Family health virtual navigation service platform for disabled old people

Abstract

The invention discloses a disabled elderly family health virtual navigation service platform, and relates to the technical field of virtual navigation service platforms. The system comprises a user terminal and a navigator terminal. The user side comprises a personal information module, a service management module, a personalized pushing module, a community forum module and a service recording and feedback module; and the navigator terminal comprises a user management module, a task management and distribution module, a community forum module and a service recording and feedback module. According to the method, the health virtual navigation service platform for the disabled old people family is constructed, existing resources of a community are fully utilized by establishing cooperation of professional navigators and non-professional navigators according to the health requirements of the disabled old people family, and the health requirements of the disabled old people family in the community are met, so that health construction of the disabled old people family is promoted.

Description

Technical Field

[0001] The present invention relates to the technical field of virtual navigation service platforms, and particularly to a virtual navigation service platform for the home health of disabled elderly people. Background Art

[0002] Since the 21st century, the aging rate of China's population has been accelerating continuously. The aging process is advancing synchronously with the trends of high aging and disability. The national population census data shows that currently, about 77.25% of disabled elderly people live with their families, and 53.32% of disabled elderly people's main source of income is family members. As the main living place of disabled elderly people, the family plays an important role in preventing diseases and maintaining the health of disabled elderly people. Research shows that the improvement of family health level is conducive to enhancing the health literacy of the elderly, improving health behaviors, and improving the quality of life of the elderly.

[0003] Research shows that the home health needs of disabled elderly people are large, but due to the lack of effective support systems and resources, these needs are often difficult to be met. As an important platform for providing social support and resources, the community plays a key role in promoting the home health of disabled elderly people. However, the existing resource supply and demand are mismatched, making it difficult to meet the home health needs of disabled elderly people. Therefore, how to provide personalized health promotion programs for disabled elderly people and their families based on the existing resources has become an urgent problem to be solved. Patient navigation, as a comprehensive intervention model, aims to facilitate the transition of patients between care providers and organizations, and may be used in the home health promotion of disabled elderly people. At the same time, with the development of information technology, an information platform can be used to connect professional navigators and non-professional navigators, breaking through geographical and time limitations to carry out virtual navigation services. Therefore, we propose a virtual navigation service platform for the home health of disabled elderly people to solve the problems raised above.

[0004] The above information disclosed in this background art is only used to increase the understanding of the background art of the present invention. Therefore, it may include prior art that is not known to those of ordinary skill in the art. Summary of the Invention

[0005] The purpose of the present invention is to provide a virtual navigation service platform for the home health of disabled elderly people to solve the problems raised in the above background art.

[0006] To achieve the above purpose, the present invention provides the following technical solution: A virtual navigation service platform for the home health of disabled elderly people, including:

[0007] A user terminal, which includes a personal information module, a service management module, a personalized push module, a community forum module, and a service record and feedback module;

[0008] The personal information module is used for users to view and manage their personal information;

[0009] A service management module, which is used for users to make appointments and select the services they need, upload service requests, and wait for background processing;

[0010] A personalized push module, which makes personalized pushes of courses and information according to the needs of disabled elderly people and their family members, including a course push unit, an information push unit, and a policy push unit;

[0011] A community forum module, which is used for users to post care experiences, care needs, and community activities, and can also interact with information publishers;

[0012] A service record and feedback module, which is used for users to record the various services they receive, and evaluate and give feedback on the services received;

[0013] A summary and analysis module, which is used to record and analyze user evaluation and feedback data to optimize service quality;

[0014] The navigator side, which includes a user management module, a task management and assignment module, a community forum module, and a service record and feedback module;

[0015] The user management module includes an information management unit and a measurement sending unit;

[0016] The task management and assignment module includes a task matching unit, a task receiving unit, and a task coordination unit;

[0017] The community forum module is used for the navigator to view the information posted by users and update health resources in a timely manner through the community forum;

[0018] The service record and feedback module is used for the navigator to fill in the service record here after completing the service, including service time, location, content, result, and view the evaluation and feedback of the patient.

[0019] Preferably, the personal information includes a health record, a health assessment, and a service appointment notice.

[0020] Preferably, the service request includes home medical services, home care services, and custom services, and the custom service refers to services that are not set as options in the user's personal system.

[0021] Preferably, the push content of the course push unit and the information push unit includes health knowledge, disease management, rehabilitation guidance, and psychological counseling, and the policy push unit will regularly push the latest local and national policies related to disabled elderly people.

[0022] Preferably, the information management unit is used for the navigator to view and manage the basic information and health records of the received users, so as to better understand the needs of users. The evaluation sending unit is used for the navigator to send evaluation tasks and results to the user side according to the user situation.

[0023] Preferably, the task matching unit is used to assign different tasks of users to the corresponding navigators according to the navigator background and user needs. The task receiving unit is used for the navigator to view the personal task progress and select whether to accept the task. The task coordination unit is used for the navigators serving the same user to communicate information and coordinate services.

[0024] Compared with the prior art, the beneficial effects of the present invention are as follows:

[0025] By constructing a virtual navigation service platform for the home health of disabled elderly people, centering on the home health needs of disabled elderly people, through the collaborative cooperation of professional navigators and non-professional navigators, and making full use of the existing community resources, the present invention meets the home health needs of disabled elderly people in the community, thereby promoting the construction of the home health of disabled elderly people.

[0026] The above summary is only for the purpose of the specification and is not intended to be limiting in any way. In addition to the illustrative aspects, embodiments and features described above, further aspects, embodiments and features of the present invention will be readily apparent by reference to the drawings and the following detailed description. BRIEF DESCRIPTION OF THE DRAWINGS

[0027] Figure 1 It is a schematic flow chart of the virtual navigation service platform for the home health of disabled elderly people of the present invention;

[0028] Figure 2 It is a schematic service flow chart of the present invention. DETAILED DESCRIPTION OF THE EMBODIMENTS

[0029] The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all the embodiments. All other embodiments obtained by those of ordinary skill in the art based on the embodiments of the present invention without creative efforts shall fall within the protection scope of the present invention.

[0030] Embodiment 1

[0031] Please refer to Figure 1 , a virtual navigation service platform for the home health of disabled elderly people, including a user side and a navigator side.

[0032] The user side includes a personal information module, a service management module, a personalized push module, a community forum module, and a service record and feedback module.

[0033] The personal information module is used for users to view and manage their own personal information; personal information includes health records, health assessments, and service appointment notifications.

[0034] The service management module is used for users to make appointments and select the services they need, upload service requests, and wait for background processing; service requests include home medical services, home care services, and custom services. The custom service pointer is for services that are not set as options in the user's personal system.

[0035] The personalized push module performs personalized push of courses and information according to the needs of disabled elderly people and their family members, including a course push unit, an information push unit, and a policy push unit; the push content of the course push unit and the information push unit includes health knowledge, disease management, rehabilitation guidance, and psychological counseling. The policy push unit regularly pushes the latest local and national policies related to disabled elderly people.

[0036] The community forum module is used for users to post care experiences, care needs, and community activities, and can also interact with information publishers, including having private chats, adding friends, etc.

[0037] The service record and feedback module is used for users to record the various services they receive and evaluate and provide feedback on the services received.

[0038] The platform also includes a summary and analysis module, which is used to record and analyze user evaluation and feedback data to optimize service quality.

[0039] The navigator side includes a user management module, a task management and assignment module, a community forum module, and a service record and feedback module.

[0040] The user management module includes an information management unit and an assessment sending unit; the information management unit is used for navigators to view and manage the basic information and health records of the users they receive, so as to better understand user needs. The assessment sending unit is used for navigators to send assessment tasks and results to the user side according to the user situation.

[0041] The task management and assignment module includes a task matching unit, a task receiving unit, and a task coordination unit; the task matching unit is used to assign different tasks of users to the corresponding navigators according to the navigator background and user needs. The navigator side includes professional navigators and non-professional navigators. Some simple non-professional tasks can be assigned to non-professional navigators. The task receiving unit is used for navigators to view the progress of personal tasks and select whether to accept the tasks. The task coordination unit is used for navigators serving the same user to communicate with each other and coordinate services.

[0042] The community forum module is used for navigators to view the information posted by users and update health resources in a timely manner through the community forum.

[0043] The service record and feedback module is used for the navigator to fill in the service record after completing the service, including service time, location, content, result, and view the evaluation and feedback of the patient.

[0044] Service process:

[0045] 1. The patient and caregiver initiate a request for help through the user terminal. Specifically, they select the service they need through the service management module and upload the service request.

[0046] 2. The platform automatically or manually assigns tasks to a suitable navigator according to the navigator's background and user needs.

[0047] 3. The navigator views the task details at the navigator terminal, accepts the task, and contacts the patient as needed. Navigators serving the same user can communicate with each other and coordinate the service.

[0048] 4. After the navigator completes the service, the navigator fills in the service record at the navigator terminal and accepts the patient's feedback.

[0049] 5. The user records the received service through the service record and feedback module and evaluates and gives feedback on the service.

[0050] 6. The platform optimizes the service quality and improves the user experience according to the feedback.

[0051] In addition, the personalized push module also performs personalized push of courses and information according to user needs. The push content includes health knowledge, disease management, rehabilitation guidance, psychological counseling, and regularly pushes the latest local and national policies related to disabled elderly people. Users can learn relevant knowledge by themselves according to the push content.

[0052] The present invention constructs a virtual navigation service platform for the home health of disabled elderly people, focuses on the home health needs of disabled elderly people, and through the collaborative cooperation of professional and non-professional navigators, makes full use of the existing community resources to meet the home health needs of disabled elderly people in the community, thereby promoting the construction of the home health of disabled elderly people.

[0053] In the description of this specification, the description with reference to terms such as "one embodiment", "some embodiments", "example", "specific example" or "some examples" means that the specific features, structures, materials or characteristics described in connection with the embodiment or example are included in at least one embodiment or example of the present invention. In this specification, the schematic representations of the above terms do not necessarily refer to the same embodiment or example. Moreover, the specific features, structures, materials or characteristics described can be combined in a suitable manner in any one or more embodiments or examples. In addition, without contradiction, those skilled in the art can combine and combine the different embodiments or examples described in this specification and the features of different embodiments or examples.

[0054] Any process or method description represented in a flowchart or otherwise described herein can be understood to represent a module, segment, or portion of code including one or more executable instructions for implementing a specific logical function or process. The scope of the preferred embodiments of the present invention includes additional implementations, where functions may be performed in a substantially simultaneous manner or in a reverse order according to the functions involved, rather than in the order shown or discussed, which should be understood by those skilled in the art to which the embodiments of the present invention pertain.

[0055] The logic and / or steps represented in a flowchart or otherwise described herein, for example, can be considered as a sequenced list of executable instructions for implementing a logical function, and can be embodied specifically in any computer-readable medium for use by or in connection with an instruction execution system, apparatus, or device, such as a computer-based system, a system including a processor, or other systems that can fetch and execute instructions from the instruction execution system, apparatus, or device. For the purposes of this specification, a "computer-readable medium" can be any device that can contain, store, communicate, propagate, or transport a program for use by or in connection with the instruction execution system, apparatus, or device. More specific examples (non-exhaustive list) of the computer-readable medium include the following: an electrical connection having one or more wirings (electronic device), a portable computer diskette (magnetic device), a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber device, and a portable compact disc read-only memory (CDROM). Additionally, the computer-readable medium can even be paper or other suitable medium on which the program can be printed, as the program can be obtained electronically, for example, by optically scanning the paper or other medium, followed by editing, interpretation, or other suitable processing as necessary, and then stored in a computer memory.

[0056] It should be understood that the various parts of the present invention can be implemented by hardware, software, firmware, or a combination thereof. In the above embodiments, multiple steps or methods can be implemented by software or firmware stored in a memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, any one or a combination of the following techniques well known in the art can be used: discrete logic circuits having logic gate circuits for implementing logical functions on data signals, application specific integrated circuits having appropriate combinational logic gate circuits, programmable gate arrays (PGAs), field programmable gate arrays (FPGAs), etc.

[0057] Those of ordinary skill in the art can understand that all or part of the steps carried out in implementing the above-described embodiment methods can be completed by hardware related to program instructions. The program can be stored in a computer-readable storage medium. When the program is executed, it includes one or a combination of the steps of the method embodiment.

[0058] In addition, in each of the embodiments of the present invention, the functional units can be integrated into a processing module, or each unit can exist physically alone, or two or more units can be integrated into one module. The above-mentioned integrated module can be implemented in the form of hardware or in the form of a software functional module. When the integrated module is implemented in the form of a software functional module and sold or used as an independent product, it can also be stored in a computer-readable storage medium.

[0059] Although the embodiments of the present invention have been shown and described above, it can be understood that the above embodiments are exemplary and should not be construed as limiting the present invention. Those of ordinary skill in the art can make changes, modifications, substitutions, and variations to the above embodiments within the scope of the present invention.

Claims

1. A virtual navigation service platform for the family health of disabled elderly people, characterized by: include: The user end includes a personal information module, a service management module, a personalized push module, a community forum module, and a service record and feedback module; Personal information module, used by users to view and manage their personal information; The service management module is used for users to make reservations and select the services they need, upload service requests, and wait for background processing; Personalized push module, which pushes courses and information in a personalized way according to the needs of disabled elderly people and their family members, including course push unit, information push unit and policy push unit; Community forum module, where users can publish their care experiences, care needs and community activities, and interact with information publishers; The service record and feedback module is used for users to record the services they have received and to evaluate and provide feedback on the services they have received; Summary analysis module, used to record and analyze user evaluation and feedback data to optimize service quality; The navigator side includes the user management module, task management and assignment module, community forum module, service record and feedback module; User management module, including information management unit and evaluation sending unit; Task management and allocation module, including task matching unit, task receiving unit and task coordination unit; The community forum module is used by navigators to view information posted by users and update health resources in a timely manner through the community forum; The service record and feedback module is used for navigators to fill in service records after completing the service, including service time, location, content, and results, and to view patients' evaluations and feedback.

2. The virtual navigation service platform for family health of disabled elderly people according to claim 1 is characterized by: The personal information includes health records, health assessments, and service appointment notifications.

3. The virtual navigation service platform for family health of disabled elderly people according to claim 1 is characterized by: The service request includes home medical service, home care service, and customized service, wherein the customized service refers to a service for which no option is set in the user's personal system.

4. The virtual navigation service platform for family health of disabled elderly people according to claim 1 is characterized by: The push content of the course push unit and the information push unit includes health knowledge, disease management, rehabilitation guidance, and psychological counseling. The policy push unit will regularly push the latest local and national policy content related to disabled elderly people.

5. The virtual navigation service platform for family health of disabled elderly people according to claim 1 is characterized by: The information management unit is used by the navigator to view and manage the basic information and health records of the received users in order to better understand the user's needs. The assessment sending unit is used by the navigator to send assessment tasks and results to the user terminal according to the user's situation.

6. The virtual navigation service platform for family health of disabled elderly people according to claim 1 is characterized by: The task matching unit is used to assign different user tasks to corresponding navigators based on the navigator's background and user needs. The task receiving unit is used for the navigator to view the progress of personal tasks and choose whether to accept the task. The task coordination unit is used for navigators serving the same user to communicate information and coordinate services.

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