Complaint information processing method and device, medium and equipment

Abstract

The invention discloses a complaint information processing method and device, a medium and equipment, and the method comprises the steps: obtaining a plurality of pieces of complaint information from all payment platforms; determining a target customer service system matched with each piece of complaint information based on each piece of complaint information; and forwarding each piece of complaint information to a corresponding target customer service system so as to process the corresponding complaint information based on the target customer service system. According to the application, the complaint information is acquired from the payment platform, then the target customer service system is determined from the customer service systems according to the complaint information, and the complaint information can be accurately and quickly forwarded to the target customer service system subsequently, so that the complaint information can be timely allocated to the corresponding customer service personnel, and the user experience is improved. Therefore, timely processing of the complaint information is ensured and the processing efficiency of the complaint information is improved.

Description

Technical Field

[0001] The present invention relates to the field of Internet technology, and in particular to a complaint information processing method, device, medium and equipment. Background Art

[0002] The customer service software systems currently on the market are mainly aimed at enterprises and users, providing functions such as work order centers and inbound / outbound telephone systems, which significantly improve the response time and convenience of small and medium-sized enterprises when handling user issues. These tools greatly support the work efficiency of customer service personnel.

[0003] However, with the advancement of corporate commercialization, more and more companies have introduced third-party payment platforms into their businesses, especially when it comes to services such as paid subscriptions.

[0004] With the introduction of payment platforms, consumer complaint channels have also increased. Users can directly file complaints through third-party payment platforms and require corporate customer service to respond and handle them in a timely manner. However, when corporate customer service teams handle customer complaints generated on payment platforms, since third-party payment platforms cannot be directly connected to corporate customer systems, customer service personnel need to switch to different backend systems and cannot quickly access and manage relevant data, resulting in low efficiency in handling complaint information. Summary of the invention

[0005] In view of this, the present invention provides a complaint information processing method, device, medium and equipment, the main purpose of which is to solve the current problem of low efficiency in complaint information processing.

[0006] To solve the above problems, this application provides a method for processing complaint information, including:

[0007] Obtain some complaint information from various payment platforms;

[0008] Determine a target customer service system matching each of the complaint information based on each of the complaint information;

[0009] Each of the complaint information is forwarded to a corresponding target customer service system so that the corresponding complaint information is processed based on the target customer service system.

[0010] Optionally, the obtaining of some complaint information from each payment platform specifically includes:

[0011] Based on the public interface of each payment platform, obtaining a list of complaint information within a predetermined time range from each payment platform;

[0012] Acquire some complaint information based on the complaint information list.

[0013] Optionally, the obtaining of some complaint information from each payment platform specifically includes:

[0014] Based on the complaint callback interface of each payment platform, the complaint information forwarded by each payment platform is received in real time to obtain a number of complaint information.

[0015] Optionally, before forwarding each of the complaint information to the corresponding target customer service system, the method further includes:

[0016] Standardizing the complaint information to obtain complaint information in a target format;

[0017] The forwarding of each complaint information to the corresponding target customer service system specifically includes:

[0018] Each complaint information in the target format is forwarded to a corresponding target customer service system, so that the target customer service system generates a complaint work order based on the corresponding complaint information and assigns the complaint work order to a corresponding customer service staff.

[0019] Optionally, the complaint information processing method further includes:

[0020] Receive target complaint reply information sent by the target customer system in response to the target complaint information;

[0021] The target complaint reply information is forwarded to the corresponding target payment platform, so that the target payment platform can push the target complaint reply information to the target user corresponding to the target complaint information.

[0022] Optionally, the complaint information processing method further includes:

[0023] Receiving a complaint handling result for target complaint information sent by a target customer service system, wherein the complaint handling result is generated by a customer service staff performing a closing operation for the target complaint information based on the target customer system;

[0024] The complaint handling result is forwarded to the corresponding target payment platform, so that the target payment platform can push the complaint handling result to the target user corresponding to the target complaint information.

[0025] Optionally, the complaint information includes any one or more of the following: user information, order information, and complaint content;

[0026] The user information includes any one or more of the following: user nickname, contact information, user account;

[0027] The order information includes any one or more of the following: order number, payment time, and payment amount.

[0028] In order to solve the above problems, the present application provides a complaint information processing device, including:

[0029] The acquisition module is used to obtain certain complaint information from various payment platforms;

[0030] A determination module, used to determine a target customer service system matching each complaint information based on each complaint information;

[0031] The processing module is used to forward each of the complaint information to the corresponding target customer service system so as to process the corresponding complaint information based on the target customer service system.

[0032] In order to solve the above problems, the present application provides a storage medium, which stores a computer program. When the computer program is executed by a processor, the steps of any of the above-mentioned complaint information processing methods are implemented.

[0033] To solve the above problems, the present application provides an electronic device, which at least includes a memory and a processor, wherein the memory stores a computer program, and the processor implements the steps of any of the above-mentioned complaint information processing methods when executing the computer program on the memory.

[0034] The complaint information processing method, device, medium and equipment in the present application obtain a number of complaint information from the payment platform, and then determine the corresponding target customer service system from each customer service system according to each complaint information. Subsequently, each complaint information can be accurately and quickly forwarded to the corresponding target customer service system, thereby ensuring that the complaint information is promptly assigned to the corresponding customer service personnel, ensuring the timely processing of the complaint information, and improving the processing efficiency of the complaint information.

[0035] The above description is only an overview of the technical solution of the present invention. In order to more clearly understand the technical means of the present invention, it can be implemented according to the contents of the specification. In order to make the above and other purposes, features and advantages of the present invention more obvious and easy to understand, the specific implementation methods of the present invention are listed below. BRIEF DESCRIPTION OF THE DRAWINGS

[0036] Various other advantages and benefits will become apparent to those of ordinary skill in the art by reading the detailed description of the preferred embodiments below. The accompanying drawings are only for the purpose of illustrating the preferred embodiments and are not to be considered as limiting the present invention. Moreover, the same reference symbols are used throughout the accompanying drawings to represent the same components. In the accompanying drawings:

[0037] Figure 1 This is a flowchart of a method for processing complaint information according to an embodiment of the present application;

[0038] Figure 2 This is a flowchart of a method for processing complaint information according to another embodiment of the present application;

[0039] Figure 3This is a structural block diagram of a complaint information processing device according to another embodiment of the present application;

[0040] Figure 4 This is a structural block diagram of an electronic device according to another embodiment of the present application. DETAILED DESCRIPTION

[0041] Various aspects and features of the present application are described herein with reference to the accompanying drawings.

[0042] It should be understood that various modifications may be made to the embodiments of the present application. Therefore, the above description should not be considered as limiting, but only as an example of an embodiment. Other modifications within the scope and spirit of the present application will occur to those skilled in the art.

[0043] The accompanying drawings, which are incorporated in and constitute a part of the specification, illustrate embodiments of the present application and, together with the general description of the present application given above and the detailed description of the embodiments given below, serve to explain the principles of the present application.

[0044] These and other characteristics of the present application will become apparent from the following description of a preferred form of embodiment given as a non-limiting example with reference to the accompanying drawings.

[0045] It should also be understood that although the present application has been described with reference to some specific examples, those skilled in the art will be able to readily implement many other equivalent forms of the present application.

[0046] The above and other aspects, features and advantages of the present application will become more apparent in view of the following detailed description when taken in conjunction with the accompanying drawings.

[0047] Specific embodiments of the present application are described hereinafter with reference to the accompanying drawings; however, it should be understood that the embodiments applied for are merely examples of the present application, which may be implemented in a variety of ways. Well-known and / or repeated functions and structures are not described in detail to avoid unnecessary or redundant details that obscure the present application. Therefore, the specific structural and functional details applied for herein are not intended to be limiting, but merely serve as a basis and representative basis for the claims to teach those skilled in the art to use the present application in a variety of ways with substantially any suitable detailed structure.

[0048] This specification may use the phrases "in one embodiment," "in another embodiment," "in yet another embodiment," or "in other embodiments," all of which may refer to one or more of the same or different embodiments according to the present application.

[0049] The present application embodiment provides a method for processing complaint information, which can be applied to a platform / system independent of an enterprise customer service system, and can also be applied to microservice applications, such as Figure 1As shown, the method in this embodiment includes the following steps:

[0050] Step S101, obtaining some complaint information from each payment platform;

[0051] In this step, the payment platform is specifically a third-party payment platform or system, which can be understood as a third-party platform or system with payment functions. There can be multiple payment platforms, that is, the microservice application can be connected to multiple third-party payment platforms at the same time, so that some complaint information can be obtained from each payment platform. Among them, the complaint information is specifically the complaint information generated after the paying user initiates a complaint on the third-party payment platform / payment platform. In this embodiment, since the payment platform cannot directly connect with the customer service system of the enterprise that provides products / goods, after the paying user initiates a complaint on the payment platform, the customer service of the enterprise cannot quickly obtain the complaint information. Therefore, in this embodiment, the micro-application service is used to connect with each payment platform, that is, the microservice application is used to connect with the public interface provided by each payment platform to obtain some complaint information. That is, based on the public interface of each payment platform, a list of complaint information within a predetermined time range can be obtained from each payment platform; based on the complaint information list, some complaint information is obtained.

[0052] Alternatively, in the specific implementation process of this embodiment, the microservice application can be connected to the complaint callback interface provided by each payment platform to obtain the target complaint information. That is, based on the complaint callback interface of each payment platform, the complaint information forwarded by each payment platform can be received in real time to obtain a number of complaint information.

[0053] Step S102, determining a target customer service system matching each complaint information based on each complaint information;

[0054] In this step, the complaint information may include user information, order information, and complaint content. Specifically, the enterprise providing the product / goods may be determined based on the order information, thereby determining the customer service system of the enterprise as the target customer service system.

[0055] Step S103: forwarding each of the complaint information to a corresponding target customer service system, so as to process the corresponding complaint information based on the target customer service system.

[0056] In this step, after determining the target customer service system corresponding to each complaint information from numerous customer service systems, the complaint information can be forwarded to the corresponding target customer service system, and then the target customer service system can distribute the complaint information to customer service personnel, thereby ensuring the rapid processing of complaint information.

[0057] The method in this embodiment obtains a number of complaint information from the payment platform, and then determines the target customer service system from each customer service system based on the complaint information. The complaint information can then be accurately and quickly forwarded to the target customer service system, thereby ensuring that the complaint information is promptly assigned to the corresponding customer service personnel, ensuring the timely processing of the complaint information, and improving the processing efficiency of the complaint information.

[0058] Based on the above embodiment, another embodiment of the present application provides a method for processing complaint information, which specifically includes the following steps:

[0059] Step S201, obtaining some complaint information from each payment platform;

[0060] In the specific implementation of this step, the microservice application can obtain a list of complaint information within a predetermined time range from each payment platform based on the public interface of each payment platform; and obtain a number of complaint information based on the complaint information list. In this embodiment, the public interface of each payment platform supports batch query, and can obtain all user complaint information within a specified time range to ensure that the enterprise can obtain all relevant data in a timely manner. During the query process, query conditions can be set, such as setting query conditions such as time range and complaint type, and then data filtering can be implemented based on the query conditions to ensure that the acquired complaint information is accurate and meets business needs.

[0061] Alternatively, based on the complaint callback interface of each payment platform, the complaint information forwarded by each payment platform can be received in real time to obtain a number of complaint information. In this embodiment, the complaint information is received in real time through the complaint callback interface provided by each third-party payment platform. This interface allows the platform to immediately push the complaint event to the customer service system of the enterprise when the user initiates a complaint. Real-time data transmission ensures that customer service personnel can obtain the latest complaint information in the first place, thereby shortening the response time and improving processing efficiency.

[0062] Step S202, determining a target customer service system matching each complaint information based on each complaint information;

[0063] In this step, the complaint information includes any one or more of the following: user information, order information, and complaint content; the user information includes any one or more of the following: user nickname, contact information, user account; the order information includes any one or more of the following: order number, payment time, payment amount. In this embodiment, the complaint content can be in the format of text, voice, picture, video, etc.

[0064] Specifically, after determining the target customer service system corresponding to the complaint information, the complaint ID of the complaint information, the customer service system ID of the target customer service system, the customer service system name of the target customer service system, and the platform ID of the payment platform can be associated, so that the microservice application can accurately and quickly forward the complaint processing information replied by the customer service staff to the corresponding target payment platform based on the platform ID. In addition, the microservice application can also quickly forward the further complaint reply content of the paying user to the complaint information to the corresponding target customer service system based on the complaint ID and the customer service system ID of the target customer service system, thereby realizing online complaint processing.

[0065] In this step, the microservice application can be connected to multiple customer service systems at the same time (i.e., multiple customer relationship management CRM systems). Therefore, after the microservice application obtains the complaint information from each payment platform, it can determine the target enterprise and commodity information / product information according to the order information, merchant number, etc. in the complaint information, and then determine the corresponding target enterprise according to the commodity information / product information / merchant number, thereby determining the customer service system of the target enterprise as the target customer service system.

[0066] Step S203, performing standardization processing on each of the complaint information to obtain complaint information in a target format;

[0067] In this step, since the complaint information collected by the micro-application service may come from multiple different payment platforms, the format and field definition are not uniform. Therefore, in this step, the complaint data from different platforms are converted into a unified format through data standardization. The standardized data can be stored in the micro-application service, which acts as an intermediary layer for data integration to ensure the uniformity and consistency of the information, and facilitate the subsequent forwarding and transmission of each target complaint information in the target format.

[0068] Step S204: forwarding each of the complaint information in the target format to the corresponding target customer service system, so that the target customer service system generates a complaint ticket based on the corresponding complaint information and assigns the complaint ticket to the corresponding customer service personnel.

[0069] In this step, the microservice application can forward each complaint information to the corresponding target customer service system based on the system ID of each target customer service system and the development interface of the target customer service system. Therefore, after receiving the target complaint information, the target customer service system can generate a complaint ticket based on the target complaint information and then assign the complaint ticket to the corresponding customer service personnel.

[0070] Step S205, receiving target complaint reply information sent by the target customer system for the target complaint information; forwarding the target complaint reply information to the corresponding target payment platform, so that the target payment platform pushes the target complaint reply information to the target user corresponding to the target complaint information.

[0071] In this step, the microservice application can accurately and quickly forward the target complaint response information to the corresponding target payment platform based on the association between each complaint identifier and the platform identifier of each payment platform, so that the target payment platform can push the target complaint response information to the corresponding target user.

[0072] In the specific implementation process of this embodiment, the microservice application can also receive the complaint handling result sent by the target customer service system for the target complaint information, which is generated by the customer service personnel performing the order closing operation based on the target customer system and for the target complaint information; and forward the complaint handling result to the corresponding target payment platform, so that the target payment platform can push the complaint handling result to the target user corresponding to the target complaint information. That is, the microservice application can quickly forward the complaint handling result to the corresponding target payment platform based on the association relationship between the complaint identifier and the platform identifier of the payment platform, so that the target payment platform can push the complaint handling result to the corresponding target user.

[0073] The complaint information processing method in this embodiment obtains a number of complaint information from the payment platform, and then determines the target customer service system from each customer service system based on the complaint information. The complaint information can then be accurately and quickly forwarded to the target customer service system, thereby ensuring that the complaint information is promptly assigned to the corresponding customer service personnel, ensuring the timely processing of the complaint information, and improving the processing efficiency of the complaint information.

[0074] The following is an explanation of the complaint handling method in this application in combination with specific application scenarios. Figure 2As shown. Consumers / payment users can initiate complaints on the third-party payment platform based on information such as text, pictures, contact information, etc., thereby generating complaint information, which includes: user information, order information and complaint content; the user information includes any one or more of the following: user nickname, contact information, user account; the order information includes any one or more of the following: order number, payment time, payment amount. Therefore, the third-party payment platform can send the complaint information to the microservice application in real time based on the complaint call interface, or the microservice application can obtain the complaint information from the third-party payment platform regularly based on the public interface of the third-party payment platform. Then the microservice application can determine the matching target customer service system based on the complaint information, and the microservice application can standardize the complaint information to obtain the complaint information in the target format. Then the microservice application sends the complaint information in the target format to the target customer service system. After receiving the complaint information, the target customer service system can generate a complaint ticket based on the complaint information in a timely manner, and then assign the complaint ticket to the customer service staff, so that the customer service staff can process the complaint information and generate complaint reply information. The microservice application can receive the complaint reply information sent by the target customer service system, and then forward the complaint reply information to the corresponding third-party payment platform, so that the third-party payment platform can push the complaint reply information to consumers. After the complaint is processed, the third-party payment platform can update the complaint status and send the complaint status to the microservice application, so that the microservice application can forward the complaint status to the target customer service system.

[0075] The complaint information processing method in this embodiment can uniformly query and receive complaint information from third-party platforms, thereby improving processing efficiency. That is, through the system API, it is possible to uniformly query and receive consumer complaint events and information from different third-party payment platforms (such as WeChat, Alipay, etc.). Compared with the prior art method that requires customer service personnel to manually switch accounts and log in to multiple backend systems, this application eliminates this cumbersome step. Customer service personnel do not need to switch between multiple platforms, which saves a lot of time and avoids efficiency losses caused by inconvenient operations. Through this improvement, the timeliness of complaint handling can be significantly improved, while reducing the management costs of enterprises in maintaining multiple payment platform accounts and customer service systems.

[0076] At the same time, this application can realize real-time information push, improve response immediacy and workflow efficiency. That is, through the centralized management and maintenance of third-party platform data, this application can push consumer complaint information to existing customer service links (such as work order systems, customer service IM systems, etc.) in real time. This method greatly improves the response efficiency. Specifically, when a complaint event occurs, the system / microservice application can instantly generate work order information and push it to the work order system, or the system / microservice application can push the complaint information to the customer service IM system, and quickly notify the relevant customer service personnel to handle it. This immediacy can not only shorten the response time, but also improve the work efficiency of customer service personnel, ensuring that customer complaints can be handled in the shortest time.

[0077] In addition, this application can achieve rapid access to new payment platforms and simplify account maintenance and management. That is, by building a unified API mechanism, enterprises can quickly connect to payment platforms when switching payment accounts or adding new payment platforms, without having to add multiple employee accounts to the new account for maintenance and management. For enterprises, the API mechanism simplifies account management and maintenance, avoids cumbersome manual configuration processes, and reduces operational risks caused by multi-platform and multi-account management. Whether it is the replacement of payment platforms or the access to new platforms, it can be completed quickly, significantly improving the scalability and flexibility of the system.

[0078] Another embodiment of the present application provides a complaint information processing device, such as Figure 3 As shown, including:

[0079] An acquisition module 11 is used to obtain a number of complaint information from each payment platform;

[0080] A determination module 12, configured to determine a target customer service system matching each of the complaint information based on each of the complaint information;

[0081] The processing module 13 is used to forward each of the complaint information to the corresponding target customer service system, so as to process the corresponding complaint information based on the target customer service system.

[0082] In the specific implementation process of this embodiment, the acquisition module is specifically used to: obtain a complaint information list within a predetermined time range from each payment platform based on the public interface of each payment platform; and obtain a number of complaint information based on the complaint information list.

[0083] In the specific implementation process of this embodiment, the acquisition module is specifically used to: based on the complaint callback interface of each payment platform, receive the complaint information forwarded by each payment platform in real time to obtain a number of complaint information.

[0084] In the specific implementation process of this embodiment, the complaint information processing device further includes: a standardization module, the standardization module is used to: perform standardization processing on each complaint information to obtain complaint information in a target format;

[0085] The processing module is specifically used to: forward each complaint information in the target format to the corresponding target customer service system, so that the target customer service system can generate a complaint work order based on the corresponding complaint information and assign the complaint work order to the corresponding customer service personnel.

[0086] In the specific implementation process of this embodiment, the complaint information processing device further includes: a receiving module, the receiving module is used to: receive target complaint reply information sent by the target customer system for the target complaint information;

[0087] The processing module is also used to: forward the target complaint reply information to the corresponding target payment platform, so that the target payment platform can push the target complaint reply information to the target user corresponding to the target complaint information.

[0088] In the specific implementation process of this embodiment, the complaint information processing device also includes:

[0089] Receiving a complaint handling result for target complaint information sent by a target customer service system, wherein the complaint handling result is generated by a customer service staff performing a closing operation for the target complaint information based on the target customer system;

[0090] The complaint handling result is forwarded to the corresponding target payment platform, so that the target payment platform can push the complaint handling result to the target user corresponding to the target complaint information.

[0091] During the specific implementation of this embodiment, the complaint information includes any one or more of the following: user information, order information and complaint content; the user information includes any one or more of the following: user nickname, contact information, user account; the order information includes any one or more of the following: order number, payment time, payment amount.

[0092] The device in this embodiment obtains a number of complaint information from the payment platform, and then determines the target customer service system from each customer service system based on the complaint information. The complaint information can then be accurately and quickly forwarded to the target customer service system, thereby ensuring that the complaint information is promptly assigned to the corresponding customer service personnel, ensuring the timely processing of the complaint information, and improving the processing efficiency of the complaint information.

[0093] Another embodiment of the present application provides a storage medium, wherein the storage medium stores a computer program, and when the computer program is executed by a processor, the following method steps are implemented:

[0094] Step 1: Obtain some complaint information from each payment platform;

[0095] Step 2: determining a target customer service system matching each complaint information based on each complaint information;

[0096] Step three: forwarding each of the complaint information to the corresponding target customer service system, so as to process the corresponding complaint information based on the target customer service system.

[0097] The specific implementation process of the above method steps can be found in the embodiments of any of the above complaint information processing methods, and this embodiment will not be repeated here.

[0098] The storage medium in the present application obtains a number of complaint information from the payment platform, and then determines the target customer service system from each customer service system based on the complaint information. Subsequently, the complaint information can be accurately and quickly forwarded to the target customer service system, thereby ensuring that the complaint information is promptly assigned to the corresponding customer service personnel, ensuring the timely processing of the complaint information, and improving the processing efficiency of the complaint information.

[0099] Another embodiment of the present application provides an electronic device, such as Figure 4 As shown, at least a memory 1 and a processor 2 are included, the memory 1 stores a computer program, and the processor 2 implements the following method steps when executing the computer program on the memory 1:

[0100] Step 1: Obtain some complaint information from each payment platform;

[0101] Step 2: determining a target customer service system matching each complaint information based on each complaint information;

[0102] Step three: forwarding each of the complaint information to the corresponding target customer service system, so as to process the corresponding complaint information based on the target customer service system.

[0103] The specific implementation process of the above method steps can be found in the embodiments of any of the above complaint information processing methods, and this embodiment will not be repeated here.

[0104] The electronic device in the present application obtains a number of complaint information from the payment platform, and then determines the target customer service system from each customer service system based on the complaint information. Subsequently, the complaint information can be accurately and quickly forwarded to the target customer service system, thereby ensuring that the complaint information is promptly assigned to the corresponding customer service personnel, ensuring the timely processing of the complaint information, and improving the processing efficiency of the complaint information.

[0105] The above embodiments are only exemplary embodiments of the present application and are not intended to limit the present application. The protection scope of the present application is defined by the claims. Those skilled in the art may make various modifications or equivalent substitutions to the present application within the essence and protection scope of the present application, and such modifications or equivalent substitutions shall also be deemed to fall within the protection scope of the present application.

Claims

1. A method for processing complaint information, characterized in that: include: Obtain some complaint information from various payment platforms; Determine a target customer service system matching each of the complaint information based on each of the complaint information; Each of the complaint information is forwarded to a corresponding target customer service system so that the corresponding complaint information is processed based on the target customer service system.

2. The method according to claim 1, characterized in that The complaint information obtained from each payment platform specifically includes: Based on the public interface of each payment platform, obtaining a list of complaint information within a predetermined time range from each payment platform; Acquire some complaint information based on the complaint information list.

3. The method according to claim 1, characterized in that The complaint information obtained from each payment platform specifically includes: Based on the complaint callback interface of each payment platform, the complaint information forwarded by each payment platform is received in real time to obtain a number of complaint information.

4. The method according to claim 1, characterized in that Before forwarding each of the complaint information to the corresponding target customer service system, the method further includes: Standardizing the complaint information to obtain complaint information in a target format; The forwarding of each complaint information to the corresponding target customer service system specifically includes: Each complaint information in the target format is forwarded to a corresponding target customer service system, so that the target customer service system generates a complaint work order based on the corresponding complaint information and assigns the complaint work order to a corresponding customer service staff.

5. The method according to claim 1, characterized in that The method further comprises: Receive target complaint reply information sent by the target customer system in response to the target complaint information; The target complaint reply information is forwarded to the corresponding target payment platform, so that the target payment platform can push the target complaint reply information to the target user corresponding to the target complaint information.

6. The method according to claim 1, characterized in that The method further comprises: Receiving a complaint handling result for target complaint information sent by a target customer service system, wherein the complaint handling result is generated by a customer service staff performing a closing operation for the target complaint information based on the target customer system; The complaint handling result is forwarded to the corresponding target payment platform, so that the target payment platform can push the complaint handling result to the target user corresponding to the target complaint information.

7. The method according to claim 1, characterized in that The complaint information includes any one or more of the following: user information, order information and complaint content; The user information includes any one or more of the following: user nickname, contact information, user account; The order information includes any one or more of the following: order number, payment time, and payment amount.

8. A complaint information processing device, characterized in that: include: The acquisition module is used to obtain certain complaint information from various payment platforms; A determination module, used to determine a target customer service system matching each complaint information based on each complaint information; The processing module is used to forward each of the complaint information to the corresponding target customer service system so as to process the corresponding complaint information based on the target customer service system.

9. A storage medium, characterized in that: The storage medium stores a computer program, and when the computer program is executed by the processor, the steps of the complaint information processing method described in any one of claims 1 to 7 are implemented.

10. An electronic device, characterized in that: The method at least comprises a memory and a processor, wherein the memory stores a computer program, and the processor implements the steps of the complaint information processing method according to any one of claims 1 to 7 when executing the computer program on the memory.

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