Waybill problem piece issuing and processing method and device, equipment and storage medium

Abstract

The invention relates to the technical field of information processing, in particular to a waybill problem piece issuing and processing method, device and equipment and a storage medium, and the method comprises the steps: analyzing abnormal information to obtain a problem filling description and uploading attachment information, and analyzing the problem filling description and uploading attachment information to obtain a waybill problem piece issuing result; processing suggestion information corresponding to the problem type analysis result is matched from the mapping relation configuration file, problem piece processing websites are determined according to the website operation information of the waybill and the processing suggestion information, and interactive connection with website terminals of all the problem piece processing websites is established. And the order number of the waybill and the processing suggestion information are sent to the website terminal, so that the relevance between the waybill and the processing suggestion information is improved, missing processing is avoided, all related websites can quickly check respective specific processing modes for problem pieces, the flexibility is improved, the intelligent degree is improved, the processing suggestion information is released in time, and the website processing time efficiency is shortened. The processing efficiency of the network is improved, and the customer satisfaction is improved.

Description

Technical Field

[0001] The present invention relates to the field of information processing technology, and in particular to a method, device, equipment and storage medium for publishing and processing problematic waybills. Background Art

[0002] At present, express waybills are notified or sent to the recipients through messages or phone calls for relevant information such as emergencies and waybill adjustments. This processing method has three main problems: first, after the message is sent, the recipient may miss the processing time limit because it has a low correlation with the waybill. Second, this method is not flexible. If the user posts the same relevant information, the same relevant content must be filled in every time, which is highly repetitive and cannot be customized for fixed content. Third, user security is becoming increasingly strict, and sometimes relevant personnel cannot obtain relevant party information in a timely manner or it is troublesome and time-consuming to obtain. , cannot be handled efficiently. For example, the destination delivery point cannot contact the recipient, and it is necessary to leave a message to notify the sending point, let the sending point enter the sender information, and then contact the sender to obtain the recipient's other contact information and re-deliver. However, there are too many messages left at the sending point. Failure to handle it in time will lead to untimely delivery of the express, which will in turn cause the express to be unable to be delivered, and other related parties will not be able to obtain real-time information about the express, affecting the timeliness and turnover of the express. Fourth, it is impossible to give corresponding processing suggestions based on the type of exception, which reduces the processing efficiency of the outlets and the degree of intelligence, thereby reducing customer satisfaction. Summary of the invention

[0003] In order to overcome the shortcomings of the prior art, the purpose of the present invention is to provide a method, device, equipment and storage medium for publishing and processing waybill problem items, which sends order numbers and processing suggestion information to all relevant branch terminals, improves the correlation between waybills and processing suggestion information, avoids missed processing, enables all relevant branches to quickly view their specific processing methods for problem items, improves flexibility, improves the degree of intelligence, publishes processing suggestion information in a timely manner, shortens branch processing time, improves branch processing efficiency, and thereby improves customer satisfaction.

[0004] The first aspect of the present invention provides a method for publishing and processing waybill problem items, including: configuring the exception type of the problem item and the processing rules of the exception type, obtaining a mapping relationship configuration file, and acquiring the exception information of the waybill in real time; parsing the exception information to obtain problem filling instructions and uploaded attachment information, analyzing the problem filling instructions and uploaded attachment information to obtain a problem type analysis result; matching the processing suggestion information corresponding to the problem type analysis result from the mapping relationship configuration file, and determining the problem item processing outlet according to the outlet operation information of the waybill and the processing suggestion information; establishing an interactive connection with the outlet terminals of all the problem item processing outlets, and sending the order number of the waybill and the processing suggestion information to the outlet terminals; monitoring the feedback information of the outlet terminals, and uploading the feedback information to the blockchain.

[0005] Optionally, in a first implementation method of the first aspect of the present invention, the exception type of the problem part and the processing rules of the exception type are configured to obtain a mapping relationship configuration file, and the exception information of the waybill is obtained in real time, including: configuring the exception type of the problem part and the processing rules of the exception type to obtain a mapping relationship configuration file, and saving the mapping relationship configuration file to a cache; obtaining the exception information of the waybill in real time, and performing data cleaning on the exception information; filling missing values ​​for the exception information, and converting the format of the exception information based on a preset target standard format.

[0006] Optionally, in a second implementation method of the first aspect of the present invention, the abnormal information is parsed to obtain problem filling instructions and uploaded attachment information, and the problem filling instructions and uploaded attachment information are analyzed to obtain a problem type analysis result, including: classifying the abnormal information to obtain problem filling instructions and uploaded attachment information; identifying text information in the problem filling instructions, parsing the uploaded attachment information to obtain photo or video information; performing semantic analysis on the text information to obtain a first analysis result, and analyzing the photo or video information using image detection technology to obtain a second analysis result; verifying the first analysis result through the second analysis result to obtain a verification result; when the verification result passes, determining the problem type analysis result according to the first analysis result.

[0007] Optionally, in a third implementation method of the first aspect of the present invention, matching the processing suggestion information corresponding to the problem type analysis result from the mapping relationship configuration file, and determining the problem piece processing outlet according to the outlet operation information of the waybill and the processing suggestion information, includes: matching the processing suggestion information corresponding to the problem type analysis result from the mapping relationship configuration file; obtaining the waybill detailed information of the waybill in real time, the waybill detailed information including shipping information, receiving information and outlet operation information; querying the current responsible outlet according to the outlet operation information, and querying the associated outlets related to the current responsible outlet according to the processing suggestion information; determining the problem piece processing outlet according to the current responsible outlet and the associated outlets.

[0008] Optionally, in a fourth implementation method of the first aspect of the present invention, an interactive connection is established with the branch terminals of all the problem-piece processing branches, and the order number of the waybill and the processing suggestion information are sent to the branch terminals, including: establishing an interactive connection with the branch terminals of all the problem-piece processing branches; calling a preset report template, filling the order number of the waybill, the processing suggestion information and the processing time limit into the report template respectively, to obtain a problem-piece processing suggestion report; and sending the problem-piece processing suggestion report to the branch terminal.

[0009] Optionally, in a fifth implementation method of the first aspect of the present invention, the feedback information of the branch terminal is monitored and the feedback information is uploaded to the blockchain, including: creating a listener and using the listener to monitor the feedback information of the branch terminal; when the listener listens to the feedback information, obtaining the current feedback information; encrypting the feedback information to obtain encrypted feedback information; and uploading the encrypted feedback information to the blockchain.

[0010] Optionally, in a sixth implementation method of the first aspect of the present invention, after monitoring the feedback information of the branch terminal and uploading the feedback information to the blockchain, it also includes: regularly downloading all the feedback encrypted information within a certain time interval from the blockchain to obtain a feedback encryption information set; decrypting the feedback encryption information set to obtain a feedback decrypted information set; analyzing the feedback decrypted information set to obtain an improved analysis result of the problem part processing rules; and updating the mapping relationship configuration file according to the improved analysis result of the problem part processing rules.

[0011] The second aspect of the present invention provides a device for publishing and processing problem items of waybills, including: a configuration acquisition module, which is used to configure the abnormal type of problem items and the processing rules of the abnormal type, obtain a mapping relationship configuration file, and obtain the abnormal information of the waybill in real time; a parsing and analysis module, which is used to parse the abnormal information, obtain the problem filling instructions and uploaded attachment information, analyze the problem filling instructions and uploaded attachment information, and obtain the problem type analysis result; a matching determination module, which is used to match the processing suggestion information corresponding to the problem type analysis result from the mapping relationship configuration file, and determine the problem item processing outlet according to the outlet operation information of the waybill and the processing suggestion information; an establishment and sending module, which is used to establish an interactive connection with the outlet terminals of all the problem item processing outlets, and send the order number of the waybill and the processing suggestion information to the outlet terminal; a monitoring and uploading module, which is used to monitor the feedback information of the outlet terminal and upload the feedback information to the blockchain.

[0012] Optionally, in a first implementation method of the second aspect of the present invention, the configuration acquisition module includes: a configuration saving unit, used to configure the exception type of the problem part and the processing rules of the exception type, obtain a mapping relationship configuration file, and save the mapping relationship configuration file to a cache; an acquisition cleaning unit, used to obtain the exception information of the waybill in real time, and perform data cleaning on the exception information; a filling conversion unit, used to fill missing values ​​in the exception information, and perform format conversion on the exception information based on a preset target standard format.

[0013] Optionally, in a second implementation of the second aspect of the present invention, the parsing and analysis module includes: a classification unit, used to classify the abnormal information, obtain problem filling instructions and uploaded attachment information; an identification and parsing unit, used to identify the text information in the problem filling instructions, parse the uploaded attachment information, and obtain photo or video information; an analysis unit, used to perform semantic analysis on the text information to obtain a first analysis result, and use image detection technology to analyze the photo or video information to obtain a second analysis result; a verification unit, used to verify the first analysis result through the second analysis result to obtain a verification result; and a first determination unit, used to determine the problem type analysis result according to the first analysis result when the verification result passes.

[0014] Optionally, in a third implementation method of the second aspect of the present invention, the matching determination module includes: a matching unit, used to match the processing suggestion information corresponding to the problem type analysis result from the mapping relationship configuration file; a first acquisition unit, used to obtain the waybill details of the waybill in real time, the waybill details including shipping information, receiving information and branch operation information; a query unit, used to query the current responsible branch according to the branch operation information, and query the associated branch related to the current responsible branch according to the processing suggestion information; a second determination unit, used to determine the problem item processing branch based on the current responsible branch and the associated branch.

[0015] Optionally, in a fourth implementation method of the second aspect of the present invention, the establishment and sending module includes: an establishment unit, used to establish an interactive connection with the branch terminals of all the problem-part processing branches; a calling and filling unit, used to call a preset report template, and fill the order number of the waybill, the processing suggestion information and the processing time limit into the report template respectively to obtain a problem-part processing suggestion report; and a sending unit, used to send the problem-part processing suggestion report to the branch terminal.

[0016] Optionally, in a fifth implementation of the second aspect of the present invention, the monitoring and uploading module includes: creating a monitoring unit, used to create a listener, and using the listener to monitor the feedback information of the branch terminal; a second acquisition unit, used to obtain the current feedback information when the listener listens to the feedback information; an encryption unit, used to encrypt the feedback information to obtain feedback encrypted information; and an upload unit, used to upload the feedback encrypted information to the blockchain.

[0017] Optionally, in a sixth implementation method of the second aspect of the present invention, it also includes: a download module, used to periodically download all the feedback encrypted information within a certain time interval from the blockchain to obtain a feedback encrypted information set; a decryption module, used to decrypt the feedback encrypted information set to obtain a feedback decrypted information set; an analysis module, used to analyze the feedback decrypted information set to obtain an improved analysis result of the problem component processing rules; and an update module, used to update the mapping relationship configuration file according to the improved analysis result of the problem component processing rules.

[0018] The third aspect of the present invention provides a device for publishing and processing waybill problem items, the device comprising: a memory and at least one processor, the memory storing instructions; at least one processor calling the instructions in the memory to enable the device for publishing and processing waybill problem items to execute each step of the method for publishing and processing waybill problem items described above.

[0019] A fourth aspect of the present invention provides a computer-readable storage medium having instructions stored thereon, which, when executed by a processor, implement the various steps of any of the above-mentioned methods for publishing and processing problem items of waybills.

[0020] In the technical solution of the present invention, by parsing the abnormal information, the problem filling instructions and the uploaded attachment information are obtained, the problem filling instructions and the uploaded attachment information are analyzed, the processing suggestion information corresponding to the problem type analysis result is matched from the mapping relationship configuration file, the problem piece processing outlet is determined according to the outlet operation information and the processing suggestion information of the waybill, an interactive connection is established with the outlet terminals of all problem piece processing outlets, and the order number and processing suggestion information of the waybill are sent to the outlet terminal, so as to improve the correlation between the waybill and the processing suggestion information, avoid missing processing, and enable all relevant outlets to quickly view their specific processing methods for the problem pieces, improve flexibility, improve the degree of intelligence, publish processing suggestion information in a timely manner, shorten the outlet processing time, improve the outlet processing efficiency, and thus improve customer satisfaction. BRIEF DESCRIPTION OF THE DRAWINGS

[0021] Figure 1 A first flow chart of a method for publishing and processing waybill problem items provided in an embodiment of the present invention;

[0022] Figure 2 A second flow chart of the method for publishing and processing waybill problem items provided in an embodiment of the present invention;

[0023] Figure 3 A third flow chart of the method for publishing and processing waybill problem items provided in an embodiment of the present invention;

[0024] Figure 4 A fourth flow chart of the method for publishing and processing waybill problem items provided in an embodiment of the present invention;

[0025] Figure 5 A schematic diagram of the structure of a device for issuing and processing problematic waybills provided in an embodiment of the present invention;

[0026] Figure 6 Another structural schematic diagram of the apparatus for issuing and processing problematic waybills provided in an embodiment of the present invention;

[0027] Figure 7 A schematic diagram of the structure of a device for publishing and processing problematic waybills provided in an embodiment of the present invention. DETAILED DESCRIPTION

[0028] The present invention provides a method, device, equipment and storage medium for publishing and processing problem items on waybills, which sends order numbers and processing suggestion information to all relevant branch terminals, improves the correlation between waybills and processing suggestion information, avoids missing processing, and enables all relevant branches to quickly view their specific processing methods for problem items, thereby improving flexibility and intelligence, publishing processing suggestion information in a timely manner, shortening branch processing time, improving branch processing efficiency, and thereby improving customer satisfaction.

[0029] The terms "first", "second", "third", "fourth", etc. (if any) in the specification and claims of the present invention and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments described herein can be implemented in an order other than that illustrated or described herein. In addition, the terms "including" or "having" and any variations thereof are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device that includes a series of steps or units is not necessarily limited to those steps or units that are clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0030] For ease of understanding, the specific process of the embodiment of the present invention is described below. Figure 1 An embodiment of the method for publishing and processing waybill problem items in the embodiment of the present invention includes:

[0031] 101. Configure the exception type of the problem item and the processing rules of the exception type, obtain the mapping relationship configuration file, and obtain the exception information of the waybill in real time;

[0032] In this embodiment, the exception type refers to various errors, delays, damages, losses and other problems that may occur during the waybill processing. The meaning of each exception type must be clear, such as "lost item", "damage", "timeout and unprocessed", "address mismatch", etc. The exception type configuration also needs to determine the source of the exception according to business needs, such as system generation, manual marking, etc. For each defined exception type, the system needs to preset a set of processing rules. These rules ensure that countermeasures can be taken quickly when an exception occurs. The processing rules usually include notification rules, remedial measures, priority rules and status tracking rules. The notification rule is that when an exception occurs, the system should automatically notify relevant personnel (such as customer service, logistics personnel, etc.), and the remedial measures stipulate countermeasures, such as re-delivery. , return processing, compensation, etc. The priority rule assigns different processing priorities to different types of exceptions to ensure that the most serious exceptions are processed first. The status tracking rule requires the system to record the processing status of each exception and allow relevant personnel to track the progress. The mapping relationship configuration file binds the exception type to its processing rules, status, etc., and maps the exception type to the rule to map each exception type to the corresponding processing rule. The exception type is mapped to the priority to assign processing priorities to different exception types. The exception is mapped to the personnel role to map the exception type to the personnel role responsible for handling the exception (such as customer service personnel, warehouse managers, etc.). The status of the waybill is monitored in real time, and the exception information of the waybill is transmitted in real time through API calls or message queue technology.

[0033] 102. Parse the abnormal information to obtain the problem filling instructions and uploaded attachment information, analyze the problem filling instructions and uploaded attachment information, and obtain the problem type analysis result;

[0034] In this embodiment, the format of the abnormal information is identified, parsed and key information fields are extracted to obtain problem filling instructions and uploaded attachment information. If the problem filling instructions are natural language text, the system can parse them through natural language processing technology to extract key information, such as problem description, specific matters involved, etc. If the attachment information contains non-text files (such as pictures, PDF, Excel, etc.), the system may need to use image recognition, OCR (optical character recognition) or file parsing technology to extract the information therein. After extracting the "problem filling instructions" and "uploaded attachment information", the system needs to analyze this information to obtain the problem type analysis result, and judge the specific description of the problem through semantic understanding. If the attachment is a picture or video, use image recognition technology to analyze the attachment content. For example, check the damage of the item to confirm whether it meets the description in the filling instructions, compare the content of the uploaded attachment with the description in the problem filling instructions, and see if there are inconsistencies or contradictions. If there are inconsistencies, the system may need to automatically mark it as an abnormality for further manual review.

[0035] 103. Match the processing suggestion information corresponding to the problem type analysis result from the mapping relationship configuration file, and determine the problem item processing outlet according to the outlet operation information and processing suggestion information of the waybill;

[0036] In this embodiment, after the system receives the problem type analysis result, it identifies which category the current problem belongs to (such as damage, delay, etc.), searches for processing suggestion information related to the problem type analysis result from a pre-set mapping relationship configuration file, and extracts the processing suggestion information corresponding to the problem type. Based on the outlet operation information of the waybill, the system will identify the processing stage and position of the current package. For example, damaged problem items need to be processed during transportation or when they arrive at the terminal outlet, and delayed problems require the transportation plan to be rearranged at the transit outlet. The processing capabilities and functions of each outlet may be different. For example, some outlets specialize in handling returns and compensation requests, while some outlets focus on the re-dispatching or temporary storage of goods. Based on the matched processing suggestion information, the system needs to determine which outlets can perform these operations, and then determine the appropriate outlet to handle the problem.

[0037] 104. Establish interactive connections with the outlet terminals of all problem-carrying outlets, and send the order number and processing suggestion information of the waybill to the outlet terminals;

[0038] In this embodiment, it is ensured that all branch terminals can establish communication with the central system through a unified network protocol (such as HTTP, HTTPS, MQTT, etc.), and a communication interface with the branch terminals of all problem-handling branches is established through technical means. The communication between the branch terminals and the central system is achieved through API (application programming interface). After the interactive connection is established, the system needs to send relevant information (including waybill order number and processing suggestion information) to each branch terminal to realize the release of waybill problem information.

[0039] 105. Monitor the feedback information of the outlet terminals and upload the feedback information to the blockchain;

[0040] In this embodiment, the feedback information of the branch terminal is monitored. The feedback information of the branch terminal refers to the confirmation information or processing results returned by the branch after executing the operation after receiving the processing task issued by the system, for example, whether the task has been successfully completed, whether there is any abnormality, whether further operation is required, and the actual result after the branch terminal executes the task, such as whether the item has been repaired, whether the customer has been contacted, whether the description of the problem item has been updated, whether new problems have been found, etc. The feedback information of the branch terminal is formatted as a blockchain transaction, and the smart contract verifies whether the information complies with the chain rules, such as the integrity of the data, the legitimacy of the signature, etc. By calling the blockchain API, the packaged transaction is submitted to the blockchain network. If it is a blockchain based on a public chain, the validity of the transaction is verified and packaged into blocks. The blockchain network confirms the transaction and permanently stores the transaction data on the blockchain.

[0041] In an embodiment of the present invention, by parsing the abnormal information, problem filling instructions and uploaded attachment information are obtained, the problem filling instructions and uploaded attachment information are analyzed, and the processing suggestion information corresponding to the problem type analysis result is matched from the mapping relationship configuration file. The problem piece processing outlet is determined according to the outlet operation information and processing suggestion information of the waybill, an interactive connection is established with the outlet terminals of all problem piece processing outlets, and the order number and processing suggestion information of the waybill are sent to the outlet terminal, so as to improve the correlation between the waybill and the processing suggestion information, avoid missing processing, and enable all relevant outlets to quickly view their specific processing methods for the problem pieces, thereby improving flexibility, improving the degree of intelligence, publishing processing suggestion information in a timely manner, shortening the outlet processing time, improving the outlet processing efficiency, and thereby improving customer satisfaction.

[0042] See also Figure 2 The second embodiment of the method for publishing and processing waybill problem items in the embodiment of the present invention includes:

[0043] 201. Configure the exception type of the problem item and the processing rule of the exception type, obtain a mapping relationship configuration file, and save the mapping relationship configuration file to a cache;

[0044] In this embodiment, a complete set of exception types are defined. These exception types represent various abnormal situations that may occur in the process of handling problem items. Each exception type should correspond to a set of processing rules to ensure that when encountering the exception, the system can respond in a preset manner. Each exception type is bound to its corresponding processing rule, and a clear rule mapping is established to obtain a mapping relationship configuration file. The mapping relationship configuration file is saved in the cache, which can ensure that the system can access these configurations quickly and in real time without reading the configuration file from the disk every time a query is made.

[0045] 202. Obtain abnormal information of waybills in real time and perform data cleaning on the abnormal information;

[0046] In this embodiment, the status of the waybill is monitored in real time, and through API calls or message queue technology, abnormal information of the waybill is transmitted in real time, data cleaning of the abnormal information is performed, and duplicate abnormal information is deleted.

[0047] 203. Fill missing values ​​in the abnormal information, and convert the format of the abnormal information based on a preset target standard format;

[0048] In this embodiment, it is identified which fields in the exception information are missing. For certain fields, if the business rules allow, constant values ​​can be filled in. For numeric fields (such as transportation costs, weight, etc.), the mean or median of the field can be used to fill in. If missing values ​​appear in time series data, the value of the previous valid record or the next valid record can be used to fill in. The preset target standard format is clearly defined, and the format of the exception information is converted into the target standard format.

[0049] 204. Classify the abnormal information, obtain the problem filling instructions and upload attachment information;

[0050] In this embodiment, the abnormal information is classified based on text information and non-text information to obtain the problem filling instructions and uploaded attachment information.

[0051] 205. Identify the text information in the question filling instructions, parse the uploaded attachment information, and obtain the photo or video information;

[0052] In this embodiment, natural language processing (NLP) technologies, such as named entity recognition (NER) and keyword extraction, are used to automatically identify key information in the question filling instructions, and computer vision technology (such as OCR and deep learning models) is used to extract key information in the uploaded attachment information to obtain photo or video information.

[0053] 206. Perform semantic analysis on the text information to obtain a first analysis result, and analyze the photo or video information using image detection technology to obtain a second analysis result;

[0054] In this embodiment, irrelevant information in the text information, such as stop words, punctuation marks, etc., is removed, the text information is divided into smaller units (such as words, phrases), the emotional tendency in the text is analyzed, and it is determined whether the text description expresses negative emotions (such as problems, errors) or positive emotions (such as satisfaction, success). Through named entity recognition (NER) technology, key information in the text, such as time, place, person, object, etc., is extracted. Through syntactic analysis, the relationship between each word in the text is identified, and the structure in the problem description is determined. Through rule or model analysis, the abnormal type in the text is extracted. After semantic analysis, the first analysis result is generated. In image processing, it is necessary to first remove noise and interference information. If the image quality is low, image enhancement can be used. Strong technology improves the clarity of images, uses target detection algorithms (such as YOLO and FasterR-CNN) to detect specific targets or objects in images, uses optical character recognition technology (OCR) to extract text information from images, and uses image classification models to analyze the content in images to determine whether the images show abnormal situations. Key frames are extracted from videos and image analysis is performed. If the video involves actions or dynamic changes (such as failed package delivery), the time series of the video can be analyzed through action recognition technology to detect key behaviors or events. Video content detection technology is used to analyze whether the video shows abnormal scenarios related to the problem, such as incorrect delivery addresses or unfinished delivery tasks. After image and video analysis, the second analysis result is obtained.

[0055] 207. Verify the first analysis result by using the second analysis result to obtain a verification result;

[0056] In this embodiment, it is checked whether the image or video shows an abnormal situation that is consistent with the text description. For example, if the first analysis result mentions that "the customer address is empty", whether the image analysis also shows a blank address bar, and whether the image or video shows the abnormal impact mentioned in the first analysis result, for example, whether the situation in which the package in the video fails to be delivered or is delivered incorrectly reflects the "unable to deliver" mentioned in the text. By comparing the first analysis result with the second analysis result, a verification result is obtained. The verification result includes pass and fail. When the first analysis result is consistent with the second analysis result, the verification result passes, and when the first analysis result is inconsistent with the second analysis result, the verification result fails.

[0057] 208. When the verification result passes, determining the problem type analysis result according to the first analysis result;

[0058] In this embodiment, when the verification result passes, it means that the image content and the text description completely match, and then the problem type is determined based on the content of the first analysis result to obtain the problem type analysis result.

[0059] In the embodiment of the present invention, the entire process from the configuration of the abnormal type of the problem piece to the determination of the final problem type improves processing efficiency and reduces manual intervention and human errors through multiple steps such as automated data cleaning, format conversion, classification and semantic analysis. The integrity and consistency of the input data are ensured through steps such as cleaning abnormal information, filling missing values, and format conversion, thereby providing a high-quality data foundation for subsequent analysis and decision-making. Combined with the semantic analysis of text information and image detection technology, it is possible to conduct in-depth analysis of problems from different dimensions, thereby increasing the accuracy and reliability of problem identification. By verifying the first analysis result with the second analysis result, the accuracy of the analysis result is increased, and the risk of misjudgment is reduced. By combining the final verification result with the first analysis result, it is ensured that the judgment of the problem type is more accurate, providing stronger support for subsequent processing and decision-making.

[0060] See also Figure 3 The third embodiment of the method for publishing and processing waybill problem items in the embodiment of the present invention includes:

[0061] 301. Matching processing suggestion information corresponding to the problem type analysis result from the mapping relationship configuration file;

[0062] In this embodiment, the corresponding entry is searched from the mapping relationship configuration file according to the specific type of the problem type analysis result to obtain the corresponding processing suggestion information.

[0063] 302. Obtain detailed information of the waybill in real time, including the shipping information, the receiving information and the network operation information;

[0064] In this embodiment, detailed information related to the waybill is obtained through the system. Specifically, it is necessary to obtain the shipping information, receiving information and branch operation information from the data source in real time. The shipping information includes the detailed information of the sender, such as name, address, contact information, etc. The receiving information includes the detailed information of the recipient, such as name, address, contact information, etc. Branch operation information: involves each node in the transportation process, such as the transfer status of goods between each branch, arrival time, detention status, etc.

[0065] 303. Query the current responsible outlet based on the outlet operation information, and query the associated outlets related to the current responsible outlet based on the processing suggestion information;

[0066] In this embodiment, the network operation information is usually stored in the transportation management system, which records the transportation status of each network, including the arrival and departure time of the goods, various transfers during the transportation process, etc. The processing suggestion information is automatically generated by the system based on the current status of the goods and problems in the transportation process (such as detention, delay, etc.). The recommended processing solutions include adjusting the transportation route, rescheduling the network, etc., obtaining the network information related to the waybill, returning the network information of each transportation stage, determining the responsible network according to the current operation information, and querying other related network points related to the responsible network according to the responsible network. The related network points include the front and back network points, the alternative network points, the related transfer stations, etc.

[0067] 304. Determine the outlet for handling problem items based on the current responsible outlets and associated outlets;

[0068] In this embodiment, the current responsible outlet and the associated outlets are jointly determined as problem case handling outlets.

[0069] 305. Establishing interactive connections with the outlet terminals of all problem-processing outlets;

[0070] In this embodiment, the system first needs to identify and authorize each problem-handling outlet to ensure that only authorized outlet terminals can interact and connect. The system exchanges data with the outlet terminal through standard API interfaces such as RESTful or GraphQL, and uses message push technologies such as WebSocket or MQTT to establish a real-time two-way communication channel with the outlet terminal.

[0071] 306. Call the preset report template, fill the order number, processing suggestion information and processing time of the waybill into the report template respectively, and obtain the problem item processing suggestion report;

[0072] In this embodiment, a report template suitable for the current business scenario is determined based on the type of problem item, processing standards, and business process needs. The order number, processing suggestion information, and processing time limit of the waybill are respectively filled in the predefined positions in the report template. After all data fields are filled in, the system will automatically generate a final report and obtain a problem item processing suggestion report.

[0073] 307. Send the problem case handling suggestion report to the branch terminal;

[0074] In this embodiment, the problem item handling suggestion report is sent to the branch terminal through the API interface to realize the release of the waybill problem item information.

[0075] In the embodiment of the present invention, by acquiring the detailed information of the waybill in real time and matching the processing suggestion information, the efficient transmission and timely updating of the relevant data are ensured, thereby accelerating the response speed of decision-making and problem handling, and by querying the responsible outlets and related outlets, the processing outlet of the problem part can be accurately determined, providing clear guidance for subsequent operations, improving the efficiency and accuracy of problem handling, and automatically generating the problem part processing suggestion report through the preset report template, reducing the chance of manual operation and error, and improving the speed and consistency of report generation, and establishing interactive connections with multiple problem part processing outlets to achieve cross-outlet information collaboration and synchronization, thereby improving the collaborative efficiency of the entire processing flow, and by sending the processing suggestion report to the outlet terminal in a timely manner, it is ensured that the problem can be quickly transmitted to the relevant processing outlets, thereby accelerating the problem solving process.

[0076] See also Figure 4 The fourth embodiment of the method for publishing and processing waybill problem items in the embodiment of the present invention includes:

[0077] 401. Create a listener, and use the listener to monitor feedback information from the network terminal;

[0078] In this embodiment, a listener is created and used to monitor the feedback information of the network terminal. Specifically, WebSocket is used to achieve two-way communication. The listener can be connected to the real-time information stream of the network terminal through WebSocket to receive feedback from the network terminal in a timely manner.

[0079] 402. When the listener listens to feedback information, it obtains the current feedback information;

[0080] In this embodiment, when the listener finds that there is feedback information, it triggers a obtaining operation to obtain the current feedback information.

[0081] 403. Encrypt the feedback information to obtain encrypted feedback information;

[0082] In this embodiment, a suitable encryption algorithm is selected to encrypt the feedback information to obtain feedback encrypted information, such as a symmetric encryption algorithm, an asymmetric encryption algorithm or a hash algorithm.

[0083] 404. Upload the feedback encrypted information to the blockchain;

[0084] In this embodiment, a suitable blockchain platform is selected according to the needs, such as Ethereum, Hyperledger Fabric, EOS, etc., and the encrypted feedback information and other metadata (such as transaction time, sender's identity information, etc.) are packaged into transaction data. Each transaction is created by a blockchain node and broadcast to the blockchain network through the network. The verification node in the blockchain network will package the transaction data into a new block. The blockchain uses different consensus mechanisms to ensure the validity of the block and the consistency of the data.

[0085] 405. Periodically download all feedback encrypted information within a certain time interval from the blockchain to obtain a feedback encrypted information set;

[0086] In this embodiment, a scheduled task or an automated script is used to periodically execute data downloads to obtain transaction data within a specific block time period from the blockchain. Each transaction data contains multiple fields, one of which may store feedback encryption information. It is necessary to parse the transaction data, extract the feedback encryption information, and obtain the feedback encryption information set. The download time interval is determined according to business needs.

[0087] 406. Decrypt the feedback encrypted information set to obtain a feedback decrypted information set;

[0088] In this embodiment, a decryption key is obtained, and the decryption key is used to feedback the encrypted information set for decryption operation to obtain a feedback decryption information set. After encryption, the feedback information may be stored as binary data, JSON objects or other formats. The decrypted data needs to be further parsed into a structured format.

[0089] 407. Analyze the feedback decryption information set to obtain the analysis result of improving the problem piece processing rule;

[0090] In this embodiment, the decrypted data is classified, and the types of problems involved are marked. The feedback information is clustered using a clustering algorithm (such as K-means, DBSCAN, etc.) to discover potential patterns or trends. By analyzing the time distribution of the feedback data, the trend of problem occurrence can be discovered. Common problems and recurring user complaints in the feedback information are analyzed to identify common problems. The root causes of the problems are found through in-depth analysis of the feedback data. The relationship between different problems is analyzed through association rule mining technology. Based on the severity and frequency of the problem and its impact on user experience, the priority of each problem is evaluated. In combination with business resources, technical capabilities, etc., improvement work is reasonably allocated. After the above analysis, a series of specific problem processing rule improvement analysis results can be obtained.

[0091] 408. Update the mapping relationship configuration file based on the problem piece processing rule improvement analysis results;

[0092] In this embodiment, the rules in the existing configuration file are compared with the analysis results to find out where adjustments are needed. New problem categories or changes in existing categories identified in the analysis need to be compared with the problem categories in the mapping relationship to ensure that all required new categories are included in the file. If there are new requirements for the processing flow or response time of certain problems, the existing processing flow mapping needs to be modified. The analysis results are improved according to the problem processing rules. New problem categories or new processing rules may appear. For example, some problems occur frequently and lack effective processing methods. New rule suggestions will be given in the analysis results. These rules need to be added to the mapping file. For the problems found in the analysis results, the original rule mapping is modified. If some rules are no longer applicable or are no longer common, the relevant mappings need to be deleted from the configuration file, thereby realizing the update of the mapping relationship configuration file.

[0093] In the embodiment of the present invention, a listener is created to monitor the feedback information of the branch terminal in real time, ensuring that problems can be quickly captured and responded to, which helps to improve the real-time and reaction speed of the system. By encrypting the feedback information, the security and privacy protection of the data during transmission are ensured, and the risk of information leakage is reduced. The encrypted feedback information is uploaded to the blockchain, and the immutability of the blockchain is utilized to ensure the safe storage and integrity of the data, providing a reliable data source for subsequent analysis. The feedback information set is regularly downloaded from the blockchain, which can efficiently process large amounts of data in batches and ensure the centralized acquisition and unified management of information. By decrypting and analyzing the feedback information set, the analysis results of the improvement rules can be extracted therefrom, thereby promoting the optimization of the problem-handling rules and forming a closed-loop improvement mechanism. By updating the mapping relationship configuration file according to the analysis results, automated optimization and continuous improvement are achieved, and the system's problem-handling capability and flexibility are improved.

[0094] The above describes the method for publishing and processing the waybill problem items in the embodiment of the present invention. The following describes the device for publishing and processing the waybill problem items in the embodiment of the present invention. Figure 5 In one embodiment of the present invention, a device for publishing and processing problematic waybills includes:

[0095] Configuration acquisition module 501, used to configure the abnormal type of the problem item and the processing rules of the abnormal type, obtain the mapping relationship configuration file, and obtain the abnormal information of the waybill in real time;

[0096] The parsing and analysis module 502 is used to parse the abnormal information, obtain the problem filling instructions and uploaded attachment information, analyze the problem filling instructions and uploaded attachment information, and obtain the problem type analysis result;

[0097] A matching determination module 503 is used to match the processing suggestion information corresponding to the problem type analysis result from the mapping relationship configuration file, and determine the problem item processing outlet according to the outlet operation information and the processing suggestion information of the waybill;

[0098] Establish a sending module 504, which is used to establish an interactive connection with the outlet terminals of all problem-piece processing outlets, and send the order number and processing suggestion information of the waybill to the outlet terminals;

[0099] The monitoring and uploading module 505 is used to monitor the feedback information of the branch terminal and upload the feedback information to the blockchain.

[0100] In this embodiment, by parsing the abnormal information, the problem filling instructions and uploaded attachment information are obtained, the problem filling instructions and uploaded attachment information are analyzed, and the processing suggestion information corresponding to the problem type analysis result is matched from the mapping relationship configuration file. The problem-handling outlet is determined according to the outlet operation information and processing suggestion information of the waybill, an interactive connection is established with the outlet terminals of all problem-handling outlets, and the order number and processing suggestion information of the waybill are sent to the outlet terminal, so as to improve the correlation between the waybill and the processing suggestion information, avoid missing processing, and enable all relevant outlets to quickly view their specific processing methods for the problem items, thereby improving flexibility, improving the degree of intelligence, and publishing processing suggestion information in a timely manner, shortening the outlet processing time, and improving the outlet processing efficiency, thereby improving customer satisfaction.

[0101] See also Figure 6 Another embodiment of the apparatus for publishing and processing problematic waybills in the embodiment of the present invention includes:

[0102] Configuration acquisition module 501, used to configure the abnormal type of the problem item and the processing rules of the abnormal type, obtain the mapping relationship configuration file, and obtain the abnormal information of the waybill in real time;

[0103] The parsing and analysis module 502 is used to parse the abnormal information, obtain the problem filling instructions and uploaded attachment information, analyze the problem filling instructions and uploaded attachment information, and obtain the problem type analysis result;

[0104] A matching determination module 503 is used to match the processing suggestion information corresponding to the problem type analysis result from the mapping relationship configuration file, and determine the problem item processing outlet according to the outlet operation information and the processing suggestion information of the waybill;

[0105] Establish a sending module 504, which is used to establish an interactive connection with the outlet terminals of all problem-piece processing outlets, and send the order number and processing suggestion information of the waybill to the outlet terminals;

[0106] The monitoring and uploading module 505 is used to monitor the feedback information of the outlet terminal and upload the feedback information to the blockchain;

[0107] In this embodiment, the configuration acquisition module 501 includes: a configuration saving unit 5011, which is used to configure the exception type of the problem part and the processing rules of the exception type, obtain a mapping relationship configuration file, and save the mapping relationship configuration file to the cache; an acquisition cleaning unit 5012, which is used to obtain the exception information of the waybill in real time and perform data cleaning on the exception information; a filling conversion unit 5013, which is used to fill missing values ​​in the exception information and convert the format of the exception information based on a preset target standard format.

[0108] In this embodiment, the parsing and analysis module 502 includes: a classification unit 5021, which is used to classify abnormal information and obtain problem filling instructions and uploaded attachment information; an identification and parsing unit 5022, which is used to identify text information in the problem filling instructions, parse the uploaded attachment information, and obtain photo or video information; an analysis unit 5023, which is used to perform semantic analysis on the text information to obtain a first analysis result, and use image detection technology to analyze the photo or video information to obtain a second analysis result; a verification unit 5024, which is used to verify the first analysis result through the second analysis result to obtain a verification result; a first determination unit 5025, which is used to determine the problem type analysis result according to the first analysis result when the verification result passes.

[0109] In this embodiment, the matching determination module 503 includes: a matching unit 5031, which is used to match the processing suggestion information corresponding to the problem type analysis result from the mapping relationship configuration file; a first acquisition unit 5032, which is used to obtain the waybill details of the waybill in real time, and the waybill details include the shipping information, the receiving information and the branch operation information; a query unit 5033, which is used to query the current responsible branch according to the branch operation information, and query the associated branch related to the current responsible branch according to the processing suggestion information; a second determination unit 5034, which is used to determine the problem-handling branch based on the current responsible branch and the associated branch.

[0110] In this embodiment, the sending module 504 is established to include: an establishment unit 5041, which is used to establish an interactive connection with the branch terminals of all problem-piece processing branches; a calling and filling unit 5042, which is used to call a preset report template, and fill the order number, processing suggestion information and processing time of the waybill into the report template respectively to obtain a problem-piece processing suggestion report; a sending unit 5043, which is used to send the problem-piece processing suggestion report to the branch terminal.

[0111] In this embodiment, the monitoring upload module 505 includes: a monitoring unit 5051 for creating a monitor, and using the monitor to monitor the feedback information of the branch terminal; a second acquisition unit 5052 for obtaining the current feedback information when the monitor monitors the feedback information; an encryption unit 5053 for encrypting the feedback information to obtain encrypted feedback information; and an upload unit 5054 for uploading the encrypted feedback information to the blockchain.

[0112] In this embodiment, it also includes: a download module 506, which is used to periodically download all feedback encryption information within a certain time interval from the blockchain to obtain a feedback encryption information set; a decryption module 507, which is used to decrypt the feedback encryption information set to obtain a feedback decrypted information set; an analysis module 508, which is used to analyze the feedback decrypted information set to obtain an improved analysis result of the problem piece processing rule; and an update module 509, which is used to update the mapping relationship configuration file according to the improved analysis result of the problem piece processing rule.

[0113] above Figure 5 and Figure 6 The apparatus for publishing and processing waybill problem items in the embodiment of the present invention is described in detail from the perspective of modular functional entities. The apparatus for publishing and processing waybill problem items in the embodiment of the present invention is described in detail from the perspective of hardware processing.

[0114] Figure 7 1 is a schematic diagram of the structure of a device for publishing and processing waybill problem pieces provided in an embodiment of the present invention. The device 600 for publishing and processing waybill problem pieces may have relatively large differences due to different configurations or performances, and may include one or more processors (central processing units, CPU) 610 (for example, one or more processors) and a memory 620, and one or more storage media 630 (for example, one or more mass storage devices) storing application programs 633 or data 632. Among them, the memory 620 and the storage medium 630 may be temporary storage or permanent storage. The program stored in the storage medium 630 may include one or more modules (not shown in the figure), and each module may include a series of instruction operations in the device 600 for publishing and processing waybill problem pieces. Furthermore, the processor 610 may be configured to communicate with the storage medium 630, and execute a series of instruction operations in the storage medium 630 on the device 600 for publishing and processing waybill problem pieces, so as to implement the steps of the method for publishing and processing waybill problem pieces provided in the above-mentioned method embodiments.

[0115] The waybill problem item publishing and processing device 600 may also include one or more power supplies 640, one or more wired or wireless network interfaces 650, one or more input and output interfaces 660, and / or one or more operating systems 631, such as Windows Serve, Mac OS X, Unix, Linux, FreeBSD, etc. Those skilled in the art will appreciate that Figure 7 The structure of the equipment for publishing and processing problem items of waybills shown does not constitute a limitation on the equipment for publishing and processing problem items based on waybills, and may include more or fewer components than shown in the figure, or a combination of certain components, or a different arrangement of components.

[0116] The present invention also provides a computer-readable storage medium, which may be a non-volatile computer-readable storage medium or a volatile computer-readable storage medium. Instructions are stored in the computer-readable storage medium. When the instructions are executed on a computer, the computer executes the steps of the method for publishing and processing problem items of waybills.

[0117] Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working process of the above-described system, device, or unit can refer to the corresponding process in the aforementioned method embodiment and will not be repeated here.

[0118] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention is essentially or the part that contributes to the prior art or all or part of the technical solution can be embodied in the form of a software product. The computer software product is stored in a storage medium, including a number of instructions to enable a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present invention. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM), random access memory (RAM), disk or optical disk and other media that can store program codes.

[0119] Finally, it should be noted that the above description is only a preferred example of the present invention and is not intended to limit the present invention. Although the present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art can still modify the technical solutions described in the aforementioned embodiments or replace some of the technical features therein by equivalents. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A method for publishing and processing problematic waybills, characterized in that: include: Configure the exception type of the problem item and the processing rules of the exception type, obtain the mapping relationship configuration file, and obtain the exception information of the waybill in real time; Parsing the abnormal information to obtain the problem filling instructions and uploaded attachment information, analyzing the problem filling instructions and uploaded attachment information to obtain the problem type analysis result; Matching the processing suggestion information corresponding to the problem type analysis result from the mapping relationship configuration file, and determining the problem item processing outlet according to the outlet operation information of the waybill and the processing suggestion information; Establishing an interactive connection with the outlet terminals of all outlets for processing the problem items, and sending the order number of the waybill and the processing suggestion information to the outlet terminals; The feedback information of the network point terminal is monitored, and the feedback information is uploaded to the blockchain.

2. The method for publishing and processing problematic waybills according to claim 1, characterized in that: The configuration of the abnormal type of the problem part and the processing rule of the abnormal type, obtains the mapping relationship configuration file, and obtains the abnormal information of the waybill in real time, including: Configure the exception type of the problem item and the processing rule of the exception type to obtain a mapping relationship configuration file, and save the mapping relationship configuration file to a cache; Acquire abnormal information of waybills in real time and perform data cleaning on the abnormal information; The missing values ​​of the abnormal information are filled, and the format of the abnormal information is converted based on a preset target standard format.

3. The method for publishing and processing waybill problem items according to claim 1 is characterized in that: The abnormal information is parsed to obtain the problem filling instructions and uploaded attachment information, and the problem filling instructions and uploaded attachment information are analyzed to obtain the problem type analysis result, including: Classify the abnormal information, obtain problem filling instructions and upload attachment information; Identify the text information in the question filling instructions, parse the uploaded attachment information, and obtain the photo or video information; Performing semantic analysis on the text information to obtain a first analysis result, and analyzing the photo or video information using image detection technology to obtain a second analysis result; Verifying the first analysis result through the second analysis result to obtain a verification result; When the verification result passes, the problem type analysis result is determined according to the first analysis result.

4. The method for publishing and processing waybill problem items according to claim 1 is characterized in that: The matching of the processing suggestion information corresponding to the problem type analysis result from the mapping relationship configuration file, and determining the problem item processing outlet according to the outlet operation information of the waybill and the processing suggestion information, includes: Matching processing suggestion information corresponding to the problem type analysis result from the mapping relationship configuration file; Obtain detailed waybill information of the waybill in real time, wherein the detailed waybill information includes shipping information, receiving information and network operation information; Query the current responsible outlet according to the outlet operation information, and query the associated outlets related to the current responsible outlet according to the processing suggestion information; The problem item handling outlet is determined based on the current responsible outlet and the associated outlets.

5. The method for publishing and processing problematic waybills according to claim 1, characterized in that: The step of establishing an interactive connection with the outlet terminals of all the problem item processing outlets and sending the order number of the waybill and the processing suggestion information to the outlet terminals includes: Establishing interactive connections with the outlet terminals of all outlets handling the problem items; Calling a preset report template, filling the order number of the waybill, the processing suggestion information and the processing time into the report template respectively, and obtaining a problem item processing suggestion report; The problem item handling suggestion report is sent to the network point terminal.

6. The method for publishing and processing waybill problem items according to claim 1 is characterized in that: The monitoring of the feedback information of the network point terminal and uploading the feedback information to the blockchain includes: Creating a listener, and using the listener to monitor the feedback information of the network point terminal; When the listener listens to the feedback information, the current feedback information is obtained; Encrypting the feedback information to obtain encrypted feedback information; The feedback encrypted information is uploaded to the blockchain.

7. The method for publishing and processing waybill problem items according to claim 1, characterized in that: After monitoring the feedback information of the network point terminal and uploading the feedback information to the blockchain, the method further includes: Periodically downloading all the feedback encrypted information within a certain time interval from the blockchain to obtain a feedback encrypted information set; Decrypting the feedback encrypted information set to obtain a feedback decrypted information set; Analyze the feedback decryption information set to obtain an analysis result of problem piece processing rule improvement; The mapping relationship configuration file is updated according to the problem piece processing rule improvement analysis result.

8. A device for issuing and processing problematic waybills, characterized in that: include: Configuration acquisition module, used to configure the abnormal type of the problem item and the processing rules of the abnormal type, obtain the mapping relationship configuration file, and obtain the abnormal information of the waybill in real time; A parsing and analysis module is used to parse the abnormal information, obtain the problem filling instructions and uploaded attachment information, analyze the problem filling instructions and uploaded attachment information, and obtain the problem type analysis result; A matching determination module, used to match the processing suggestion information corresponding to the problem type analysis result from the mapping relationship configuration file, and determine the problem item processing outlet according to the outlet operation information of the waybill and the processing suggestion information; Establishing a sending module, used to establish an interactive connection with the outlet terminals of all the problem-piece processing outlets, and sending the order number of the waybill and the processing suggestion information to the outlet terminals; The monitoring and uploading module is used to monitor the feedback information of the network point terminal and upload the feedback information to the blockchain.

9. A device for publishing and processing waybill problem items, characterized in that: The device for issuing and processing problematic waybills includes: a memory and at least one processor, wherein instructions are stored in the memory; At least one of the processors calls the instructions in the memory to enable the device for publishing and processing problem waybills to execute each step of the method for publishing and processing problem waybills as described in any one of claims 1-7.

10. A computer-readable storage medium having instructions stored thereon, characterized in that: When the instructions are executed by the processor, the various steps of the method for publishing and processing problematic waybills as described in any one of claims 1-7 are implemented.

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