Smart store shopping scene interaction guiding system

Abstract

The invention relates to the technical field of store shopping guide, in particular to a smart store shopping scene interaction guiding system, which comprises at least one guiding terminal; the processing module comprises an order matching module used for receiving order verification information and matching a to-be-processed order associated with the order verification information, and the to-be-processed order comprises at least one order commodity; the position query unit is used for querying in-store position information of the at least one order commodity; the terminal matching unit is used for matching at least one corresponding guiding terminal according to the in-store position information of the at least one order commodity; the sending unit is used for sending a guiding instruction to the at least one guiding terminal; and the at least one guiding terminal executes a guiding action according to a predetermined guiding strategy after receiving the guiding instruction. The method has the effects of quickly guiding the personnel to take the required commodity and optimizing the take-out processing flow under the mode that no shop assistant is on duty.

Description

Technical Field

[0001] This invention relates to the technical field of in-store shopping guides, and in particular to an interactive guidance system for smart in-store shopping scenarios. Background Technology

[0002] With the rapid advancement of technology and the deepening of digital transformation, the retail chain industry is undergoing unprecedented changes. To enhance customer experience, optimize operational efficiency, and strengthen market competitiveness, many retail chain brands are increasing their investment in store digitalization and intelligent equipment. Among these efforts, the installation of advertising display screens not only enriches the visual presentation of stores but has also become an important means of attracting customers and enhancing brand image. However, while pursuing efficiency and convenience, the limitations of traditional retail models in handling takeout orders are becoming increasingly apparent, especially at night or during off-peak hours, where staff costs are high and it is difficult to guarantee 24 / 7 service.

[0003] In light of this, a new 24 / 7 unattended cloud sales model has emerged. This model aims to enable stores to operate continuously without human intervention through highly automated processes and remote monitoring technology. Compared to the traditional staffed model, the unattended model exhibits significant differences in order processing. In the traditional model, store staff are responsible for receiving orders, picking and packing goods, and waiting for delivery drivers to pick them up—a highly efficient and orderly process. However, in the unattended model, delivery drivers must go directly to the store to find, confirm, and pack the goods themselves. This shift places higher demands on the store's product display layout, signage clarity, and remote assistance mechanisms.

[0004] However, the current staff-free model still faces many challenges in practical application. Because delivery drivers are unfamiliar with in-store product displays, and remote staff may experience communication breakdowns or misunderstandings, the process of finding items can be time-consuming, affecting timely delivery and reducing customer satisfaction. Furthermore, issues such as misplacing or missing items occur frequently, creating operational risks. Summary of the Invention

[0005] In order to quickly guide people to pick up the goods they need and optimize the takeaway processing flow in the unattended store mode, this application provides a smart store shopping scenario interactive guidance system.

[0006] The above-mentioned objective of this application is achieved through the following technical solution: A smart store shopping scenario interactive guidance system includes: At least one guidance terminal; The processing module includes: The order matching module is used to receive order verification information and match pending orders associated with the order verification information, wherein the pending orders contain at least one order item; A location query unit is used to query the in-store location information of at least one order item; A terminal matching unit is used to match at least one corresponding guidance terminal based on the in-store location information of the at least one order item; A sending unit is used to send guidance instructions to the at least one guidance terminal; After receiving the guidance instruction, the at least one guidance terminal executes the guidance action according to the predetermined guidance strategy.

[0007] In a preferred embodiment, this application may be further configured to include an identity information acquisition terminal for acquiring the identity information of personnel. The processing module also includes a discrimination unit, used to determine whether the identity information of the person meets preset conditions; If preset conditions are met, the order matching module will use the person's identity information as the order verification information, or... The order matching module will only receive the order verification information if the preset conditions are met.

[0008] In a preferred embodiment, this application can be further configured as follows: multiple guidance terminals are distributed in different counters within the store; each product has a product code, each counter has a counter code, and each guidance terminal has a guidance terminal code; the code of the guidance terminal is associated with the counter code of the counter where it is located, and the product code is associated with the counter code of the counter where the product is located. The in-store location information includes the shelf code of the shelf where the product is located; Matching in-store location information based on at least one order item includes: The product code of the at least one order item is matched with at least one associated container code as the in-store location information; Matching at least one corresponding guidance terminal based on the in-store location information of the at least one ordered item, including: Match at least one corresponding guidance terminal based on the at least one container code.

[0009] In a preferred embodiment, this application can be further configured such that each product code is also associated with its own guidance information; The guidance information matching module is used to match associated guidance information for each guidance terminal based on the guidance terminal code of the at least one guidance terminal and the product code of the at least one order product; The sending unit is also used to send associated guidance information to each guidance terminal.

[0010] In a preferred embodiment, this application may be further configured such that the guidance information is used to characterize at least one of the following: the shelf location of the product, product information of the product, and promotional information of the product.

[0011] In a preferred embodiment, this application can be further configured such that the container is also equipped with a pickup monitoring device; The pickup monitoring device is used to acquire pickup information from the locker, which includes the pickuped goods and the quantity of goods picked up. The system also includes: The pickup judgment module is used to determine whether the pickup is correct based on the pickup information of the order to be processed and the container; and transmits the judgment result to the processing module.

[0012] In a preferred embodiment, this application may be further configured to include an identification terminal for identifying the product to obtain the order item; The processing module further includes: The quantity input module is used for interactive objects to input the quantity information of a single item; The shipment verification module is used to determine whether the shipment was made correctly based on the shipped items, the quantity of shipped items, and the order information.

[0013] In a preferred embodiment, this application may be further configured to include an identification terminal for identifying goods and obtaining order information based on the identification results. The order information includes the order goods and the quantity of each order goods shipped. The processing module further includes: The shipment verification module is used to compare the shipped product information and order information to determine whether the shipment was correct.

[0014] In a preferred embodiment, the application may be further configured such that: the guidance terminal includes an electronic display terminal, which is disposed above the shelf, and after receiving a guidance instruction, the electronic display terminal displays guidance information corresponding to the goods to be picked up.

[0015] In a preferred embodiment, this application can be further configured such that if the identity information of the person includes the identity of a food delivery person, then it is determined that the preset conditions are met.

[0016] In summary, this application includes at least one of the following beneficial technical effects: 1. Verify the identity of the person entering the store or after entering the store. If the person is a food delivery person, check the pending order database to see if there are any pending orders associated with that person. If so, find the location information of each item in the store, such as the shelf, shelf row, and column. Then, match the corresponding guidance terminal based on the location information to guide the food delivery person to the location. Attached Figure Description

[0017] Figure 1 This is a schematic diagram of a smart store shopping scenario interactive guidance system for takeout pickup and delivery in one embodiment of this application; Figure 2 This is a schematic diagram showing the connection of each module of the smart store shopping scene interaction guidance system in one embodiment of this application; Figure 3 This is a schematic diagram of the shelves and guidance terminals of a smart store shopping scene interactive guidance system in one embodiment of this application; Figure 4 This is a schematic diagram showing the connection of each module of the smart store shopping scene interaction guidance system in another embodiment of this application; Figure 5 This is a schematic diagram showing the connection of each module of the smart store shopping scene interaction guidance system in another embodiment of this application; Figure 6 This is a schematic diagram showing the connection of various modules of the smart store shopping scene interaction guidance system in another embodiment of this application. Detailed Implementation

[0018] The following description, in conjunction with the accompanying drawings, illustrates exemplary embodiments of this application, including various details to aid understanding. These should be considered merely exemplary. Therefore, those skilled in the art will recognize that various changes and modifications can be made to the embodiments described herein without departing from the scope and spirit of this application. Similarly, for clarity and brevity, descriptions of well-known functions and structures are omitted in the following description.

[0019] It should be noted that the terms "first," "second," etc., used in this invention are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence. It should be understood that such data can be interchanged where appropriate so that the embodiments of this disclosure described herein can be implemented in orders other than those illustrated or described herein. The implementations described in the following exemplary embodiments do not represent all implementations consistent with this disclosure.

[0020] Furthermore, the term "and / or" in this article is merely a description of the relationship between related objects, indicating that three relationships can exist. For example, A and / or B can represent: A existing alone, A and B existing simultaneously, or B existing alone. Additionally, the character " / " in this article, unless otherwise specified, generally indicates that the preceding and following related objects have an "or" relationship.

[0021] The following description of the smart store shopping scenario interaction guidance system of this application is based on the accompanying drawings.

[0022] As the application of the new cloud sales model with no on-site staff becomes increasingly popular, the handling of takeout orders differs between the two approaches. With on-site staff, after receiving a takeout order, the staff will gather and pack the goods according to the order, then wait for the delivery person to pick it up and deliver it to the customer, completing the order delivery. In the no-storefront model, after receiving a takeout order, the delivery person needs to find and pick up the goods themselves upon arrival, confirm the order details, and pack the goods for delivery. Because delivery people and remote staff are unfamiliar with the in-store product display, delivery people often consult the staff remotely. This process of finding goods takes considerable time, and cloud sales customer service personnel can only supervise and guide remotely from the backend. Furthermore, a single cloud sales customer service representative often needs to monitor multiple stores, sometimes making timely guidance and supervision impossible.

[0023] To address the aforementioned issues, this application discloses a smart store shopping scenario interactive guidance system, referring to... Figure 1 By verifying the identity of visitors upon or after they enter the store, if the visitor is identified as a food delivery person, the system checks the pending order database to see if there are any pending orders associated with that person. If so, it retrieves the location information of each item in the store, such as the shelf, shelf row, and column. Based on this location information, the system matches the corresponding guidance terminal to provide location guidance to the food delivery person.

[0024] Figure 2 This is a schematic diagram showing the connections of various modules in a smart store shopping scenario interaction guidance system according to one embodiment of this application, as shown below. Figure 2 As shown, the smart store shopping scenario interactive guidance system includes at least one guidance terminal and a processing module. Multiple guidance terminals and processing modules are connected for communication. Specifically, wireless communication is preferred, such as LoRa technology, WiFi / IEEE 802.11 protocol, ZigBee / 802.15.4 protocol, Thread / IEEE 802.15.4, Z-Wave protocol, etc.

[0025] The guidance terminal is used to indicate the location. In one embodiment, multiple guidance terminals are set. The multiple guidance terminals can be distributed in different cabinet locations within the store, or they can be distributed in different locations within the store or in the same area. They can indicate the location by illuminating the corresponding area or cabinet, for example, by using spotlights to illuminate the corresponding cabinet location.

[0026] In another embodiment, the guidance terminal may be set to only one, for example, a single spotlight, and the location guidance of different containers can be achieved by controlling different angles of the spotlight.

[0027] Combination Figure 3It is understood that the guidance terminal can be a display terminal, with multiple display terminals distributed above the shelf to guide the location by displaying guidance information; the guidance information is used to represent at least one of the following: the shelf location of the product, the product information, and the product's promotional information.

[0028] For example, the location of a product on the shelf can be displayed through text, such as "row [a], column [c]", product information such as name, price, and specifications, and promotional information such as advertising slogans, videos, and images.

[0029] In one embodiment, multiple guidance terminals are distributed in different shelves within the store. Each product has a product code, each shelf has a shelf code, and each guidance terminal has a guidance terminal code. The code of the guidance terminal is associated with the shelf code of the shelf in which it is located, and the product code is associated with the shelf code of the shelf in which the product is located. This achieves a corresponding association between product, shelf, and guidance terminal.

[0030] The processing module includes an order matching module, a location query unit, a terminal matching unit, and a sending unit. The order matching module is used to receive order verification information and match pending orders associated with the order verification information. The pending orders contain at least one order item. Order verification information can include order number, delivery personnel information, and other order-related details, which is entered by customers entering the store. Input methods include, but are not limited to, keyboard input, mouse input, voice input, text / image recognition, and online input. For example, a delivery person enters an order code, and the order matching module searches for and matches pending orders based on that order code. This interaction can also be achieved through digital human interaction.

[0031] The location query unit is used to query the in-store location information of at least one order item; the terminal matching unit is used to match at least one corresponding guidance terminal based on the in-store location information of at least one order item. The query method can be to query the container code where the product is located through the aforementioned product code, and then match the corresponding guidance terminal code according to the queried container code.

[0032] In one embodiment, the product has a product code, the vending machine has a vending machine code, and the guidance terminal has a guidance terminal code; the code of the guidance terminal is associated with the vending machine code of the vending machine it is located in, and the product code is associated with the vending machine code of the vending machine where the product is located; thereby realizing the corresponding association between product, vending machine, and guidance terminal. In-store location information includes the vending machine code of the vending machine where the product is located; matching in-store location information based on at least one order product includes: matching the product code of at least one order product with at least one associated vending machine code as in-store location information; matching at least one corresponding guidance terminal based on the in-store location information of at least one order product includes: matching at least one corresponding guidance terminal based on at least one vending machine code.

[0033] In another embodiment, only one guidance terminal is configured. Each product has a product code, and each container has a container code. The product code is associated with the container code of the container where the product is located, thus achieving a product-container correspondence. The guidance terminal has multiple indication modes to distinguish different containers. For example, the guidance terminal can be configured as a spotlight, with multiple angles corresponding to different indication modes, illuminating different containers to provide guidance. Alternatively, the guidance terminal can be a voice broadcast terminal, with different statements from the voice broadcast terminal indicating the location of different containers.

[0034] The sending unit is used to send guidance instructions to at least one guidance terminal; after receiving the guidance instructions, at least one guidance terminal executes guidance actions according to a predetermined guidance strategy.

[0035] It is understandable that the predetermined guidance strategy varies depending on the actual guidance terminal. For example, if there are multiple guidance terminals, and each terminal consists of multiple spotlights, then turning the light on and off is the predetermined guidance strategy. If the guidance terminal is a single spotlight, then the angle corresponding to each shelf position is the predetermined guidance strategy. If the guidance terminal is a display terminal, then turning the display screen on and off, displaying information, or displaying specific information can be the predetermined guidance strategy. For example, if the guidance terminal is an indicator light, with multiple indicator lights installed one-to-one with each shelf, executing guidance actions according to the predetermined guidance strategy may include flashing or constant illumination. Predetermined guidance strategies can take many forms, and no specific limitations are made here.

[0036] The smart store shopping scenario interaction guidance system may also include an identity information acquisition terminal, which is used to acquire the identity information of personnel. The identity information acquisition terminal may be a verification device installed at the store door or inside the store, such as an NFC reader, card recognition device, or barcode recognition device. It may also provide a user login interface, verify the user information in the user login, and provide access permission.

[0037] The processing module also includes a discrimination unit, which is used to determine whether the identity information of the person meets the preset conditions; for example, if the identity information of the person includes the identity of a food delivery person, it is determined that the preset conditions are met.

[0038] Combination Figure 4 and Figure 5 In one embodiment, if preset conditions are met, the order matching module uses the person's identity information as order verification information; in another embodiment, the order matching module only receives the order verification information after the person's identity information meets the preset conditions.

[0039] Combination Figure 6 In one embodiment, the container is also equipped with a pickup monitoring device; the pickup monitoring device is used to obtain pickup information of the container, including the pickuped goods and the pickup quantity; The goods retrieval monitoring device can be a camera installed on the shelf to capture the process of people taking goods and identify the items and quantities taken; or it can be a retrieval sensor installed on the shelf to identify the quantity taken. The sensor also has a unique serial number, which is associated with the shelf number and the item number for backend mapping and identification. Alternatively, it can be an infrared sensor frame installed on the shelf; no specific limitations are made here.

[0040] The system also includes a pickup judgment module, which is used to determine whether the pickup is correct based on the pickup information of the order to be processed and the container; and transmits the judgment result to the processing module.

[0041] Based on the aforementioned pick-up items and corresponding pick-up quantities, compare them with the order items and quantities in the pending orders to determine whether the pick-up was correct.

[0042] In one embodiment, the system further includes an identification terminal, which is used to identify goods to obtain the order items. The identification terminal is installed near the cashier or at other checkout locations. The processing module includes a quantity entry module and a shipment verification module. The quantity entry module is used for the interactive user to input the quantity information of the order items. The shipment verification module is used to determine whether the shipment was correct based on the order items, the quantity information of the order items, and the order information. For example, an identification area is set up near the cashier or other checkout locations. The delivery personnel hold the goods in the identification area for identification, which can be done by scanning a barcode or image recognition. The delivery personnel then input the quantity information of each order item. The shipment verification module compares the order items and the quantity information with the order information to determine whether the shipment was correct.

[0043] In another embodiment, the system includes an identification terminal for identifying goods and obtaining order information based on the identification results. The order information includes the ordered goods and the quantity of each ordered goods. The processing module also includes an order verification module for comparing the order information with the order information to determine whether the goods have been correctly shipped. For example, an identification area can be set up near the cashier or other checkout location. Delivery personnel can identify the ordered goods and the quantity of each ordered goods by scanning a barcode or using image recognition. The order verification module then compares the ordered goods and their quantities with the order information to determine whether the goods have been correctly shipped.

[0044] If an incorrect shipment is detected, a warning can be issued to personnel, or a notification message can be sent to the cloud monitoring backend customer service terminal to allow customer service personnel to intervene.

[0045] This application optimizes the takeout processing workflow under the unattended store model by combining advanced IoT technology, intelligent identification systems, and an efficient remote collaboration platform to achieve automatic order allocation, precise product location guidance, standardized packaging processes, and instant remote assistance responses. This significantly improves takeout processing efficiency, reduces operating costs, and provides customers with a more convenient and efficient shopping experience.

[0046] Various implementations of the systems and techniques described herein can be implemented in digital electronic circuit systems, integrated circuit systems, application-specific integrated circuits (ASICs), computer hardware, firmware, software, and / or combinations thereof. These various implementations may include: implementations in one or more computer programs that can be executed and / or interpreted on a programmable system including at least one programmable processor, which may be a dedicated or general-purpose programmable processor, capable of receiving data and instructions from a storage system, at least one input device, and at least one output device, and transmitting data and instructions to the storage system, the at least one input device, and the at least one output device.

[0047] These computational programs (also referred to as programs, software, software applications, or code) include machine instructions for a programmable processor and can be implemented using high-level procedural and / or object-oriented programming languages, and / or assembly / machine languages. As used herein, the terms “machine-readable medium” and “computer-readable medium” refer to any computer program product, device, and / or apparatus (e.g., disk, optical disk, memory, programmable logic device (PLD)) used to provide machine instructions and / or data to a programmable processor, including machine-readable media that receive machine instructions as machine-readable signals. The term “machine-readable signal” refers to any signal used to provide machine instructions and / or data to a programmable processor.

[0048] To provide interaction with a user, the systems and techniques described herein can be implemented on a computer having: a display device for displaying information to the user (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor); and a keyboard and pointing device (e.g., a mouse or trackball) through which the user provides input to the computer. Other types of devices can also be used to provide interaction with the user; for example, feedback provided to the user can be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user can be received in any form (including sound input, voice input, or tactile input).

[0049] The systems and technologies described herein can be implemented in computing systems that include backend components (e.g., as a data server), or computing systems that include middleware components (e.g., an application server), or computing systems that include frontend components (e.g., a user computer with a graphical user interface or web browser through which a user can interact with implementations of the systems and technologies described herein), or any combination of such backend, middleware, or frontend components. The components of the system can be interconnected via digital data communication of any form or medium (e.g., a communication network). Examples of communication networks include local area networks (LANs), wide area networks (WANs), and the Internet.

[0050] It should be understood that the various forms of processes shown above can be used to rearrange, add, or delete steps. For example, the steps described in this application can be executed in parallel, sequentially, or in different orders, as long as the desired result of the technical solution disclosed in this application can be achieved, and this is not limited herein.

[0051] The specific embodiments described above do not constitute a limitation on the scope of protection of this application. Those skilled in the art should understand that various modifications, combinations, sub-combinations, and substitutions can be made according to design requirements and other factors. Any modifications, equivalent substitutions, and improvements made within the spirit and principles of this application should be included within the scope of protection of this application.

Claims

1. A smart store shopping scenario interactive guidance system, characterized in that, include: At least one guidance terminal; The processing module includes: The order matching module is used to receive order verification information and match pending orders associated with the order verification information, wherein the pending orders contain at least one order item; A location query unit is used to query the in-store location information of at least one order item; A terminal matching unit is used to match at least one corresponding guidance terminal based on the in-store location information of the at least one order item; A sending unit is used to send guidance instructions to the at least one guidance terminal; After receiving the guidance instruction, the at least one guidance terminal executes the guidance action according to the predetermined guidance strategy.

2. The smart store shopping scenario interactive guidance system as described in claim 1, characterized in that, It also includes an identity information acquisition terminal, used to acquire personnel's identity information; The processing module also includes a discrimination unit, used to determine whether the identity information of the person meets preset conditions; If preset conditions are met, the order matching module will use the person's identity information as the order verification information, or... The order matching module will only receive the order verification information if the preset conditions are met.

3. The smart store shopping scenario interactive guidance system as described in claim 1, characterized in that, Multiple guidance terminals are distributed in different shelves within the store. Each product has a product code, each shelf has a shelf code, and each guidance terminal has a guidance terminal code. The code of a guidance terminal is associated with the shelf code of the shelf it is located in, and the product code is associated with the shelf code of the shelf where the product is located. The in-store location information includes the shelf code of the shelf where the product is located; Matching in-store location information based on at least one order item includes: The product code of the at least one order item is matched with at least one associated container code as the in-store location information; Matching at least one corresponding guidance terminal based on the in-store location information of the at least one ordered item, including: Match at least one corresponding guidance terminal based on the at least one container code.

4. The smart store shopping scenario interactive guidance system as described in claim 3, characterized in that, Each product code is also associated with its own guidance information; The guidance information matching module is used to match associated guidance information for each guidance terminal based on the guidance terminal code of the at least one guidance terminal and the product code of the at least one order product; The sending unit is also used to send associated guidance information to each guidance terminal.

5. The smart store shopping scenario interactive guidance system as described in claim 4, characterized in that, The guidance information is used to represent at least one of the following: the shelf location of the product, the product information, and the product's promotional information.

6. The smart store shopping scenario interactive guidance system as described in claim 1, characterized in that, The container is also equipped with a pickup monitoring device; The pickup monitoring device is used to obtain pickup information from the locker, which includes the pickuped goods and the quantity of pickup. The system also includes: The pickup judgment module is used to determine whether the pickup is correct based on the pickup information of the order to be processed and the container; and transmits the judgment result to the processing module.

7. The smart store shopping scenario interactive guidance system as described in claim 1, characterized in that, It also includes an identification terminal, used to identify the product and obtain the order details; The processing module further includes: The quantity input module is used for interactive objects to input the quantity information of a single item; The shipment verification module is used to determine whether the shipment was made correctly based on the shipped items, the quantity of shipped items, and the order information.

8. The smart store shopping scenario interactive guidance system as described in claim 1, characterized in that, It also includes an identification terminal, which is used to identify products and obtain order product information based on the identification results. The order product information includes the order products and the quantity of each order product shipped. The processing module further includes: The shipment verification module is used to compare the shipped product information and order information to determine whether the shipment was correct.

9. The smart store shopping scenario interactive guidance system as described in claim 1, characterized in that, The guidance terminal includes an electronic display terminal, which is located above the shelf. After receiving a guidance instruction, the electronic display terminal displays guidance information corresponding to the goods to be picked up.

10. The smart store shopping scenario interactive guidance system as described in claim 1, characterized in that, If the identity information of the person includes the identity of a food delivery person, then it is determined that the preset conditions are met.

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