Business processing method and electronic equipment based on renewal identification

Abstract

The present invention relates to the technical field of business processing, and discloses a business processing method and electronic device based on a renewal identifier, comprising obtaining the identity information of a service object and a service personnel in a business request; upon receiving a business termination instruction from the service personnel, obtaining corresponding business termination reason information; mapping the service object identity information, the service personnel identity information, and the business termination reason information; responding to the service object's renewal request, obtaining the mapped service personnel identity information and business termination reason information through the service object identity information, and generating a business renewal identifier; and based on the business renewal identifier, sending the renewal request and the termination reason information to a pending processing queue of the corresponding service personnel. The processing method and electronic device of the present invention reduce the cost of repeated material review and communication, and significantly improve business processing efficiency.

Description

Technical Field

[0001] The present invention relates to the technical field of business processing, and in particular to a business processing method and electronic equipment based on renewal identification. Background Art

[0002] When users visit relevant offices to handle various types of business, the existing business process often requires them to bring multiple documents for on-site review based on the office's requirements. However, in the actual process, users often encounter discrepancies or incomplete documents due to insufficient understanding of the business requirements or incomplete preparation. In such cases, after reviewing the documents, the business processing staff will usually reject the application and inform the user that they need to supplement or correct the relevant documents.

[0003] When users complete the materials and re-process the same business, since the allocation of business processing windows usually adopts a random or sequential calling mechanism, there is a high probability that the original processing staff will not be able to accept the user's second application. Different service personnel have certain differences in their understanding and grasp of material review, resulting in repeated review of materials. Users need to explain the material situation many times, and even repeated returns, which seriously affects the efficiency of business processing and increases the communication and review workload of service personnel. Summary of the Invention

[0004] To this end, the purpose of the present invention is to overcome the problem of low business processing efficiency in the existing technology, and to provide a business processing method and electronic device based on a renewal identifier, which associates the service object with the original service personnel and the reason for business termination when the business is terminated, and generates a business renewal identifier when the user submits a renewal request, thereby achieving accurate matching of the renewal request with the original service personnel, reducing the cost of repeated material review and communication, and significantly improving business processing efficiency.

[0005] In a first aspect, to solve the above technical problems, an embodiment of the present invention provides a business processing method based on a renewal identifier, comprising:

[0006] Obtain the service object identity information and service personnel identity information of the business request;

[0007] When receiving a service suspension instruction from the service personnel, obtaining corresponding service suspension reason information;

[0008] Mapping the service object identity information, service personnel identity information and service suspension reason information;

[0009] In response to the renewal request of the service object, the service object identity information is used to obtain the mapped service personnel identity information and the reason for business suspension information, and a business renewal identifier is generated;

[0010] Based on the service renewal identifier, the renewal request and the service suspension reason information are sent to a waiting queue of a corresponding service personnel.

[0011] In one embodiment of the present invention, the method further includes, upon receiving an instruction from the service personnel that the renewal request cannot be processed, migrating the renewal request and the service suspension reason information to a waiting queue of a second service personnel associated with the service personnel.

[0012] In one embodiment of the present invention, the renewal request and the service termination reason information are transferred to a pending queue of a second service personnel associated with the service personnel, including writing the second service personnel and the service personnel corresponding to the service renewal identifier into a mapping table and outputting a confirmation signal indicating successful writing; in response to the confirmation signal, updating the service personnel identity information in the service renewal identifier to the second service personnel identity information, obtaining an updated service renewal identifier; and based on the updated service renewal identifier, transferring the renewal request and the service termination reason information to the pending queue of the second service personnel.

[0013] In one embodiment of the present invention, determining the second service personnel includes parsing the business suspension reason information to obtain a standardized suspension reason code; inputting the suspension reason code into a preset rule engine to obtain a list of candidate service personnel; obtaining the current number of pending tasks for each service personnel in the candidate service personnel list, and marking the service personnel with the least current number of pending tasks as the second service personnel.

[0014] In one embodiment of the present invention, migrating the renewal request and the business termination reason information to the pending queue of the second service personnel also includes deleting the renewal request from the pending queue of the service personnel corresponding to the business renewal identifier; packaging the renewal request, the business termination reason information and the updated business renewal identifier into a migration data packet; and sending the migration data packet to the pending queue of the second service personnel.

[0015] In one embodiment of the present invention, the mapped service personnel identity information and business suspension reason information are obtained through the service object identity information, and a business continuation identifier is generated, including encoding the service object identity information, the service personnel identity information and the business suspension reason information to obtain an initial code; extracting the current timestamp as a salt value, using the salt value to encrypt the initial code to obtain an encrypted code; performing a first hash operation on the encrypted code to generate an intermediate hash value; performing an XOR operation on the intermediate hash value and the initial code, and performing a second hash operation on the result of the XOR operation to obtain the business continuation identifier.

[0016] In one embodiment of the present invention, the service object identity information, service personnel identity information and business suspension reason information are encoded in a segmented parallel manner, which includes encoding the service object coding information and the service personnel coding information respectively to obtain a service object identity code and a service personnel identity code; connecting the service object identity code and the service personnel identity code based on a first delimiter to obtain a spliced ​​code; encoding the business suspension reason information to obtain a business suspension reason code; and connecting the spliced ​​code and the business suspension reason code based on a second delimiter to obtain the initial code.

[0017] In one embodiment of the present invention, before sending the renewal request to the corresponding service personnel's pending queue, it also includes parsing the business suspension reason information to obtain a supplementary material list or modification instructions that matches the business suspension reason information; pushing the supplementary material list or modification instructions to the service object; receiving the supplementary materials or modification confirmation submitted by the service object, and updating the status of the business renewal indicator.

[0018] In one embodiment of the present invention, parsing the business suspension reason information to obtain a supplementary materials list or modification instructions that matches the business suspension reason information includes parsing the business suspension reason information to obtain a standardized suspension reason code; inputting the suspension reason code into a preset rule engine to obtain a missing material identifier or data correction rule bound to the suspension reason code; generating the supplementary materials list based on the missing material identifier; or generating the modification instructions based on the data correction rule.

[0019] On the second aspect, based on the same inventive concept, an embodiment of the present invention also provides an electronic device, including: a processor, and a memory for storing a program, wherein the program includes instructions, and when the instructions are executed by the processor, the processor executes the business processing method based on the renewal identifier.

[0020] The above technical solution of the present invention has the following beneficial effects compared with the prior art:

[0021] The business processing method and electronic device based on renewal identification described in the present invention map the service object identity information, service personnel identity information and business suspension reason information when the business is terminated, and when the user makes a renewal request, associate the service object identity information, service personnel identity information and business suspension reason information to generate a business renewal identification. When the user renews the same business, the previous service personnel is accurately matched through the business renewal identification, reducing the repeated review of materials and communication costs, and significantly improving business processing efficiency. BRIEF DESCRIPTION OF THE DRAWINGS

[0022] In order to make the content of the present invention more clearly understood, the present invention is further described in detail below based on specific embodiments of the present invention in conjunction with the accompanying drawings, wherein:

[0023] Figure 1 Flowchart of a business processing method based on a renewal identifier in a preferred embodiment of the present invention;

[0024] Figure 2 Flowchart of migrating to a second service personnel waiting queue associated with a service personnel in a preferred embodiment of the present invention;

[0025] Figure 3 This is a flowchart of a business processing method based on a renewal identifier in another embodiment of the present invention;

[0026] Figure 4 Schematic diagram of the structure of an electronic device in a preferred embodiment of the present invention. DETAILED DESCRIPTION

[0027] The present invention will be further described below with reference to the accompanying drawings and specific embodiments so that those skilled in the art can better understand the present invention and implement it. However, the embodiments are not intended to limit the present invention.

[0028] The purpose of the embodiment of the present invention is to solve the problem of low business processing efficiency when a user is handled by different service personnel when applying for the same business again after the business is terminated. A business processing method and electronic device based on a renewal identifier are provided. When the business is terminated, the service object is associated with the original service personnel and the reason for the business termination, and when the user submits a renewal request, a business renewal identifier is generated to achieve accurate matching of the renewal request with the original service personnel, reduce the repeated review of materials and communication costs, and significantly improve business processing efficiency. The method is suitable for various business processing scenarios such as government halls and citizen service centers, especially citizen service centers, and can significantly improve business renewal efficiency and user experience.

[0029] Reference Figure 1 As shown, the embodiment of the present invention provides a business processing method based on renewal identification, including:

[0030] S100: Obtain the service recipient and service personnel identity information of the service request;

[0031] S200: When receiving a service suspension instruction from the service personnel, obtaining corresponding service suspension reason information;

[0032] S300: Mapping the service object identity information, service personnel identity information, and service suspension reason information;

[0033] S400, in response to the renewal request of the service object, through the service object identity information, obtain the mapped service personnel identity information and business suspension reason information, generate a business renewal logo;

[0034] S500: Based on the service renewal identifier, the renewal request and the service suspension reason information are sent to a waiting queue of a corresponding service personnel.

[0035] In specific application scenarios, when the server receives a business processing request initiated by the service object, it automatically collects and records the service object's identity information (such as name, ID number, contact number, etc.), as well as the identity information of the service personnel assigned to it (such as work number, position number, window number, etc.). This information is stored in the database of the business processing management system to prepare for subsequent processing procedures.

[0036] During the business processing process, if the service personnel find that the materials submitted by the service object are incomplete, the information is incorrect, or other situations do not meet the legal requirements, the service personnel will issue a "business suspension" instruction, that is, a "return" instruction through the business system. The server side will collect and record detailed information on the reasons for business suspension, such as "lack of ID card copy", "expired certificate", "incomplete form", etc.

[0037] The server maps and stores the service recipient and service personnel identity information, as well as the service termination reason information, in the form of an association. For example, the system can create a service processing mapping record in the database, containing fields such as the unique service number, service recipient ID, service personnel ID, service termination reason, and timestamp, enabling subsequent rapid retrieval and accurate association.

[0038] After completing the relevant materials, the service object can resubmit the renewal request through the online platform or on-site. After receiving the renewal request, the server will automatically search the aforementioned business mapping record with the service object's identity information as the keyword, obtain the service personnel identity information and business suspension reason information associated with the service object, and generate a unique business renewal identifier based on these data. The business renewal identifier contains the service object identity information, the original service personnel identity information, the suspension reason information and the business history number, which is used for the automatic flow and tracking of subsequent business.

[0039] Based on the business renewal identifier, the server automatically pushes the service object's renewal request and the original business termination reason information to the corresponding service personnel's pending queue to ensure that the renewal business is handled by the original service personnel who are most familiar with the situation.

[0040] The solution of the embodiment of the present invention achieves closed-loop management of information flow and process flow during business processing through the mapping of "service suspension" and the triple of "service recipient identity information - service personnel identity information - service suspension reason information", and the generation of a "service continuation identifier" based on this mapping. This comprehensively solves the long-standing pain points in business processing, such as information fragmentation, repeated review, and communication compensation, and has outstanding results:

[0041] First, it enables closed-loop management of the entire business process: In the past, when users encountered rejections due to incomplete documents during business processing, this information was often only reflected in simple return records, lacking structured system tracking and collection. In the embodiment of the present invention, through the "business suspension" event, the identity information of the service recipient and service personnel, as well as detailed information on the reasons for business suspension, are collected in real time, and structured mapping is performed in the form of triples to form a complete and searchable historical processing record. In this way, each business, from initiation to suspension to continuation, is supported by a clear information chain, achieving complete closed-loop management of business processing.

[0042] Secondly, break down the information barriers in the renewal process: through the "service object identity information-service personnel identity information-business suspension reason information" triple mapping, accurately identify the person who handled the last business of each service object and the specific reason for the suspension of the business. When renewing the business, automatically retrieve the mapping relationship and generate a "business renewal identifier" containing the original service personnel and suspension reason information. In this way, no matter when and through what channel the service object renews the business, the original business context can be quickly restored with the help of the business renewal identifier to avoid information fragmentation and repeated communication.

[0043] Secondly, renewal requests are automatically and accurately distributed: based on the business renewal mark, the system automatically pushes the renewal request and the suspension reason information to the original service personnel's pending queue, so that the original service personnel can handle it specifically; because the original service personnel are most familiar with the reasons for the return and the last review situation, they can complete the subsequent review more quickly and in a more targeted manner, greatly improving the renewal processing efficiency and reducing the risk of repeated review of materials and misjudgment.

[0044] Fourth, it enhances the intelligence and data-driven nature of business management: By combining triplet mapping with business renewal identification, data accumulation and traceability across the entire business process are achieved, facilitating subsequent business process optimization, data analysis, and service quality monitoring. This approach also facilitates the integration of more intelligent management features, such as smart notifications, performance appraisals, and risk warnings.

[0045] In actual applications, there are factors that prevent the original service personnel from processing renewal requests normally, such as temporary shifts, vacations, leave or adjustment of leave, job adjustments, business conflicts or special circumstances that require avoidance, etc. In order to solve the problem that the original service personnel cannot process renewal requests normally, the embodiment of the present invention, based on the aforementioned business processing method based on renewal identification, also includes migrating the renewal request and the business suspension reason information to the waiting queue of the second service personnel associated with the service personnel when receiving the instruction from the service personnel that the renewal request cannot be processed. By automatically migrating the renewal request and the business suspension reason information to the second service personnel, there is no need for the service object to submit the request or wait again, which improves the timeliness of the processing of the renewal business and reduces processing interruptions and delays; at the same time, the second service personnel are intelligently allocated based on rules to avoid blockage of the renewal process due to the unavailability of a single service personnel, thereby achieving high availability and flexible fault tolerance of business flow.

[0046] Specifically, refer to Figure 2 As shown, the renewal request and the business termination reason information are migrated to the waiting queue of the second service personnel associated with the service personnel, including writing the second service personnel and the service personnel corresponding to the business renewal identifier (hereinafter referred to as the "original service personnel") into a mapping table, and outputting a confirmation signal of successful writing; in response to the confirmation signal, updating the service personnel identity information in the business renewal identifier to the second service personnel identity information, and obtaining an updated business renewal identifier; according to the updated business renewal identifier, migrating the renewal request and the business termination reason information to the waiting queue of the second service personnel.

[0047] In a specific application scenario, when the server detects that the original service staff issues an "unable to process renewal request" instruction due to reasons such as vacation, job transfer, or workload saturation, the following processing flow is automatically triggered:

[0048] When the server detects that the original service provider is unable to process a renewal request, the system automatically selects a second service provider associated with the original service provider based on pre-set association rules. The server then writes the second service provider's identity information into a mapping table with the service provider's identity information recorded in the current business renewal identifier, establishing a correspondence between the original and second service providers. After writing to the mapping table, the server generates and outputs a "write successful" confirmation signal. By pre-writing the service provider replacement relationship into the mapping table and obtaining confirmation of the write, the renewal identifier is updated based on reliable data, preventing the loss of responsible person information or data loss caused by asynchronous operations, and achieving strict synchronization and consistency in data flow.

[0049] The server side responds to the above confirmation signal, updates the service personnel identity information field in the business renewal identification with the identity information of the second service personnel, generates and obtains the updated business renewal identification; based on the updated business renewal identification, the server side migrates the renewal request and its business termination reason information to the second service personnel's pending queue, realizing seamless business flow, and uses the confirmation signal to drive subsequent steps, automatically migrating the renewal request and termination reason information to the second service personnel's pending queue without manual intervention, greatly improving business flow efficiency and response speed.

[0050] In addition, through a step-by-step, signal-driven data consistency mechanism, it can be easily expanded to more complex scenarios such as multi-level personnel migration, load balancing, and authority allocation, thereby improving the scalability and maintainability of the system.

[0051] In an embodiment of the present invention, for the scenario where the original service personnel is unable to continue processing the renewal request, the selection of the second service personnel adopts the following intelligent decision-making process: determining the second service personnel, including parsing the business suspension reason information to obtain a standardized suspension reason code; inputting the suspension reason code into a preset rule engine to obtain a list of candidate service personnel; obtaining the current number of pending tasks of each service personnel in the candidate service personnel list, and marking the service personnel with the least number of current pending tasks as the second service personnel.

[0052] In a specific application scenario, after receiving an instruction indicating that the original service personnel is unable to process a renewal request, the server first parses the service suspension reason information related to the renewal request. Using techniques such as text matching, keyword recognition, or natural language processing, the server converts the unstructured service suspension reason text into standardized suspension reason codes. For example, "missing ID card copy" is mapped to code A01, and "expired household registration" is mapped to code B02. The server inputs the standardized suspension reason codes into a pre-configured business rules engine. Based on the suspension reason codes, the rules engine matches service personnel with the corresponding processing qualifications, business permissions, or skills to generate a list of candidate service personnel. For example, suspensions involving Category A materials are handled by Group A service personnel, while Category B materials are handled by Group B service personnel. The server obtains the current backlog of tasks for each service personnel in the candidate list, assesses each candidate's workload in real time, and marks the service personnel with the lowest current backlog as the optimal candidate for assignment—the second service personnel. The server writes the identity information of the second service personnel into the service personnel-business renewal identification mapping table and generates a write confirmation signal to drive the subsequent update of the business renewal identification and the migration of the renewal request.

[0053] Although the second service staff is not the original service staff and cannot directly inherit the original processing experience and communication context with the user, through the structured and standardized association of detailed business termination information in the business renewal mark, the second service staff can quickly understand the historical processing nodes and termination reasons, significantly reducing the probability of repeated communication and re-return due to information asymmetry, thereby compensating for the efficiency reduction caused by the replacement of the original service staff.

[0054] Furthermore, migrating the renewal request and the business termination reason information to the pending queue of the second service personnel also includes deleting the renewal request from the pending queue of the service personnel corresponding to the business renewal identifier; packaging the renewal request, the business termination reason information and the updated business renewal identifier into a migration data packet; and sending the migration data packet to the pending queue of the second service personnel.

[0055] In a specific application scenario, when it is detected that the original service personnel is unable to process a renewal request, the renewal request is first deleted from the original service personnel's pending queue to avoid repeated allocation of requests across multiple queues, thereby preventing conflicts and confusion in subsequent business processing. The current renewal request, the associated business suspension reason information, and the business renewal identifier that has been updated to the second service personnel's identity information are then packaged to generate a unified migration data package. This data package can use a structured format, such as JSON or XML, to ensure the integrity of business data and ease of parsing and traceability. Using the migration data package, the renewal request, business suspension reason information, and the updated business renewal identifier are migrated as a whole, allowing the second service personnel to obtain all historical and key information in a "one-stop" manner, reducing repeated communication and operations caused by information fragmentation and improving acceptance efficiency. The above migration data package is then pushed to the second service personnel's pending queue. Upon receiving the data package, the second service personnel can fully understand the entire context of the renewal request, including historical business flows, supplementary material requirements, and changed responsibilities, achieving seamless business connection. The business migration operation is transparent to the service recipient, eliminating the need for them to repeatedly submit documents or explain their progress, significantly improving service continuity and responsiveness. A detailed log of the migration operation is also recorded, including queue deletion, data packet generation, push time, and secondary service personnel information, facilitating subsequent query, tracing, and statistical analysis.

[0056] In the renewal process, the business renewal identifier serves as the "unique certificate" for each business to flow across nodes and associate with data. Its security, uniqueness, and non-tamperability are crucial. In order to meet the high requirements of government services, public business processing, etc. for information security and business traceability, the solution of the embodiment of the present invention adopts a secure, unique and tamper-proof business renewal identifier generation method to ensure the accuracy of the identifier and information security in the business flow. Specifically, the method comprises: obtaining the mapped service personnel identity information and business termination reason information through the service object identity information, and generating a business renewal identifier, including encoding the service object identity information, service personnel identity information and business termination reason information to obtain an initial code; extracting the current timestamp as a salt value, and using the salt value to encrypt the initial code to obtain an encrypted code; performing a first hash operation on the encrypted code to generate an intermediate hash value; performing an XOR operation on the intermediate hash value and the initial code, and performing a second hash operation on the result of the XOR operation to obtain the business renewal identifier.

[0057] In specific application scenarios, when responding to a service recipient's renewal request, the service recipient's identity information (such as ID number, user ID), the service personnel's identity information (such as employee number, position number), and the reason for service suspension (such as a standardized suspension reason code) are first jointly encoded. For example, this information is concatenated or combined into a unique string or byte sequence to generate an initial code. The current timestamp is then obtained and used as a "salt" to encrypt the initial code. The salting process can use a symmetric or asymmetric encryption algorithm to combine the timestamp with the initial code to generate an unpredictable encrypted code, effectively preventing simple reuse and derivation of the initial code. The encrypted code is then hashed using a hashing algorithm (such as SHA-256 or MD5) to produce an intermediate hash value. This hashing operation ensures the code is irreversible and tamper-resistant, enhancing the security of the renewal mark. The intermediate hash value is then bit-by-bit XORed with the initial code, and the result is hashed again (a second hashing operation) to further enhance the randomness and anti-counterfeiting properties of the renewal mark. Finally, the result of the second hash operation is used as the business renewal identifier. This business renewal identifier can be used as a unique index for system components such as databases and message queues throughout the business renewal process.

[0058] In summary, by encoding the service object identity information, service personnel identity information and business termination reason information, and combining timestamp encryption, multi-round hashing and XOR and other security processing processes to generate a business continuation identification, it can not only achieve the uniqueness, unpredictability and tamper-proofness of the identification in the entire business process, but also facilitate the automation, compliance and traceability management of the business system, significantly improving the efficiency and security level of business handling.

[0059] For the generation of the business renewal identifier, a segmented parallel coding method is adopted to process the service object identity information, service personnel identity information and business termination reason information, which includes encoding the service object coding information and the service personnel coding information respectively to obtain the service object identity code and the service personnel identity code; connecting the service object identity code and the service personnel identity code based on a first delimiter to obtain a spliced ​​code; encoding the business termination reason information to obtain a business termination reason code; connecting the spliced ​​code and the business termination reason code based on a second delimiter to obtain the initial code.

[0060] In specific application scenarios, after receiving the service recipient's identity information, it is independently encoded according to preset rules (such as hashing, encryption, or a specific encoding algorithm) to generate a service recipient identity code. For example, information such as the name and ID number can be concatenated and hashed to obtain a unique service recipient identity code. Service personnel identity information (such as employee number and position number) is also encoded using independent encoding rules to generate a service personnel identity code, ensuring its uniqueness and security. Based on a first delimiter (such as "-" or "_"), the obtained service recipient identity code is concatenated with the service personnel identity code to obtain a concatenated code. The service suspension reason information is independently encoded, such as by hashing or encrypting a standardized reason code or text summary to obtain a service suspension reason code. Based on a second delimiter (such as "#" or "|"), the concatenated code is concatenated with the service suspension reason code to generate the final initial code. Segmented parallel coding processes the service object identity information, service personnel identity information, and business termination reason information independently and encodes them separately without waiting for the overall data to be aggregated. This segmented parallel coding method utilizes the server's parallel computing resources, which can significantly shorten the coding time, increase the speed of identification generation, and meet the performance requirements in high-concurrency business processing scenarios. In addition, each segment of information is independently encoded. If new business fields (such as processing type, business timestamp, etc.) need to be expanded later, new coding segments can be directly added without affecting the existing coding rules and logical structure, which facilitates the upgrade and maintenance of the business system. Based on this, the adoption of segmented parallel coding not only greatly improves the efficiency and security of business renewal identification generation, but also gives business renewal identification structured, modular, and extensible capabilities, laying a solid foundation for the intelligent, automated, and compliance management of subsequent business systems.

[0061] In actual government affairs and business processing scenarios, the fundamental reason for the vast majority of returns and renewals is that the service recipients submitted incomplete materials, inconsistent formats, or incorrect forms for the first time. If intelligent guidance is not provided in advance for the reasons for suspension, it is very easy to encounter repeated problems such as "supplemented materials are still inconsistent" or "users do not understand how to modify" during renewal, resulting in multiple business transfers and low efficiency. In order to solve this problem, in the embodiment of the present invention, before the business transfer, the reasons for business suspension are actively analyzed, the most accurate list of supplementary materials or modification instructions are automatically matched, and through intelligent push, the service recipients are helped to accurately complete material preparation and error correction, which significantly improves the one-time pass rate of subsequent processing and reduces the probability of secondary returns; the specific plan is as follows: Refer to Figure 3 As shown, before sending the renewal request to the corresponding service personnel's pending queue, it also includes parsing the business suspension reason information, obtaining a supplementary material list or modification instructions that matches the business suspension reason information; pushing the supplementary material list or modification instructions to the service object; receiving the supplementary materials or modification confirmation submitted by the service object, and updating the status of the business renewal indicator.

[0062] In specific application scenarios, the business suspension reason recorded in the business renewal indicator is parsed. Based on the parsing results, the system searches the pre-set business rule library and automatically matches the supplementary materials list or modification instructions corresponding to the suspension reason information. For example, for the suspension reason of "missing ID card copy", the system retrieves the supplementary materials list as "original ID card and copy". By parsing the suspension reason and intelligently pushing a dedicated supplementary list or instructions, the service recipient can accurately prepare the required materials or complete the modification in one go, greatly reducing the probability of further rejection. Through APP messages, SMS, WeChat, email, etc., the list of supplementary materials or modification instructions are accurately pushed to the service objects. The pushed content can list in detail the materials that need to be submitted or the specific operations that need to be performed, helping the service objects to quickly understand and prepare relevant materials; the service objects upload supplementary materials or submit modification confirmation through online channels according to the pushed list or instructions, and the server side verifies the received information to ensure that the materials are complete, the format is standardized or the operations have been completed as required; after successfully receiving the supplementary materials or modification confirmation, the status field of the business renewal mark is updated, and its status is changed from "pending supplementary materials" or "pending modification" to "pending review" or "transferable" to prepare for subsequent business processing; after the status update is completed, the renewal request will be sent to the corresponding service personnel's pending queue to achieve seamless business flow; ensure that all pending review businesses have completed the preconditions before entering the service personnel queue, which effectively avoids "invalid renewal" occupying service window resources and makes business flow smoother.

[0063] Specifically, the business suspension reason information is parsed to obtain a supplementary materials list or modification guide that matches the business suspension reason information, including parsing the business suspension reason information to obtain a standardized suspension reason code; inputting the suspension reason code into a preset rule engine to obtain a missing material identifier or data correction rule bound to the suspension reason code; generating the supplementary materials list according to the missing material identifier; or generating the modification guide according to the data correction rule.

[0064] In a specific application scenario, after receiving the business suspension reason information contained in the business renewal identifier, the information is first semantically parsed. Using methods such as keyword extraction, text template matching, or natural language processing, unstructured or diverse descriptions are converted into standardized suspension reason codes preset by the system. For example, "ID card copy not submitted", "household registration book not uploaded", etc. are standardized into codes C01, D02, etc. The standardized suspension reason codes are input into the preset rule engine, which maintains the mapping relationship between the suspension reason codes and the missing material identifiers and data correction rules; for example:

[0065] C01 → Missing materials: ID card copy; D02 → Correction rules: Household registration book photo needs to be re-uploaded, and the image must be clear and non-reflective.

[0066] Based on the information returned by the rule engine, a matching list of supplementary materials or modification guidelines is automatically generated:

[0067] For missing material identification, all required supplementary materials are compiled into a supplementary materials list. For data correction rules, the system generates instructions with specific correction steps (such as photography specifications and form filling requirements). The automatically generated supplementary materials list or correction instructions are sent to service recipients via push notifications, app notifications, text messages, or emails, ensuring they are informed of the required preparations or revisions in a timely and accurate manner.

[0068] By standardizing the diverse business suspension reason information into suspension reason codes and automatically matching supplementary materials or data correction rules based on the rule engine, the "supplementary materials" or "corrected data" can be pushed automatically, significantly reducing the repetitive work of service personnel and reducing manual interpretation, proofreading, verification and other links.

[0069] The business processing method based on renewal identification described in the present invention maps the service object identity information, service personnel identity information and business suspension reason information when the business is terminated, and when the user makes a renewal request, associates the service object identity information, service personnel identity information and business suspension reason information to generate a business renewal identification. When the user renews the same business, the previous service personnel is accurately matched through the business renewal identification, which reduces the repeated review of materials and communication costs, and significantly improves business processing efficiency.

[0070] An embodiment of the present invention further provides a non-transitory machine-readable medium storing a computer program, wherein the computer program, when executed by a processor of a computer, is used to cause the computer to perform a method of an embodiment of the present invention.

[0071] An embodiment of the present invention further provides a computer program product, including a computer program, wherein when the computer program is executed by a processor of a computer, it is used to enable the computer to perform a method of an embodiment of the present invention.

[0072] An embodiment of the present invention further provides an electronic device, comprising: at least one processor; and a memory communicatively connected to the at least one processor. The memory stores a computer program executable by the at least one processor, wherein the computer program, when executed by the at least one processor, causes the electronic device to perform a method according to an embodiment of the present invention.

[0073] refer to Figure 4 , a structural block diagram of an electronic device that can serve as a server or client of an embodiment of the present invention will now be described, which is an example of a hardware device that can be applied to various aspects of the embodiments of the present invention. The electronic device is intended to represent various forms of digital electronic computer devices, such as laptop computers, desktop computers, workstations, personal digital assistants, servers, blade servers, mainframe computers, and other suitable computers. The electronic device can also represent various forms of mobile devices, such as personal digital processing, cellular phones, smart phones, wearable devices, and other similar computing devices. The components shown herein, their connections and relationships, and their functions are merely examples and are not intended to limit the implementation of the embodiments of the present invention described and / or claimed herein.

[0074] like Figure 4 As shown, the electronic device includes a computing unit 401, which can perform various appropriate actions and processes according to a computer program stored in a read-only memory (ROM) 402 or a computer program loaded from a storage unit 408 into a random access memory (RAM) 403. RAM 403 can also store various programs and data required for the operation of the electronic device. The computing unit 401, ROM 402, and RAM 403 are connected to each other via a bus 404. An input / output (I / O) interface 405 is also connected to the bus 404.

[0075] Multiple components in the electronic device are connected to the I / O interface 405, including an input unit 406, an output unit 407, a storage unit 408, and a communication unit 409. The input unit 406 can be any type of device capable of inputting information into the electronic device. The input unit 406 can receive input digital or character information and generate key signal inputs related to user settings and / or function control of the electronic device. The output unit 407 can be any type of device capable of presenting information and can include, but is not limited to, a display, a speaker, a video / audio output terminal, a vibrator, and / or a printer. The storage unit 408 can include, but is not limited to, a magnetic disk and an optical disk. The communication unit 409 allows the electronic device to exchange information / data with other devices via a computer network such as the Internet and / or various telecommunication networks and can include, but is not limited to, a modem, a network card, an infrared communication device, and / or a wireless communication transceiver, such as a Bluetooth device, a WiFi device, a WiMax device, a cellular communication device, and / or the like.

[0076] Computing unit 401 can be any general-purpose and / or specialized processing component with processing and computing capabilities. Some examples of computing unit 401 include, but are not limited to, a CPU, a graphics processing unit (GPU), various specialized artificial intelligence (AI) computing units, various computing units that run machine learning model algorithms, a digital signal processor (DSP), and any suitable processor, controller, microcontroller, etc. Computing unit 401 performs the various methods and processes described above. For example, in some embodiments, method embodiments of the present invention may be implemented as a computer program tangibly embodied in a machine-readable medium, such as storage unit 408. In some embodiments, part or all of the computer program may be loaded and / or installed onto the electronic device via ROM 402 and / or communication unit 409. In some embodiments, computing unit 401 may be configured to perform the above-described methods by any other suitable means (e.g., via firmware).

[0077] Those skilled in the art will appreciate that the embodiments of the present application may be provided as methods, systems, or computer program products. Therefore, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment, or an embodiment combining software and hardware. Furthermore, the present application may take the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to magnetic disk storage, CD-ROM, optical storage, etc.) containing computer-usable program code.

[0078] The present application is described with reference to the flowcharts and / or block diagrams of the methods, devices (systems), and computer program products according to the embodiments of the present application. It should be understood that each process and / or block in the flowchart and / or block diagram, as well as the combination of processes and / or blocks in the flowchart and / or block diagram, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general-purpose computer, a special-purpose computer, an embedded processor, or other programmable data processing device to produce a machine, so that the instructions executed by the processor of the computer or other programmable data processing device generate instructions for implementing the processes in the flowchart and / or block diagram. Figure 1 a process or multiple processes and / or boxes Figure 1 A device that provides the functions specified in a block or multiple blocks.

[0079] These computer program instructions may also be stored in a computer readable memory that can direct a computer or other programmable data processing device to work in a specific manner, so that the instructions stored in the computer readable memory produce an article of manufacture comprising an instruction device, which implements the process Figure 1 a process or multiple processes and / or boxes Figure 1 The function specified in one or more boxes.

[0080] These computer program instructions can also be loaded onto a computer or other programmable data processing device so that a series of operational steps are executed on the computer or other programmable device to produce a computer-implemented process, thereby providing the instructions executed on the computer or other programmable device for implementing the process. Figure 1 a process or multiple processes and / or boxes Figure 1 The steps for the function specified in one or more boxes.

[0081] Obviously, the above embodiments are merely examples for clarity of explanation and are not intended to limit the implementation methods. Those skilled in the art will appreciate that other variations or modifications can be made based on the above description. It is not necessary and impossible to enumerate all implementation methods here. However, obvious variations or modifications derived therefrom remain within the scope of protection of the embodiments of the present invention.

Claims

1. A business processing method based on a renewal mark is characterized by: include, Obtain the service object identity information and service personnel identity information of the business request; When receiving a service suspension instruction from the service personnel, obtaining corresponding service suspension reason information; Mapping the service object identity information, service personnel identity information and service suspension reason information; In response to the renewal request of the service object, the mapped service personnel identity information and service suspension reason information are obtained through the service object identity information, and a service renewal identifier is generated, where the service renewal identifier includes the service object identity information, the original service personnel identity information and the service suspension reason information; Based on the service renewal identifier, the renewal request and the service suspension reason information are sent to a waiting queue of a corresponding service personnel; Upon receiving an instruction from the service personnel that the renewal request cannot be processed, the renewal request and the service suspension reason information are transferred to a pending queue of a second service personnel associated with the service personnel, the step comprising: writing the second service personnel and the service personnel corresponding to the service renewal identifier into a mapping table, and outputting a confirmation signal indicating successful writing; in response to the confirmation signal, updating the service personnel identity information in the service renewal identifier to the identity information of the second service personnel, thereby obtaining an updated service renewal identifier; and, based on the updated service renewal identifier, transferring the renewal request and the service suspension reason information to the pending queue of the second service personnel; Determining the second service personnel includes: parsing the business suspension reason information to obtain a standardized suspension reason code; inputting the suspension reason code into a preset rule engine to obtain a list of candidate service personnel; obtaining the current number of pending tasks of each service personnel in the candidate service personnel list, and marking the service personnel with the least current number of pending tasks as the second service personnel.

2. The business processing method based on renewal identification according to claim 1, characterized in that: Migrating the renewal request and the service suspension reason information to the second service personnel's waiting queue, further comprising: Deleting the renewal request from the waiting queue of the service personnel corresponding to the business renewal identifier; Packing the renewal request, the service suspension reason information and the updated service renewal identifier into a migration data packet; The migration data packet is sent to the waiting queue of the second service personnel.

3. The business processing method based on renewal identification according to claim 1, characterized in that: Through the service object identity information, the mapped service personnel identity information and service suspension reason information are obtained to generate a service continuation identifier, including: Encoding the service object identity information, service personnel identity information and service suspension reason information to obtain an initial code; Extracting the current timestamp as a salt value, and using the salt value to encrypt the initial code to obtain an encrypted code; Performing a first hash operation on the encrypted code to generate an intermediate hash value; An XOR operation is performed on the intermediate hash value and the initial code, and a second Hash operation is performed on the result of the XOR operation to obtain the service renewal identifier.

4. The business processing method based on renewal identification according to claim 3, characterized in that: The service object identity information, service personnel identity information and service suspension reason information are encoded in a segmented and parallel manner, which includes: Encode the service object coding information and the service personnel coding information respectively to obtain the service object identity code and the service personnel identity code; Connecting the service object identity code and the service personnel identity code based on the first delimiter to obtain a spliced ​​code; Encoding the service suspension reason information to obtain a service suspension reason code; The concatenated code and the service suspension reason code are connected based on the second delimiter to obtain the initial code.

5. The business processing method based on renewal identification according to claim 1, characterized in that: Before sending the renewal request to the corresponding service personnel's waiting queue, the method further includes: Parsing the information on the reasons for business suspension and obtaining a list of supplementary materials or modification instructions that match the information on the reasons for business suspension; Pushing the supplementary materials list or modification instructions to the service recipient; Receive the supplementary materials or modification confirmation submitted by the service object, and update the status of the business renewal indicator.

6. The business processing method based on renewal identification according to claim 5, characterized in that: Analyze the information on the reasons for business suspension and obtain a list of supplementary materials or modification instructions that match the information on the reasons for business suspension. include, Parsing the service suspension reason information to obtain a standardized suspension reason code; Inputting the suspension reason code into a preset rule engine to obtain a missing material identifier or data correction rule bound to the suspension reason code; generating the supplementary materials list according to the missing materials identifier; Alternatively, the modification guide is generated according to the data modification rule.

7. Electronic equipment, including: A processor and a memory storing a program, wherein the program includes instructions, and when the instructions are executed by the processor, the processor executes the business processing method based on the renewal identifier according to any one of claims 1 to 6.

Images