Intelligent question-answering system for financial reimbursement of hospital staff based on chatflow

Through the intelligent question-and-answer system based on ChatFlow, using keyword matching, image guidance and large language model processing, combined with medical information, the problem of inefficiency in financial reimbursement for hospital employees was solved, and efficient and accurate financial reimbursement consultation and business upgrades were achieved.

CN120804250APending Publication Date: 2025-10-17WOMEN & CHILDRENS MEDICAL CENTER AFFILIATED WITH GUANGZHOU MEDICAL UNIVERSITY
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Patent Information

Application Number
CN202510881350.1
Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Filing Date
2025-06-27
Publication Date
2025-10-17

AI Technical Summary

Technical Problem

The reliance on manual telephone consultation and OA systems for hospital staff financial reimbursement leads to low efficiency and inaccurate information transmission. As the hospital expands and policies are updated, the cost is high and information integration is difficult.

Method used

An intelligent question-answering system based on chatflow is adopted, with keyword matching and diversion performed through the judgment module, image guidance generated by the request module, knowledge chain construction and large language model processing performed by the retrieval module, and combined with the medical information unit and template reconstruction unit to achieve automated diversion and personalized responses.

Benefits of technology

It has significantly improved the efficiency of financial reimbursement consultation and information accuracy, reduced labor costs, and realized the digital and intelligent upgrade of financial reimbursement business.

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Abstract

The invention relates to the technical field of financial management, and discloses a hospital staff financial reimbursement intelligent question-answering system based on chatflow, and the system comprises a judgment module, a request module, a retrieval module and a reply module. According to the application, the judgment module realizes intelligent distribution of reimbursement problems and accurate recognition of core semantics through layered keyword matching and priority ranking; the request module dynamically calls picture guidance based on an HTTP protocol, a complex process is visually displayed, and the understanding cost of staff is reduced; the retrieval module is combined with chatflow and a large language model, and logic text reply is generated for the keyword-free question through semantic analysis and correlation degree calculation; therefore, through process management and data-driven adaptation, automatic distribution, visual guidance and personalized reply are realized, the information transmission efficiency is remarkably improved, the burden of financial staff and the labor cost are reduced, and digital and intelligent upgrading of hospital financial reimbursement business is promoted.
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Citation Information

Patent Citations

  • Financial reimbursement method and device based on human-computer interaction

    CN118469727A