A scene-aware based process management method and system

Abstract

The application provides a scene-aware-based process management method and system, wherein the method comprises the following steps: step 1, constructing different business process templates and labeling tags according to preset treatment processes and key point text data of different businesses; step 2, obtaining full-amount scene data in real time by using a service-aware group, pre-processing, and obtaining subject class data containing scene information; step 3, matching the business process templates constructed in step 1 according to the scene information in the subject class data, and controlling process stage flow; and step 4, issuing work tasks according to the process stage flow, and pushing index boards to assist decision-making. The system comprises a scene treatment process management module, a label management platform, a service-aware group, a scene operation space, a scene decision space and a distributed message service, and is used for realizing the above method.

Description

Technical Field

[0001] This invention relates to a process management method and system, and more particularly to a process management method and system based on scenario awareness. Background Technology

[0002] As business processes become increasingly complex, existing workflows involve numerous business types and departments, often resulting in unclear responsibilities and inefficiencies. Furthermore, complex processes increase communication costs and lead to frequent data exchanges between departments. Therefore, a standardized workflow mechanism is needed to improve operational efficiency.

[0003] During the operation process, there are also problems of searching for tools and information everywhere. There are many apps used to carry out the operation, and it is difficult for unfamiliar operators to find the corresponding app in time. At the same time, the reference materials required for the operation are stored in a scattered manner, and it is time-consuming and laborious to find the materials, resulting in low operation efficiency and affecting the timeliness of operation.

[0004] In process-oriented and standardized work scenarios, the adoption of process-driven work methods has become a trend in business management system architecture design. This system takes the scenario handling process management module as its core. In daily business scenarios and emergency business scenarios, it automatically issues work tasks and pushes work templates through pre-set standardized process handling templates, monitors work progress in real time, and drives collaborative work in all links with the process as the guide, supporting decision-makers to quickly grasp the scenario handling situation. Summary of the Invention

[0005] Purpose of the invention: The technical problem to be solved by the present invention is to provide a process management method and system based on scene awareness, which addresses the shortcomings of the existing technology.

[0006] To address the aforementioned technical problems, this invention discloses a process management method and system based on scene awareness, wherein the method includes the following steps:

[0007] Step 1: Based on the pre-set text data of the processing flow and key points of different businesses, construct different business process templates and label them;

[0008] Step 2: Use a service-aware group to acquire all scene data in real time, perform preprocessing, and obtain subject class data containing scene information;

[0009] Step 3: Based on the scenario information in the main data, match the business process template built in Step 1 using tags, and control the flow of process stages;

[0010] Step 4: Based on the progress of each stage of the process, issue work tasks and push indicator dashboards to assist in decision-making.

[0011] Furthermore, the construction of different business process templates and labeling mentioned in step 1 includes:

[0012] Step 1-1: Organize the handling process and key text data for various business operations, and extract the structure of different business processes;

[0013] Steps 1-2: Model the streamlined business process, divide the business into stages according to the business process structure, plan parallel or serial structures, and form a business process template by arranging business events and work tasks.

[0014] Steps 1-3: Pre-set business dashboard information. For the completed business process template, pre-set business dashboards for the business stages in the business process template.

[0015] Steps 1-4: Label the business process template. Based on the scenario type of the business process template, label the business process template with different types of tags.

[0016] Furthermore, the preprocessing described in step 2 includes:

[0017] Step 2-1, Business Information Integration: For all scenario data, integrate the data to form main subject data, that is, according to scenario type, scenario name, scenario time and scenario location, integrate and process the data to form structured main subject data;

[0018] Step 2-2: Perform data cleaning on the fields of the main body data to obtain standard main body data containing scene information.

[0019] Furthermore, the fusion to form subject-type data mentioned in step 2-1 involves fusing and processing data according to scene type, scene name, scene time, and scene location to form structured subject-type data.

[0020] Furthermore, step 3, which involves matching tags to the business process template constructed in step 1 and controlling the flow of process stages, includes:

[0021] Step 3-1, Business process template matching: Based on the scenario information in the main data, retrieve the corresponding tags to obtain the business process template corresponding to the current scenario and obtain the information of the business process template;

[0022] Step 3-2, Business process stage matching: Match the business process stages in the process template based on the scenario information in the main data.

[0023] Step 3-3, Business process operation control: Based on the matched business process template and business process stage, start the current business processing process, and repeat steps 3-1 to 3-3 based on the real-time acquired scenario information to control the process stage in real time.

[0024] Furthermore, the issuance of work tasks mentioned in step 4 includes:

[0025] Step 4a-1: After the business process stage changes, generate a list of work tasks that need to be completed in the current stage, forming different work tasks that different departments need to complete in this stage.

[0026] Step 4a-2: After the work task list is generated, the work tasks are distributed to the corresponding work departments.

[0027] Step 4a-3: While issuing work tasks, perform data tracking operations.

[0028] Furthermore, the work task described in step 4a-1 includes work requirements and a completion deadline.

[0029] Furthermore, the data embedding operation described in step 4a-3 includes:

[0030] The change data of the scene, including the occurrence time, scene type, scene name and scene batch, is saved through the event tracking service.

[0031] Furthermore, the push indicator dashboard mentioned in step 4 includes:

[0032] Step 4b-1: Integrate the historical stages that have already occurred, the current stage, and the possible subsequent stages in the current scenario handling process to form unified scenario stage data;

[0033] Step 4b-2: Based on the current stage of the scenario and the process template data, match the indicator dashboards corresponding to the process stage.

[0034] Step 4b-3: Based on the personalized configuration, push the dashboard of scenario-stage data and indicators to the decision-maker; based on the decision-maker's focus, push the personalized indicator dashboard to different decision-makers.

[0035] This invention also proposes a scene-aware process management system for implementing the aforementioned method, comprising:

[0036] The system comprises a scenario handling process management module, a tag management platform, a service awareness group, a scenario operation space, a scenario decision space, and a distributed message service; among these,

[0037] The scenario handling process management module is used to construct different business process templates and label them according to the preset handling processes and key text data of different businesses; and to perform data tracking operations when working in the scenario work space.

[0038] The label management platform stores and manages the labeled labels for scene matching.

[0039] The service awareness group consists of different scene awareness services, which are used to monitor scene information in real time and obtain full scene data.

[0040] The scenario workspace executes work tasks according to the matched scenario;

[0041] The scenario decision space pushes indicator dashboards to assist decision-making based on the matched scenario.

[0042] The distributed messaging service is used for message subscription and registration in the scenario handling process management module, tag management platform, service awareness group, scenario operation space, and scenario decision space.

[0043] Beneficial effects

[0044] In the context of large-scale, process-oriented, and scenario-based business activities, this invention provides a process-oriented mechanism for business decision-making and operations. Through standardized business process templates, it automatically connects business departments, resource providers, data departments, and results acceptance departments, driving collaborative operations within the enterprise, making departmental collaboration more convenient, and significantly improving business efficiency. Attached Figure Description

[0045] The present invention will be further described in detail below with reference to the accompanying drawings and specific embodiments, and the advantages of the present invention in the above and / or other aspects will become clearer.

[0046] Figure 1 This is a schematic diagram of the overall architecture of the present invention.

[0047] Figure 2 Match the sequence diagram to the scene handling template.

[0048] Figure 3 This is a sequence diagram for collaborative processing in a given scenario. Detailed Implementation

[0049] This invention provides a process-oriented operation mechanism for both routine and ad-hoc business operations, such as... Figure 1 As shown, the specific steps include:

[0050] I. Preparation Stage:

[0051] Step 1: Pre-set and tag scenario process handling templates according to the key points of various business process handling regulations.

[0052] Step 1-1: Organize the handling procedures and key text data for various business operations, and clarify the overall structure of the business process;

[0053] Step 1-2: Pre-set business process templates, use the scenario handling process management module to model the sorted business processes, divide the business stages according to the actual business processes, plan parallel and serial structures, and form business process templates through the arrangement of event, task and other graphical elements;

[0054] Steps 1-3: Pre-set business dashboard information. For the completed business process template, associate the business stages in the template with pre-set business dashboards.

[0055] Steps 1-4: Pre-set business process template tags. According to the scenario type of the business process template, label the business process template with different types of tags, and use the tag management platform to manage the labeled tags.

[0056] For example, the earthquake relief and response process template can be labeled with the corresponding magnitude according to the earthquake level, such as level 2 and level 3, and with the corresponding regional information label according to the region where the earthquake occurred, such as Kunming, Yunnan, Foshan, Guangdong, etc.

[0057] Step 2: Use a distributed messaging service platform to initialize the registration and subscription of the scenario handling process management module, service awareness group, scenario decision space, and scenario job space. The distributed messaging service platform handles data interaction between modules. Each module publishes and receives data to and from the distributed messaging service platform without direct calls between them. This decoupling through the distributed messaging platform simplifies dependencies between modules and improves system elasticity and scalability.

[0058] II. Process Control Phase:

[0059] Step 3: Receive real-time business data and perform fusion processing on the main business data.

[0060] Step 3-1: Real-time business information perception. The system consists of a service perception group composed of multiple scenario perception services. Each scenario perception service listens for changes in the scenario in real time to obtain full scenario data.

[0061] For example, when an earthquake occurs, it can sense earthquake warning information in real time and receive earthquake source data and disaster data.

[0062] Step 3-2: Business information fusion processing. For the full amount of perceived scenario data, it is fused to form unified subject data. According to the attributes such as scenario type, scenario name, scenario time, and scenario location, the fusion processing is formed into structured subject data.

[0063] Step 4: Based on the merged main data, the current scenario is obtained. Business process templates are automatically matched based on the tag system, and the flow of process stages is controlled, such as... Figure 2 As shown, it includes the following steps:

[0064] Step 4-1: Business data cleaning. After obtaining the main data from the previous step of fusion processing, the fields of the main data need to be cleaned because the data generated by the perception services of different scenarios may have inconsistent data sources and standards.

[0065] For example, earthquake magnitude may exist in various formats such as "level three", "level three earthquake", and "3". After data cleaning, a standard earthquake magnitude of "level three earthquake" is formed.

[0066] Step 4-2: Business process template matching. After obtaining the standard subject data after data cleaning, query the process template corresponding to the current scenario through the tag management platform. By sending the standardized subject data to the tag management platform, the internal code of the process template corresponding to the business scenario, the business process name and other information can be retrieved.

[0067] Step 4-3: Business process stage matching. After successfully matching the process template, it is necessary to further match which stage of the process template the current scenario is in. Based on the main data, such as earthquake area, earthquake level, etc., the process template stage is accurately matched through the combination of various data.

[0068] Step 4-4: Business process operation control. Based on the matched business process template and business process stage, start the handling process of this business, carry out business operations, and repeat the content of steps 3-1 to 4-4 according to real-time scenario information, cyclically perceive scenario information, and control the changes of process stages in real time.

[0069] Step 5: Push scene change notifications to the scene workspace and issue work tasks.

[0070] Step 5-1: When the business process stage changes, a list of work tasks that need to be completed in the current stage will be automatically generated, forming different tasks that different departments need to complete in this stage. The work tasks include work requirements, completion deadlines, etc.

[0071] Step 5-2: After a work task is generated, a task message will be sent to the corresponding work department client via the notification service to remind the work personnel to handle the task in a timely manner. All pending tasks will appear in the collaborative workbench of each department.

[0072] Step 5-3: While dispatching departmental tasks, the scenario handling process management module will perform data tracking operations, that is, store the scenario change data, including the occurrence time, scenario type, scenario name, scenario batch and other information into the tracking service. Tracking operations will be performed every time the scenario changes, in order to record historical scenario data, accumulate experience and facilitate subsequent review and summary.

[0073] Step 6: Push indicator dashboards to the scenario decision space based on the current process stage of the scenario.

[0074] Step 6-1: Push process stage information to the scenario decision space, integrate the historical stages that have been passed, the current stage, and the possible subsequent stages in this scenario handling process, merge these three types of stages to form unified scenario stage data, and push it to the scenario decision space.

[0075] Step 6-2: Based on the current stage of the scenario, the scenario handling process management module matches the indicator dashboard corresponding to the process stage according to the preset process template data;

[0076] Step 6-3: Push the indicator dashboard to the scenario decision space. It can push personalized indicator dashboards to decision-makers based on their different focuses.

[0077] Step 6-4: The indicator dashboard in the scenario decision space displays the department's work results in real time. In the indicator dashboard, each indicator block corresponds to the work results of the operators in the scenario work space. When the business personnel complete the task, it will be pushed to the indicator dashboard in real time so that the decision-makers can understand the work status.

[0078] Example

[0079] This invention provides a scenario-aware process management system that can quickly customize assembly scenario handling process templates, aiming to provide a standardized and process-oriented operation mechanism in scenario operations and decision-making through the process management system.

[0080] The specific implementation steps are as follows:

[0081] (1) Pre-setting of scenario process templates. For example, in the earthquake relief scenario, designers use the design tools in the scenario process management module to pre-set earthquake relief scenario process templates according to the earthquake relief handling specifications and key points. This describes the stages in the scenario process, such as receiving disaster reports, carrying out relief operations, and ending relief operations, as well as the sequential or parallel relationships between the stages. Work templates and indicator dashboards are pre-set for each process stage, scenario awareness conditions are set, and the pre-set process templates are stored in the template library. At the same time, through the tag management platform, different tags are assigned to the templates according to the scenario type, such as earthquake source mountain area and magnitude 3 earthquake.

[0082] (2) Scene awareness and process stage control. For example... Figure 2 As shown, during the operation of the scenario, the system senses scenario data in real time and matches the scenario handling process and stage. For example, when an earthquake occurs in a certain place, the service sensing group receives an earthquake warning. Through the tag management platform, it automatically matches the earthquake relief scenario handling process template. At the same time, according to the alarm content, it matches that it is currently in the "receiving disaster report" stage. At this time, the earthquake relief process instance is started, and the process stage is jumped to the "receiving disaster report" stage. In the subsequent continuous processing of the scenario, the system senses scenario data in real time and controls the scenario handling process to jump to the response stage.

[0083] (3) Linking operational personnel and decision-makers. For example... Figure 3 As shown, when the scenario handling stage changes, the joint operation personnel and decision-makers carry out process handling work. For example, when the handling process is in the "receiving disaster report" stage, operation tasks such as "analyzing disaster information" and "statistics on disaster damage" are issued to the scenario operation space, while indicator dashboards such as "earthquake source information" and "disaster damage information" are pushed to the scenario decision space.

[0084] In summary, the key features of this invention are: real-time perception of scene condition information, construction of scene subject class data, automatic matching and association of scene process templates through a tag system, and driving changes in scene process stages based on scene information. When scene process stages change, it drives operators to carry out operations in the interconnected work space, while simultaneously pushing personalized scene indicator dashboards to different decision-makers.

[0085] The purpose of this invention is to provide a process management system based on scene awareness, which pre-sets scene process templates according to the specifications and key points of various scenes, and provides a set of process-oriented operation mechanisms. In daily and ad hoc operations, it connects operators to work together and ensures that decision-makers can grasp the overall situation of the scene in real time.

[0086] In its specific implementation, this application provides a computer storage medium and a corresponding data processing unit. The computer storage medium is capable of storing a computer program, which, when executed by the data processing unit, can run the invention's content regarding a scene-aware process management method and system, as well as some or all of the steps in various embodiments. The storage medium can be a magnetic disk, optical disk, read-only memory (ROM), or random access memory (RAM), etc.

[0087] Those skilled in the art will clearly understand that the technical solutions in the embodiments of the present invention can be implemented using computer programs and their corresponding general-purpose hardware platforms. Based on this understanding, the technical solutions in the embodiments of the present invention, or the parts that contribute to the prior art, can be embodied in the form of computer programs, i.e., software products. These computer program software products can be stored in a storage medium and include several instructions to cause a device containing a data processing unit (which may be a personal computer, server, microcontroller, MCU, or network device, etc.) to execute the methods described in various embodiments or certain parts of the embodiments of the present invention.

[0088] This invention provides a method and system for process management based on scene awareness. Many methods and approaches exist for implementing this technical solution; the above description is merely a preferred embodiment. It should be noted that those skilled in the art can make various improvements and modifications without departing from the principles of this invention, and these improvements and modifications should also be considered within the scope of protection of this invention. All components not explicitly stated in this embodiment can be implemented using existing technologies.

Claims

1. A scenario-aware process management method, characterized in that, Includes the following steps: Step 1: Based on the pre-defined text data of the processing flow and key points of different businesses, construct different business process templates and label them; Step 2: Use a service-aware group to acquire all scene data in real time, perform preprocessing, and obtain subject class data containing scene information; Step 3: Based on the scenario information in the main data, match the business process template built in Step 1 with tags and control the flow of process stages; Step 4: Based on the progress of each stage of the process, issue work tasks and push out indicator dashboards to assist in decision-making. The step 1, which involves constructing different business process templates and labeling them, includes: Step 1-1: Organize the handling process and key text data for various business operations, and extract the structure of different business processes; Steps 1-2: Model the streamlined business process, divide the business into stages according to the business process structure, plan parallel or serial structures, and form a business process template by arranging business events and work tasks. Steps 1-3: Pre-set business dashboard information. For the completed business process template, pre-set business dashboards for the business stages in the business process template. Steps 1-4: Label the business process templates. Based on the scenario type of the business process template, label the business process templates with different types of tags. The preprocessing described in step 2 includes: Step 2-1, Business Information Integration: For all scenario data, integrate the data to form main subject data, that is, according to scenario type, scenario name, scenario time and scenario location, integrate and process the data to form structured main subject data; Step 2-2: Perform data cleaning on the fields of the main body data to obtain standard main body data containing scene information; The fusion process described in step 2-1 to form subject-based data involves processing data according to scene type, scene name, scene time, and scene location to form structured subject-based data.

2. The process management method based on scene awareness according to claim 1, characterized in that, Step 3, which involves matching tags to the business process template built in Step 1 and controlling the flow of process stages, includes: Step 3-1, Business process template matching: Based on the scenario information in the main data, retrieve the corresponding tags to obtain the business process template corresponding to the current scenario and obtain the information of the business process template; Step 3-2, Business process stage matching: Match the business process stages in the process template based on the scenario information in the main data. Step 3-3, Business process operation control: Based on the matched business process template and business process stage, start the current business processing process, and repeat steps 3-1 to 3-3 based on the real-time acquired scenario information to control the process stage in real time.

3. The process management method based on scene awareness according to claim 2, characterized in that, The issuance of work tasks mentioned in step 4 includes: Step 4a-1: After the business process stage changes, generate a list of work tasks that need to be completed in the current stage, forming different work tasks that different departments need to complete in this stage. Step 4a-2: After the work task list is generated, the work tasks are distributed to the corresponding work departments. Step 4a-3: While issuing work tasks, perform data tracking operations.

4. The process management method based on scene awareness according to claim 3, characterized in that, The work task described in step 4a-1 includes work requirements and a completion deadline.

5. The process management method based on scene awareness according to claim 4, characterized in that, The data tracking operation described in step 4a-3 includes: The change data of the scene, including the occurrence time, scene type, scene name and scene batch, is saved through the event tracking service.

6. The process management method based on scene awareness according to claim 5, characterized in that, The push metrics dashboard mentioned in step 4 includes: Step 4b-1: Integrate the historical stages that have already occurred, the current stage, and the possible subsequent stages in the current scenario handling process to form unified scenario stage data; Step 4b-2: Based on the current stage of the scenario and the process template data, match the indicator dashboards corresponding to the process stage. Step 4b-3: Based on the personalized configuration, push the dashboard of scenario-stage data and indicators to the decision-maker; based on the decision-maker's focus, push the personalized indicator dashboard to different decision-makers.

7. A scene-aware process management system, characterized in that, To implement any of the methods described in claims 1 to 6, comprising: The system comprises a scenario handling process management module, a tag management platform, a service awareness group, a scenario operation space, a scenario decision space, and a distributed message service; among these, The scenario handling process management module is used to construct different business process templates and label them according to the preset handling processes and key text data of different businesses; and to perform data tracking operations when working in the scenario work space. The label management platform stores and manages the labeled labels for scene matching. The service awareness group consists of different scene awareness services, which are used to monitor scene information in real time and obtain full scene data. The scenario workspace executes work tasks according to the matched scenario; The scenario decision space pushes indicator dashboards to assist decision-making based on the matched scenario. The distributed messaging service is used for message subscription and registration in the scenario handling process management module, tag management platform, service awareness group, scenario operation space, and scenario decision space.

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