 7 days from the date of sale, the consumer can choose to return, exchange or repair; the second return and exchange policy is: if a product has a performance failure within 15 days from the date of sale, the consumer can choose to exchange or repair; the third return and exchange policy is: if the product cannot be used normally after two repairs within the validity period of the three guarantees, the consumer can choose to exchange or return. First, the receipt time corresponding to the return and exchange order is obtained, that is, the time when the user receives the target item, and the return and exchange order is judged whether it meets the preset return and exchange conditions according to the receipt time and the application time of the return and exchange order. If the preset return and exchange conditions are met, the return and exchange test result is determined according to the return and exchange mark. For example, if the time interval between the receipt time and the application time of the return and exchange order is less than or equal to 7 days, the first return and exchange policy is met, that is, the return and exchange order meets the preset return and exchange conditions.

[0078] In an embodiment of the present invention, determining the detection result of the return and exchange order according to the return and exchange mark includes:

[0079] Get the return and exchange rules corresponding to the return and exchange identifier;

[0080] Generate test results based on return and exchange rules and return and exchange orders.

[0081] In an embodiment of the present invention, when it is determined that a return or exchange order meets preset return or exchange conditions, a return or exchange rule corresponding to the return or exchange identifier is obtained. If the return or exchange identifier indicates a return, the corresponding return rule is used; if the return or exchange identifier indicates an exchange, the corresponding exchange rule is used; a corresponding test result is generated according to the return or exchange rule and the return or exchange order. If it is a return, a test result of a full refund is generated; if it is an exchange, a test result of a full replacement is generated, that is, the test result of the target item in the return or exchange order is bound to the return or exchange rule, and the corresponding test result is automatically published to notify the after-sales system to perform the corresponding return processing or exchange processing on the return or exchange order.

[0082] Figure 4 The present invention is a flowchart of a method for processing a return or exchange order according to an embodiment of the present invention.

[0083] The user initiates an application request for a return or exchange order. The after-sales system reviews the application request. After the review is passed, the after-sales system sends the processing request for the return or exchange order to the maintenance system.

[0084] After the maintenance system receives the processing request for the return and exchange order, the consignee checks the target item corresponding to the return and exchange order to determine whether the packaging of the target item is damaged; if so, it is determined that the packaging of the target item in the maintenance system is damaged, and an engineer is assigned to the target item, and the engineer performs manual inspection on the target item; if not, it is determined that the packaging of the target item in the maintenance system is not damaged;

[0085] When the packaging of the target item is not damaged, the target item is weighed to obtain a first weight of the target item; and it is determined whether the first weight is the same as the second weight of the stored sample item, that is, whether the first weight is the same as the original weight;

[0086] If the first weight is the same as the second weight, it is determined whether the user information of the return or exchange order has a risk record, that is, whether the user has been marked as a risk user by the risk control system. If so, the abnormal information is automatically recorded and the risk is reported. If not, an engineer is assigned to the target item for manual inspection.

[0087] If the first weight is different from the second weight, the target object is scanned by an X-ray scanning device to obtain a first image of the target object; the first image is compared with the stored second image of the sample object to determine whether the first image and the second image are the same;

[0088] If the first image and the second image are different, it is determined whether the user information of the return or exchange order has a risk record, that is, whether it has been marked as a risk user by the risk control system. If there is a risk record, the abnormal information is automatically recorded and the risk is reported. If there is no risk record, an engineer is assigned to the target item for manual inspection;

[0089] If the first image and the second image are the same, determine whether the return and exchange order meets the preset return and exchange conditions; if not, assign an engineer to the target item for manual inspection; if satisfied, determine whether the return and exchange order indicates a return or exchange. If it is a return, automatically publish the inspection result of a full refund; if it is an exchange, automatically publish the inspection result of a full replacement.

[0090] The method for processing a return and exchange order according to an embodiment of the present invention, after receiving a processing request for a return and exchange order, obtains a first image of a target item corresponding to the return and exchange order, compares the first image with a second image of a stored sample item, and determines whether the first image and the second image are the same. If the first image and the second image are the same, the detection result of the return and exchange order can be determined according to the return and exchange order and the preset return and exchange conditions. The method can automatically publish the detection result of the return and exchange order when the first image and the stored second image of the target item are the same, such as an unopened new product or a product with a risk of substitution, and realize the automated processing of the return and exchange order without manual inspection, saving human resources and improving the inspection efficiency; the method can automatically record the abnormal information and issue a risk warning when the detection result of the target item is abnormal, such as an abnormal weight or an abnormal image, so as to manually inspect the target item with a risk of substitution and ensure the accuracy of the inspection result.

[0091] According to another aspect of the embodiment of the present invention, Figure 5 As shown, a device 500 for processing a return or exchange order is provided, comprising:

[0092] The first acquisition module 501, in response to receiving a processing request for a return or exchange order, acquires a first image of a target item corresponding to the return or exchange order;

[0093] A second acquisition module 502 acquires a second image of a stored sample item, wherein the sample item is an item to be sold before the target item is returned;

[0094] A determination module 503 determines whether the first image is identical to the second image;

[0095] The determination module 504 determines the detection result of the return and exchange order according to the return and exchange order and the preset return and exchange conditions when the first image is the same as the second image.

[0096] In an embodiment of the present invention, the first acquisition module 501 is further used to: obtain a first weight of the target item before obtaining a first image of the target item corresponding to the return and exchange order; obtain a second weight of the stored sample item; and determine that the first weight is the same as the second weight.

[0097] In the embodiment of the present invention, the first acquisition module 501 is further configured to: before acquiring the first weight of the target object, determine that the target object is in a state indicating that the packaging is not damaged.

[0098] In an embodiment of the present invention, the device also includes a generation module, which is used to: when it is determined that the detection result of the target item is abnormal, obtain user information corresponding to the return and exchange order; determine whether the user information has a risk record; when the user information has a risk record, generate abnormal information corresponding to the return and exchange order; wherein the abnormal detection result means that the first image is different from the second image, or the first weight is different from the second weight.

[0099] In the embodiment of the present invention, the first image and the second image are obtained by image recognition technology, and the image recognition technology is implemented by an X-ray scanning device.

[0100] In an embodiment of the present invention, the return and exchange order indicates a return and exchange mark, and the determination module 504 is further used to: obtain the receipt time corresponding to the return and exchange order; determine whether the return and exchange order meets the preset return and exchange conditions according to the receipt time; if the return and exchange order meets the preset return and exchange conditions, determine the inspection result of the return and exchange order according to the return and exchange mark.

[0101] In the embodiment of the present invention, the determination module 504 is further used to: obtain a return and exchange rule corresponding to the return and exchange identifier; and generate a test result according to the return and exchange rule and the return and exchange order.

[0102] According to another aspect of an embodiment of the present invention, there is provided an electronic device, comprising: one or more processors; a storage device for storing one or more programs, wherein when the one or more programs are executed by the one or more processors, the one or more processors implement the method for processing return and exchange orders provided by the present invention.

[0103] According to another aspect of an embodiment of the present invention, a computer-readable medium is provided, on which a computer program is stored, and when the program is executed by a processor, the method for processing a return and exchange order provided by the present invention is implemented.

[0104] Figure 6 An exemplary system architecture 600 is shown to which the method or apparatus for processing a return or exchange order according to an embodiment of the present invention may be applied.

[0105] like Figure 6 As shown, system architecture 600 may include terminal devices 601, 602, 603, network 604 and server 605. Network 604 is used to provide a medium for communication links between terminal devices 601, 602, 603 and server 605. Network 604 may include various connection types, such as wired, wireless communication links or optical fiber cables, etc.

[0106] Users can use terminal devices 601, 602, and 603 to interact with server 605 through network 604 to receive or send messages, etc. Various communication client applications can be installed on terminal devices 601, 602, and 603, such as shopping applications, web browser applications, search applications, instant messaging tools, email clients, social platform software, etc. (only examples).

[0107] The terminal devices 601 , 602 , and 603 may be various electronic devices having a display screen and supporting web browsing, including but not limited to smart phones, tablet computers, laptop computers, and desktop computers, etc.

[0108] The server 605 may be a server that provides various services, such as a backend management server (only an example) that provides support for shopping websites browsed by users using the terminal devices 601, 602, and 603. The backend management server may analyze and process the received data such as product information query requests, and feed back the processing results (such as target push information, product information - only an example) to the terminal device.

[0109] It should be noted that the method for processing a return or exchange order provided in the embodiment of the present invention is generally executed by the server 605 , and accordingly, the device for processing a return or exchange order is generally disposed in the server 605 .

[0110] It should be understood that Figure 6 The number of terminal devices, networks and servers in the embodiment is only for illustration. Any number of terminal devices, networks and servers may be provided according to implementation requirements.

[0111] Reference below Figure 7 , which shows a schematic diagram of the structure of a computer system 700 of a terminal device suitable for implementing an embodiment of the present invention. Figure 7 The terminal device shown is only an example and should not bring any limitation to the functions and scope of use of the embodiments of the present invention.

[0112] like Figure 7 As shown, the computer system 700 includes a central processing unit (CPU) 701, which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM) 702 or a program loaded from a storage part 708 into a random access memory (RAM) 703. In the RAM 703, various programs and data required for the operation of the system 700 are also stored. The CPU 701, the ROM 702, and the RAM 703 are connected to each other via a bus 704. An input / output (I / O) interface 705 is also connected to the bus 704.

[0113] The following components are connected to the I / O interface 705: an input section 706 including a keyboard, a mouse, etc.; an output section 707 including a cathode ray tube (CRT), a liquid crystal display (LCD), etc., and a speaker, etc.; a storage section 708 including a hard disk, etc.; and a communication section 709 including a network interface card such as a LAN card, a modem, etc. The communication section 709 performs communication processing via a network such as the Internet. A drive 710 is also connected to the I / O interface 705 as needed. A removable medium 711, such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc., is installed on the drive 710 as needed, so that a computer program read therefrom is installed into the storage section 708 as needed.

[0114] In particular, according to the embodiments disclosed in the present invention, the process described above with reference to the flowchart can be implemented as a computer software program. For example, the embodiments disclosed in the present invention include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program includes a program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from the network through the communication part 709, and / or installed from the removable medium 711. When the computer program is executed by the central processing unit (CPU) 701, the above-mentioned functions defined in the system of the present invention are executed.

[0115] It should be noted that the computer-readable medium shown in the present invention may be a computer-readable signal medium or a computer-readable storage medium or any combination of the above two. The computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In the present invention, a computer-readable storage medium may be any tangible medium containing or storing a program that can be used by or in combination with an instruction execution system, device or device. In the present invention, a computer-readable signal medium may include a data signal propagated in a baseband or as part of a carrier wave, which carries a computer-readable program code. This propagated data signal may take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the above. Computer-readable signal media may also be any computer-readable medium other than computer-readable storage media, which may send, propagate or transmit a program for use by or in conjunction with an instruction execution system, apparatus or device. The program code contained on the computer-readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, optical cable, RF, etc., or any suitable combination of the above.

[0116] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present invention. In this regard, each box in the flow chart or block diagram can represent a module, a program segment, or a part of a code, and the above-mentioned module, program segment, or a part of a code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the box can also occur in a different order from the order marked in the accompanying drawings. For example, two boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the block diagram or flow chart, and the combination of the boxes in the block diagram or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0117] The modules involved in the embodiments of the present invention may be implemented in software or hardware. The modules described may also be set in a processor, for example, it may be described as: a processor includes a first acquisition module, a second acquisition module, a judgment module and a determination module. The names of these modules do not constitute a limitation on the modules themselves in some cases. For example, the first acquisition module may also be described as "a module for acquiring a first image of a target item corresponding to a return or exchange order in response to receiving a processing request for a return or exchange order."

[0118] As another aspect, the present invention also provides a computer-readable medium, which may be included in the device described in the above embodiment; or it may exist independently without being assembled into the device. The above computer-readable medium carries one or more programs, and when the above one or more programs are executed by a device, the device includes: in response to receiving a processing request for a return or exchange order, obtaining a first image of a target item corresponding to the return or exchange order; obtaining a second image of a stored sample item; determining whether the first image is the same as the second image; and if the first image is the same as the second image, determining the detection result of the return or exchange order according to the return or exchange order and the preset return or exchange conditions.

[0119] According to the technical solution of the embodiment of the present invention, the method for processing a return and exchange order of the embodiment of the present invention, after receiving a processing request for a return and exchange order, obtains a first image of the target item corresponding to the return and exchange order, compares the first image with the second image of the stored sample item, and determines whether the first image and the second image are the same. If the first image and the second image are the same, the detection result of the return and exchange order can be determined according to the return and exchange order and the preset return and exchange conditions. The method can automatically publish the detection result of the return and exchange order when the first image of the target item and the stored second image are the same, realize the automatic processing of the return and exchange order, and do not require manual inspection, save human resources, and improve the inspection efficiency; the method can automatically record abnormal information and issue risk warnings when the detection result of the target item is abnormal, such as abnormal weight or abnormal image, so as to manually inspect the target item with the risk of substitution and ensure the accuracy of the inspection result.

[0120] The above specific implementations do not constitute a limitation on the protection scope of the present invention. It should be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions may occur depending on design requirements and other factors. Any modification, equivalent substitution and improvement made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A method for processing a return or exchange order, characterized in that: include: In response to receiving a processing request for a return or exchange order, acquiring a first image of a target item corresponding to the return or exchange order; Acquire a second image of a stored sample item, wherein the sample item is an item to be sold before the target item is returned; determining whether the first image is identical to the second image; When the first image is identical to the second image, the detection result of the return and exchange order is determined according to the return and exchange order and preset return and exchange conditions.

2. The method according to claim 1, characterized in that Before acquiring the first image of the target item corresponding to the return or exchange order, the method further includes: Obtaining a first weight of the target object; obtaining a second weight of the stored sample item; It is determined that the first weight is the same as the second weight.

3. The method according to claim 2, characterized in that Before obtaining the first weight of the target object, the method further includes: The target object is determined to be in a state indicating that the packaging is not damaged.

4. The method according to claim 2, characterized in that: The method further comprises: If the detection result of the target item is determined to be abnormal, obtaining user information corresponding to the return and exchange order; Determining whether the user information has a risk record; In the case where the user information has a risk record, generating abnormal information corresponding to the return and exchange order; The abnormal detection result refers to that the first image is different from the second image, or the first weight is different from the second weight.

5. The method according to claim 1, characterized in that: The first image and the second image are obtained by image recognition technology, and the image recognition technology is implemented by X-ray scanning equipment.

6. The method according to claim 1, characterized in that The return and exchange order indicates a return and exchange mark, and the detection result of the return and exchange order is determined according to the return and exchange order and the preset return and exchange conditions, including: Get the receipt time corresponding to the return order; Determining whether the return or exchange order meets the preset return or exchange conditions according to the receipt time; When the return and exchange order meets the preset return and exchange conditions, the detection result of the return and exchange order is determined according to the return and exchange identifier.

7. The method according to claim 6, characterized in that Determining the test result of the return and exchange order according to the return and exchange identifier includes: Obtaining a return and exchange rule corresponding to the return and exchange identifier; The test result is generated according to the return and exchange rule and the return and exchange order.

8. A device for processing return and exchange orders, characterized in that: include: A first acquisition module, in response to receiving a processing request for a return or exchange order, acquires a first image of a target item corresponding to the return or exchange order; A second acquisition module acquires a second image of a stored sample item, wherein the sample item is an item to be sold before the target item is returned; A judging module, for judging whether the first image is the same as the second image; A determination module determines, when the first image is identical to the second image, a detection result of the return and exchange order according to the return and exchange order and preset return and exchange conditions.

9. An electronic device, characterized in that: include: one or more processors; a storage device for storing one or more programs, When the one or more programs are executed by the one or more processors, the one or more processors implement the method according to any one of claims 1 to 7.

10. A computer readable medium having a computer program stored thereon, characterized in that: When the program is executed by a processor, the method according to any one of claims 1 to 7 is implemented.

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