Logistics service evaluation method and system based on data mining

By integrating multi-source data and implementing a dynamic evaluation closed loop, the problems of human subjectivity and data fragmentation in logistics service evaluation have been solved. This has enabled accurate and quantifiable evaluation of logistics service quality and the generation of optimization strategies, thereby improving the accuracy and real-time nature of the evaluation results.

CN122414907APending Publication Date: 2026-07-17HONGYUN HONGHE TOBACCO (GRP) CO LTD

Patent Information

Authority / Receiving Office
CN Β· China
Patent Type
Applications(China)
Current Assignee / Owner
HONGYUN HONGHE TOBACCO (GRP) CO LTD
Filing Date
2026-04-20
Publication Date
2026-07-17

AI Technical Summary

Technical Problem

Existing logistics service evaluation methods rely on subjective human judgment, lack sufficient data support, have single evaluation indicators, fragmented data, and lack dynamic adjustment and linkage, resulting in large deviations in evaluation results and failing to reflect the true service level or provide optimization guidance.

Method used

By integrating multi-source data, using the analytic hierarchy process (AHP) and fuzzy comprehensive evaluation, and combining them with the Apriori association rule algorithm, a dynamic evaluation closed loop is constructed to achieve a comprehensive and objective assessment of logistics service quality and generate optimization strategies.

Benefits of technology

It enables precise, quantifiable evaluation and dynamic optimization of logistics service quality, reduces human subjective bias, improves the accuracy and real-time nature of evaluation results, and forms a closed-loop mechanism of evaluation-optimization-improvement.

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Abstract

The application discloses a logistics service evaluation method and system based on data mining, and relates to the technical field of logistics.The method overcomes the defects of the existing method, such as relying on manual subjectivity, single index, data fragmentation, static evaluation, etc., through a complete technical closed loop of multi-source data fusion, index system construction, weight calculation, comprehensive scoring, dynamic updating and correlation mining, and optimization verification.In S1, the multi-source data is associated with the transportation task ID and timestamp as the key to avoid manual collection bias;in S2, a multi-dimensional evaluation index system is constructed by grouping according to dimensions to achieve comprehensive coverage;in S3, the eigenvalue method is used to calculate the index weight vector;in S4, the evaluation grade and comprehensive score are determined by combining the triangular membership function and the fuzzy synthetic operator;in S5, the Apriori algorithm is used to mine the association rules and generate optimization strategy instructions to realize the conversion from evaluation to action;in S6, the optimization effect is verified and the weight is iteratively adjusted to form a closed loop mechanism of evaluation, optimization and improvement.
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