Enterprise business system change application approval method, apparatus and device, and storage medium

Abstract

The invention discloses a change application approval method, device and equipment for an enterprise business system, and a storage medium, and relates to the technical field of computers, and the method comprises the steps: determining initial change application information based on a preset enterprise business change demand and an approval information generation template, processing the initial change application information by using a preset approval engine to obtain to-be-processed change application information; calling a preset rule base, and evaluating the to-be-processed change application information based on the historical change record and the applicant authority to obtain a risk evaluation result; judging whether the to-be-processed change application information meets a preset condition, if not, triggering an information supplement process and obtaining target change application information, and shunting the target change application information to an approval path based on a risk assessment result; and examining and approving the target change application information by using an automatic circulation mechanism and based on the examination and approval process of the examination and approval path to obtain an examination and approval result, generating a management report, and synchronizing the management report to an enterprise business system to improve the examination and approval efficiency of the change application.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of computer, in particular to a change application approval method, device and equipment of enterprise business system and a storage medium. BACKGROUND

[0002] At present, in enterprise management and informatization system, change process approval as a key control node, is related to the stability and compliance of enterprise operation. The change process usually includes change application, preliminary examination, review, final approval, change implementation, change backtracking and other links. The traditional change process approval depends on manual judgment, email notification, form transfer and other ways, which has the problems of low approval efficiency, easy to make mistakes, difficult to control and so on. With the maturity of artificial intelligence, robotic process automation (RPA, Robotic Process Automation) and big data analysis technology, the demand for intelligent process approval of enterprises is increasing. Some enterprises have begun to try to use automated tools to standardize and optimize the change process, but most of them are still at the stage of process automatic transfer and simple rule approval, and have not realized the real intelligent approval.

[0003] From the above, how to improve the efficiency of approving the change application in the change application approval process of the enterprise business system is a problem to be solved at present. SUMMARY

[0004] Therefore, the purpose of the present application is to provide a change application approval method, device and equipment of enterprise business system and a storage medium, which can improve the efficiency of approving the change application in the change application approval process of the enterprise business system. The specific scheme is as follows:

[0005] In the first aspect, the present application provides a change application approval method of enterprise business system, comprising:

[0006] Determine the initial change application information based on the preset enterprise business change demand and the template generated by the approval information, and utilize the preset approval engine to perform format standardization, sensitive word filtering and basic information completion processing on the initial change application information, to obtain the to-be-processed change application information;

[0007] Call the preset rule library and the preset data model in the preset approval engine, and evaluate the to-be-processed change application information based on the historical change record and the applicant's authority corresponding to the initial change application information, to obtain the risk evaluation result;

[0008] Determine whether the to-be-processed change application information meets the preset specification condition, if not, trigger the information supplement process and obtain the target change application information, and then based on the risk evaluation result, the target change application information is shunted to the corresponding approval path;

[0009] The target change application information is approved based on the approval process corresponding to the approval path by using the automatic flow transfer mechanism in the preset approval engine, an approval result is obtained, a management report is generated based on the approval result, and the management report is synchronized to the enterprise business system through a preset integrated interface.

[0010] Optionally, initial change application information is determined based on the preset enterprise business change requirement and the approval information generation template, and the initial change application information is subjected to format standardization, sensitive word filtering and basic information completion processing by using a preset approval engine to obtain to-be-processed change application information, including:

[0011] The field type, mandatory item and drop-down option are determined based on the preset enterprise business change requirement, the approval information generation template is generated based on the field type, the mandatory item and the drop-down option, and the initial change application information is determined by using the approval information generation template; wherein the initial change application information includes change application content, influence range, risk level and historical approval data.

[0012] The initial change application information is received through a preset data portal, and the initial change application information is subjected to format standardization, sensitive word filtering and basic information completion processing by using a preset approval engine to obtain to-be-processed change application information; wherein the preset data portal includes a personal computer terminal, a mobile terminal and a network terminal.

[0013] Optionally, a preset rule base and a preset data model in the preset approval engine are called and the to-be-processed change application information is evaluated based on historical change records and the applicant's authority corresponding to the initial change application information to obtain a risk evaluation result, including:

[0014] The applicant's authority corresponding to the initial change application information is determined, and then the preset rule base in the preset approval engine is called and the to-be-processed change application information is evaluated based on historical change records and the applicant's authority to obtain an intermediate state evaluation result; the preset rule base includes static rules and dynamic indicators; the static rules include change type, influence range and system importance; the dynamic indicators include historical change failure rate, recent operation and maintenance alarm and risk score; the preset rule base supports customizing and dynamically adjusting rules by a visual interface;

[0015] If the intermediate state evaluation result represents that the evaluation is passed, the to-be-processed change application information is subjected to risk level determination by using a preset data model, a weight algorithm and a preset external data source in the preset approval engine to obtain a risk evaluation result; the preset external data source includes a configuration management database, a security event platform and a monitoring alarm system.

[0016] Optionally, the method further comprises: judging whether the to-be-processed change application information meets preset specification conditions, and if not, triggering an information supplement process and obtaining target change application information, and then based on the risk assessment result, shunting the target change application information to a corresponding approval path, comprising:

[0017] judging whether the to-be-processed change application information meets preset specification conditions, and if the to-be-processed change application information does not meet the preset specification conditions, triggering an information supplement process in the preset approval engine to supplement information of the to-be-processed change application information, and obtaining target change application information;

[0018] if the risk assessment result indicates that the target change application information meets preset low-risk change conditions, setting the target change application information as low-risk change application information, setting an approval path corresponding to the low-risk change application information as an automatic approval path, and then shunting the target change application information to the corresponding automatic approval path;

[0019] if the risk assessment result indicates that the target change application information meets preset medium-risk change conditions, setting the target change application information as medium-risk change application information, setting an approval path corresponding to the medium-risk change application information as a manual approval path, and then shunting the target change application information to the corresponding manual approval path;

[0020] if the risk assessment result indicates that the target change application information meets preset high-risk change conditions, setting the target change application information as high-risk change application information, setting an approval path corresponding to the high-risk change application information as an expert meeting approval path, and then shunting the target change application information to the corresponding expert approval path.

[0021] Optionally, the method further comprises: utilizing an automatic flow transfer mechanism in the preset approval engine and based on an approval process corresponding to the approval path, approving the target change application information, and obtaining an approval result, comprising:

[0022] if the approval path is an automatic approval path, utilizing the automatic flow transfer mechanism in the preset approval engine and based on the automatic approval path and preset rules to automatically approve the target change application information, and obtaining a corresponding approval result; wherein the automatic flow transfer mechanism is used to transfer the target change application information to a corresponding next approval node based on the approval path;

[0023] If the approval path is a manual approval path, a change type, an influence range and a business attribution corresponding to the target change application information are determined, and the target change application information is assigned to an approver or an approval group corresponding to the manual approval path based on the automatic flow mechanism in the preset approval engine and based on the change type, the influence range and the business attribution, to obtain a corresponding approval result; wherein the manual approval path supports multi-level approval and serial-parallel approval;

[0024] If the approval path is an expert meeting approval path, corresponding expert collaborative discussion and voting decision are determined based on the expert meeting approval path, to approve the target change application information based on the expert collaborative discussion and the voting decision, to obtain a corresponding approval result;

[0025] If the approval path is a supplementary information path, a corresponding information supplement center is determined based on the supplementary information path, and the target change application information is supplemented by the information supplement center, to obtain supplemented change application information, and then the supplemented change application information is approved by using the automatic flow mechanism in the preset approval engine, to obtain a corresponding approval result.

[0026] Optionally, the management report is generated based on the approval result, and then the management report is synchronized to an enterprise business system through a preset integration interface, comprising:

[0027] The management report, the approval result and a task state are synchronized to the enterprise business system by using a preset integration interface layer, so that the enterprise business system performs asset change, work order distribution and automatic script execution operation based on the management report, the approval result and the task state;

[0028] The preset integration interface layer supports communication modes and fault tolerance mechanisms including RESTful API, WebService and message queue; the preset integration interface layer includes data docking interfaces corresponding to enterprise resource planning systems, office automation systems, IT service management systems and operation and maintenance platforms; the enterprise business system includes ERP, OA, ITSM and operation and maintenance platforms.

[0029] Optionally, after the management report is synchronized to the enterprise business system through the preset integration interface, the method further comprises:

[0030] The management report is encrypted and stored by using a security and permission management unit in the enterprise business system, and the roles are authorized in a permission hierarchy and fine granularity by using an identity authentication function and preset factor authentication rules; the roles include an applicant, an approver, an expert, and an administrator; each role can only access and operate data and functions within the authorized range; the enterprise business system supports secondary approval, forced backtracking, and operation confirmation;

[0031] The approval rules in the preset approval engine and corresponding engine parameters are optimized based on historical approval data and user feedback information, and approval process data is collected to perform data analysis on the approval process data by using a preset data analysis unit to obtain corresponding process bottlenecks;

[0032] The approval rules and resource configuration information are adjusted based on the process bottlenecks to obtain an adjustment result, and then an approval strategy is determined based on the self-learning ability of the preset approval engine and the adjustment result to approve the initial change application information by using the approval strategy.

[0033] In a second aspect, the application provides a change application approval device of an enterprise business system, comprising:

[0034] A change application information generation module is configured to determine initial change application information based on a preset enterprise business change requirement and approval information generation template, and perform format standardization, sensitive word filtering, and basic information completion processing on the initial change application information by using a preset approval engine to obtain to-be-processed change application information.

[0035] A risk assessment result determination module is configured to call a preset rule library and a preset data model in the preset approval engine, and perform assessment on the to-be-processed change application information based on historical change records and applicant permissions corresponding to the initial change application information to obtain a risk assessment result.

[0036] An approval path determination module is configured to determine whether the to-be-processed change application information meets a preset specification condition, and if not, trigger an information supplement process and obtain target change application information, and then distribute the target change application information to a corresponding approval path based on the risk assessment result.

[0037] An approval result determination module is configured to perform approval on the target change application information by using an automatic flow mechanism in the preset approval engine and based on an approval process corresponding to the approval path to obtain an approval result, and generate a management report based on the approval result, and then synchronize the management report to an enterprise business system through a preset integration interface.

[0038] In a third aspect, the application provides an electronic device, comprising:

[0039] Memory, used to store computer programs;

[0040] A processor is used to execute the computer program to implement the aforementioned method for approving changes to the enterprise business system.

[0041] Fourthly, this application provides a computer-readable storage medium for storing a computer program, wherein the computer program, when executed by a processor, implements the aforementioned method for approving change applications for an enterprise business system.

[0042] As can be seen from the above, before approving a change application for an enterprise business system, this application needs to determine the initial change application information based on a preset enterprise business change requirement and approval information generation template. The preset approval engine then standardizes the format, filters sensitive words, and completes basic information for the initial change application information to obtain the change application information to be processed. The preset rule base and preset data model in the preset approval engine are called, and the change application information to be processed is evaluated based on historical change records and the applicant's permissions corresponding to the initial change application information to obtain a risk assessment result. It is then determined whether the change application information to be processed meets the preset specification conditions. If not, an information supplementation process is triggered to obtain the target change application information. Based on the risk assessment result, the target change application information is then routed to the corresponding approval path. The automatic workflow mechanism in the preset approval engine is used to approve the target change application information based on the approval process corresponding to the approval path to obtain the approval result. A management report is generated based on the approval result, and then the management report is synchronized to the enterprise business system through a preset integration interface.

[0043] Therefore, this application first determines the initial change request information based on a preset template for generating enterprise business change requirements and approval information. Then, it uses a preset approval engine to standardize the format, filter sensitive words, and complete basic information for the initial change request information, resulting in the change request information to be processed. Next, it calls the preset rule base and preset data model in the preset approval engine and evaluates the change request information to be processed based on historical change records and the applicant's permissions corresponding to the initial change request information, obtaining a risk assessment result. Then, it determines whether the change request information to be processed meets preset specification conditions. If not, it triggers an information supplementation process to obtain the target change request information, and then, based on the risk assessment result, the target change request information is routed to the corresponding approval path. Finally, it uses the automatic workflow mechanism in the preset approval engine and the approval process corresponding to the approval path to approve the target change request information, obtaining the approval result. A management report is generated based on the approval result and then synchronized to the enterprise business system through a preset integration interface. This improves the efficiency of change request approval in the enterprise business system, thereby enhancing the user experience. Attached Figure Description

[0044] To more clearly illustrate the technical solutions in the embodiments of the present invention or the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below. Obviously, the drawings described below are only embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on the provided drawings without creative effort.

[0045] Figure 1 This application discloses a flowchart of a method for approving changes to an enterprise business system.

[0046] Figure 2 This application discloses a specific flowchart illustrating the approval process for changes to an enterprise's business system.

[0047] Figure 3 This is a schematic diagram of a specific preprocessing procedure for initial change application information disclosed in this application;

[0048] Figure 4 This is a schematic diagram illustrating the approval process for a specific amendment application disclosed in this application;

[0049] Figure 5 This is a flowchart illustrating a specific process disclosed in this application after the approval of a change application.

[0050] Figure 6 This is a schematic diagram of the overall architecture of a specific data analysis and security management module disclosed in this application;

[0051] Figure 7 This is a schematic diagram of the structure of a change application approval device for an enterprise business system disclosed in this application;

[0052] Figure 8 This is a structural diagram of an electronic device disclosed in this application. Detailed Implementation

[0053] The technical solutions of the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only some embodiments of the present invention, and not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative effort are within the scope of protection of the present invention.

[0054] In enterprise management and informatization system, change process approval as a key control node, is related to the stability and compliance of enterprise operation. At present, some enterprises begin to try to use automatic tools to standardize and optimize the change process, but most of them stay in the stage of process automatic transfer and simple rule approval, and have not realized the intelligent approval in the true sense. Therefore, the application provides a change application approval method of enterprise business system, which can improve the efficiency of approving the change application in the process of change application approval of enterprise business system.

[0055] Referring to Figure 1 As shown in the embodiment of the application, a change application approval method of enterprise business system is disclosed, comprising:

[0056] Step S11, determine initial change application information based on the preset enterprise business change demand and approval information generation template, and utilize the preset approval engine to perform format standardization, sensitive word filtering and basic information completion processing on the initial change application information, to obtain the to-be-processed change application information.

[0057] In the embodiment, the flowchart of the change application approval of the enterprise business system is as shown in the figure Figure 2 Firstly, the initial change application information needs to be preprocessed, and the flowchart is as shown in the figure Figure 3 Firstly, the system can provide convenient change application channels for users in different roles (such as operation and maintenance, development, business, etc.) through multiple entrances such as PC (Personal Computer, i.e. personal computer end), mobile terminal and Web (World Wide Web, i.e. global wide area network). In one specific embodiment, the change application process is as follows: form creation: the application form module supports custom establishment of application forms. Also, the embodiment of the application can flexibly configure field types, mandatory items, drop-down options, attachment uploads, etc. according to business requirements. The system front end integrates an automatic verification mechanism to perform real-time format checking on the input content to ensure the completeness and standardization of the application information and reduce subsequent flow transfer obstacles. Then, the data is preprocessed. After the change application is submitted, the data is preliminarily processed in the access layer, including format standardization, sensitive word filtering and basic information completion, etc.

[0058] Specifically, the initial change application information is determined based on the preset enterprise business change requirement and the approval information generation template, and the initial change application information is standardized, sensitive word filtered and basic information completed by using the preset approval engine to obtain the to-be-processed change application information, which can include: determining the field type, mandatory item and drop-down option based on the preset enterprise business change requirement, generating the approval information generation template based on the field type, mandatory item and drop-down option, and determining the initial change application information by using the approval information generation template; wherein the initial change application information includes change application content, influence range, risk level and historical approval data; the initial change application information is received through the preset data portal, and the initial change application information is standardized, sensitive word filtered and basic information completed by using the preset approval engine to obtain the to-be-processed change application information; wherein the preset data portal includes a personal computer terminal, a mobile terminal and a network terminal.

[0059] In step S12, the preset rule base and the preset data model in the preset approval engine are called and the to-be-processed change application information is evaluated based on the historical change record and the applicant's authority corresponding to the initial change application information to obtain a risk evaluation result.

[0060] In this embodiment, the application embodiment will call the intelligent approval engine to automatically take over the above-mentioned application information and perform corresponding processing: first, according to the application content, the historical change record, the applicant's authority and other information, a built-in risk evaluation module is called to perform risk determination. The built-in risk evaluation module integrates static rules (such as change type, influence range, system importance) and dynamic indicators (such as historical change failure rate, recent operation and maintenance alarm, related asset risk score, etc.), and then a weight algorithm or a machine learning model is used to automatically calculate the risk level. During the risk determination process, the system can connect external data sources such as CMDB (Configuration Management Database), a security event platform, a monitoring alarm system, etc., thereby further enriching the determination basis.

[0061] In a specific embodiment, if a key asset is involved or a high-risk alarm is occurring, the system will automatically increase the risk level. All determination processes are recorded in detail to facilitate subsequent tracing and continuous optimization. The risk determination result is divided into four categories: low risk, medium risk, high risk and incomplete information. Low risk is a routine operation with small impact; medium risk change involves important systems but the impact is controllable; high risk change is a key infrastructure, core business system or operation with a high historical failure rate; and incomplete information means that the application materials are missing or abnormal. It is worth mentioning that the determination result not only directly determines the subsequent approval flow path, but also provides data support for management to monitor change risk trends and optimize approval strategies.

[0062] Specifically, the preset rule base and the preset data model in the preset approval engine are called, and the to-be-processed change application information is evaluated based on the historical change records and the applicant authority corresponding to the initial change application information, to obtain a risk evaluation result, which can include: determining the applicant authority corresponding to the initial change application information, then calling the preset rule base in the preset approval engine and evaluating the to-be-processed change application information based on the historical change records and the applicant authority to obtain an intermediate state evaluation result; the preset rule base includes static rules and dynamic indicators; the static rules include change types, influence ranges, and system importance; the dynamic indicators include historical change failure rates, recent operation and maintenance alarms, and risk scores; the preset rule base supports enterprises to customize and dynamically adjust the rules through a visual interface; if the intermediate state evaluation result represents that the evaluation passes, the preset data model, weight algorithm, and preset external data source in the preset approval engine are used to determine the risk level of the to-be-processed change application information, to obtain the risk evaluation result; the preset external data source includes a configuration management database, a security event platform, and a monitoring alarm system.

[0063] It is worth mentioning that, in order to improve experience and efficiency, the system supports visual configuration and hot update of risk rules, and operation and maintenance management personnel can dynamically adjust the judgment criteria according to business development without code changes. That is, the change application and risk judgment link are greatly reduced by manual preliminary review burden through automatic, intelligent and standardized means, and the scientificity, standardization and controllability of the change process are improved.

[0064] Step S13, determining whether the to-be-processed change application information meets the preset specification condition, if not, triggering an information supplement process and obtaining target change application information, and then based on the risk evaluation result, the target change application information is shunted to the corresponding approval path.

[0065] In the embodiment, the approval process diagram of the change application is as shown in Figure 4 The application embodiment needs to automatically shunt the change application to different approval paths based on the risk judgment result, wherein the approval path is divided into four refined paths of automatic approval, manual approval, expert meeting approval and supplementary information.

[0066] In the first specific embodiment, for low-risk changes, the system will automatically trigger the automatic approval module in the approval engine, wherein the automatic approval module can automatically complete the approval according to the rules set in advance (such as whitelist operation, standardized change, historical pass rate, etc.), without human intervention. Automatic approval not only significantly improves processing efficiency, but also saves a lot of human resources for the operation and maintenance team. The approval result will be recorded to the database, which is convenient for the applicant and the management personnel to track subsequently.

[0067] In the second embodiment, medium-risk changes require manual approval. The system can automatically assign the corresponding approver or approval group according to the change type, impact scope, and business ownership. It supports complex configurations such as multi-level approval, serial / parallel approval, etc. to ensure that the approval process is both efficient and rigorous. During the manual approval process, the approver can view change details, historical records, associated risk analysis reports, etc. to assist in making scientific decisions. The system also supports the retention of approval opinions, approval rejection, and the requirement of supplementary materials to improve process transparency and traceability.

[0068] In the third embodiment, high-risk changes automatically enter the expert meeting review process. The system can automatically match relevant experts in the field according to the change content, and form a review team composed of multiple experts. The meeting review process supports online collaboration, expert discussion, step-by-step voting decision, etc. to ensure the professionalism and authority of the approval result. During the expert meeting review process, the system can automatically collect expert opinions and scores to form a comprehensive evaluation result. For controversial changes, a review mechanism can be set up to further improve the fairness and scientificity of the decision.

[0069] In the fourth embodiment, if the application information is incomplete or not standardized, the system will automatically trigger the supplementary information process at the preliminary review or manual / expert approval stage. The system will push the supplementary requirements to the applicant through the notification center in real time. After the applicant supplements and improves, the change form can re-enter the approval process. All supplementary and diversion links have detailed operation logs and notification reminders to ensure smooth and complete process. The implementation of approval diversion relies on flexible rule engines, dynamic task allocation, and intelligent notification push. System administrators can configure diversion rules and approver lists through a visual interface, supporting hot updates and version management.

[0070] Specifically, the method can include: determining whether the to-be-processed change application information meets preset specification conditions; if the to-be-processed change application information does not meet the preset specification conditions, triggering an information supplement process in the preset approval engine to supplement information of the to-be-processed change application information to obtain target change application information; if the risk assessment result indicates that the target change application information meets preset low-risk change conditions, setting the target change application information as low-risk change application information, setting an approval path corresponding to the low-risk change application information as an automatic approval path, and then shunting the target change application information to the corresponding automatic approval path; if the risk assessment result indicates that the target change application information meets preset medium-risk change conditions, setting the target change application information as medium-risk change application information, setting an approval path corresponding to the medium-risk change application information as a manual approval path, and then shunting the target change application information to the corresponding manual approval path; and if the risk assessment result indicates that the target change application information meets preset high-risk change conditions, setting the target change application information as high-risk change application information, setting an approval path corresponding to the high-risk change application information as an expert meeting approval path, and then shunting the target change application information to the corresponding expert approval path.

[0071] In step S14, the target change application information is approved based on an automatic shunting mechanism in the preset approval engine and an approval process corresponding to the approval path, an approval result is obtained, a management report is generated based on the approval result, and the management report is synchronized to an enterprise business system through a preset integration interface.

[0072] In this embodiment, the target change application information is approved based on the approval process corresponding to the approval path by using the automatic flow mechanism in the preset approval engine, and an approval result is obtained, which can include: if the approval path is an automatic approval path, the target change application information is automatically approved based on the automatic approval path and the preset rules by using the automatic flow mechanism in the preset approval engine, and a corresponding approval result is obtained; wherein the automatic flow mechanism is used to flow the target change application information to the corresponding next approval node based on the approval path; if the approval path is a manual approval path, the change type, the influence range and the business attribution corresponding to the target change application information are determined, and the target change application information is dispatched to the approver or the approval group corresponding to the manual approval path by using the automatic flow mechanism in the preset approval engine based on the change type, the influence range and the business attribution, so as to obtain a corresponding approval result; wherein the manual approval path supports multi-level approval and serial-parallel approval; if the approval path is an expert meeting approval path, the corresponding expert collaboration discussion and voting decision are determined based on the expert meeting approval path, the target change application information is approved based on the expert collaboration discussion and the voting decision, and a corresponding approval result is obtained; if the approval path is a supplementary information path, the corresponding information supplement center is determined based on the supplementary information path, the target change application information is supplemented by using the information supplement center, and the supplemented change application information is approved by using the automatic flow mechanism in the preset approval engine, and a corresponding approval result is obtained.

[0073] It can be understood that the approval shunting refinement greatly improves the automation degree and business adaptability of the process, realizes the optimal allocation of resources and the fine control of risks.

[0074] In this embodiment, the process after the change application information is approved is as follows Figure 5As shown: after the approval link is completed, the system will automatically enter the process flow, archiving and multi-system integration stage to ensure the closed loop and cross-system collaboration of change management. Among them, multi-system integration is an important guarantee for process closure: the system realizes the two-way synchronization of data and state linkage through the integration interface layer and external business systems such as ERP (Enterprise Resource Planning), OA (Office Automation), ITSM (IT Service Management), operation and maintenance platform. After the approval, the system can automatically call the interface to synchronize the change information, approval results, task status, etc. to the related system to trigger the follow-up business processes such as asset change, work order distribution, automated script execution, etc. To adapt to the diversified system environment of enterprises, the integrated interface supports RESTful API (Representational State Transfer Application Programming Interface), WebService (WebService), message queue and other communication methods, with high availability, idempotency and fault tolerance mechanism. Understandably, the process flow, archiving and multi-system integration link realizes the full automation, traceability and cross-platform collaboration of change management, greatly improving the efficiency of business processes and information consistency.

[0075] Specifically, based on the approval result, a management report is generated, and then the management report is synchronized to the enterprise business system through the preset integration interface, which can include: using the preset integration interface layer to synchronize the management report, the approval result and the task status to the enterprise business system, so that the enterprise business system performs asset change, work order distribution and automated script execution operations based on the management report, the approval result and the task status; wherein, the preset integration interface layer supports communication methods and fault tolerance mechanisms including RESTful API, WebService and message queue; the preset integration interface layer includes data docking interfaces corresponding to enterprise resource planning systems, office automation systems, IT service management systems and operation and maintenance platforms; the enterprise business system includes ERP, OA, ITSM and operation and maintenance platform.

[0076] In this embodiment, the overall architecture diagram of the data analysis and security management module is as follows: Figure 6As shown, the system automatically collects various key data throughout the entire life cycle of the change process, providing comprehensive data analysis and security management capabilities for the enterprise. The data analysis layer is used to regularly aggregate indicators such as the number of change applications, approval efficiency, risk distribution, node time consumption, manual intervention rate, automatic approval rate, and expert review times. The system supports multi-dimensional and multi-granularity data statistics and trend analysis, automatically generates various management reports and visual large screens, and helps management to timely grasp the current situation of change management, discover process bottlenecks and risk hazards. The system also supports regular automatic push of analysis reports to management mailboxes or message platforms, facilitating high-level decision-making and departmental collaboration. In terms of security management, the system implements hierarchical and fine-grained authorization throughout the entire process. Different roles (such as applicants, approvers, experts, and administrators) can only access and operate data and functions within their authorized scope. Sensitive data is encrypted and stored and transmitted using industry-standard encryption algorithms such as AES (Advanced Encryption Standard) and RSA (Rivest-Shamir-Adleman), ensuring data security during storage and transmission. The system integrates enterprise unified identity authentication, supports multi-factor authentication, single sign-on, and other features, enhancing user identity security. All key operations are audited in detail, including application, approval, transfer, archiving, and interface calling. For high-sensitivity changes and high-risk links, the system can be configured with secondary approval, mandatory rollback, and operation confirmation to prevent errors and malicious behavior.

[0077] Specifically, after synchronizing the management report to the enterprise business system through the preset integrated interface, the management report can also be encrypted and stored using the security and permission management unit in the enterprise business system, and the roles can be hierarchically and finely authorized using the identity authentication function and the preset factor authentication rule; wherein the roles include applicants, approvers, experts, and administrators; each role can only access and operate data and functions within its authorized scope; the enterprise business system supports secondary approval, mandatory rollback, and operation confirmation; based on the approval history data and user feedback information, the approval rules in the preset approval engine and the corresponding engine parameters are optimized, and the approval process data is collected to use the preset data analysis unit to analyze the approval process data to obtain the corresponding process bottlenecks; based on the process bottlenecks, the approval rules and resource configuration information are adjusted to obtain adjustment results, and then based on the self-learning ability of the preset approval engine and the adjustment results, the approval strategy is determined to use the approval strategy to approve the initial change application information.

[0078] As can be seen from the above, the embodiment of the application first needs to determine initial change application information based on a preset enterprise business change requirement and an approval information generation template, and utilize a preset approval engine to perform format standardization, sensitive word filtering and basic information completion processing on the initial change application information to obtain to-be-processed change application information; secondly, a preset rule library and a preset data model in the preset approval engine are called and the to-be-processed change application information is evaluated based on historical change records and an applicant authority corresponding to the initial change application information to obtain a risk evaluation result; then, it is judged whether the to-be-processed change application information satisfies a preset specification condition, if not, an information supplement process is triggered and target change application information is obtained, and then the target change application information is shunted to a corresponding approval path based on the risk evaluation result; finally, an automatic transfer mechanism in the preset approval engine is utilized and the target change application information is approved based on an approval process corresponding to the approval path to obtain an approval result, and a management report is generated based on the approval result, and then the management report is synchronized to an enterprise business system through a preset integration interface. In this way, the efficiency of approving the change application is improved in the process of change application approval of the enterprise business system, and thus the user experience is improved.

[0079] Correspondingly, referring to Figure 7 The application further provides an enterprise business system change application approval device, which comprises:

[0080] A change application information generation module 11 is configured to determine initial change application information based on a preset enterprise business change requirement and an approval information generation template, and utilize a preset approval engine to perform format standardization, sensitive word filtering and basic information completion processing on the initial change application information to obtain to-be-processed change application information.

[0081] A risk evaluation result determination module 12 is configured to call a preset rule library and a preset data model in the preset approval engine and evaluate the to-be-processed change application information based on historical change records and an applicant authority corresponding to the initial change application information to obtain a risk evaluation result.

[0082] An approval path determination module 13 is configured to judge whether the to-be-processed change application information satisfies a preset specification condition, if not, trigger an information supplement process and obtain target change application information, and then shunt the target change application information to a corresponding approval path based on the risk evaluation result.

[0083] An approval result determination module 14 is configured to utilize an automatic transfer mechanism in the preset approval engine and approve the target change application information based on an approval process corresponding to the approval path to obtain an approval result, and generate a management report based on the approval result, and then synchronize the management report to an enterprise business system through a preset integration interface.

[0084] In some embodiments, the change application information generation module 11 can specifically include:

[0085] A field type determination unit is configured to determine a field type, a required item, and a drop-down option based on a preset enterprise business change requirement, to generate an approval information generation template based on the field type, the required item, and the drop-down option, and to determine initial change application information by using the approval information generation template; wherein the initial change application information includes change application content, impact scope, risk level, and historical approval data.

[0086] An information processing unit is configured to receive the initial change application information through a preset data portal, and to perform format standardization, sensitive word filtering, and basic information completion processing on the initial change application information by using a preset approval engine, to obtain to-be-processed change application information; wherein the preset data portal includes a personal computer terminal, a mobile terminal, and a network terminal.

[0087] In some embodiments, the risk assessment result determination module 12 can specifically include:

[0088] An information evaluation unit is configured to determine an applicant's authority corresponding to the initial change application information, to then call a preset rule library in the preset approval engine and to perform evaluation on the to-be-processed change application information based on historical change records and the applicant's authority, to obtain an intermediate state evaluation result; the preset rule library includes static rules and dynamic indicators; the static rules include change types, impact scopes, and system importance; the dynamic indicators include historical change failure rates, recent operation and maintenance alarms, and risk scores; the preset rule library supports enterprises to customize and dynamically adjust rules through a visual interface;

[0089] A risk assessment result determination sub-unit is configured to, if the intermediate state evaluation result represents that the evaluation is passed, perform risk level determination on the to-be-processed change application information by using a preset data model, a weight algorithm, and a preset external data source in the preset approval engine, to obtain a risk assessment result; the preset external data source includes a configuration management database, a security event platform, and a monitoring alarm system.

[0090] In some embodiments, the approval path determination module 13 can specifically include:

[0091] An information supplement unit is configured to judge whether the to-be-processed change application information meets a preset specification condition, to trigger an information supplement process in the preset approval engine to supplement information of the to-be-processed change application information, to obtain target change application information, if the to-be-processed change application information does not meet the preset specification condition.

[0092] The first application information shunting unit is configured to, if the risk assessment result indicates that the target change application information meets preset low-risk change conditions, set the target change application information as low-risk change application information, set an approval path corresponding to the low-risk change application information as an automatic approval path, and then shunt the target change application information to the corresponding automatic approval path.

[0093] The second application information shunting unit is configured to, if the risk assessment result indicates that the target change application information meets preset medium-risk change conditions, set the target change application information as medium-risk change application information, set an approval path corresponding to the medium-risk change application information as a manual approval path, and then shunt the target change application information to the corresponding manual approval path.

[0094] The third application information shunting unit is configured to, if the risk assessment result indicates that the target change application information meets preset high-risk change conditions, set the target change application information as high-risk change application information, set an approval path corresponding to the high-risk change application information as an expert meeting approval path, and then shunt the target change application information to the corresponding expert approval path.

[0095] In some embodiments, the approval result determination module 14 can specifically include:

[0096] The first approval result determination unit is configured to, if the approval path is an automatic approval path, automatically approve the target change application information based on the automatic approval path and preset rules by using an automatic flow transfer mechanism in the preset approval engine, to obtain a corresponding approval result. The automatic flow transfer mechanism is configured to transfer the target change application information to a corresponding next approval node based on the approval path.

[0097] The second approval result determination unit is configured to, if the approval path is a manual approval path, determine a change type, an influence range, and a business attribution of the target change application information, and assign the target change application information to an approver or an approval group corresponding to the manual approval path by using the automatic flow transfer mechanism in the preset approval engine and based on the change type, the influence range, and the business attribution, to obtain a corresponding approval result. The manual approval path supports multi-level approval and serial-parallel approval.

[0098] The third approval result determination unit is configured to, if the approval path is an expert meeting approval path, determine corresponding expert collaborative discussion and voting decision based on the expert meeting approval path, and approve the target change application information based on the expert collaborative discussion and the voting decision, to obtain a corresponding approval result.

[0099] The fourth approval result determination unit is configured to, if the approval path is a supplementary information path, determine a corresponding information supplement center based on the supplementary information path, supplement information of the target change application information by using the information supplement center, obtain supplemented change application information, and then perform approval on the supplemented change application information by using an automatic flow transfer mechanism in the preset approval engine to obtain a corresponding approval result.

[0100] In some embodiments, the approval result determination module 14 can specifically include:

[0101] The data synchronization unit is configured to synchronize the management report, the approval result and the task state to an enterprise business system by using a preset integration interface layer, so that the enterprise business system performs asset change, work order distribution and automatic script execution operation based on the management report, the approval result and the task state. The preset integration interface layer supports communication modes and fault tolerance mechanisms including RESTful API, WebService and message queue. The preset integration interface layer includes data connection interfaces corresponding to enterprise resource planning systems, office automation systems, IT service management systems and operation and maintenance platforms. The enterprise business system includes ERP, OA, ITSM and operation and maintenance platforms.

[0102] In some embodiments, the change application approval device of the enterprise business system can further include:

[0103] The permission grading unit is configured to encrypt and store the management report by using a security and permission management unit in the enterprise business system, and perform permission grading and fine-grained authorization on each role by using an identity authentication function and a preset factor authentication rule. The roles include an applicant, an approver, an expert and an administrator. Each role can only access and operate data and functions within the authorized range. The enterprise business system supports secondary approval, forced backtracking and operation confirmation.

[0104] The process bottleneck determination unit is configured to optimize approval rules and corresponding engine parameters in the preset approval engine based on approval history data and user feedback information, collect approval process data, perform data analysis on the approval process data by using a preset data analysis unit, and obtain corresponding process bottlenecks.

[0105] The information adjustment unit is configured to adjust approval rules and resource configuration information based on the process bottlenecks to obtain adjustment results, determine an approval strategy based on self-learning ability of the preset approval engine and the adjustment results, and perform approval on the initial change application information by using the approval strategy.

[0106] Further, the embodiment of the application further discloses an electronic device,Figure 8 is shown according to an exemplary embodiment, and the content in the figure should not be considered as any limitation to the scope of use of the present application. The electronic device 20 can specifically include at least one processor 21, at least one memory 22, a power supply 23, a communication interface 24, an input / output interface 25 and a communication bus 26. The memory 22 is configured to store a computer program, and the processor 21 is configured to load and execute the computer program to implement the related steps in the enterprise business system change application approval method disclosed in any of the preceding embodiments. In addition, the electronic device 20 in the embodiment can be an electronic computer.

[0107] In the embodiment, the power supply 23 is configured to provide working voltage for each hardware device on the electronic device 20; the communication interface 24 can create a data transmission channel between the electronic device 20 and external devices, and the communication protocol followed by the communication interface 24 can be any communication protocol applicable to the technical solution of the present application, which is not limited here; the input / output interface 25 is configured to obtain external input data or output data to the outside, and the specific interface type can be selected according to the specific application needs, which is not limited here.

[0108] In addition, the memory 22 as a carrier for resource storage can be a read-only memory, a random access memory, a magnetic disk or an optical disk, etc., and the resources stored thereon can include an operating system 221, a computer program 222, etc., and the storage mode can be temporary storage or permanent storage.

[0109] The operating system 221 is configured to manage and control each hardware device on the electronic device 20 and the computer program 222, and can be Windows Server, Netware, Unix, Linux, etc. In addition to the computer program capable of completing the enterprise business system change application approval method executed by the electronic device 20 disclosed in any of the preceding embodiments, the computer program 222 can further include a computer program capable of completing other specific work.

[0110] Further, the present application further discloses a computer readable storage medium for storing a computer program; wherein the computer program is executed by a processor to implement the enterprise business system change application approval method disclosed in the preceding embodiments. For the specific steps of the method, please refer to the corresponding content disclosed in the preceding embodiments, which will not be repeated here.

[0111] The various embodiments described in the specification are progressive in nature, and each embodiment highlights the differences from other embodiments. The same or similar parts among the various embodiments can be mutually referred to. For the apparatus disclosed in the embodiments, since it corresponds to the method disclosed in the embodiments, the description is relatively simple, and the relevant parts can be referred to the description of the method.

[0112] Those skilled in the art will further appreciate that the individual steps of the examples described in connection with the embodiments disclosed herein can be embodied in electronic hardware, computer software, or combinations of both. The various examples have been described in relation to the described embodiments, as a means of generalizing the interchangeability of hardware and software under the principles mentioned above. The particular implementation of an individual example in either hardware or software can be determined by the particular application and design constraints imposed on the overall system. Skilled artisans will appreciate that the principles described herein can be practiced in a variety of system environments, and that the described embodiments are merely examples and are not meant to limit the scope of the application.

[0113] The steps of a method or algorithm described in connection with the embodiments disclosed herein can be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. A software module can reside in random access memory (RAM), flash memory, read-only memory (ROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art.

[0114] Finally, it needs to be pointed out that, in this document, the relationship terms such as first and second are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply any such actual relationship or order between the entities or operations. Moreover, the terms "include", "contain" or any other variants thereof are intended to cover non-exclusive inclusion, so that the process, method, article or device including a series of elements not only includes those elements, but also includes other elements not explicitly listed or inherent to such process, method, article or device. Without more limitations, the element defined by the statement "including a" does not exclude the presence of another identical element in the process, method, article or device including the element.

[0115] The above describes the technical solutions provided by the present application in detail. The principles and implementation manners of the present application are described by using specific examples. The above description of the embodiments is only used to help understand the method of the present application and its core idea; meanwhile, for those skilled in the art, according to the idea of the present application, the specific implementation manner and application range can be changed. In view of the above, the content of the specification should not be understood as limiting the present application.

Claims

1. A method for approving change requests in an enterprise business system, characterized in that, include: The initial change application information is determined based on the preset enterprise business change requirements and approval information generation template. The initial change application information is then processed by the preset approval engine to standardize the format, filter sensitive words, and complete basic information, resulting in the change application information to be processed. The system calls upon the preset rule base and preset data model in the preset approval engine and evaluates the pending change application information based on historical change records and the applicant's permissions corresponding to the initial change application information to obtain a risk assessment result; Determine whether the pending change application information meets the preset standard conditions. If not, trigger the information supplementation process and obtain the target change application information. Then, based on the risk assessment results, divert the target change application information to the corresponding approval path. The target change application information is approved using the automatic workflow mechanism in the preset approval engine and based on the approval process corresponding to the approval path. An approval result is obtained, and a management report is generated based on the approval result. Then, the management report is synchronized to the enterprise business system through a preset integration interface.

2. The method for approving change applications for enterprise business systems according to claim 1, characterized in that, The process involves generating an initial change request based on a preset template of enterprise business change requirements and approval information, and then using a preset approval engine to standardize the format, filter sensitive words, and complete basic information on the initial change request to obtain change request information to be processed, including: Based on the preset business change requirements of the enterprise, the field types, required fields and drop-down options are determined. An approval information generation template is generated based on the field types, required fields and drop-down options. The initial change application information is determined using the approval information generation template. The initial change application information includes the change application content, scope of impact, risk level and historical approval data. The initial change request information is received through a preset data entry point, and the initial change request information is processed by a preset approval engine to standardize the format, filter sensitive words, and complete basic information to obtain change request information to be processed; wherein, the preset data entry point includes personal computer terminal, mobile terminal and network terminal.

3. The method for approving change requests for enterprise business systems according to claim 1, characterized in that, The process involves calling the preset rule base and preset data model in the preset approval engine, and evaluating the pending change application information based on historical change records and the applicant's permissions corresponding to the initial change application information to obtain a risk assessment result, including: The system determines the applicant's permissions corresponding to the initial change request information, then calls the preset rule base in the preset approval engine and evaluates the pending change request information based on historical change records and the applicant's permissions to obtain an intermediate evaluation result. The preset rule base includes static rules and dynamic indicators. The static rules include change type, scope of impact, and system importance. The dynamic indicators include historical change failure rate, recent maintenance alarms, and risk scores. The preset rule base allows enterprises to customize and dynamically adjust rules through a visual interface. If the intermediate state evaluation result indicates that the evaluation is passed, the risk level of the pending change application information is determined by using the preset data model, weighting algorithm and preset external data source in the preset approval engine, and a risk assessment result is obtained; the preset external data source includes configuration management database, security event platform and monitoring and alarm system.

4. The method for approving change requests for enterprise business systems according to claim 1, characterized in that, The process involves determining whether the pending change application information meets preset specifications. If not, an information supplementation process is triggered to obtain the target change application information. Then, based on the risk assessment results, the target change application information is routed to the corresponding approval path, including: Determine whether the pending change application information meets the preset standard conditions. If the pending change application information does not meet the preset standard conditions, trigger the information supplementation process in the preset approval engine to supplement the pending change application information and obtain the target change application information. If the risk assessment result indicates that the target change application information meets the preset low-risk change conditions, then the target change application information is set as low-risk change application information, and the approval path corresponding to the low-risk change application information is set as an automatic approval path. Then the target change application information is diverted to the corresponding automatic approval path. If the risk assessment result indicates that the target change application information meets the preset medium-risk change conditions, then the target change application information is set as medium-risk change application information, and the approval path corresponding to the medium-risk change application information is set as a manual approval path. Then the target change application information is diverted to the corresponding manual approval path. If the risk assessment result indicates that the target change application information meets the preset high-risk change conditions, then the target change application information is set as high-risk change application information, and the approval path corresponding to the high-risk change application information is set as the expert review path. Then, the target change application information is diverted to the corresponding expert approval path.

5. The method for approving change applications for enterprise business systems according to claim 1, characterized in that, The process of approving the target change application information using the automatic workflow mechanism in the preset approval engine and based on the approval process corresponding to the approval path to obtain the approval result includes: If the approval path is an automatic approval path, the automatic transfer mechanism in the preset approval engine is used to automatically approve the target change application information based on the automatic approval path and preset rules to obtain the corresponding approval result; wherein, the automatic transfer mechanism is used to transfer the target change application information to the corresponding next approval node based on the approval path; If the approval path is a manual approval path, then the change type, scope of impact, and business affiliation corresponding to the target change application information are determined, and the automatic transfer mechanism in the preset approval engine is used to assign the target change application information to the approver or approval group corresponding to the manual approval path based on the change type, scope of impact, and business affiliation, so as to obtain the corresponding approval result; wherein, the manual approval path supports multi-level approval and serial and parallel approval; If the approval path is an expert review path, then the corresponding expert collaborative discussion and voting decision are determined based on the expert review path, and the target change application information is approved based on the expert collaborative discussion and the voting decision to obtain the corresponding approval result; If the approval path is a supplementary information path, then the corresponding information supplementation center is determined based on the supplementary information path, and the information supplementation center is used to supplement the target change application information to obtain the supplemented change application information. Then, the automatic flow mechanism in the preset approval engine is used to approve the supplemented change application information to obtain the corresponding approval result.

6. The method for approving change requests for enterprise business systems according to claim 1, characterized in that, The process of generating a management report based on the approval result and then synchronizing the management report to the enterprise business system through a preset integration interface includes: The management reports, approval results, and task status are synchronized to the enterprise business system using a preset integration interface layer, so that the enterprise business system can perform asset changes, work order dispatch, and automated script execution operations based on the management reports, approval results, and task status. The preset integration interface layer supports communication methods and fault tolerance mechanisms including RESTful API, WebService, and message queue; the preset integration interface layer includes data interface interfaces corresponding to enterprise resource planning system, office automation system, IT service management system, and operation and maintenance platform; the enterprise business system includes ERP, OA, ITSM, and operation and maintenance platform.

7. The method for approving change applications for an enterprise business system according to any one of claims 1 to 6, characterized in that, After synchronizing the management reports to the enterprise business system through a preset integration interface, the process further includes: The management reports are encrypted and stored using the security and access control unit in the enterprise business system, and access levels and fine-grained authorizations are granted to each role using identity authentication functions and preset factor authentication rules; wherein, the roles include applicant, approver, expert, and administrator; each role can only access and operate data and functions within its authorized scope; the enterprise business system supports secondary approval, forced retrospection, and operation confirmation; Based on historical approval data and user feedback, the approval rules and corresponding engine parameters in the preset approval engine are optimized, and approval process data is collected. The preset data analysis unit is used to analyze the approval process data to obtain the corresponding process bottlenecks. Based on the process bottleneck, the approval rules and resource configuration information are adjusted to obtain the adjustment results. Then, based on the self-learning capability of the preset approval engine and the adjustment results, an approval strategy is determined to approve the initial change application information using the approval strategy.

8. A change application approval device for an enterprise business system, characterized in that, include: The change application information generation module is used to determine the initial change application information based on the preset enterprise business change requirements and approval information generation template, and to use the preset approval engine to perform format standardization, sensitive word filtering and basic information completion processing on the initial change application information to obtain the change application information to be processed. The risk assessment result determination module is used to call the preset rule base and preset data model in the preset approval engine and evaluate the pending change application information based on historical change records and the applicant's permissions corresponding to the initial change application information to obtain the risk assessment result; The approval path determination module is used to determine whether the pending change application information meets the preset standard conditions. If it does not meet the conditions, the information supplementation process is triggered and the target change application information is obtained. Then, based on the risk assessment results, the target change application information is diverted to the corresponding approval path. The approval result determination module is used to approve the target change application information by utilizing the automatic flow mechanism in the preset approval engine and based on the approval process corresponding to the approval path, obtain the approval result, generate a management report based on the approval result, and then synchronize the management report to the enterprise business system through a preset integration interface.

9. An electronic device, characterized in that, include: Memory, used to store computer programs; A processor for executing the computer program to implement the change application approval method for an enterprise business system as described in any one of claims 1 to 7.

10. A computer-readable storage medium, characterized in that, Used to store computer programs, wherein the computer programs, when executed by a processor, implement the change application approval method for an enterprise business system as described in any one of claims 1 to 7.

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