System and storage medium

Abstract

The invention discloses a system and a storage medium capable of suppressing improper behavior of a customer in a shop provided with a fitting room, the system includes a first reading unit, a second reading unit, an accumulation unit, and a notification control unit. The first reading unit reads member identification information for uniquely identifying each customer who enters and exits the fitting area. The second reading unit respectively reads product identification information of a product taken into the fitting area by the customer and product identification information taken out of the fitting area by the customer. The accumulation unit associates the member identification information when the customer enters the fitting area with the product identification information at the time of entry and accumulates the information together with the date and time information, and associates the member identification information when the customer exits from the fitting area with the product identification information at the time of exit and accumulates the information together with the date and time information. When the customer exits from the try-on area, the notification control unit notifies, on the basis of the information accumulated by the accumulation unit, that there is a difference between the product brought out when the customer exits and the product brought in when the customer enters the fitting area recently.

Description

[0001] This application claims priority from a Japanese application with an application date of November 17, 2023 and an application number of JP2023-196177, incorporates the content of the above application by reference, and incorporates the entire disclosure herein by reference. Technical Field

[0002] Embodiments of the present invention relate to a system and a storage medium. Background Art

[0003] Conventionally, in a store such as a clothing store, there is sometimes a fitting room for customers to try on the merchandise.

[0004] In such a case, there are problems such as improper acts such as theft and pranks that abuse the fitting room as a closed room. In addition, there is a problem that it takes effort for the store side such as a store clerk to grasp all the situations of customers entering and leaving the fitting room or the merchandise that the customer brings in without paying. Therefore, there is a need for a technology that is easy for the store side such as a store clerk to grasp and manage the entry and exit of customers from the fitting room or the merchandise that the customer brings in without paying. Summary of the Invention

[0005] In view of the above problems, the problem to be solved by the present invention is to provide a system and a storage medium that can suppress improper behavior of customers in a store provided with a fitting room.

[0006] To solve the above problems, the system of the embodiment includes a first reading unit, a second reading unit, a storage unit, and a notification control unit. The first reading unit reads member identification information for uniquely identifying a customer entering the fitting area and a customer exiting the fitting area. The second reading unit reads at least one piece of entry-time merchandise identification information held by each of the wireless tags attached to at least one piece of merchandise brought into the fitting area by the customer, and at least one piece of exit-time merchandise identification information held by each of the wireless tags attached to at least one piece of merchandise taken out of the fitting area by the customer. The storage unit associates the member identification information when the customer enters the fitting area with the entry-time merchandise identification information and stores it together with date and time information, and associates the member identification information when the customer exits the fitting area with the exit-time merchandise identification information and stores it together with date and time information. The notification control unit, when the customer exits the fitting area, based on the information stored in the storage unit, gives a notification when there is a difference between the merchandise taken out at the time of exit and the most recent merchandise brought in at the time of entry.

[0007] According to the above system, improper behavior of customers in a store provided with a fitting room can be suppressed.

[0008] In the above system, the storage unit associates the member information indicated by the member determination information with the product information indicated by the product determination information and stores them together with the date and time information. The notification control unit compares the product information of the product determination information of the product taken out at the time of exit with the product information of the product determination information of the product brought in at the time of entry, and makes a notification when there is a difference.

[0009] According to the above system, it is possible to suppress improper behavior of customers using product information.

[0010] In the above system, the notification control unit compares the product determination information of the product taken out at the time of exit with the product determination information of the product brought in at the time of entry, and makes a notification when there is a difference.

[0011] According to the above system, it is possible to suppress improper behavior of customers using the product determination information held by the wireless tag.

[0012] In the above system, the notification control unit compares the number of products of the product taken out at the time of exit with the number of products of the product brought in at the time of entry, and makes a notification when there is a difference.

[0013] According to the above system, it is possible to suppress improper behavior of customers using the number of products.

[0014] In the above system, the storage unit stores the purchase history information indicating at least one product purchased by the customer and the fitting history information indicating at least one product brought by the customer into the fitting area in association with the member information.

[0015] According to the above system, it is possible to lock the cause by tracing the history in the future.

[0016] In the above system, the storage unit receives evaluation information indicating the evaluation of at least one product included in the fitting history information by the customer, and further stores the received evaluation information in association with the member information.

[0017] According to the above system, it is possible to obtain an effect such as facilitating the establishment of future purchase plans.

[0018] In the above system, when the customer enters the fitting area, the notification control unit makes a notification when the number of products brought by the customer into the fitting area exceeds a preset number of products.

[0019] According to the above system, regarding the products brought by the customer into the fitting area, it is possible to reduce the effort of the store clerk to confirm each time.

[0020] In the above system, the first reading unit reads the member identification information based on the member code displayed on the information processing terminal held by the customer or the member code attached to the membership card held by the customer.

[0021] According to the above system, a member can be identified by the member code.

[0022] In the above system, it further includes: a fitting room control unit that selects a fitting room when a customer enters the fitting area and makes the fitting room available when the customer exits the fitting area.

[0023] According to the above system, the fitting rooms can be managed.

[0024] Another storage medium of the present invention stores a program that causes a computer to perform the following steps: obtaining member identification information for uniquely identifying each of the customer entering the fitting area and the customer exiting the fitting area; respectively obtaining at least one piece of entry-time merchandise identification information held by each of the wireless tags attached to at least one merchandise brought into the fitting area by the customer, and at least one piece of exit-time merchandise identification information held by each of the wireless tags attached to at least one merchandise taken out of the fitting area by the customer; associating the member information indicated by the member identification information when the customer enters the fitting area and the merchandise information indicated by the entry-time merchandise identification information and storing them together with date and time information; associating the member information indicated by the member identification information when the customer exits the fitting area and the merchandise information indicated by the exit-time merchandise identification information and storing them together with date and time information; and when the customer exits the fitting area, comparing the exit-time merchandise identification information with the most recent entry-time merchandise identification information and giving a notice when there is a difference between the exit time and the entry time.

[0025] According to the above storage medium, a function can be provided to the computer that can suppress improper behavior of customers in a store equipped with fitting rooms. BRIEF DESCRIPTION OF THE DRAWINGS

[0026] Figure 1 is a block diagram showing an example of the configuration of an information processing system according to an embodiment.

[0027] Figure 2 is a representation Figure 1 of an example of the configuration of a customer management server.

[0028] Figure 3 is a representation Figure 1 of an example of the configuration of a store server.

[0029] Figure 4 is a block diagram showing an example of the configuration of a POS (Point Of Sales) terminal. Figure 1

[0030] Figure 5 is a diagram schematically showing an example of the configuration of an entrance / exit door. Figure 1

[0031] Figure 6 is a diagram schematically showing an example of the configuration of a fitting room. Figure 1

[0032] Figure 7 is a sequence diagram showing an example of the process of fitting and sales processing in an information processing system according to an embodiment.

[0033] Figure 8 is a sequence diagram showing an example of the process of management processing in an information processing system according to an embodiment.

[0034] Explanation of Reference Numerals

[0035] 1 Information processing system 2 Customer management server 21 Control unit 211 Information storage unit 22 Storage unit 221 Control program 222 Registered member information 23 Controller 24 Communication unit 29 Bus 4 Store server 41 Control unit 411 Fitting room control unit 412 Information collection unit 413 Notification unit 42 Storage unit 421 Control program 422 Product master file 423 Member information in use 43 Controller 44 Communication unit 49 Bus 5 POS terminal 51 Control unit 511 Transaction control unit 52 Storage unit 521 Control program 522 Product master file 53 Controller 54 Communication unit 55 Operation unit 56 Display unit 57 Reading unit 59 Bus 6 Entrance / exit door 601 Shopping basket 603 Product 61 Tablet terminal 62 Code reader 63 Ticket printer 631 Destination ticket 65 Reading table 7 Fitting room 71, 72, 73, 74 Rooms 701 Fitting room number display 703 Use status display light 8 Customer terminal 911 Member ID 912 Fitting history information 913 Purchase history information 914 Comment information. Detailed Description of the Invention

[0036] Hereinafter, with reference to the accompanying drawings, a system, a program, and a storage medium (Computer Program Product) recording the program according to the embodiment will be described.

[0037] The embodiments described below are one embodiment of the system, program, and storage medium related to the present disclosure, and do not limit their structures, specifications, etc. The embodiments described below are application examples of a POS (Point Of Sales) system introduced into a store such as a clothing store.

[0038] Specifically, the information processing system 1 of the embodiment is a management system configured to manage the fitting (try-on) history and purchase history of products for customers (members) registered in the member-exclusive service related to a store 3 such as a clothing store.

[0039] Figure 1 is a block diagram showing an example of the configuration of the information processing system 1 according to the embodiment. As Figure 1 shown, the information processing system 1 includes a customer management server 2, a store server 4, a POS terminal 5, an entrance / exit 6, a fitting room 7, and a customer terminal 8. The store server 4, the POS terminal 5, the entrance / exit 6, and the fitting room 7 are provided, for example, for each store 3. The customer terminal 8 is configured with an arbitrary number, for example, for each customer.

[0040] In the information processing system 1, the customer management server 2 is communicably connected to the store server 4 and the customer terminal 8 via an arbitrary communication line. It should be noted that as these communication lines, the Internet, a VPN (virtual private network), a LAN (local area network), a public communication network, a mobile communication network, etc. can be used alone or in appropriate combination.

[0041] In the store 3, the store server 4 is communicably connected to the POS terminal 5, the entrance / exit 6, and the fitting room 7 via an arbitrary communication line. It should be noted that these connections can be either wired connections using dedicated lines such as communication cables or wireless connections. In addition, these connections can also be made via the Internet, a VPN, a LAN, a public communication network, a mobile communication network, etc. In addition, these connections can also be made via the customer management server 2.

[0042] The customer management server 2 is at least one server device set on a network such as the Internet, that is, a cloud server set on the cloud. As an example, the customer management server 2 is set / operated by a manager who manages multiple stores 3. It should be noted that the customer management server 2 can also be set in the store 3.

[0043] Figure 2 is a block diagram showing an example of the configuration of the Figure 1 customer management server 2. As Figure 2 shown, the customer management server 2 has a control unit 21, a storage unit 22, a controller 23, and a communication unit 24. The control unit 21, the storage unit 22, the controller 23, and the communication unit 24 are communicably connected via a bus 29, for example.

[0044] The control unit 21 is configured, for example, with a processor such as a CPU (Central Processing Unit), and memories such as a ROM (Read Only Memory) and a RAM (Random Access Memory), and is configured in the same way as a general computer. For example, the control unit 21 is configured to load various programs stored in a memory such as the ROM or the storage unit 22 into the RAM of the memory, and execute the loaded various programs by the processor, thereby implementing the respective functions of the customer management server 2 including the information storage unit 211. Here, the information storage unit 211 of the customer management server 2 in the embodiment is an example of a storage unit.

[0045] The information storage unit (information preservation unit) 211 collects information related to each customer (member) registered in the member-exclusive service, and stores (preserves) it as registered member information 222.

[0046] As an example, the information storage unit 211 collects usage member information 423 related to each customer (member) from the store servers 4 of each store 3 (refer to Figure 3 ), and stores the collected history information in association with the member ID 911 of each customer.

[0047] As an example, the information storage unit 211 receives review information 914 indicating the customer's evaluation related to the product from the customer terminals 8 of each customer (member), and stores the received review information 914 in association with the member ID 911 of each customer. Here, the review information 914 in the embodiment is an example of evaluation information.

[0048] Note that, as the processor of the control unit 21, a CPU may be replaced, or other processors may be provided in addition to the CPU. As other processors, various processors such as a GPU (Graphic Processing Unit) and a DSP (Digital Signal Processor), an ASIC (Application Specific Integrated Circuit), and a dedicated arithmetic circuit implemented in an FPGA (Field Programmable Gate Array) can be appropriately used.

[0049] Note that, as the memory of the control unit 21, in addition to the ROM and RAM, non-volatile storage media such as HDD (Hard Disk Drive), SSD (Solid State Drive), and Flash memory can be appropriately used.

[0050] The storage unit 22 is a storage device having non-volatile storage media such as HDD, SSD, and Flash memory. The storage unit 22 stores various programs related to the operation of the customer management server 2, various data, device drivers of devices connected to the customer management server 2 via the controller 23, and the like.

[0051] As an example, the storage unit 22 stores a control program 221 and registered member information 222. For example, the control program 221 includes at least one program for implementing each functional unit of the customer management server 2. For example, the registered member information 222 is information related to customers (members) registered in the member-exclusive service related to at least one store 3 managed by the customer management server 2. As Figure 2 shown, the registered member information 222 includes a member ID 911, a try-on history information 912, a purchase history information 913, and a comment information 914. In the registered member information 222, the try-on history information 912, the purchase history information 913, and the comment information 914 are respectively associated with at least one other piece of information via the member ID 911 or directly. Note that, in the present embodiment, the try-on history information 912 and the purchase history information 913 are collectively referred to as the history information in some cases.

[0052] The member ID 911 is information for uniquely identifying each customer registered in the member-exclusive service.

[0053] The try-on history information 912 includes product information indicating the products tried on by each customer and date-time information indicating the date and time of the try-on. Product identification information may also be included. Note that the date-time information of the try-on is at least one of the date and time when the customer enters (enters) through the entrance / exit 6 described later for the purpose of trying on and the date and time when the customer exits (exits). Note that the number of products may also be included.

[0054] The purchase history information 913 includes product information indicating the products purchased by each customer and date-time information indicating the date and time of the purchase (sale). Product identification information may also be included.

[0055] The comment information 914 includes information representing one's own evaluation input for the goods tried on or purchased by each customer. For example, the comment information 914 can be a value (division) input in multiple stages (e.g., the number of stars), or it can be free-form text input.

[0056] The controller 23 is an input / output interface that connects the device to the customer management server 2.

[0057] The communication unit 24 is a communication interface for communicating with the outside of the customer management server 2. The communication unit 24 includes either a communication circuit for wired communication or a communication circuit for wireless communication, and is connected to the above communication line through this communication circuit.

[0058] The store server 4 is, for example, at least one server device set in the backyard of the store 3. As an example, the store server 4 is set up / operated by the manager who manages the store 3. It should be noted that the store server 4 is not limited to being set in the store 3, and can also be configured as a cloud server set in the cloud. For example, the store server 4 can also be configured integrally with the customer management server 2.

[0059] Figure 3 represents Figure 1 a block diagram showing an example of the configuration of the store server 4. As Figure 3 shown, the store server 4 has a control unit 41, a storage unit 42, a controller 43, and a communication unit 44. The control unit 41, the storage unit 42, the controller 43, and the communication unit 44 are communicably connected via a bus 49, for example.

[0060] The control unit 41 has, for example, a processor such as a CPU, and memories such as a ROM and a RAM, and is configured in the same way as a general computer. For example, the control unit 41 is configured to load various programs stored in a memory such as a ROM or the storage unit 42 into the RAM of the memory, and execute the loaded various programs through the processor, thereby implementing the respective functions of the store server 4 including the fitting room control unit 411, the information collection unit 412, and the notification unit 413.

[0061] The fitting room control unit 411 performs empty room management of the fitting room 7. For example, the fitting room control unit 411, based on the entry notification (entry data) from the entrance / exit door 6, selects from among the multiple rooms (divisions) 71 to 74 of the fitting room 7 (refer to Figure 6) Select one room to be provided to the customer from the empty rooms in (). Here, the entry notice refers to the information notified from the entry / exit door 6 when the customer enters the fitting area 32 from the product display area 31 of the store 3 through the entry / exit door 6. This entry data includes the customer's membership ID, product identification information indicating the products the customer brings into the fitting room 7, and date / time information indicating the date and time. It may also include the number of products. It should be noted that when the entry / exit door 6 has the product master file 422, product information may also be included. In addition, for example, the fitting room control unit 411 notifies the entry / exit door 6 of the information indicating the selected room, and makes the usage status display light 703 (refer to Figure 6 ) blink. Also, for example, when the fitting room control unit 411 detects that the curtain (or door) of this room is closed, that is, when it detects that the customer in this room starts using it, it makes the usage status display light 703 of this room light up (displaying the in-use status). Also, for example, the fitting room control unit 411 sets the usage status display light 703 of the room of the fitting room 7 provided to this customer to the off state (displaying the idle state) according to the exit notice (exit data) from the entry / exit door 6. Here, the exit notice refers to the information notified from the entry / exit door 6 when the customer exits from the fitting area 32 of the store 3 to the product display area 31 through the entry / exit door 6. That is, the fitting room control unit 411 selects the fitting room 7 when the customer enters the fitting area 32, and makes the fitting room idle when the customer exits from the fitting area 32. The exit data includes the customer's membership ID, product identification information indicating the products the customer takes out of the fitting room 7, and date / time information indicating the date and time. It may also include the number of products. It should be noted that when the entry / exit door 6 has the product master file 422, product information may also be included.

[0062] The information collection unit 412 collects sales information from at least one POS terminal 5 installed in the store 3. For example, the information collection unit 412 stores the sales information received from the POS terminal 5 and uses the stored sales information to manage the store's sales. Then, the information collection unit 412 collects the purchase history information 913 of each customer (member ID 911) based on the sales information of each customer, and accumulates it in the storage unit 22.

[0063] In addition, the information collection unit 412 collects the try-on history information 912 of each customer (member ID 911) from at least one entrance / exit door 6 provided in the store 3. As an example, the information collection unit 412 collects the entry notice (entry data) and the exit notice (exit data) from the entrance / exit door 6 as the try-on history information 912. Here, the information collection unit 412 of the store server 4 in the embodiment is an example of the storage unit. The information collection unit 412 may also directly collect the try-on history information 912 without relying on the entry notice and the exit notice, but use the product information in the product master file 422 to collect the try-on history information 912 of each customer (member ID 911).

[0064] The notification unit 413 gives a notification (alarm) when the product identification information included in the exit notice (exit data) does not match the product identification information of the most recent entry notice (entry data) of the same customer (member ID 911). It should be noted that when the entry notice (entry data) and the exit notice (exit data) include product information, the notification unit 413 may also give a notification (alarm) when the product information included in the exit notice (exit data) does not match the product information of the most recent entry notice (entry data) of the same customer (member ID 911). A notification (alarm) may also be given when the number of products included in the exit notice (exit data) does not match the number of products of the most recent entry notice (entry data) of the same customer (member ID 911). The above comparison may also be made with reference to the information in the try-on history information 912. This alarm can be given on at least any one of the store server 4, the POS terminal 5, and the entrance / exit door 6, or on other alarm devices provided in the store 3 or a portable terminal carried by a store clerk. In addition, this alarm can be achieved by the output of a notification sound (warning sound), can also be carried out by the output of a voice, or can also be carried out by the output of a display. It should be noted that in this embodiment, the case of giving an alarm at the entrance / exit door 6 is used as an example for further description. Here, the notification unit 413 of the store server 4 in the embodiment is an example of the notification control unit.

[0065] It should be noted that as the processor of the control unit 41, a CPU can be replaced, or other processors can be provided in addition to the CPU. As other processors, various processors such as GPUs and DSPs, and dedicated arithmetic circuits implemented by ASICs and FPGAs can be appropriately used.

[0066] It should be noted that as the memory of the control unit 41, in addition to ROM and RAM, non-volatile storage media such as HDDs, SSDs, and Flash memories can be appropriately used.

[0067] The storage unit 42 is a storage device having a non-volatile storage medium such as an HDD, an SSD, or a Flash memory. The storage unit 42 stores various programs related to the operation of the store server 4, various data, device drivers of devices connected to the store server 4 via the controller 43, and the like. Here, the information collection unit 412 of the store server 4 in the embodiment is an example of an accumulation unit.

[0068] As an example, the storage unit 42 stores a control program 421, a product master file 422, and usage member information 423. For example, the control program 421 includes at least one program for implementing each functional unit of the store server 4. For example, the product master file 422 stores product information of each product corresponding to product determination information for determining the product. Here, the product determination information is, for example, a product code indicating the product, but as long as it is information for determining the product, it may not be a product code. The usage member information 423 is information related to customers (members) registered in the member-only service in the store 3 where the store server 4 is provided. As Figure 3 shown, the usage member information 423 includes a member ID (member information) 911, a try-on history information 912, and a purchase history information 913. In the usage member information 423, the try-on history information 912 and the purchase history information 913 are respectively associated with the other party's information via the member ID 911 or directly.

[0069] The controller 43 is an input / output interface for connecting a device to the store server 4.

[0070] The communication unit 44 is a communication interface for communicating with the outside of the store server 4. The communication unit 44 includes either a communication circuit for wired communication or a communication circuit for wireless communication, and is connected to the above communication line through this communication circuit.

[0071] The POS terminal 5 is at least one sales data processing device provided in the store 3. The POS terminal 5 is configured, for example, to be able to perform at least one of a registration process and a settlement process (collectively referred to as a "transaction process") for products purchased in the store 3.

[0072] Here, the registration process of the product is a process of reading out and registering product information (product name, product price, etc.) of the product determined by package identification processing or the like from the product master file. In addition, the settlement process is a process of displaying the total amount or tax amount of the product related to one transaction of product registration, calculating and displaying the change based on the prepaid amount prepaid by the customer, issuing a receipt printed with product information and settlement information (total amount, prepaid amount, change amount, etc.), and the like.

[0073] It should be noted that the POS terminal 5 can be a terminal for a store clerk to perform operations related to transaction processing, or a semi-self-service terminal that is part of the operations related to settlement processing by a customer, or a self-service terminal for a customer to perform operations related to transaction processing. Additionally, the POS terminal 5 is a cart terminal or can be implemented by a terminal device such as a tablet PC (Personal Computer), a smart phone, or a dedicated terminal that is fixedly or detachably installed on a shopping cart, or can be implemented by a terminal device such as a tablet PC or a smart phone held by a store clerk (store clerk terminal), or can be implemented by a terminal device (customer terminal 8) held or lent by a customer. By executing the installed POS application program (program), these terminal devices can function in the same way as the POS terminal 5 in the embodiment. It should be noted that the POS terminal 5 can also be integrally configured with the customer management server 2 or the store server 4.

[0074] Figure 4 is a diagram showing Figure 1 an example of the configuration of the POS terminal 5. As Figure 4 shown, the POS terminal 5 includes a control unit 51, a storage unit 52, a controller 53, a communication unit 54, an operation unit 55, a display unit 56, and a reading unit 57. The control unit 51, the storage unit 52, the controller 53, and the communication unit 54 are communicably connected via a bus 59, for example. The operation unit 55, the display unit 56, and the reading unit 57 are communicably connected to the controller 53, respectively.

[0075] The control unit 51 includes a processor such as a CPU and memories such as a ROM and a RAM, and is configured in the same way as a general computer. For example, the control unit 51 is configured to load various programs stored in a memory such as a ROM or the storage unit 52 into the RAM of the memory, and implement each function of the POS terminal 5 including the transaction control unit 511 by the processor executing the loaded various programs.

[0076] The transaction control unit 511 controls the reading unit 57 to obtain product identification information for identifying the product to be read. The transaction control unit 511 performs registration processing for registering the product based on the product identification information of the read product. The transaction control unit 511 performs settlement processing on the product registered in the registration processing, and sends the product information and settlement information (i.e., sales information) of the product after the settlement processing to the store server 4.

[0077] It should be noted that the information processing system 1 in this embodiment can also perform product registration processing in a cart terminal or a customer terminal 8, and perform product settlement processing in the POS terminal 5 using the registration result. In this case, in the entrance / exit 6, the registration result can also be processed as the product brought into the fitting area 32.

[0078] It should be noted that the POS terminal 5 involved in this embodiment is a checkout device that can perform a settlement process based on the result of the registration process of the goods in the trolley terminal or the customer terminal 8 during transaction processing. This checkout device may not be configured to be able to perform the registration process of the goods.

[0079] It should be noted that as the processor of the control unit 51 involved in the embodiment, in addition to or in place of the CPU, various processors such as GPUs and DSPs, and dedicated arithmetic circuits implemented by ASICs and FPGAs can also be appropriately utilized.

[0080] The storage unit 52 is a storage device having a non-volatile storage medium such as an HDD, an SSD, or a Flash memory. The storage unit 52 stores various programs and various data related to the operation of the POS terminal 5, device drivers of devices connected to the POS terminal 5 via the controller 53, and the like.

[0081] As an example, the storage unit 52 stores a control program 521 and a product master file 522. For example, the control program 521 includes at least one program for implementing each functional unit of the POS terminal 5. The product master file 522 stores the product information of each product corresponding to the product determination information for determining the product. Here, the product determination information is, for example, a product code indicating the product, but as long as it is information for determining the product, it may not be a product code.

[0082] The controller 53 is an input / output interface for connecting devices to the POS terminal 5. In Figure 4 the example, the operation unit 55, the display unit 56, and the reading unit 57 are connected to the controller 53.

[0083] The communication unit 54 is a communication interface for communicating with the outside of the POS terminal 5. The communication unit 54 includes either a communication circuit for wired communication or a communication circuit for wireless communication, and is connected to a communication line through this communication circuit.

[0084] The operation unit 55 is an input interface for accepting the operation input of the user. The operation unit 55 is, for example, a touch panel arranged on the display surface (screen) of the display unit 56, which detects the touch operation of the operator and outputs a signal to the control unit 51. As an example, the operation unit 55 is configured to be able to accept the operation input of the operator on the operation screen displayed on the display unit 56. It should be noted that as the operation unit 55, various input devices such as a keyboard, a switch, and a button can be appropriately provided, not limited to the touch panel.

[0085] The display unit 56 is configured to be able to display various screens generated according to the control of the control unit 51. As the display unit 56, for example, various display devices such as a liquid crystal display (LCD) or an organic EL (Electro-Luminescence) display can be appropriately used.

[0086] The reading unit 57 is a device for obtaining product identification information related to the product to be read.

[0087] As an example, the reading unit 57 can also be a camera device (camera) for determining the product by photographing and analyzing symbols such as barcodes or two-dimensional codes attached to the product, or for obtaining product identification information for determining the corresponding product by identifying the shape or appearance of the photographed product to determine the package identification of the product.

[0088] As an example, the reading unit 57 can also be a wireless tag reading device for obtaining product identification information for determining the corresponding product by reading tag information from a wireless tag such as an RFID (Radio Frequency Identification) tag attached to the product using short-range wireless communication.

[0089] As an example, the reading unit 57 can also be a scanner for optically reading symbols such as barcodes or two-dimensional codes attached to the product and obtaining product identification information for determining the corresponding product.

[0090] As an example, the reading unit 57 can also be a communication interface for obtaining product identification information for determining the corresponding product through communication with various sensors such as a weight sensor and a camera to be able to determine the product shelf of the taken-out product.

[0091] As an example, the reading unit 57 can also obtain product information read at the entrance / exit 6, the cart terminal, and the customer terminal 8 via the communication unit 54.

[0092] The entrance / exit 6 is a device installed in the store 3 between the product display area 31 and the fitting area 32. Figure 5 It schematically shows Figure 1 An example of the configuration of the entrance / exit 6. Here, for the sake of easy explanation, the case where customers entering the fitting area 32 from the product display area 31 and customers exiting from the fitting area 32 to the product display area 31 pass through the same side of the entrance / exit 6 is taken as an example for explanation.

[0093] It should be noted that the entrance / exit door 6 can also be configured as separate doors for the entrance door and the exit door. In this case, the ticket printer 63 may not be provided on the exit door. Alternatively, the entrance door and the exit door can also be configured to share a part of them. For example, in the case where the customers entering the fitting area 32 and the customers exiting the fitting area 32 pass through the same side of the entrance / exit door 6, the entrance / exit door 6 can also be Figure 5 configured as shown. For example, in the case where the customers entering the fitting area 32 and the customers exiting the fitting area 32 pass through opposite sides via the entrance / exit door 6, the tablet terminal 61 of the entrance / exit door 6 only needs to be set so that the display screen can be visually recognized by the customers passing through both sides (the entrance side and the exit side), and it can be a common terminal or different terminals respectively. For example, the ticket printer 63 of the entrance / exit door 6 only needs to be set so that the entering customers can receive the issued destination ticket 631. For example, the barcode reader 62 and the reading table 65 of the entrance / exit door 6 are respectively set so that the customers passing through both sides can use them respectively, and they can be shared or set separately.

[0094] The entrance / exit door 6 has a tablet terminal 61, a code reader 62, a ticket printer 63, and a reading table 65. The tablet terminal 61, the code reader 62, the ticket printer 63, and the reading table 65 can be respectively configured to be able to communicate with the store server 4, or can be configured to be able to communicate with the store server 4 via any one of them. In addition, the tablet terminal 61, the barcode reader 62, the ticket printer 63, and the reading table 65 can also be configured as one body.

[0095] The tablet terminal 61 displays the order indication in the entrance / exit door 6 for each customer entering and exiting.

[0096] The code reader 62 is a device for reading the membership code displayed on the customer terminal 8. The membership code at least includes information (member determination information) for determining the member ID 911 of the customer. The membership code can be a barcode, a two-dimensional code, or other images. It should be noted that the membership code is not limited to being displayed on the customer terminal 8, and can also be attached to the membership card by printing or pasting. In addition, instead of the code reader 62, or in addition to it, a device for reading the membership card with a magnetic tape or an IC chip attached can also be provided. The code reader 62 sends the read member determination information to the store server 4. At this time, the code reader 62 can also send the date and time information indicating the date and time when the member determination information was read to the store server 4. Here, the code reader 62 according to the embodiment is an example of the first reading unit.

[0097] The ticket printer 63 issues tickets printed with the numbers of the multiple rooms 71-74 (refer to Figure 6) the destination ticket (coupon notice) of the fitting room number of the room designated by the store server 4 in (). It should be noted that this coupon notice can also send information indicating the fitting room number from the ticket printer 63 or the store server 4 to the customer terminal 8 and be carried out within the member - specific application installed on the customer terminal 8.

[0098] The reading station 65 is configured to be able to be loaded with the shopping basket 601 by the customer and is used to read the label information from the wireless tag (such as an RFID tag) attached to the commodity 603 in the placed shopping basket 601 through the use of short - range wireless communication, and obtain the commodity identification information for determining the corresponding commodity. It should be noted that the reading station 65 can also read the label information of the commodity 603 directly placed without using the shopping basket 601. The reading station 65 sends the obtained commodity identification information to the store server 4. At this time, the reading station 65 can also send the date - time information indicating the date and time when the commodity identification information has been read to the store server 4. Here, the reading station 65 in the embodiment is an example of the second reading unit. The number of commodities and the commodity identification information can also be sent to the server 4 together as information indicating the commodity. When the entrance / exit 6 has a commodity master file, the commodity information can also be sent to the store server 4 as information indicating the commodity.

[0099] It should be noted that the reading station 65 can also have a camera device (camera) for determining the commodity by photographing and analyzing symbols such as barcodes or two - dimensional codes attached to the commodity, or for identifying the commodity through the shape or appearance of the photographed commodity to obtain the commodity identification information for determining the corresponding commodity, or a scanner for optically reading symbols such as barcodes or two - dimensional codes attached to the commodity to obtain the commodity identification information for determining the corresponding commodity.

[0100] The fitting room 7 is set in the fitting area 32, and the fitting area 32 is spatially separated from the commodity display area 31 by the entrance / exit 6. Figure 6 Schematically represents Figure 1 An example of the structure of the fitting room 7 in the figure. The fitting room 7 has a plurality of rooms 71, 72, 73, 74 for customers to try on the commodities displayed in the commodity display area 31 of the store 3. It should be noted that Figure 6 The case of setting 4 rooms (divisions) is illustrated, but it is not limited to this. The number of rooms (divisions) is arbitrary, and it can also be one room, or 2, 3 or more than 5 rooms.

[0101] In each of the rooms 71 - 74 of the fitting room 7, there are a fitting room number display 701 and a usage status display lamp 703. The fitting room number display 701 only needs to be information that can uniquely determine the room. In Figure 6In the example, numbers 1 to 4 are assigned to each of the rooms 71 to 74. The usage status display lamp 703 is a display lamp that indicates the usage status of each of the rooms 71 to 74.

[0102] The usage status display lamp 703 is configured to be able to change its lighting mode according to a status change request from the store server 4. For example, the usage status display lamp 703 is in an extinguished state when the room is not in use. For example, the usage status display lamp 703 is in a blinking state when guiding a customer to the room. For example, the usage status display lamp 703 is in a lit state when the room is being used by a customer. It should be noted that the lighting mode of the usage status display lamp 703 is not limited to blinking / lighting / extinguishing, and its usage status can also be displayed by color, text, or icon.

[0103] In addition, detection sensors (not shown) are provided in each of the rooms 71 to 74 of the fitting room 7. The detection sensor can detect the closed state or the opened state of the door or curtain (not shown) provided in each of the rooms 71 to 74, or its opening and closing state.

[0104] The customer terminal 8 is a portable terminal (information processing terminal) used by a customer who utilizes the member - exclusive service related to the store 3. As the customer terminal 8, any information processing terminal such as a smart phone or a tablet terminal can be appropriately used. As an example, a member - exclusive application program (application) for utilizing the member - exclusive service related to the store 3 is installed on the customer terminal 8. The processor of the customer terminal 8 displays a screen including a member code, or displays a screen including a purchase history and / or a fitting history, or accepts an input from a customer of information (comment information 914) regarding a personal evaluation related to the merchandise included in the purchase history and / or the fitting history, and sends the received comment information 914 to the customer management server 2. It should be noted that the customer terminal 8 can also use a web browser to provide the above - mentioned functions to the customer.

[0105] Next, with reference to the accompanying drawings, an operation example of the information processing system 1 configured as described above will be described.

[0106] Figure 7 is a sequence diagram showing an example of the process of fitting and sales processing in the information processing system 1 according to the embodiment. It should be noted that Figure 7 the processing flow is only an example, and steps can be arbitrarily added, deleted, and the order can be changed.

[0107] Figure 7 The process is, for example, a process that starts when a customer accesses the entrance - exit door 6 provided at the entrance to the fitting area 32 in order to bring the merchandise 603 displayed in the merchandise display area 31 in the store 3 into the fitting room 7 for fitting.

[0108] First, the tablet terminal 61 at the entrance / exit door 6 performs a guidance display 611 that includes guidance for reading in the membership code and guidance for placing the merchandise 603 brought into the fitting room 7 onto the reading table 65 (refer to Figure 5 ). Then, the customer places the merchandise 603 being tried on onto the reading table 65 in the order of the guidance display 611 shown on the tablet terminal 61, and aligns the membership code displayed within the membership-exclusive application on the customer terminal 8 with the code reader 62. At this time, the reading table 65 at the entrance / exit door 6 reads the tag information of the placed merchandise 603 and obtains merchandise identification information of the placed merchandise 603. In other words, the reading table 65 obtains at least one piece of merchandise identification information at the time of entry held by each wireless tag attached to at least one piece of merchandise 603 brought by the customer into the fitting area 32. Additionally, the code reader 62 reads, for example, the membership code displayed on the customer terminal 8 and obtains membership identification information (S101). Then, the entrance / exit door 6 sends the obtained merchandise identification information, membership identification information, and date / time information indicating the date and time as entry data to the store server 4 (S102). Additionally, the store server 4 obtains the merchandise identification information and membership identification information from the entrance / exit door 6, and based on the merchandise master file 422 and the use of the membership information 423, obtains the customer's membership ID 911 and merchandise information indicating at least one piece of merchandise 603 brought by the customer into the fitting area 32. It should be noted that the membership identification information obtained in (S101) is the membership code, but it may also be the membership ID. The membership ID may also be directly read by the code reader 62. That is, the membership identification information and the membership information may also be the same.

[0109] After that, based on the information on the vacant room management of the fitting room 7, the store server 4 selects one of the vacant room states among the multiple rooms 71 to 74 and sends a fitting room designation notice indicating the selected room to the entrance / exit door 6 (S103). Additionally, based on the fitting room designation notice from the store server 4, the entrance / exit door 6 issues a destination ticket 631 (ticket issuance notice) printed with the fitting room number by the ticket printer 63 (S104). Thereby, the fitting room number is further stored in the store server 4 in association with the membership ID 911.

[0110] Additionally, the store server 4 sends a fitting room designation notice to the entrance / exit door 6 and also sends a status change request to the entrance / exit door 6 to change the use status display light 703 of the selected room to a blinking state (S105). Additionally, the use status display light 703 of the fitting room 7 starts blinking according to the status change request from the store server 4 (S106). Thereby, the customer is guided to the corresponding room of the fitting room 7 with reference to the fitting room number shown on the destination ticket 631 and the blinking of the use status display light 703 and enters the room.

[0111] In addition, when the usage status display lamp 703 of the fitting room 7 determines that the use of the room has started when the detection sensor provided in the fitting room 7 detects that the door or curtain is closed, the usage status display lamp 703 is transferred from the blinking state to the lit state indicating the in-use status.

[0112] In addition, the store server 4 associates the content of a set of items brought in with the member ID 911 and collects and stores it as usage member information 423 together with the date and time information (S107). The content of a set of items brought in includes item identification information, item information, date and time information, the number of items, and the like.

[0113] It should be noted that the store server 4 can also notify (inform) the store clerk through the store clerk terminal or the entrance / exit 6 when the number of items of the items brought in, such as the rules of the store 3, exceeds a preset threshold value of the number of items. Assume that the threshold value of the number of items is stored in the storage unit 42, for example. According to this configuration, the effort for the store clerk to confirm the items brought in by the customer to the fitting area 32 each time can be reduced.

[0114] When the customer finishes trying on, the customer returns to the merchandise display area 31 again. At this time, the tablet terminal 61 of the entrance / exit 6 performs a guidance display including guidance for reading the member code and guidance for placing the item 603 brought out from the fitting room 7 on the reading table 65, similar to the guidance display 611 at the time of entry. Then, the customer places the tried-on item 603 on the reading table 65 in the order of the guidance display 611 shown on the tablet terminal 61, and aligns the member code displayed in the member-only application on the customer terminal 8 with the code reader 62. As a result, the reading table 65 of the entrance / exit 6 obtains the member identification information and the item identification information related to the item brought out, in the same manner as at the time of entry (S109). In other words, the reading table 65 obtains at least one item identification information at the time of exit held by each wireless tag attached to at least one item 603 brought out by the customer from the fitting area 32. Then, the entrance / exit 6 sends the obtained item identification information and member identification information to the store server 4 together with the date and time information indicating the date and time as exit data (S110). In addition, the store server 4 obtains the item identification information and the member identification information from the entrance / exit 6, and obtains the member ID 911 of the customer and the item information indicating at least one item 603 brought out by the customer from the fitting area 32 based on the item master file 422 and the usage member information 423.

[0115] In addition, the store server 4 associates the content of a set of items taken out with the member ID 911 and collects and stores it (S111) in the store server 4 together with the date and time information. The content of the set of items taken out includes item identification information, item information, date and time information, the number of items, and so on. Then, after receiving the exit data, the store server 4 immediately compares the items taken out with the items brought in based on the entry data when entering the nearest fitting area 32, that is, (S112). Specifically, it compares the item information stored using the member information 423. It is also possible to compare the item identification information instead of the item information. In the case of a difference, the store server 4 issues a notification by sending an alarm instruction to the entrance / exit door 6 (S113). When receiving the alarm instruction from the store server 4, the entrance / exit door 6 sounds an alarm (S114). On the other hand, in the case of no difference, the store server 4 sends a status change request to the entrance / exit door 6 to change the usage status display light 703 of the room used by the customer to the off state (S115). In addition, the usage status display light 703 of the fitting room 7 turns off according to the status change request from the store server 4 (S116). The usage status display light 703 remains in the lit state indicating the in-use status until the result of comparing the items taken out with the items brought in is obtained. Thus, in the case of a difference, it is possible to prevent the next person from using the fitting room 7.

[0116] It should be noted that in the comparison with the most recent brought-in information, the method of sounding an alarm is not limited to the case where there is a difference in the comparison result of the item information or the item identification information. It is also possible to determine whether there is a difference in the number of items and sound an alarm based on the result of other comparison judgments such as sounding an alarm when there is a difference in the number of items.

[0117] It should be noted that the member identification information at the time of exit can also be obtained by reading the print alignment code of the destination ticket 631 on the reader 62. In this case, the member can be determined based on the read fitting room number and the entry data, or information for obtaining the member identification information can be further printed on the destination ticket 631.

[0118] In this way, in the store 3, the member identification information is obtained based on the member code displayed on the customer terminal 8 or the member code attached to the membership card, and the items brought into the fitting area 32 or taken out are managed for each member. Therefore, even in the case of a disconnection where communication between the store 3 and the outside cannot be established, it is possible to suppress improper behavior of abusing the fitting room 7.

[0119] Figure 8This is a sequence diagram showing an example of the process of management processing in the information processing system 1 according to an embodiment. It should be noted that Figure 8 The processing flow is only an example, and steps can be arbitrarily added, deleted, and the order can be changed.

[0120] After the store server 4 has performed the fitting and sales processing (S201) with reference to Figure 7 as described above, it sends the usage member information 423 including historical information to the customer management server 2 (S202). In the customer management server 2, the registered member information 222 of the member is updated according to the historical information from the store server 4.

[0121] It should be noted that the information on the exit data and alerts is further accumulated as the registered member information 222 in the customer management server 2. Therefore, even if no improper behavior is detected during entry and exit, in the case where improper behavior such as the replacement of a wireless tag is discovered later, the improper behavior can be traced or verified. For example, the store server 4 sends a fitting history information request including at least one of the customer, date and time, and product to the customer management server 2 (S204). Then, the customer management server 2 extracts the corresponding fitting history information according to the fitting history information request from the store server 4 and sends it to the store server 4 (S205). Then, the store server 4 displays a confirmation screen including the received fitting history information on the display of the store server 4 or the clerk terminal (S206). In this way, since the history of bringing goods into the fitting room 7 remains on the store 3 side, it is possible to trace the history in the future to lock the cause for bad behaviors such as product replacement and label separation in the fitting room 7. Therefore, according to the above configuration, it is possible to expect to suppress improper behaviors such as theft and pranks.

[0122] In addition, customers can confirm their own fitting history or purchase history within the member-exclusive application, or input personal evaluations related to the products shown in each history. For example, the customer terminal 8 sends a history information request (S207) including at least one of the store 3, date and time, and product to the customer management server 2. Then, the customer management server 2 extracts the corresponding history information according to the history information request from the customer terminal 8 and sends it to the customer terminal 8 (S208). Then, the customer terminal 8 displays a history screen including the received history information on a display or the like of the customer terminal 8 (S209). At this time, the customer terminal 8 can receive the comment information 914 representing the customer's self-evaluation (S210). When the customer terminal 8 receives the input of the comment information 914, it sends the received comment information 914 to the customer management server 2 (S211). Then, the customer management server 2 updates the registered member information 222 according to the received comment information 914 (S211). In this way, according to the configuration that customers can view not only the purchase history but also the fitting history through the member-exclusive application, the effect of making it easy to formulate future purchase plans can be obtained. In addition, according to the configuration that customers can input their own evaluations in the history of each product purchased and / or tried on, customers can, for example, re-study at home or outside the store 3 the products that have received more than three out of five-star evaluations during fitting but have not been purchased. In addition, according to the above configuration, for example, by increasing the contact points of products, the effect of promoting sales can also be expected.

[0123] In addition, according to the configuration in which the history information collected from each store 3 is accumulated in association with the member ID 911, on the management side of the store 3, various analyses can be performed on each product, such as purchase after fitting, purchase without fitting, tried on but not purchased, neither tried on nor purchased, the relationship between the number of fittings and the presence or absence of purchase, and the period from fitting to purchase. In addition, according to the configuration that the attributes of customers that can be classified from the registered member information 222 can be combined and managed with the purchase history and fitting history, the discussion of sales strategies can be enriched. The attributes of customers refer to the personal information input by customers at the time of registration in the member-exclusive application. For example, various information such as gender, age, residential area, interests, height, weight, and occupation can be considered. At this time, not only the purchase history, but also by combining and managing the fitting history, it can be considered that the scope of the strategy will be greatly expanded in formulating sales strategies. That is, according to the analysis of the history information in this embodiment, appropriate sales strategies or promotions can also be studied for each product or each customer.

[0124] In this way, the information processing system 1 of the embodiment can manage by associating the products brought into and out of the fitting room 7 with the member information, thereby suppressing improper behavior of abusing the fitting room 7 in a store 3 such as a clothing store equipped with the fitting room 7. In addition, it can reduce the effort of the store clerks related to the management of customers entering and leaving the fitting room 7.

[0125] According to at least one of the embodiments described above, improper behavior of customers in the store 3 equipped with the fitting room 7 can be suppressed.

[0126] In addition, in the above embodiment, "determining whether it is A" can be either "determining that it is A", or "determining that it is not A", or "determining whether it is or is not A".

[0127] In addition, each control program executed in each device of the information processing system 1 of the present embodiment can also be provided by being pre-assembled in a storage medium such as a ROM.

[0128] Each control program executed in each device of the information processing system 1 of the present embodiment can also be configured to be recorded in a computer-readable storage medium such as a CD-ROM, a floppy disk (FD), a CD-R, or a DVD (Digital Versatile Disk) in an installable or executable file form and provided.

[0129] Furthermore, it can also be configured to store each control program executed in each device of the information processing system 1 of the present embodiment in a computer connected to a network such as the Internet, and provide it by downloading via the network. In addition, it can also be configured to provide or distribute each control program executed in each device of the information processing system 1 of the present embodiment via a network such as the Internet.

[0130] For example, the control program 221 executed by the customer management server 2 of the present embodiment makes the computer into a module structure including the above-mentioned various parts (information storage unit 211). The processor of the control unit 21 reads the control program 221 from the above storage medium and loads the above-mentioned various parts onto the main storage device such as the RAM of the control unit 21. Thereby, the above-mentioned various parts are generated on the main storage device.

[0131] For example, the control program 421 executed in the store server 4 of the present embodiment makes the computer into a module structure including the above-mentioned various parts (fitting room control unit 411, information collection unit 412, and notification unit 413). The processor of the control unit 41 reads the control program 421 from the above storage medium and loads the above-mentioned various parts onto the main storage device such as the RAM of the control unit 41. Thereby, the above-mentioned various parts are generated on the main storage device.

[0132] For example, the control program 521 executed by the POS terminal 5 of the present embodiment causes the computer to have a modular structure including the above-described respective units (transaction control unit 511). The processor of the control unit 51 reads out the control program 521 from the above storage medium and loads the above-described respective units onto the main storage device such as the RAM of the control unit 51. Thereby, the above-described respective units are generated on the main storage device.

[0133] Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These embodiments can be implemented in various other ways, and various omissions, substitutions, and changes can be made without departing from the gist of the invention. These embodiments and their modifications are included in the scope or gist of the invention, and also included in the invention described in the scope of the claims and its equivalent scope.

Claims

1. A system, characterized in that: include: A first reading unit reads member identification information for uniquely identifying each of a customer entering a try-on area and a customer exiting the try-on area; The second reading unit reads at least one entry commodity identification information held by each wireless tag attached to at least one commodity brought into the try-on area by the customer, and at least one exit commodity identification information held by each wireless tag attached to at least one commodity brought out of the try-on area by the customer; an accumulation unit, which associates the member identification information when the customer enters the try-on area with the product identification information when the customer enters the try-on area, and accumulates the information together with date and time information; and associates the member identification information when the customer exits the try-on area with the product identification information when the customer exits the try-on area, and accumulates the information together with date and time information; as well as The notification control unit is configured to notify, when the customer exits the try-on area, based on the information accumulated in the accumulation unit, if there is a difference between the product taken out when the customer exits and the product brought in when the customer most recently enters.

2. The system according to claim 1, wherein: The accumulation unit associates the member information indicated by the member identification information with the product information indicated by the product identification information and accumulates the information together with the date and time information. The notification control unit compares the commodity information of the commodity identification information of the commodity taken out at the time of exit and the commodity information of the commodity identification information of the commodity brought in at the time of entry, and makes a notification when there is a difference.

3. The system according to claim 1, wherein: The notification control unit compares the commodity identification information of the commodity taken out at the time of exit and the commodity identification information of the commodity brought in at the time of entry, and makes a notification when there is a difference.

4. The system according to claim 1, wherein: The notification control unit compares the number of commodities taken out at the time of exit and the number of commodities brought in at the time of entry, and makes a notification when there is a difference.

5. The system according to claim 2, wherein: The accumulation unit accumulates purchase history information indicating at least one product purchased by the customer and try-on history information indicating at least one product brought into the try-on area by the customer in association with the member information.

6. The system according to claim 5, wherein: The accumulation unit receives evaluation information indicating the customer's evaluation of at least one product included in the fitting history information, and accumulates the received evaluation information in association with the member information.

7. The system according to claim 1, wherein: The notification control unit makes a notification when the customer enters the try-on area if the number of commodities brought into the try-on area by the customer exceeds a preset number of commodities.

8. The system according to claim 1, wherein: The first reading unit reads the member identification information based on a member code displayed on an information processing terminal possessed by the customer or the member code attached to a member card possessed by the customer.

9. The system according to claim 1, wherein: Also includes: The fitting room control unit selects a fitting room when a customer enters the fitting area, and makes the fitting room idle when a customer exits the fitting area.

10. A storage medium storing a program, wherein the program causes a computer to execute the following steps: Acquiring member identification information for uniquely identifying each of a customer entering a try-on area and a customer exiting the try-on area; Respectively obtaining at least one entry commodity identification information held by each wireless tag attached to at least one commodity brought into the try-on area by the customer, and at least one exit commodity identification information held by each wireless tag attached to at least one commodity brought out of the try-on area by the customer; associating the member information indicated by the member confirmation information when the customer enters the try-on area with the product information indicated by the product confirmation information when the customer enters the try-on area, and accumulating them together with date and time information; associating the member information indicated by the member confirmation information when the customer exits the try-on area with the product information indicated by the product confirmation information when the customer exits the try-on area, and accumulating them together with date and time information; and When the customer exits the try-on area, the product identification information at the time of exit is compared with the product identification information at the most recent time of entry, and notification is made if there is a difference between the exit time and the entry time.

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