Work order processing method and device, equipment and medium
The work order type and rules are determined through work order processing instructions, and appropriate processing personnel are selected, which solves the problem of inefficient work order processing in the existing technology, and realizes efficient allocation and timely processing of work order processing.
Patent Information
- Application Number
- CN202510329158.1
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2025-03-19
- Publication Date
- 2025-07-11
AI Technical Summary
In the prior art, work order processing relies on manual allocation to lead to inefficiency and inconsistent processing, resulting in low efficiency in work order processing.
通过工单处理指令中的工单标识确定工单类型,检测工单处理规则,筛选出有效处理人员,并在多个有效处理人员情况下选择最合适的处理人员。
It realizes efficient allocation of work order processing, ensures timely processing of work orders, and improves the overall efficiency of work order processing.
Smart Images
Figure CN120297618A_ABST
Abstract
Description
Technical Field
[0001] The present invention relates to the technical field of work order processing, and in particular, to a work order processing method, device, equipment and medium. Background Art
[0002] Currently, with work orders being widely used in various fields and being able to effectively record information and standardize service processes. In the prior art, work orders are usually manually extracted by staff or assigned to work order processing specialists by managers for manual distribution, which is a cumbersome process and has low distribution efficiency. At the same time, there are also problems such as slow processing of work orders and inconsistent connection of processors, resulting in low processing efficiency of work orders. Summary of the Invention
[0003] Embodiments of the present invention provide a work order processing method, device, equipment and medium to solve the problem in the prior art that relying on processing specialists to assign and process work orders results in low work order processing efficiency.
[0004] A work order processing method includes: Receiving a work order processing instruction, and determining a work order type corresponding to a target work order according to the work order identifier in the work order processing instruction; Detecting whether there is a work order processing rule for the target work order according to the work order type; When it is detected that there is a work order processing rule for the target work order, determining a work order processor according to the work order processing rule, and detecting whether the work order processor belongs to a valid processor; If it is detected that the work order processor belongs to a valid processor, determining whether there are multiple valid processors; When there are multiple valid processors, screening out a target processor corresponding to the target work order from all the valid processors so that the target processor processes the target work order.
[0005] A work order processing device includes: A work order type module, configured to receive a work order processing instruction, and determine a work order type corresponding to a target work order according to the work order identifier in the work order processing instruction; A rule detection module, configured to detect whether there is a work order processing rule for the target work order according to the work order type; A personnel determination module, configured to, when it is detected that there is a work order processing rule for the target work order, determine a work order processor according to the work order processing rule, and detect whether the work order processor belongs to a valid processor; A personnel judgment module, configured to, if it is detected that the work order processor belongs to a valid processor, determine whether there are multiple valid processors; A personnel screening module, which is used to screen out a target processing personnel corresponding to the target work order from all the effective processing personnel when there are multiple effective processing personnel, so that the target processing personnel processes the target work order.
[0006] A computer device includes a memory, a processor, and a computer program stored in the memory and executable on the processor, and the processor is used to execute the above-mentioned work order processing method.
[0007] A computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the above-mentioned work order processing method is implemented.
[0008] For the above-mentioned work order processing method, device, equipment and medium, the work order processing method of the present invention realizes the determination of the target work order and the determination of the work order type through the work order identifier in the work order processing instruction, and further realizes the detection of the work order processing rule, improving the efficiency of subsequent work order processing. Through the work order processing rule, the rapid determination of the work order processing personnel is realized, and further the efficiency of work order processing is improved. By detecting whether the work order processing personnel belongs to the effective processing personnel, the effective verification of the work order processing personnel is realized, ensuring the subsequent timely processing of the work order. By judging whether there are multiple effective processing personnel, the screening of the target processing personnel is realized, the effective allocation of the work order is realized, and the efficiency of work order processing is improved. Description of the Drawings
[0009] In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings required for the description of the embodiments of the present invention will be briefly introduced below. Obviously, the drawings in the following description are only some embodiments of the present invention. For those of ordinary skill in the art, other drawings can be obtained based on these drawings without creative efforts.
[0010] Figure 1 is a flowchart of the work order processing method in an embodiment of the present invention; Figure 2 is a flowchart of step S10 of the work order processing method in an embodiment of the present invention; Figure 3 is a flowchart of step S20 of the work order processing method in an embodiment of the present invention; Figure 4 is a flowchart of step S30 of the work order processing method in an embodiment of the present invention; Figure 5 is a flowchart of step S30 of the work order processing method in another embodiment of the present invention; Figure 6 is a flowchart of step S50 of the work order processing method in an embodiment of the present invention; Figure 7 It is a flowchart of step S503 of the work order processing method in another embodiment of the present invention; Figure 8 It is a schematic block diagram of the principle of the work order processing device in an embodiment of the present invention. Specific embodiments
[0011] Next, the technical solutions in the embodiments of the present invention will be clearly and completely described in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, rather than all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts belong to the scope of protection of the present invention.
[0012] In one embodiment, as Figure 1 shown, a work order processing method is provided, including the following steps: S10: Receive a work order processing instruction, and determine the work order type corresponding to the target work order according to the work order identifier in the work order processing instruction.
[0013] It can be understood that the work order processing instruction refers to the instruction for work order processing triggered in the work order management system, which can be automatically triggered or actively triggered. The work order identifier is a unique number used to distinguish different work orders. The work order type refers to the type of the target work order, for example, a maintenance work order, a procurement work order, etc. The target work order refers to the work order that needs to be processed currently.
[0014] Specifically, receive the work order processing instruction, which can be an instruction triggered for one work order or an instruction triggered for multiple work orders. For example, when it is a maintenance work order, a procurement work order or a pick-up work order also needs to be triggered. According to the work order identifier in the work order processing instruction, determine the work order type corresponding to the target work order, that is, parse the work order processing instruction to obtain one or more work order identifiers in the work order processing instruction, and then, query the target work order corresponding to the work order identifier from the work order management system according to the work order identifier, and then, perform information recognition on the queried target work order to obtain the work order type corresponding to the target work order.
[0015] S20: Detect whether there is a work order processing rule for the target work order according to the work order type.
[0016] It can be understood that the work order processing rule is a standard and requirement for screening the processing personnel of the work order, that is, a series of guidelines and requirements formulated to ensure that the work order can be processed efficiently, accurately and standardly.
[0017] Specifically, it is detected whether there is a work order processing rule for the target work order by the work order type, that is, the list of rule paths corresponding to all work order processing rules is obtained. Then, all rule query paths corresponding to the target work order are filtered out from the list of rule paths by the work order type. If there is a rule query path corresponding to the work order type, it is determined that the target work order has a work order processing rule, and the work order processing rule is obtained through the rule query path. If there is no rule query path corresponding to the work order type, it is determined that the target work order does not have a work order processing rule.
[0018] S30: When it is detected that the target work order has a work order processing rule, determine the work order processing personnel according to the work order processing rule, and detect whether the work order processing personnel belongs to the effective processing personnel.
[0019] Understandably, the work order processing personnel refer to the personnel who meet the work order processing rule to process the target work order. The effective processing personnel refer to the personnel who have a system account in the work order management system and whose account status is not frozen.
[0020] Specifically, when it is detected that the target work order has a work order processing rule, all preset processing personnel are filtered through the obtained work order processing rule to determine the work order processing personnel. Then, it is detected whether the work order processing personnel belongs to the effective processing personnel, that is, the system account of the work order processing personnel is obtained, and it is detected whether the account status of the system account of the work order processing personnel is frozen. When the account status of the system account of the work order processing personnel is frozen, it is determined that the work order processing personnel does not belong to the effective processing personnel. When the account status of the system account of the work order processing personnel is not frozen, it is determined that the work order processing personnel belongs to the effective processing personnel. Among them, when the system account of the work order processing personnel is not obtained, it is determined that the work order processing personnel does not belong to the effective processing personnel.
[0021] S40: If it is detected that the work order processing personnel belongs to the effective processing personnel, it is determined whether there are multiple effective processing personnel.
[0022] S50: When there are multiple effective processing personnel, screen out the target processing personnel corresponding to the target work order from all the effective processing personnel, so that the target processing personnel processes the target work order.
[0023] Understandably, the target processing personnel refer to the person in charge determined to process the target work order.
[0024] Specifically, when it is detected that the work order processing personnel belong to the valid processing personnel, it is determined whether there are multiple valid processing personnel, that is, the valid detection results of all work order processing personnel are obtained, and it is detected whether there are multiple valid detection results indicating that the work order processing personnel belong to the valid processing personnel. When there are multiple valid detection results indicating that the work order processing personnel belong to the valid processing personnel, it is determined that there are multiple valid processing personnel. When there are no multiple valid detection results indicating that the work order processing personnel belong to the valid processing personnel, it is determined that there are no multiple valid processing personnel. Then, when there are no multiple valid processing personnel, the only valid processing personnel is determined as the target processing personnel corresponding to the target work order, so that the target processing personnel can process the target work order. When there are multiple valid processing personnel, the target processing personnel corresponding to the target work order are screened out from all valid processing personnel, so that the target processing personnel can process the target work order, that is, the work order processing quantities of each valid processing personnel are obtained, and all work order processing quantities are compared, so as to screen out the valid processing personnel with the smallest work order quantity, and this processing personnel is determined as the target processing personnel.
[0025] In the work order processing method of the present invention, through the work order identifier in the work order processing instruction, the determination of the target work order and the determination of the work order type are realized, and further the detection of the work order processing rule is realized, improving the efficiency of subsequent work order processing. Through the work order processing rule, the rapid determination of the work order processing personnel is realized, and further the efficiency of work order processing is improved. By detecting whether the work order processing personnel belong to the valid processing personnel, the effective verification of the work order processing personnel is realized, ensuring the subsequent timely processing of work orders. By judging whether there are multiple valid processing personnel, the screening of the target processing personnel is realized, the effective allocation of work orders is realized, and the efficiency of work order processing is improved.
[0026] In one embodiment, as Figure 2 shown, in step S10, the determining the work order type corresponding to the target work order according to the work order identifier in the work order processing instruction includes: S101, determining the target work order from all preset work orders according to the work order identifier.
[0027] S102, performing information recognition on the basic information in the target work order to obtain the work order type of the target work order.
[0028] Understandably, the target work order refers to the work order that triggers the processing instruction in the work order management system. For example, the maintenance work order of the cabinet air conditioner triggers the processing instruction after the maintenance work order is created.
[0029] Specifically, after obtaining the work order processing instruction, the target work order is determined from all preset work orders according to the work order identifier, that is, all preset work orders in the work order management system are queried and matched by the work order identifier. When the identifier in the preset work order is the same as the work order identifier, the preset work order is determined as the target work order corresponding to the work order identifier. Then, information recognition is performed on the basic information in the target work order, that is, the target work order is traversed to obtain the basic information in the target work order, and then the work order type is found from the basic information through field recognition. In another embodiment, keywords in the target work order are extracted, and then the work order type field is screened out from all the keywords, and the specific type corresponding to this field is determined as the work order type corresponding to the target work order.
[0030] In this embodiment, through the work order processing identifier, the query of the target work order is realized, thereby realizing the identification of the work order information in the target work order, and further realizing the determination of the work order type, and realizing the subsequent determination of the work order processing rule.
[0031] In one embodiment, as Figure 3 shown, in step S20, the detecting whether there is a work order processing rule for the target work order according to the work order type includes: S201, perform a rule query on all the work order processing rules through the work order type to obtain a rule query result.
[0032] S202, if the rule query result indicates that no work order processing rule corresponding to the work order type is queried, it is determined that there is no work order processing rule for the target work order.
[0033] S203, if the rule query result indicates that a work order processing rule corresponding to the work order type is queried, it is determined that there is a work order processing rule for the target work order.
[0034] Understandably, the rule query result is used to indicate whether a work order processing rule corresponding to the work order type is queried.
[0035] Specifically, after obtaining the work order type, perform a rule query on all work order processing rules through the work order type, that is, obtain the rule query paths corresponding to each work order processing rule. Then, filter all the rule query paths through the work order type to obtain the rule query path corresponding to the work order type, and obtain the associated work order processing rules according to the rule query path. Next, query the work order processing rules of the first level according to the work order type to obtain the first query result, and record the number of queries as one; if the first query result indicates that the work order processing rules of the first level are not found, query the work order processing rules of the second level according to the work order type to obtain the second query result, and record the number of queries as two; when the second query result indicates that the work order processing rules of the second level are not found, continue to query the work order processing rules of the next level until the work order processing rules are found or all levels of work order processing rules have been queried, that is, the rule query result indicates that the work order processing rules corresponding to the work order type are not found, and it is determined that the target work order does not have work order processing rules; when the second query result indicates that the work order processing rules of the second level are found, that is, the rule query result indicates that the work order processing rules corresponding to the work order type are found, it is determined that the target work order has work order processing rules, and the work order processing rules are obtained.
[0036] In this embodiment, through the work order type, the query of the work order processing rules is realized, thereby realizing the detection of whether the target work order has work order processing rules, and improving the processing efficiency of subsequent work orders.
[0037] In one embodiment, as Figure 4 shown, in step S30, the determining the work order processing personnel according to the work order processing rules includes: S301, determine the target cooperation party corresponding to the target work order according to the work order processing address in the target work order.
[0038] S302, perform personnel matching on the preset processing personnel of the target cooperation party according to the work order processing rules to determine the work order processing personnel.
[0039] Understandably, the work order processing address refers to the address where the problem needs to be processed in the target work order. For example, the repair address in a repair work order. The target cooperation party refers to the supplier cooperating in this area. The preset processing personnel refer to the processing personnel provided by the supplier for the work order.
[0040] Specifically, after obtaining the work order processing rule, the work order processing address in the target work order is obtained. Then, the corresponding supplier is queried from the work order management system according to the work order processing address and determined as the target cooperation party corresponding to the target work order. Then, the preset processing personnel of the target cooperation party in the work order management system are obtained, and all the preset processing personnel are matched through the work order processing rule, so as to screen out the preset processing personnel who meet the work order processing rule and determine them as the work order processing personnel. For example, when matching the maintenance personnel, the skill information of all the preset processing personnel is obtained, and the skill information of all the preset processing personnel is screened through the work order processing rule to screen out the preset processing personnel who can meet the work order processing rule. When matching the management personnel, the businesses responsible for all the preset management personnel are obtained, and personnel matching is carried out through the work order processing rule, so as to obtain the supervisor in charge of processing the maintenance work order.
[0041] In this embodiment, through the work order processing rule, the determination of the work order processing personnel is realized, so as to realize the rapid processing of the target work order, and further improve the processing efficiency of the target work order.
[0042] In one embodiment, as Figure 5 shown, in step S30, detecting whether the work order processing personnel belong to valid processing personnel includes: S301, obtaining the system account of the work order processing personnel and detecting whether the account status of the system account is in a frozen state.
[0043] S302, if the account status of the work order processing personnel is not in a frozen state, determining that the work order processing personnel belong to valid processing personnel.
[0044] S303, if the account status of the work order processing personnel is in a frozen state, determining that the work order processing personnel do not belong to valid processing personnel.
[0045] Understandably, the system account refers to the login account of the work order processing personnel in the work order management system. The account status is used to characterize whether it is in use.
[0046] Specifically, after obtaining the work order processing personnel, obtain the system account of the work order processing personnel from the work order management system. When the system account cannot be obtained, determine that the work order processing personnel do not belong to the valid processing personnel, delete the work order processing personnel, and re-match the work order processing rules to determine the new work order processing personnel. When the system account of the work order processing personnel is obtained, perform a status check on the account status of the system account of the work order processing personnel. If the account status is not in the frozen state, determine that the work order processing personnel are valid processing personnel, that is, when the work order processing personnel have a system account and the account is not in the frozen state, determine that the work order processing personnel belong to the valid processing personnel. If the account status is in the frozen state, determine that the work order processing personnel do not belong to the valid processing personnel, that is, when the work order processing personnel have a system account and the account is in the frozen state, determine that the work order processing personnel do not belong to the valid processing personnel. Then, re-match the new work order processing rules through the work order type, and determine the new work order processing personnel through the new work order processing rules.
[0047] In this embodiment, by detecting the account status of the system account of the work order processing personnel, the effective verification of the work order processing personnel and the determination of the valid processing personnel are realized, thereby ensuring that the personnel handling the work order are valid processing personnel and improving the efficiency of subsequent work order processing.
[0048] In one embodiment, as Figure 6 shown, in step S50, the screening of the target processing personnel corresponding to the target work order from all the valid processing personnel includes: S501, obtain the work order processing quantity corresponding to each of the valid processing personnel, and determine the first processing personnel corresponding to the target work order according to the work order processing quantity; the first processing personnel refers to the valid processing personnel with the least work order processing quantity.
[0049] S502, detect whether the first processing personnel are in the working state. If the first processing personnel are in the working state, determine the first processing personnel as the target processing personnel corresponding to the target work order.
[0050] S503, if the first processing personnel are not in the working state, detect whether there are substitute personnel for the first processing personnel. When there are substitute personnel for the first processing personnel, determine the substitute personnel as the target processing personnel corresponding to the target work order.
[0051] Understandably, the number of work orders to be processed refers to the number of work orders that need to be processed or reviewed in the work order management system. The first processor refers to the effective processor with the least number of work orders to be processed. The replacement personnel refers to the personnel who replace the first processor to process work orders. For example, when the work order is a maintenance work order and the first maintenance processor is on break, the replacement personnel refers to the staff who replaces the first maintenance processor to perform maintenance operations.
[0052] Specifically, after determining the effective processors, obtain the number of work orders to be processed corresponding to each effective processor from the work order management system. Then, based on the number of work orders to be processed, determine the first processor for processing the target work order, that is, sort the number of work orders to be processed of all effective processors to obtain a sorting result, and determine the effective processor with the least number of work orders to be processed according to the sorting result and determine it as the first processor. In another embodiment, obtain the number of work orders to be processed corresponding to each effective processor and the processing time of each work order, and then, count the total processing time of each effective processor to obtain a statistical processing duration, compare all the statistical processing durations, and determine the effective processor with the shortest statistical processing duration and determine it as the first processor.
[0053] Furthermore, detect whether the first processor is in a working state, that is, obtain the working state of the first processor and determine whether the working state is a vacation state. When the working state of the first processor is not in a vacation state, determine the first processor as the target processor corresponding to the target work order. When the working state of the first processor is in a vacation state, detect whether there is a replacement personnel for the first processor. When there is a replacement personnel for the first processor, determine the replacement personnel as the target processor corresponding to the target work order. Among them, when there is no replacement personnel, that is, the shift replacement personnel is not an effective personnel, re-match the work order processing rules.
[0054] In this embodiment, through the number of work orders to be processed, the determination of the first processor is realized, thereby realizing the detection of the working state of the first processor, and further realizing the determination of the target processor, improving the efficiency of work order processing.
[0055] In one embodiment, as Figure 7 shown, in step S503, when there is a replacement personnel for the first processor, determining the replacement personnel as the target processor corresponding to the target work order includes: S5031, detect whether the replacement personnel belongs to an effective processor. If the replacement personnel does not belong to an effective processor, re-match the work order processing rules to determine the target processor.
[0056] S5032, if the replacement personnel is an effective processing personnel, determine the replacement personnel as the target processing personnel corresponding to the target work order.
[0057] Specifically, when it is determined that there are replacement personnel, it is detected whether the replacement personnel belongs to the effective processing personnel, that is, the system account of the replacement personnel is obtained, and the system account is effectively verified, that is, it is detected whether the account status of the replacement personnel is in a frozen state. When the system account of the replacement personnel is in a frozen state, it is determined that the replacement personnel does not belong to the effective processing personnel. When the system account of the replacement personnel is not in a frozen state, it is determined that the replacement personnel belongs to the effective processing personnel. Further, if the replacement personnel does not belong to the effective processing personnel, the work order processing rule is re-matched to determine the target processing personnel. If the replacement personnel is an effective processing personnel, the replacement personnel is determined as the target processing personnel corresponding to the target work order. Among them, when the system account corresponding to the replacement personnel is not obtained, it is determined that the replacement personnel does not belong to the effective processing personnel.
[0058] In this embodiment, by detecting whether the replacement personnel belongs to the effective processing personnel, the effective verification of the replacement personnel is realized, ensuring that the replacement personnel can process the target work order, thereby realizing the determination of the target processing personnel, and further improving the efficiency of work order processing.
[0059] It should be understood that the magnitudes of the sequence numbers of the steps in the above embodiments do not mean the order of execution. The order of execution of each process should be determined according to its function and internal logic, and should not constitute any limitation to the implementation process of the embodiments of the present invention.
[0060] In one embodiment, a work order processing device is provided, and the work order processing device corresponds one-to-one to the work order processing method in the above embodiment. As Figure 8 shown, the work order processing device includes a work order type module 10, a rule detection module 20, a personnel determination module 30, a personnel judgment module 40, and a personnel screening module 50. The detailed description of each functional module is as follows: The work order type module 10 is configured to receive a work order processing instruction, and determine the work order type corresponding to the target work order according to the work order identifier in the work order processing instruction; The rule detection module 20 is configured to detect whether there is a work order processing rule for the target work order according to the work order type; The personnel determination module 30 is configured to, when it is detected that there is a work order processing rule for the target work order, determine the work order processing personnel according to the work order processing rule, and detect whether the work order processing personnel belongs to the effective processing personnel; The personnel judgment module 40 is configured to, if it is detected that the work order processing personnel belongs to the effective processing personnel, determine whether there are multiple effective processing personnel; The personnel screening module 50 is used to screen out the target processing personnel corresponding to the target work order from all the valid processing personnel when there are multiple valid processing personnel, so that the target processing personnel processes the target work order.
[0061] Optionally, the work order type module 10 includes: The target work order unit is used to determine the target work order from all the preset work orders according to the work order identifier; The information recognition unit is used to perform information recognition on the basic information in the target work order to obtain the work order type of the target work order.
[0062] Optionally, the rule detection module 20 includes: The rule query unit is used to perform rule query on all the work order processing rules through the work order type to obtain a rule query result; The rule non - existence unit is used to determine that there is no work order processing rule for the target work order if the rule query result indicates that no work order processing rule corresponding to the work order type is found; The rule existence unit is used to determine that there is a work order processing rule for the target work order if the rule query result indicates that a work order processing rule corresponding to the work order type is found.
[0063] Optionally, the personnel determination module 30 includes: The work order address unit is used to determine the target cooperation party corresponding to the target work order according to the work order processing address in the target work order; The personnel matching unit is used to perform personnel matching on the preset processing personnel of the target cooperation party according to the work order processing rule to determine the work order processing personnel.
[0064] Optionally, the personnel determination module 30 further includes: The status detection unit is used to obtain the system account of the work order processing personnel and detect whether the account status of the system account is in a frozen state; The valid personnel unit is used to determine that the work order processing personnel belongs to the valid processing personnel if the account status of the work order processing personnel is not in a frozen state; The invalid personnel unit is used to determine that the work order processing personnel does not belong to the valid processing personnel if the account status of the work order processing personnel is in a frozen state.
[0065] Optionally, the personnel screening module 50 includes: A work order quantity unit, configured to obtain the work order processing quantity corresponding to each of the effective processing personnel, and determine a first processing personnel corresponding to the target work order according to the work order processing quantity; the first processing personnel refers to the effective processing personnel with the least work order processing quantity. A target personnel unit, configured to detect whether the first processing personnel is in a working state. If the first processing personnel is in a working state, the first processing personnel is determined as the target processing personnel corresponding to the target work order. A replacement personnel unit, configured to, if the first processing personnel is not in a working state, detect whether there is a replacement personnel for the first processing personnel. When there is a replacement personnel for the first processing personnel, the replacement personnel is determined as the target processing personnel corresponding to the target work order.
[0066] Optionally, the replacement personnel unit further includes: An effective detection unit, configured to detect whether the replacement personnel belongs to effective processing personnel. If the replacement personnel does not belong to effective processing personnel, re-match the work order processing rule to determine the target processing personnel. A replacement effective unit, configured to, if the replacement personnel is an effective processing personnel, determine the replacement personnel as the target processing personnel corresponding to the target work order.
[0067] A computer device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, where the processor is configured to execute the work order processing method described above.
[0068] For the specific definitions of the computer device, the processor, and its respective units and modules, reference may be made to the definitions of the work order processing method in the foregoing text, which will not be elaborated here. Each module in the above processor can be implemented in whole or in part through software, hardware, and their combination. Understandably, the processor includes a processor, a memory, a network interface, and a database connected through a device bus. Each module of the processor can be embedded in or independent of the processor in hardware form, or stored in the memory in software form, so that the processor can call and execute the operations corresponding to the above respective modules. Among them, the processor is used to provide computing and control capabilities. The memory includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating device, a computer program, and a database. The internal memory provides an environment for the operation of the operating device and the computer program in the non-volatile storage medium. The database is used to store the data used in the work order processing method in the above embodiments. The network interface is used to communicate with an external terminal through a network connection. The computer program, when executed by the processor, implements a work order processing method.
[0069] In one embodiment, a computer-readable storage medium is provided, and the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the above-mentioned work order processing method is implemented.
[0070] Those of ordinary skill in the art can understand that all or part of the processes in the above-mentioned embodiment methods can be completed by instructing relevant hardware through a computer program. The computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it can include the processes of the above-mentioned method embodiments. Among them, any reference to a memory, storage, database, or other medium used in the various embodiments provided in the present application can include non-volatile and / or volatile memories. Non-volatile memories can include read-only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory. Volatile memories can include random access memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in many forms, such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double data rate SDRAM (DDR SDRAM), enhanced SDRAM (ESDRAM), synchronous link DRAM (SLDRAM), Rambus direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and Rambus dynamic RAM (RDRAM), etc.
[0071] Those skilled in the art can clearly understand that for the convenience and simplicity of description, only the above-mentioned division of each functional unit and module is used as an example. In actual applications, the above-mentioned functions can be allocated to different functional units and modules as needed, that is, the internal structure of the device is divided into different functional units or modules to complete all or part of the functions described above.
[0072] The above-mentioned embodiments are only used to illustrate the technical solutions of the present invention, and are not intended to limit them; although the present invention has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that they can still modify the technical solutions recorded in the foregoing embodiments, or perform equivalent replacements on some of the technical features; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the spirit and scope of the technical solutions of the various embodiments of the present invention, and should all be included in the protection scope of the present invention.
Claims
1. A work order processing method, characterized in that, Including: Receiving a work order processing instruction, and determining a work order type corresponding to a target work order according to a work order identifier in the work order processing instruction; Detecting whether there is a work order processing rule for the target work order according to the work order type; When it is detected that there is a work order processing rule for the target work order, determining a work order processing person according to the work order processing rule, and detecting whether the work order processing person belongs to an effective processing person; If it is detected that the work order processing person belongs to an effective processing person, determining whether there are multiple effective processing persons; When there are multiple effective processing persons, screening out a target processing person corresponding to the target work order from all the effective processing persons, so that the target processing person processes the target work order.
2. The work order processing method according to claim 1, wherein The screening out a target processing person corresponding to the target work order from all the effective processing persons includes: Obtaining the work order processing quantity corresponding to each effective processing person, and determining a first processing person corresponding to the target work order according to the work order processing quantity; the first processing person refers to the effective processing person with the least work order processing quantity; Detecting whether the first processing person is in a working state, and if the first processing person is in a working state, determining the first processing person as the target processing person corresponding to the target work order; If the first processing person is not in a working state, detecting whether there is a substitute person for the first processing person, and when there is a substitute person for the first processing person, determining the substitute person as the target processing person corresponding to the target work order.
3. The work order processing method according to claim 2, wherein The determining the substitute person as the target processing person corresponding to the target work order when there is a substitute person for the first processing person includes: Detecting whether the substitute person belongs to an effective processing person, and if the substitute person does not belong to an effective processing person, re-matching the work order processing rule to determine the target processing person; If the substitute person is an effective processing person, determining the substitute person as the target processing person corresponding to the target work order.
4. The work order processing method according to claim 1, characterized in that, The determining a work order type corresponding to a target work order according to a work order identifier in the work order processing instruction includes: Determining the target work order from all preset work orders according to the work order identifier; Performing information recognition on basic information in the target work order to obtain the work order type of the target work order.
5. The work order processing method according to claim 1, characterized in that The detecting whether there is a work order processing rule for the target work order according to the work order type includes: Performing a rule query on all the work order processing rules through the work order type to obtain a rule query result; If the rule query result indicates that no work order processing rule corresponding to the work order type is queried, determining that there is no work order processing rule for the target work order; If the rule query result indicates that a work order processing rule corresponding to the work order type is queried, determining that there is a work order processing rule for the target work order.
6. The work order processing method according to claim 1, characterized in that, The determining a work order processing person according to the work order processing rule includes: Determining a target cooperation party corresponding to the target work order according to a work order processing address in the target work order; Perform personnel matching for the preset processing personnel of the target cooperation party according to the work order processing rules to determine the work order processing personnel.
7. The work order processing method according to claim 1, characterized in that The detecting whether the work order processing personnel belong to valid processing personnel includes: Obtain the system account of the work order processing personnel and detect whether the account status of the system account is in a frozen state; If the account status of the work order processing personnel is not in a frozen state, determine that the work order processing personnel belong to valid processing personnel; If the account status of the work order processing personnel is in a frozen state, determine that the work order processing personnel do not belong to valid processing personnel.
8. A work order processing device, characterized in that, It includes: A work order type module, configured to receive a work order processing instruction, and determine a work order type corresponding to a target work order according to the work order identifier in the work order processing instruction; A rule detection module, configured to detect whether there is a work order processing rule for the target work order according to the work order type; A personnel determination module, configured to, when it is detected that there is a work order processing rule for the target work order, determine the work order processing personnel according to the work order processing rule, and detect whether the work order processing personnel belong to valid processing personnel; A personnel judgment module, configured to, if it is detected that the work order processing personnel belong to valid processing personnel, judge whether there are multiple valid processing personnel; A personnel screening module, configured to, when there are multiple valid processing personnel, screen out the target processing personnel corresponding to the target work order from all the valid processing personnel, so that the target processing personnel process the target work order.
9. A computer device, characterized in that, It includes a memory, a processor, and a computer program stored in the memory and executable on the processor, and the processor is configured to execute the work order processing method according to any one of claims 1 to 7.
10. A computer-readable storage medium storing a computer program, characterized in that, When the computer program is executed by the processor, it implements the work order processing method according to any one of claims 1 to 7.