Virtual operator customer marketing method based on service resource state triggering
Through automated customer data management and marketing mechanisms, virtual operators can quickly identify potential customers and generate marketing task orders, solving the problem of inefficient marketing trigger mechanisms and improving customer development efficiency and market competitiveness.
Patent Information
- Application Number
- CN202510218131.5
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2025-02-26
- Publication Date
- 2025-07-18
AI Technical Summary
After the virtual operator adds new service resources to the basic operator, the marketing trigger mechanism is inefficient and cannot identify and reach potential customers in a timely manner, resulting in waste of resources and loss of customers.
By receiving user business needs, generating customer basic information tables, querying service resource missing address information tables, generating address and pre-customer information tables, updating resource information based on timestamps, automatically filtering potential customers and generating marketing task orders, and achieving automatic marketing triggering by the system.
It significantly improves customer development efficiency, ensures the timeliness and consistency of marketing activities, reduces manual screening time and costs, improves customer conversion rate and satisfaction, and avoids waste of resources.
Smart Images
Figure CN120338871A_ABST
Abstract
Description
Technical Field
[0001] This application relates to the field of intelligent operation and maintenance technologies, and particularly to a virtual operator customer marketing method triggered based on service resource status. Background Art
[0002] Under the operation mode of a mobile virtual network operator (MVNO), an enterprise provides communication services to users by leasing the wireless network infrastructure of a mobile network operator (MNO). Due to the particularity of this business model, the service capabilities of the virtual operator are directly limited by the network construction progress of the basic operator in a specific geographical area. For example, when there are problems such as insufficient network coverage, delayed spectrum resource allocation, or overloaded base station capacity in the target area of the basic operator, it is impossible to establish a spatial mapping relationship between customer needs and resource-deficient areas, resulting in the inability to provide services to users.
[0003] Currently, to support the operation of virtual operators, when the basic operator completes the construction of a new base station or network expansion in the target area, the virtual operator relies on manual inspections or the basic operator's notification of resource status to update the resource service capabilities.
[0004] However, there is a delay in information transmission through manual inspections or the basic operator's notification of resource status. That is to say, when the operator has service resources, the virtual operator cannot find customers in a timely manner, resulting in an inefficient marketing trigger mechanism. Summary of the Invention
[0005] The embodiments of this application provide a virtual operator customer marketing method triggered based on service resource status, which can solve the technical problem of the inefficient marketing trigger mechanism of the virtual operator when the operator adds service resources.
[0006] To achieve the above objective, the embodiments of this application adopt the following technical solutions:
[0007] In a first aspect, an embodiment of the present application provides a virtual operator customer marketing method triggered based on service resource status. The virtual operator customer marketing method triggered based on service resource status includes: receiving a user's service requirement and generating a customer basic information table; the customer basic information table includes customer identity information and address identity information; the address identity information is the address corresponding to the service requirement corresponding to the customer identity information; based on the service requirement, querying a first service resource missing address information table to obtain a first service resource query result; the first service resource missing address information table includes address information of areas where basic telecommunications operators provide telecommunications services; if the first service resource query result is that service resources are not available, generating an address information table and a pre-customer information table; the address information table includes address identity information and a first timestamp; the pre-customer information table includes customer identity information and address identity information; based on a preset time period, updating the first service resource missing address information table to obtain a second service resource missing address information table; according to the address information table, querying the second service resource missing address information table to obtain a second service resource query result; if the second service resource query result is that service resources are available, generating a marketing task list table based on the address identity information, the first timestamp, and the pre-customer information table.
[0008] Based on the above description of the virtual operator customer marketing method triggered based on service resource status provided by the embodiment of the present application, it can be seen that the virtual operator customer marketing method triggered based on service resource status includes linking service requirements and customer basic information through customer identity information and address identity information, and completing service requirements through the first service resource missing address information table. In the case of unavailable service resources, through the address information table, the pre-customer information table, and the second service resource missing address information table, automatically screen the customer data that can be marketed, help the virtual operator quickly identify potential customers, and generate a marketing task list table. In this way, through the system to automatically trigger business marketing, reduce the time and cost of manual screening, significantly improve the customer development efficiency, and at the same time ensure the timeliness and consistency of marketing activities.
[0009] Moreover, by managing the geographical information of missing service resources, the system can monitor and record the distribution of service resources in real time, ensure that the target customers can be reached immediately after the resources are available, and avoid resource waste and customer loss.
[0010] Furthermore, through the pre-customer information table to store and record relevant missing service data, the system can automatically extract customer data and prompt the marketers after the resources are available, focus on developing such customers, accurately locate the customers that can be marketed, ensure the pertinence and effectiveness of marketing activities, and thus improve the customer conversion rate and satisfaction. Exemplarily, through big data, it is expected to assist the virtual operator in recovering 5% of the expected customers.
[0011] In summary, the embodiments of the present application significantly improve the customer development efficiency and market competitiveness of virtual network operators through an intelligent and automated customer data management and marketing mechanism, and have broad application prospects and commercial value.
[0012] In a feasible implementation manner of the first aspect, the first service resource missing address information table includes a second timestamp corresponding to the address identity information; the virtual network operator customer marketing method triggered based on the service resource status further includes: confirming the minimum time difference between the first timestamp and the second timestamp; if the minimum time difference is greater than the first preset duration, updating the second timestamp in the first service resource missing address information table based on the first timestamp; if the time difference is less than the first preset duration, performing the step of updating the first service resource missing address information table based on a preset time period to obtain a second service resource missing address information table.
[0013] In a feasible implementation manner of the first aspect, there are multiple second timestamps corresponding to the address identity information; the virtual network operator customer marketing method triggered based on the service resource status further includes: confirming the maximum time difference between the first timestamp and the second timestamp; if the maximum time difference is less than the first preset duration, retrieving the customer identity information associated with the address identity information corresponding to each second timestamp to obtain a target customer set; generating a marketing task list based on the target customer set.
[0014] In a feasible implementation manner of the first aspect, the virtual network operator customer marketing method triggered based on the service resource status further includes: if the first service resource query result indicates the availability of service resources and the customer basic information table contains new user information, generating an address information table; updating the first service resource missing address information table based on the address information table.
[0015] In a feasible implementation manner of the first aspect, the first service resource missing address information table further includes service information, resource information, and status information; the address information, service information, resource information, and status information are recorded in the form of field coding, field name, data type, annotation, primary key selection item, and required selection item.
[0016] In a feasible implementation manner of the first aspect, the address information table further includes address description, superior address information, and superior address description; the address description, superior address information, and superior address description are recorded in the form of field coding, field name, data type, annotation, primary key selection item, and required selection item.
[0017] In a feasible implementation manner of the first aspect, the pre-customer information table further includes customer contact phone number, creation date, and customer name; the customer contact phone number, creation date, and customer name are recorded in the form of field coding, field name, data type, annotation, primary key selection item, and required selection item.
[0018] In a feasible implementation of the first aspect, the marketing task order form includes task information, customer identity information, operator, and task status; the task information, customer identity information, operator, and task status are recorded in the form of field codes, field names, data types, annotations, primary key selection items, and required selection items.
[0019] In a second aspect, an embodiment of the present application provides a virtual operator customer marketing system triggered based on service resource status. The virtual operator customer marketing system triggered based on service resource status includes: at least one processor; a memory communicatively connected to the at least one processor; wherein the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to execute the method provided in the first aspect.
[0020] By executing the method provided in the first aspect, the virtual operator customer marketing system triggered based on service resource status associates business requirements and customer basic information through customer identity information and address identity information, and completes the business requirements through the first service resource missing address information table. In the case of lacking service resources, it automatically filters marketable customer data through the address information table, pre-customer information table, and second service resource missing address information table, helps the virtual operator quickly identify potential customers, and generates a marketing task order form. In this way, the time and cost of manual screening are reduced, and the customer development efficiency is significantly improved.
[0021] In a third aspect, an embodiment of the present application provides a computer-readable medium, on which computer program instructions are stored, and the computer program instructions can be executed by a processor to implement the method provided in the first aspect.
[0022] The computer program instructions in the computer-readable medium associate business requirements and customer basic information through customer identity information and address identity information by implementing the method provided in the first aspect, and complete the business requirements through the first service resource missing address information table. In the case of lacking service resources, it automatically filters marketable customer data through the address information table, pre-customer information table, and second service resource missing address information table, helps the virtual operator quickly identify potential customers, and generates a marketing task order form. In this way, the time and cost of manual screening are reduced, and the customer development efficiency is significantly improved. BRIEF DESCRIPTION OF THE DRAWINGS
[0023] Figure 1 It is a schematic structural diagram of a virtual operator customer marketing system triggered based on service resource status provided by an embodiment of the present application;
[0024] Figure 2 It is a schematic flowchart of a virtual operator customer marketing method triggered based on service resource status provided by an embodiment of the present application;
[0025] Figure 3 Schematic structural diagrams of various forms in a virtual operator customer marketing method triggered based on service resource status provided by an embodiment of this application;
[0026] Figure 4 Schematic flow diagram of a virtual operator customer marketing method triggered based on service resource status provided by an embodiment of this application;
[0027] Figure 5 Interface schematic of a virtual operator customer marketing method triggered based on service resource status provided by an embodiment of this application Figure 1 ;
[0028] Figure 6 Interface schematic of a virtual operator customer marketing method triggered based on service resource status provided by an embodiment of this application Figure 2 ;
[0029] Figure 7 Interface schematic of a virtual operator customer marketing method triggered based on service resource status provided by an embodiment of this application Figure 3 。 Detailed implementation manners
[0030] Next, the technical solutions in the embodiments of the present invention will be described with reference to the accompanying drawings in the embodiments of the present invention. Among them, in the description of the embodiments of the present invention, unless otherwise specified, "a plurality" means two or more than two. "At least one (item)" or similar expressions thereof refer to any combination of these items, including any combination of single item (item) or plural items (items). For example, at least one (item) of a, b, or c can represent: a, b, c, a - b, a - c, b - c, or a - b - c, where a, b, c can be single or multiple.
[0031] In addition, in order to clearly describe the technical solutions in the embodiments of the present invention, in the embodiments of the present invention, terms such as "first" and "second" are used to distinguish identical or similar items with basically the same functions and effects. Those skilled in the art can understand that the terms "first", "second", etc. do not limit the quantity and execution order, and the terms "first", "second", etc. do not necessarily mean different. At the same time, in the embodiments of the present invention, words such as "exemplary" or "for example" are used to represent examples, illustrations or explanations. Any embodiment or design solution described as "exemplary" or "for example" in the embodiments of the present invention should not be construed as being more preferred or having more advantages than other embodiments or design solutions. Exactly speaking, using words such as "exemplary" or "for example" aims to present relevant concepts in a specific manner for easy understanding.
[0032] The principles and features of this application are described below. The examples given are only used to explain this application and are not intended to limit the scope of this application.
[0033] An embodiment of this application provides a virtual operator customer marketing method triggered based on service resource status, which is applicable to the customer marketing scenario where virtual operators are unable to handle business when service resources are insufficient. The business requirements and customer basic information are linked through customer identity information and address identity information, and the business requirements are completed through the first service resource missing address information table. In the case of insufficient service resources, through the address information table, the pre-customer information table, and the second service resource missing address information table, the marketable customer data is automatically screened to help virtual operators quickly identify potential customers and generate a marketing task list. In this way, through the automatic triggering of business marketing by the system, the time and cost of manual screening are reduced, the customer development efficiency is significantly improved, and at the same time, the timeliness and consistency of marketing activities are ensured.
[0034] An embodiment of this application provides a virtual operator customer marketing system triggered based on service resource status, which can execute the virtual operator customer marketing method triggered based on service resource status provided by the embodiment of this application. Figure 1 It is a schematic structural diagram of a virtual operator customer marketing system triggered based on service resource status provided by an embodiment of this application.
[0035] As Figure 1 shown, the virtual operator customer marketing system 001 triggered based on service resource status includes at least one processor 011 and a memory 012 communicatively connected to the at least one processor; wherein, the memory 012 stores instructions executable by the at least one processor 011, and the instructions are executed by the at least one processor 011 so that the at least one processor 011 can execute the virtual operator customer marketing method triggered based on service resource status provided by the embodiment of this application.
[0036] Figure 2 It is a schematic flow diagram of a virtual operator customer marketing method triggered based on service resource status provided by an embodiment of this application. As Figure 2 shown, in some embodiments, the virtual operator customer marketing method triggered based on service resource status includes the following steps:
[0037] S1, receive the business requirements of the user and generate a customer basic information table.
[0038] The customer basic information table includes customer identity information (Identity Document, ID) and address identity information (ID). Exemplarily, as Figure 5 shown, the salesperson records information such as the customer name, contact phone number, contact person, and customer address according to the page requirements and performs customer real-name verification.
[0039] In order to distinguish between new and old customers and then conduct classified management, in some embodiments, based on customer certificates, customer names, etc., it is confirmed whether the current customer is an old customer. If not (i.e., a new customer), an operation to create a new customer is initiated for the customer. As Figure 5 shown, exemplarily, by inputting the customer's certificate number and clicking the "Query" button, it is confirmed whether the current customer is an old customer.
[0040] The address identity information is the address corresponding to the business requirements corresponding to the customer identity information.
[0041] S2. Based on the business requirements, query the first service resource missing address information table to obtain the first service resource query result.
[0042] In some embodiments, the first service resource missing address information table (resources_service_addr_deficiecy) includes address information of regions where basic telecommunications operators provide telecommunications services.
[0043] As Figure 3 shown, in some embodiments, the service resource missing address information table includes the first service resource missing address information table. The first service resource missing address information table further includes service information, resource information, and status information. The address information, service information, resource information, and status information are recorded in the form of field codes, field names, data types, annotations, primary key selection items, and required selection items.
[0044] As shown in Table 1, exemplarily, the field codes include "SERVICE_ID", "RESOURCES_ID", "ADDR_ID", etc.
[0045] Table 1 First service resource missing address information table
[0046]
[0047] The following takes the customer's business requirement of "installing a wireless network" as an example for detailed description.
[0048] As Figure 6 shown, in some embodiments, to query the first service resource missing address information table, the method of calling the address resource verification application programming interface (Application Programming Interface, API) is adopted. In one implementation manner, the salesperson calls the API provided by the basic operator according to the relevant information such as the installation address, input area, sub - district, street, and / or address provided by the customer to query whether relevant service resources are provided at this address, and presents the result in the page prompt.
[0049] As Figure 6 shown, for example, when querying the first service resource missing address information table, that is, when performing resource verification, by inputting "region", "number of buildings", "room number", "housing estate", "sub-region", "fuzzy building name query", and "floor", and then clicking the resource verification button, the step of querying the first service resource missing address information table is completed. It can be understood that in order to meet the language needs of users in different regions, there is an English guided input format for "region", "number of buildings", "room number", "housing estate", "sub-region", "fuzzy building name query", and "floor", and then clicking the "check" button to complete the step of querying the first service resource missing address information table.
[0050] As Figure 6 shown, for example, when presenting the first service resource query result in the page prompt, the first service resource query result may include a Gigabit Passive Optical Network (GPON) selection option and a Modulator Demodulator (MODEM) selection option. The Gigabit Passive Optical Network (GPON) selection option includes "selected" and "not selected". "Selected" indicates having a GPON, and "not selected" indicates not having a GPON. The Modulator Demodulator (MODEM) selection option includes "selected" and "not selected". "Selected" indicates having a MODEM, and "not selected" indicates not having a MODEM. In the case of having a GPON, the first service resource query result further includes "having a GPON, but the port is unavailable".
[0051] In some embodiments, the first service resource missing address information table is queried according to the service task generation time in the customer basic information table corresponding to the service requirement in step S1. In one implementation manner, manual execution of service tasks and query operations on details are supported.
[0052] S3. If the first service resource query result is that the service resource is not available, an address information table and a pre-customer information table are generated.
[0053] If the first service resource query result is that the service resource is not available, information such as the address, resource service, and customer is recorded to generate an address information table and a pre-customer information table.
[0054] Address information table (addr_info), including address identity information ID and the first timestamp. In some embodiments, the address information table further includes an address description, superior address information, and superior address description. The address description, superior address information, and superior address description are recorded in the form of field coding, field name, data type, comment, primary key selection, and required selection.
[0055] As shown in Table 2, for example, the field coding can be "ADDR_ID", "ADDR_INFO", etc.
[0056] Table 2 Address information table
[0057]
[0058] Pre-customer information table (pre_cust_info), including customer identity information ID and address identity information ID. In some embodiments, the pre-customer information table further includes customer contact phone number, creation date, and customer name. The customer contact phone number, creation date, and customer name are recorded in the form of field coding, field name, data type, comment, primary key selection, and required selection.
[0059] As shown in Table 3, for example, the field coding includes "PRE_CUST_ID", "CUST_NAME", and "CUST_PHONE", etc.
[0060] Table 3 Pre-customer information table
[0061]
[0062]
[0063] It can be understood that if the first service resource query result is that the service resource is not available, the customer is notified to contact for handling the business after the resource becomes available, and the current business handling is aborted.
[0064] In some embodiments, in response to aborting the business based on an exception, information such as the address, resource service, and customer is recorded to generate an address information table and a pre-customer information table.
[0065] It can be understood that if the first service resource query result is that the service resource is available, the customer information corresponding to the address is extracted to generate a marketing business.
[0066] In some embodiments, the push rule configuration of the marketing business includes adjustable relevant metric label content, enabling the system to automatically screen the reserved customer data according to the rules and push the reserved customer information with a high success rate to the salesperson.
[0067] S4. Update the first service resource missing address information table based on a preset time period to obtain a second service resource missing address information table.
[0068] In some embodiments, the preset time period can be one day. In this way, the resource service corresponding to the address is verified by a timed task every day.
[0069] In some embodiments, the second service resource missing address information table includes address information, service information, resource information, and status information. The address information, service information, resource information, and status information are recorded in the form of field encoding, field name, data type, annotation, primary key selection item, and required selection item.
[0070] S5. Query the second service resource missing address information table according to the address information table to obtain a second service resource query result.
[0071] S6. If the second service resource query result indicates that the service resource is available, generate a marketing task list table based on the address identity information, the first timestamp, and the pre-customer information table.
[0072] As Figure 7 shown, in some embodiments, the marketing task list table (marketing_task) includes task information, customer identity information ID, operator, and task status. The task information, customer identity information, operator, and task status are recorded in the form of field encoding, field name, data type, annotation, primary key selection item, and required selection item. Exemplarily, the task information can be "task ID". The "customer identity information ID" can be "user ID". The task status can include "execution status" and "execution time".
[0073] As shown in Table 4, exemplarily, the field encoding includes "TASK_ID", "task_name", etc.
[0074] Table 4 Marketing Task List Table
[0075]
[0076] In some embodiments, the push rule configuration of the marketing service includes adjustable relevant metric label content, enabling the system to automatically screen the reserved customer data according to the rules and push the reserved customer information with a high success rate to the salesperson.
[0077] In some embodiments, if the second service resource query result indicates the absence of service resources, step S5 is executed until a preset condition is met. In one implementation, the preset condition may be that the second service resource query result indicates the presence of service resources. In another implementation, the preset condition may also be that the total duration of querying the second service resource missing address information table exceeds a second preset duration. Exemplarily, the second preset duration may be half a year.
[0078] In the embodiments of the present application, business requirements and basic customer information are linked through customer identity information and address identity information, and business requirements are completed through the first service resource missing address information table. In the case of the absence of service resources, through the address information table, the pre-customer information table, and the second service resource missing address information table, marketable customer data is automatically screened to help virtual operators quickly identify potential customers and generate a marketing task list. In this way, through the automatic triggering of business marketing by the system, the time and cost of manual screening are reduced, the customer development efficiency is significantly improved, and at the same time, the timeliness and consistency of marketing activities are ensured.
[0079] Moreover, by managing the geographical information of missing service resources, the system can monitor and record the distribution of service resources in real time to ensure that target customers can be reached immediately after the resources become available, avoiding resource waste and customer loss.
[0080] Furthermore, through the pre-customer information table, relevant missing service data is stored and recorded. After the resources become available, the system can automatically extract customer data and prompt marketers to focus on developing such customers, accurately locate marketable customers, ensure the pertinence and effectiveness of marketing activities, and thus improve customer conversion rates and satisfaction. Exemplarily, through big data, it is expected to assist virtual operators in retaining 5% of the expected customers.
[0081] In summary, the embodiments of the present application significantly improve the customer development efficiency and market competitiveness of virtual operators through an intelligent and automated customer data management and marketing mechanism, and have broad application prospects and commercial value.
[0082] In some scenarios, within the first preset duration, multiple customers submit business requirements for the same region, and the first service resource query result corresponding to each business requirement indicates the absence of service resources, and the processing is not successful. Within the first preset duration, due to the actual construction cycle, the regions lacking service resources still lack service resources. Beyond the first preset duration, the regions lacking service resources may have service resources.
[0083] In order to further improve the efficiency of the virtual operator customer marketing method triggered based on the service resource status, in some embodiments, the first service resource missing address information table includes a second timestamp corresponding to the address identity information, and the virtual operator customer marketing method triggered based on the service resource status further includes the following steps:
[0084] S71. Confirm the minimum time difference between the first timestamp and the second timestamp.
[0085] S72. If the minimum time difference is greater than the first preset duration, update the second timestamp in the first service resource missing address information table based on the first timestamp.
[0086] In some embodiments, the first preset duration may be half a year.
[0087] S73. If the time difference is less than the first preset duration, perform the step of updating the first service resource missing address information table based on a preset time period to obtain a second service resource missing address information table.
[0088] On the other hand, if the minimum time difference is greater than the first preset duration, it indicates that the customer demand may no longer be necessary for marketing. Therefore, by updating the timestamp and the customer scope, the efficiency of the marketing method is improved. It can be understood that the customer, the address, and the task order are associated through the timestamp, the address identity information, and the customer identity information, so as to achieve marketing.
[0089] In some embodiments, there are multiple second timestamps corresponding to the address identity information, and the virtual operator customer marketing method triggered based on the service resource status further includes the following steps:
[0090] S81. Confirm the maximum time difference between the first timestamp and the second timestamp.
[0091] S82. If the maximum time difference is less than the first preset duration, retrieve the customer identity information associated with the address identity information corresponding to each second timestamp to obtain a target customer set.
[0092] S83. Generate a marketing task order table based on the target customer set.
[0093] In some embodiments, extract the pre-customer information associated in the region (within half a year), and send it to the marketing staff in the form of a task order to assist the marketing staff in contacting the customers and developing business in a timely manner.
[0094] As Figure 4 shown, in some embodiments, the virtual operator customer marketing method triggered based on the service resource status further includes the following steps:
[0095] S91. If the first service resource query result indicates the availability of service resources and the customer basic information table contains new user information, then generate an address information table.
[0096] S92. Update the first service resource missing address information table based on the address information table.
[0097] In some embodiments, the virtual operator customer marketing method triggered based on service resource status further includes the following steps: The marketer processes tasks and records the results. Record the business development situation of the marketer, perform tagging processing on the relevant task order dispatching information, and store it to prepare for data analysis for subsequent optimization of the task order pushing rules.
[0098] In some embodiments, by setting up a model description master table, aggregating the address information table, pre-customer information table, service resource missing address information table, and task order table, fast operation can be achieved.
[0099]
[0100] Based on the same inventive concept, an embodiment of the present application also provides a virtual operator customer marketing system triggered based on service resource status. The method corresponding to the virtual operator customer marketing system triggered based on service resource status can be the virtual operator customer marketing method in the foregoing embodiments, and the principle of solving problems is similar to that of this method. The virtual operator customer marketing system triggered based on service resource status provided by the embodiment of the present application includes: at least one processor; and a memory communicatively connected to the at least one processor; wherein, the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to execute the methods and / or technical solutions of multiple embodiments of the present application described above.
[0101] Another embodiment of the present application also provides a computer-readable storage medium, on which computer program instructions are stored, and the computer program instructions can be executed by a processor to implement the methods and / or technical solutions of any one or more embodiments of the present application described above.
[0102] Specifically, one or more combinations of computer-readable media may be employed in this embodiment. The computer-readable media can be either computer-readable signal media or computer-readable storage media. The computer-readable storage media can be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the above. More specific examples (a non-exhaustive list) of the computer-readable storage media include: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In this document, the computer-readable storage media can be any tangible medium that contains or stores a program, which can be used by or in conjunction with an instruction execution system, apparatus, or device.
[0103] The computer-readable signal media can include data signals propagated in a baseband or as part of a carrier wave, which carry computer-readable program code. Such propagated data signals can take various forms, including - but not limited to - electromagnetic signals, optical signals, or any suitable combination of the above. The computer-readable signal media can also be any computer-readable media other than the computer-readable storage media, which can send, propagate, or transmit a program for use by or in conjunction with an instruction execution system, apparatus, or device.
[0104] The program code contained on the computer-readable media can be transmitted using any appropriate media, including - but not limited to - wireless, wire, optical fiber, RF, etc., or any suitable combination of the above.
[0105] The computer program code for performing the operations of this application can be written in one or more programming languages or combinations thereof. The programming languages include object-oriented programming languages - such as Java, Smalltalk, C++ - and also conventional procedural programming languages - such as the "C" language or similar programming languages. The program code can be executed entirely on the user's computer, partially on the user's computer, executed as an independent software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In the case of a remote computer, the remote computer can be connected to the user's computer through any type of network - including a local area network (LAN) or a wide area network (WAN) - or, alternatively, can be connected to an external computer (e.g., via an Internet service provider through the Internet).
[0106] The flowcharts and block diagrams in the accompanying drawings illustrate the architecture, functionality, and operation of possible implementations of devices, methods, and computer program products according to various embodiments of the present application. In this regard, each block in the flowchart or block diagram may represent a module, a segment of a program, or a part of code, which contains one or more executable instructions for implementing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the blocks may occur in a different order than that marked in the accompanying drawings. For example, two consecutive blocks shown may actually be executed substantially in parallel, and they may sometimes be executed in the reverse order, depending on the functions involved. It should also be noted that each block in the block diagram and / or flowchart, as well as combinations of blocks in the block diagram and / or flowchart, may be implemented by a dedicated hardware-based system that performs the specified functions or operations, or may be implemented by a combination of dedicated hardware and computer instructions.
[0107] Those skilled in the art can clearly understand that for the sake of convenience and brevity of description, the specific working processes of the systems, devices, and units described above may refer to the corresponding processes in the foregoing method embodiments and will not be elaborated herein.
[0108] In several embodiments provided in the present application, it should be understood that the disclosed systems, devices, and methods may be implemented in other ways. For example, the device embodiments described above are merely illustrative. For example, the division of the units is only a logical function division, and there may be other division methods in actual implementation. For example, multiple units or page components may be combined or integrated into another system, or some features may be ignored or not executed. Another point is that the couplings, direct couplings, or communication connections shown or discussed with each other may be indirect couplings or communication connections through some interfaces, devices, or units, and may be in electrical, mechanical, or other forms.
[0109] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place, or may be distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
[0110] In addition, the functional units in various embodiments of the present application may be integrated into one processing unit, or each unit may exist physically alone, or two or more units may be integrated into one unit. The above-mentioned integrated units may be implemented in the form of hardware, or in the form of a combination of hardware and software functional units.
[0111] The integrated unit implemented in the form of software functional units can be stored in a computer-readable storage medium. The above-mentioned software functional units are stored in a storage medium and include several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) or a processor to execute some steps of the methods described in various embodiments of the present application. The foregoing storage medium includes: various media that can store program codes, such as USB flash drives, mobile hard disks, read-only memories (ROMs), random access memories (RAMs), magnetic disks, or optical discs.
[0112] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit them; although the present application has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that they can still modify the technical solutions described in the foregoing embodiments, or perform equivalent replacements on some of the technical features; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the spirit and scope of the technical solutions of various embodiments of the present application.
[0113] In addition, it is obvious that the word "including" does not exclude other units or steps, and the singular does not exclude the plural. The multiple units or devices stated in the apparatus claims can also be implemented by one unit or device through software or hardware. The terms first, second, etc. are used to denote names and do not denote any particular order.
Claims
1. A virtual operator customer marketing method triggered based on service resource status, characterized in that Including: Receiving the business requirements of users and generating a basic customer information form; The basic customer information form includes customer identity information and address identity information; The address identity information is the address corresponding to the business requirements corresponding to the customer identity information; Based on the business requirements, querying the first service resource missing address information table to obtain a first service resource query result; The first service resource missing address information table includes address information of areas where basic telecommunications operators provide telecommunications services; If the first service resource query result indicates that there is no service resource, generating an address information table and a pre-customer information form; the address information table includes the address identity information and a first timestamp; The pre-customer information form includes customer identity information and the address identity information; Based on a preset time period, updating the first service resource missing address information table to obtain a second service resource missing address information table; According to the address information table, querying the second service resource missing address information table to obtain a second service resource query result; If the second service resource query result indicates that there is service resource, generating a marketing task list form based on the address identity information, the first timestamp, and the pre-customer information form.
2. The virtual operator customer marketing method triggered based on the service resource status according to claim 1, wherein The first service resource missing address information table includes a second timestamp corresponding to the address identity information; The virtual operator customer marketing method triggered based on service resource status further includes: Confirming the minimum time difference between the first timestamp and the second timestamp; If the minimum time difference is greater than a first preset duration, updating the second timestamp in the first service resource missing address information table based on the first timestamp; If the time difference is less than the first preset duration, performing the step of updating the first service resource missing address information table based on a preset time period to obtain a second service resource missing address information table.
3. The virtual operator customer marketing method triggered based on the service resource status according to claim 2, characterized in that, There are multiple second timestamps corresponding to the address identity information; the virtual operator customer marketing method triggered based on service resource status further includes: Confirming the maximum time difference between the first timestamp and the second timestamp; If the maximum time difference is less than the first preset duration, retrieving the customer identity information associated with the address identity information corresponding to each second timestamp to obtain a target customer set; Generating the marketing task list form based on the target customer set.
4. The virtual operator customer marketing method triggered based on the service resource status according to any one of claims 1-3, characterized in that The virtual operator customer marketing method triggered based on service resource status further includes: If the first service resource query result indicates that there is service resource and the basic customer information form is new user information, generating the address information table; Updating the first service resource missing address information table based on the address information table.
5. The virtual operator customer marketing method triggered based on the service resource status according to any one of claims 1-3, characterized in that The first service resource missing address information table further includes service information, resource information, and status information; the address information, the service information, the resource information, and the status information are recorded in the form of field coding, field name, data type, annotation, primary key selection item, and required selection item.
6. The virtual operator customer marketing method triggered based on the service resource status according to any one of claims 1-3, characterized in that, The address information table further includes an address description, a superior address information, and a superior address description; the address description, the superior address information, and the superior address description are recorded in the form of a field code, a field name, a data type, a comment, a primary key selection item, and a required selection item.
7. The virtual operator customer marketing method triggered based on the service resource status according to any one of claims 1-3, characterized in that, The pre-customer information table further includes a customer contact phone number, a creation date, and a customer name; the customer contact phone number, the creation date, and the customer name are recorded in the form of a field code, a field name, a data type, a comment, a primary key selection item, and a required selection item.
8. The virtual operator customer marketing method triggered based on the service resource status according to any one of claims 1-3, characterized in that The marketing task list table includes task information, customer identity information, an operator, and a task status; the task information, the customer identity information, the operator, and the task status are recorded in the form of a field code, a field name, a data type, a comment, a primary key selection item, and a required selection item.
9. A virtual operator customer marketing system triggered based on the status of service resources, characterized in that, Comprising: At least one processor; A memory communicatively connected to the at least one processor; Wherein, the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to execute the method according to any one of claims 1 to 8.
10. A computer-readable medium having computer program instructions stored thereon, the computer program instructions being executable by a processor to implement the method according to any one of claims 1 to 8.